COTS- Technical Lead (ServiceNow)

Overview

COTS Technical Lead - ServiceNow

ServiceNow platforms

ServiceNow expertise

technical leadership

telecom BSS/OSS ecosystems

Responsibilities

• Lead end-to-end design, development, and deployment of ServiceNow modules and integrations.
• Collaborate with architects, business analysts, and delivery teams to define technical solutions aligned with business needs.
• Oversee configuration, customization, and scripting using ServiceNow best practices.
• Design and manage integrations with external systems (BSS/OSS, ERP, CRM) using REST, SOAP, and APIs.
• Ensure code quality, governance, and platform compliance with organizational standards.
• Guide and mentor developers, ensuring on-time, quality delivery across multiple modules.
• Support ServiceNow upgrades, testing, and performance optimization.
• Stay current with ServiceNow releases and recommend enhancements aligned with customer roadmaps.
  

Requirements

• Strong understanding of ServiceNow architecture, configuration, and scripting (JavaScript, Glide API, Flow Designer, Business Rules, Client Scripts, UI Policies).
• Proven experience implementing ITSM, ITOM, ITBM, CSM, or FSM modules.
• Proficiency in IntegrationHub, MID Server, CMDB, Discovery, and API integrations.
• Experience working in Agile / DevOps environments with CI/CD tools (Git, Jenkins).
• Exposure to telecom BSS/OSS processes and COTS product ecosystems preferred.
• Bachelor’s or Master’s degree in Computer Science, Information Technology, or Electronics Engineering (or equivalent).
  

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA) - mandatory.
• ServiceNow Certified Implementation Specialist (ITSM/ITOM/CSM) preferred.
• Certifications in cloud platforms (AWS / Azure) or DevOps tools are an advantage.