5321 Servicenow Jobs - Page 23

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Career Family - TechOps -CloudOps Role Type - Cloud Operation Engineer - AWS and Azure The opportunity We are looking for a Staff CloudOps Engineer with 1-3 years of hands-on experience in AWS and Azure environments. The primary focus of this role is supporting DevOps practices, including CI/CD pipelines, automation scripting, and container orchestration. The role also involves contributing to basic cloud infrastructure management and support. You will assist in troubleshooting, support deployment pipelines, and participate in operations across cloud-native environments. Your Key Responsibilities Assist in resolving infrastructure and DevOps-related incidents and service requests. Support CI/CD pipeline operations and automation workflows. Implement infrastructure as code using Terraform. Monitor platform health using native tools like AWS CloudWatch and Azure Monitor. Collaborate with CloudOps and DevOps teams to address deployment or configuration issues. Maintain and update runbooks, SOPs, and automation scripts as needed. Skills And Attributes For Success Working knowledge of AWS and Azure core services. Experience with Terraform; exposure to CloudFormation or ARM templates is a plus. Familiarity with Docker, Kubernetes (EKS/AKS), and Helm. Basic scripting in Bash; knowledge of Python is a plus. Understanding of ITSM tools such as ServiceNow. Knowledge of IAM, security groups, VPC/VNet, and basic networking. Strong troubleshooting and documentation skills. To qualify for the role, you must have 1-3 years of experience in CloudOps, DevOps, or cloud infrastructure support. Hands-on experience in supporting cloud platforms like AWS and/or Azure. Familiarity with infrastructure automation, CI/CD pipelines, and container platforms. Relevant cloud certification (AWS/Azure) preferred. Willingness to work in a 24x7 rotational shift-based support environment. No location constraints Technologies and Tools Must haves Cloud Platforms: AWS, Azure Infrastructure as Code: Terraform (hands-on) CI/CD: Basic experience with GitHub Actions, Azure DevOps, or AWS CodePipeline Containerization: Exposure to Kubernetes (EKS/AKS), Docker Monitoring: AWS CloudWatch, Azure Monitor Scripting: Bash Incident Management: Familiarity with ServiceNow or similar ITSM tool Good to have Templates: CloudFormation, ARM templates Scripting: Python Security: IAM Policies, RBAC Observability: Datadog, Splunk, OpenTelemetry Networking: VPC/VNet basics, load balancers Certification: AWS/Azure (Associate-level preferred) What We Look For Enthusiastic learners with a passion for cloud technologies and DevOps practices. Problem solvers with a proactive approach to troubleshooting and optimization. Team players who can collaborate effectively in a remote or hybrid work environment. Detail-oriented professionals with strong documentation skills. What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Overview Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work” Seeking an astute individual that has a ability to be hands-on with the broader teams as part of the development/deployment and maintenance cycle, and good knowledge of industry best practices, with the ability to implement them working with customers and internal platform, and the product teams. Job Summary We are seeking a dedicated and detail-oriented Support Engineer to join our global support team. In this role, you will be responsible for monitoring, troubleshooting, and resolving application-related issues, ensuring high availability and performance of critical business systems. The ideal candidate will have strong problem-solving skills, the ability to work independently, and a passion for providing exceptional support to end users and internal stakeholders. Key Responsibilities Provide L1/L2 support for enterprise applications and platforms hosted in the cloud platform. Monitor application health, logs, and alerts to proactively identify issues. Learn and adopt AI-enabled tools/techniques for quick and effective solutions Investigate and resolve user-reported incidents within defined SLAs. Perform routine operational tasks such as application restarts, configuration changes, and deployment validations. Coordinate with internal technical teams and external vendors for issue resolution. Document incidents, solutions, and standard operating procedures (SOPs). Participate in root cause analysis and contribute to continuous improvement initiatives. Required Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 1–3 years of experience in application or IT support roles. Familiarity with ticketing tools (e.g., ServiceNow, Salesforce, Jira) and monitoring tools (e.g., Splunk, AppD, Grafana). Strong troubleshooting and analytical skills. Good understanding of SQL and scripting (e.g., Shell, Python) is a plus. Excellent verbal and written communication skills. Work Schedule: Rotational Shifts This role involves rotational shifts, including night shifts, to provide 24/7 application support. Flexibility to work weekends and public holidays as per shift schedule. Ability to handle responsibilities independently during off-hours. Preferred Qualifications Experience in supporting SaaS or cloud-based applications. ITIL Foundation certification. Prior experience working in a global support environment. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Show more Show less

The Opportunity As a member of the Global People Services (GPS) team, you will play a meaningful role in the Global Operations Team. The ideal candidate is someone who thrives in a fast paced environment, is comfortable with ambiguity, and is motivated by finding creative and scalable ways to tackle problems. This role will be based in Bangalore office and will report to the Manager, Global People Services. This is a hybrid role that will require in-office presence at least 2-3 times a week. People Team at Nutanix The Global People Services (GPS) team is responsible for delivering high-quality services to employees across various employment lifecycle and people program needs, including compensation, benefits, employee relations, recruitment, training and development, payroll, and compliance. They work collaboratively with other teams within the People Team and relevant stakeholders throughout the organization to ensure a seamless employee experience and uphold compliance with employment laws and regulations. The GPS team operates in a fast-paced environment and thrives on finding creative solutions to challenges. They are dedicated to continuously improving the delivery of people services and strive for excellence in their work. Your Role Handle HR transactions with close supervision, including but not limited to changes relating to the employee lifecycle: ie. employee personal information changes, start date changes, payroll, absence management and any ad-hoc letters preferably worked on EMEA processes Maintain Employee’s Personal folder/HR Drive and ensure accuracy and that the documents filed are up to date. Follows established data input deadlines for time-sensitive processes, such as payroll. Handle routine/non-routine operational processes/issues with escalation as needed. Measure and track key metrics, which includes case resolution times, cases volume trends and knowledge base utilization. Perform quality review of global cases and summarize important findings, gaps, and opportunities for continuous improvement. Partner with other teams and stakeholders to identify data points that would be significant, and then perform data analysis to gather that information. Monitor the accuracy, consistency, and user friendliness of knowledge base content and analyze usage and feedback to continuously improve it. Support ad-hoc reporting, projects and testing efforts on an ad-hoc basis. What You Will Bring A bachelor's degree without any prior HR work experience or at least one year of relevant experience in administration, customer support, data admin or processes. Demonstrate good communication and collaboration skills. Proficiency in data analysis and reporting on KPIs. Demonstrate good time management skills. Advanced Excel skills; experience with Power BI, Tableau, or other analytics tools is a plus. ServiceNow experience preferable Show more Show less

Role : Service Now Engineer Location : Bengaluru / Hyderabad Must Have Skills Hands on experience with ServiceNow ITOM, Discovery, Service Mapping implementations. We are looking for an experienced ServiceNow Engineer who shows the ability to support the platform as an administrator. As an engineer in the ServiceNow team, you will be part of an Agile/Kanban team supporting the ServiceNow infrastructure, tools and integrations as well as acting as level 3 escalation for the Service Desk. Being assigned to an Agile/Kanban team means this role also participates in all agile driving activities including daily SCRUMs and after hours releases support. You will also be expected to follow best practice standards and participate in review, refine and document these for doing the right thing for customers and colleagues ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. You will be part of every stage of support including supporting the development process, prototypes, proof of concepts as well as the production environment. As a member of an Agile/Kanban team, you will be required to participate and document all work in the form of User Stories. As the escalation for incident support, you will be responsible for direct customer contact, accurately assessing and triaging the incidents and evaluating any requests that come in. This role will require a self-starter that is adaptable and willing to learn as well as a cooperative team player. Someone that doesnt wait for work to be assigned to them but goes after work to improve the team and their performance. This includes, but is not limited to the following : Will be expected to provide a best-in-class service to our 5/3 ServiceNow users and stakeholders including promptly and courteously answering their questions and resolving their issues Ability to troubleshoot and resolve ServiceNow incidents A deep understanding of how ServiceNow works, and how it is configured Performance monitoring including an understanding of uptime and response time and how to tune the system for optimal performance User Administration including Groups, Roles and access issues Administer ServiceNow Code Releases Perform ServiceNow Upgrades including facilitating testing and the Skip process Installing and updating plugins Diagnosing Discovery issues Familiarity with Service Mapping and its operation including troubleshooting maps that fail Managing ServiceNow licenses and license reporting The ability to create reports and dashboards for the purpose of tracking trends and reporting on issues The ability to read code and notify Developers when their code has a defect Experience supporting and troubleshooting integrations to other systems including REST, SOAP and ServiceNow Spokes Must be able to fix Vulnerabilities on the system, especially the MID Servers, as identified by the 5/3 Information Security Department Must be able to apply ServiceNow Patches Must be able to facilitate Clone Downs as well as backups and restores Must be able to extract data from ServiceNow tables as needed by Audit, Business Controls and other Stakeholders Must have experience securing passwords in a vault Must be able to perform Disaster Recovery Testing Must be able to work with ServiceNow to recover our Instance from a secondary site if the primary ServiceNow site becomes unavailable Must be able to write technical documentation, especially with respect to procedures and incident remediation in the form of ServiceNow Knowledge Articles Must be able to learn new skills as needed Must stay current with the latest ServiceNow best practices Will be expected to be a team player, to communicate and collaborate and adhere to 5/3 Bank Core Values Ability to work independently Supervisory Responsibilities And Responsibilities Monitor and manage incident work queue Required Hands on experience with ServiceNow ITOM, Discovery, Service Mapping implementations. Well rounded on the ServiceNow Platform with focus on ITOM development and configuration on the ServiceNow platform. The engineer must be comfortable in understanding and diagnosing ITOM solutions, API integrations, Flow Designer, Catalog Item creation, Custom Applications, Platform Health and Security, Automatic Testing Framework (ATF), and Mobile. Knowledge & Skills Required Must be knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM, Discovery, Service Mapping, and REST API Integrations Required Knowledge of ServiceNow Architecture Knowledge of ITOM processes Technical Skills Must Have : Certified Systems Administrator - CSM 5+ years experience on ServiceNow platform Bachelors Degree in Computer Science or equivalent experiences Technical Skills To Have ITIL v4+ certification ServiceNow CIS SPM ServiceNow Now Mobile ServiceNow CIS-ITOM Certification ServiceNow CAD Certification ServiceNow CIS Service Mapping (ref:hirist.tech) Show more Show less

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 3 Year(s) Of Experience Is Required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional Information Mandatory Certified ServiceNow ITSM Fundamentals Optional Certified ServiceNow ITOM or GRC ITAM Summary: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. A typical day involves collaborating with cross-functional teams to gather insights, analyzing user needs, and translating them into functional specifications. You will engage in iterative design processes, ensuring that applications align with business objectives while maintaining a focus on user experience and efficiency. Your role will also include testing and validating applications to ensure they meet the defined requirements, ultimately contributing to the successful delivery of projects that enhance operational capabilities. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Engage in continuous learning to stay updated with industry trends and best practices. - Collaborate with stakeholders to refine application requirements and design specifications. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management. - Good To Have Skills: Experience with ServiceNow IT Service Management. - Strong understanding of application design principles and methodologies. - Experience in gathering and analyzing business requirements. - Familiarity with user interface design and user experience best practices. Additional Information: - The candidate should have minimum 3 years of experience in ServiceNow IT Operations Management. - This position is based at our Hyderabad office. - A Bachelors Degree in Computer Science or IT or Engineering or related field is required. Bachelors Degree in Computer Science or IT or Engineering or related field Additional Information Mandatory Certified ServiceNow ITSM Fundamentals Optional Certified ServiceNow ITOM or GRC ITAM Show more Show less

Job Title : Epic Reporting and BI Analyst Location : Hyderabad Experience : 3 to 6 Years Job Type : Full-Time Department : IT/Healthcare Technology Job Summary We are looking for a detail-oriented and experienced Epic Reporting and BI Analyst to provide essential support within our healthcare IT environment. The ideal candidate will have hands-on experience with Epic Systems, particularly Epic Caboodle and Epic Cogito, and be able to support clinical teams by resolving issues, optimizing workflows, and ensuring the smooth operation of Epic applications. Key Responsibilities Develop and manage Epic reports and build reports for Epic Caboodle, Epic Cogito, and other Epic modules. Serve as the primary point of contact for clinicians and end-users facing technical challenges with Epic systems. Identify, document, and escalate complex issues to senior support teams as needed. Collaborate with IT, data analysts, and clinical stakeholders to maintain the integrity, availability, and performance of Epic applications. Assist in the deployment of system upgrades, enhancements, and configuration changes to enhance the user experience. Support data extraction, reporting, and analytics using Epic Cogito and Caboodle, ensuring timely and accurate delivery of healthcare data. Stay up to date with Epic best practices and offer training and guidance to end-users when necessary. Monitor system performance, proactively identifying and resolving potential issues that could disrupt clinical workflows. Adhere to ITIL service management practices, including incident, problem, and change management. Document troubleshooting procedures and create knowledge base articles to improve service desk efficiency. Required Qualifications Bachelor's degree in healthcare informatics, Information Systems, Computer Science, or a related field, or equivalent work experience. Minimum of 5 years of experience working with Epic Systems in a support or analyst capacity. Strong proficiency in Epic Caboodle and Epic Cogito, with experience in data modelling, ETL processes, and reporting. Familiarity with Epics clinical modules and their impact on patient care workflows. Experience with SQL queries, reporting tools (Analytics & BI), and business intelligence platforms is a plus. Proven ability to diagnose, troubleshoot, and resolve technical issues related to Epic systems. Excellent communication skills and the ability to work effectively with clinicians, IT teams, and business stakeholders. Epic certifications in relevant modules (Caboodle, Cogito, or others) are highly preferred. Experience in Data Modelling and Data Warehouse & experience with SQL Server Integration Services and SQL Server Reporting Services. Preferred Qualifications Experience working in a healthcare IT setting or supporting clinical service desks. Knowledge of IT ticketing systems such as ServiceNow or Jira. Understanding of healthcare compliance regulations (HIPAA, HITECH, etc.). Ability to thrive in a fast-paced environment and demonstrate strong problem-solving abilities. (ref:hirist.tech) Show more Show less

Job Summary CMDB MUST REQUIRED APP Engine MUST REQUIRED We are seeking a skilled ServiceNow Developer to design, develop, and implement solutions on the ServiceNow platform to support IT Service Management (ITSM), IT Operations Management (ITOM), HRSD, CSM, or other modules as needed. The ideal candidate will have hands-on experience in ServiceNow development and a strong understanding of ITIL processes. Key Responsibilities Design, develop, and implement ServiceNow applications and modules. Customize ServiceNow applications and facilitate the rollout of new applications and modules. Perform integrations and process automation using ServiceNow Orchestration and Flow Designer. Collaborate with business analysts and process owners to understand requirements and translate them into technical solutions. Maintain and support existing ServiceNow applications and conduct performance tuning as needed. Develop scripts including Business Rules, Client Scripts, UI Policies, Script Includes, and Workflows. Manage update sets and coordinate application deployments. Ensure best practices are followed for coding standards, security, and testing. Create and maintain technical documentation. Requirements Must-Have Skills : 5+ years of hands-on development experience in ServiceNow. Proficient with JavaScript, REST/SOAP APIs, HTML/CSS, and GlideScript. Experience in at least one of the ServiceNow modules: ITSM, ITOM, HRSD, SecOps, or CSM. Strong understanding of ServiceNow architecture and data model. Knowledge of Agile development methodologies. Familiarity with ServiceNow's Common Service Data Model (CSDM). Preferred ServiceNow Certified System Administrator (CSA) Required. ServiceNow Certified Application Developer Preferred. Experience with ServiceNow Integrations (e.g., via MID Servers, IntegrationHub, REST). Exposure to ServiceNow App Engine Studio and Scoped Applications. Soft Skills Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Self-starter with a proactive attitude and attention to detail. Benefits Competitive salary and performance bonuses. Health, dental, and vision insurance. Flexible working hours and remote work options. Opportunities for training and certifications. (ref:hirist.tech) Show more Show less

Why Ryan? Global Award-Winning Culture Flexible Work Environment Generous Paid Time Off World-Class Benefits and Compensation Rapid Growth Opportunities Company Sponsored Two-Way Transportation Exponential Career Growth We are looking for a highly organized and service-oriented Associate, People Group Shared Services COE to support our global HR operations team. The ideal candidate will have hands-on experience in HR case management systems, inbox management, onboarding and offboarding processes, I-9 compliance, and Workday data processing. This role will serve as a first point of contact for employees and managers, ensuring efficient HR support and timely resolution of HR-related inquiries across regions. As an Associate, People Group Shared Services COE, you will be supporting common people group transactions to ensure People Group, business leaders and team members are supported in a timely manner in order for Ryan to focus on business priorities. This position involves handling a variety of HR-related tasks such as resolving employee inquiries, data audits and form processing, and basic reporting and tracking while contributing to the overall efficiency of People processes. Job Description Duties and responsibilities, as they align to Ryan’s Key Results People Create a positive team experience. Respond and provide timely assistance to employee and manager People related inquiries. Support key People processes, including employee life cycle events from onboarding to offboarding. Client Monitor and manage shared HR inboxes, triaging and responding to inquiries in a timely and professional manner. Handle HR requests using ticketing systems (e.g., ServiceNow, Zendesk, Ivanti), ensuring accurate tracking, categorization, and resolution within SLA. Provide day-to-day support for global HR operations, including navigation assistance for employees and managers across multiple regions. Accurately process and maintain employee data in Workday, including hires, terminations, job changes, and organizational updates. Coordinate the end-to-end onboarding and offboarding process, ensuring compliance with checklists, stakeholder communication, and system updates. Manage the collection, verification, and storage of I-9 documents in line with legal and audit requirements. Maintain documentation and SOPs; recommend and support improvements in HR service delivery processes. Generate standard reports and respond to ad-hoc data requests as needed. Value Determine appropriate action to resolve duplicate, inaccurate or unclear information. Completes tasks assigned by leadership with a sense of urgency and confidentiality where needed. Education And Experience Bachelor’s degree in human resources, Business Administration, or a related field 0 to 3 years of experience in HR operations, HR shared services, or similar support roles; Computer literate with experience with Microsoft Office. HRMS experience (Workday preferred). Computer Skills To perform this job successfully, an individual must have intermediate skills in Microsoft® Word, Excel, Outlook, Teams Certificates and Licenses: None Qualifications Experience with HR ticketing/case management systems and managing shared inboxes. Solid knowledge of onboarding, offboarding, and employment documentation processes, including I-9 verification. Proficiency with Workday or a similar HRIS platform. Strong interpersonal and communication skills, with a customer-first mindset. Detail-oriented with a high level of accuracy and data integrity. Ability to manage multiple tasks in a fast-paced, deadline-driven environment. Preferred Qualifications Experience working in a global or multi-regional HR support role. Understanding of U.S. labor and employment compliance requirements. Work Environment Standard indoor working environment. Long periods of sitting while working at computer. Position requires regular interaction with employees at all levels of the Firm. Equal Opportunity Employer: disability/veteran Show more Show less

Job Summary We are looking for a dedicated and knowledgeable IT Support Administrator to manage and support our internal technology infrastructure, ensuring seamless operations across networks, devices, applications, and user environments. The ideal candidate will serve as the first point of contact for technical support, manage IT systems, and contribute to the maintenance, monitoring, and improvement of IT operations. Key Responsibilities End-User Support: Provide Tier 1 & Tier 2 technical support to users for hardware, software, networking, and systems issues. Respond to service requests and incidents through a ticketing system (e.g., JIRA, ServiceNow, Zendesk). Troubleshoot issues related to Windows/Mac OS, printers, mobile devices, and office equipment. Set up and configure laptops, desktops, VoIP phones, and other peripherals. Assist in onboarding/offboarding users including account setup, hardware provisioning, and access permissions. System & Network Administration Monitor and maintain local area networks (LAN), wide area networks (WAN), Wi-Fi, and VPN connectivity. Administer Active Directory, Group Policies, DNS, DHCP, and other Windows Server services. Manage Office 365 / Microsoft 365, Google Workspace, or other productivity platforms. Perform regular patch management, software updates, and antivirus deployments. Asset And Inventory Management Maintain and update IT asset inventory for hardware and software licenses. Coordinate with vendors for equipment procurement, warranty claims, and service requests. Security & Compliance Ensure data security best practices, including user permission audits, endpoint protection, and secure backups. Enforce IT policies for passwords, access control, device usage, and acceptable use. Participate in audits and compliance checks (ISO, SOC, HIPAA, etc., if applicable). Documentation & Process Improvement Create and maintain user guides, knowledge base articles, and standard operating procedures (SOPs). Identify and propose improvements to support processes and IT infrastructure. Required Qualifications Bachelors degree in Information Technology, Computer Science, or related field (or equivalent work experience). 5+ years of experience in IT support or system administration. Proficiency with Windows and Mac operating systems, Microsoft 365, and standard desktop applications. Experience with Active Directory, DNS, DHCP, Group Policies, and remote support tools. Knowledge of networking fundamentals (TCP/IP, DHCP, VPN, firewalls). Strong troubleshooting skills and ability to diagnose both hardware and software issues. Preferred Qualifications Certifications such as CompTIA A+, Network+, Microsoft Certified (MCP, MCSA), ITIL, or Cisco CCNA. Experience with ticketing systems (JIRA, ServiceNow) and remote management tools (TeamViewer, AnyDesk). Exposure to cloud-based environments (Azure AD, AWS, Google Workspace). Familiarity with mobile device management (MDM) tools such as Intune or JAMF. Understanding of cybersecurity principles and endpoint protection solutions. Soft Skills Strong communication and interpersonal skills. Excellent time management and ability to handle multiple priorities. Customer-focused attitude with a sense of urgency. Team player with a proactive and analytical mindset. (ref:hirist.tech) Show more Show less

Job Title : Lead ServiceNow Developer Experience Required : 510 Years Location : Chennai / Hyderabad / Bangalore Client : Prodapt Notice Period : Immediate to 1 Month Job Description We are looking for a skilled and experienced Lead ServiceNow Developer to join our team and drive impactful ServiceNow implementations for one of our leading clients Prodapt. The ideal candidate will have in-depth experience in ServiceNow platform development and hands-on expertise in one or more specialized modules. Key Responsibilities Lead end-to-end design, development, and deployment of ServiceNow solutions Collaborate with internal stakeholders to gather requirements and translate them into scalable technical solutions Customize and configure ServiceNow applications and modules as per client needs Provide technical leadership and mentor junior developers Ensure platform stability, performance, and adherence to best practices Participate in integration efforts with external systems and third-party tools Required Skills & Experience 5 - 10 years of experience in ServiceNow development Hands-on experience in one or more of the following modules : ITSM (IT Service Management) ITOM (IT Operations Management) HRSD (HR Service Delivery) CSM (Customer Service Management) SecOps (Security Operations) GRC (Governance, Risk, and Compliance) ITBM (IT Business Management) Strong understanding of ServiceNow architecture, workflows, and integrations Experience with scripting (JavaScript), REST/SOAP APIs, and data modeling in ServiceNow Excellent communication and problem-solving skills ServiceNow certifications are a plus (ref:hirist.tech) Show more Show less

Company Description “Sopra Steria, a major Tech player in Europe with 51000 employees in nearly 30 countries, is recognized for its consulting, digital services and software development. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organizations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion. Job Description The world is how we shape it.” Description: Ideal candidate must be self-motivated with a proven record of accomplishment in working on ServiceNow Platform. Having an experience in ServiceNow Development from medium to complex needs. Able to Understand customer requirements and work on requests. Experience with implementation of modules related to CSM and ITSM. Has working experience on Instance Upgrades and Patches for multiple customers. Experience in scripting language: JavaScript and ServiceNow scripting. Should have working experience in Integration using REST/SOAP and Integration Hub. Very Good Experience working with relational databases. Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs Has excellent communication skills and is able to interact with clients and stakeholders to manage new requirements. Has working understanding of Agile Team. Preferred working experience on MSP based instance. Required Certifications: ServiceNow - Certified System Administrator ServiceNow - Certified Application Developer Desired Certifications ITIL V3 Foundation or ITIL 4 Foundation ServiceNow - Certified Implementation Specialist Micro-Certification: Automated Test Framework Micro-Certification: Flow Designer Micro-Certification: Integration Hub Micro-Certification: Virtual Agent Total Experience Expected: 06-08 years Qualifications BE/Btech/BCA Additional Information At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities. Show more Show less

Company Description “Sopra Steria, a major Tech player in Europe with 51000 employees in nearly 30 countries, is recognized for its consulting, digital services and software development. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organizations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion. Job Description The world is how we shape it.” Having experience in ServiceNow Development and ability to drive solutions independently. Has worked on ITSM extensively and understanding of CMDB. Also, is aware of other ServiceNow products and having practical work experience would be added advantage. Rich Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs Experience with extending the ServiceNow schema to custom applications and working on ServiceNow platform capabilities and implementation of Scoped Application Experience in managing flows and workflows of Medium to Complex in nature. Understand scripted Web-Services, such as AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications Understanding of Service Portal designing would be an added advantage. Candidate Must Have General Development Experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Ability to take role of Solution Architect and deliver projects for implementation and enhancements for customers along with Project Managers. Proficient in JavaScript with understanding on ServiceNow scripting. Must have some experience working with relational databases. Candidate must be able to provide management support. Help maintain expert knowledge of ServiceNow platform and products and ensure mentorship within the team. Support the junior members and also check the performance of the junior developers. Communication with the Internal and External stakeholders for gathering of business needs. Required Certifications and Knowledge: ServiceNow - Certified System Administrator ServiceNow – ITSM preferred or any other Implementation Specialist Working in Agile Team and Scrum Framework. Preferred Certifications And Knowledge Certified Application Developer ITIL Certification Micro-certifications: Micro-Certification: Automated Test Framework Micro-Certification: Flow Designer Micro-Certification: Integration Hub Micro-Certification: Agile & Test Total Experience Expected: 08-10 years Qualifications B.E./ B.Tech Additional Information At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities. Show more Show less

Job Description About KPMG in India KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada. KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment. ServiceNow BCM and IRM developer Equal employment opportunity information KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you. Qualifications ServiceNow BCM and IRM developer Show more Show less

Key Responsibilities Set up and maintain monitoring dashboards for ETL jobs using Datadog, including metrics, logs, and alerts. Monitor daily ETL workflows and proactively detect and resolve data pipeline failures or performance issues. Create Datadog Monitors for job status (success/failure), job duration, resource utilization, and error trends. Work closely with Data Engineering teams to onboard new pipelines and ensure observability best practices. Integrate Datadog with tools. Conduct root cause analysis of ETL failures and performance bottlenecks. Tune thresholds, baselines, and anomaly detection settings in Datadog to reduce false positives. Document incident handling procedures and contribute to improving overall ETL monitoring maturity. Participate in on call rotations or scheduled support windows to manage ETL health. Required Skills & Qualifications 3+ years of experience in ETL/data pipeline monitoring, preferably in a cloud or hybrid environment. Proficiency in using Datadog for metrics, logging, alerting, and dashboards. Strong understanding of ETL concepts and tools (e.g., Airflow, Informatica, Talend, AWS Glue, or dbt). Familiarity with SQL and querying large datasets. Experience working with Python, Shell scripting, or Bash for automation and log parsing. Understanding of cloud platforms (AWS/GCP/Azure) and services like S3, Redshift, BigQuery, etc. Knowledge of CI/CD and DevOps principles related to data infrastructure monitoring. Preferred Qualifications Experience with distributed tracing and APM in Datadog. Prior experience monitoring Spark, Kafka, or streaming pipelines. Familiarity with ticketing tools (e.g., Jira, ServiceNow) and incident management workflows. Show more Show less

Job Description: Support hours 24x7 Work Environment with Predominantly US Business Hours Roles and Responsibilities Acting as a Lead Tier 2.5 for Tier 2 engineer for AT&T Business Network Solution Team. Prioritizing and analyzing the alerts and events in the network monitoring tool. Advance technical knowledge of troubleshooting, configuration & maintenance of complex network infrastructure (Wired and Wireless). Hands on experience of Network Performance Monitoring Tools and Dashboards like Meraki, Aruba, Ruckus, ServiceNow, Salesforce etc. while leveraging tools used for packet capture and monitoring performance metrics. Clear understanding on how to troubleshoot issues and configure network devices (switches, routers, virtual machines and cloud-based applications Knowledge of Aruba, Cisco, Ruckus wireless controller, access point & switches. Proficient knowledge of performing Incident Triage while acting as a lead of first responders of a service desk supporting AT&T Strategic Network Services Prioritizing incoming incidents based on severity and impact, while implementing quick actionable solutions to resolve incidents or provide a next plan of action. Knowledge of different types of Transport / Circuits – Ethernet, VPN, Broadband, Fiber based Internet, LTE and 5G and be able to troubleshoot transport issues. Managing and expediting the process of service restoral and break/fix functions scope includes (Analyze and escalate issues, case handling, providing timely updates, as well as prompt handing critical customer escalations) Engaging right work group for software or hardware resources when first touch solution is unavailable or there is degradation in performance impacting business. Knowledge of Monitoring Platforms, Data Capture Technologies and capabilities to quickly analyze, identify reported problems and provide corrective action plan. Interfacing with higher tier support teams and service management teams to address customer issues and provide corrective service improvement plans. Ability to lead and contribute technically over complex troubleshooting calls Ticket Management:- Knowledge of ServiceNow Ticketing Platform and Salesforce Database. Comfortable to lead and work with internal support groups and recommend diagnostic tests based on degree of service impairment. Updating ticketing systems and tools documenting incident chronology Managing, leading and facilitating access providers and associated escalations Negotiate and coordinate with other support centers (i.e. internal and external organizations and AT&T business partners) for sectionalization and formulation of testing plans, while providing end to end support towards agreed deliverables. Escalating tickets according to process based on the established intervals. Understanding on MS Teams platform, handling of VOIP calls and Chat support Knowledge And Skills Required To Perform The Role Technical Skills: - Minimum 3-5 years of relevant experience in IT service industry working as a lead on telecommunications & managed network infrastructure solutions. No less than 3 years of working experience, preferably on a customer services interfacing role with exposure to client handing and process management roles. No less than 2-3 years of hands-on experience on Networking / IT infrastructure as an engineer on WAN, LAN, Wireless, Cloud based Wireless Access Points, Network Servers and understanding of handing a NOC model of Network Incident Handling etc) Proficient understanding and knowledge on troubleshooting Aruba, Meraki, Ruckus, AP, switches and SIM based Routers / Modems (LTE / 5G) Excellent knowledge of WAN, LAN and Wireless Technologies and manage services within an IT operation Organization. Clear understanding of Network protocols, Routing, Switching, Wired & Wireless Technologies, Access Points, WAN Circuits, Call managers, Secure Internet Gateways etc and Strong understanding of IPV4 and IPV6 networks are required. Excellent knowledge of performing remote troubleshooting of network appliances, deployment and replacement of hardware devices, vendor management practices, maintenance of Ruckus, Aruba, Meraki devices and overall knowledge of handling cloud-based network monitoring tools /applications Hands on knowledge of RADIUS Services & Cloud based Wireless controllers. Excellent technical coordination skills and knowledge of vendor management for network hardware equipment, cloud based virtual servers, wireless controllers and skills for effective management of ISP's and other network service providers. Professional Skills:- Excellent communication skills (verbal & written, technical & interpersonal) . Excellent voice over IP tele conference handing skills and telephone etiquette. Excellent problem-solving skills, ability to work and lead team under pressure. Professionalism at all times and ability to demonstrate positive attitude. Highly skilled in the use of PC systems and Microsoft applications Drive, enthusiasm, initiative, commitment and self-motivation. Resourcefulness and flexibility. Ability to work well in a team. Years of Experience 5+yrs Education BE/B.TECH + CCNC / CMA / ACSA/ ACA / ACMA / ACMP Certified Weekly Hours: 40 Time Type: Regular Location: Bangalore, Karnataka, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. JobCategory:CallCenter Show more Show less

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining ) Job Locations : PUNE (HINJEWADI PHASE - 2) SALARY STRUCTURE : Rs 2.70 LPA -- FOR-- GRADUATE FRESHERS Rs 4.00 LPA -- GRADUATE with 1+ Years of Experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD / BANGLORE SD WITH YOUR RESUME . Yagyanshi - 9821182648 Laiba 9654201996 Vanshikha 9628373762 Areesha 9628373763 SIYA 7565006262 DIVYA 9821182650 KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Experience: 6 to 9 years Location: Bangalore Notice Period : immediate or 15 days Senior Devops Engineer

About The Role The Company World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets. The Team: The ITSM team is a group of experts managing ITIL practices. We are looking for a highly motivated and hands on individuals to take on a role of Major Incident Manager leading / managing a team of professionals to ensure the smooth functioning of the bank's application and processes. The incumbent will be responsible for MIM operations and ensuring that standard processes are followed in regards to incident, service request, and change and problem management and agreed SLA"™s for the service. The Impact: The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. Basic Qualifications: Individual should have Bachelor of Engineering/Technology OR Masters in Computers OR Bachelor of Computer Science having 4 to7 years of experience in Major Incident Manager or a similar role within a banking or financial services institution Major incident management experience (Crisis and P1 management) Previous experience in liaising with vendor teams, infra teams, app teams etc for the root cause analysis and Post incident reviews. Strong knowledge of ITIL processes. Candidate must be self-sufficient, driven, energetic with passion for technology and have patience to work with users with different levels of technical knowledge Able to operate under pressure and in time sensitive support environments. Preferred Qualifications: Great attitude to learn, respect for fellow employees, think out of the box, and respectfully challenge ideas & hungry for innovation. Good Leadership skills capable of leading a team. Good communication skills and a sense of ownership and drive. Have a process oriented mind-set and capable of understanding the various technologies Embrace automation over manual effort Be able to gel in with companies' culture and effectively collaborate with other technology & business stake holders. Responsibilities: Evaluate whether the incident reported is a Major Incident and run it through MIM cycle Prioritizing incident according to their urgency and influence on the business Logging incident ticket in ticketing tool and manage lifecycle, document chronology, actionable and resolution details. Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls till the Major Incident is resolved. Overseeing the incident management process and team members involved in resolving the incident. Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed Matrix management of people, processes and resources including third parties including resolving conflict to move forward to resolution Conducting a thorough analysis and preparing Major Incident Report for every MI after it is closed. Ensuring that all the resolution procedures are updated in the knowledge base. Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews Ensuring that the causes for all Major Incidents are analysed and root cause is identified. Maintain Corrective Action and Preventative Action tracker and coordination till closure Supporting and nurturing process improvements and knowledge base improvements Continually maintaining and developing tools and resources to manage major incidents effectively Providing periodic major incident metrics reports Ensuring that SLA"™s are met or exceed agreed targets. Problem management Identify incident trends creating problem tickets to ensure root cause is identified. Approving, Reviewing technical knowledge base documents to be used within the team Work with internal stakeholders to identify and implement process improvements. Working with external vendors to resolve service related incidents and reviewing published root cause analysis reports. Work closely with other IT teams, CTB teams, BSG Teams to implement system Maintain accurate and up-to-date documentation of system processes and procedures Change and release management co-ordination Ensure compliance with regulatory requirements and internal policies and procedures Experience and proficiency with a variety of System tools including: Core Expertise: Strong knowledge of ITIL methodology (ITIL certifications must) with proven operational experience in previous roles. Exposure to industry standard ITSM tools (ServiceNow and Remedy strongly preferred) Experience with monitoring and observability such as with Appdynamics, Dynatrace, Splunk, Graphana or similar Understanding various domains and their functioning i.e. Linux Windows server OS, Middleware, Database, Network, Security Microsoft Office / Office 365 especially Excel (Macros, Worksheets and add-ins) Soft Skills: Communication is core to the success of this role Evangelize adoption and use of tools, processes and technologies Lead engagements to encourage collaboration within and across teams Showcase roadmap and engagement model to relevant stakeholders; through write up, teams groups and webinars Documentation is core to maintain up to date information on use of tools, process and methodologies. [egwiki posts, white papers] Create internal training programs for new staff and upskilling of existing team Demonstrate humility, trust and transparency in the way we interact with individuals

Change Manager Andela Location Requirement: India About Andela Andela exists to connect brilliance and opportunity. Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations around the world. For technologists, Andela offers competitive long-term career opportunities with leading organizations, access to a global community of professionals, and educational opportunities with leading technology providers. At Andela, we’re deeply passionate about creating long-lasting and transformative growth opportunities for all - and doing it in an E.P.I.C. way! We’re excited to continue building our remote-first team with incredible people like you. After applying for this role, you will join our Andela Community of brilliant technologists by passing a technical screening and live interview. As a community member, you’ll have access to many exclusive technologist roles. Join Andela today to access this opportunity and more in our global marketplace! Our roles are typically filled at lightning speed, so if you’re considering applying, get your application in quickly! Andela´s Benefits: -- 100% payment in USD. This is a fully remote opportunity for one of our esteemed clients. About the role As a Change Manager within the Major Incident Management (MIM) and ITSM Service Delivery team, you’ll be instrumental in ensuring IT operational stability through rigorous change control and incident management practices. This role is ideal for a proactive and technically savvy professional who can confidently lead Change Advisory Boards (CABs), contribute to service reliability, and collaborate across infrastructure, cloud, and development teams. You’ll act as a key interface between infrastructure architects, application developers, and senior leadership. Your responsibilities will span Enterprise Change Management, Major Incident support, and PagerDuty administration, making this a dynamic and impactful role in a fast-paced, high-visibility setting. You’ll also participate in an on-call rotation, take ownership of communication during major incidents, and help analyze root causes and preventative measures. This is a high-impact position that blends strategic thinking with hands-on operational work. It’s ideal for someone with strong ITIL/ITSM knowledge, outstanding communication skills, and a proven ability to multitask in enterprise environments. Success in this role will be measured by your ability to improve change processes, reduce incident frequency, and maintain strong relationships across stakeholders. Key Responsibilities Lead Enterprise CAB meetings and serve as SME on select BU CABs Consolidate and update Change Management data in ServiceNow Ensure proper configuration of Assignment and Approval groups in ServiceNow Assist with Major Incident Management, including bridge calls and stakeholder communications Participate in an On-Call rotation every 2 months for 1 week Analyze infrastructure-related incidents for continuous improvement opportunities Administer and optimize PagerDuty for major incident notifications Manage multiple responsibilities independently in a high-pressure environment Lead incident conversations with confidence, even in front of executive leadership Must Have 5+ years supporting IT operations in enterprise environments 4+ years of experience in Cloud, Infrastructure, and Networking Extensive Change Management experience, including CAB setup and facilitation Strong ServiceNow expertise in Change and Incident workflows Excellent written and verbal communication skills Demonstrated ability to analyze complex problems and drive improvements Experience with ITIL/ITSM best practices and frameworks Comfort working with DevOps and infrastructure teams Availability to work 4 PM – 12 AM IST and participate in 24x7 on-call rotation Nice to Have Experience with PagerDuty configuration and administration Working knowledge of PowerBI for reporting and dashboards Familiarity with infrastructure and application architecture communication Understanding of the relationship between change management and DevOps practices Background in high-visibility incident management with senior stakeholder exposure Required skills Project Management (4 - 6 yrs) DevOps (4 - 6 yrs) Servicenow (4 - 6 yrs) Optional skills Power BI (Microsoft) (2 - 3 yrs) Keywords CABs "change manager" incident ITIL ITSM infrastructure Must-Haves: We are seeking an experienced Change Manager based in India, available to work 4 PM–12 AM IST and join a 24x7 on-call rotation. The ideal candidate will have strong expertise in Change Management, including CAB setup and facilitation, along with hands-on experience in ServiceNow, focusing on Change and Incident Management workflows. Main job time zone: IST Time zone overlap requirements: Fully overlap with IST Location Requirements: Latin America Offer Estimated Duration: 12-month-term contractor position (Renewable) Full-time dedication (40 hours/week) At Andela, we know our strengths lie in our diverse community whose talents, perspectives, backgrounds, and orientations we take pride in. Andela is committed to nurturing a work environment where all individuals are treated with respect and dignity. Everyone has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits discriminatory practices. Andela provides equal employment opportunities to all employees and applicants without regard to factors including but not limited to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy (including breastfeeding), genetic information, HIV/AIDS or any other medical status, family or parental status, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. This commitment applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Our policies expressly prohibit any form of harassment and/or discrimination, as stated above. Andela is home for all. Come as you are. Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : ServiceNow Configuration Management Database (CMDB) Minimum 2 Year(s) Of Experience Is Required Educational Qualification : Graduate with 15 years of education Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring a high level of service quality and client satisfaction. Your role will require you to interpret client issues accurately and design effective resolutions based on your comprehensive product knowledge, contributing to the overall success of our operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for system support. - Engage in continuous learning to enhance product knowledge and service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Configuration Database & CI Management. - Good To Have Skills: Experience with ServiceNow Configuration Management Database (CMDB). - Strong understanding of IT service management processes. - Experience in troubleshooting and resolving application issues. - Familiarity with database management and configuration practices. Additional Information: - The candidate should have minimum 2 years of experience in Configuration Database & CI Management. - This position is based at our Chennai office. - A Graduate with 15 years of education is required. Graduate with 15 years of education Show more Show less

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with cross-functional teams to gather requirements, developing application features, and ensuring that the solutions align with organizational goals. You will also participate in testing and troubleshooting to enhance application performance and user experience, while continuously seeking opportunities for improvement and innovation in application development. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of application processes and workflows to ensure clarity and consistency. - Engage in code reviews and provide constructive feedback to peers to enhance code quality. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management. - Strong understanding of application development methodologies and best practices. - Experience with integration of ServiceNow with other platforms and tools. - Familiarity with scripting languages relevant to ServiceNow customization. - Ability to troubleshoot and resolve application issues efficiently. Additional Information: - The candidate should have minimum 3 years of experience in ServiceNow IT Service Management. - This position is based at our Bengaluru office. - A 15 years full time education is required. 15 years full time education Show more Show less

Job Title : ServiceNow Developer/ Administration Location : Remote / Anywhere in India Experience : 2+ years Employment Type : Full-time Certification : ServiceNow Certification Mandatory (Any) About the Role We are looking for a skilled ServiceNow Developer/ Administration to join our growing team. In this role, you will be responsible for designing, developing, and implementing scalable solutions on the ServiceNow platform. You will work closely with business and IT stakeholders to deliver quality solutions that meet organizational needs. Key Responsibilities Development & Customization : Build and customize ServiceNow applications and workflows. Integration : Integrate ServiceNow with external systems via REST/SOAP APIs. Configuration : Configure ITSM, HRSD, and other ServiceNow modules to align with business needs. Scripting : Develop client-side and server-side scripts using JavaScript and GlideScript. Workflow Design : Create and optimize workflows using Flow Designer and Workflow Editor. UI/UX Development : Customize the Service Portal with HTML, CSS, and JavaScript. Troubleshooting & Support : Diagnose and resolve platform and application issues. Maintenance & Upgrades : Ensure platform stability through routine maintenance and upgrades. Documentation : Maintain technical documentation for solutions and configurations. Collaboration : Work cross-functionally with analysts, admins, and stakeholders. Required Skills Minimum 2+ years of hands-on experience in ServiceNow development. Mandatory ServiceNow certification , Any. Strong proficiency in JavaScript , Glide APIs , and ServiceNow scripting . Experience with REST/SOAP API integration . Familiarity with workflow automation using Flow Designer. Experience customizing the Service Portal (HTML, CSS, JavaScript). Knowledge of ITSM and ITIL processes. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Familiarity with SDLC and Agile methodologies . Preferred Qualifications Additional ServiceNow certifications (e.g., CIS-ITSM, HRSD, ITOM). Experience with CMDB, Performance Analytics, or GRC. Previous experience working in a remote and cross-functional environment. Employment Type: Full-Time, Permanent Apply Now by reaching out to [sasidhar.m@technogenindia.com] with your resume.

Location(s): Plot #3, Sector 125, North Campus, Uttar Pradesh, Noida, 201301, IN Line Of Business: Technology Services Group(TSG) Job Category Engineering & Technology Experience Level: Experienced Hire Posting Title UCC Technical Support Analyst City Global Regular/Temporary Regular Line of Business Technical Service Group About The Role We are seeking a highly motivated and skilled Unified Communications & Collaboration (UCC) Support Engineer to join our dynamic team. In this fast-paced environment, you will be instrumental in providing exceptional technical support for our meeting rooms and production-style events, ensuring seamless communication and collaboration experiences for our internal teams, executive leadership, and external partners. You will be responsible for the setup, maintenance, and troubleshooting of a range of cutting-edge UCC technologies, playing a vital role in the success of critical business events. This role requires a proactive individual with strong technical acumen, excellent customer service skills, and the ability to thrive under pressure. Functional Responsibilities For This Position Include To provide onsite Audio-Visual meeting room support services, including system operation, troubleshooting, and maintenance of electronic communication systems such as video conferencing, meeting room support, event support, and control systems. Diagnose faults accurately and operate all aspects of audio visual, video conference, display, and presentation technologies safely and correctly. Ensure efficient and effective operation of meeting room AV systems to minimize downtime and maximize performance. To ensure a prompt, courteous, and appropriate response to all customer requests for assistance, support, urgent needs, and room administration, the role involves adhering to defined service level agreements while collaborating closely with other front-of-house services. Maintain the general tidiness, cable management, safety, and order of the service area and meeting rooms, ensuring the highest room standards at all times. Diagnose and remedy faults and problems with AV, VC, and TP systems accurately and swiftly. Engage in heavy customer interaction, frequently working with supervisors and/or functional peer group managers on matters involving different functional areas, other company divisions or units, or customers and the company. Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates. Facilitating problem-solving and collaboration, meeting with internal partners, and gathering feedback. Accurately connecting and configuring all AV components to ensure seamless operation, including power, video, audio, and network connections. Accurately following ITIL process and procedure guidelines for managing workload Role Requirements Include The (UCC) Support Engineer role is highly responsive and requires a proactive individual with strong technical and customer service skills. In addition to the core responsibilities, the role also involves the following: Equipment Moves and Physical Setups for Events: The role also has physical demands where the team handles transporting, setting up, and dismantling AV hardware such as (but not limited to) projectors, screens, speakers, microphones, lighting rigs, and associated cabling. This often involves lifting and moving heavy items like large displays and sound systems. Responsibilities include ensuring all systems function properly, minimizing downtime through troubleshooting, and adapting to various situations to deliver event solutions independently or under direction. Pre Event: Thoroughly testing all AV systems prior to events to identify and resolve any technical issues, ensuring all equipment is fully functional and optimized for performance. Event Support: The team will assist in the planning, coordination, and execution of various events, ensuring seamless operations and exceptional attendee experiences. Providing immediate technical support during events, proactively identifying and rectifying any AV malfunctions or user issues. The role requires excellent communication skills, attention to detail, and the ability to work under pressure. This includes providing exceptional VIP support to executive leaders, coordinating events, and ensuring we have resources to enhance their overall experience. Collaboration and Customer Interaction: Work closely with the UCC towers of Operations and Engineering, following agreed processes and engaging in a collaborative approach. Provide excellent customer service managing incidents, service requests, customer interactions and troubleshooting of a range of cutting-edge UCC technologies. The Key Competencies For This Position Include Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates. Collaborate with Information Security to implement security architectures that protect data beyond company network boundaries. Demonstrate initiative and accountability in resolving day-to-day challenges and consistently improving the production environment. Prioritize tasks efficiently, perform well under pressure, and demonstrate strong organizational skills in managing and resolving escalated incidents. Identify, test, reproduce, report, and collaborate with engineers to resolve bugs and verify fixes. Implement and configure back-end technology for conference rooms and A/V setups. Understand workflows for client-side provisioning processes such as network, firewall, and Active Directory requests. Qualifications/Skills: (Required minimum education and work experience for this position): An associate degree or equivalent experience in a relevant field, with 2-4 years of experience in Audio Visual Support or a related discipline. Knowledge of SIP, VoIP, MPLS, AVoIP, and related network protocols. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Ability to work both independently and collaboratively within a team in a fast-paced environment with demanding timelines. Proficiency in audio visual technologies, including but not limited to Cisco, Polycom, Neat, Crestron, and Extron. Strong working knowledge of Microsoft Teams and Teams Rooms environments, including troubleshooting and administration. Hands-on experience with AV hardware, including video conferencing systems (e.g., Neat Bars, Poly), camera systems, displays, and audio equipment. Familiarity with AV control systems, preferably Crestron, including basic operation and troubleshooting. Understanding of professional audio systems, ideally with some exposure to Biamp or similar audio processing platforms. Experience supporting live production events, including managing audio, video, and camera systems. Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues. Desirable Skills Familiarity with remote management and monitoring tools for UCC systems. Basic understanding of video switching and routing concepts. Any relevant certifications in AV or UCC technologies (e.g., Crestron, Biamp, Microsoft). Experience with ServiceNow is advantageous. Possess experience with Communication Hub and/or SaaS environments. General knowledge of DNS, Active Directory, SCIM provisioning, authentication protocols, and SAML response with network troubleshooting related to UCC devices. Understanding of SSO (OKTA) and VPN split tunneling. Work Hours The position requires 40 hours of work per week, from Monday to Friday. Onsite support hours are from 08:00 to 18:00. Occasionally, a late shift may be necessary, and flexibility to work additional hours outside of the standard work schedule to support events or critical issues, including weekends, which are required to meet business needs. There may also be occasional travel requirements. Perform all other duties and responsibilities as required by the immediate manager/supervisor. Department/Team With 400 employees and 800 contractors worldwide, Moody's TSG is the largest department of Moody's Shared Services. It provides end-to-end technology solutions for Moody's Investors Service and Moody's Shared Services, as well as infrastructure for Moody's Analytics. The development and ongoing support of key ratings and enterprise systems ensure the company's premier standing among credit rating agencies and enable its evolution among regulatory and business demands. TSG continuously seeks talented individuals to drive the execution of its technology roadmap, which offers exciting career opportunities in program management, business analysis, enterprise architecture, software development, quality assurance, IT risk management, vendor management, technology operations, and service management. Working at Moody's Our views matter. So will yours. Further information about "working at Moody's" is available at our Careers Page at www.moodys.com EEO Policy Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law. Securities Trading Policy (STP) MIS and MSS Candidates are asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary. Show more Show less

Role Summary : Seeking a candidate for the position of Senior Performance Analytics who can create management dashboards, report on KPIs and metrics, and answer key business questions to help increase quality and reduce the costs of service delivery. Preparing reports based on performance analysis and presenting to management on demand. He or she should be able to provide the latest data to engage in fact-based discussions with the management.Provide Real-time visibility into data and predictive forecasts for enhanced decision-making.Setting up thresholds, such as all-time highs, lows, or predefined values that automatically generate alerts. Provide Text analytics, which goes beyond structured data to extract trends and patterns from freeform data fields. Workbench proficiency with interactive filtering that provides end-to-end transparency across processes and timelines. Essential Responsibilities • Conduct performance analysis to identify areas of improvement in systems, processes, and products. • Develop and implement performance metrics to track and evaluate performance indicators. • Analyze performance data to identify trends, patterns, and insights to inform decision-making. • Collaborate with cross-functional teams to identify and execute performance improvement initiatives. • Design and implement performance testing and monitoring processes to ensure systems and processes are performing optimally. • Provide recommendations to management on performance improvement strategies and initiatives. • Develop and maintain performance dashboards and reports to track progress and communicate results. • Stay up to date with industry trends and best practices in performance analysis and monitoring. • Understanding of performance testing methodologies • Expertise in analyzing system and Process performance • Ability to identify Performance gaps • Expertise in Power bi and Reporting tools Must Have Expected 2 to 4 years of experience as a Performance and Platform Analytics Role. 5 6 years of experience with ServiceNow. Work closely with stakeholders to help them decide what to measure. Define key performance measures drawing on quantitative and qualitative sources. Produce regular performance reports and dashboards to support stakeholder decision-making. Communicating analysis and insights. Performance measurements Ability to produce clear graphical representation of data visualizations. Broad Process understandings and ability to work as team player. Communicating and collaborating with stakeholders with West counterparts

About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner. Job Summary: We are seeking a skilled and proactive IT Support Engineer to join our team. The ideal candidate will be responsible for providing technical support across the organization, ensuring the smooth operation of IT systems including networking, hardware, software, and peripheral devices. This role involves managing support tickets, maintaining IT assets, and resolving issues related to Networking, Windows and MAC systems, printers, and hardware. Key Responsibilities: Provide first and second-level support for hardware, software, and network issues. Manage and resolve incidents and service requests using a ticketing system (e.g., ServiceNow or Jira). Install, configure, and troubleshoot Windows OS and applications. Perform hardware diagnostics and repairs on desktops, laptops, and peripherals. Set up and maintain network devices (routers, switches, access points) and troubleshoot connectivity issues. Support and maintain printers, scanners, and other office equipment. Maintain accurate records of IT assets and ensure timely updates in the asset management system. Assist with user onboarding/offboarding, including account setup and hardware provisioning. Collaborate with other IT team members to implement and improve IT processes and documentation. Ensure compliance with IT policies and security standards. Required Skills and Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. 5+ years of experience in IT support or a similar role. Strong knowledge of Windows operating systems and Microsoft Office Suite. Experience with ticketing tools and ITSM platforms. Good understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). Hands-on experience with hardware troubleshooting and repair. Familiarity with asset management tools and practices. Excellent problem-solving and communication skills. Ability to work independently and manage multiple tasks effectively Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.” Show more Show less