12832 Servicenow Jobs - Page 24

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Cyber Managed Service -Threat Detection & Response - Security Orchestration, Automation and Response (Splunk SOAR) - Senior KEY Capabilities: Excellent teamwork skills, passion and drive to succeed and combat Cyber threats Working with the customer to identify security automation strategies and provide creative integrations and playbooks. Work collaboratively with other team members to find creative and practical solutions to customers’ challenges and needs. Responsible for execution and maintenance of Splunk SOAR related analytical processes and tasks Management and administration of Splunk SOAR platform Developing custom scripts and playbooks to automate repetitive tasks and response actions. Experienced developer with at least 2 + yrs of experience using Python programming language, REST API and JSON. Must have basic SQL knowledge. Knowledge on Incident Response and Threat Intelligence tools. Creation of reusable and efficient Python-based Playbooks. Use Splunk SOAR platform to enable automation and orchestration on various tools and technologies by making use of existing or custom integration Partner with security operations teams, threat intelligence groups and incident responders. Should have worked in a security operations center and gained understanding of SIEM solutions like Splunk, Microsoft Sentinel and other log management platforms. Having experience in Splunk content development will be an added advantage Willing to learn new technologies and take up new challenges. Assist in developing high-quality technical content such as automation scripts/tools, reference architectures, and white papers. Good grasp in conceptualizing and/or implementing automation for business process workflows Knowledge in Network monitoring technology platforms such as Fidelis XPS or others Knowledge in endpoint protection tools, techniques and platforms such as Carbon Black, Tanium, Microsoft Defender ATP, Symantec, McAfee or others Should be able to assist, support and mitigate production issues. Should have the capability to work with partners and client stack holders to full fill their asks Ability to Coordinate with Vendor to incident closure on according to the severity Review, assess, benchmark and develop issue remediation action plans for all aspects of an engagement. Qualification & experience: Minimum of 3+ years’ experience in cyber security with a depth of network architecture knowledge that will translate over to deploying and integrating Splunk SOAR solution in global enterprise environments. Experience working in ServiceNow SOAR is also an added advantage Strong oral, written and listening skills are an essential component to effective consulting. Strong background in network administration. Ability to work at all layers of the OSI models, including being able to explain communication at any level is necessary. Should have strong hands-on experience with scripting technologies like Python, REST, JSON, SOAP, ODBC, XML etc. Must have honours degree in a technical field such as computer science, mathematics, engineering or similar field Minimum 2 years of working in SOAR (Splunk) Experience in Process Development, Process Improvement, Process Architecture, and Training Quick to apprehend and adapt new applications. Knowledgeable in Cybersecurity and Incident Response Management Certification in Splunk will be an added advantage Certifications in a core security related discipline will be an added advantage. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. ServiceNow Solution Architect- ITOM/SecOps/IRM Education Level High School Diploma/GED, Technical Diploma, Associate’s Degree/College Diploma, Non-Degree Program, Bachelor’s Degree, Master’s Degree, Doctorate Degree, Higher Degree, Other Bachelor’s or Masters Job Purpose The Solution Architect is responsible for the overall design, mapping of client business requirements and ensuring smooth project delivery. The role is required to work with clients to assess current state processes and tools, identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans. Technical Skills Requirements Should have in-depth knowledge and understanding of Service Now Partner ecosystem, licensing model and platform management models. 8 to 10 years of relevant experience Capable in designing and developing large solutions combining Service Now platform, automation and workflow capabilities for EY customers Lead offshore team in all the Service Now modules like ITOM, SecOps, IRM. The role will spread across blueprint, design, configuration, build and roll out phase. The role involves knowledge and experience of both functional and technical aspect for a successful implementation, working closely with various stakeholders like business, process leads and offshore team. Propose and deliver projects as per the agreed objectives to EY customers and/or to internal EY stakeholders Build strong internal relationships within the firm and with other services across the organization Develop people through effectively supervising, coaching, and mentoring staff. Provide expert level support and technical mentoring to implementation team Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints Support practice build efforts to include development of practice intellectual property (IP) Develop and present business case material for senior prospect and customer stakeholders. Create and deliver tailored presentations and product demonstration Scoping and delivering Proof of Concept / Proof of Value engagements with prospects Responding to Request for Information/Proposal documents Act as the ServiceNow subject matter for ITOM/SecOps/IRM Additional Skills Requirements Must have CSA certification Must have at least two Service Now Implementation Certifications Good to have ITIL Certification EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

COMPANY PROFILE Bain & Company is one of the top management consulting firms in the world that helps the world’s most ambitious change makers define the future. Across 65 cities in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. The firm established several functions in the Indian market early 2000s and its remit across functions has expanded over time. Since 2019, these functions have become part of Global Business Services (GBS). Global Business Services (GBS) is a network of five interconnected business-function hubs across India, Poland, Malaysia, Mexico and Portugal, serving Bain globally to run our business, support other functions, and help drive innovation internally. We are over 1000 business professionals – serving functions in operations, HR, finance, legal, tech, marketing, research, and data analytics – who support our offices globally. Our mantra of “shared innovation, seamless execution,” underpinned by a passion for results, teamwork, and creativity, helps Bain stay at the top of our game operationally. PROFILE SUMMARY This position plays a critical role in both the implementation of new modules as well as the maintenance/continuous improvement of existing modules. The Analyst works with platform users from internal customer teams to understand the business needs and recommend solutions. This position is then responsible for configuring the platform to meet these requirements. This may involve working closely with a Software Implementation (SI) vendor or other team members on larger projects and independently on smaller initiatives. RESPONSIBILITIES Extend Bain’s emerging ServiceNow platform by implementing critical new capabilities and developing/coding required extensions (40%) Recommend and implement solutions to meet business requirements, utilizing a core understanding of ServiceNow capabilities. This will be as part of a team on larger initiatives and independently on smaller initiatives. Work with internal teams to review, test, and implement configuration changes in implemented ServiceNow products. Provide configuration/implementation support to ServiceNow project teams. Advocate and implement solutions where ServiceNow can be utilized to automate manual processes. Research and test potential solutions to solve non-standard scenarios Assist in building new ServiceNow integrations Maintain and optimize ServiceNow implementation through thoughtful and timely system administrator duties (40%) Recommend and implement solutions to meet business requirements, utilizing a core understanding of ServiceNow capabilities. This will be as part of a team on larger initiatives and independently on smaller initiatives. Design and configure ServiceNow reports and dashboards required to support business needs Assist internal ServiceNow users to resolve support issues directly or as escalated from other team members. Proactively monitor the stability and usability of the platform across environments, taking action where necessary Lead the creation of Service Catalog items, including creating appropriate documentation and associated Knowledge Base articles. Perform platform upgrade planning and execution with the assistance of the ServiceNow team Maintain a current and comprehensive understanding of the ServiceNow platform (10%) Stay current on Bain's utilization of ServiceNow and changes to those products due to upgrades Review the documentation around best practices for using ServiceNow to ensure clear and concise direction. Assist with knowledge transfer within Bain’s ServiceNow team and lead knowledge transfer with internal customers. (10%) Create and maintain relevant knowledge base articles associated with ServiceNow. Translate complex system processes into user friendly language to aid in the creation of communications and training documentation QUALIFICATIONS & EXPERIENCE 3-5 years of experience as a ServiceNow Administrator 2-4 years of IT support experience preferred Associate's/Bachelor’s degree or an equivalent combination of education, training and experience Proven strong logic, analytical and technological skills Strong communication and customer service skills Demonstrated ability to learn and troubleshootindependently Ability to understand and modify JavaScript Experience with client-side and server-side scripting Ability to work independently and within teams Good to have ServiceNow Certified System Administration & ITIL certification WHAT MAKES US A GREAT PLACE TO WORK We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity, and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 15 years. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor, and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ, and parents .

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Career FamilyTechOps – Technology Consulting Role TypeGuidewire Support Engineer The opportunity As a Guidewire Claims Support Engineer, you will be responsible for developing, implementing & supporting solutions within the Guidewire Claims Management module. In addition, you will engage in maintenance and support activities to fix production issues. You will work closely with business analysts, project managers, and other developers to ensure that our claims processing systems are efficient, effective, and aligned with business objectives. Your Key Responsibilities Design, build, support & Defect fixing. Performce Root Cause Analysis and provide fixes Enhancements and code changes Manage the integration of Guidewire software with other external systems Design, modifies and implements Guidewire product suite Proactive monitoring Must be flexible to work in shifts (Rotational Shift – India Shift, US Shift) and On Call Support on a roster-ed rotational basis. Manages the middleware applications which has various interfaces including Guidewire system (preferable). Skills And Attributes For Success Deep understanding of Guidewire framework Claim Centre, implementation, architecture and components. Must have experience in GuideWire Claim Center 9.0 version+ (Cloud Certified- Associate or ACE) Well versed in development streams - Configuration/Integration/Both Strong knowledge in Guidewire platform (Gosu scripting / UI / Data Model) Implementation of Rules (including UI Validation) using GOSU scripting. Metadata Configuration of Rules (including UI Validation). Integration with External Systems and Guidewire Platform supported integration techniques. Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System Should have strong knowledge and experience on Tomcat and or Websphere/WebLogic Real time knowledge and experience on enterprise system integration, preferably from Insurance domain background. Experience in Insurance domain, preferably in Property & Casualty. Should have understanding and experience of software development best practices. Excellent business communication skills Excellent leadership skills Prior Client facing experience Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins. Understand service management and change management activities, along with SLAa and estimator tools. Have exposure to working in shifts and on-call support. Should have worked on incident management and problem management. To qualify for the role, you must have 5-8 years of work experience in Guidewire product Graduation or equivalent degree Experience in production support Ideally, you’ll also have Application Maintenance & Support experience Exposure to tools like ServiceNow, ALM etc What We Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 140 + professionals to excel in Managed Services Support Opportunities to work with EY Adv-PI ASMS practice globally with leading businesses across a range of industries What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Job Description (JD) for the role of Service Desk /Remote Support Engineer (Work from Office) Job Title: Remote Support Engineer (Work from Office) Experience: Minimum 1.5 Years Salary: ₹3.24 LPA (Approx. ₹21,600 In-hand) Location: G. Noida-142 Work Schedule: Rotational Shift Employment Type: Full Time (6 Days) Qualification: Graduate in any stream Job Summary: We are looking for a skilled and motivated Remote Support Engineer with at least 1.5 years of hands-on experience in IT support. The ideal candidate will be responsible for providing L1/L2 support for desktop issues, handling tickets, and troubleshooting Microsoft Outlook-related problems. The role requires a strong understanding of OST/PST management, incident prioritization (P1 to P4), and basic desktop support operations. Key Responsibilities: Provide remote desktop support to end-users within SLA-defined timeframes. Troubleshoot and resolve issues related to Microsoft Outlook, including OST/PST file management. Work on ticketing tools to log, track, and resolve incidents and service requests. Handle and prioritize incidents based on ITIL severity levels (P1, P2, P3, P4). Provide L1/L2 support for desktop systems, hardware, and peripheral troubleshooting. Escalate unresolved issues to higher-level support or specialist teams. Maintain clear communication with users regarding ticket status and resolution timelines. Document resolutions and maintain support documentation as required. Required Skills: Strong experience with Outlook troubleshooting, including OST/PST file issues. Hands-on experience with ticketing tools (ServiceNow, Freshservice, Jira, etc.). Familiarity with incident handling and prioritization (P1–P4 levels). Desktop support experience including Windows OS, hardware, printers, and network basics. Strong communication and interpersonal skills. Ability to work under pressure and manage multiple tasks. Desired Candidate Profile: Minimum 1.5 years of experience in IT Support. Graduate in any discipline (technical background preferred but not mandatory). Willing to work from the office. Proactive and customer-focused attitude. Contact: Suman Sharma E-Mail- hrdhelpdesk1@raspl.com

Notice period - Immediate Joiner to 30 Days Location - Bangalore Experience - 3 to 6 Years Job Summary: We are seeking a skilled and motivated CAD/CAE Support Engineer with 3 to 6 years of experience to join our engineering support team. The ideal candidate will provide expert technical support for CAD (Computer-Aided Design) and CAE (Computer-Aided Engineering) software tools, assist engineering teams in solving design and simulation challenges, and contribute to improving engineering processes and productivity. Key Responsibilities: Provide Level 1 & 2 support for CAD/CAE applications like NX, Delmia, ANSYS, Hypermesh, Vis-Mockup, JT, and LS-PrePost. Troubleshoot installation, licensing, file corruptions, performance issues, and integration errors. Support CAD data handling including conversion, JT creation, and visualization workflows. Assist engineers in solving model issues, file compatibility, and version-related conflicts. Guide users on best practices, modeling techniques, and simulation data management. Collaborate with infrastructure and PLM teams (e.g., Teamcenter) for CAD-PLM integration support. Prepare support documentation, SOPs, FAQs, and training materials. Perform regression testing and validation for software updates and patches. Required Skills & Qualifications: Bachelor’s degree in Mechanical Engineering, or related field. CAD Tools: Siemens NX, Vis-Mockup. Simulation Tools: LS-PrePost, Delmia (Process simulation, Robotics). Visualization & Conversion: JT formats, OpenJT. Other Skills: Strong understanding of CAD data structure, product assemblies, and lightweight visualization. Knowledge of PDM/PLM environments is a plus. Good communication, analytical, and troubleshooting skills. Exposure to automotive or manufacturing domains is highly desirable. Familiarity with ticketing systems (ServiceNow, Jira, etc.) for support management. Certification in CAD/CAE tools is an added advantage.

Company Description QBID Infotech is a global IT enterprise dedicated to delivering innovative solutions in software development, consulting, and business process optimization. Our customized services cater to a diverse range of clients, from agile startups to Fortune 500 companies. We specialize in various cutting-edge technologies including Salesforce, ServiceNow, AWS Services, Azure Services, and SAP Hybris. At QBID Infotech, we prioritize understanding the unique needs of each client to foster collaborative partnerships and drive excellence in technology-driven transformations. Qualifications Proficiency in Oracle VBCS, Oracle Integration Cloud (OIC), and JavaScript Experience in leading technical teams and managing project timelines Strong understanding of front-end and back-end web development Skills in requirements gathering, solution design, and system integration Excellent problem-solving and analytical abilities Effective communication and team collaboration skills Ability to adapt to and work in a hybrid work environment Bachelor's degree in Computer Science, Information Technology, or related field Experience in cloud services, particularly AWS or Azure, is a plus

Do you want to be help enrich the lives of learners worldwide? RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future. RM have been pioneers of education technology since 1973. We provide technology and resources to the education sector supporting over 10 million students around the world. We work with 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes worldwide. RM is a leading supplier of technology and resources to the education sector, supporting schools, teachers, and pupils across the globe. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification, we partner with schools, examination boards, central governments and other professional institutions, to enrich the lives of learners. RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Education Resources). Visit us here to find out more: www.rmindia.co.in Responsibilities Key Responsibilities: Maintenance of Connectivity Infrastructure components. Responsible for managing day-to-day support activities. System administration of Linux, Windows systems, and variants. Patching Windows and Linux systems. Work with ServiceNow and Staffware ticketing systems. Administration of Microsoft Hyper V. Network device administration, i.e., Fortinet, Juniper, Huawei, etc. Plan, schedule, and implement Infrastructure maintenance activities, which include software upgrades, hardware replacement, and infrastructure changes. Root cause analysis & Incident report to Management teams and Stakeholders after a Major incident. Work with Service Providers, Hardware vendors to determine causes of device failure/issues Create and support automation using perl, python, bash, Ansible etc. Monitoring tools like ICINGA, Prometheus, Grafana, and Zabbix. Communicate effectively with internal and external audiences with varying levels of technical expertise Work on improvement/maintenance projects. Experience Minimum Qualification and Experience: At least 5 - 6 years of experience in a Linux environment. RHCSA/RHCE certification and expertise in Linux systems are needed. Mandatory Skills: Experience of Linux systems/server administration with hands-on exp in RedHat/CentOS, LVM, BASH, Icinga, Apache, Postfix, Linux Load Balancers Knowledge of infrastructure automation solutions (Ansible, Puppet, etc.) Troubleshoot performance, availability, and functionality issues & determine root cause Scripting & automation experience in Python, Perl, and Shell In-depth knowledge of patching Linux, Windows systems & packages Familiar with Virtualization Platforms. Experience with Database Administration Desired Skills: Knowledge of Red Hat Satellite server will be advantageous. Familiar with Grafana Prometheus. Knowledge and experience in maintaining and supporting a network environment. CCNA, RHCE/RHCSA certification will be an advantage Competency Requirement: Excellent communication and interpersonal skills. Exposure to quality systems (ISO / CMMI). Understanding of ITIL process or similar methodologies Should be a quick learner with an eye for detail. Drive for results within deadlines. Demonstrate a high degree of self-motivation and tenacity to get the job done. What's in it for you? At RM My Work Blend @RM provides office-based colleagues with multi location and hybrid working options to suit them. As well as your office base, you can spend a proportion of your time working at alternative locations, and with flexibility of hours, as appropriate to the role. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working. As well as a competitive salary our core benefits package includes Group Health Insurance, Group Personal Accident, Group Term Life Insurance, Annual Salary Review & Bonus payouts, Children’s Education Assistance Subsidy, Summer Vacation Scheme, Staff Children Engagement Programme, Knowledge Acquisition Subsidy, Transportation Subsidy, Birthday & Marriage gifts and Subsidized Technopark Club Membership. RM India also has a comprehensive Rewards & recognition program to recognize and reward employees. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at talent@in.rm.com

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 12 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication among team members. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Expected to provide solutions to problems that apply across multiple teams - Lead the application design and development process - Ensure timely delivery of projects - Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management - Strong understanding of ITIL framework - Experience in leading application development projects - Knowledge of Agile methodologies - Good To Have Skills: ITIL certification Additional Information: - The candidate should have a minimum of 12 years of experience in ServiceNow IT Service Management - This position is based at our Mumbai office - A 15 years full-time education is required

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 12 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As a Technology Architect, you will design and deliver technology architecture for various platforms, products, or engagements. Your typical day will involve collaborating with cross-functional teams to define solutions that meet performance, capability, and scalability needs, ensuring that the architecture aligns with business objectives and industry standards. You will engage in discussions to refine architectural designs, assess emerging technologies, and provide guidance to team members, fostering an environment of innovation and excellence in technology delivery. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Facilitate knowledge sharing and mentoring within the team to enhance overall capabilities. - Evaluate and recommend new technologies and tools that can improve efficiency and effectiveness. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management. - Strong understanding of IT service management processes and best practices. - Experience in designing and implementing scalable technology solutions. - Ability to analyze complex technical problems and develop effective solutions. - Familiarity with cloud computing concepts and architectures. Additional Information: - The candidate should have minimum 12 years of experience in ServiceNow IT Service Management. - This position is based at our Chennai office. - A 15 years full time education is required.

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As a Software Development Lead, you will be responsible for developing and configuring software systems, applying knowledge of technologies, methodologies, and tools to support clients or projects. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the team in implementing best practices - Mentor junior team members for their professional growth Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management - Strong understanding of ITIL framework - Experience in developing and configuring software systems - Knowledge of Agile methodologies - Hands-on experience in project management - Good To Have Skills: Experience with IT Service Management tools Additional Information: - The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management - This position is based at our Bengaluru office - A 15 years full time education is required

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process, collaborating with teams, and ensuring successful project delivery. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the application design and development process - Ensure timely project delivery - Provide technical guidance and support to the team Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management - Strong understanding of IT service management principles - Experience in configuring and customizing ServiceNow applications - Knowledge of ITIL framework and best practices - Experience in leading application development projects Additional Information: - The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management - This position is based at our Bengaluru office - A 15 years full-time education is required

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 12 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication among team members. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Expected to provide solutions to problems that apply across multiple teams - Lead the application design and development process - Ensure timely delivery of projects - Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management - Strong understanding of ITIL framework - Experience in leading application development projects - Knowledge of Agile methodologies - Good To Have Skills: ITIL certification Additional Information: - The candidate should have a minimum of 12 years of experience in ServiceNow IT Service Management - This position is based at our Mumbai office - A 15 years full-time education is required

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 12 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication among team members. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Expected to provide solutions to problems that apply across multiple teams - Lead the application design and development process - Ensure timely delivery of projects - Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management - Strong understanding of ITIL framework - Experience in leading application development projects - Knowledge of Agile methodologies - Good To Have Skills: ITIL certification Additional Information: - The candidate should have a minimum of 12 years of experience in ServiceNow IT Service Management - This position is based at our Mumbai office - A 15 years full-time education is required

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the application development process effectively - Ensure timely project delivery - Mentor and guide team members for their professional growth Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management - Strong understanding of IT operations management processes - Experience in configuring and customizing ServiceNow applications - Knowledge of IT service management best practices - Hands-on experience in leading application development projects Additional Information: - The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management - This position is based at our Bengaluru office - A 15 years full-time education is required

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process, collaborating with teams, and ensuring successful project delivery. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the application design and development process - Ensure timely project delivery - Provide technical guidance and support to the team Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management - Strong understanding of IT service management processes - Experience in application design and configuration - Knowledge of ITIL framework - Experience in leading application development projects Additional Information: - The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management - This position is based at our Bengaluru office - A 15 years full-time education is required

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process, collaborating with teams, and making key decisions to ensure project success. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the application design and development process - Ensure timely delivery of applications - Provide technical guidance and support to the team Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management - Strong understanding of IT service management processes - Experience in leading application development projects - Knowledge of ITIL framework - Hands-on experience in configuring ServiceNow applications Additional Information: - The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management - This position is based at our Bengaluru office - A 15 years full-time education is required

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to gather and understand business requirements. - Design and develop applications that align with business processes and application requirements. - Provide technical expertise and guidance to ensure successful application design. - Conduct regular reviews and assessments to ensure application design meets quality standards. - Stay updated on industry trends and best practices to enhance application design capabilities. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management. - Strong understanding of IT operations management principles. - Experience in designing and implementing IT service management solutions. - Knowledge of ITIL framework and best practices. - Hands-on experience in configuring and customizing ServiceNow applications. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. - This position is based at our Gurugram office. - A 15 years full time education is required.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to gather and understand business requirements. - Design and develop applications that align with business processes and application requirements. - Provide technical expertise and guidance to ensure successful application design. - Conduct regular reviews and assessments to ensure application design meets quality standards. - Stay updated on industry trends and best practices to enhance application design capabilities. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management. - Strong understanding of IT operations management principles. - Experience in designing and implementing IT service management solutions. - Knowledge of ITIL framework and best practices. - Hands-on experience in configuring and customizing ServiceNow applications. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. - This position is based at our Gurugram office. - A 15 years full time education is required.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful implementation. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the application development process - Ensure successful implementation of applications - Mentor and guide team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management - Strong understanding of IT service management processes - Experience in designing and configuring applications on the ServiceNow platform - Knowledge of ITIL framework - Experience in leading application development projects Additional Information: - The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management - This position is based at our Kolkata office - A 15 years full-time education is required

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : Servicenow Tools Administration Minimum 3 Year(s) Of Experience Is Required Educational Qualification : Engineering with ServiceNow Certification Summary: As a ServiceNow HR Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow HR Service Management module and collaborating with cross-functional teams to ensure successful implementation and migration to the cloud platform. Roles & Responsibilities: - Assist in defining requirements and designing applications to meet business process and application requirements using ServiceNow HR Service Management module. - Collaborate with cross-functional teams to ensure successful implementation and migration to the cloud platform. - Develop and maintain technical documentation related to the ServiceNow HR Service Management module. - Provide technical support and troubleshooting for ServiceNow HR Service Management module issues. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow HR Service Management module. - Good To Have Skills: Experience in Servicenow Tools Administration. - Experience in cloud migration and implementation. - Strong understanding of ITIL processes and Service Management best practices. - Experience in developing and maintaining technical documentation. - Excellent problem-solving and troubleshooting skills. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow HR Service Management module. - This position is based at our Kolkata office.

We are looking for a highly skilled and motivated Help Desk Support Engineer to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The Help Desk Support Engineer will play a critical role in resolving technical issues, ensuring smooth IT operations, and providing excellent customer service. Key Responsibilities : Provide first-line technical support via phone, email, and chat for end users on a variety of IT-related issues, including hardware, software, network, and application problems. Troubleshoot and resolve issues related to operating systems, hardware configurations, software applications, and network connectivity. Document issues and resolutions in the IT ticketing system to ensure proper tracking and resolution of incidents. Escalate complex issues to the appropriate IT department or senior support staff. Install, configure, and maintain computer hardware, software, and peripherals. Perform system backups, software updates, and security patches. Assist in the setup and deployment of new hardware and software systems for users. Maintain knowledge base and user manuals to assist with self-service and improve support efficiency. Monitor and maintain the performance of internal systems to ensure uptime and availability. Provide training to end-users on how to use software and systems effectively. Ensure adherence to company policies and procedures regarding data security, software licensing, and user access. Qualifications : Education & Experience : Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience). Proven experience (1-3 years) in a Help Desk, Technical Support, or IT Support role. Knowledge of operating systems (Windows, macOS, Linux) and basic network configurations. Experience with Active Directory, Office 365, and remote support tools. Familiarity with ITSM tools and ticketing systems (e.g., ServiceNow, Jira, Zendesk). Skills & Abilities : Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work under pressure and handle multiple issues simultaneously. Strong attention to detail and ability to document issues and solutions accurately. Basic understanding of networking concepts such as DNS, DHCP, and VPN. Desirable Skills : IT certifications (e.g., CompTIA A+, ITIL, Microsoft Certified Professional) are a plus. Experience with hardware repairs or system imaging and cloning tools. Familiarity with remote desktop tools and system management platforms. Work Environment : This role may require occasional after-hours or weekend support, depending on business needs. Comfortable working in a fast-paced environment with a focus on customer satisfaction. Job Type: Full-time Pay: ₹24,842.75 - ₹26,129.11 per month Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Help desk: 2 years (Required) Language: English (Required) Location: Noida, Uttar Pradesh (Required) Work Location: In person

Project Role : Infrastructure Engineer Project Role Description : Assist in defining requirements, designing and building data center technology components and testing efforts. Must have skills : ServiceNow Good to have skills : ServiceNow IT Service Management Minimum 2 Year(s) Of Experience Is Required Educational Qualification : NA Summary: As an Infrastructure Engineer, you will assist in defining requirements, designing and building data center technology components and testing efforts. A typical day may involve collaborating with cross-functional teams to gather and analyze requirements, developing innovative solutions, and ensuring the successful implementation of technology components to meet organizational needs. You will also engage in testing activities to validate the functionality and performance of the systems being developed, contributing to the overall efficiency and effectiveness of the data center operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Engage in continuous learning to stay updated with industry trends and best practices. - Assist in troubleshooting and resolving technical issues as they arise. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow. - Good To Have Skills: Experience with ServiceNow IT Service Management. - Strong understanding of data center technologies and infrastructure. - Familiarity with network design and implementation. - Experience in system testing and validation processes. Additional Information: - The candidate should have minimum 2 years of experience in ServiceNow. - This position is based at our Chennai office. - A NA is required.

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. POSITION SUMMARY Owens & Minor is looking for a highly experienced and self-driven Senior ServiceNow Developer to lead the technical design, development, and delivery of scalable solutions across the ServiceNow platform. This role will serve as the technical anchor for the platform, managing end-to-end implementations, integrations, and continuous improvements across multiple business domains. This role demands a proactive leader who thrives in complex enterprise environments and has a proven track record in building scalable ServiceNow solutions. Become part of a dynamic team engaged across a wide spectrum of ServiceNow modules, including ITSM, ITOM, SPM, ITAM (SAM & HAM), CSM, Integration Hub , and custom applications . You'll gain hands-on experience in a robust and evolving ServiceNow ecosystem, opening the door to substantial growth opportunities. We are deeply invested in your professional development, providing access to certifications, training programs , and learning credits to support and advance your expertise in the ServiceNow platform. ESSENTIAL JOB FUNCTIONS: Lead design and development of solutions across the platform. Work closely with business stakeholders to understand requirements, prioritize features, and deliver scalable solutions. Ensure platform compliance, data integrity, and security across implementations. Drive integration strategies with enterprise systems using REST/SOAP APIs, Integration Hub, MID Server, and third-party connectors. Research and create POCs, technical design documents, deployment plans and Test cases. Translate complex business needs into practical, scalable ServiceNow solutions through Agile delivery: Analysis, Design, Coding, Testing, Training, and Operational Support. Guide and mentor junior developers through regular code reviews and hands-on collaboration. Perform scheduled cloning operations and ServiceNow upgrades. Document new and existing solutions and configurations across the platform for improved troubleshooting and support. Drive platform-wide initiatives for cost optimization, automation, and digital transformation across domains like CSM, HR, PMO, Facilities, Sourcing, and IT Operations etc. Perform scheduled cloning operations and ServiceNow upgrades. Document new and existing solutions and configurations across the platform for improved troubleshooting and support. EDUCATION & EXPERIENCE: Minimum 6 years of hands-on experience in designing and executing development strategies on the ServiceNow platform. Solid working knowledge in at least +4 key areas , such as ITSM, ITOM, ITAM (HAM & SAM), Service Portal, Employee Center, Integration Hub, HR Service Delivery, SPM , and CSM . Proficient in core platform scripting and configuration, including Business Rules, Script Includes, Client Scripts, UI/Data Policies, UI Pages, UI Macros, ACLs, Fix Scripts, Database Views, Scheduled Jobs , and Custom Widgets . Strong experience with Flow Designer and Decision Builder , along with a good working knowledge of Process Automation Designer for building scalable, low/pro code workflows aligned with business processes. In-depth experience using Integration Hub to streamline and enable bi-directional data exchange with external systems, improving interoperability and process efficiency. Highly skilled in scripting languages and frameworks commonly used in ServiceNow, including JavaScript, GlideScript, AngularJS, HTML, and CSS . Experience with Jelly and PowerShell is a plus. Proven experience implementing secure integrations with third-party tools using MID Server, SSL, Basic Auth, Mutual Authentication, OAuth 2.0 Capable of setting up and configuring MID Servers independently as required. Experience in configuring new identity providers and enabling Multi-Provider Single Sign-On (SSO) to ensure secure and seamless user authentication across the platform. Should have a solid understanding of the Common Service Data Model (CSDM) framework, with deep expertise in CMDB population and normalization using tools like Discovery, Service Graph Connectors , and third-party integrations such as Flexera to ensure data accuracy, consistency, and alignment with best practices. Knowledge of CMDB Data Certification and Attestation processes is a plus, particularly in supporting data accuracy, compliance, and governance. Demonstrated ability to design and develop Scoped Applications , ensuring scalability, maintainability, and governance. Should have a good understanding of OOB Workspaces such as SOW, Asset Workspace, CMDB Workspace , and Software Asset Workspace , and be capable of implementing enhancements or identifying minor adjustments based on evolving business needs. Strong troubleshooting and optimization skills , leveraging Script Debugger, Script Tracer, logs, Transaction call chains/register , and techniques for slow query performance tuning . Good to have : Implementation experience with Strategic Portfolio Management (SPM) and Customer Service Management (CSM) modules. Good to have : Experience in building Conversational AI use cases using Virtual Agent or third-party platforms like Moveworks to improve end-user engagement and automate service interactions. Excellent work ethic and the ability to be a productive and reliable team member. Excellent communication, analytical, and problem-solving skills. CERTIFICATIONS & KNOWLEDGE: ServiceNow Administration certification (Must Have) ServiceNow CIS one or more (Good to Have) ITIL If you feel this opportunity could be the next step in your career, we encourage you to apply. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to gather and understand business requirements. - Design and develop applications that align with business processes and application requirements. - Provide technical expertise and guidance to ensure successful application design. - Conduct regular reviews and assessments to ensure application design meets quality standards. - Stay updated on industry trends and best practices to enhance application design capabilities. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management. - Strong understanding of IT operations management principles. - Experience in designing and implementing IT service management solutions. - Knowledge of ITIL framework and best practices. - Hands-on experience in configuring and customizing ServiceNow applications. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. - This position is based at our Gurugram office. - A 15 years full time education is required.