Estuate - Software Engineer - Digital Asset Management

• We are seeking a Software Engineer to support and enhance Malibu's Tenovos Digital Asset Management (DAM) platform.
• This role blends L2 application support with development responsibilities for small enhancements, bug fixes, and integrations.
• With 3-4 years of experience, the engineer will focus on day-to-day incident management, automation, and assisting the Technical Lead in delivering long-term stability and improvements to the DAM platform.
• Provide day-to-day Level 2 support for Tenovos DAM, resolving incidents and service requests.
• Monitor ticketing systems and escalate complex issues to the Technical Lead.
• Perform daily system health checks and troubleshoot abnormalities.
• Troubleshoot user and workflow issues, including permissions, metadata, and asset workflows.
• Develop and test minor bug fixes, enhancements, and scripts for automation.
• Assist in debugging APIs and integrations with external systems.
• Document solutions, SOPs, and troubleshooting guides for internal knowledge base.
• Collaborate with the Technical Lead and cross-functional teams on system improvements.
  

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 3-4 years of experience in application support and software development.
• Hands-on exposure to Digital Asset Management platforms (Tenovos preferred; AEM acceptable if willing to transition).
• Development experience with Java/.NET and scripting languages (Python, PowerShell, or Shell).
• Basic-to-intermediate SQL knowledge for troubleshooting.
• Familiarity with REST APIs and API testing tools (Postman, Swagger).
• Experience with ITSM tools (ServiceNow, Jira, Zendesk).
• Strong problem-solving skills and willingness to learn advanced troubleshooting.
  

Preferred Qualifications

• Exposure to Tenovos DAM or other enterprise DAM platforms.
• Experience with workflow automation (Workfront Fusion, similar tools).
• Familiarity with DevOps pipelines and version control (Git, Jenkins).
• Strong documentation skills and experience working in global support teams.
• Our commitment to Equal Opportunity Employment (EOE).