About the Role We are seeking a proactive and detail-oriented Associate GRC (Governance, Risk & Compliance) Consultant to join our growing team in Mumbai . As an Associate Consultant, you will assist in delivering GRC-related services to clients across various industries, supporting risk management, regulatory compliance, and governance frameworks. Key Responsibilities Assist in conducting risk assessments, compliance reviews, and internal control evaluations. Support the implementation and maintenance of GRC tools and platforms. Assist in documenting policies, procedures, and control frameworks (e.g., ISO 27001, SOC 2, GDPR, HIPAA, etc.). Participate in client meetings, gather requirements, and help design and implement effective risk mitigation strategies. Conduct gap assessments and help prepare audit and regulatory readiness documentation. Monitor changes in regulatory and risk landscapes and assist in updating risk registers and compliance matrices accordingly. Collaborate with cross-functional teams, including IT, operations, and legal, to support GRC initiatives. Prepare reports, dashboards, and presentations for internal and client use. Required Qualifications & Skills Bachelor's degree in Information Security, Computer Science, Management, or a related field. 1–3 years of relevant experience in GRC, risk management, audit, compliance, or cybersecurity domains. Familiarity with frameworks such as ISO 27001, NIST, COBIT, SOX, PCI DSS, etc. Understanding of GRC tools (e.g., RSA Archer, MetricStream, ServiceNow GRC, etc.) is a plus. Strong analytical, problem-solving, and communication skills. Ability to handle multiple tasks and adapt in a fast-paced client-facing environment. Relevant certifications (optional but desirable): ISO 27001 LA/LI, CISA, CRISC, or similar. Urgent joining preferred. Show more Show less

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. NEED IMMEDIATE JOINERS Job Locations : PUNE(HINJEWADI PHASE - 2), BANGALORE (ELECTRONIC CITY), HYDERABAD (GACHIBOWLI) --------------------------------------------------------------------- Profile - Customer Support / Technical Support Advocate Education - Any Graduates Experience - 0 - 3Years Work from office. 5Days working/Rotational shifts/Cabs Available. Graduates with 1 year of international experience SALARY STRUCTURE : For Freshers Upto 2.65Lpa Rs 4 LPA -- FOR 1+ Years of Exp Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH YOUR RESUME . DIVYA-9821182650 AREESHA-9628373763 VANSHIKA-9628373762 KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Company:Indian / Global Digital Organization Key Skills: ServiceNow Administration, ServiceNow, Automation, Servicenow portal, Power Designer, Integration, itsm, Rest, Rest API. Roles and Responsibilities: Analyze automation and integration opportunities; design scalable solutions using Integration Hub, RPA, Flow Designer, and Virtual Agent (NLP/NLU). Develop and test integrations using REST, SOAP, JDBC, FTP, and other protocols. Leverage out-of-the-box and custom spokes to connect systems like Azure, SAP, Jira, Salesforce, etc. Build and optimize flows, orchestrations, and RPA bots. Ensure secure integration with support for OAuth 2.0, JWT, and API key-based authentication. Collaborate with BAs and developers to translate business needs into integration requirements. Prepare and maintain technical documentation (HLD, LLD, TDD). Provide training and support for internal development teams. Maintain coding standards and automation best practices. Experience Requirement: 10-15 years of ServiceNow platform integration experience. Expertise in Integration Hub, Flow Designer, Automation Engine, and scripting (JavaScript, Python, PowerShell). Proven experience with ServiceNow modules such as ITSM, ITOM, CSM, Orchestrator, and Document Intelligence. Hands-on experience developing REST/SOAP APIs and working with JSON/XML and web services. Extensive integration experience with systems like Azure AD, Entra ID, Okta, Salesforce, SAP, and Workday. Strong understanding of API security standards including OAuth 2.0 and JWT. Experience in creating automation solutions that are secure, scalable, and aligned with enterprise standards. Education: Any Graduation. Show more Show less

Role and Responsibilities Provide third-level support for AWS Workspaces, including advanced troubleshooting and problem resolution. Configure and manage AWS Workspaces, including Provisioning, Scaling, and optimizing performance. Lead the deployment, configuration, and management of AWS Workspace environments. Design and implement solutions to improve performance, scalability, and reliability of AWS Workspaces. Serve as a technical expert and mentor for L1 and L2 support teams. Develop and maintain documentation for AWS Workspace configurations, processes, and procedures. Participate in root cause analysis and post-incident reviews to identify and address recurring issues. Evaluate and recommend new technologies and tools to enhance AWS Workspace deployments. Monitoring AWS Workspace performance metrics in CloudWatch. Well versed with ITSM tools like ServiceNow. ITIL Aware (Incident/Change/Problem management) Relevant Technology AWS Workspaces Amazon EC2 AWS CloudWatch AWS CloudFormation Amazon VPC IAM (Identity and Access Management) Windows and Linux operating systems Networking fundamentals (DNS, TCP/IP, VPN) Automation and scripting (e.g., Python, PowerShell, Bash) Monitoring and logging tools (e.g., CloudWatch, Splunk) Required Certifications AWS Certified Solutions Architect – Professional AWS Certified DevOps Engineer – Professional Certified Information Systems Security Professional (CISSP) Microsoft Certified: Azure Solutions Architect Expert (optional) Show more Show less

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in the development and enhancement of software solutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Collaborate with cross-functional teams to define, design, and ship new features. - Develop high-quality software design and architecture. - Identify, prioritize, and execute tasks in the software development life cycle. - Conduct software analysis, programming, testing, and debugging. - Create technical documentation for reference and reporting. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management. - Strong understanding of IT operations management processes. - Experience in designing and implementing ITOM solutions. - Knowledge of ServiceNow platform capabilities and best practices. - Hands-on experience in configuring ServiceNow ITOM modules. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. - This position is based at our Bengaluru office. - A 15 years full-time education is required. Show more Show less

Reports To: VP Head of HR Technology and Processes Department: HR Transformation / Digital HR We are looking for a dynamic Global PMO Lead to drive the successful delivery of enterprise-wide digital HR transformation initiatives , with a core focus on SAP SuccessFactors . This role will lead the PMO function supporting the global rollout and optimization of digital HR platforms, driving governance, visibility, and consistency across a complex program landscape. The ideal candidate brings deep program management expertise, understands global HR technology ecosystems, and has a proven record of delivering business value through digital transformation. Key Responsibilities: Global Program Governance & PMO Leadership: Lead the PMO for the Digital HR Transformation Program, establishing frameworks for governance, project delivery, risk management, and reporting. Define and manage program plans, integrated roadmaps, interdependencies, and key milestones for SAP SuccessFactors implementation and related digital HR solutions. Ensure consistent program methodologies, stage gates, and quality standards across regions and workstreams. Portfolio & Project Oversight: Monitor execution of a global HR technology portfolio including Employee Central, Onboarding, Compensation, Performance, Succession, and Recruiting modules. Drive integration with enabling platforms such as ServiceNow, e-signature tools, and analytics/reporting tools. Oversee vendor and system integrator performance, budgets, timelines, and deliverables. Strategic Stakeholder Engagement: Act as the key liaison between global HR, IT, business units, and regional transformation leads. Prepare and present high-impact executive reports and dashboards for senior leadership and steering committees. Facilitate effective decision-making across a federated HR environment. Change Management & Adoption: Partner with Change & Communications leads to ensure adoption, process alignment, and stakeholder readiness. Support execution of global rollout strategies and local deployment waves. Team Leadership & Capability Uplift: Build and lead a high-performing global team of PMO analysts and project and managers. Promote knowledge sharing, continuous improvement, and capability building within the HR function. Qualifications: Bachelor’s degree in Business, Human Resources, or related field; MBA or equivalent preferred. PMP, PRINCE2, Agile, or equivalent program management certification. 10+ years of experience in global program/project management roles, with 5+ years specifically in HR Technology or Digital HR . Proven experience managing large-scale SAP SuccessFactors implementations (Employee Central essential; other modules a plus). Strong knowledge of HR operating models, process transformation, and digital enablement. Demonstrated ability to lead across regions, functions, and vendor ecosystems in a matrixed environment. Preferred Skills: Hands-on familiarity with tools such as SuccessFactors Provisioning, ServiceNow, LXP, LMS, Document management etc. Experience managing shared services set-up, global design/localization, and post go-live optimization. Expertise in business case tracking, benefit realization, and continuous improvement in a digital HR environment. It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 40,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage , Collaboration , Customer at the Heart , Inclusion , and Passion in everything we do. Growth and Development You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you. A journey to bring out the best in you We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary. On our career site, you will find some of the key steps you can expect to guide you along the way. Inclusion We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity. Interview Process Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone. Accommodations We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process. Show more Show less

At Dark Matter Technologies, we're at the forefront of a tech-driven revolution in loan origination. Our commitment to cutting-edge AI and origination technology solutions are reshaping the industry landscape, illuminating a path towards seamless, efficient, and automated experiences. Driven by Empower, our cutting-edge all-in-one LOS, and our suite of innovative Origination Technologies, we provide end-to-end solutions that fully serve the mortgage origination process. Dark Matter Technologies is owned by Constellation Software Inc. (TSX:CSU). Join us in this transformative journey, where we explore uncharted territories, harness emerging technologies, and collaborate with industry leaders. Together, let's redefine the possibilities of origination technology. #DarkMatterTechnologies #OriginationRevolution JOB DUTIES & RESPONSIBILITIES Maintain and support the IAM end-to-end infrastructure, including SC2 Servers and PowerShell, ensuring its reliability, security, and scalability. Architect and manage user provisioning, access certifications, access requests, workflows, delegated administration, tasks, forms, rules, and roles. Oversee the administration of onboarding, transfers, offboarding, and emergency termination processes. Execute day-to-day application maintenance, monitoring, processing, and user support for multiple Saviynt-related activities. Implement and manage Role-Based Access Control (RBAC) in Saviynt, M365, and On-Prem AD. Configure and manage connectors between Saviynt, Microsoft, and third-party applications. Administer Saviynt functionalities, including loading datasets, creating roles, policies, scheduling tasks, certifications, and generating reports. Identify and implement efforts to improve and simplify the end-user experience by reducing ticket volume, touchpoints, and enhancing accountability, while driving the usage of self-service tools. Investigate root causes for identified problems and recommend architectural solutions. Utilize CRUD operations for API endpoints. Collaborate with various application teams to establish connectivity with systems such as Concur, AD, Entra Active Directory, Workday, Salesforce, and ServiceNow. Assist in managing project scope, schedule, status, and documentation. Work with business data owners to develop and implement access policies governing access to confidential and other business data. Requirements: Minimum 3+ years relevant experience on Saviynt or similar IAM Platform Experience as a System Administrator, with an understanding of system and network administration principles Development of custom rules to set up continuous certification for access review of all users and role composition certification. Understanding of JSON syntax and ability to write complex JSON logic Contribute to eminence activities, such as automating manual tasks performed by IAM Administration team. Strong troubleshooting capability & experience related to IAM technology Experience in gathering deployment requirements, completing attribute mappings between source systems and, executing integration testing Experience in Test, implement, and document workflows, custom connectors, and other custom software to meet client requirements. Experience in preparing product documentation, test cases, test plans, and support process. Proficiency in English: Candidate must possess strong English reading, speaking, and writing skills. This includes the ability to comprehend complex texts, articulate ideas clearly and effectively in both verbal and written communication and produce well-structured and grammatically correct documents. Excellent command of English is essential for effective collaboration, documentation, and communication within the team and with external stakeholders. Availability for North America Time Zones: Candidate must be available to work during North America time zones. This includes the ability to attend meetings, collaborate with team members, and respond to communications in a timely manner during standard business hours in these time zones. Flexibility in working hours to accommodate different time zones within North America is essential to ensure seamless coordination and productivity. Do you have questions? We are looking forward to receiving your complete application documents (Resume, Salary details and references) stating the earliest date you could start Get empowered by Dark Matter Technologies! Are you the person we're looking for? If yes, we look forward to receiving your application for this vacancy. Write to Sandeep Akuthota Show more Show less

Job Description- ITSM/ Service Catalogue/CMDB Developer Total Exp- 7+ years Relevant Exp- 6+ years Location-Chennai/Hyderabad (Hybrid) The ServiceNow Developer will be part of the Engineering team responsible for development and support of the ServiceNow products - ITSM, ITAM and ITOM, including Service Catalog, Service Portal, Operational ITIL Processes, CMDB, Discovery, Event Mgmt., and System Integrations. Responsibilities in ServiceNow Technology includes ·Assist in development and implementation of applications using ServiceNow platform capabilities ·Develop and implement integrations and workflows, using Flow Designer, legacy Workflow, Integration HUB, and REST ·Work closely with other senior engineers and product managers/Business System Analysts to understand detailed requirements and own your code to design, develop, test automation and delivery of high-quality products ·Develop reusable code, review and improve test cases, and collaborate with internal teams to ensure test results meet expectations ·Support execution of releases, product upgrades, modern technology deployments ·Perform peer reviews on the work of other team members, including the review of high-level designs, code, and test plans and results ·Effective communication skills, both written and verbal, with the ability to describe technical solutions to internal and external team members ·Experience with working in onshore/offshore team environment Minimum Skills Required ·At least 5 yrs. of software development experience with at least 3 years in ServiceNow ·Bachelors or Masters in Computer Science or equivalent ·Strong working knowledge in IT Service Management, and CMDB ·At least 2 yrs. of experience with JavaScript, HTML, AngularJS, REST APIs ·Familiarity with SDLC and Agile methodologies ·Good understanding of ServiceNow Platform/Scripting/APIs/Service Portal/Applications experience ·Certifications Includes ·ServiceNow System Administrator (CSA) and/or Application Development (CAD) Mandatory skills IT Service Management, Service catalog and CMDB Show more Show less

Senior QA Automation Testing- ServiceNow About Us: Headquartered in Sunnyvale, with offices in Dallas & Hyderabad, Fission Labs is a leading software development company, specializing in crafting flexible, agile, and scalable solutions that propel businesses forward. With a comprehensive range of services, including product development, cloud engineering, big data analytics, QA, DevOps consulting, and AI/ML solutions, we empower clients to achieve sustainable digital transformation that aligns seamlessly with their business goals. Role Overview: We are seeking a highly motivated and detail-oriented ServiceNow ATF (Automated Test Framework) Developer to join our team. This role focuses on designing and implementing automated test cases for ServiceNow applications, ensuring stability, scalability, and reliability across core modules like ITSM and Service Portal. The ideal candidate will possess a strong grasp of JavaScript (Glide API), the ServiceNow data model, and form-based testing logic, with a passion for automation and optimization. This role will play a key part in translating business processes into automated testing workflows, ensuring faster delivery cycles, reduced manual testing effort, and improved platform reliability. Responsibilities: The following abilities are desired in a ATF Resource. Experience with both ITSM, ATF and modules. Logical thinker. JavaScript (especially Glide API server/client-side scripting). Experience with Script Includes, Business Rules, Client Scripts, UI Policies, and Flow Designer. Ability to translate business processes and requirements into Auto Mated Testing solutions . Comfortable working with Service Portal, UI Pages, Catalog Items, etc. Can analyze and troubleshoot in form process issues. Ability to work with BAs, and Developers to understand requirements and deliver scalable solutions. Good at writing technical documentation and KB Articles. We Offer: Opportunity to work on business challenges from top global clientele with high impact. Vast opportunities for self-development, including online university access and sponsored certifications. Sponsored Tech Talks, industry events & seminars to foster innovation and learning. Generous benefits package including health insurance, retirement benefits, flexible work hours, and more. Supportive work environment with forums to explore passions beyond work. This role presents an exciting opportunity for a motivated individual to contribute to the development of cutting-edge solutions while advancing their career in a dynamic and collaborative environment.

Senior Developer- ServiceNow : About Us: Headquartered in Sunnyvale, with offices in Dallas & Hyderabad, Fission Labs is a leading software development company, specializing in crafting flexible, agile, and scalable solutions that propel businesses forward. With a comprehensive range of services, including product development, cloud engineering, big data analytics, QA, DevOps consulting, and AI/ML solutions, we empower clients to achieve sustainable digital transformation that aligns seamlessly with their business goals. Role Overview: We are looking for a with strong experience in ITSM, ITOM, and CSM modules to join our dynamic team. This role is critical in designing, developing, and implementing high-quality ServiceNow solutions that align with business objectives and follow best practices. The ideal candidate will be proficient in understanding of the, possess a solid , and demonstrate the ability to leverage before opting for custom development. You will work closely with stakeholders, business analysts, and other developers to translate requirements into scalable, maintainable applications within the ServiceNow platform. Responsibilities: Experience with modules ITSM, ITOM, CSM. Understanding of the ServiceNow data model and architecture. (especially Glide API server/client-side scripting). Experience with Script Includes, Business Rules, Client Scripts, UI Policies, and Flow Designer. Ability to solve problems using out-of-the-box features.Firm understanding of the approval is required before jumping into custom code that is not documented in stories. Comfortable working with Service Portal, UI Pages, Catalog Items, etc. Use of Update Sets, Git (if using scoped apps), and knowledge of SDLC or Agile. Nice to have: CSA (Certified System Administrator) CAD (Certified Application Developer) We Offer: Opportunity to work on business challenges from top global clientele with high impact. Vast opportunities for self-development, including online university access and sponsored certifications. Sponsored Tech Talks, industry events & seminars to foster innovation and learning. Generous benefits package including health insurance, retirement benefits, flexible work hours, and more. Supportive work environment with forums to explore passions beyond work. This role presents an exciting opportunity for a motivated individual to contribute to the development of cutting-edge solutions while advancing their career in a dynamic and collaborative environment.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Designer in the Cloud Migration & Implementation team, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Service Management. Your typical day will involve collaborating with cross-functional teams, analyzing business needs, and designing innovative solutions to enhance IT service management processes. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to gather and analyze business requirements. - Design and develop applications using ServiceNow IT Service Management platform. - Create technical specifications and design documents. - Implement and configure ServiceNow modules to meet business process requirements. - Perform unit testing and support system integration testing. - Provide technical guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management. - Good To Have Skills: Experience with ITIL framework. - Strong understanding of IT service management processes and best practices. - Experience in designing and implementing ServiceNow workflows, forms, and reports. - Knowledge of JavaScript, HTML, and CSS for ServiceNow customization. - Familiarity with ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog. - Ability to troubleshoot and resolve technical issues in ServiceNow platform. - Excellent analytical and problem-solving skills. Additional Information: - The candidate should have a minimum of 2 years of experience in ServiceNow IT Service Management. - This position is based at our Bengaluru office. - A 15 years full time education is required. Show more Show less

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the application development process - Ensure successful project delivery Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management - Strong understanding of IT operations management processes - Experience in designing and configuring applications - Knowledge of IT service management principles - Hands-on experience in leading application development projects Additional Information: - The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management - This position is based at our Bengaluru office - A 15 years full-time education is required Show more Show less

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : ServiceNow Good to have skills : ServiceNow IT Service Management Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide hardware/software support for configured services running on various platforms. - Implement technology at the operating system-level across all server and network areas. - Perform L1 and L2/ basic and intermediate level troubleshooting. - Maintain and update documentation for systems and software products. - Collaborate with cross-functional teams to resolve technical issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow. - Strong understanding of IT Service Management. - Experience with data visualization tools such as Tableau or Power BI. - Hands-on experience in implementing various IT service management solutions. - Solid grasp of IT infrastructure and network troubleshooting. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow. - This position is based at our Pune office. - A 15 years full-time education is required. Show more Show less

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : ServiceNow Good to have skills : ServiceNow IT Service Management Minimum 12 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Job Summary: The Senior Manager - ServiceNow Developer will be responsible for leading the development, implementation, and management of ServiceNow solutions. This position involves overseeing complex projects, driving strategic initiatives, and managing a team of developers to ensure high-quality solutions that align with business goals. Roles & Responsibilities: Leadership and Strategy: o Lead the development and implementation of ServiceNow solutions aligned with organizational objectives. o Collaborate with stakeholders to gather and prioritize business requirements, converting them into actionable ServiceNow solutions. o Create and drive the roadmap for ServiceNow capabilities, focusing on continuous improvement and innovation. Development and Customization: o Design, develop, and implement ServiceNow applications, modules, and workflows. o Customize ServiceNow to meet business requirements using scripting, configuration, and integrations. o Ensure scalability, reliability, and security of the ServiceNow solutions. Team Management: o Lead and mentor a team of ServiceNow developers, promoting a collaborative and innovative work environment. o Oversee project timelines, resource allocation, and deliverables for successful project execution. o Provide technical guidance and best practices to the team. Process Optimization: o Identify and implement process improvements and automation using ServiceNow features. o Integrate ServiceNow with other enterprise systems to streamline workflows. o Maintain thorough documentation of configurations, customizations, and workflows. Governance and Compliance: o Ensure compliance with organizational policies and industry standards. o Implement governance practices for ServiceNow development and use. Professional & Technical Skills: Bachelor’s degree in computer science, IT, or related field; advanced degree preferred. 9+ years of experience in ServiceNow development and administration, including at least 3+ years in a leadership role. Expertise in ServiceNow modules like ITSM, ITOM, HRSD, or SecOps. Proficiency in JavaScript, Glide API, AngularJS, and other scripting languages used in ServiceNow. Experience with ServiceNow integrations using REST/SOAP APIs, MID servers, and third-party tools. ServiceNow certifications (Certified System Administrator, Certified Application Developer) are highly desirable. Strong knowledge of ITIL/ITSM frameworks and Agile methodologies. Additional Information: 15 years of full-time education required. Strong leadership, problem-solving, and communication skills. Ability to manage multiple projects and priorities in a fast-paced environment. Show more Show less

Job Description: Experience in software development with significant working experience on ServiceNow application development. Strong JavaScript development experience. Well versed with class hierarchy, Update set hierarchy, data layer, flows, Service Portal, UI Action /policy, deployment, Integration, SOAP Service implementation in ServiceNow. Experience in ServiceNow portal development. Experience with development and implementation of ServiceNow ITSM modules - Incident, Problem, Change Management with knowledge of API integrations with ServiceNow. Demonstrated experience designing and developing process-based solutions. Demonstrated experience documenting user case processes and BPM workflows. Should have ServiceNow certification (CSA, CIS). Ability to transform Business Requirement into Business Process. Proven analytical and problem-solving skills. End to End experience of ServiceNow based application design and implementation. Excellent verbal, active listening, and written communications skills along with demonstrated facilitation skills. Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience. Show more Show less

System Administrator Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities Discounted hardware and software An environment that embraces learning and development The Role To provide 1st, 2nd or 3rd level technical support to Brennan IT clients, engineers and staff, 1st level monitoring and technical support to Brennan IT clients and staff. To coordinate, collaborate and escalate incidents within stipulated timelines, maintain existing cloud/infrastructure services and ensure that environment runs in an optimal way. and Continuously Improve the Efficiency and Excellence of Service Delivery as Measured by Client facing Surveys and Ratings in every department you are part of. 2-5 yrs minimum experience in Windows Server Administration / System Administration / Wintel Administration / Hyper V Administration / IT Technical Support role/ for international clients, preferably in Managed Services IT provider / IT Companies. Role Responsibilities Maintaining/contributing to KMS for client and internal team, for both technical & processes Server monitoring using SCOM, N-ABLE, Logic Monitor, Basic Intune / SCCM configurations Understanding of O365, Mimecast, Intune, Azure integration Vendor Management (hardware and Software vendors - HP, Dell, MS, VM, Citrix and others) Storage understanding NAS, SAN e.g., data domain, IBM, Netapp, Hitachi, Fujitsu, HP 3par Administration of Windows Server, groups, group policies, DNS, DHCP Understanding of backups, replications for Veeam, Symantec, Zetro, Commvault On premises backup alert management, monitoring and restoration SSL certificate renewal and installation on various roles (IIS, ADFS, ADC-Netscaler, Apache, SQL Reporting Services, WAS, Load Balancers) Smooth and timely customer engagement Disk, CPU, Snapshot management provisioning Monitor, manage experience with ESXI/Hyper-V hosts, Nutanix, Dell, HP SimpliVity Manage understand Failover Cluster, NLB Citrix/RDS/WVD knowledge with application publishing, upgrading, managing securely Manage windows update compliance. Antivirus Management, Sophos, Defender. Patching ESXi hosts and vCenter updates Knowledge of vulnerability management and critical remediation Change management, performing RCA and able to clearly articulate the actions/outcomes Key Competencies and Qualifications required Knowledge of as many more technologies like VMware, Windows Hypervisors, Azure Administrations, O365, Mimecast, SQL Administration, Windows Administration. Should have experience in VM Deployment, VM Migration, managing host clusters Extremely high-level attention to detail with methodical troubleshooting process Good verbal and written communication skills Must have knowledge of Storage technologies like HP, IBM, Dell, Cisco servers, O365, Azure Administration) Proactive vs Reactive approach ITIL Service Management Foundation accreditation Essential Skills Windows Server including 2016/2019, DNS, DHCP, Group Policy Active Directory 2012 and above VMware / Virtualization (Hyper - V, VMware) O365, Azure Administration Desired Skills Exposure to Backup tools like Veeam/Commvault/Backup exec Windows Administration certifications 2012 and above Exposure to SAN /NAS MS Azure and Office 365 Administration Symantec Endpoint or McAfee or Sophos or Sentinel One or CrowdStrike Exposure to Blade servers and configurations ITIL Foundation and ServiceNow ITSM tool Brennan is an equal opportunity employer Show more Show less

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the development of innovative solutions and collaborate with multiple teams to ensure successful implementation. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Design and develop applications based on business process and application requirements. - Collaborate with stakeholders to gather and analyze requirements. - Create technical specifications and design documents. - Ensure the application design meets quality standards and best practices. - Conduct code reviews and provide feedback to team members. - Assist in troubleshooting and resolving application issues. - Stay updated with industry trends and advancements in application design and development. - Mentor junior team members and provide guidance on application design principles. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management or ServiceNow IT Operations Management or ServiceNow Human Resource Service Management (HR) or ServiceNow Software Asset Management (SAM) or ServiceNow Custom Application Creation - Good To Have Skills: Experience with ITIL framework. - Strong understanding of application design principles and best practices. - Experience in designing and developing applications using ServiceNow platform. - Knowledge of IT service management processes and workflows. - Familiarity with ITIL framework and its implementation. - Ability to translate business requirements into technical solutions. - Excellent problem-solving and analytical skills. Additional Information: - The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management. - This position is based at our Bengaluru office. - A 15 years full time education is required. Show more Show less

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations Management Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of the application design process and contribute to the overall success of the project. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Design and develop applications based on business process and application requirements. - Collaborate with stakeholders to gather and analyze requirements. - Create technical specifications and design documents. - Ensure the application design meets quality standards and is aligned with best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management, ServiceNow IT Operations Management. - Strong understanding of IT service management principles and practices. - Experience in designing and implementing ServiceNow applications. - Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog. - Experience in integrating ServiceNow with other systems. - Good To Have Skills: Experience with ServiceNow IT Operations Management. - Solid grasp of ITIL framework and IT service management processes. - Experience in developing workflows and automation in ServiceNow. Additional Information: - The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management. - This position is based at our Hyderabad office. - A 15 years full time education is required. Show more Show less

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : ServiceNow Good to have skills : ServiceNow IT Service Management Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: Work on ServiceNow implementations / upgrade projects for end customers We are looking for a ServiceNow Developer to join our growing team. Candidates will design, configure, develop, and implement baseline and custom applications and enhancements in ServiceNow. They will provide architectural input and help maintain the stability of the overall platform by ensuring the appropriate design and development standards are always used. Ideal candidates for this position are self-motivated, creative problem-solvers who can adapt to new technologies and evolving requirements. They will work remotely, with travel for meetings up to 25%. They will be part of a growing ServiceNow Elite Partner specializing in ITSM and ITOM Implementation and Services with a global footprint of customers and service centers based out of the US. Job Requirements: 5 years of ServiceNow development, configuration, and administration experience in the following areas: o Working with stakeholders to manage the creation and/or customization of core applications such as Service Requests, Incident, Problem, Change, CMDB, etc. o Customer Service Management, Field Service Management, Service Portal, Integration Hub, or REST/SOAP Web Services, and AppEngine Studio o Administering a ServiceNow instance including group and user maintenance, ACL, UI Actions, CatLog Items, etc. o Knowledge of ServiceNow Best Practices and ongoing knowledge of the latest ServiceNow features o Self-managed, with excellent problem-solving and communication skills Preferred Technical Skills: ServiceNow Certifications ServiceNow Certified System Administrator (CSA) and preferred to be a Certified Implementation Specialist & Certified Application Developer (CAD) 5+ years of experience developing on the ServiceNow platform in a medium to large enterprise environment (7,500 employees or larger) 5+ years of experience with various web technologies (Java, JavaScript, XML, HTML, AJAX, CSS, HTTP) or comparable web design 5+ years of experience in developing and using orchestration and automation workflow 5+ years of experience in designing and developing SOAP and RESTful web services 5+ years of experience with relational databases such as MS SQL Server, Oracle 5+ years of experience working with healthcare, public sector, financial services, retail, and manufacturing customers Show more Show less

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : ServiceNow Good to have skills : ServiceNow IT Service Management Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary We are seeking a skilled ServiceNow Developer to support ServiceNow implementation and upgrade projects for end customers. This is a remote position with occasional travel (up to 25%) for meetings. The ideal candidate is a self-motivated, solution-oriented professional with a strong technical background in ServiceNow, committed to maintaining platform stability and adhering to development best practices. You will join a growing ServiceNow Elite Partner with a global footprint and a strong focus on ITSM and ITOM Implementation and Services. Roles & Responsibilities Design, configure, develop, and implement baseline and custom applications in ServiceNow Collaborate with stakeholders to customize core applications including Incident, Problem, Change, Service Request, and CMDB Develop and maintain advanced modules such as Customer Service Management, Field Service Management, and Service Portal Create and manage integrations using Integration Hub and REST/SOAP web services Provide architectural guidance and ensure adherence to ServiceNow development standards Perform administrative tasks on the platform including user/group management, ACLs, catalog items, and UI actions Keep up-to-date with the latest ServiceNow features and best practices Deliver scalable and maintainable solutions aligned with customer requirements Participate in client meetings and work with cross-functional teams Professional & Technical Skills Required Skills: 5+ years of hands-on experience with ServiceNow development, configuration, and administration Experience with core ITSM modules and ServiceNow apps such as CMDB, Incident, Problem, Change, Request Management Expertise in ServiceNow integration using REST/SOAP Web Services, Integration Hub Solid understanding of user administration, ACLs, UI Policies, Business Rules, and Catalog Items Strong communication and problem-solving skills Ability to work independently and manage priorities Preferred Skills: ServiceNow Certified System Administrator (CSA) (Required) Certified Implementation Specialist and Certified Application Developer (CAD) (Preferred) 5+ years of experience with web technologies such as JavaScript, Java, XML, HTML, CSS, AJAX, and HTTP Experience developing orchestration and automation workflows Expertise in relational databases like MS SQL Server or Oracle Experience working in medium to large enterprises (7,500+ employees) Industry experience in healthcare, public sector, financial services, retail, or manufacturing Additional Information 15 years of full time education Opportunity to work with a globally distributed team Part of a ServiceNow Elite Partner organization Show more Show less

IT Onsite Support Engineer (2-4 Years Experience) Location: Delhi, India Job Type: Full Time (5DPW) Key Responsibilities: 1) Provide onsite IT support for desktops, laptops, and mobile devices. 2) Troubleshoot and resolve hardware, software,and connectivity issues. 3) Manage IMAC (Install, Move, Add, Change) and desk-side support services. 4) Perform break-fix support for end-user devices, including replacements. 5) Deploy, manage, and maintain Windows OS, Microsoft Office, and standard applications. 6) Support and optimize SCCM (System Centre Configuration Manager), Intune, and Active Directory. 7) Administer and troubleshoot VPN, Lync, Outlook, and EUC tools. 8) Provide VIP support and serve as the primary IT contact in the absence of other teams. 9) Ensure compliance with security protocols, patch updates, and antivirus software. 10) Manage and support printers, scanners, and smart hands & feet services. 11) Analyze Service Desk calls and incidentdata to recommend training or automation improvements. Required Skills & Experience: · 2-4 years of experience in onsite IT support and end-user computing (EUC). · Proficiency in Windows OS, ServiceNow, SCCM, and Intune. · Hands-on experience with remote support tools, desktop imaging, and IT asset management. · Strong troubleshooting skills in Active Directory, network connectivity, and software deployment. · Familiarity with MAC device support, mobile device management, and VPN setup is a plus. · Ability to work independently, manage multiple tasks, and provide excellent customer support. Job Types: Full-time, Contract Contract length: 12 months Shift: Day shift Work Days: Monday to Friday Ability to commute/relocate: Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Location: Delhi, Delhi (Preferred) Work Location: In person

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together. Ready to become a Wriker? As a Helpdesk Engineer, you bring solid experience in supporting enterprise IT environments with a strong customer focus and security-awareness in a dynamic workplace. You are proficient at solving a wide variety of IT issues relating to hardware, software, and user access, and you enjoy continuously improving IT processes and technologies. You are adept at managing your own priorities on daily bases and are always looking for meaningful ways to improve the support we provide to all Wrikers. About You And Your Team We are a global IT Helpdesk team of six, distributed across multiple locations, responsible for delivering reliable, high-quality IT support for over 1000 Wrike employees. As an in-office team member based in Bengaluru, you’ll become a critical part of our worldwide IT operations—supporting a broad set of devices and services, collaborating on automation projects with IT Operations, and working closely with local HR and Workplace Ops to ensure a seamless office and remote user experience. In this role, you will be: Acting as the primary point of contact for internal IT requests, owning user issues from first report to resolution and escalation if needed. Managing and improving user lifecycle processes (onboarding/offboarding), including hardware and account provisioning, and ensuring timely device return and access revocation. Ensuring device compliance and security using MDM platforms (e.g., Jamf, Intune/MEM), and collaborating with the global IT Operations team to automate device management and streamline processes. Maintaining and optimizing IT asset management, including hardware procurement, inventory monitoring, and vendor coordination for the Bengaluru office. Supporting and optimizing AV infrastructure, ensuring smooth operation for Zoom rooms and video conference events, including onsite troubleshooting and proactive maintenance. Participating in process improvements and automation initiatives to reduce manual workload and improve efficiency, quality, and security in service delivery. Serving as a local escalation point and collaborating with your global teammates to share knowledge and resolve more complex or distributed challenges. Staying current with IT best practices and technologies, with a willingness to cross-train and expand your technical skillset. Being a key support presence during major projects, onboarding cycles, and incident response situations as required. Our Technical Environment: MacOS and Windows endpoints managed with Jamf and Microsoft Endpoint Manager (Intune/MEM) Okta and SSO solutions for centralized access management and security Office 365 and Google Workspace productivity platforms Zoom video conferencing & AV hardware (Poly/Neat/Logitech) We value automation and scripting—experience with Python (especially for workflow/task automation) is a plus. PowerShell or shell scripting experience is also beneficial. IT ticketing and asset management via Wrike and/or ServiceNow CI/CD and self-service solutions being developed in partnership with IT Operations You will achieve your best if you have: Must be able to work standard Indian shift hours Should be flexible to work extended shifts whenever required This is a full-time, onsite role with mandatory attendance at the office for all 5 working days each week Advanced troubleshooting skills with the ability to diagnose and resolve hardware, software, and network problems efficiently Experience with MacOS and Windows administration in a managed, corporate setting (via MDM/SCCM/Jamf/Intune, etc.) Working knowledge of identity platforms (Okta, Azure AD, SSO/MFA concepts) Working experience with AV systems, video conferencing solutions, and modern office networking (Wi-Fi, VPN, DNS basics) Strong organizational skills and ability to prioritize in a fast-paced, distributed environment Solid communication skills with proficiency in English (written and verbal) A creative, solutions-oriented approach to IT issues, and a proven ability to think outside the box when tackling complex or unfamiliar challenges You will stand out with: Experience with configuration management or automation tools (e.g., Ansible, Terraform, scripting in Python/Bash/PowerShell) Demonstrated initiative in driving improvements to IT security, automation, or end-user workflows Familiarity with enterprise-grade IT asset management and inventory systems Experience delivering IT support across multiple geographic locations or multicultural teams Proven ability to document procedures, build knowledge bases, and enable self-service for users Strong service-oriented mindset, with exemplary analytical and problem-solving skills Perks of working with Wrike 10 days of National and Festival Holidays per year (eight fixed, two flexible) 18 days of paid vacation per year 14 days of sick leave with a medical certificate per year 5 uncertified sick days per year Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees Personal Accident Insurance: Rs 50,00,000 Term Life Insurance: Rs 50,00,000 Up to 26 weeks of paid maternity leave for the first two children 4 weeks of paid parental leave 2 days off for volunteering with nonprofit charities Broadband/Internet Reimbursement: INR 1500 per month Full-stocked pantry and complimentary lunch Hybrid work model Your recruitment buddy will be Saran Krishnamoorthy, Senior Recruiter. Who Is Wrike And Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work mode Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together. Our persona 💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. 💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! 🤗 Approachable: We're friendly, easy to get along with, considerate, and helpful. Our culture and Values 🤩 Customer-Focused We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. 🤝 Collaborative We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement. 🎨 Creative We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 💪 Committed We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth. Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike. Show more Show less

Key Responsibilities Solution Design & Architecture Architect, design, and implement scalable Adobe Workfront solutions tailored to client objectives, including work intake, project/resource management, approvals, reporting dashboards, and workflow automation Translate business requirements into detailed functional and technical specifications, ensuring alignment with global standards and client needs Guide the configuration of Workfront features such as custom forms, templates, approval workflows, user roles, and advanced reporting (including text mode) Lead integration efforts with related platforms (e.g., Adobe AEM, Salesforce, Jira, ServiceNow, Marketo) and leverage Workfront Fusion for automation and connectivity Stakeholder Collaboration & Consulting Collaborate with business stakeholders, IT, and project management teams to define and document business processes, workflows, and system integrations Act as a trusted advisor, providing expert guidance on Workfront best practices, governance, and change management to drive user adoption and process optimization Lead discovery and design sessions, challenging and refining requirements to ensure optimal solutions Delivery & Governance Oversee end-to-end Workfront implementations, including platform setup, configuration, testing, and deployment Ensure robust system governance, security, and compliance across multiple business units and geographies Develop and deliver training, workshops, and support materials to educate users and facilitate adoption Troubleshoot and resolve technical and functional issues, working with technical teams as needed Continuous Improvement Stay current with Adobe Workfront enhancements and industry trends, proactively recommending improvements and innovations Conduct user feedback sessions and use insights to drive continuous optimization of Workfront usage Identify and implement opportunities for automation, efficiency gains, and process improvements using Workfront and Fusion Required Skills & Qualifications Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field (preferred). 10+ years experience and a min of 4-5+ years’ experience in Workfront architecture, implementation, and optimization for large/global organizations Strong expertise in Adobe Workfront administration, configuration, reporting, and workflow automation Experience integrating Workfront with enterprise systems (AEM, Salesforce, Jira, etc.) and using Workfront Fusion Proven ability to lead cross-functional teams and manage complex projects across geographies1 Excellent communication, stakeholder management, and documentation skills Familiarity with Agile project management and change management best practices Preferred Certifications Adobe Certified Expert – Workfront Developer (Core) Adobe Certified Professional – Fusion Developer Adobe Certified Professional – Project Manager PMP, SAFe, or Agile certifications (nice to have) Show more Show less

Job Summary: We are seeking a highly skilled Senior Genesys Developer to join our team and lead the design, development, and implementation of customer engagement solutions using the Genesys Cloud / Genesys Engage platform. The ideal candidate will have deep expertise in contact center technologies , be capable of delivering complex integrations, and collaborate with cross-functional teams to enhance the overall customer experience. Key Responsibilities: Design, develop, and maintain solutions within the Genesys platform (Cloud CX or Engage) to support business requirements. Develop IVR flows , call routing strategies , chatbots , and workforce management (WFM) integrations. Implement Genesys APIs and SDKs to create custom functionalities and third-party integrations (e.g., Salesforce, CRMs, ticketing systems). Collaborate with business stakeholders and contact center operations to gather requirements and translate them into technical specifications. Troubleshoot and resolve complex issues in the contact center environment, ensuring system reliability and performance. Develop and maintain documentation, including technical designs, test plans, and user guides. Assist with system upgrades, patching, and change management processes. Provide mentorship and guidance to junior developers and contribute to code reviews. Ensure compliance with security, privacy, and quality standards . Required Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. 5+ years of experience with Genesys technologies (Genesys Cloud CX, PureConnect, or Engage). Strong hands-on experience with Genesys Architect , Interaction Designer , and Composer . Proficiency in JavaScript, .NET, Java , or other programming languages used in Genesys customization. Experience integrating Genesys with CRM platforms like Salesforce , ServiceNow , etc. Familiarity with telephony protocols (SIP, VoIP) and cloud infrastructure (AWS, Azure). Solid understanding of routing strategies , DIDs , skills-based routing , queue management , and reporting . Knowledge of RESTful APIs , webhooks, and real-time data integrations. Preferred Qualifications: Genesys certification(s) (e.g., Genesys Cloud Certified Professional / Developer / Architect ). Experience with DevOps tools , CI/CD pipelines, and version control systems (Git, Azure DevOps). Prior experience working in regulated industries (finance, healthcare, etc.). Understanding of contact center metrics and analytics . Strong understanding of Data Actions inside Genesys to build call-outs to other systems for data integration like Salesforce Proficient in debugging Salesforce-Genesys data sync via standard Genesys package or custom integrations Soft Skills: Strong analytical and problem-solving skills. Excellent communication and stakeholder engagement abilities. Ability to work independently and manage multiple priorities in a fast-paced environment. Team player with a proactive and flexible approach. Show more Show less

We are looking for a skilled and proactive IT Systems Administrator / Support Engineer to join our team. The ideal candidate will have hands-on experience in managing IT assets, troubleshooting system issues, and working across both Windows and Linux environments. This role involves responsibilities in asset lifecycle management, audit readiness, Active Directory administration, patch management, and basic networking. Key Responsibilities:IT Asset Management & Troubleshooting Manage and track IT assets using tools such as GLPI, Lansweeper, or ServiceNow Maintain records of hardware/software inventory and lifecycle Assign, reassign, and decommission IT assets Troubleshoot Windows systems using tools like Event Viewer, Task Manager, and command-line utilities (e.g., sfc, chkdsk) Active Directory, GPO, and Patch Management Administer Active Directory: create/manage users, groups, and OUs Manage group memberships, permissions, and login scripts Implement and troubleshoot Group Policy Objects (GPOs) for security, drive mapping, and software restrictions Use patch management tools (WSUS, SCCM, or third-party solutions) to deploy, test, and report on Windows updates Networking & Linux Administration Perform basic networking tasks: IP configuration, subnetting, DNS/DHCP troubleshooting, firewall and routing basics Manage Linux systems: user accounts, permissions, package installations (apt, yum), service management (systems, service) Use CLI tools on both platforms efficiently and switch between GUI and command-line interfaces as required. Qualifications: MTech/B.Tech in ECE, CSE, IT, or related field 1+ years of experience in a similar role Proficiency in Windows and Linux operating systems Familiarity with IT compliance and audit documentation is a plus Strong problem-solving and communication skills Job Types: Full-time, Permanent Pay: ₹161,652.17 - ₹500,000.00 per year Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Monday to Friday Experience: Computer networking: 1 year (Preferred) Location: Mumbai, Maharashtra (Required) Work Location: Remote