12544 Servicenow Jobs - Page 19

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. About You And This Role Dow has an exciting and challenging opportunity for a Service Operations Intelligence Associate Information Technology Analyst located in Navi Mumbai, India. As part of the Service Operations Intelligence team, included under the ITS&S Organization, you will have accountability for the development within ServiceNow platform as per the requirements in different modules used within Dow. You will also be responsible for management of Dow’s IT Service Management foundational platform, ServiceNow. You will be responsible for the design of integrated, workable solutions that meet stakeholder requirements and address strategic capability needs. Within this role, you will also be responsible for maximizing adoption and value of strategic Service Management tools and processes across the entire IT organization. You will partner with Sr. Service Managers and Service Portfolio Leaders to manage the work and vendors involved in service design, transition, and operations. You will work closely with Practice Owner Network, and the Service Owner Network, and Dow’s IT Service Teams to drive service management transformation. Responsibilities Develops new capabilities as needed to meet business requirements. Maintains service operations material to support adoption and operational reliability of the ServiceNow platform. Drives continuous improvement efforts and meets or exceeds client satisfaction goals and SLAs. Works closely with the Service Manager and other team members to ensure timely, quality delivery of Service Management solutions along with operating production solutions. Assists with issue resolution. Qualifications Bachelor degree in IT discipline preferred. Minimum of 2-4 years of relevant experience into ServiceNow development end is required. Your Skill s ServiceNow development Angular java script Java scripting Agile Methodologies ITIL frameworks SDM DevOps Additional Notes No relocation support is provided for this role. The ability to accommodate a flexible schedule aligned with international time zones is essential. Benefits – What Dow Offers You We invest in you. Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing. Here are just a few highlights of what you would be offered as a Dow employee: Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. Employee stock purchase programs (availability varies depending on location). Student Debt Retirement Savings Match Program (U.S. only). Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match. Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations. Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. Competitive yearly vacation allowance. Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents). Paid time off to care for family members who are sick or injured. Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey. On-site fitness facilities to help stay healthy and active (availability varies depending on location). Employee discounts for online shopping, cinema tickets, gym memberships and more. Additionally, some of our locations might offer: Transportation allowance (availability varies depending on location) Meal subsidiaries/vouchers (availability varies depending on location) Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location) Join our team, we can make a difference together. About Dow Chemical International Pvt Ltd Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care. A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives. As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Position Job Description Reporting to the Senior Project Manager of Product & Engineering Technical Support Engineer will join a team that uses cutting-edge technology to solve challenges for both the front-end and back-end architecture and deliver exceptional experiences for clients and users. We’re seeking a highly motivated Technical Support Engineer ready to work with new technologies and architectures in a forward-thinking organization constantly pushing boundaries. The ideal candidate has experience diagnosing and troubleshooting technical problems and ensuring customer delight. Ultimately, you are the person our customer’s trust. They rely on you to provide timely and accurate solutions to their technical issues. Responsibilities Work with development teams and product managers to support software solutions, products, and platforms. Monitor service requests and incidents related to software development and data ingestion using ITSM tools (e.g., ServiceNow, Jira Service Management). Support data ingestion platforms and ETL processes by investigating ingestion failures, access issues, or permission errors. Providing customers with support via desktop solutions, chat functions, emails, and calls. Assisting customers with account setup and application installations. Taking ownership of customer issues reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. Coordinate with DevOps, infrastructure, and data engineering teams to ensure system availability and performance. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Troubleshooting technical issues by asking customers targeted questions. Troubleshoot technical issues or questions reported by customers. Providing customers with step-by-step guidance to resolve technical problems. Following up on technical queries and providing prompt feedback. Prioritizing customer queries and escalating serious technical issues to developers and engineers. Documenting error reports and monitoring performance metrics. Perform root cause analysis for production errors and recommend improvements. Prepare accurate and timely reports. Maintain knowledge base articles, runbooks, and self-service documentation. Participate in all aspects of agile software development, including design, implementation, and deployment. Requirements One year of experience in software development, data engineering technical support, or quality assurance Attention to detail and ability to work simultaneously on multiple priorities. Ability to work independently and as a team player. Ability to understand others and clearly express thoughts. Ability to manage multiple concurrent objectives, projects, or activities. Ability to work is shifts as part of Service Desk to support global base of clients. Strong communication, presentation, and interpersonal skills. Working knowledge of databases and SQL Proactive in contributing to organizational success. Willingness to learn MS .NET, Snowflake, JavaScript framework Vue.js, Azure, AWS, Google cloud, Python, R, PostgreSQL. Exposure to design and development of SaaS platforms is a plus. Understanding of web development/performance issues and mitigation approaches is a plus. Qualifications Bachelor's degree in Engineering, Technology, Computer Science 1-2 years of relevant experience Healthcare (Pharma, Hospitals, Payers) experience is a plus. Additional Information OUR CULTURAL BELIEFS: Patient Minded I act with the patient’s best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and empower others to act now. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful and timely dialogue. Embrace Diversity I create an environment of awareness and respect. Always Innovate I am bold and creative in everything I do. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Follow us on LinkedIn | Twitter

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy Provide input to help shape future content strategy for the product or business unit you help to support Contribute to the continued evolution of ServiceNow’s content development processes, DITA-based information model, and writing style and standards Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support Qualifications Basic Qualifications: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Understanding of content development life cycles and processes 4+ years work experience in technical communication Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy Provide input to help shape future content strategy for the product or business unit you help to support Contribute to the continued evolution of ServiceNow’s content development processes, DITA-based information model, and writing style and standards Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support Qualifications Basic Qualifications: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Understanding of content development life cycles and processes 4+ years work experience in technical communication Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Overview The Global Procurement Platform Lead, will be accountable for the technical deliverables of the Source to pay program ensuring that PepsiCo standards of technology delivery/architecture are met. The Lead will work closely with internal teams and suppliers to optimize procurement processes, maintain governance standards, and contribute to the implementation and support of procurement platforms such as Ariba or Coupa. Responsibilities for the Lead include but are not limited to deployment of Contract Management, Supplier onboarding and Risk Management applications/ platforms supporting procurement capabilities. Responsibilities Technical skills Provide end-user support for Ariba or Coupa platforms or similar, and troubleshooting problems- hands on experience required, Understanding of Master data, it’s integration, and org structure for Procurement in MDG and SAP, Configuration governance of procurement applications/platforms to support new site deployments Operations Documentation maintenance (RunBook, User Guides, Knowledge Base) Governance and controls to ensure adherence to technology standards, best practices, release management, change management, and other related processes and procedures, SLA and controls compliance Oversight of Technical cut-over, Go-Live and Hypercare support Root cause analysis for issues found during Hypercare of new business sector deployments within PepsiCo Incorporate AI capabilities to drive process improvements Non-Technical skills: Ensure that all procurement activities, processes, and transactions align with corporate governance, policies, and compliance standards. Support Procurement KPIs to measure procurement performance, supplier performance, and system usage metrics. Use data insights to recommend process improvements or system upgrades. Conduct training, serve as SME Strong project management skills with the ability to manage multiple initiatives simultaneously. Develop a strong understanding of the application and business processes Provide expertise and knowledge to our operations teams when they need our assistance Work with customers, business and IT partners globally to identify and resolve issues, escalating as required Assist with identifying and testing any existing issues discovered Ability to prioritize own work under general supervision Stays up-to-date with technology and industry trends by proactively participating in training, self-study, conferences, webcasts, user group participation, reading or other relevant means Qualifications Bachelor’s degree required 10+ years of Procurement applications Delivery and development experience such as MDG, Ariba, Coupa, SAP 3+ years Project Management 3+ years working with Managed Service Partners and/or 3rd Party implementors Familiar with MW integration, CIG, APIs Experience in Delivering complex application implementations with a Global user base Experience using ServiceNow, MyIT Portfolio, Azure Devops, Quality Center MS Project and other supporting tools Demonstrate strong written and verbal communication skills. Ability to communicate and articulate to LG1-LG3 leadership Proven ability to prioritize work and delegate deliverables leading a team of employees and Background collaborating with software vendors (i.e. SAP) Power BI knowledge a plus,

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description The Frontline Product Support team provides L1 & L2 support for multiple critical applications. This role involves addressing issues reported or escalated by users or the Level 1 support team, monitoring applications for potential problems, and proactively resolving them. You will manage high-severity incidents, either independently or in collaboration with other teams, to ensure swift and effective resolution. Operating in a 24x7 environment, the team offers continuous support across all time zones, ensuring the reliability and stability of essential applications. Key Responsibilities: Diagnose, troubleshoot, and resolve complex issues across systems and applications. Managing daily workload to users receive the best possible service, always being aware of SLA’s and issues impacting live services. Delivery of L1 and L2 application support services to client users to agreed Service Level Agreements. Manage high-severity incidents, minimizing downtime and coordinating with key stakeholders. Demonstrate strong problem-solving skills to diagnose and fix complex issues across various systems and applications. Ability to perform deep dives into logs, databases, and system metrics to determine the underlying cause of issues. Perform proactive monitoring and address alerts before escalation. Utilize monitoring tools to predict and prevent potential issues. Perform in-depth analysis to identify the root cause of recurring issues and provide recommendations for permanent fixes. Collaborate effectively with other teams, such as development, operations, and L3 support to resolve complex issues or deploy fixes. Engage with customers for in-depth technical discussions, particularly in resolving complex issues. Participate in post-mortem reviews to help improve future incident response. Maintain and update runbooks and troubleshooting documentation. Explain technical issues and resolutions clearly to non-technical stakeholders. Handle multiple tickets and incidents concurrently, especially during critical situations. Required Skills & Qualifications: Strong understanding of retail media support services and workflows. Excellent troubleshooting and analytical skills for diagnosing complex issues. Experience in ITIL-based support environments with strict SLA/OLA adherence. Experience in delivering exceptional, customer focused and service driven support delivery. Proficiency in ticketing systems like JIRA, ServiceNow, and ZohoDesk. Advanced SQL skills and experience with database tools (Oracle, PostgreSQL, SQL Developer, pgAdmin). Basic knowledge of IIS, Linux, and Windows server environments. Familiarity with cloud platforms (Azure, Google Cloud). Strong communication skills to explain technical details to non-technical audiences. Ability to work in 24x7 shifts, including night shifts and on-call rotations. Hands-on experience with monitoring tools such as Grafana, New Relic, and App Dynamics. Self-motivated, autonomous, detail oriented, passionate about delivering high quality services. Good general understanding of Retail Media platforms and products. Qualifications Bachelors in Computer Science

Zuddl is a modular platform for events and webinars that helps event marketers plan and execute events that drive growth. Event teams from global organizations like Microsoft, Google, ServiceNow, Zylo, Postman, TransPerfect and the United Nations trust Zuddl. Our modular approach to event management lets B2B marketers and conferences organizers decide which components they need to build the perfect event and scale their event program. Zuddl is an outcome-oriented platform with a focus on flexibility, and is more partner, less vendor. FUNDING Zuddl being a part Y-Combinator 2020 batch has raised $13.35 million in Series A funding led by Alpha Wave Incubation and Qualcomm Ventures with participation from our existing investors GrowX ventures and Waveform Ventures. About The Role As a Product Support Specialist, you will be the first responder to customer queries across channels. You’ll troubleshoot issues, guide users across the platform, and ensure high-quality resolutions, while helping us scale support via documentation and automation. This is a customer-facing, high-empathy, fast-response role, ideal for someone who thrives under pressure, loves problem-solving, and finds satisfaction in helping users succeed. You’ll be accountable to our support team charter, upholding high standards for communication, responsiveness, documentation, and collaboration. The success metrics of this role are - Response Time, Time to Resolution, CSAT, Number of Tickets Resolved, Knowledge Base Contribution What You Will Do Tactical Support & Troubleshooting Respond to real-time customer queries through Pylon chat, support tickets, or Slack channels, with a first response time under 10 minutes Identify, diagnose, and resolve issues related to event setup, platform navigation, and integrations Proactively investigate issues using internal tools like LogRocket and Metabase Collaborate with Product, Engineering, or Customer Success Engineers (CSEs) to resolve customer issues Platform Navigation & Guidance Help users locate the right modules and tools within the platform Explain workflows, dependencies, and integrations simply and clearly Use screen recordings, screenshots, and visual walkthroughs to aid understanding Offer live support via Google Meet when needed Support Process Optimisation Maintain accurate and complete logs of tickets, including summaries, investigation steps, tools checked, and updates Keep ticket statuses current in Pylon Identify recurring issues and contribute to playbooks, SOPs, or escalation workflows Raise bugs and feature requests following our documented process Self-Service Knowledge Base Create and update help center articles, internal troubleshooting guides, and FAQs Contribute to ticket deflection through educational content and short videos Work with Enablement to proactively convert common questions into self-serve resources Cross-functional Collaboration Enablement: Route onboarding issues or walkthrough needs when outside support scope Engineering: Coordinate on edge-case bugs and root cause analysis Product: Provide feedback on UI/UX friction and emerging themes CSMs: Align on escalated customers and resolution plans, and track customer sentiment Communication & Documentation Expectations Communicate clearly, concisely, and empathetically in every interaction Set expectations with customers and follow up proactively Avoid internal jargon and use customer-friendly language Confirm resolution before closing tickets and ask if there’s anything else the customer needs Document tickets thoroughly with all relevant steps, findings, internal links, and escalations Requirements 1–3 years in a SaaS support, helpdesk, or customer experience role Strong written communication; ability to explain complex issues simply Familiarity with customer support ticketing tools Calm under pressure, with a high degree of empathy and accountability Prior experience with event platforms or technical troubleshooting is a plus WHY YOU WANT TO WORK HERE Competitive compensation Employee Friendly ESOPs Remote Working Flexible Leave Program Home Workstation Setup A culture built on trust, transparency, and integrity Ground floor opportunity at a fast-growing series A startup

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role: The Content Management Support Specialist is a key member of the regional Content Management Support team, providing essential day-to-day operational support to the broader Content Management functions and is located in one of WBD’s ‘Capability Centre’ office locations. This role ensures smooth execution of content readiness processes, helps monitor and report on performance, assists in issue triage and resolution, and supports continuous improvement initiatives for systems, workflows, and content delivery. The ideal candidate has strong organizational skills, technical understanding of media workflows, and a proactive, detail-oriented approach to operational support in a fast-paced media environment. Your Role Accountabilities: 1. SLA & Operational Metrics Support Assist in tracking Service Level Agreement (SLA) performance for longform and ancillary content. Compile and maintain reports on SLA metrics, delivery timelines, and issue trends. Support documentation and follow-up on SLA-related actions and resolutions. 2. Workflow & Process Coordination Monitor and track content as it moves through the customization and readiness stages. Follow up with internal teams to ensure content assets are progressing through supply chain systems on time. Log operational delays and assist with identifying root causes. 3. Content Readiness & Reporting Maintain trackers and dashboards for upcoming content deliveries. Generate reports on the status of content handoffs to Global Content Distribution and Creative teams. Highlight risks or delays and escalate to the appropriate teams when needed. 4. Technical & Ticketing Support Log, monitor, and triage content-related issues in ticketing systems (e.g., JIRA, ServiceNow). Act as a first point of contact for downstream teams with issues related to content readiness. Provide updates on issue resolution timelines and assist with coordination across teams. 5. Change & New Initiative Support Support change management efforts including new systems, workflow updates, and process changes. Assist with onboarding documentation and training materials related to new tools or workflows. Help gather requirements and feedback for new initiatives. 6. Cross-Team Collaboration Coordinate with GCM onboarding, longform, and ancillary teams to support their operational needs. Liaise with engineering, tech support, and product teams to report system-related issues and suggest improvements. Participate in team meetings and contribute to collaborative problem-solving. Qualifications & Experiences: 2+ years of experience in media operations, content management, or supply chain support Familiarity with media formats, content workflows, and asset management systems Strong Excel or Google Sheets skills (pivot tables, conditional formatting, etc.) Detail-oriented and organized, with the ability to manage multiple tasks and priorities Strong written and verbal communication skills Fluent in English and primary regional language Preferred Qualifications Experience with ticketing tools like JIRA or ServiceNow Exposure to content localization and distribution workflows Interest in continuous improvement and operational efficiency How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Line of Service Advisory Industry/Sector Not Applicable Specialism Microsoft Management Level Senior Associate Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. Responsibilities Consultant shall be responsible for the software delivery including development, configuration, maintenance and installation of third-party packages and software integration efforts. Consultant shall be responsible for the development and support of the ServiceNow GRC/IRM solutions. The role requires a pro-active/independent, strong software engineering skilled individual that knowns scripting techniques and software development/delivery methods (SDLC, CI/CD). Working as a Dev engineer to deliver solutions for enhancements to be delivered in a sprint. Working as an Ops engineer to fix bugs. Working in larger projects as developer to support initial implementation of new ServiceNow features. Working in DevOps to maintain ServiceNow platform versions (i.e., Release upgrade) Mandatory Skill Sets Experience in development and customization of ServiceNow solutions. 2. Hands-on experience in implementation of 1-3 IRM/GRC projects including Policy and Compliance management, Risk management, Audit Management. Experience in implementing VRM/TPM would be an added advantage. 3. Hands-on experience in defining Flows, workflows, business rules, script includes, client scripts, script action, reports, dashboards, ACL 4. Hands-on experience in implementing integrations. Integration Hub experience would be an added advantage. 5. Familiar with Agile Methodology. 6. Experience in working in agile/scrum delivery teams/DevOps 7. Self-starter and able to handle concurrent tasks with appropriate priority 8. Ability to challenge and debate issues of importance to the organization 9. Good interpersonal skills and a collaborative management style, both face-to-face and virtually 10. Good English communication skills both verbal and written. 11. ServiceNow CSA/CAD/Both Certification is mandatory. CIS – IRM would be an added advantage. Preferred Skill Sets Service Portal development in ServiceNow 2. Experience in Product evaluation 3. Integration experience with infrastructure monitoring solutions 4. Exposure in defining UX 5. ITIL certified: Foundation V3, Foundation 4 6. ITIL & ServiceNow certified. ServiceNow CSA certification is preferred 7. Micro-certification on ATF is preferred. 8. CIS – IRM would be an added advantage. Years Of Experience Required 4+ Yr experience Education Qualification BE/B.Tech/MBA Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Engineering, Bachelor of Technology Degrees/Field Of Study Preferred Certifications (if blank, certifications not specified) Required Skills ServiceNow Platform Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment, Performance Management Software {+ 16 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview Software Engineers perform development work across the technology stack (both front-end/back-end expertise). They are versatile in how they can add value, demonstrating the ability to manage the completion ofprojects that involve databases, backend services, or the development of front end applications. They should beable to demonstrate a strong understanding of emerging technologies to support the development of newsolutions. Software Engineers understand the full technology stack and underlying applications, services, anddatabases in order to ensure optimal performance. Tasks And Responsibilities Develops the conceptual systems architecture design and the supporting technologies needed to enable new and / or enhanced functionality within a given product / application, applying principles that promote availability, reusability, interoperability and security into the design framework. Supports release planning activities in conjunction with Product Owners and teams. Identifies high level requirements to support the definition and refinement of a robust testing strategy. Supports the Product Owner with the identification and definition of enablers / work items to support the architectural runway of a given product / application. Defines the non-functional requirements (e.g., performance, security, resiliency, etc.) which support the development of epics and user stories aligned to a value stream. Identifies technical dependencies across several product / application teams to support the implementation of new or enhanced functionality. Performs development, optimization, and automation activities to support the implementation of a product/application. Develops and implements front-end architecture to support user interface concepts. Increases proficiency and understanding of relational and non-relational databases, distributed application architectures, user interfaces and user experience, quality assurance, security concerns, and business value creation. Drives engineering best practices to deliver higher quality and scalable solutions. Provides the team with the development strategy, solution recommendations, and estimates for a given product/application. Participates in scrum ceremonies (sprint planning, retrospective, showcases/demos, stand-ups, backlog refinement, etc). Creates and executes unit tests which validate the code changes made to support the implementation of a user story. Uses test driven development (TDD) practices to assist with the detection/recognition of software defects early in the development process. Estimates, plans, and manages all implementation tasks and reports on development progress. Designs, builds, debugs, optimizes and implements solutions in approved tool sets and databases. Develops of high quality, efficient and fault tolerant software. Supports, extends and builds automated CI and CD pipelines. Designs and delivers DevSecOps automation for app deployment and testing. Uses APM/monitoring tools such as Dynatrace/Splunk and browser tools to perform request pure path/waterfall analysis to identify bottlenecks and suggest improvements. Participates in the development and documentation of department standards and best practices, and mentors junior engineers Provides the team with solution recommendations and estimates for a given product/application. Identifies deficiencies within a product/application’s code base and identifies opportunities to improve overall code quality. Collaborates with team members (e.g., Systems Architects, Systems Analysts) to define project specifications and release documentation for all phases of the product development cycle from product definition to design, through implementation. Conducts peer code reviews for the software changes made by other engineers within a team. Assists in other areas of the department and company as necessary. Required 8+ years' functional design and technical design experience with large-scale applications preferably in large enterprise level payment applications. Hands-on experience using industry standard software QA tools. Mastery of scaling applications from threading implementations to infrastructure scaling and topology planning. Strong understanding of software testing methodologies and best practices. Experience with developing and running applications in a public cloud environment (Azure preferred). Experience working with a major relational database (SQL Server) and/or NoSql (Cosmos DB, etc). Experience designing, building, and delivering C# .NET solutions. Specifically in developing C# based APIs using DevOps and Continuous delivery principles. Understanding of integration patterns, concepts, and best practices. Proven ability to work effectively and produce consistent results with minimal supervision. Strong problem-solving and analytical skills. Excellent written and verbal communication skills. Ability to work collaboratively in a team environment. RECOMMENDED Bachelor's degree in Computer Science or related field. Understanding of REST, web services and SOAP concepts and technologies. Experience with programming languages other than C# such as Java, JavaScript, Python, etc. Knowledge and experience with AZ-900: Microsoft Azure Fundamentals. Knowledge and experience with JSON and XML web-based services. History of delivering quality software solutions; ability to apply experience to new areas. Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Job Characteristics Develop and maintain a shared services model within the HR function. Manage the HR information system and self-service tool. Use data from case to drive business transformation and process updates. Collaborate with HR COE’s to continually enhance employee experience. An HR Service Delivery Manager plays a crucial role in ensuring that HR Operations services are delivered efficiently and effectively within a global organization. Responsibilities Manage HR Service Delivery Team: Supervise and lead the HR service delivery team to ensure smooth operations. Develop HR Strategies: Create and implement HR service delivery strategies that align with business goals. Streamline HR Processes: Work on streamlining and optimizing HR processes to improve efficiency. Monitor Metrics: Track HR service delivery metrics and KPIs to identify areas for improvement. Resolve Issues: Handle escalated HR service issues and ensure timely resolution. Ensure Compliance: Ensure compliance with HR policies, legal standards, and employment laws. Employee Experience: Focus on enhancing employee satisfaction and experience. Qualifications Education: Bachelor's degree in Human Resources, Business Administration, or a related field. Experience Minimum of 8 to 10 years' experience in HR service delivery or HR operations. Skills Strong leadership, team management, problem-solving, communication, and strategic planning skills. Preferred Experience: Work for other US based companies Certifications: Relevant certifications such as PMP or CAPM can be beneficial. Technical proficiency: Familiarity with Workday and ServiceNow software. Our Commitment to a Culture of Inclusion & Belonging Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.

Line of Service Advisory Industry/Sector Not Applicable Specialism Salesforce Management Level Senior Associate Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Responsibilities Customize and personalize Salesforce.com to fit environment's specific needs. Work on Sales Cloud, Service Cloud and marketing cloud. Administration Setup: User, Profile, Role hierarchy security setup, Validation Rules, Workflow Rules, Sharing Rules, Approval Processes, Process Builder. Development using Visual Force, Apex, Triggers, JavaScript, Lightning component. Develop and publish business specific reports & dashboards customised to client needs. Create Communities and user accounts for communities. Publish VisualForce pages to sites. Code optimization with respect to governor limits of Salesforce. Integration of Salesforce with Heroku, Tally, ServiceNow, ESL, POIM, UWS System using Soap and Rest API. Unit tests code coverage and deployments. Use Data Loader for data migration. Mandatory Skill Sets Development using Visual Force, Apex, API integration Certifications: SF PD1 / SF PD2 Preferred Skill Sets Certification: SalesForce Admin SalesForce App Builder Years Of Experience Required 4-6 Years Education qualification: B.Tech/B.E./MCA/MBA Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Master of Business Administration, Bachelor of Engineering Degrees/Field Of Study Preferred Certifications (if blank, certifications not specified) Required Skills Salesforce Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Learning Agility {+ 18 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role As an SAP Functional L1 Support Executive provides initial-level support for SAP systems, acting as the first point of contact for user issues. Their responsibilities include resolving basic issues, escalating complex problems, and documenting solutions. Incident Management:Receive and log support tickets, troubleshoot issues, and resolve them within established service level agreements (SLAs). User Support:Provide guidance and assistance to end-users on standard SAP transactions and processes. Documentation:Create and maintain user manuals, knowledge base articles, and other documentation related to SAP support. Escalation:Identify and escalate complex or unresolved issues to higher-level support teams (L2, L3). In this role you will play a key role in: Provide initial-level support for SAP systems Focusing on resolving basic user issues and escalating complex problems. Act as the first point of contact for end-users, logging tickets, troubleshooting common problems, and ensuring smooth SAP operations. Help in user training, documentation, and collaborating with other support levels to resolve issues. Your Profile Experience: Extensive experience in finance with a deep understanding of SAP Financial Accounting and Controlling modules. SAP Knowledge: Strong expertise in SAP HANA, particularly in the context of financial processes. Problem-Solving Skills: Ability to analyze complex financial processes and provide effective solutions. Communication: Excellent communication skills, with the ability to collaborate with cross-functional teams and provide clear guidance to finance users. Software Skills: Proficiency in ServiceNow for IT service management, SAP Solution Manager for application lifecycle management, and Jira for issue tracking and project management in addition. What You'll Love About Working Here You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications. We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work. Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons. At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Must have skill set - SEVICE NOW STUDIO, APP ENGINE, FLOW DESIGNER, SNOW ARCHTITECURE, employee central, API's Job Description Position Title, Responsibility Level Manager - Enterprise Digital Applications Function Global Technology Reports to SM – Enterprise Digital Applications Permanent/ Temporary Permanent Span of Control Individual Contributor Location Noida Job Summary: As a ServiceNow technical developer, you will be responsible for designing, developing, and maintaining applications/module on the ServiceNow platform. You will collaborate with stakeholders to gather requirements, architect solutions, and implement custom applications, workflows, and integrations to enhance business processes. Requirements: 5 to 8 years’ technical experience in Service Now & Custom /Scoped application development, including ServiceNow Studio, Service Portal, and Flow Designer (business workflow setups). Solid understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery), databases, Incident management lifecycle and web technologies (JavaScript, HTML, CSS). Proficiency in analysis, design, development, testing, implementation, and maintenance of UI/UX in Snow. Expertise in building service requests forms/requests items, Taks flows and workflows as per EXL functions requirement. Lead the conceptualization, design, development, implementation, and maintenance of new /existing Portfolio of Snow on top of App Engine. Proficiency in Configuration/Customization of the Snow platform, including creating new workflows/ Alerts Setups/ Role Assignments and configuration. Should be able to Develop integrations with external systems using ServiceNow APIs, REST, SOAP, and other integration methods. Technical solution architect with hands-on expertise in transformation initiatives and drive the Service desk enablement roadmap. Drive scoping, solution, delivery, implementation, and adoption of Snow-Service desk across EXL. Should be able to use scripting tool and Service now standard functionality to automate rote tasks fulfillment. Load, manipulation and maintain integration data flow between Service Now and other third-party systems. ServiceNow certifications (e.g., Certified Application Developer) are a plus advantage. Excellent communication skills and should be able to discuss technical & functional issues/solutions, in highly escalated situations, with executives, support & customer personnel. Should have ability to work collaboratively in a team environment. Should be a good team player worked on multiple assignments / threads simultaneously Skills: Technical Skills Must have minimum 5 to 8 years of experience in Service Now & Custom /Scoped application development. Must have good understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery). Should have technical experience in workflows/ Alerts Setups/ Role Assignments and configurations . Should be able to Develop integrations with external systems using ServiceNow APIs, REST, SOAP, and other integration methods. Proficiency in analysis, design, development, testing, implementation, and maintenance of UI/UX in Snow. Knowledge of basic and advanced delivery tools such as Excel, PowerPoint, and MS Project. Process Specific Skills Understanding/Delivery Experience in a Business Aligned IT Scenarios Understanding and experience of using various SDLC model Agile/Scrum, Waterfall etc. Understanding of business processes of HR, Finance, IT would be an added advantage. Soft skills (Desired) Ability to understand the overall business solution. Strong written and verbal communications skill. Strong ability to connect with multiple business processes owners and work with Global teams. Ability to learn new modules, technology & apps. Ability to work as an Individual Contributor / Technical Leader. Education Requirements: Graduate, preference for degree in Computer Science (MCA/BS/BE) with industry recognized certifications ServiceNow certification would be preferred

Locations: Jaipur | Hyderabad | Noida Experience: 8+ Years Employment Type: Full-Time About the Role Are you a ServiceNow expert ready to architect cutting-edge enterprise solutions? We're on the lookout for a passionate ServiceNow Technical Architect to lead transformative implementations across ITSM, CSM, and ITAM modules. You will work closely with stakeholders, solution consultants, and developers to deliver robust and scalable ServiceNow solutions that drive real business value. Key Responsibilities Act as the technical authority for the architecture, design, and implementation of ServiceNow solutions across ITSM, CSM, and ITAM modules. Collaborate with functional and technical teams to define business requirements and translate them into effective ServiceNow configurations. Lead end-to-end platform upgrades, integrations, migrations, and custom developments. Ensure performance, scalability, and maintainability of ServiceNow applications and integrations. Establish best practices and governance for development and configuration efforts. Mentor and guide development teams to ensure high-quality code and solution delivery. Work directly with clients to understand pain points and propose innovative solutions. Requirements -Minimum 8 years of hands-on experience in ServiceNow with strong expertise in ITSM, CSM, and ITAM modules. -Proven experience in designing and implementing ServiceNow solutions at scale. -Deep understanding of CMDB, Discovery, Service Catalog, and Workflow engines. -Strong integration experience using REST/SOAP APIs, MID Servers, and third-party tools. -Hands-on scripting (JavaScript, Glide) and knowledge of ServiceNow Best Practices. -ServiceNow certifications such as Certified Technical Architect (CTA), CSA, CIS-ITSM/CSM/ITAM preferred. -Excellent communication and stakeholder management skills. -Passport is mandatory. -The candidate should be comfortable with onsite client visits and travel based on project or client requirements. Why Join Us? Work on industry-leading ServiceNow projects with a team of certified professionals. Flexible, collaborative, and innovative work environment. Continuous learning opportunities and certification support. Be a part of a fast-growing, tech-forward organization driving digital transformation. Excited to design the future with us? Let’s build intelligent digital workflows together.

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Major Incident Manager Position Summary As the Major Incident Manager, you will oversee all aspects of the Major Incident Management process, from identification to restoral of service as quickly as possible to minimize the impact to business operations . During the major incident lifecycle, the Incident Manager ensures timely escalations to technical teams, coordinates with support resources, and drives service restoration activities. The role also includes creating and managing timely communications during outages to stakeholders and support team performing the root cause analysis & and conducting follow-up meetings. Also, the IT Incident Manager will drive continuous improvement activities including focusing on driving down incident counts, reducing Mean time to Restore (MTTR) and incident duration and will act as an escalation point for leadership and our business partners. Some of the things you will be doing. Participate in a 24/7/365 on-call rotation. Participate in 24/7/365 shift rotations. This includes night and weekend shifts. Point of contact for all Major Incidents. Work independently to manage critical incidents, including facilitating triage calls to engage technical support teams, coordinating service restoration activities, and communicating all relevant details to key business and client stakeholders. Documenting details related to Major Incidents, including the persons & teams engaged, service restoration actions and its associated results. Craft clear and concise executive style major incident technology communications in a timely manner per the service level objective (SLO) to incident resolution. Manage major incident intake by determination of Impact and Urgency to access appropriate priority based on situational appraisal and extracted information from our partner functions. Conducting an after-action review with all parties actively engaged during a Major Incident and participating as needed in the Problem Management process as part of the investigatory team. Documenting root cause details and preventative action items for Problem Management. Participating as a global team member to coordinate the seamless transition of active incidents across and between regions, participate in and assist with communications, reporting, and follow-up actions. Maintaining a heightened level of sensitivity to future business impact and risk to customers/stakeholders. Acting in a leadership style capacity and having general oversight on our most significant Major Incident events. Establish and cultivate relationships with stakeholders to create and support the incident and problem management processes. Generate KRI/KPI reporting to measure success of the incident management process, trend analysis reports of recurring incidents, monthly metrics major incidents and other reports as required. Initiate actions to resolve potential interruptions to service identified during proactive and trending analysis of IT incidents. Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable. Participate in other projects and duties as assigned. Skill Requirements Must be able to work independently, take the initiative and be a self-starter. Must have minimum 4yr experience in Incident manager role with overall experience of minimum 6yrs+ Strong facilitation skills to command-and-control major incident bridges to ensure timely resolution (Actively run a major incident bridge independently). Excellent verbal and written communication skills are required in all aspects of this role. You will need to use proper spelling, grammar, and business language to effectively communicate with key stakeholders & leadership (both internally and with our clients). Solid interpersonal skills and a positive disposition are essential to working effectively across the organization to drive results, and a strong desire to help others succeed will be key in working and collaborating as part of our global team. Ability to self-motivate, work in high pressure and fast-paced environment to identify and implement appropriate day to day actions with high-level direction and minimal guidance. Ability to identify or infer from information available, the impact to business resulting from an incident, and determine & drive the escalation and response plan appropriate to the impact. Ability to effectively translate complex technical details into business equivalent terms for communication to a wider non-technical audience. Outgoing & collaborative approach to daily work and interactions, and a no-nonsense approach to solving problems and driving results. Proficiency with Microsoft Office Suite and desktop publishing (Outlook, PowerPoint, Excel, Word, etc.) is required for this role. Working knowledge and experience with Enterprise Service Management (ESM) platforms such as ServiceNow, or equivalent ticket management tools. Strong working knowledge of ITIL and IT Service Management processes, specifically around incident and problem management. Experience with high availability/incident response working on call. Fluent in English verbal and written. Some of the soft skills / abilities required for you to be successful in this role include: Critical Thinking, Problem Solving and Deductive Reasoning. Leadership – Capacity, Capability, and Competency (“Leaders inspire other to take action”) Commanding presence to manage major incident bridge effectively. Active Listening with the ability to learn, develop and execute quickly Great Team Player Characteristics. Maintaining a professional demeanor and attitude to “control the chaos”. Ability and confidence to act decisively and take constructive feedback. Exercise influence over a wide variety of individuals at all levels of technical & business leadership. Ability to multi-task and make good judgments in a dynamic and high impact environment. Ability to challenge the assumptions and information that does not reflect accurately the situation at hand. Excellent phone / video presence and verbal / written communication skills. Strong relationship management and client centric mindset. Additional Preferred Qualifications Strong working knowledge of ITIL and IT Service Management processes, specifically around incident and problem management. ITIL certification. Working experience and knowledge of end-to-end IT software and systems solution delivery from idea conception, design, development and transition into production operations and maintenance. Experience including software development, Unix systems administration, and cloud-based application management. Experience working in an IT Operations Command Center or Network Operations Center (NOC) for large enterprises. Strong formation in running incidents / situations / crisis events in a large, complex enterprise environment. Technical writing background is a plus. Experience & Education Requirements Participate in a 24/7/365 on-call rotation. Must have minimum 4yr experience in Incident manager role with overall experience of minimum 6yrs+ Incident Management with a demonstrated track record of increasing responsibility or satisfactory results. Demonstrable experience working in an operational area of IT, within a large or multi-client environment. Graduate Degree Holder or Equivalent Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Role - Service Operations Manager IV - IN ( MIM) Shift - APAC shift (5:00 am IST – 2:00 pm IST) - Wed to Sunday Location: WFH/Hybrid Experience - 10+ yrs of experience We are looking for a passionate Incident Manager to join our Global Operations team to lead and coordinate the resolution of critical and high-priority incidents during assigned shifts, ensuring minimal business impact and adherence to defined service levels. This role will be responsible for serving as front-line leadership during Major Incidents. This will include, but is not limited to communicating technical concepts, status and business impact to leadership both internally as well as with our customers. This individual will need to be confident running a cross-functional war room both in writing via teams as well as on audio/visual calls. To be a successful incident manager, you should have an understanding of basic Infrastructure knowledge and an aptitude for learning new technologies and procedures. Ultimately, an outstanding incident manager should excel at multitasking and remain focus and calm during major incidents. Incident Manager Responsibilities: Manage, assign, communicate, and escalate the incident response during a major incident Oversee the incident management process and help drive the investigation in resolving the incident by performing the role of an incident commander Lead incident bridge calls and coordinate technical teams to drive swift resolution Ensure timely incident logging, classification, investigation, escalation, and closure Maintain real-time documentation of incident progression and updates to stakeholders Communicate with upper management during major production incidents Assist and collaborate with the service management team members by prioritizing workloads and re-scheduling non-urgent tasks Drive post-incident reviews (CIRs) and RCA activities to identify root causes and preventive actions Shift leadership: Lead the shift team and assign responsibilities to on-duty engineers Ensure shift handovers are thorough and well-documented Provide support and guidance to teams for ticket triage and prioritization Monitor shift performance, SLAs, and ticket queues Serve as the decision-maker during critical incidents when senior leadership is not available Provide regular updates to SLT and impacted stakeholders during major incidents and address their queries Send timely notifications and incident summaries as per communication guidelines Coordinate with cross-functional teams and vendors Required Skills & Experience: 10+ years of experience in IT Operations/Incident Management, preferably in a global support environment Strong leadership skills with the ability to manage teams in high-pressure situations Excellent communication and stakeholder management skills Hands-on experience with ITSM tools (e.g., ServiceNow, PagerDuty, Jira) Good understanding of ITIL framework (ITIL Foundation certification preferred) Technical awareness of infrastructure (servers, networks, cloud) and enterprise applications Experience working in 24x7 environments and on-call availability

🔍 Job Opportunity: GxP Manual Functional Tester 📍 Client : Capgemini 📌 Role : GxP Manual Functional Tester 🌐 Location : PAN India (🚫 Excluding: Salem, Coimbatore, Gandhinagar) 💼 Experience Required : 5.5 to 7 Years 🕐 Notice Period : Immediate Joiners Preferred 🧪 Role Overview : Capgemini is looking for a GxP Manual Functional Tester with a strong foundation in testing applications in GxP-compliant environments . This role involves working closely with business, development, and compliance teams to ensure regulatory adherence and application quality. ✅ Key Responsibilities : Execute manual functional testing in regulated (GxP) domains. Design and run Functional Integration Testing (FIT) and User Acceptance Testing (UAT) . Work collaboratively with cross-functional teams and stakeholders. Adhere to and contribute to STLC (Software Testing Life Cycle). Manage and track defects using JIRA or equivalent tools. Ensure all documentation complies with GxP standards . Support agile, sprint-based testing practices. 🛠️ Required Skills : 4+ years of experience in manual testing within GxP environments . Solid knowledge of STLC, defect management, FIT, UAT . Experience in test case design and execution. Familiarity with Agile methodologies . Hands-on experience with JIRA or similar tools. Excellent communication, documentation , and team collaboration skills. ⭐ Preferred Attributes : Detail-oriented and proactive in compliance and traceability. Strong analytical and problem-solving skills. Comfortable working in a cross-functional and regulated setup. 📩 Submit your resume to : ayushmandhu@spexiotech.com 📅 Note : Immediate joiners will be prioritized. #CapgeminiJobs #GxPTesting #ManualTesting #FunctionalTester #UAT #FIT #STLC #AgileTesting #JIRATesting #ComplianceJobs #QAJobs #SoftwareTesting #ITJobsIndia #HiringNow #ImmediateJoiners

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Major Incident Manager Position Summary As the Major Incident Manager, you will oversee all aspects of the Major Incident Management process, from identification to restoral of service as quickly as possible to minimize the impact to business operations . During the major incident lifecycle, the Incident Manager ensures timely escalations to technical teams, coordinates with support resources, and drives service restoration activities. The role also includes creating and managing timely communications during outages to stakeholders and support team performing the root cause analysis & and conducting follow-up meetings. Also, the IT Incident Manager will drive continuous improvement activities including focusing on driving down incident counts, reducing Mean time to Restore (MTTR) and incident duration and will act as an escalation point for leadership and our business partners. Some of the things you will be doing. Participate in a 24/7/365 on-call rotation. Participate in 24/7/365 shift rotations. This includes night and weekend shifts. Point of contact for all Major Incidents. Work independently to manage critical incidents, including facilitating triage calls to engage technical support teams, coordinating service restoration activities, and communicating all relevant details to key business and client stakeholders. Documenting details related to Major Incidents, including the persons & teams engaged, service restoration actions and its associated results. Craft clear and concise executive style major incident technology communications in a timely manner per the service level objective (SLO) to incident resolution. Manage major incident intake by determination of Impact and Urgency to access appropriate priority based on situational appraisal and extracted information from our partner functions. Conducting an after-action review with all parties actively engaged during a Major Incident and participating as needed in the Problem Management process as part of the investigatory team. Documenting root cause details and preventative action items for Problem Management. Participating as a global team member to coordinate the seamless transition of active incidents across and between regions, participate in and assist with communications, reporting, and follow-up actions. Maintaining a heightened level of sensitivity to future business impact and risk to customers/stakeholders. Acting in a leadership style capacity and having general oversight on our most significant Major Incident events. Establish and cultivate relationships with stakeholders to create and support the incident and problem management processes. Generate KRI/KPI reporting to measure success of the incident management process, trend analysis reports of recurring incidents, monthly metrics major incidents and other reports as required. Initiate actions to resolve potential interruptions to service identified during proactive and trending analysis of IT incidents. Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable. Participate in other projects and duties as assigned. Skill Requirements Must be able to work independently, take the initiative and be a self-starter. Must have minimum 4yr experience in Incident manager role with overall experience of minimum 6yrs+ Strong facilitation skills to command-and-control major incident bridges to ensure timely resolution (Actively run a major incident bridge independently). Excellent verbal and written communication skills are required in all aspects of this role. You will need to use proper spelling, grammar, and business language to effectively communicate with key stakeholders & leadership (both internally and with our clients). Solid interpersonal skills and a positive disposition are essential to working effectively across the organization to drive results, and a strong desire to help others succeed will be key in working and collaborating as part of our global team. Ability to self-motivate, work in high pressure and fast-paced environment to identify and implement appropriate day to day actions with high-level direction and minimal guidance. Ability to identify or infer from information available, the impact to business resulting from an incident, and determine & drive the escalation and response plan appropriate to the impact. Ability to effectively translate complex technical details into business equivalent terms for communication to a wider non-technical audience. Outgoing & collaborative approach to daily work and interactions, and a no-nonsense approach to solving problems and driving results. Proficiency with Microsoft Office Suite and desktop publishing (Outlook, PowerPoint, Excel, Word, etc.) is required for this role. Working knowledge and experience with Enterprise Service Management (ESM) platforms such as ServiceNow, or equivalent ticket management tools. Strong working knowledge of ITIL and IT Service Management processes, specifically around incident and problem management. Experience with high availability/incident response working on call. Fluent in English verbal and written. Some of the soft skills / abilities required for you to be successful in this role include: Critical Thinking, Problem Solving and Deductive Reasoning. Leadership – Capacity, Capability, and Competency (“Leaders inspire other to take action”) Commanding presence to manage major incident bridge effectively. Active Listening with the ability to learn, develop and execute quickly Great Team Player Characteristics. Maintaining a professional demeanor and attitude to “control the chaos”. Ability and confidence to act decisively and take constructive feedback. Exercise influence over a wide variety of individuals at all levels of technical & business leadership. Ability to multi-task and make good judgments in a dynamic and high impact environment. Ability to challenge the assumptions and information that does not reflect accurately the situation at hand. Excellent phone / video presence and verbal / written communication skills. Strong relationship management and client centric mindset. Additional Preferred Qualifications Strong working knowledge of ITIL and IT Service Management processes, specifically around incident and problem management. ITIL certification. Working experience and knowledge of end-to-end IT software and systems solution delivery from idea conception, design, development and transition into production operations and maintenance. Experience including software development, Unix systems administration, and cloud-based application management. Experience working in an IT Operations Command Center or Network Operations Center (NOC) for large enterprises. Strong formation in running incidents / situations / crisis events in a large, complex enterprise environment. Technical writing background is a plus. Experience & Education Requirements Participate in a 24/7/365 on-call rotation. Must have minimum 4yr experience in Incident manager role with overall experience of minimum 6yrs+ Incident Management with a demonstrated track record of increasing responsibility or satisfactory results. Demonstrable experience working in an operational area of IT, within a large or multi-client environment. Graduate Degree Holder or Equivalent Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

About This Role Wells Fargo is seeking a Lead Business Execution Consultant into HR Product and systems. We are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. In This Role, You Will Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate Review strategic approaches and effectiveness of support function and business performance Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives Influence, guide and lead less experienced Strategy and Execution staff within the group Required Qualifications: 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: HR Systems experience (e.g., Workday, Peoplesoft, SAP, ServiceNow, Oracle, or similar) preferably in a global environment with multiple integrations experience with ServiceNow HR Service Delivery application (HRSD) 3+ years' experience with Workday and ServiceNow integrations Experience with ServiceNow reporting and dashboards Experience operating in an Agile environment and/or strong knowledge and understanding of Agile Experience leading and facilitating workshops and discussions to meet client objectives and desired outcomes Experience driving the requirements process with both technical and business partners Experience interpreting business and technical needs and translating them into user stories Experience managing complex technology projects and presenting to multiple levels of management Ability to operate as part of cross functional work streams to execute projects with quality and on-time Knowledge of HR business processes Excellent verbal, written and interpersonal communication skills Strong organizational, multi-tasking and prioritization skills Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment Participation in an industry group or organization that aligns with Wells Fargo's support of Diversity, Equity & Inclusion Job Expectations: Evolve the HR Portfolio and roadmap within the Talent Acquisition space in partnership with Product leadership, HRIS, our HR business owners, and other stakeholders across the business Work closely with business partners to evaluate business requirements, plan projects, and participate in efficient development, delivery, and deployments Function as the highest-level internal consultant within technology and business groups by building and/or re-engineering HR technical and business processes and tools for greater efficiencies with significant impact to the business Lead the planning, support, and execution of user acceptance cycles, including identifying and documenting all relevant test scenarios and test cases Produce effective documentation to capture and communicate business process and requirements in the format of business process flow diagrams, data flow diagrams, data definition documents, decision trees, logic diagrams, requirements documents, and user experience flows Influence, guide and lead less experienced Strategy and Execution staff within the group Maintain task status in JIRA or similar Agile management tool Work with user groups to resolve questions, assess user needs, and recommend changes Ensure cross-functional dependencies are articulated, managed, and addressed to execute projects with quality and on-time Contribute to delivering solutions that are long-term, large scale, and require consideration of global market dynamics, trends, regulatory impact, and risk management Posting End Date: 7 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-465568

Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Act as a senior technical developer in the AI ML pod covering DCOO, procurement and supporting other CET functions Deliver initiatives and book of work including: Design, development and implementation of AI/ML initiatives and proof of concepts Coach other developers in AI ML technologies Develop new approaches and technical solutions based on use cases from across CET Build strong relationships with vendors to ensure high performance and robust/resilient service delivery Cultivate an environment that supports diversity and reflects the HSBC brand and values. Remain current on AI, ML, data, digital and emerging trends affecting the Financial Services industry Coach team members and developers in AI ML Engage with business stakeholders across corporate function to deliver tangible results from AI initiatives Qualifications - External To be successful in this role, you should meet the following requirements: An experienced technical developer with a track record of on time hand on delivery of code, documentation and innovation. Knowledge of CET data assets and use cases. Strong data and integration experience and an understanding of APIs. Track record of DevOps and Agile adoption and optimisation. Excellent written skills with ability to express complex topics and problems effectively. Proven experience of delivering ML and AI initiatives to completion Experience of Python, Java, OpenAI or other LLMs, AI ambassador course, TensorFlow, understanding the inner workings of LLMs, how to tune RAG/chunking/LLMs Experience of key CET and HSBC systems such as ServiceNow desirable Experience of cloud platforms such as GCP and AWS desirable Ability to coach and mentor developers. You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSDI

Position Overview: The Global Software Category Management specialist will driving Global Consolidation, strategic sourcing, management, and optimization of our software portfolio and delivering significant value through strategic negotiation, innovative contract design. Build supplier resilience, benchmark, cultivating strong relationships with key partners. This critical role will be responsible for developing and executing category strategies that maximize value, mitigate risk, and align with our overall business objectives. The ideal candidate will possess a strong understanding of the software landscape, excellent negotiation skills, and a proven track record of successfully managing complex software relationships and market making. Effectively navigate and collaborate across diverse cultural landscapes, ensuring alignment and success in a global context. Key Responsibilities: Develop and implement comprehensive category strategies for various software categories (e.g., SaaS, infrastructure software, development tools, enterprise applications) based on market analysis, business needs, and total cost of ownership. Drive strategic consolidation while incorporating regional requirements and considerations. Collaborate with internal stakeholders (e.g., IB's, COE's, Finance, Legal, VMO, Purchasing) to understand current and future software needs Identify and analyze key market trends, supplier landscape, and technological advancements within the software industry Lead negotiations for software contracts, licenses, and renewals to achieve optimal pricing, terms, and service levels Conduct regular supplier reviews and drive continuous improvement initiatives. Monitor supplier performance against contractual obligations and KPIs, proactively addressing any issues. Identify and mitigate potential risks associated with software vendors and contracts Effectively communicate category strategies, sourcing decisions, and performance updates to key stakeholders across the organization Act as a subject matter expert on software category management within the company Value Generation & Deal Management - through strategic negotiation and innovative Required Skills & Competencies: Ability to construct complex global IT contract negotiations, including innovative deal structuring and risk mitigation, Strong negotiation skills, with the ability to manage diverse situations and master the intricacies of the art of negotiation. 10+ years of experience in strategic sourcing, category management, procurement, with a significant focus on software Deep understanding of various software licensing models (e.g., Benchmarking, perpetual, subscription, usage-based, SPLA) and contract terms of leading softwares like Salesfource, Microsoft, SAP, Servicenow...etc Develop and implement comprehensive category strategies for all Salesforce, Microsoft software categories aligned with business objectives and technology roadmap Salesforce - Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Platform, MuleSoft, Tableau, Slack, AppExchange solutions Microsoft - Microsoft 365, Azure, Dynamics 365, Windows Server, SQL Server, developer tools Excellent negotiation, communication (written and verbal), and interpersonal skills Proven track record of managing significant contracted spending (multimillion dollar) and delivering substantial cost savings and avoidance Knowledge of relevant software procurement tools and technologies, strong understanding of risk management and compliance principles related to software. Ability to navigate diverse legal and cultural negotiation styles, adapting strategies to achieve favorable outcomes in various regions Ability to analyze complex data to drive global consolidation and cost optimization Must be able to gain buy in from many different departments and global regions, to achieve compliance Must be able to work with suppliers from many different countries, and be aware of differing business practices. Experience & Qualifications: Certified Procurement Manager (CPM/CPSM) or equivalent certification from a recognized institution (e.g., ISM) and or Bachelor's degree in Supply Chain Management, Business Administration, or a related field; Master's degree preferred. 10+ years of experience in strategic sourcing, category management, procurement, with a significant focus on software Deep understanding of various software licensing models (e.g., Benchmarking, perpetual, subscription, usage-based) and contract terms of leading softwares like Salesfource, Microsoft, SAP, Servicenow...etc Excellent negotiation, communication (written and verbal), and interpersonal skills Proven track record of managing significant contracted spending (multimillion dollar) and delivering substantial cost savings and avoidance Knowledge of relevant software procurement tools and technologies, strong understanding of risk management and compliance principles related to software. Category Management will actively engage with the six other domains to drive improvements, optimization and value engineering initiatives. This collaboration will focus on enhancing effectiveness, disseminating market insights, sourcing vendors, structuring deals, and facilitating final decisions, all while securing the most favorable and flexible commercial agreements. Trivandrum Kerala India

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Cyber Managed Services – Privileged Identity & Access Management – Senior Consultant (BeyondTrust PAM – Operations) We are seeking a skilled and experienced Senior Consultant – BeyondTrust PAM Operations to join our Cyber Managed Services team. This role focuses on delivering ongoing operational support, maintenance, and continuous improvement of BeyondTrust PAM environments for our clients. The ideal candidate will bring deep expertise in BeyondTrust operations, strong troubleshooting skills, and a commitment to ensuring secure and reliable access to privileged systems. Key Responsibilities: Provide Level 2 and Level 3 operational support for BeyondTrust PAM-related issues, including access failures, session management disruptions, and system performance concerns. Perform day-to-day administration of privileged accounts within the BeyondTrust platform — including provisioning, deprovisioning, access reviews, and policy updates as per change requests. Monitor BeyondTrust system health and logs proactively; perform regular housekeeping activities to ensure availability, stability, and performance. Coordinate with client IT/security teams to maintain alignment with security policies, operational procedures, and audit requirements related to PAM. Maintain and update Standard Operating Procedures (SOPs) and runbooks; contribute to documentation and knowledge base for consistent operations. Perform routine health checks, validations, and access audits; work on remediation of findings from internal or external audits. Support operational controls like Multi-Factor Authentication (MFA), session recording, and other security configurations within the PAM environment. Handle incident tickets, change requests, and service requests per agreed SLAs, escalating as needed and ensuring proper closure with documentation. Keep up with BeyondTrust product updates, known issues, and patches to advise on operational relevance or risk. Identify automation opportunities within day-to-day operations to reduce manual effort and increase efficiency. Work closely with BeyondTrust support or third-party vendors when necessary to resolve product-level or environment-specific issues. Preferred Skills: Strong hands-on experience in BeyondTrust Password Safe, Session Management, and general PAM operational functions. Understanding of IAM concepts, access lifecycle management, and integration touchpoints with directory services or ticketing systems. Working knowledge of ITSM tools (ServiceNow, Jira, etc.) for managing tickets and changes in a structured environment. Basic scripting capabilities (e.g., PowerShell or Python) for automation or data extraction/reporting. Ability to analyze logs and events to troubleshoot issues and provide RCA (Root Cause Analysis). Familiarity with security and compliance frameworks such as SOX, GDPR, PCI-DSS, especially in an operations context. Strong communication skills for stakeholder interactions, documentation, and process adherence. Experience working in 24x7 or follow-the-sun support models. Education: Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field. Work Requirements: Willingness to work in rotational shifts or be part of on-call support as per business needs. Occasional off-hours or weekend support during critical issues or planned activities. Readiness to collaborate across time zones with global teams or clients. Willingness to travel as required. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. ITAM Operations Executive (Associate/Senior Associate) EY Technology: Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization. EY Technology supports our technology needs through three business units: Client Technology – focuses on developing new technology for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly Enterprise Technology (ET) – ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience. Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems. The opportunity Here, you’ll handle end user IT hardware demand identification, demand identification to ensure the end user IT hardware stock availability at GDS India locations/offices to meet the business demand timely. That mean working to manage existing process and look for opportunity to improve our IT Hardware Asset Management (ITHAM) practices wherever you find yourself, you’ll be making a visible impact on projects, operational metrics, and process improvement. You’ll often work on-site to personally understand the process, operation and with cross functional such as procurement , S2P, Finance , WES , compliance Your key responsibilities Acting as an experienced practitioner across all aspects of HAM including processes, organization, tools, data, governance Designing and documenting processes, policies, standards, and process requirements Performing Hardware Asset demand assessment against demand with identifying gaps/risks and optimization opportunities Defining practice governance structure and required reports/dashboards Working closely with tools teams (e.g., ServiceNow) to implement processes, controls, dashboard Providing trusted advice on how ITAM transformation and technology enablement can lead to improved performance, reduce risks, and optimize investments Ensure the SOW’s and BRET’s for Vendors are in place Finalize high level requirements to carry out Demand Assessment against demand requests Coordinate demand assessment meetings with Service Line Managers, HR , BRM, OSTS Create demand management performance reports / Metrics to OSTS leadership and identify improvements Provide Inputs to define OLA’s and SLA’s for IT Asset Demand Management Demand Identification and Purchase Finalize the quantity of IT hardware assets for procurement, obtain approvals Manage the PR to delivery of asset purchases Prepare and maintain a month-wise demand vs supply report (IT asset reconciliation) for the next 6 months period, using the pre-defined template Report shall be refreshed every month or ad-hoc, when there is any significant hiring surge from service lines/ functions Purchase to be initiated in advance considering the delivery timeline taken by the vendors, custom clearance and internal processing Key levers, risk/ issues to be identified from the monthly reconciliation and should be informed/escalated to respective functions for timely support and appropriate action to timely taken GDS operations enablement and location leaders should also be informed / consulted for key risk/ issues mitigation Supply against allocation Monitor the Hardware Asset stock status in view of joiners with confirmed date of joining and ensure no stock pressure at least for the next 4-6 weeks Ensure Supply against demand is on track and no stock room has shortage Ensure all requirements have been channelised for delivery through internal teams to vendors Dashboard to be prepared based on the pre-defined template Key levers, risk/ issues to be identified from the dashboard and should be informed/escalated to respective functions for timely support GDS operations enablement and location leaders should also be informed / consulted for key risk/ issues mitigation Key output parameters and criteria for the process to be success Monthly/ad-hoc demand vs supply report Weekly stock allocation status (for laptops) Notification to talent and service line operations on plan variance Risk identified (if any) and recommended mitigation steps Skills and attributes for success At least 7 years of IT- HAM demand management experience as a practitioner Sound experience of working and collaboration with cross functions to deliver result. Ability to design enablers (policies, standards, process, controls, governance, tool requirements) that satisfy GDS India requirements Ability/experience to perform assessment of current state, define target state and prepare roadmap to achieve the target state Good understanding of ITAM tool, like ServiceNow Ability to learn quickly and work independently To qualify for the role, you must have Bachelor's degree, preferably in Information Systems Management, Engineering or similar discipline Experience working in a large cross-functional team environment Experience in Service Now ITSM and ITAM modules Experience in demand and supply management of end user’s hardware products Experience of IT assets life cycle dealing with procurement/Finance/Facility/Customs/SEZ The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds Excellent communication & interpersonal skills Experience in MS Excel-data management, pivot reporting, analytics Advanced skills in Microsoft Office (Macros, Excel and PowerPoint) Proficient knowledge in regard to business intelligence tools (e.g. Tableau, power BI) Analytical skills and strong organizational abilities What working at EY offers We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. JOB DESCRIPTION: The Senior ServiceNow Business Analyst will work as a liaison among stakeholders to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems. The business analyst’s primary responsibility is to provide specific ITSM process (such as Incident Management, Problem management, Asset Management, Configuration Management and Knowledge Management) support to the preparation and evaluation of technical documents, analysis, briefings and recommend solutions that enable the organization to achieve its goals. ESSENTIAL DUTIES: Requirements Gathering Prepare for and conduct requirements elicitation sessions using a variety of techniques including but not limited to brainstorming, interviews, surveys, requirements workshops, observation, task and workflow analysis, prototyping, storyboarding, document analysis, interface analysis, and focus group sessions. Document elicitation results and validate with project team to ensure stated requirements align with the projects teams understanding of the requirements. Requirements Analysis Work with project team to prioritize requirements and agree on assumptions and constraints. Organize, model, and specify requirements with the appropriate level of detail given complexity, risk, and audience. Work with project team to verify and validate requirements through review of requirements. Requirements Management & Communication Write requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely. Decompose high-level business and user requirements into functional and nonfunctional requirements, specified in an appropriate level of detail suitable for use by internal project team members who base their work on the requirements. Represent requirements using alternative views (ex. models/diagrams) where appropriate. Communicate requirements to ensure all project team members have a shared understanding of the solution and secure requirement confirmation/approval from project team members. Manage issues and changes to baselined requirements by identifying business impact of the changes and through effective application of change control processes and tools. Manage traceability of requirements to ensure alignment to project goals and objectives as well as alignment to development and testing plans. Manage requirements documentation for reuse. Solution Assessment & Validation Works with project team to ensures proposed solutions align with requirements and maximizes value. Defines requirements for solutions needed to transition from an existing solution to a new one. Define acceptance criteria, perform gap analysis on proposed solutions, and make recommendations. Work with project team to evaluate impact of defects and to develop plans for resolution or other mitigation. EDUCATION Bachelor’s degree in related field or equivalent experience. TECHNICAL SKILLS Proficient in Microsoft Office products such as Outlook, Word, Excel, and Visio Experience with ServiceNow modules Knowledge of defect tracking processes and tools SPECIAL REQUIREMENTS SPECIFIC TO JOB Ability to work in a highly collaborative environment and consult effectively with employees at all levels. A strong knowledge of ServiceNow and IT systems. Strong attention to detail, motivation, and ability to take initiative. ServiceNow end user and customer communication skills. Listening, observation, and oral communication skills; understand what people say and detect what they might be hesitant to say. Analytical skills: critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish solution ideas from requirements, and distinguish user requests from underlying needs. Facilitation skills; lead requirements elicitation workshops. Organizational skills : work with the vast array of information gathered during elicitation and analysis and manage rapidly changing information. Writing skills; communicate information effectively to all levels of internal and external project team members. Interpersonal skills: help negotiate priorities and resolve conflicts among project team members. Modeling skills: represent requirements information in graphical forms that augment textual representations. Time management skills : manage multiple tasks and responsibilities at once with the ability to quickly pivot and reprioritize accordingly. EXPERIENCE Minimum of 5 to 10 years of business analysis experience working in a development environment. Highly knowledgeable in best practices relating to ITSM, particularly ITIL. Working with software engineers to ensure requirements effectively support the development and execution of test plans, including test cases/scripts/scenarios. Understands project management methodologies. Experience with both structured and object-oriented analysis techniques. Proven experience in operational business process improvement. Knowledge of Agile methodologies and other tools supporting fact-based decisions. PREFERRED REQUIREMENTS Experience with ServiceNow. At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.