12783 Servicenow Jobs - Page 18

Job Information Date Opened 08/12/2025 Job Type Full time Industry IT Services City Bengaluru,Hyderabad State/Province Karnataka Country India Zip/Postal Code 560001 Job Description Required Skills & Experience Technical Expertise: Proven experience with portal platforms (e.g., ServiceNow, SharePoint, Liferay, or similar), including custom development, configuration, and integration. Programming Skills: Proficiency in relevant languages and frameworks such as JavaScript, HTML/CSS, AngularJS, React, or other portal-related technologies. Project Delivery: Demonstrated ability to deliver complex projects under tight deadlines, with strong organizational and time management skills. Communication: Excellent verbal and written communication skills, with the ability to translate technical concepts for non-technical stakeholders. Problem Solving: Strong analytical skills and a proactive approach to troubleshooting and resolving issues. Preferred Qualifications Experience with service portal revamps or large-scale portal implementations. Familiarity with agile methodologies and rapid development cycles. Certifications in relevant portal technologies (e.g., ServiceNow Certified Application Developer)

L ocation: Hyderabad, Telangana About Us: Kreeyaa is a ServiceNow Partner, a provider of innovative IT solutions, specializing in delivering comprehensive digital transformation services to businesses across various industries. We are committed to helping our clients optimize their IT infrastructure and improve service delivery through cutting-edge technology and expert consulting. Job Summary: We are seeking a highly skilled and experienced ServiceNow Solution Architect to join our dynamic team. The ideal candidate will possess extensive knowledge of the ServiceNow platform and be capable of designing and implementing robust solutions that enhance business processes and drive operational efficiency. This role requires strong technical expertise, excellent problem-solving skills, and the ability to lead cross-functional teams. Key Responsibilities: Solution Design and Implementation: Architect and design comprehensive ServiceNow solutions, including ITSM, ITOM, ITBM, and HRSD modules. Lead the implementation of ServiceNow solutions, ensuring alignment with business requirements and best practices. Develop detailed technical documentation, including solution architecture, design specifications, and integration plans. Integration and Customization: Design and implement integrations between ServiceNow and third-party systems (e.g., SAP, Salesforce, Azure) using REST and SOAP APIs. Customize ServiceNow applications to meet specific business needs, ensuring seamless functionality and user experience. Develop and manage automated workflows and scripts to streamline IT processes and reduce manual effort. Project Management and Leadership: Lead project teams in the planning, execution, and delivery of ServiceNow projects, ensuring timely completion and adherence to scope and budget. Provide technical guidance and mentorship to developers and administrators, fostering a collaborative and high-performing team environment. Conduct workshops and training sessions for stakeholders to promote platform adoption and effective use. Stakeholder Management: Collaborate with business units and stakeholders to gather requirements, define project scope, and translate business needs into technical solutions. Communicate effectively with clients and internal teams, providing regular updates on project status and addressing any issues or concerns. Build and maintain strong relationships with clients, ensuring high levels of satisfaction and long-term partnership. Continuous Improvement: Stay current with ServiceNow product releases, features, and best practices, leveraging new capabilities to enhance solutions. Identify opportunities for process improvement and innovation, driving continuous enhancement of service delivery and operational efficiency. Provide ongoing support and maintenance for ServiceNow instances, ensuring optimal performance and reliability. Qualifications: Minimum of 8 years of experience in ServiceNow development, design, and implementation. Extensive knowledge of ServiceNow modules, including ITSM, ITOM, ITAM, ITBM, and HRSD. Strong understanding of ITIL processes and best practices. Proficient in scripting languages such as JavaScript, Glide, and AngularJS. Experience with REST and SOAP API integration. Proven track record of successfully leading ServiceNow projects from inception to completion. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to interact effectively with clients and team members. ServiceNow Implementation Specialist and ServiceNow Certified Application Developer Please send your updated resume to careers@kreeyaa.com or prachi.g@kreeyaa.com Job Category: ServiceNow Job Type: Full Time Job Location: Hyderabad Telangana

As an IT Change Enablement Expert within the Service Control team, you will be responsible for defining, standardizing, and implementing service management processes. Your key focus will be on adapting the Change Enablement process to meet the requirements of Continuous Integration and Continuous Delivery, while also aligning with new automation concepts through collaboration with experts. Your responsibilities will include developing digital strategy processes for Change Enablement, emphasizing continuous integration, continuous delivery, devops, automation, and data analytics evolution. You will lead the day-to-day change enablement workflow tasks, ensuring adherence to risk controls, and preparing detailed data analytics and change reporting for Governance meetings. Additionally, you will engage with Release Managers, Engineering, Operational Risk, and Audit teams to drive task delivery within the Change Enablement context. To excel in this role, you must have experience in IT Change Enablement/Change Management within large organizations, as well as proficiency in ITIL 3 or 4 and Microsoft suite of tools. A solid understanding of risks in System Delivery Lifecycle (SDLC) and change environments is essential, along with knowledge of Continuous Integration, Continuous Delivery concepts, and related toolsets like ServiceNow and Gitlab. Familiarity with devops, agile methodologies, and strong analytical skills are also required. The ideal candidate will possess attention to detail in operational processes, programming and/or automation skills, and a proactive approach to identifying process improvement opportunities. Being a dynamic team player with strong communication and stakeholder management skills is crucial, along with the ability to produce accurate information under tight deadlines. Experience with ServiceNow, M365 suite tooling, and PowerBI is preferred. Certifications such as DevOps foundation and experience with Gitlab CI/CD, AI tooling, and a balance of engineering and service mindset are considered advantageous. Proficiency in English at an advanced level (C1) is required for this senior role based in Pune, India. Req. VR-113972 Change Management BCM Industry 08/08/2025,

You should have 8-11 years of development experience and be certified in ITIL, HRSD, and ITSM. Your role will involve hands-on experience in developing HRSD and ITSM applications, understanding business requirements, and resolving technical issues in the system. Additionally, you must have great scripting knowledge and manage coordination across technical and functional teams. Excellent communication skills are essential for this role. In terms of technical requirements, you should have a strong understanding of HRSD workflows and customizations, as well as ITSM modules such as Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, and Service Catalog. Proficiency in ServiceNow Glide API Scripting, JavaScript, HTML, CSS, and AngularJS is required. Experience in 3rd party integrations using REST and SOAP is also important. As part of the technical skills needed for this role, you should have expertise in Cloud Service Incident Management, with additional skills in Servicenow, Cloud Service Manager, and Infrastructure Support. The company you will be working for, Infogain, is a human-centered digital platform and software engineering company based in Silicon Valley. They specialize in engineering business outcomes for Fortune 500 companies and digital natives in various industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. Infogain is a Microsoft Gold Partner and Azure Expert Managed Services Provider. They have offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in several locations including Seattle, Houston, Austin, Krakow, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.,

You will be a valuable member of our team as an ITAM/ServiceNow Specialist. Your role will involve implementing ServiceNow's Software Asset Management (SAM) Pro and Hardware Asset Management (HAM) Pro modules in various implementations. To excel in this position, you must have a strong grasp of IT Asset Management (ITAM) principles, ServiceNow development, and possess relevant certifications. Your responsibilities will include: - Managing end-to-end SAM operations, including software data quality checks, data processing, and reporting. - Developing integrations to collect software license and usage data from SAAS and custom applications. - Configuring ServiceNow Software Asset Workspace for publishers. - Establishing the SAM program's operating model, resource requirements, policies, and documenting processes. - Implementing best practices for license consumption reporting using SAM tools. - Proposing and executing improvement initiatives in software asset and license compliance procedures. Basic Qualifications: - Demonstrated hands-on experience of 2-6 years in ServiceNow SAM Pro with a comprehensive understanding of SAM OOTB processes and features. - Proficiency in various publisher licensing models. - Ability to extract data from multiple systems to access information like contracts, purchase records, and license agreements. - Excellent skills in creating process and procedure documents, explaining potential outcomes of each process in SAM. - Familiarity with discovery tools and Service Graph connectors. - Capability to collaborate with stakeholders, implement/develop OOTB SAM Pro Product with minimal supervision. - Strong technical abilities, including scripting, workflow configuration, and business rule development. - Deep knowledge of ServiceNow platform capabilities, modules, and best practices. - Proficiency in scripting languages such as Java Script, Glide Script, and other relevant languages. Preferred Qualifications: - Experience in conducting workshops and training sessions for teams to enhance the effective use of ServiceNow ITAM solutions. - Integration experience with third-party tools and data sources using APIs, SCCM, web services, and connectors. Join us and contribute your expertise to our dynamic team as we continue to excel in ITAM and ServiceNow implementations.,

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. We are looking for a skilled Cloud DevOps Engineer with expertise in both AWS and Azure platforms. This role is responsible for end-to-end DevOps support, infrastructure automation, CI/CD pipeline troubleshooting, and incident resolution across cloud environments. The role will handle escalations, lead root cause analysis, and collaborate with engineering and infrastructure teams to deliver high-availability services. You will also contribute to enhancing runbooks, SOPs, and mentoring junior engineers. Act as a primary escalation point for DevOps-related and infrastructure-related incidents across AWS and Azure. Provide troubleshooting support for CI/CD pipeline issues, infrastructure provisioning, and automation failures. Support containerized application environments using Kubernetes (EKS/AKS), Docker, and Helm. Create and refine SOPs, automation scripts, and runbooks for efficient issue handling. Perform deep-dive analysis and RCA for recurring issues and implement long-term solutions. Handle access management, IAM policies, VNet/VPC setup, security group configurations, and load balancers. Monitor and analyze logs using AWS CloudWatch, Azure Monitor, and other tools to ensure system health. Collaborate with engineering, cloud platform, and security teams to maintain stable and secure environments. Mentor junior team members and contribute to continuous process improvements. Hands-on experience with CI/CD tools like GitHub Actions, Azure DevOps Pipelines, and AWS CodePipeline. Expertise in Infrastructure as Code (IaC) using Terraform; good understanding of CloudFormation and ARM Templates. Familiarity with scripting languages such as Bash and Python. Deep understanding of AWS (EC2, S3, IAM, EKS) and Azure (VMs, Blob Storage, AKS, AAD). Container orchestration and management using Kubernetes, Helm, and Docker. Experience with configuration management and automation tools such as Ansible. Strong understanding of cloud security best practices, IAM policies, and compliance standards. Experience with ITSM tools like ServiceNow for incident and change management. Strong documentation and communication skills. To qualify for the role, you must have 3 to 5 years of experience in DevOps, cloud infrastructure operations, and automation. Hands-on expertise in AWS and Azure environments. Proficiency in Kubernetes, Terraform, CI/CD tooling, and automation scripting. Experience in a 24x7 rotational support model. Relevant certifications in AWS and Azure (e.g., AWS DevOps Engineer, Azure Administrator Associate). Cloud Platforms: AWS, Azure CI/CD & Deployment: GitHub Actions, Azure DevOps Pipelines, AWS CodePipeline Infrastructure as Code: Terraform Containerization: Kubernetes (EKS/AKS), Docker, Helm Logging & Monitoring: AWS CloudWatch, Azure Monitor Configuration & Automation: Ansible, Bash Incident & ITSM: ServiceNow or equivalent Certification: AWS and Azure relevant certifications Cloud Infrastructure: CloudFormation, ARM Templates Security: IAM Policies, Role-Based Access Control (RBAC), Security Hub Networking: VPC, Subnets, Load Balancers, Security Groups (AWS/Azure) Scripting: Python/Bash Observability: OpenTelemetry, Datadog, Splunk Compliance: AWS Well-Architected Framework, Azure Security Center Enthusiastic learners with a passion for cloud technologies and DevOps practices. Problem solvers with a proactive approach to troubleshooting and optimization. Team players who can collaborate effectively in a remote or hybrid work environment. Detail-oriented professionals with strong documentation skills.,

As a Sales Manager for the US region, you will play a crucial role in driving business development and operations from our Pune office. Your primary responsibility will be to develop and execute regional strategies for IT services and reselling in the US market. You should have a deep understanding of IT services and reselling, with a solution-based approach that meets customer needs effectively. Your key responsibilities will include identifying new business opportunities, managing existing customer relationships, collaborating with C-level executives to propose customized IT solutions, and delivering compelling proposals and presentations to win new business. You will be expected to drive revenue growth by optimizing sales cycles, identifying upsell/cross-sell opportunities, and negotiating large-scale deals. Furthermore, you will work closely with internal teams such as sales, marketing, and technical support to ensure seamless service delivery and project success. Monitoring market trends, competitor activities, and customer feedback will be essential to continually enhance our service offerings. To qualify for this role, you should hold a Bachelor's degree in Business, Information Technology, or a related field (Masters preferred) and have at least 5 years of experience in managing IT services and reselling operations, particularly in the US market. Strong communication and presentation skills, along with the ability to influence and build relationships with senior decision-makers, are crucial for success in this role. Additionally, you should possess in-depth knowledge of IT services, including DevOps and Agile practices, and have experience in managing, mentoring, and developing high-performance teams. The ability to thrive in a fast-paced, dynamic environment with competing priorities is a key trait we are looking for in potential candidates. If you are ready to make an impact and grow together with us, we encourage you to apply for this exciting opportunity as a Sales Manager for the US region.,

Company Description Cloudologic is a leading cloud consulting and IT service provider headquartered in Singapore, with strong operational roots in India. Specializing in cloud operations, cybersecurity, and managed services, we serve a global clientele across various industries. Our Commitment To Delivering High-quality, Scalable, And Secure Solutions Has Positioned Us As a Trusted Partner In The Ever-evolving Digital Overview We are looking for a creative and technically skilled UI/UX Designer with a solid foundation in user-centered design and proven experience in developing engaging and intuitive conversational user interfaces. This role focuses on designing seamless experiences across platforms such as Web, Mobile, Microsoft Teams, and Slack, with a strong emphasis on the ServiceNow Virtual Agent framework. Responsibilities The ideal candidate will have hands-on experience in ServiceNow Service Portal and Virtual Agent customization, excellent UI development skills, and the ability to turn complex business requirements into elegant, user-friendly Responsibilities : Design and optimize conversational interfaces for ServiceNow Virtual Agent, ensuring consistency across Web, Mobile, MS Teams, and Slack. Build and maintain Figma files, reusable components, and design systems to ensure scalable and consistent UI patterns. Collaborate with product managers, developers, and business stakeholders to gather requirements and translate them into detailed FRS (Functional Requirement Specifications) and wireframes. Develop visualizations, user flows, and high-fidelity prototypes using tools such as Figma, Adobe XD, or Sketch. Customize and implement ServiceNow Virtual Agent widgets and UI components using HTML, CSS, JavaScript, and AngularJS within the Service Portal framework. Conduct user research, perform usability testing, and refine designs based on feedback and analytics. Ensure the accessibility, responsiveness, and performance of UI designs across all supported platforms. Maintain up-to-date design documentation, adhering to ServiceNow UX guidelines and Cloudologic branding standards. Work closely with Agile/Scrum teams to deliver high-quality UI/UX components in a collaborative and iterative Skills & Experience : 79 years of experience in UI/UX design for enterprise-level applications. Minimum 2 years of hands-on experience with ServiceNow, specifically Virtual Agent and Service Portal customization. Proficiency in HTML5, CSS3, JavaScript, and AngularJS. Expertise in Figma for designing and maintaining scalable component libraries and mockups. Experience designing chatbot interfaces and working knowledge of conversational UX best practices. Strong understanding of accessibility standards, responsive design, and UX principles. Proven ability to convert business needs into comprehensive FRS documentation and UI design Qualifications : Familiarity with NLU (Natural Language Understanding) concepts and conversational AI design. Experience with ServiceNow Flow Designer, NLU Studio, and Virtual Agent Designer. Working knowledge of ServiceNow UI policies, UI scripts, and custom widget development. Exposure to multichannel chatbot deployments, including MS Teams, Slack, and mobile platforms. Experience in Agile/Scrum environments with strong collaboration and communication skills. (ref:hirist.tech)

Job Overview We are seeking an experienced Scrum Master to facilitate Agile development for a ServiceNow Virtual Agent (VA) project. You will coach a cross-functional team (developers, architects, QA, and product owners) to deliver AI-driven chatbot solutions using ServiceNows Virtual Agent, NLU, and conversational AI capabilities. Your role ensures smooth sprint execution, removes blockers, and aligns stakeholders on Agile best Responsibilities : Facilitation : Lead daily stand-ups, sprint planning, reviews, and retrospectives for the VA team. Ensure adherence to Scrum/Kanban methodologies while tailoring processes to AI/ServiceNow projects. Track and report sprint progress (velocity, burndown charts, blockers) to Enablement : Shield the team from distractions and resolve impediments (e.g., dependency delays, unclear requirements). Foster collaboration between ServiceNow developers, NLP specialists, and UX designers. Coach the team on Agile/Scrum principles and continuous Alignment : Work with the Product Owner to refine the backlog, prioritize VA features (intents, integrations, UX), and ensure user stories are "ready" for sprint. Coordinate with ServiceNow architects to align technical dependencies (e.g., NLU training, API integrations). Bridge communication between technical teams and business stakeholders (ITSM, HR, & Improvement : Monitor sprint health (e.g., predictability, QA pass rates) and recommend adjustments. Promote innovation in AI/chatbot delivery (e.g., leveraging Now Assist, GenAI Skills & Qualifications : Scrum Master Certification (CSM, PSM, or SAFe). 3+ years as a Scrum Master for software/AI projects (chatbots, NLP, or ServiceNow preferred). Familiarity with ServiceNow platform (Virtual Agent, ITSM, Agile Development Module). Understanding of AI/ML concepts (intent training, conversational design, NLU). Strong Jira/ServiceNow Agile Dashboard expertise for backlog management. Excellent stakeholder management and conflict-resolution skills (ref:hirist.tech)

Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology. Enriched by human intelligence. In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future. That’s why we cover the entire supply chain with unparalleled breadth and depth, backed by over 50 years’ experience. Our team of over 2,400 experts, operating across 30 global locations, are enabling customers’ decisions through real-time analytics, consultancy, events and thought leadership. Together, we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most. WoodMac.com Wood Mackenzie Brand Video Wood Mackenzie Values Inclusive – we succeed together Trusting – we choose to trust each other Customer committed – we put customers at the heart of our decisions Future Focused – we accelerate change Curious – we turn knowledge into action Role Purpose Entitlement Lead Specialist is responsible for providing operational support in ensuring product entitlement is correctly set up and maintained, and related systems are working effectively and continuing to meet the needs of the business. This role serves as key liaison between internal departments such as Research, Sales, Marketing, and Technology. Main Responsibilities Product Entitlement: Serve as a subject matter expert on entitlement policies and procedures Lead and coordinate the operation and development of the entitlement system and processes used to deliver content and access to clients Ensure that content and tools published on the portal are correctly entitled and accessible to clients in line with their subscriptions Work closely with Research Operations and Product Teams to fully define requirements for the introduction of new or enhancements of existing products and content Partner with key stakeholders including Sales, Finance, Technology to investigate and resolve entitlement-related issues Ensure specific actions are delivered within the accepted timeframes of each project Work with Product Teams to ensure entitlement is signed off and periodically reviewed Troubleshoot issues in accordance with agreed SLAs/KPIs and escalation procedures Provide day-to-day support for other entitlement-related queries and requests Act as an SME on specified projects, ensuring the needs of the Entitlement team and wider Sales team are represented, and ensuring core tasks are fully delivered Process Definition & Improvement Ensure processes are clearly documented, maintained, with user guides created and shared where appropriate Participate in the design and delivery of internal training, as well as provide ad hoc learning support to the business Support ongoing process and system improvement activity, including gathering internal user feedback, as well as participating in design, implementation, testing and rollout activities Identify and implement process improvements to optimise entitlement accuracy and efficiency Train and support junior staff or other departments on entitlement protocols To continually encourage best practice use of systems and processes by the business Knowledge And Experience Candidates should be confident and professional with 5+ years' experience of working in either a client-facing or process-driven environment. A strong commercial focus and excellent organisational and IT skills, as well as flexibility and good time management are essential to succeed in this role. Key Competencies A commitment to excellence, providing high-quality level of service to internal customers Excellent problem-solving skills Attention to detail and accuracy Building and maintaining relationships Facilitating prompt and seamless communication among team members Managing multiple tasks, multiple contacts and co-ordination with multiple teams Organising complex actions and ensuring that they are followed through Strong organisation and planning skills and the ability to manage own workload within sometimes tight timescales Excellent IT skills (Word, Excel, PowerPoint) Strong working knowledge of entitlement or license management platforms (e.g. Salesforce, ServiceNow, Jira) About Wood Mackenzie Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology. Enriched by human intelligence. In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future. That’s why we cover the entire supply chain with unparalleled breadth and depth, backed by over 50 years’ experience. Our team of over 2,400 experts, operating across 30 global locations, are enabling customers’ decisions through real-time analytics, consultancy, events and thought leadership. Together, we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most. Expectations Build and maintain impactful relationships beyond our team Strong communication skills with ability to present clear information Ability to make timely decisions and take action A high level of attention to detail Good organisation and time management skills, with the ability to work autonomously Ability to elicit stakeholder requirements Confident, self-motivated, professional, proactive, and entrepreneurial We are a hybrid working company and the successful applicant will be expected to be physically present in the office at least 2 days per week to foster and contribute to a collaborative environment, but this may be subject to change in the future. While this is expected to be a full-time role, part-time or flexible working arrangements will be considered Wood Mackenzie Values Inclusive – we succeed together Trusting – we choose to trust each other Customer committee – we put customers at the heart of our decisions Future Focused – we accelerate change Curious – we turn knowledge into action Equal Opportunities We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex, national origin, disability or protected veteran status. You can find out more about your rights under the law at www.eeoc.gov If you are applying for a role and have a physical or mental disability, we will support you with your application or through the hiring process.

Position : SAP - Delivery Manager Location : Gurgaon, Delhi Key Responsibilities Own end-to-end service delivery for SAP and related IT services, ensuring SLAs, KPIs, and performance standards are met. Coordinate with internal SAP functional/technical teams and external vendors to manage issue resolution, enhancements, and service requests. Act as the primary point of contact for SAP service-related escalations and problem management. Ensure successful incident, change, and problem management processes related to SAP systems. Drive regular service review meetings with stakeholders and provide performance reports. Collaborate with SAP project managers for service transition, knowledge transfer, and operational readiness. Identify areas for process optimization and work toward continuous service improvement. Support compliance with IT governance, audit, and security requirements, especially around SAP systems. Maintain up-to-date documentation for service processes, runbooks, and escalation paths. Provide leadership and mentoring to support teams involved in SAP service Skills & Experience : 8+ years of experience in IT service delivery, with at least 35 years working in SAP environments (SAP ECC, S/4HANA, SAP BASIS, etc. Strong understanding of SAP modules (e.g., FI, MM, SD, HR) and integration points. Experience managing cross-functional teams and third-party vendors in a support/service capacity. Familiarity with ITIL practices and service management tools (e.g., ServiceNow, Remedy). Excellent communication, stakeholder management, and conflict-resolution skills. Strong analytical mindset with attention to detail in service reporting and SLA tracking. Ability to manage multiple priorities in a fast-paced environment. (ref:hirist.tech)

Job Description We are looking for an experienced ServiceNow ITSM Functional Consultant to act as a critical link between the clients support and operations teams and the standard ServiceNow ITSM workflows. The consultant will assess and analyze existing internal (1P) ticketing systems and design transition strategies to migrate processes to ServiceNow modules such as Incident, Case, Change, and Knowledge with minimal customization. This role focuses on aligning business processes with ServiceNows out-of-the-box capabilities to ensure smooth adoption and operational Responsibilities : Analyze and map current support and operations workflows and associated data models; create documentation where necessary. Translate business and operational requirements into process designs compatible with ServiceNow ITSM modules. Design resolver flows, approval workflows, and support group hierarchies aligned with best practices and client needs. Lead functional workshops and discussions with stakeholders, support teams, and product owners to gather requirements and validate designs. Collaborate closely with client product managers and Business System Analysts (BSAs) to ensure the delivery of fit-for-purpose process designs. Document key decisions, process flows, and migration plans clearly and comprehensively. Conduct periodic knowledge transfer sessions and training for client teams to ensure smooth transition and adoption. Support migration planning efforts, focusing on legacy-to-SaaS transitions in large enterprise Experience and Skills : Minimum 7 years of experience in IT Service Management (ITSM) process consulting or functional roles. Deep expertise in ServiceNow ITSM modules: Incident, Change, Case, Software Asset Management (SAM), and Knowledge Management. Proven experience with large enterprise operations, particularly migration from legacy/internal systems to SaaS platforms like ServiceNow. Strong stakeholder engagement and workshop facilitation skills. Excellent documentation and communication skills, able to produce clear, structured process documentation and migration plans. Strong analytical skills with the ability to design processes that minimize customization while maximizing alignment with out-of-the-box ServiceNow capabilities. Ability to work collaboratively across technical and business teams. (ref:hirist.tech)

Job Description Job Purpose ICE Digital Trade provides paperless global trade management solutions which digitize, automate, and accelerate trade & post-trade operations, finance, logistics, compliance, and visibility. The Client Support Specialist will work with the ICE Digital Trade Application Support team to provide first-line support for customers who use our proprietary shipping and trade documentation solutions. The ideal candidate will become well-versed in our products, markets, and operations, and is pivotal to ICE’s commitment to strong customer service. Responsibilities Resolve incidents & requests Take proactive actions / measures to limit corrective maintenance activities Create and maintain knowledgebase Provide level 1 application support, liaising with level 2 and level 3 support teams to resolve reported issues and incidents Onboard and off-board clients for ICE Digital Trade products and services Update the ticketing system (e.g. Salesforce, ServiceNow, JIRA) for the reported problem and resolution Promptly address user requests, incidents, and problems, ensuring timely resolution Participate in testing to verify and understand the application logic and behavior Escalate issues to the team lead in a timely and appropriate manner Maintain strong relationships with clients and internal teams Undertake root cause analysis and manage resulting action items to resolution Develop and maintain the knowledge base for ongoing support Contribute to system monitoring, alerting, and preventive measures Knowledge And Experience Bachelor’s or equivalent university degree Excellent verbal and written English language skills Excellent time-management and organizations skill Knowledge in system and application support preferred Basic knowledge on SPLUNK, Salesforce and Servicenow is a plus Able to work flexible hours in a 24/7 support environment Experience with ITSM tool ServiceNow is a plus

At PwC, our business application consulting team specializes in providing consulting services for various business applications to help clients optimize their operational efficiency. As a part of this team, you will analyze client needs, implement software solutions, and offer training and support for the seamless integration and utilization of business applications. By doing so, you will enable clients to achieve their strategic objectives. In the realm of ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimizing their operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software. Your role will involve building meaningful client relationships, learning to manage and inspire others, and navigating complex situations to deepen your technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, deliver quality work, and embrace ambiguity by asking questions and using uncertainties as opportunities for growth. To excel in this role, you should possess a range of skills, knowledge, and experiences, such as responding effectively to diverse perspectives, using various tools to generate ideas, applying critical thinking to solve complex problems, understanding project objectives in the broader context, developing self-awareness through reflection, interpreting data for insights, and upholding professional and technical standards. As a member of the GRC Enablement team at PwC, your responsibilities will include assisting territory engagement teams with the implementation and customization of ServiceNow applications. You will need advanced experience with ServiceNow implementations, understanding of technical and functional design requirements related to ServiceNow, ability to create and manage scripts and workflow, familiarity with relational databases like MySQL and Oracle, knowledge of scripted aspects of the ServiceNow system, technical components such as LDAPs, VPN, SSL, and a fundamental understanding of GRC. Hands-on experience with JavaScript and conducting demo reviews with client stakeholders will be crucial aspects of this role. In addition to the above, you will be expected to perform work and deliverables in alignment with the IAC User Guide and engage in ongoing training, coaching, and developmental opportunities. A minimum of 2 to 4 years of experience with ServiceNow is required for this role, and certifications such as ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist, and ServiceNow Certified Application Developer are preferred. The ideal candidate will hold a Bachelor's or Master's degree in Computer Applications and demonstrate a deep understanding of ServiceNow implementations, technical design requirements, scripting, relational databases, and client engagement practices.,

C2H - Contract for the first 6-12 months Hybrid in Gurgoan, India Start ASAP Two levels open to fill. 1 Junior Level and 1 Senior Level. Sr. System Design Specialist II - Senior JDE CNC Administrator Purpose: The Senior JDE CNC Administrator is responsible for the efficient operation and maintenance of the JDE EnterpriseOne ERP system at Yum. This role involves managing JDE system administration, JDE security/Sox, JDE installing/updates, and providing JDE technical support for users globally. Key Responsibilities: System Administration: Manage Yum's JDE EnterpriseOne ERP for all system administration and CNC activities, including managing SQL servers and Windows servers in Azure along with server and DBA teams. Technical Support: Provide overall JDE technical support for the JDE functional team and end-users during specific hours. Collaboration: Work closely with JDE functional team, customers, and external partners to ensure seamless integrations between JDE and external applications. System Monitoring and Performance Tuning: Ensuring the efficient operation of JD Edwards EnterpriseOne systems by monitoring system performance and tuning it as necessary Project Involvement: Lead projects working with in-country subject matter experts and third-party consultants. Identify the best practice solutions to broaden the functionality and benefits derived from the JDE E1 ERP system install base. Provide business process analysis and JDE E1 application configuration expertise. Technical Expertise: Provide conversion and interface expertise for new market and new module installations on E1. Develop and implement the best practice solutions for business processes and integration through the utilization of E1 functionality. Qualifications: Extensive experience in JDE CNC administration and system management. Extensive experience in JDE installation, updates, and upgrades. Extensive experience in JDE Security administration. Strong skills in MS SQL Server Administration and T-SQL Scripts Strong skills with managing Microsoft Windows servers in Azure Cloud. Strong skills in Oracle WebLogic server installation, patching, and management. Strong skills in JDE Orchestrator and Rest APIs. Proficiency in JDE development and functional knowledge. Proficiency in developing and deploying SQL SSIS/ETL packages. Proficiency in Disaster Recovery and Failover best practices. Proficiency in Networking and Firewalls. Project management and audit compliance experience. Excellent communication and collaboration skills. Knowledge with ServiceNow, ReportsNow, Krise, and Jams Scheduler is a plus. System Design Specialist III – Junior CNC Administrator Purpose: The Junior JDE CNC Administrator is responsible for supporting the efficient operation and maintenance of the JDE (JD Edwards) systems. This role involves assisting with system administration, CNC activities, JDE security, and providing JDE technical support for users globally. With continued experience, this role advances to a senior administrator position. Key Responsibilities: System Administration: Assist in managing Yum's JDE instance for system administration and CNC activities, including managing SQL servers and Windows servers in Azure along with server and DBA teams. Technical Support: Assist in providing JDE technical support for the JDE functional team and end-users during specific hours. Collaboration: Work closely with JDE functional team, customers, and external partners to ensure seamless integrations between JDE and external applications. Project Involvement: Help in projects working with in-country subject matter experts and third-party consultants. Technical Expertise: Assist in providing conversion and interface expertise for new market and new module installations on E1. Support the development and implementation of the best practice solutions for business processes and integration through the utilization of E1 functionality. Qualifications: Proficiency in JDE CNC administration and system management. Proficiency in JDE Security administration. Strong skills in MS SQL Server Administration and T-SQL Scripts Strong skills with managing Microsoft Windows servers in Azure Cloud. Proficiency in Oracle WebLogic server installation, patching, and management. Proficiency in developing and deploying SQL SSIS/ETL packages. Knowledge of Disaster Recovery and Failover best practices. Fundamental knowledge of Rest APIs. Audit compliance experience. Good communication and collaboration skills. Knowledge with ServiceNow, ReportsNow, Krise, and Jams Scheduler is a plus.

As an Infrastructure Engineering - Professional I at Fiserv, you will be responsible for managing high-severity incidents across complex fintech systems and ensuring continuous improvement of the IT service landscape. Your expertise in infrastructure awareness, monitoring and troubleshooting tools, and exceptional communication skills will be crucial for this role. Your main responsibilities will include leading and managing critical IT incidents from detection to resolution, coordinating across various teams, ensuring incidents are resolved within defined timelines, conducting post-incident reviews and root cause analysis, tracking permanent fixes and enhancements, and maintaining documentation for known errors and operational workflows. You will also be required to adhere to ITIL-aligned Incident and Problem Management processes, work hands-on with ServiceNow, and continuously improve incident workflows and reporting structures. To be successful in this role, you should have 10-12 years of experience in IT Incident Management or Production Support roles, a strong awareness of infrastructure concepts, expertise with monitoring and troubleshooting tools, hands-on experience with ServiceNow, familiarity with incident handling frameworks and escalation models, and excellent written and verbal communication skills. Additionally, being able to work in a 24x7 support model/on-call rotation will be necessary. Having an ITIL Foundation certification would be considered a plus for this position. If you are looking to advance your career in infrastructure engineering and are ready to take on the challenges of managing critical IT incidents in a dynamic fintech environment, consider joining Fiserv and Find your Forward with us! Thank you for your interest in employment with Fiserv. To apply, please use your legal name, complete the step-by-step profile, and attach your resume. Please note that Fiserv does not accept resume submissions from agencies outside of existing agreements and is not responsible for any fees associated with unsolicited resume submissions. Please be cautious of fake job postings that are not affiliated with Fiserv, as they may be used by cyber criminals to target personal information or financial details. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.,

NTT DATA is looking for a Hypercare Support Consultant with incident management experience to join their team in Bangalore, Karnataka, India. As a Hypercare Support Consultant, you will be responsible for incident management during specific shifts based on location, such as USA, Europe, or Asia. Your main tasks will include monitoring ServiceNow, Email inbox, or other designated channels for stakeholder inquiries, empathizing with impacted stakeholders to efficiently resolve user error issues, and routing technical problems to the appropriate support network. The ideal candidate should have at least 5 years of experience in client-facing stakeholder management roles. There are two shifts available for this role: Shift 1: 6am - 3pm ET (3:30pm - 12:30am IST) Shift 2: 2:30pm - 11:30pm ET (12:00am - 9:00am IST) NTT DATA is a trusted global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in over 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is known for being one of the leading providers of digital and AI infrastructure globally and is part of the NTT Group, which invests heavily in R&D to support organizations and society in transitioning confidently into the digital future. Visit us at us.nttdata.com.,

We are looking for an experienced Workfront Solution Architect who can design, implement, and optimize Workfront solutions for enterprise-level projects. The ideal candidate should possess strong expertise in Workfront Fusion, API integrations, and enterprise system connectivity to drive automation, enhance workflows, and support business operations. With over 8 years of experience in Workfront architecture, implementation, and optimization, you will be responsible for integrating Workfront with AEM, Salesforce, Jira, ServiceNow, Marketo, and other enterprise tools. Proficiency in AEM Assets, Native Connector, and AEM Enhanced Connector for seamless asset management is required. Additionally, you should be able to lead Workfront adoption, security, and governance best practices while excelling in reporting, dashboards, automation, user personas, and workflow optimization. Experience with Advanced Text Mode in Workfront, familiarity with Agile project management practices, and in-depth understanding of Adobe Workfront custom forms, calculated fields, proof approval workflows, templates, and advanced reporting are essential. Moreover, knowledge of marketing and Campaign process mapping, systems and business analysis techniques, and the ability to customize and script Workfront for advanced automation workflows are highly desirable. As a Workfront Solution Architect, you will consult clients on setting up a Workfront environment aligned with their business objectives and provide guidance to clients and team members on configuration work. You will also assist customers with multi-group governance of their Workfront system and conduct impactful discovery and design sessions with clients across function teams. Your role will involve documenting and evolving client operational business requirements and mapping them to critical business drivers for system functional specifications. The ideal candidate should possess a B.E., B. Tech, BA or BS in Marketing, Project Management, Business Management, or related degree; MCA, or equivalent work experience. Certifications such as Adobe Certified Expert Workfront Developer (Core), Adobe Certified Expert AEM Enhanced Connector, Adobe Certified Professional Project Manager, Adobe Certified Professional Fusion Developer, PMP, SAFe, or Agile certifications are preferred. At Rightpoint, we are committed to creating a diverse and inclusive work environment where individuals from all backgrounds can come together to produce exceptional work. We offer a range of benefits and perks including 30 paid leaves, public holidays, a casual and open office environment, flexible work schedule, family medical insurance, life insurance, accidental insurance, regular cultural and social events, continuous training, certifications, and learning opportunities, and first-hand experience dealing with security incidents. Join us at Rightpoint and be part of a team that values collaboration, innovation, and excellence in delivering impactful solutions to our clients.,

Req ID: 329760 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Analyst - ITSM to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Graduate (preferably technical) with 4-5 years experience. Good comprehension & writing skills. Must possess excellent customer handling skills. Comfortable to work in rotational shift with 24x7 support window. Provides Technical and Team guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. Strong troubleshooting knowledge of Windows 10 and related applications, MS Office Suite/O365 and PC hardware etc. Working knowledge of Active Directory (SD specific), MS Excel and other COTS applications etc. Strong working knowledge on ITSM platforms (ServiceNow) and Telephony tools (Avaya, Cisco etc.) Fair understanding of ITIL practices: Incident Management, Request Management, Change Management and Continual Service Improvement Should possess good reporting and analytical skills. 100% work from Office applicable About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

As an ITSM Analyst at TekWissen, you will play a key role in leveraging your deep ITSM process knowledge, data analysis expertise using tools like Power BI and ServiceNow, and experience in leading Agile teams as a Scrum Master. Your responsibilities will include incident management, reporting, and process automation to drive continuous improvement within the organization. Ideally, you will have 6-15 years of experience in ITSM, with a strong background in Power BI and ServiceNow. If you also have experience in Java full stack development or ServiceNow development, it would be considered a bonus. The position is based in Chennai and offers a hybrid work model. TekWissen Group values workforce diversity and is an equal opportunity employer. If you are passionate about making a positive impact through ITSM operations and have the required skill set, we encourage you to apply and be a part of our global team.,

Job Summary: Client is looking for IT Application Support Analyst and this is remote position Experience: We need this person to be able to handle tier 1 application support, manage tickets, routing tickets to the right person, metrics on ticket stats, low level reporting from various sources, etc. We would need them to work in US hours. We are looking for someone who can do application support, not network/IT support. They also reference ServiceNow skills, we need someone who understands JIRA. We would also love to have someone who has administered SharePoint before, rather than just providing access. This would include configuration and customization of SharePoint sites on our Bay page, monitoring usage, and some integrations with other systems. For application support, they need to be able to quickly learn our internal third-party applications to provide tier 1 support (configuration as needed), manage SLAs for tickets, ensure the right user is assigned tickets and assist in prioritization. They also need to gather and present metrics related to application tickets.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Team & Role At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are Design advocates who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. Design Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the design process. Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/ What You Get To Do In This Role Work side-by side with some of the most innovative and collaborative product and technology leaders on high-visibility initiatives Responsible for taking company-wide, mission critical IT projects from original concept through final implementation Ensure adherence to processes, quality standards and deliverables so that your projects are delivered with machine-like predictability Create transparency through reports, dashboards, and status Help manage risks, dependencies and escalate impediments Help manage the team’s releases and navigating release requirements Use critical thinking skills to solve difficult and sometimes ambiguous problems Drive process improvements and create documentation to promote best practices Coordinate day to day activities required to deliver a great solution on time Qualifications Preferred Qualifications: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 8+ years of project/program management experience in mid/large size companies, ideally on a design team Ability to build strong, trusting relationships with engineering leaders, product management, UI designers, technical architects, software development teams, stakeholders, and cross-functional development groups Outstanding communication and presentation skills Skilled at identifying waste and delays in end-to-end development, deployment, and release processes and driving continuous improvement across the organization. A proven ability to lead through influence High emotional intelligence to effectively manage a diverse team working in different environments Exceptional team building and team management skills, including interpersonal skills, conflict resolution, and negotiation Demonstrated competence in key engineering program management best practices: program planning, schedule construction and management; risk assessment & mitigation, change management, and predictive metrics Encourage, support, and guide continuous improvement of the team, its products, and processes An orientation for execution with a strong process and metrics focus Clearly communicate changes, requests, and deadlines to the teams and risks, status, progress, and decisions to stakeholders Basic Qualifications 10+ years in engineering program management with a proven track record of leading complex programs A solid understanding of SDLC and release management practices in cloud-based SaaS product organizations SAFe Agilist or SAFe RTE certifications and 5+ years' experience as a SAFe RTE Preferred Qualifications SAFe SPC or Advanced SPC certifications Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 4+ years of experience with Java or a similar OO language Passion for JavaScript and the Web as a platform, reusability, and componentization Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Experience with any of the modern UI frameworks like Angular, React or Vue Analytical and design skills FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Minimum Degree(s) Bachelors or Masters Degree in Computer Applications/ B.Tech. Minimum of 2 to 4 years’ experience on the Servicenow tool as application developer. Certification(s) Preferred ServiceNow certified system Administrator (CSA). ServiceNow certified Implementation Specialist. ServiceNow certified Application Developer. Knowledge Required Advanced experience with ServiceNow implementations. Understands technical and functional design requirements related to ServiceNow. Create and manage scripts and workflow. Experience with relational databases (e.g. MySQL, Oracle) Experience with Business Rules, Script Includes, UI Actions, and Scheduled Jobs - all scripted aspects of the ServiceNow system. Knowledge of technical components such as LDAPs, VPN, SSL and other such technologies. Fundamental understanding of GRC would be a great advantage. Hands-on experience of JavaScript is required. Experience presenting and conducting demo reviews with client stakeholders.

Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : BTECH Summary: As a Security Architect, you will define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Your typical day will involve collaborating with various teams to assess security needs, documenting the implementation of cloud security controls, and transitioning to cloud security-managed operations. You will engage in strategic discussions to align security measures with organizational objectives, ensuring a robust security posture while adapting to evolving threats and compliance requirements. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions to enhance team knowledge and skills in security practices. - Conduct regular assessments of security frameworks to ensure compliance with industry standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Governance, Risk, and Compliance (GRC). - Strong understanding of risk management principles and practices. - Experience with cloud security architecture and frameworks. - Familiarity with compliance regulations such as GDPR, HIPAA, and ISO standards. - Ability to analyze security incidents and implement corrective actions. Additional Information: - The candidate should have minimum 5 years of experience in ServiceNow Governance, Risk, and Compliance (GRC). - This position is based at our Mumbai office. - A BTECH is required.