ServiceNow CMDB Developer - Hyderabad / Chennai / Pune

Desired Competencies (Technical/Behavioral Competency)

Must-Have

• 5+ years of ServiceNow development experience

  with a focus on

  ITOM applications

  .
• Strong knowledge of

  Discovery, Service Mapping, Event Management, and Orchestration

  .
• Proficiency in

  JavaScript, Glide API, MID Server configuration, and IntegrationHub

  .
• Hands-on experience integrating with monitoring tools (

  SolarWinds, Splunk, Dynatrace, AppDynamics, Nagios

  ).
• Experience in

  CMDB architecture, CI classes, relationships, and reconciliation rules

  .
• ServiceNow

  Certified System Administrator (CSA)

  .
• ServiceNow

  Certified Implementation Specialist ITOM

  (preferred).
• Good understanding of

  ITIL v4 processes

  (Event, Incident, Change, Configuration).

• Develop and configure ServiceNow ITOM modules

  including:

• Discovery & CMDB population

  (using probes, sensors, and patterns).

• Service Mapping

  to define application dependencies.

• Event Management

  with third-party monitoring tools
• Design and maintain

  custom workflows, Business Rules, Script Includes, and Flow Designer automations

  .
• Build

  integrations with monitoring and CMDB tools

  via REST/SOAP APIs, MID Servers, and IntegrationHub.
• Ensure

  CMDB data accuracy

  and compliance with ITIL processes.
• Troubleshoot and optimize

  Discovery schedules, patterns, and classification rules

  .
• Collaborate with ITSM, SecOps, and ITAM teams for cross-module integrations.
• Support

  platform upgrades, patches, and feature enhancements

  for ITOM applications.

Good-To-Have

• CMDB Implementation, Integration, Service Migration & Operations
• ITOM & ITAM, Performance Analytics Module Expertise is mandatory
• CSDM Module Basics
• ServiceNow Discovery Specialist
• CMDB Development Experience(Scripting)
• Discovery methods, Dynamic Service Mapping , Tag based Discovery concepts, Cloud based discovery
• Workflow , business rules , custom scripts, validations rules,
• Data attestation
• Reports & Dashboards - interactive dashboard creation
• CMDB Administration And support

Role descriptions / Expectations from the Role

• We are seeking a highly skilled ServiceNow ITOM Developer with 5+ years of hands-on experience in development, customization, and integrations. The candidate will be responsible for building, configuring, and maintaining ITOM solutions (Discovery, Service Mapping, Event Management, Cloud Management, and Orchestration) to enable proactive monitoring, automation, and optimization of enterprise IT infrastructure.