54 Service Mapping Jobs

Cyanous Software Private Limited is dedicated to empowering individuals and organizations globally to achieve more. We engage with employees, clients, partners, and communities worldwide to address global challenges with global solutions. As a leading global IT, consulting, and business process services company, we leverage cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients succeed in the digital world. As a Business Analyst at Cyanous Software Private Limited, you will collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow modules such as ITSM, ITOM, HRSD, and CSM. Your key responsibilities will include translating business needs into functional specifications and user stories with clear acceptance criteria. You will actively participate in Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives. Working closely with ServiceNow developers and architects, you will ensure that solutions align with business goals and platform best practices. You will be responsible for conducting gap analysis and impact assessments for new requirements or changes. Additionally, you will support User Acceptance Testing (UAT) by preparing test cases, coordinating testing efforts, and validating results. You will maintain a product backlog and prioritize features based on business value and technical feasibility. Providing training and documentation to end-users and stakeholders as needed will also be part of your responsibilities. You will monitor and report on project progress, risks, and ensure successful project delivery. To qualify for this role, you should have a Bachelor's degree in computer science, Information Systems, Business Administration, or a related field. You should have a minimum of 6 years of experience as a Business Analyst, with at least 2 years focused on ServiceNow. A strong understanding of Agile methodologies such as Scrum and Kanban is essential. Experience with ServiceNow modules like ITSM, ITOM, CSM, or HRSD is required. Ideally, you should also have experience with service mapping, FSO despite, S2P. Proficiency in writing user stories, use cases, and process flows is a must. Excellent communication, interpersonal, and stakeholder management skills are crucial for success in this role. You should be able to work independently as well as collaboratively in a team. Preferred qualifications include being a ServiceNow Certified System Administrator or holding other relevant certifications. Experience with Agile tools like Jira, Azure DevOps, or Rally is advantageous. Familiarity with the ITIL framework and practices is a plus. Experience in enterprise-level ServiceNow implementations or upgrades will be highly valued. A self-motivated individual with a positive outlook, result-oriented mindset, and demonstrated strengths in leadership, critical analysis, strategic problem-solving, and effective interpersonal communication will thrive in this role.,

You will be responsible for developing and supporting software by writing clean, high-quality, high-performance, and maintainable code. This includes working on applications, database integration, interfaces, and new functionality enhancements. You will need to coordinate cross-functionally to ensure that projects meet business objectives and compliance standards. Additionally, you will be supporting the testing and deployment of new products and features, as well as participating in code reviews. To qualify for this role, you should have a Bachelor's degree in Computer Science or a related field, along with at least 3 years of relevant work experience. You should have expertise in Object-Oriented Design, Database Design, and XML Schema. Experience with Agile or Scrum software development methodologies is required, and you should have the ability to multi-task, organize, and prioritize work effectively.,

As a CMDB_ITAM Specialist with 5 to 8 years of experience, you will be responsible for managing and implementing the ServiceNow platform, focusing on CMDB, IT Asset Management (ITAM), ServiceNow Discovery, and Service Mapping. Your expertise will be crucial in designing, configuring, and overseeing CMDB and ITAM modules to ensure organizations maintain accurate configuration data and enhance asset visibility. Your key responsibilities will include implementing and managing ServiceNow CMDB and ITAM modules, configuring and troubleshooting ServiceNow Discovery and Service Mapping for accurate CI population and service topology, collaborating with IT operations and service owners to maintain CMDB accuracy, and developing Discovery schedules, MID servers, and Discovery patterns. It will be essential for you to align IT asset data with CMDB to support audits, compliance, and reporting, communicate effectively with stakeholders from technical and non-technical teams, and actively participate in CMDB governance, audits, and continuous improvement initiatives. Your mandatory skills must include expertise in CMDB, IT Asset Management (ITAM), ServiceNow Discovery, and Service Mapping, along with excellent communication skills to effectively engage with various stakeholders.,

You should have formal training or certification on the ServiceNow platform concepts and possess proficient applied experience. Demonstrated expertise in at least two ServiceNow Modules such as ITSM, ITOM, SecOps, GRC, etc., is required. It is essential to have knowledge of the automation/orchestration functionalities of ServiceNow. Strong analysis, problem-solving, and decision-making skills are necessary to debug issues and find proactive monitoring solutions for ensuring platform stability. Additionally, you should have the ability to mentor junior developers, fostering a collaborative and innovative team environment. Strong communication skills are also crucial to clarify requirements with stakeholders and work collaboratively with the team. The ideal candidate should have 5-9 years of experience and hold a qualification of BE in Computer Science, MCA, or MSc in Computer Science. In terms of technical skills, you must have experience in ServiceNow development and implementation on ITSM, ITOM, SecOps, or GRC modules. Proficiency in working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists is required. Experience in the creation and customization of complex workflows and custom workflow activities is necessary. Hands-on experience in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX, JSON, and CSS is essential. Additionally, experience in Webservices, SOAP, email, and other integrations is expected. Knowledge of Performance Analytics, email notifications, inbound actions, reports, gauges, and home pages is crucial. Familiarity with AngularJS, Bootstrap, and service mapping would be an added advantage. Expertise in API integrations with other systems, flow designer, instance upgrade, and execution of test plans is required. You should also be able to create test cases, test data, and contribute to the software development life cycle methodology. Resolving technical issues of projects, exploring alternate designs, fostering teamwork, collaborating with stakeholders, and ensuring client satisfaction are key responsibilities. The certifications needed for this role include CSA and CIS (ITSM)/CAD, as well as ITIL V4 certification. About Mphasis: Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Back Transformation approach. Front2Back leverages the power of cloud and cognitive technologies to provide hyper-personalized digital experiences to clients and their end customers. The Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis's core reference architectures, tools, speed, innovation, domain expertise, and specialization play a pivotal role in building strong relationships with marquee clients.,

ServiceNow ITOM Specialist with strong hands-on experience in IT Operations Management. Candidates must have expertise in at least two of the following: Discovery, Service Mapping, or CMDB. Certifications in ITOM modules are a plus Required Candidate profile Skilled in configuring and maintaining ITOM modules, ensuring CMDB accuracy, and collaborating with infrastructure teams ServiceNow architecture, scripting, and stakeholder management is essential

Job Description: Looking for an ITOM professional with hands-on experience in ServiceNow ITOM modules such as Discovery, Service Mapping, Event Management , and CMDB . The role involves implementing and managing IT operations processes, ensuring CMDB health, integrating with monitoring tools, and supporting automation and visibility across IT infrastructure. Role & responsibilities Roles & Responsibilities Deploy and configure Discovery , Service Mapping , Event Management , and Orchestration modules. Ensure accuracy, integrity, and health of the Configuration Management Database (CMDB) Map critical business services to infrastructure components for better visibility and impact analysis. Configure event rules, alert management, and correlation logic to reduce noise and identify root causes quickly. Build and maintain workflows for routine operational tasks (e.g., server provisioning, software deployment). Develop and maintain technical documentation, SOPs, and user guides Requirement. Experience: 3-6 years in ServiceNow, with expertise in architecture and solution design Skills: Strong knowledge of ITOM (Discovery, Event Managment, Service Mapping), CMDB modules and integrations

You are looking for experienced ServiceNow ITOM Developers and Architects to join your team. The ideal candidates will have expertise in Discovery, Service Mapping, and CMDB design, along with a passion for scalable, reliable, and high-impact ITOM solutions. As an Architect, you will lead end-to-end ITOM solution architecture, define ITOM roadmap, best practices, data governance models, and design scalable CMDB models aligned with ITIL and business needs. You will collaborate with stakeholders, provide guidance to development teams, and conduct design reviews and health assessments. As a Developer, you will implement and maintain ServiceNow ITOM modules, develop patterns and sensors for automated discovery, customize and enhance ServiceNow ITOM applications using JavaScript, integrate third-party tools with ServiceNow, maintain CMDB data quality, and develop technical documentation. Required skills and qualifications include 5+ years of ServiceNow experience with a focus on ITOM, hands-on experience in Discovery and Service Mapping, understanding of CMDB, CI classes, CI relationships, proficiency in JavaScript, REST/SOAP integrations, and ServiceNow scripting, deep understanding of IT infrastructure, experience with MID Server deployment, and good communication and collaboration skills. Preferred certifications include ServiceNow Certified Implementation Specialist - ITOM, ServiceNow Certified System Administrator, and ITIL Foundation Certification.,

As a Lead Software Engineer at JPMorgan Chase within the AI/ML Data Platform team, you play a pivotal role in an agile group dedicated to enhancing, constructing, and delivering cutting-edge technological products in a secure, stable, and scalable manner. Your duties involve devising crucial technology solutions across various technical domains to support the business's objectives effectively. You will be responsible for developing and adapting ServiceNow workflows, forms, lists, business rules, script includes, and UI components. Your role also involves offering solutions through configuration and customization, encompassing user interface modifications, workflow management, report generation, data imports, custom scripting, and third-party software integrations following industry best practices. You will evaluate the efficiency of existing configurations and workflows, devising strategies for enhancements or integrations, and identifying and suggesting solutions for ServiceNow system inadequacies. Moreover, you will be required to create requirements, develop test plans, manage the ServiceNow platform, and offer tier 2 support. Collaboration with integration experts is essential to leverage MID servers, APIs, web services, email systems, and other pertinent technologies for seamless integration with the ServiceNow platform. Additionally, you will partake in formulating standards, best practices, and operational guidelines while supporting the creation of procedures. To excel in this role, you must possess formal training or certification in Software Engineering concepts accompanied by a minimum of 5 years of hands-on experience. Proficiency in ServiceNow configuration and administration is crucial, along with a comprehensive comprehension of the platform and its PaaS model. Familiarity with integration solutions like SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID servers is expected. Furthermore, you should be adept at utilizing ServiceNow's codeless technologies such as Flow Designer and Integration Hub, well-versed in CMDB management, external tool integration, and various ServiceNow features like Service Portal, Request Catalog, and Automations. Knowledge of AI and ML capabilities, as well as web technologies including SOAP, JSON, XML, and Web Services, is advantageous. Proficiency in ITOM modules like Orchestration, Service Mapping, Event Management, and Discovery, coupled with software development skills in Java, Python, JavaScript, and JS Libraries and Frameworks, will be beneficial in this role. Preferred qualifications include a profound understanding of the financial services sector and its IT systems, practical experience with cloud-native technologies, ITIL foundations certification, and being a Certified ServiceNow Administrator and Implementation Specialist in one module (ITSM, ITOM, CSM, ITBM, HR).,

You should have a total of 5+ years of experience with at least 4 years of relevant experience. The shift for this position is general. Your main responsibility will be leading end-to-end ServiceNow ITOM implementations, which includes CMDB design, Discovery configuration, and Service Mapping. You should have hands-on experience with the ServiceNow ITOM suite and a strong knowledge of MID Server deployment, configuration, and troubleshooting. Expertise in CI identification, classification, and relationship mapping is essential. Additionally, you will need experience with scripting and automation within ServiceNow for CMDB data management. A solid understanding of network, server (Windows/Linux), storage, networking, and virtualization technologies relevant to discovery processes is required. You will be responsible for troubleshooting and resolving discovery and service map issues in collaboration with vendors and technical SMEs. Monitoring CMDB health, deduplicating CI data, and implementing data transformation scripts to maintain data accuracy and integrity are also part of the role. Developing and maintaining service maps for infrastructure applications by capturing application blueprints and app-to-app dependencies is crucial. Producing and maintaining comprehensive technical and process documentation, as well as conducting training sessions for business and technical stakeholders, will be part of your responsibilities. Furthermore, driving continuous improvement initiatives to optimize ITOM processes and ensure CMDB data standards with a KPI greater than 99% is expected from you.,

As a ServiceNow Architect with 10-15 years of experience, you will be responsible for leading the architecture and design of complex ServiceNow implementations. Your role will involve translating business requirements into scalable and efficient ServiceNow solutions, developing architectural blueprints, and setting technical standards. You will oversee integrations with third-party systems using REST, SOAP, and MID Server, and conduct design reviews and performance tuning to ensure optimal functionality. Your expertise in AIOps and Predictive Intelligence will be leveraged to enhance the ServiceNow platform. You should possess a good understanding of AI Search implementation for Virtual Agents. Your experience as a ServiceNow Architect should demonstrate deep knowledge of ServiceNow modules such as ITSM, ITOM (CSDM), SPM, and WSD. Proficiency in Flow Designer, IntegrationHub, and scripting languages like JavaScript and Glide is essential. Knowledge of CMDB, Discovery, Service Mapping, and App Engine will be key to your success in this role. Holding a Certified ServiceNow System Administrator certification is mandatory, and additional certifications such as CIS (ITSM, HRSD, CSM), CAD, and CTA are preferred. Strong communication, documentation, and leadership skills will also be vital in effectively collaborating with stakeholders and driving successful implementations. This role offers an exciting opportunity to work on cutting-edge ServiceNow projects and contribute to the continuous improvement of IT service management processes. If you are a proactive and innovative professional with a passion for architecting ServiceNow solutions, we invite you to join our team and make a meaningful impact in the world of IT service delivery.,

Position Title : Senior ServiceNow Developer (ITOM Event Management & Automation) Minimum ServiceNow Experience : 8+ years Skills & Expertise: 5-8 years of hands-on experience in ServiceNow ITOM Health (Event Management) system development and administration. Strong proficiency in Java and JSON programming languages. Deep understanding and hands-on experience implementing and working with IT Operation Management (ITOM) , particularly within Event Management and APIs. Extensive experience with ITSM modules and processes. Expertise in building automation using ServiceNow, improving and streamlining workflows. Roles & Responsibilities: Custom Development : Deliver high-level technical expertise for the development and customization of ServiceNow modules, particularly in ITOM , ITSM , and Service Portal . Design & Configuration : Design, configure, and deploy ServiceNow ITOM modules following industry best practices and standards. Leadership & Best Practices : Provide technical leadership in system integration and application development, ensuring adherence to best practices across projects. ITOM Module Knowledge : Strong working knowledge of additional ServiceNow ITOM modules such as CMDB , Discovery , Service Mapping , and the CSDM data model. Event Management & Service Mapping : Implementations of Event Management and Service Mapping solutions, providing clients with industry-leading best practices. Identification & Reconciliation Engine : Expertise in the Identification and Reconciliation engine within ServiceNow ITOM. Platform Security & Integration : Advanced understanding of platform security and integration best practices to ensure robust and secure implementations. Application Development & Integration : Spearhead the development of new applications and integrations on ServiceNow from initiation to completion, ensuring they are aligned with customer requirements. Take ownership of the process, including design, implementation, testing, and delivery of high-quality solutions. Workflow Automation : Develop and enhance workflows and scripts to customize and automate business processes on the ServiceNow platform. Certifications: ServiceNow Certified System Administrator (Required) ServiceNow Certified Implementation Specialist Event Management (Required) ITIL Certification (Preferred, but not required)

Job description ServiceNow Service Portal Developer JD The ServiceNow Developer role is responsible for configuring and developing capabilities within the ServiceNow platform Develop and maintain ServiceNow applications and modules ?Create and customize Service Portals utilizing AngularJS and ServiceNow widgets ?Collaborate with stakeholders to gather, analyze, and document system requirements ?Implement and configure various ITIL processes in ServiceNow modules ?Design and implement REST and SOAP APIs for integration with external applications ?Perform thorough testing of applications, troubleshooting and debugging as necessary ?Develop and maintain technical documentation for development processes ?Ensure compliance with security and data protection standards ?Provide support for application users and troubleshoot issues as they arise ?Participate in deployments and continual service improvement initiatives ?Work with user experience designers to adopt UI/UX best practices ?Develop and implement training materials for end-users and administrators ?Stay updated with ServiceNow releases and new features ?Participate in Agile development methodology practices ?Minimum of 4+ years ServiceNow development experience, including experience with the Service Catalog module and creating custom applications with Create Now ?Experience creating request forms, developing integration with external systems, implementing security (including Access Control Lists) ?Experience coding in Jelly and Angular ?Minimum of 2+ years Service Portal development experience ?Minimum of 4+ years general ServiceNow development experience Ability to implement moderate to complex level security using Access Control Lists and Business Rules

As a Configuration Management Specialist, you will be responsible for supporting the Configuration manager in the development of CMDB policy, processes, and knowledge base. Your overall responsibility will include managing and maintaining data/IT configuration items and data governance for the platform. Working closely with the Configuration manager, you will aim to improve CI data integrity by focusing on classes, naming conventions, attributes, data sources, and relationships. You will assist in conducting configuration audits and reconciliation, ensuring that configuration owner roles are performed to maintain CMDB accuracy and completeness. Your role will involve driving visibility on unauthorized CI changes or alterations to the environment and maintaining the data dictionary. Additionally, you will own the data model for the platform and define KPIs to manage the effectiveness of the data. Collaboration with other stakeholders to understand new requirements and identify how Configuration management can support business outcomes will be a key aspect of your responsibilities. You will also support and administer the tool for configuration and asset management, ServiceNow Discovery, and other assigned applications or modules. Performing SDLC activities required to enhance the ServiceNow platform will also fall within your scope of work. To qualify for this role, you should hold a Bachelor's degree in Computer Science, Information Systems, or a related IT field. Possessing an ITIL Foundation v3 or v4 certification is required, along with at least 2+ years of ServiceNow IT Operations experience and 5+ years of experience in global enterprises. Expert knowledge of IT Configuration and Asset Management processes is essential, as well as familiarity with ServiceNow CMDB, Discovery, and Service Mapping tools. A solution-oriented mindset, along with the ability to provide recommendations for the current and future platform, is crucial. You should be well-versed in the processes that consume CMDB data, such as Incident, Problem, SDLC, Asset, and Change. Excellent analytical and problem-solving skills are necessary for maintaining CMDB data integrity, as well as the ability to generate reports for KPIs. Strong collaboration, customer service, and communication skills are vital for working effectively in a team environment. You should be capable of working quickly and efficiently under pressure, handling multiple priorities simultaneously. If you are looking for a challenging role where you can utilize your expertise in Configuration Management within a global enterprise setting, this opportunity at NXP in India could be the perfect fit for you.,

Job Title: ServiceNow CMDB Developer Key Responsibilities: Design and manage new CMDB classes and Configuration Item (CI) lifecycles. Maintain accurate and up-to-date CMDB data and relationships. Implement and enforce CMDB data standards and governance processes. Integrate CMDB with ITSM processes (Incident, Change, Problem, Asset). Manage Application CIs in alignment with CSDM guidelines. Improve data quality through audits, cleansing, and automation. Collaborate with cross-functional teams (Engineering, Cloud, Security) to align CMDB with operational needs. Provide training and support on CMDB processes and best practices. Generate reports and dashboards to monitor CMDB health and KPIs. Ensure compliance with audit requirements and maintain audit trails. Qualifications: 6-8 years of experience in ServiceNow CMDB development. Strong knowledge of ServiceNow platform, CMDB, and ITSM modules. Familiarity with ITIL, especially Configuration and Change Management. Experience with Discovery, Orchestration, and scripting (JavaScript, Business Rules). Background in data governance, quality, and integration. Strong communication and collaboration skills. Experience with SaaS/cloud environments and web technologies (JavaScript, HTML, CSS, XML).

Hiring ServiceNow SOM Developers (Contractual – Remote) for Deloitte. 5+ yrs exp in SOM, Event Mgmt, Discovery, CMDB, MID Server. Strong scripting & integration skills required. Immediate joiners preferred. Apply now!

As a Software Engineering - Developer at Kyndryl, you will have the opportunity to be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your role is crucial in our business offering as your code will deliver value to our customers in an efficient and timely manner. Your meticulous attention to detail and commitment to quality will be pivotal in ensuring the success of our products. Your responsibilities will include the following key areas: 1. ITOM Implementation: You will design and implement ServiceNow ITOM modules such as Discovery, Service Mapping, and Event Management to achieve comprehensive visibility into our IT environment. Configuring MID Servers and integrating them with various network devices, servers, and applications for automated asset discovery will be part of your tasks. Additionally, defining and deploying service maps to visualize relationships between IT components for proactive incident management is essential. 2. AIOps Integration: Evaluating and implementing AI-powered ITOM tools and functionalities to automate IT operations and optimize resource utilization will be within your scope. Building workflows and automations utilizing anomaly detection, root cause analysis, and predictive maintenance capabilities is crucial. Your expertise will also be utilized in developing custom dashboards and reports to offer actionable insights for efficient problem resolution and performance optimization. 3. Technical Expertise: Your deep understanding of ServiceNow ITOM modules, scripting languages like JavaScript and Jelly, and integration capabilities will be fundamental. Hands-on experience in network and system administration principles, including device discovery and troubleshooting, is required. Keeping abreast of the latest developments in AIOps and its integration with ServiceNow is expected. 4. Collaboration and Communication: Effective collaboration with IT operations, network, and application teams to comprehend requirements and design optimal ITOM solutions is vital. Communication of technical concepts clearly and concisely to various stakeholders to ensure alignment and buy-in is necessary. Documenting configurations and procedures for future reference and knowledge sharing is also an essential aspect of your role. As a valued member of our team, your contributions will significantly impact the success of our products. You will work alongside a passionate team dedicated to innovation, creativity, and excellence. Your role will empower you to drive innovation, take ownership of your work, and enhance your problem-solving, collaboration, and automation skills. Together, we can make a difference in the realm of cloud-based managed services. Your future at Kyndryl offers exciting opportunities for growth within the job family. With dedication and hard work, you can progress to higher bands and achieve esteemed positions such as Principal Engineer or Vice President of Software. These roles not only allow you to inspire and innovate but also bring a sense of pride and accomplishment in reaching the pinnacle of your career in the software industry. Who You Are: You are experienced and proficient in ServiceNow ITOM implementations, having a growth mindset to drive personal and professional development. Customer success is a priority for you, and you work inclusively with others. Key technical and professional experience required includes a minimum of 7 years in ServiceNow ITOM, expertise in Discovery, Service Mapping, Event Management, proficiency in JavaScript, Jelly scripting, and API integrations, among others. Preferred experience includes knowledge of AIOps, ML-based analytics, familiarity with cloud environments, and involvement in Agile or DevOps environments. At Kyndryl, we value diversity in all its forms and provide a workplace where everyone can bring their whole selves to work. Our dedication to inclusivity ensures a supportive and equitable culture for all employees. As a graduate or intern at Kyndryl, you will have the opportunity to kickstart your career, contribute to the business, access learning opportunities, collaborate with global teams, and engage in community activities. The dynamic and expert-filled atmosphere at Kyndryl offers an excellent environment for your professional growth.,

As a Lead Software Engineer at JPMorgan Chase within the AI/ML Data Platform team, you will play a crucial role in an agile group dedicated to enhancing, developing, and delivering cutting-edge technology products in a secure, reliable, and scalable manner. Your role as a key technical contributor involves providing vital technology solutions across various technical domains to support the firm's business goals. Your responsibilities will include: - Developing and customizing ServiceNow workflows, forms, lists, business rules, script includes, and UI components. - Offering solutions through configuration and customization, such as user interface modifications, workflow management, report generation, data imports, custom scripting, and third-party software integrations using industry best practices. - Evaluating existing configurations and workflows for effectiveness and efficiency, devising strategies for enhancement or further integration within the ServiceNow framework. - Creating requirements, executing test plans, managing ServiceNow, and delivering tier 2 support. - Identifying deficiencies in the ServiceNow system and proposing appropriate solutions. - Collaborating on establishing standards, best practices, support guidelines, and operational procedures. - Partnering with integration subject matter experts to leverage MID servers, APIs, web services, email, and other relevant technologies for tool integration with the ServiceNow platform. Required qualifications, capabilities, and skills: - Formal training or certification in Software Engineering principles with at least 5 years of practical experience. - Proficiency in ServiceNow configuration and administration, including a solid grasp of the platform and PaaS model, integration solutions like SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID servers. - Familiarity with ServiceNow codeless technologies such as Flow Designer and Integration Hub. - Experience with CMDB, external tool integration, Service Portal, Request Catalog, and Automations within the ServiceNow platform. - Knowledge of AI and ML capabilities, web technologies like SOAP, JSON, XML, and Web Services. - Skills in ITOM modules like Orchestration, Service Mapping, Event Management, and Discovery, along with software development experience in Java, Python, JavaScript, and JS Libraries and Frameworks. Preferred qualifications, capabilities, and skills include: - Extensive knowledge of the financial services industry and its IT systems. - Practical experience in cloud-native environments. - ITIL Foundations certification. - Certified ServiceNow Administrator and Implementation Specialist in one module (ITSM, ITOM, CSM, ITBM, HR). Join us at JPMorgan Chase and embark on a rewarding career where you can make a significant impact while pushing the boundaries of what's achievable.,

We are hiring a ServiceNow ITOM Developer with 5-8 years of experience to join our team in a full-time role supporting enterprise IT operations The ideal candidate must have strong hands-on expertise in ServiceNow ITOM modulesspecifically CMDB, Discovery, and Service Mapping Responsibilities include configuring MID Servers, implementing discovery patterns, and scripting probes and sensors to enhance infrastructure visibility and efficiency Strong problem-solving skills and CSA, CAD certifications are mandatory This role is open for Remote, Noida, or Hyderabad locations with a working shift of 4 AM 2 PM IST Location : - Remote, Noida,Hyderabad

We are hiring a ServiceNow BPC ITOM Developer with 7-9 years of experience for a 12-month remote assignment. The ideal candidate must have strong expertise in ServiceNow Business Process Consultant (BPC) roles and hands-on experience with ITOM modules such as Discovery, Service Mapping, Event Management, and CMDB. Certifications such as CSA and CAD are mandatory; additional module certifications are a plus. The role demands a self-driven individual with excellent communication, problem-solving abilities, and a strong collaborative attitude to deliver high-impact IT operations solutions. Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote.

Job Role: ServiceNow CMDB Consultant Job Location: Remote --candidate must visit the Hyderabad client once or twice a month. Key Responsibilities : Design, implement, and maintain a comprehensive ServiceNow CMDB ensuring data accuracy, completeness, and compliance. Define CI class structures, data models, and relationships. Configure and optimize ServiceNow Discovery and Service Mapping to enhance CI population and visibility. Troubleshoot discovery challenges and enhance coverage and accuracy. Integrate CMDB with external systems using APIs, MID Servers, and ETL tools. Monitor CMDB health via dashboards, audits, and reports. Define and enforce CMDB governance processes and compliance. Align with ITIL best practices and work closely with Incident, Problem, Change, and Asset Management teams. Provide mentorship to junior developers and technical guidance within the team. Maintain documentation and present CMDB compliance/health metrics to stakeholders. Required Skills & Qualifications : 510 years of hands-on experience with ServiceNow CMDB , Discovery , and Service Mapping . Strong knowledge of infrastructure components (servers, networks, cloud, applications). Expertise in JavaScript , Glide scripting , data modeling, and custom integrations. Hands-on experience with MID Servers , REST/SOAP APIs , and data integration tools. Solid understanding of ITIL v3/v4 framework, particularly Configuration Management. Excellent communication, troubleshooting, and stakeholder interaction skills. Preferred Certifications : ServiceNow Certified System Administrator (CSA) ServiceNow Discovery and/or CMDB Specialist Certification

We are hiring a ServiceNow ITOM Developer with 58 years of experience to join our team in a full-time role supporting enterprise IT operations. The ideal candidate must have strong hands-on expertise in ServiceNow ITOM modulesspecifically CMDB, Discovery, and Service Mapping. Responsibilities include configuring MID Servers, implementing discovery patterns, and scripting probes and sensors to enhance infrastructure visibility and efficiency. Strong problem-solving skills and CSA, CAD certifications are mandatory. This role is open for Remote, Noida, or Hyderabad locations with a working shift of 4 AM 2 PM IST.

Hello Everyone, Please find the below JD and let me know your interest with your updated profile ASAP. Position: Sr ServiceNow Admin and Sr Developer Location: Pune, Hyderabad, Bangalore. Role: Contract Job Purpose The ServiceNow administrator and developer will perform the necessary tasks to design and develop configurations and customizations for component discovery and will own the development tasks of the solution, based on integration of ServiceNow. The position requires working independently and closely with key client stakeholders and senior technology leaders. The individual will be responsible for corresponding technical designs, in order to ensure that the design is supported by the underlying vendor software. Responsibilities Platform management: Responsible for the ongoing maintenance and configuration of the ServiceNow platform. This includes installing, testing, and updating the platform. User and application administration: Manage user accounts, roles, and access to the platform. Solution development: Design and implement solutions to meet business needs. This includes researching, developing, and converting software applications. Troubleshooting: Work with business stakeholders to troubleshoot application and integration issues. Collaboration: Collaborate with stakeholders to develop workflows and understand their goals. Platform monitoring: Use tools to monitor the platform's health and identify areas of concern. Technical development: Support the technical development of new modules, including process modeling, gap analysis, and POC design. Programming: Program or script in languages like Angular JS, HTML, CSS, and AJAX. Work as part of an agile team developing, designing and implementing new application modules, workflows, and catalog requests Build custom applications in ServiceNow by defining data tables, user interface and adding business logic Integrate external data sources into ServiceNow Maintain business services and configuration item relationships in ServiceNow Provide ServiceNow configuration and customization assistance including, but not limited to screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third-party software integrations Build custom dashboards based on custom application data models and external data sources Customize and configure workflows and define notifications as part of custom workflows in applications Implement CMDB, import sets, Service Catalogs, create custom UIs for catalog items using UI Pages, UI Macros and Service Portal Widgets Implement complex flows for Catalog Items using Workflows and Flow Designer Test custom applications and publish/deploy to the concerned users Responsible for data model changes and data-migrations for ServiceNow custom applications Troubleshoot production problems related to ServiceNow custom applications Lead integration of new products based on client requirements Address problems of systems integration, compatibility and multiple platforms Consult with project teams and end users to identify application requirements Assist in the evaluation and recommendation of application software packages, application integration and testing tools Participate in development of software user manuals and technical reports Qualifications Bachelors degree and a minimum of 15 years of directly related experience with at least 10 years of experience in ServiceNow development and administration System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks Strong familiarity and working knowledge of ServiceNow Suite of tools (Platform capabilities, ITSM, ITOM, Dashboards and Reports, Performance Analytics, Knowledge Base, SOAR, SecOps, etc.) Extensive knowledge and experience in the following: Using ServiceNow API Developing custom ServiceNow applications and web-based applications Python, JavaScript or AngularJS Application integration experience with Active Directory using methods such as LDAPs Testing web-based applications - both manual and automated Functional, regression and load/performance testing Relational databases Working in an Agile environment Desired skills Agile certifications and/or experience leading Agile efforts, particularly as Scrum Master ServiceNow System Administrator Certification Experience with ServiceNow advanced capabilities such as Virtual Agent, Agent Intelligence, Performance Analytics, Orchestration, ITOM, Discovery or Service Mapping Experience supporting customers in a dynamic IT operations environment Cloud development experience Certified ServiceNow Implementation Specialist

Experience Required 1- 5-7 yrs. Experience Range 2- 7-8 Yrs Experience Range 3- 8-10 Yrs Location: Hyderabad Key Responsibilities: Design, implement, and maintain the end-to-end ServiceNow CMDB to ensure data accuracy, completeness, and compliance. Define and enforce CI class structures, relationships, and data models. Configure and optimize ServiceNow Discovery and Service Mapping to ensure accurate CI population. Troubleshoot discovery issues and improve coverage and accuracy. Integrate CMDB with external data sources using APIs, MID Servers, and ETL tools. Monitor and improve CMDB health using dashboards and reports. Collaborate with stakeholders to define CMDB governance policies and procedures. Ensure alignment with ITIL and Configuration Management best practices. Work closely with Incident, Problem, Change, and Asset Management teams. Provide technical leadership and mentoring to junior team members. Develop and maintain CMDB reports, dashboards, and documentation. Present CMDB health and compliance metrics to leadership. Required Skills & Qualifications: 5-10 years of hands-on experience with ServiceNow, specifically CMDB, Discovery, and Service Mapping. Strong understanding of IT infrastructure (servers, networks, applications, cloud). Proficiency in scripting (JavaScript, Glide), data modeling, and integrations. Experience with MID Servers, APIs, and integration tools. Familiarity with ITIL v3/v4 framework and Configuration Management processes. Excellent problem-solving, communication, and stakeholder management skills. ServiceNow Certified System Administrator (CSA) and CMDB/Discovery certifications preferred.

Position : ServiceNow CMDB Expert Location : Bengaluru Who are we? Krones Digital Solutions India (KDSI) is a subsidiary of the Krones Group and is a part of the Krones.Digital community. The Krones Group, headquartered in Neutraubling, Germany, plans, develops, and manufactures machines and complete lines for the fields of process technology, bottling, and packaging, plus intralogistics and recycling. Every day, millions of bottles, cans and containers are "processed" in Krones lines - in alcoholic and non-alcoholic beverage industries, dairy and liquid food industry as well as in the chemical, pharmaceutical and home & personal care industries. It is quite likely that the bottle of water, cola or juice in your hand is manufactured in one of the Krones lines!! Krones Digital Solutions India is created as of 2023 to be the Technology Competence Centre for Krones, focusing on developing software solutions for the Internal organization as well as for the customers of Krones Global. Who are we looking for? We are currently looking for a ServiceNow CMDB expert who will be responsible for administering and executing the configuration management changes, ensuring CMDB data integrity & robustness. This role works closely with the IT & Digital ServiceNow System Admin and all process owners within Digital & IT teams. In addition, the consultant should be experienced in stakeholder management to gather, analyse and launch requirements related to ITOM, ITSM & CMDB/Asset areas. The consultant will work in an international, distributed and multi-functional team, using an agile mindset and methodology. The role will directly report to the Head of DigiOps, KDSI and will be based in Bangalore. He/She will work closely with the ServiceNow CoEI team. What are you in for? (Roles and responsibilities) Your responsibilities would include but are not limited to the below: CMDB Data Management: Maintaining the accuracy and completeness of CMDB data by identifying and resolving data inconsistencies. Defining and enforcing naming conventions for configuration items (CIs). Establishing relationships between CIs to accurately reflect dependencies within the IT infrastructure. Performing data cleansing and deduplication activities. Manage the CMDB module, improving data representation accuracy. Develop and track key performance indicators for CMDB health. Discovery and Integration: Configuring and managing data discovery tools to automatically populate the CMDB with information from various IT systems. Integrating CMDB data with other ServiceNow modules like Incident Management, Problem Management and Change Management. Mapping data from external systems to the CMDB schema. Data Governance: Defining data quality standards and metrics for the CMDB. Establishing data ownership and accountability across different teams. Implementing data validation processes to ensure data integrity. CSDM Hands on Experience in CSDM model and Life cycle. What are we looking for? (Experience/Qualifications/Skillsets/Must-haves) Qualifications: Bachelors degree in engineering/computer science/mathematics/physics or a comparable qualification with 8 - 10 years of total experience and 5 8 years of experience in ServiceNow CMDB, Asset Management & ITOM. Skillsets: Experience with ServiceNow CMDB or CSDM, Discovery & Service Mapping. Strong understanding of IT infrastructure and components (servers, networks, applications). Experience defining, documenting and implementing CMDB governance processes and procedures and ensuring that the processes are followed. Experience defining, documenting and implementing CI Data audits. Experience managing CI data in a ServiceNow CMDB. Experience creating CI Data Health reports, identifying and resolving CI data gaps to maintain CI data integrity. Certifications: Certified ServiceNow System Administrator (CSA) Must have CMDB Fundamentals | CSDM Fundamental | ITOM Discovery Implementation

Role & responsibilities Ensure the accuracy, integrity, and relevance of CMDB data through regular audits and data cleansing exercises. Develop and implement data validation rules and workflows to maintain data quality. Design, document, and continuously improve operational processes related to CMDB, aligning with ITIL best practices and organizational requirements. Collaborate with various IT teams to integrate CMDB into their operational workflows. Monitor daily discovery schedules, resolve/remediate discovery errors and look for the opportunity to automate similar issues Configure and customize ServiceNow CMDB and related modules (e.g., Discovery, Service Mapping) to meet business needs. Develop and maintain technical documentation for CMDB configurations and customizations. Manage integrations with other ServiceNow modules and external tools/services to enhance CMDBs data richness and automate data updates. Design and implement workflows and automation scripts to streamline CMDB-related processes. Analyze CMDB metrics and user feedback to identify areas for improvement. Propose and implement enhancements to CMDB processes and the ServiceNow platform, focusing on user experience, efficiency, and data reliability. Ensure CMDB operations comply with organizational security, data privacy, and regulatory requirements. Participate in audits and provide necessary documentation to demonstrate compliance. Provide information to end-users on CMDB best practices, its effective use, and new functionalities. Work on discovery errors produced in the recent discovery scans Troubleshoot the complex issues related to Port probes Implement best practices for the optimal performance of discovery scan