37 Service Mapping Jobs

Job Title: Senior ServiceNow ITOM Developer Center of Excellence Experience: 6 to 8 years Location: Bangalore / Pune Department: Cognizant Digital Systems & Technology ServiceNow CoE Employment Type: Full-time Role Overview: Join Cognizant’s elite ServiceNow Center of Excellence, where innovation meets scale. As a Senior ITOM Developer, you’ll be instrumental in designing and implementing cutting-edge ITOM solutions across global enterprise environments. You’ll collaborate with architects, platform owners, and delivery teams to drive automation, visibility, and operational excellence. Key Responsibilities: Lead the design and deployment of ServiceNow ITOM modules : Discovery, Service Mapping, Event Management, Orchestration, and CMDB. Configure and manage MID Servers , credentials, and probes for hybrid cloud and on-prem environments. Develop and maintain custom patterns, identification rules, and reconciliation logic to ensure CMDB integrity. Integrate ServiceNow with monitoring tools (e.g., Splunk, SolarWinds, AppDynamics ) and cloud platforms (AWS, Azure, GCP). Collaborate with the CoE to define best practices, reusable components , and automation frameworks. Support governance and compliance by maintaining CMDB health dashboards, KPIs, and audit trails . Mentor junior developers and contribute to internal knowledge repositories and accelerators . Required Skills & Qualifications: 6–8 years of ServiceNow development experience, with 3+ years in ITOM. Strong command of JavaScript, REST/SOAP APIs , and ServiceNow scripting (Business Rules, Script Includes, etc.). Deep understanding of IT infrastructure, cloud services, and network protocols . Experience with IntegrationHub, IRE (Identification & Reconciliation Engine) , and CMDB modeling. Familiarity with Agile/SAFe delivery models and DevOps practices. Preferred Certifications: ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist – ITOM (Discovery, Event Management, or Service Mapping) ITIL v4 Foundation Why Join Cognizant CoE? Work on flagship transformation programs across industries. Access to exclusive training, certifications, and sandbox environments . Be part of a collaborative, high-caliber team that shapes Cognizant’s global ServiceNow strategy.

Your role and responsibilities Working with project teams to advise clients on enterprise-wide data integrations Creating ways to better assess analytics, better supporting business decision making Work as a team member with client personnel and other IBM teams to identify functional requirements and subsequently working with or in some instances leading others in the identification, justification, and design of the client's solution. Participate in a wide range of design activities, from requirements analysis through systems, application and/or process design specification and implementation. Gain knowledge across multiple platforms, processes, or architectures Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Lead development of ServiceNow Service Mapping Lead development of ServiceNow CMDB work products and deliverables. Execute unit testing of the features that are build Conduct peer-review of fellow developer development outcome. Provide technical and situation leadership to fellow developers Preferred technical and professional experience Support the build of wholistic and fully integrated HR features. Develop service catalog work products and deliverables native virtual agent, MS Dynamic translation for languages CSA , CAD , minimum 2 CIS certifications

Greetings from ZCLUS INDIA LIMITED. We are looking for long term role with our CMMI Level V Client for all "ServiceNow" Roles Send your CV to "madan@zclus.com" Need only ServiceNow DEVELOPERS!! No Support / Admin Requirement for this Project Required Candidate profile 1 - 2 Implementations / Integration Exp in Any Module. ITSM / CMDB / HRSD / ITOM Intergration / CSDM / Service Mapping Developer / Lead 1st Round Virtual 2nd Round F2F in Nearest Client Office.

* Notice Period: Immediate to 1 Month. Key Responsibilities: • Design and develop solutions using ServiceNow ITSM (Incident, Problem, Change, CMDB) and ITOM (Discovery, Service Mapping, Event Management) OR ITAM (HAM & SAM) • Integrate ServiceNow with third-party systems and data sources. • Customize and configure ServiceNow modules, workflows, and catalog items. • Work with stakeholders to gather requirements and translate them into technical solutions. Must-Have Skills: • 4 to 8 years of experience in ServiceNow development. • Deep understanding of ServiceNow ITOM (especially Discovery and Service Mapping) OR ITAM (HAM & SAM) • Solid experience with CMDB architecture and CI relationships. • Strong problem-solving and debugging skills. • ServiceNow Certified Implementation Specialist ITSM/ITOM/ ITAM.

Job Description Fastenal India is looking for highly motivated individual who will play a key role as Servicenow ITOM Senior Software Engineer in our Team at Bangalore Location. This individual will be involved in the implementation of new modules/customizations of the existing ones in the ServiceNow ecosystem. Responsibilities The duties and responsibilities of this position include, but are not limited to: Strong Technical and Business background in Information technology. Performed such role as ServiceNow ITOM Developer, ServiceNow ITOM Lead, Senior ITOM Consultant and similar roles. Participating in the development of business requirements ensuring a thorough understanding of business needs and processes Conceptualize, design, code, and test ServiceNow solutions that deliver new system capabilities, system enhancements or defects Collaborate with fellow team members to improve the quality and scalability of supported systems and provide recommendations Continuously monitor application performance and ServiceNow recommended patches & upgrades Assist with product roadmap & business capabilities that align with the application Experienced in leading ServiceNow implementation with rich experience in ITOM, SPM and ITSM modules such as IM, PM, CM, & Catalog along with integrations and CMDB, Asset Management, Discovery, Service Mapping Conceptualize, design, code, and test ServiceNow solutions that deliver new system capabilities, system enhancements or defects Drive continuous improvements of our implementation methodology and service offerings based on business needs Mentor other team members in implementation methodology, solution design, ServiceNow configuration and best practice Thorough understanding of ITIL processes, including Incident, Problem, Configuration Management, ITOM and Asset Management Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of the latest ServiceNow features Participation in the full software development life cycle: Analysis, Design, Coding, Testing and Promotion into Production Required Position Qualifications Bachelor's degree in computer science or related preferred 5-7 years of relevant experience Implementation experience around CMDB, ServiceNow Discovery & Service Mapping Design and implement new functionality using Business Rules, UI Policies, Client Scripts, Access Lists, Workflow Activities, Script Includes etc. Good knowledge of the ServiceNow basic applications like Incident, Problem, Change, Knowledge Management, Service Catalog, CMDB Experience in JavaScript, glide scripting, Angular JS, HTML, Ajax, CSS. Use of Mid server, web-services, REST services configurations, schedulers, email, events and notifications. Knowledge of technical components such as ServiceNow LDAP, SSO, Search, Reports, Users and Groups configuration. Develop and deliver customized portal web pages with custom widgets in ServiceNow portal using Bootstrap and AngularJS JavaScript frameworks. Experience developing SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing ITIL processes Preferred Position Qualifications Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow Integration of disparate systems using SOAP and REST APIs Configuration experience in following modules on dedicated as well as shared instances (IM, CM, PM, SRM, KM, Release Management, Event Management, Configuration Management and Asset Management) High level of expertise in multiple system environments Works effectively in a team-oriented, collaborative environment

Experience : 3-10 Years Location : Gr Noida, Bangalore, Hyderabad Notice Period : Immediate - 60 Days Work Mode : Hybrid (3 Days WFO) Shift Time : Day/UK Time Zone Job Overview: As a ServiceNow Developer, you will be responsible for analyzing business requirements, designing, developing, and implementing solutions on the ServiceNow platform. You will collaborate with cross-functional teams to ensure the successful delivery of ServiceNow applications and modules, meeting the needs of the organization. Responsibilities: Design and develop ServiceNow applications and modules, ensuring adherence to best practices and industry standards. Customize and configure workflows, forms, fields, scripts, business rules, UI policies, and other ServiceNow components. Implement and configure ServiceNow IT Operations Management (ITOM) modules, such as discovery, Service Mapping, Event management, and CMDB (Configuration Management Database) Collaborate with infrastructure and operations teams to ensure accurate and up-to-date configuration data within the CMDB. Monitor and manage infrastructure events, alerts, and incidents using ServiceNow Event Management. Develop and maintain integrations between ServiceNow and other monitoring tools and systems. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as a ServiceNow Developer with expertise in ServiceNow platform configurations and customizations. Strong understanding of ITSM and business process automation concepts. Proficient in JavaScript, HTML, CSS, and other web technologies. Experience with ServiceNow integrations and web services. ServiceNow certification(s) is a plus.

Job Profile: Should possess understanding of IT infrastructure services (Data Center, End User Computing, Public cloud services such as Azure, AWS etc.) for managing CMDB. Basic awareness of Operational Technology (OT) infrastructure desirable. Should possess understanding of ServiceNow CMDB and related functionality such as Identification/Reconciliation, Common Services Data Model (CSDM), CI Class Manager, CMDB data exchange and update procedures, Application lifecycle management, Multisource CMDB Familiarity with ServiceNow CMDB integration methods (i.e., ServiceNow Service Graph Connector, ServiceNow API etc.), MID servers ServiceNow CMDB micro-certification (Configure the CMDB, CMDB Health) required. Demonstrated understanding of ITIL 3 or ITIL 4 fundamentals Awareness on Agile/Scrum methodologies and working on User stories in JIRA or ServiceNow desirable. Understanding on ServiceNow ITOM - Service Mapping, Discovery applications and related certifications CIS- Service Mapping or CIS-Discovery desirable. Awareness of IT / ITSM processes and workflows in pharmaceutical domain desirable Good communication skills (both written and verbal) to connect and work effectively with diverse IT teams and business stakeholders. Candidates Profile: Hands on in on implementing CMDB capabilities and awareness on Service Mapping / Discovery is needed. BE/MCA/BCA with 4 to 6 years of IT experience and possesses advanced degree / diploma / certificate in a technical discipline. Ready for contract role to work in Hybrid model at Pune Can join within 15 days

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities Handle architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Lead & investigate complex technical issues and review code as required Account for possible project challenges on constraints including, risks, time, resources and scope Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions Provide expert guidance for best practices related to ServiceNow administration Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise 10+ years of IT experience with proven ServiceNow Product knowledge 3+ years of experience as a ServiceNow Solution/Technical Architecture with implementing SaaS/PaaS Solution on specific cloud architecture Experience in multiple end-to-end ServiceNow implementations across all modules - TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Strong experience in integrating ServiceNow to several other applications using SOAP/REST. Preferred to have experience working with ServiceNow to ServiceNow and ServiceNow to Remedy ebondings or any other Products of similar nature Mandatory ServiceNow certifications - Certified System Administrator, Certified Application Developer, Implementation Specialist in 2 or more of these modules - ITSM/HRSD/CSM/FSM/ITBM/Discovery/Service Mapping/GRC/SIR/PPM/Cloud Management Preferred technical and professional experience Relationship building with business and customers Active listening, negotiation, problem solving Team building

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities Handle architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Lead & investigate complex technical issues and review code as required Account for possible project challenges on constraints including, risks, time, resources and scope Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions Provide expert guidance for best practices related to ServiceNow administration Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise 10+ years of IT experience with proven ServiceNow Product knowledge 3+ years of experience as a ServiceNow Solution/Technical Architecture with implementing SaaS/PaaS Solution on specific cloud architecture Experience in multiple end-to-end ServiceNow implementations across all modules - TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Strong experience in integrating ServiceNow to several other applications using SOAP/REST. Preferred to have experience working with ServiceNow to ServiceNow and ServiceNow to Remedy ebondings or any other Products of similar nature Mandatory ServiceNow certifications - Certified System Administrator, Certified Application Developer, Implementation Specialist in 2 or more of these modules - ITSM/HRSD/CSM/FSM/ITBM/Discovery/Service Mapping/GRC/SIR/PPM/Cloud Management Preferred technical and professional experience Relationship building with business and customers Active listening, negotiation, problem solving Team building

More than 4 years experience in Discovery / ITOM domain on ServiceNow platform. Very good implementation knowledge of ServiceNow Discovery, Service Mapping, Certificate Management, AI OPS Good understanding & hands on and AWS & Azure cloud Good to have knowledge and working experience of other ITOM modules like Event Management & Cloud Managment Good knowledge on configuring / troubleshooting skills on IT Infrastructure, Server, Network, Storage, Cloud and worked as a System / Platform administrator Good knowledge of middleware solutions such as IIS, WebLogic, Websphere, Apache Tomcat, etc Worked in a Datacenter environment as L3 / L4 support Technical knowledge of the following areas: Java, HTML, JavaScript, LDAP/Active Directory Working knowledge of configuration management, CMDB, methods and processes Excellent verbal and written communication skills, including polished presentation skills with the ability to deliver technical issues to both technical and non-technical audiences in a clear and understandable manner. Provide excellent customer service, leadership, communication, problem solving and decision-making skills. Nice to have Basic knowledge and awareness of various other modules like ITBM and security More than 4 years experience in Discovery / ITOM domain on ServiceNow platform. Very good implementation knowledge of ServiceNow Discovery, Service Mapping, Certificate Management, AI OPS Good understanding & hands on and AWS & Azure cloud Good to have knowledge and working experience of other ITOM modules like Event Management & Cloud Managment Good knowledge on configuring / troubleshooting skills on IT Infrastructure, Server, Network, Storage, Cloud and worked as a System / Platform administrator Good knowledge of middleware solutions such as IIS, WebLogic, Websphere, Apache Tomcat, etc Worked in a Datacenter environment as L3 / L4 support Technical knowledge of the following areas: Java, HTML, JavaScript, LDAP/Active Directory Working knowledge of configuration management, CMDB, methods and processes Excellent verbal and written communication skills, including polished presentation skills with the ability to deliver technical issues to both technical and non-technical audiences in a clear and understandable manner. Provide excellent customer service, leadership, communication, problem solving and decision-making skills.

Ideally, we are looking for someone with 5+ yrs in Discovery, Service Mapping and ITOM capabilities. Working knowledge of ServiceNow capabilities involving ITSM, SPM, ServiceWatch, Midserver and security architecture for SaaS platforms Required Candidate profile Strong configuration of base capabilities and examples of platform integration models. Strong grasp on team interoperation and collaboration. Call Vikas - 8527840989 vikasimaginators@gmail.com

Roles and Responsibilities: - Ideal candidate must be self-motivated with a proven track record in working on ITOM/Discovery using ServiceNow at least 5+ years. Experience with development and implementation of ServiceNow ITSM and Discovery. Perform updates and upgrades to the Discovery Build Basic/Advanced queries to customize and enhance reporting. Perform discoveries and troubleshoot access issues to systems for discovery. Troubleshoot weekly discovery failures Password issues, WMI failures, connectivity problems Perform reconciliation and normalization activity to ensure completeness of data in CMDB Build custom attribute to sync custom inventory for CMDB sync Serve as primary technical point-of-contact ServiceNow ITOM for business users and internal teams Responsible for demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges. Provide mentorship to developers and platform engineers on technical design standards and best practices. Help maintain expert knowledge of ServiceNow platform and products and ensure mentorship within the team. Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions Client Interfacing skills Project and Team management Qualifications A Bachelor s or Master s degree in Computer Science or related field. A minimum of 3 to 5 years experience with ServiceNow app development in ITSM, Portal or ITOM modules. 3 to 5 years of development experience with creating simple/complex customer-facing web or mobile applications is a plus. Service now Certified preferred, CSA, CAD Certified system administration, Certified Application Developer. Expertise level understanding of ServiceNow Platform & its capabilities are required. Understand the business needs and the needs to standardize processes and build this into the design. and being able to transform customer requirements into a high-level Prior experience of working with international teams Result-oriented and good communication skills . Willing to take on new challenges and drive them to completion. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cas

Must to Have Skills Expertise in ServiceNow Platform and Development. Expertise in CMDB and Service Mapping, APM Proficient in Discovery Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical Experience working in cross-functional teams and collaborating with various IT and business stakeholders. Ability to manage multiple tasks simultaneously, with strong organizational skills and attention to detail. Some of the CMDB and Service Mapping implementation responsibilities to include: Discovery and Data Collection Service Maps Creation Dependency Mapping and Analysis CMDB Dashboard Health and De-duplication Working Mode Hybrid Shift 7 PM To 4 AM Interested applicants may email their resumes to pooja@agreeya.com.

Job Title - Servicenow Developer Location - PAN India Job Description - Servicenow Development , Sevice Mapping , Discovery , ITSM or ITOM , CSDM or CMDB , Javascript or Python or Powershrell , AWS or Azure or GCP

Required Skills : Servicenow Developer, ITOM, Service Mapping, Discovery. Experience - 4 Years to 10Years. Notice period : Immediate to 10days.

Role: ServiceNow ITOM Senior Developer Location: Pune / Mumbai / Bangalore / Chennai Shift Timing: 6:30 PM IST - 3:30 AM IST What impact you can make You will play a vital role in developing and supporting customers ServiceNow applications like ITOM, Service Mapping, Discovery, CMDB, ITSM, Integrations, Implementations, Development. Role and Responsibilities Design, build and test ServiceNow enhancement stories. Provide software coding and customization including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development Required Skills and Experience Hands-on design, development, and deployment experience with the Service-now.com platform for 6+ years (ITSM, ITOM and Integrations) Integration and Implementation experience in one or more SN modules, hands-on developer experience. Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics, and key performance indicators. Must have solid understanding and experience in using several web technologies such as HTML, CSS, XML, JavaScript/AJAX and developing integrations with the ServiceNow platform using web services, SOAP, email, MID, plugins Knowledge of technical components such as LDAP, VPN, SSL and other such technologies. Required Certifications: ITIL, CSA, ITSM + ITOM, ITAM, HRSD (Any other will be a plus), at least 2 mainline certifications matching required skills. Our Offering Global cutting-edge IT projects that shape the future of digital and have a positive impact on environment Wellbeing programs & work-life balance - integration and passion sharing events Attractive Salary and Company Initiative Benefits Hybrid Work Culture Certifications Ramkumar Subramani Specialist Talent Acquisition M: +91 (0) 9363437874

Skill: ServiceNow ITOM, Discovery & Service Mapping Exp: 7+ years Location: Chennai Job Description: - Scope of work Perform end-to-end Discovery and Service Mapping activities. This includes: Execute the complete mapping of the following three main areas: All Time Critical Enterprise Platform applications and the identification of all applications that depend on the Enterprise Platform applications. This is commonly referred to application-to-platform mapping. This includes working sessions with Enterprise Platform teams to gather all the necessary information needed for the mapping. All non-Time Critical and core applications that are hosted on premise and in the Cloud; this includes working sessions with application and IT team to gather all the necessary information needed for the mapping and create the required Cloud tags. Troubleshoot and resolve discovery and pattern related issues or errors related to Discovery and Service Mapping Review, modify and develop new and/or existing ServiceNow patterns as needed to ensure critical WBG services such as authentication, identity management, custom applications and services etc. are identified as part of the service maps for the in scope applications Meet with application and IT teams to validate and obtain signoffs of completed application services. SKILLS / EXPERIENCE REQUIRED The desired resources should possess intermediate or expert level competency in ServiceNow ITOM Discovery and Service Mapping module. In addition to this, the following should also be considered as part of the profile: Minimum 5 years of hands-on ServiceNow Service Mapping experience. Experience must include the successful completion of all the Service Mapping related activities such as debugging patterns and probes, troubleshooting logs to resolve errors, creating new patterns to map required services, and modifying existing patterns to fit the organization's configuration Completed the service mapping of at least 50 large and complex on-premise and Cloud hosted applications and platforms such as Azure AD, Mulesoft, Apigee, SharePoint, etc. Hands on experience with mapping application-to-application and application-to-platform dependencies is a major plus Intermediate knowledge and ability in Server Administration across OS platforms, including the understanding of described domain structures, user permission levels, group policy objects and the execution of sudo policies Understanding protocols such as HTTP, TCP, SNMP, SOAP, and REST Familiarity with the XML, and JSON/script language concepts Knowledge of Web and Application Servers, Load Balancers, Databases, and Virtualization (WebSphere, MQ, IIS, Apache, VMware) Intermediate Windows and Unix administration skills Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing) Familiarity with CyberArk as external ServiceNow credential store Strong analytical and problem-solving ability Strong interpersonal skills Excellent verbal and written communication skills and a proven ability to interact professionally with a diverse group

Experience: 5+ years in ServiceNow ITOM/CMDB (Discovery & Service Mapping) Role Overview: We are seeking a skilled ServiceNow ITOM/CMDB Specialist with expertise in Discovery and Service Mapping to join our dynamic team at Enterprise Minds. This is a remote opportunity requiring flexibility to support meetings in the EST time zone . The ideal candidate will manage and enhance ServiceNow Discovery, maintain service mapping accuracy, and collaborate with cross-functional teams to deliver efficient solutions. Key Responsibilities: ServiceNow Discovery & Service Mapping: Manage and maintain ServiceNow Discovery and Service Mapping tools. Create and optimize custom patterns, probes, and sensors for internal discovery needs. Ensure high availability, reliability, and performance of discovery and service mapping products. Configuration & Maintenance: Establish and manage discovery schedules to maintain updated CMDB records. Monitor discovery results , identify anomalies, and implement necessary corrections. Plan and manage MID Server capacity and ensure effective configuration. Collaboration & Project Support: Work closely with Service Owners and SMEs to ensure accurate service maps. Participate in platform upgrades , including planning, testing, and validation. Engage in project planning assign tasks, monitor progress, and deliver results on time. Documentation & Standards: Write and review system specifications , including flowcharts and technical diagrams . Follow best practices and maintain technical documentation for future reference. Skills & Qualifications: Experience: 5+ years of hands-on experience with ServiceNow ITOM/CMDB , specializing in Discovery and Service Mapping . Technical Proficiency: Strong knowledge of ServiceNow MID Servers and their configuration. Ability to develop and manage custom patterns, probes, and sensors . Collaboration: Experience working with Service Owners, SMEs , and cross-functional teams. Project Management: Ability to plan, track, and deliver project milestones effectively. Documentation: Proficiency in creating detailed system specifications and technical diagrams. Nice to Have: Experience with Event Management within the ServiceNow platform. Location: Bengaluru,Chennai,Hyderabad,Mumbai,Pune,Puducherry

Job Description: CMDB Governance: Designing and implementing the CMDB structure based on the CSDM framework. Defining data quality standards and implementing data cleansing processes. Managing CMDB access controls and data governance policies. Discovery and Data Integration: Configuring and maintaining ServiceNow Discovery to automatically identify and populate the CMDB with relevant IT assets. Developing custom discovery patterns to capture unique infrastructure details. Integrating data from external systems into the CMDB using APIs and connectors. Service Mapping: Creating service maps to visualize the relationships between business services, applications, and technical infrastructure components. Mapping dependencies between CIs (Configuration Items) within the CMDB. CSDM Implementation: Defining and implementing the CSDM model based on organizational needs. Classifying services using the CSDM hierarchy (Business Services, Application Services, Technical Services).

We are seeking skilled and experienced ServiceNow Developers with experience in Human Resources Service Delivery (HRSD) and/or Configuration Management Database (CMDB). Strong background in developing and implementing ServiceNow HRSD and/or CMDB solutions with a deep understanding of ServiceNow modules (ITSM, ITOM, and ITBM). For HRSD: Design, develop, and implement ServiceNow HRSD solutions to meet business requirements. Customize and configure HRSD modules, including Case and Knowledge Management, Employee Service Center, and Lifecycle Events. Collaborate with HR and IT teams to understand business needs and translate them into technical solutions. Integrate ServiceNow HRSD with other ServiceNow modules (e.g., ITSM, ITOM) and third-party systems. CMDB Experience Needed: Architect and implement ITAM Independently develop and manage Service Asset & Configuration Management. Design and implement ServiceNow CMDB solutions that maintain data integrity and support ITSM processes. Implement CMDB with a focus on CSDM, HAM, and SAM, along with creating new Service Catalog Items in ServiceNow (with workflows). JavaScript and create/modify existing workflow activities. Implement ServiceNow Discovery, Service Mapping, Event Management, and Orchestration use cases. Conduct system testing, troubleshooting, and debugging to ensure optimal performance. Qualifications: 5 years of experience as a ServiceNow Developer, with at least 2 years focusing on HRSD and/or CMDB Knowledge of ITIL processes In-depth knowledge of ServiceNow platform and its core modules (CSM, ITSM, ITAM, ITOM). Proficiency in JavaScript, HTML, CSS, and other web technologies. Experience with ServiceNow integration (REST, SOAP, APIs) and data migration.

Job Title: ServiceNow ITOM Developer (CMDB, Discovery & Service Mapping ) Experience: 3-8 Years Location: Remote/Hybrid (based on project dependence) Employment Type: Full-time Job Summary We are seeking a skilled ServiceNow ITOM Developer with expertise in CMDB, Discovery, and Service Mapping to design, develop, and optimize IT Operations Management solutions. The ideal candidate will have hands-on experience in configuring and maintaining ServiceNow Discovery, Service Mapping, and CMDB to ensure accurate IT asset and service modeling. Key Responsibilities Design, configure, and implement ServiceNow ITOM modules (Discovery, Service Mapping, CMDB, Event Management). Develop and maintain automated discovery patterns for infrastructure, applications, and cloud services. Configure and optimize Service Mapping to visualize application and infrastructure dependencies. Ensure CMDB health by maintaining data accuracy, reconciliation, and normalization. Integrate ServiceNow ITOM with third-party tools (Monitoring, Orchestration, Cloud Platforms). Develop custom MID Server configurations for discovery across hybrid environments. Troubleshoot and resolve issues related to Discovery, Service Mapping, and CMDB. Collaborate with IT teams to align ServiceNow ITOM with ITSM processes (Incident, Change, Problem Mgmt.). Create and maintain technical documentation, including process flows, design specs, and user guides . Stay updated with ServiceNow ITOM best practices and new features. Required Skills & Qualifications 3-8 years of hands-on experience in ServiceNow ITOM (Discovery, CMDB, Service Mapping) . Strong expertise in ServiceNow Discovery patterns (Probes, Sensors, MID Server). Experience with Service Mapping (manual and automated), topology visualization, and service modeling. Deep understanding of CMDB data model , CI classes, relationships, and reconciliation rules. Knowledge of ITSM integrations (Incident, Change, Asset Mgmt.) with ITOM. Familiarity with Event Management, Orchestration, and Cloud Service Mapping (AWS, Azure). Proficiency in JavaScript, Glide API, REST/SOAP integrations . ServiceNow Certified Implementation Specialist (CIS) - Discovery or Service Mapping is a plus. Strong analytical and problem-solving skills. Preferred Qualifications Experience with ServiceNow Performance Analytics and Health Log Analytics . Knowledge of ITIL processes (v3/v4) and IT asset lifecycle management. Experience in Agile/Scrum methodologies . Share your updated resume to smokkapati@vsoftconsulting.com.

Position Overview: Strong ServiceNow backend developers who have really got good experience in Servicenow Platform & excellent ServiceNow scripting knowledge, including flow designer and integration skills. Additionally, problem-solving skills are crucial for this position. Any UI-related skills would also be beneficial. Job description: To be successful in this role the candidate must possess the below: 7+ years of Software Development experience and at least 5+ years of ServiceNow Applications Development or Product implementation experience Experience in end-to-end ServiceNow implementations across 2 or more modules HRSD/ITSM/CSM/FSM/ITBM/Discovery/Service Mapping/GRC and experience in HRSD module is a plus Experience in ServiceNow Back-End: creating Catalog Item, Record Producer, Client Scripts ,UI and Data Policies , Business Rules, UI Actions Experience in ServiceNow Integration: Integration HUB, SOAP, REST, Data Sources, Import Set, Transform maps. Experience in Flow Designer, Integration Hub using Flow Designer. Understanding of DevOps Git/Automation Testing(Selenium) Strong working in an Agile/DevOps environment in Continuous Integration, Continuous Delivery, automated testing, Agile metrics Strong skills in User Interface design, Analytical, Problem solving and Quantitative skills. Education and other skills: Bachelors degree (Computer Science, Information Systems, or relational functional field) Working in US -India Overlapping Hours Good communication and strong interpersonal skills with the ability to work effectively in a cross functional team. Self-starter, with a demonstrated ability to learn beyond training.

Job Description Serve as a part of an ServiceNow IT operations management (ITOM) team in a fast-paced Web application environment supporting the Alight business. Work with the customers and team to comprehend requirements and provide recommendations based on ITOM system capabilities, industry best practices, and the preferred outcome. Work in a dynamic, large team and environment supporting the business, using next-generation tools, standards, and processes, including AWS, Automation, ServiceNow, Terraform, and operating in an Agile environment. You will be developing and supporting the following ServiceNow products within this role: Service Mapping, Discovery, CMDB, Software Asset Management, and Hardware Asset Management. The primary responsibilities of the role include: Partners with business and IT operations stakeholders to define, prioritize and execute ServiceNow ITOM operational needs and enhancements to successfully deliver ongoing capabilities. Leads sessions to gather, define, and document business and technical requirements and operate in an agile environment. Develops and implements new ServiceNow ITOM features and modules for Service Mapping, Discovery, CMDB, Software Asset Management, and Hardware Asset Management. Provide ongoing ServiceNow technical support for following ServiceNow Products: Service Mapping, CMDB, Discovery, Software Asset Management, and Hardware Asset Management. Supports and maintains ServiceNow ITOM technical server environments (e.g. ServiceNow mid servers), including oversight of ongoing development activities and system administration. Oversees and executes migration of code and configurations across ServiceNow development, test, and production environments, including planning, testing and change management. Creates technical requirements, design, and playbook documentation to support ServiceNow ITOM initiatives. Maintain and ensure the ServiceNow configuration management database (CMDB) to ensure is accurate and up to date. Provide technical support for ITOM integrations with other tools via Service Graph connectors or other ServiceNow methods. Coordinate and support all ServiceNow Discovery, CMDB, Software Asset Management, and Hardware Asset Management plugin and release upgrades. Advising and researching on new ITOM tools and features. Resolution of incidents and implementation of changes tasks associated with ITOM. Forges strong, collaborative relationships and build consensus among competing stakeholders across business and IT peers, leveraging exceptional communication and interpersonal skills. Escalate and manage support cases to resolve technical or functional issues with ServiceNow vendor. A successful candidate will provide the following professional background: Minimum 5 years of experience in developing, administrating, and supporting ServiceNow. Extensive and proven experience with supporting, developing, and implementing ITOM modules (Discovery, Service Mapping), Software Asset Management, Hardware Asset Management, and configuration management database (CMDB) in an enterprise production environment. ServiceNow Certifications in CMDB, Discovery, Software Asset Management, Hardware Asset Management, and ServiceNow Administration. Experience supporting mid servers running on Microsoft Windows Servers. Knowledge of Amazon Web Services (AWS) services and integration with ITOM is a plus. Knowledge of scripting languages, including PowerShell or Bash. Teamwork ability. Must be good team player. Strong Organizational skills and excellent work ethics. Excellent communicator and able to collaborate with teams in various locations. Excellent knowledge of English Language (Verbal and Written). Excellent follow up skills, self-directed, and proactive.

Job Description A bachelors or master’s degree in information systems or computer science, or equivalent experience Minimum 8+ years of experience working as a Developer/Senior Developer on the ServiceNow platform. Should have good development experience in SN Platform. Experience with ITOM, HAM Pro, SAM Pro modules in ServiceNow (experience on any other ServiceNow modules is a plus) as a developer. Mandatory working knowledge on concepts like Discovery, Service Mapping, Event Management, Metric Intelligence, ACC, SRE, AiOps, DEX, Content Normalization and reporting etc. Experience on configuring Workspaces, mobile applications is needed. Knowledge and working knowledge on integrations with multiple monitoring tools, external inventory management tools. Experience in ETL data load using Excel sheets. Experience with custom application development, ACL’s and flows in ServiceNow Good written, verbal communication & interpersonal skills Strong attention to detail, goal-oriented & should know how to adapt to changing requirements. Commitment to excellent customer service & strong focus on quality. Ability to work independently and with a team. Should have worked in an Agile/Scrum environment.

Looking for an experienced candidate for our client in Bangalore or Hyderabad. You will manage Discovery, Service Mapping, ITOM implementations, CMDB, MID Servers, and ensure system health and integrations for on-prem and cloud environments. Required Candidate profile The ideal candidate will have 5-8 years of experience with ServiceNow ITOM, Discovery, and Service Mapping, optimizing both on-prem and cloud environments for data accuracy and system performance.