113 Service Mapping Jobs

**Job Description:** **Role Overview:** In this role, you will be responsible for designing, implementing, and governing the CMDB architecture and governance of the ServiceNow platform. You will utilize your expertise in the Common Service Data Model (CSDM), Configuration Management Database (CMDB), and platform data governance to ensure the integrity, reliability, and effectiveness of configuration data, supporting key business outcomes across the organization. **Key Responsibilities:** - Lead the design, architecture, and strategy for the ServiceNow CMDB, ensuring alignment with the Common Service Data Model (CSDM) framework, defining CI classes, and relationships. - Establish and enforce comprehensive data governance policies, standards, and procedures to maintain high levels of data quality, integrity, and consistency. - Architect and oversee integrations with data sources, including ServiceNow Discovery and IntegrationHub, to ensure accurate and automated CMDB population. - Design and implement Service Mapping to visualize service-to-infrastructure dependencies, providing a clear view of IT service composition. - Monitor and optimize CMDB performance, health, and scalability, using dashboards and metrics to report on status and compliance. - Act as a subject matter expert, mentoring team members on CMDB best practices, and collaborate with stakeholders to gather requirements and deliver effective data solutions. **Qualifications Required:** - Bachelor's degree in Computer Science, Management Information Systems, or other technical field, or equivalent practical experience. - Certification in ServiceNow Configuration Management Database (CMD), Certified Service Desk Manager (CSDM) (e.g., CIS - Data Foundations). - 12 years of experience in IT. - 5 years of experience in ServiceNow CMDB design and implementation. - Experience in data modeling, normalization, and reconciliation techniques. - Experience in the ServiceNow platform, including CMDB, CSDM, Discovery, Service Mapping, and IntegrationHub. - Experience with The Information Technology Infrastructure Library (ITIL) principles, such as Service Asset and Configuration Management (SACM). **About the Company:** At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google's IT organization, we provide end-to-end solutions for organizations across Google, delivering the right tools, platforms, and experiences for all Googlers to create more helpful products and services for everyone. Simply put, we are Google for Googlers.,

In this role, you will be responsible for the delivery of ServiceNow transformation. You will translate the architectural goal into technical solutions and bridge the gap between strategy and execution. Working in the trenches, you will lead a team of product engineers and collaborate with ServiceNow consultants to solve technical tests and deliver the new platform. Responsibilities: - Drive the technical design, development, and configuration of IT Service Management (ITSM) solutions on the ServiceNow platform. Ensure alignment with best practices and goals through technical reviews. - Own the technical design and governance of the ServiceNow Configuration Management Database (CMDB) by implementing the Common Service Data Model (CSDM) framework for a single source of truth. - Define and enforce best practices for ServiceNow configuration and extension. Oversee partner development and configuration to maintain platform health, scalability, and upgradability, avoiding excessive customization. - Design and oversee the development of secure, efficient Application Programming Interface (API)-led integrations between ServiceNow and internal systems. - Review all technical deliverables to meet standards. Provide technical guidance and mentorship, promoting expertise and conducting periodic knowledge transfers. Qualifications Required: - Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience. - Certification in Implementation Specialist - IT Service Management (e.g., CIS-ITSM). - 8 years of experience working with the ServiceNow ecosystem designing and implementing the ServiceNow CSDM framework in an enterprise environment. - Experience with the ServiceNow ITSM Professional suite (e.g., Incident, Problem, Change, Request, etc), including custom application development, scripting (e.g., JavaScript, GlideAPIs), and platform configuration. - Experience in ServiceNow development including server-side and client-side scripting in JavaScript and ServiceNow integrations using REST, SOAP, and IntegrationHub. Preferred Qualifications: - Certification in ServiceNow Certified Application Developer (CAD) or Certified System Administrator (CSA). - Experience with enterprise integration of ServiceNow with SAP. - Experience with ServiceNow IT Operations Management (ITOM) (e.g., Discovery, Service Mapping). - Experience with Service Portal development (e.g., AngularJS). - Experience in implementing ServiceNow Artificial Intelligence (AI) features (e.g., Predictive Intelligence, Virtual Agent) with integrating in applications.,

Role Overview: As a ServiceNow ITOM IT Operations Management Architect, your main responsibility will be to design and implement solutions within the ServiceNow platform to optimize IT operations and infrastructure management. Key Responsibilities: - Design and implement ServiceNow ITOM solutions to enhance visibility and control over IT infrastructure. - Develop best practices for Discovery Event Management, Service Mapping, and Cloud Management within ServiceNow. - Ensure compliance with industry standards and governance policies related to IT operations. - Collaborate with stakeholders to define requirements and translate them into technical solutions. - Integrate ServiceNow ITOM with other ITSM and ITOM modules for seamless operations. - Provide technical leadership and guidance to teams working on ServiceNow implementations. - Optimize workflows, automation, and reporting to improve efficiency. - Conduct training sessions and documentation for end users and administrators. Qualification Required: - Extensive experience in ServiceNow ITOM and IT Service Management (ITSM). - Strong understanding of CMDB (Configuration Management Database), Discovery, and Service Mapping. - Expertise in ServiceNow development, configuration, and integration. - Ability to design scalable and efficient solutions within the ServiceNow ecosystem. - Certifications such as ServiceNow Certified Implementation Specialist ITOM or ITIL Foundation are preferred. - Excellent problem-solving and communication skills.,

Responsibilities: * Design, develop, and maintain ServiceNow ITOM event management solutions using CMDB, ITIL, and SolarWinds. * Collaborate with cross-functional teams on service mapping and flow design. Proficiency in JavaScript, APIs Flow Designer

GENERAL FUNCTION 1. 4 to 6 year years of experience with the ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules 2. Certified in CIS -ITSM , CIS - Discovery, CIS - Service Mapping 3. Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for on-prem / cloud inventory 4. Define configuration items and classes, attributes, data collection, and governance that are important to support other ITSM modules and business objectives 5. Hands-on experience in Building and supporting integrations with data sources other than ServiceNow Discovery 6. Expertise in Setting up and administration of MID servers 7. Create/update/remove Discovery ranges and schedules 8. Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues. 9. Expert knowledge in defining identification and reconciliation rules Area of Responsibility Incident Mgt Release Management License Mgt Vulnerability Mgt Patching Clone Downs Upgrades, including skips and testing DSA (Distributed Security Access) and MyAccess DR Testing

Job Description Listing Name:ServiceNowEngineer GENERAL FUNCTION 1. 4 to 6 year years of experience with the ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules 2. Certified in CIS -ITSM , CIS - Discovery, CIS - Service Mapping 3. Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for on-prem / cloud inventory 4. Define configuration items and classes, attributes, data collection, and governance that are important to support other ITSM modules and business objectives 5. Hands-on experience in Building and supporting integrations with data sources other than ServiceNow Discovery 6. Expertise in Setting up and administration of MID servers 7. Create/update/remove Discovery ranges and schedules 8. Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues. 9. Expert knowledge in defining identification and reconciliation rules Area of Responsibility Incident Mgt Release Management License Mgt Vulnerability Mgt Patching Clone Downs Upgrades, including skips and testing DSA (Distributed Security Access) and MyAccess DR Testing

GENERAL FUNCTION 1. 4 to 6 year years of experience with the ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules 2. Certified in CIS -ITSM , CIS - Discovery, CIS - Service Mapping 3. Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for on-prem / cloud inventory 4. Define configuration items and classes, attributes, data collection, and governance that are important to support other ITSM modules and business objectives 5. Hands-on experience in Building and supporting integrations with data sources other than ServiceNow Discovery 6. Expertise in Setting up and administration of MID servers 7. Create/update/remove Discovery ranges and schedules 8. Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues. 9. Expert knowledge in defining identification and reconciliation rules Area of Responsibility Incident Mgt Release Management License Mgt Vulnerability Mgt Patching Clone Downs Upgrades, including skips and testing DSA (Distributed Security Access) and MyAccess DR Testing

Role Overview: As a ServiceNow ITOM Technical Lead/Architect, you will be a key member of the team responsible for designing, leading, and optimizing enterprise ITOM solutions with a focus on Discovery and Service Mapping. Your expertise will contribute to delivering scalable, reliable, and impactful solutions to meet business needs. Key Responsibilities: - Lead architecture and strategy for ITOM implementations, emphasizing Discovery, Service Mapping, CMDB design, and Event Management. - Define ITOM best practices, governance models, and data standards in accordance with ITIL principles. - Design and maintain scalable, enterprise-grade CMDB structures. - Collaborate with stakeholders to translate business requirements into technical solutions. - Provide technical leadership to development teams and ensure alignment with the overall IT strategy. - Conduct solution reviews, health checks, and optimizations for existing ITOM implementations. - Oversee the integration of third-party monitoring tools (e.g., SolarWinds, AWS CloudWatch, Azure Monitor) with ServiceNow ITOM. Qualifications Required: - 8+ years of ServiceNow experience with a strong emphasis on ITOM Discovery and Service Mapping. - Solid understanding of CMDB, CI classes, and CI relationships. - Strong knowledge of IT infrastructure including servers, networks, and cloud environments. - Experience in MID Server deployment and troubleshooting. - Proficiency in JavaScript, REST/SOAP integrations, and ServiceNow scripting. - Strong problem-solving, communication, and documentation skills. Additional Company Details: Joining the team offers you: - 100% Remote Work (PAN India) - Opportunity to lead high-impact ITOM projects - Collaborative, growth-oriented work culture,

ServiceNowEngineer / ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules GENERAL FUNCTION 1. 4 to 6 year years of experience with the ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules 2. Certified in CIS -ITSM , CIS - Discovery, CIS - Service Mapping 3. Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for on-prem / cloud inventory 4. Define configuration items and classes, attributes, data collection, and governance that are important to support other ITSM modules and business objectives 5. Hands-on experience in Building and supporting integrations with data sources other than ServiceNow Discovery 6. Expertise in Setting up and administration of MID servers 7. Create/update/remove Discovery ranges and schedules 8. Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues. 9. Expert knowledge in defining identification and reconciliation rules Area of Responsibility Incident Mgt Release Management License Mgt Vulnerability Mgt Patching Clone Downs Upgrades, including skips and testing DSA (Distributed Security Access) and MyAccess DR Testing Configuration Chgs Review System Performance Answer Platform Level Questions Certificate Management Firewall Rule Management Functional ID/Service Account Management Manage passwords in 5/3 Vaults Monitor Daily, weekly and monthly jobs Manage 30+ Integrations with other systems Review Error Logs Software Code Management (e.g. GitHub) Data Extracts Audit Support Maintain prod and non-prod environments (10) Code Reviews Maintain 5/3 development standards

Role & responsibilities Provide technical leadership in specification, implementation and maintenance of ServiceNow Develop and modify ServiceNow catalog, workflows, forms, lists, business rules, script includes and UI components Administer ServiceNow and serve as level 2 support Provide solutions through configuration and customization including, but not limited to: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integration by applying best practices Offer expert guidance and solutions to technical issues on the ITSM platform Develop, test and implement technical solutions Decipher requirements, generate optimal design and build solutions to meet business needs Promote, recommend and implement automated processes to improve ITSM efficiency. Liaise cross-functionally as necessary to ensure department standards and goals are continuously met and maintained Preferred candidate profile Minimum 3 years experience in ServiceNow configuration & administration with strong understanding of ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID servers. ITIL foundations certification CAS/CIS or CAD ServiceNow certification and/or training are a plus Expert level ServiceNow development skills Strong technical knowledge and hands-on experience in ServiceNow Business rules, Script includes, UI actions, Scheduled jobs, client scripts, UI Policies, UI Pages, UI macros, ACL, workflows, Inbound/outbound emails, data source integrations, transform maps, REST/SOAP Integration etc. Advanced experience with ServiceNow ITSM platform modules and features System integration experience using web services and other web based technologies such as REST/SOAP. Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, Service Catalog and ITSM integrations. Knowledge of Java Script, HTML/CSS, AJAX and ServiceNow API. Excellent verbal and written communication skills. Well-rounded IT experience in both development and operations. Experience in ServiceNow Discovery and working knowledge of the ServiceNow Common Service Data Model (CSDM) is preferred. Experience with third party plug-ins that offer cost effective business solutions Must have good communication skills both oral and written, with the ability to negotiate in a non-confrontational manner, deliver clear well-structured and concise arguments to support your opinion, using facts, pro's/con's and business justifications. Have a strong desire and clear understanding for high customer satisfaction Must have the ability to work in fast paced environment, balance priorities and juggle multiple tasks at once Good analytical, process management, organizational, presentation, interpersonal, leadership, project management, problem-solving and technical skills Ability to work independently Ability to train others in ServiceNow processes and tools Ability to use software, hardware, and peripherals related to job responsibilities including MS Office This position requires occasional work outside of normal business hours

Job Description Listing Name:ServiceNowEngineer GENERAL FUNCTION 1. 4 to 6 year years of experience with the ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules 2. Certified in CIS -ITSM , CIS - Discovery, CIS - Service Mapping 3. Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for on-prem / cloud inventory 4. Define configuration items and classes, attributes, data collection, and governance that are important to support other ITSM modules and business objectives 5. Hands-on experience in Building and supporting integrations with data sources other than ServiceNow Discovery 6. Expertise in Setting up and administration of MID servers 7. Create/update/remove Discovery ranges and schedules 8. Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues. 9. Expert knowledge in defining identification and reconciliation rules Area of Responsibility Incident Mgt Release Management License Mgt Vulnerability Mgt Patching Clone Downs Upgrades, including skips and testing DSA (Distributed Security Access) and MyAccess DR Testing

As a ServiceNow Senior Technical Consultant, you will utilize your extensive ServiceNow knowledge and experience to design, develop and deploy solutions utilizing the ServiceNow platform. You will work with a collaborative team leading, mentoring and ensuring development efforts are well documented and delivered with quality. You will work with customer service owners, process owners and various service delivery groups and participate in demos and meetings in a professional and courteous manner. The ServiceNow Senior Technical Consultant is a highly experienced subject matter expert on the ServiceNow platform with strong experience designing, developing and deploying integrations with external third party tools. There is an expectation of at least 25% travel. Responsibilities: Participate on project teams to deploy solutions on the ServiceNow platform Lead a team of technical delivery resources Lead development and testing activities on ServiceNow Lead in the architecture and design of complex solutions Lead the creation of written deliverables Lead client demos and working sessions Lead integration design sessions and deployment Participate as technical expert in client workshops Influence direct team members and external customers regarding policies, best practices and procedures Mentor junior staff and support project leadership Obtain and maintain certifications with associated qualifications Qualifications: Certification(s) in ServiceNow Discovery, Service Mapping, and/or Event Management. Experience implementing ServiceNow Discovery, Service Mapping, and/or Event Management. Subject matter expert on the ServiceNow platform Expert level development skills on the ServiceNow platform Mastery in at least one ServiceNow suite Strong skills integrating ServiceNow with third party tools Strong knowledge on CSDM and CMDB Strong presentation skills Strong project and situational awareness Strong communication skills Strong attention to detail Self-starter Able to travel of at least 25% Expectations: Recognized subject matter expert in professional discipline Depth of knowledge and experience enables contribution in a more complex/critical environment Provide measurable input into new products, processes, standards, and / or plans Coordinate cross-practice and contribute to cross-practice deliverables to defined standards Demonstrate deep expertise across at least one technology Able to architect and lead deployment of moderately complex solution Communicate with external customers, which may include senior management, on matters that require explanation, interpretation, and / or advising Participate in presales activities including scoping and positioning Identify new client opportunities inside of the practice and engages pre-sales to begin new campaigns within the practice Able to communicate beyond tactics and technology and can help customers management set strategic direction A reliable resource for marketing on thought leadership pieces for their practice Begin speaking at industry conferences Contribute to more complex workshops and understand how their area of expertise fits into our stitching message Drive scoping, planning, and methodology for critical projects Work on complex issues Contribute to development of innovative and high impact solutions for complex client programs Provide measurable input into new products, processes, standards, and / or plans Work to influence direct team members, broader internal team, and external customers, possibly including senior management, to agree and accept new concepts, practices, and approaches

As a ServiceNow Senior Technical Consultant, you will utilize your extensive ServiceNow knowledge and experience to design, develop and deploy solutions utilizing the ServiceNow platform. You will work with a collaborative team leading, mentoring and ensuring development efforts are well documented and delivered with quality. You will work with customer service owners, process owners and various service delivery groups and participate in demos and meetings in a professional and courteous manner. The ServiceNow Senior Technical Consultant is a highly experienced subject matter expert on the ServiceNow platform with strong experience designing, developing and deploying integrations with external third party tools. Responsibilities Participate on project teams to deploy solutions on the ServiceNow platform Lead a team of technical delivery resources Lead development and testing activities on ServiceNow Lead in the architecture and design of complex solutions Lead the creation of written deliverables Lead client demos and working sessions Lead integration design sessions and deployment Participate as technical expert in client workshops Influence direct team members and external customers regarding policies, best practices and procedures Mentor junior staff and support project leadership Obtain and maintain certifications with associated qualifications Qualifications Certification(s) in ServiceNow ITAM, CAD, Service Mapping, and/or Event Management Subject matter expert on the ServiceNow platform Expert level development skills on the ServiceNow platform Mastery in at least one ServiceNow suite Strong skills integrating ServiceNow with third party tools Utilize HAM Pro, SAM Pro and other ITAM modules effectively to optimize IT Infrastructure Strong presentation skills Strong project and situational awareness Strong communication skills Strong attention to detail Self-starter Expectations Recognized subject matter expert in professional discipline Depth of knowledge and experience enables contribution in a more complex/critical environment Provide measurable input into new products, processes, standards, and / or plans Coordinate cross-practice and contribute to cross-practice deliverables to defined standards Demonstrate deep expertise across at least one technology Able to architect and lead deployment of moderately complex solution Communicate with external customers, which may include senior management, on matters that require explanation, interpretation, and / or advising Participate in presales activities including scoping and positioning Identify new client opportunities inside of the practice and engages pre-sales to begin new campaigns within the practice Able to communicate beyond tactics and technology and can help customers management set strategic direction A reliable resource for marketing on thought leadership pieces for their practice Begin speaking at industry conferences Contribute to more complex workshops and understand how their area of expertise fits into our stitching message Drive scoping, planning, and methodology for critical projects Work on complex issues Contribute to development of innovative and high impact solutions for complex client programs Provide measurable input into new products, processes, standards, and / or plans Work to influence direct team members, broader internal team, and external customers, possibly including senior management, to agree and accept new concepts, practices, and approaches Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include Medical, Dental, and Vision Insurance 401(k) Paid company holidays Paid time off Paid parental and caregiver leave Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

You are a highly skilled and experienced Senior ServiceNow CMDB Developer with at least 5 years of relevant experience. In your role as a Technical Consultant, you will lead the design, development, and maintenance of the ServiceNow Configuration Management Database (CMDB) within our IT Service Management team. You will collaborate closely with ITSM, infrastructure, and application teams to ensure accurate data modeling, discovery, and integrations that support Configuration Management and related ITIL processes. Your responsibilities will include designing, developing, and maintaining robust and scalable CMDB data models within ServiceNow. You will implement and optimize Discovery and Service Mapping to maintain accurate configuration item (CI) data. Additionally, you will configure and enhance CMDB-related modules such as Identification & Reconciliation, Dependency Views, CI Class Models, and CI Lifecycle Management. Developing and maintaining integrations with external systems to feed CMDB data will be a crucial part of your role. You will establish and enforce data governance, compliance, and quality standards for CMDB data. Working with stakeholders, you will define and implement business rules, client scripts, UI policies, and workflows to support CMDB and asset management. Collaboration with security, operations, and development teams to align CMDB with enterprise architecture and security requirements is essential. Troubleshooting CMDB-related issues and providing technical guidance to support teams will also be part of your responsibilities. Your role will involve producing technical documentation, diagrams, and user guides for CMDB processes and structures. It is crucial to stay up-to-date with ServiceNow platform enhancements and industry best practices. As a Senior Consultant, you will execute technical solutions and contribute to the development of Fujitsu IP solutions in ServiceNow. Coaching and advising other Developers will also be an important aspect of your role. To excel in this position, you must have a Bachelor's degree and hold the ServiceNow Certified Implementation Specialist certification in CMDB, Discovery, or ITOM. Experience with cloud-native infrastructure discovery, Agile methodologies, DevOps practices, and ITIL v3 certification is preferred. Strong analytical and problem-solving skills, excellent communication abilities, and successful teamwork experience are essential for this role.,

You will be responsible for leading the configuration, maintenance, and optimization of the ServiceNow platform. With over 10 years of hands-on experience as a ServiceNow developer/Architect, you will demonstrate expertise in ITSM, ITBM, ITOM, and custom application development. In addition, you should possess knowledge of the CSDM framework and have experience implementing it. Your understanding of best CMDB practices, service mapping, import sets, discovery, HAM, SAM, and end-to-end processes will enable you to collaborate effectively with engineers to provide superior recommendations. Your role will involve working with the HR team on HRSDM modules to enhance workflows for onboarding and offboarding use cases. You will also be involved in the development of ServiceNow Bots to establish custom bots. Additionally, you will oversee user administration, monitor licenses, report performance issues, and collaborate with the team to optimize costs for ServiceNow. As the ServiceNow developer, your key responsibilities will include administering, configuring, and maintaining ServiceNow instances across production, test, and development environments. You will lead upgrades, patches, and migrations to minimize downtime. Designing and implementing workflows, business rules, UI policies, and scripts will be part of your workflow automation tasks. Managing integrations with third-party tools, optimizing platform performance, troubleshooting issues, and ensuring scalability are essential aspects of the role. Furthermore, you will be responsible for managing user roles, groups, and access controls to enforce security best practices. Creating dashboards, reports, and metrics using Performance Analytics will also fall under your purview. Your role will include mentoring junior administrators and collaborating with cross-functional teams such as IT, HR, and Finance to drive success.,

Dear Candidate Greetings from Technogen !!! We thank you for taking time about your competencies and skills, while allowing us an opportunity to explain about us and our Technogen, we understand that your experience and expertise are relevant the current open with our clients. About Technogen : https://technogenindia.com/ Technogen India Pvt. Ltd. is a boutique Talent & IT Solutions company, founded in 2008, has been serving global customers for over last 2 decades,. Talent Solutions: We assist several GCCs, Global MNCs and IT majors on their critical and unique IT talent needs through our services around Recruitment Process Outsourcing (RPO), contract staffing, permanent hiring, Hire-Train-Deploy (HTD), Build-Operate-Transfer (BOT) and Offshore staffing. Job Title: HRSD Technical Lead Required Experience :6+ Years Location : Pune Job Summary:- We are seeking a highly skilled **HRSD Technical Lead** with over 6 years of experience in the **ServiceNow ecosystem**, with strong expertise across **HR Service Delivery (HRSD),**ITOM**, **ITSM**, and **SPM (Strategic Portfolio Management)**. The ideal candidate should have prior technical leadership experience and excellent communication skills to lead projects, mentor teams, and collaborate with stakeholders across functions. Key Responsibilities:** * Lead the design, development, and deployment of **ServiceNow HRSD** solutions and integrations. * Provide technical oversight across multiple ServiceNow modules including **ITOM**, **ITSM**, and **SPM**. * Act as a hands-on lead for implementation, configuration, and customization within the platform. * Guide and mentor junior developers and ensure adherence to coding standards and best practices. * Collaborate with business analysts and stakeholders to translate business requirements into technical solutions. * Conduct code reviews and ensure overall solution performance, scalability, and security. * Drive continuous improvement initiatives in platform usage and delivery methodologies. * Support platform upgrades, patching, and production support activities. Required Skills & Qualifications:** * **6+ years of experience** working with **ServiceNow**, with deep hands-on knowledge of **HRSD**. * Proven expertise in **ITOM, ITSM**, and **SPM** modules. * Prior experience in a **technical lead** or team leadership role. * Strong scripting skills (JavaScript, Glide API), REST/SOAP integrations, and ServiceNow best practices. * Excellent communication, stakeholder management, and team collaboration skills. * ServiceNow certifications (e.g., Certified System Administrator, HRSD Implementation Specialist) are a plus. Preferred Qualifications:** * Experience with Agile/Scrum delivery frameworks. * Exposure to enterprise-grade ServiceNow implementations and global rollouts. * Familiarity with ITIL, security, and compliance standards.

ITOM Discovery Administrator (Sr. Developer ServiceNow ITOM Discovery expertise. New Role Discovery Administrator (Sr. Developer) | Bangalore About the Role We are seeking a dedicated ITOM Discovery Administrator (Sr. Developer) with strong technical expertise to configure, maintain, and optimize the ServiceNow Discovery application. This role is pivotal in ensuring accurate and timely population of the CMDB while working closely with cross-functional teams (Compute, Network, Security). Key Responsibilities Configure and maintain the Discovery application post-implementation. Collaborate with Configuration Manager to ensure accurate CMDB population. Interface with Compute, Network & Security teams for access and permissions. Troubleshoot & resolve discovery errors related to access/permissions. Assure timely completion of scheduled discovery jobs. Validate and test Discovery functionality post-upgrades. Monitor environment changes & update Discovery solution accordingly. Manage downloads from the ServiceNow Store (CMDB Classes, Discovery patterns). Add/update schedules, IP ranges, and credentials for new devices & environments. Qualifications & Skills 8- 10 years IT experience, with hands-on ServiceNow ITOM Discovery expertise. Strong knowledge of Networking, Systems Administration, and JavaScript. Proven experience in Discovery configuration, maintenance, and troubleshooting. Ability to collaborate effectively with multi-disciplinary teams. Detail-oriented with strong problem-solving skills.

*ServiceNow - Service Mapping Developer (Offshore)* *Supporting Canadian-Based Client Project* *Role and Accountabilities:* This will suit an experienced Candidates in primarily involved in mapping data from various systems into ServiceNow, ensuring the efficient and accurate transfer of information, and supporting integrations with other tools and services. The ideal candidate will possess strong knowledge of ServiceNow modules, data transformation, and integration best practices. ?Designing, developing, and deploying service maps, working with discovery patterns, and ensuring accurate representation of IT services and their underlying infrastructure. ?Strong understanding of CMDB, its structure, and its relationship to ITOM. ?Develop and implement data mapping solutions to move and integrate data between ServiceNow and external systems. ?Create mappings between different data sources and ServiceNow objects. ?Ensure data integrity and consistency during data migration and integrations. ?Assist in the integration of ServiceNow with external systems through middleware, APIs, and connectors. ?Work closely with the development and integration teams to ensure seamless data flow between ServiceNow and other applications. ?Configure and customize ServiceNow modules and workflows to meet specific business requirements. ?Support configuration changes related to mapping and data transformation requirements. ?Perform unit and integration testing to ensure data flows correctly from external systems into ServiceNow. ?Validate the accuracy and completeness of the data after mapping and integration. ?Maintain comprehensive documentation of data mappings, workflows, and integrations. ?Provide ongoing support and troubleshooting for issues related to data mapping and integration. ?Work closely with business analysts, developers, and other stakeholders to understand data requirements and business processes. ?Participate in ServiceNow release planning, identifying any mapping-related changes or upgrades that might affect the platform. ?Monitor and optimize the performance of integrations and data mappings. ?Recommend improvements to streamline processes and enhance system efficiency. *Qualifications* *Skills and Experience Requirements:* ?Bachelor&aposs degree with at least 7 years of ServiceNow ITOM Discovery & Service Mapping and integrating data. ?Hands-on experience ServiceNow ITOM (CMDB, Service Mapping) ?Strong experience with ServiceNow integration tools like Integration Hub, REST APIs, SOAP, MID Server, and other integration technologies. ?Experience working with Data Transformation tools (e.g., Import Sets, Data Sources, Transform Maps). ?Proficiency in ServiceNow scripting (JavaScript) for mapping and transforming data. ?Knowledge of data modelling and mapping techniques in ServiceNow. ?Familiarity with SQL and querying relational databases. ?Experience with integration protocols (REST, SOAP, FTP, SFTP) ?Understanding of ITIL processes and best practices. Skills and Certifications ?ServiceNow Certified ITOM Discovery & Service Mapping ?ServiceNow Certified - Application Developer ?ITIL v3 certification ?Excellent analytical and problem-solving skills ?Excellent verbal and written communication skills ?Strong presentation development and Customer Presentation skills ?Successful teamwork experience & demonstrated leadership abilities *ServiceNow Technical Consultant / Developer SAM (Offshore)* *Supporting US Based Client Project* *Description for Internal Candidates* experiencing rapid expansion in our SaaS ServiceNow practice, and we seek an experienced ServiceNow Software Asset Management (SAM) Developer/Consultant to join our growing team. In this role, you will leverage your expertise to design, develop, and implement ServiceNow SAM solutions, contributing significantly to the optimization of software asset management for our diverse client base. *Role and Accountabilities:* This role is ideal for professionals passionate about IT Asset Management, particularly SAM. You will collaborate with senior architects and consultants, managing end-to-end ServiceNow engagements and building solutions tailored to client-specific needs. Candidates will be experienced in leading ServiceNow engagements end to end, In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties: Develop and customize ServiceNow applications, focusing on IT Asset Management, Hardware Asset Management, and Software Asset Management. Collaborate with the architecture team to design and implement effective solutions that meet client requirements. Optimize and maintain existing ServiceNow applications for performance and scalability. Integrate ServiceNow SAM solutions seamlessly with other enterprise systems and platforms, ensuring efficient and effective asset management processes. Troubleshoot complex issues within the ServiceNow SAM modules and deliver timely resolutions to maintain high service standards. Lead code reviews and enforce best practices in ServiceNow development. Provide technical guidance and mentorship to junior developers. Develop integrations with other business systems and applications. Troubleshoot and resolve complex technical issues in the ServiceNow environment. Contribute to the development of Fujitsu IP solutions in ServiceNow. *Qualifications* *Skills and Experience Requirements:* Bachelor&aposs degree with at least 5 years of ServiceNow design and development experience Familiarity with configuration of SAM processes and end to end lifecyle, SCCM, Software Asset Workspaces, Software Spend Detection, etc. Experience in development and implementation of ServiceNow SAM Pro module. Development experience on the ServiceNow platform including customization of applications such as ITAM, SAM and custom apps. Experience developing ServiceNow solutions and technical design documents from business requirements. Experience configuring ServiceNow Discovery and Service Mapping including set-up of MID servers. Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API) Experience developing, implementing, and maintaining large-scale applications and systems. At least two full lifecycle ServiceNow SAM implementations in the role of a consultant/ Developer Programming expertise in Java, JavaScript or other functional programming languages Excellent written and oral communication skills. *Skills and Certifications* ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is must and preferred in ITAM and SAM Product lines ITIL v3 certification Excellent analytical and problem-solving skills Excellent verbal and written communication skills Strong presentation development and Customer Presentation skills Successful teamwork experience & demonstrated leadership abilities Show more Show less

You will be joining a team at AHEAD, a company that builds platforms for digital business by leveraging cloud infrastructure, automation, analytics, and software delivery to facilitate digital transformation for enterprises. At AHEAD, fostering a culture of inclusivity and belonging is a top priority. We value and respect all perspectives, voices, and contributions to drive positive change and shape the culture within the organization. As a ServiceNow Senior Technical Consultant, your role will involve leveraging your extensive knowledge and experience with the ServiceNow platform to design, develop, and deploy solutions. You will collaborate with a team, providing leadership, mentorship, and ensuring that development efforts are well-documented and delivered with high quality. Additionally, you will engage with customer service owners, process owners, and service delivery groups in a professional and courteous manner, participating in demos and meetings. Responsibilities: - Participate in project teams to deploy solutions on the ServiceNow platform - Lead technical delivery resources - Drive development and testing activities on ServiceNow - Architect and design complex solutions - Create written deliverables - Conduct client demos and working sessions - Design integration sessions and deployment - Act as a technical expert in client workshops - Mentor junior staff and support project leadership - Obtain and maintain relevant certifications Qualifications: - Certification(s) in ServiceNow ITAM, CAD, Service Mapping, and/or Event Management - Expertise in the ServiceNow platform - Advanced development skills on the ServiceNow platform - Proficiency in at least one ServiceNow suite - Strong skills in integrating ServiceNow with third-party tools - Effective use of ITAM modules such as HAM Pro, SAM Pro, etc. - Excellent presentation, project management, communication, and attention to detail skills - Self-starter with strong situational awareness Expectations: - Subject matter expert in professional discipline - Contribute to new products, processes, standards, and plans - Coordinate cross-practice deliverables - Demonstrate deep expertise in at least one technology - Architect and lead deployment of moderately complex solutions - Communicate with external customers, including senior management - Engage in presales activities and identify new client opportunities - Contribute to workshops, drive scoping, planning, and methodology for critical projects - Provide input into new products, processes, standards, and plans - Influence internal and external stakeholders to adopt new concepts and approaches Join AHEAD for a rewarding career where diversity, innovation, and continuous learning are valued. Benefit from competitive USA Employment Benefits including medical, dental, vision insurance, 401(k), paid company holidays, time off, parental leave, and more. Explore additional details on benefits at https://www.aheadbenefits.com/. The compensation range for this role includes a base salary and target bonus amount, reflecting the On-Target Earnings (OTE) which may vary based on experience, qualifications, and location.,

As a ServiceNow ITOM Developer at Coforge, you will be responsible for analyzing business requirements, designing, and implementing solutions on the ServiceNow platform. You will collaborate with cross-functional teams to ensure the successful delivery of ServiceNow applications and modules, meeting the organization's needs. Your key responsibilities will include collaborating with business analysts and stakeholders to understand and translate business requirements into technical specifications. You will design and develop ServiceNow applications and modules, ensuring adherence to best practices and industry standards. Customizing and configuring workflows, forms, fields, scripts, business rules, UI policies, and other ServiceNow components will also be part of your role. Additionally, you will implement and configure ServiceNow IT Operations Management (ITOM) modules such as discovery, Service Mapping, event management, and CMDB (Configuration Management Database). It will be crucial for you to collaborate with infrastructure and operations teams to ensure accurate and up-to-date configuration data within the CMDB. Monitoring and managing infrastructure events, alerts, and incidents using ServiceNow Event Management will also be a part of your responsibilities. You will be expected to develop and maintain integrations between ServiceNow and other monitoring tools and systems. Integrating ServiceNow with other systems and applications as needed, using web services, APIs, and other integration technologies will also be a key aspect of your role. Collaboration is essential in this role, as you will work closely with cross-functional teams, including system administrators, business analysts, and quality assurance teams, to deliver high-quality solutions. Gathering feedback from stakeholders and making necessary adjustments to meet evolving business needs will also be part of your responsibilities. In terms of testing and quality assurance, you will conduct unit testing and participate in quality assurance activities to ensure the reliability and functionality of the developed solutions. Creating and maintaining technical documentation, including design specifications, user guides, and test plans, will also be a crucial part of your role. Providing ongoing support and maintenance for ServiceNow applications, troubleshooting, and resolving issues promptly will be part of your responsibilities. Training end-users and support teams on new features and functionality will also be expected from you. To qualify for this role, you should have a Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as a ServiceNow Developer with expertise in ServiceNow platform configurations and customizations is required. A strong understanding of ITSM and business process automation concepts is essential. Proficiency in JavaScript, HTML, CSS, and other web technologies is necessary. Experience with ServiceNow integrations and web services is also required, and ServiceNow certification(s) would be a plus. Key Skills required for this role: - ServiceNow development skills. - Strong analytical and problem-solving abilities. - Excellent communication and collaboration skills. - Ability to work in a fast-paced and dynamic environment. - Detail-oriented with a commitment to delivering high-quality solutions.,

Greeting from LTIMindtree !! We are hiring - ServiceNow ITOM Developers Notice Period - Immediate - 30 days Skill - ServiceNow ITOM Location - Mumbai, Pune, Chennai, Bangalore, Kolkata, Hyderabad, Delhi Experience - 5 + years PFB JD for your reference - Candidate must have at least 5+ years of overall ServiceNow experience - Hands-on design, development, and deployment experience with the Service-now platform - Candidate must have 4+ years of ServiceNow CMDB & Discovery experience - ITOM - Good knowledge of the CMDB data model - Experience in writing custom patterns - Must have good communication skills - Experience in resolving Discovery issues & coordinating with various infra teams - Must have good communication skills - Must have team-handling experience - Working experience in Service Maps - Experience in writing custom patterns Interested Candidates please share resume on - Karishma.Shetty2@ltimindtree.com

GENERAL FUNCTION 1. 4 to 6 year years of experience with the ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules 2. Certified in CIS -ITSM , CIS - Discovery, CIS - Service Mapping 3. Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for on-prem / cloud inventory 4. Define configuration items and classes, attributes, data collection, and governance that are important to support other ITSM modules and business objectives 5. Hands-on experience in Building and supporting integrations with data sources other than ServiceNow Discovery 6. Expertise in Setting up and administration of MID servers 7. Create/update/remove Discovery ranges and schedules 8. Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues. 9. Expert knowledge in defining identification and reconciliation rules Area of Responsibility Incident Mgt Release Management License Mgt Vulnerability Mgt Patching Clone Downs Upgrades, including skips and testing DSA (Distributed Security Access) and MyAccess DR Testing Configuration Chgs Review System Performance Answer Platform Level Questions Certificate Management Firewall Rule Management Functional ID/Service Account Management Manage passwords in 5/3 Vaults Monitor Daily, weekly and monthly jobs Manage 30+ Integrations with other systems Review Error Logs Software Code Management (e.g. GitHub) Data Extracts Audit Support Maintain prod and non-prod environments (10) Code Reviews Maintain 5/3 development standards

You will be responsible for identifying opportunities by conducting customer profiling and service mapping. This includes researching organizations and individuals to discover new opportunities and connecting with potential clients to establish rapport and schedule meetings. Your role will involve increasing the value of current customers while attracting new ones, finding and developing new markets, and improving sales. Client relationship management will be a key aspect of your job. You will need to build and maintain strong relationships with clients, understand their organizations and needs, and represent the organization in appropriate forums to enhance branding and positioning. As part of strategy development, you will be required to create a business development strategy by researching the market to understand trends, competition, partners, and customer buying behaviors. Your role will also involve execution tasks such as having a good knowledge of automation/digitalization projects in discrete manufacturing industries, studying contractual documents, and drafting projects. You will be expected to travel and meet customers and partners, participate in industry events to promote brand awareness and demand generation, and work with proposals and engineering/delivery teams to provide cost-effective solutions tailored to each customer's specific needs. You will be responsible for driving projects from start to finish, representing the company off-site, and collaborating with different groups to produce professionally written proposals and supporting documents that clearly articulate the organization's value proposition. Additionally, you will need to develop team capabilities through appropriate hiring, training, mentoring, and coaching. It is essential to demonstrate the ability to successfully manage and complete multiple concurrent initiatives within demanding deadlines.,

ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules GENERAL FUNCTION 1. 4 to 6 year years of experience with the ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules 2. Certified in CIS -ITSM , CIS - Discovery, CIS - Service Mapping 3. Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for on-prem / cloud inventory 4. Define configuration items and classes, attributes, data collection, and governance that are important to support other ITSM modules and business objectives 5. Hands-on experience in Building and supporting integrations with data sources other than ServiceNow Discovery 6. Expertise in Setting up and administration of MID servers 7. Create/update/remove Discovery ranges and schedules 8. Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues. 9. Expert knowledge in defining identification and reconciliation rules Area of Responsibility Incident Mgt Release Management License Mgt Vulnerability Mgt Patching Clone Downs Upgrades, including skips and testing DSA (Distributed Security Access) and MyAccess DR Testing Configuration Chgs Review System Performance Answer Platform Level Questions Certificate Management Firewall Rule Management Functional ID/Service Account Management Manage passwords in 5/3 Vaults Monitor Daily, weekly and monthly jobs Manage 30+ Integrations with other systems Review Error Logs Software Code Management (e.g. GitHub) Data Extracts Audit Support Maintain prod and non-prod environments (10) Code Reviews Maintain 5/3 development standards

Job Description What you get to do in this role: In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy, and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem-solving, a collaborative nature, and flexibility will be key to your success. Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers. Experience 2+ years providing customer-facing technical support (ITOM applications) Good Communication Skills In order to be successful in this role, we need someone who has: Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and PowerShell. Ability in server administration across OS platforms (Windows/Unix) . Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies. Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute. Strong troubleshooting/ root cause isolation skills Demonstrated creative problem-solving approach and strong analytical skills Must be proficient with analyzing log files and standard debugging concepts. Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management. Excellent communication skills (verbal and written). Preferred: Solid understanding of object-oriented programming skills (Java strongly preferred) A fundamental understanding of ITOM, CMDB and ITIL business process Experience providing web development support is highly desirable. Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping) Understanding of JavaScript or any other scripting language with logical approach for given problem statement. Previous experience in software development(or) software consulting. Experience supporting and troubleshooting infrastructure level issues. Interested Candidate drop your updated CV/Resume at: Email- TrivediA@seletsourceintl.com Thanks and Regards, -Arpita