Servicenow ITAM (HAM Analyst) - Chennai

Roles/Activities

HAM Analyst:

• Configuration and maintenance of Hardware Asset Management Workspace for Operational Use
• Knowledge transfer to Hardware Asset Management Team on Hardware Asset Management Workspace for supporting day-to-day activities
• Ensure Correctness and Completeness of Asset related attributes being populated from Discovery as well as non-discoverable attributes
• Daily remediation of discrepancies and gaps reported through the ITAM Dashboards
• Hardware Model Management - Normalization of Hardware Models and population of Lifecycle data (EOL/EOS) from Content Library
• Alignment of Hardware Models and Service Catalog
• Establish and manage data Certification cycle for Product Owners to certify and attest to the EOL/EOS dates populated from the Content Library aligned to Hardware Models
• Identify and report on Hardware Product EOL/EOS dates with a focus on Products that have approaching EOL/EOS dates, Approved Exceptions & Remediation Activities in progress
• Enablement of Out of the Box Catalogs/Workflows for Lifecycle Management
• Population of Financial data for each of the defined Hardware
• Correctness and Completeness of Financial field population for all Hardware Models
• Tracking and reporting on financial costs associated with Hardware Assets

Objectives:

• Mature knowledge and usage of Hardware Asset Management and HAM Pro Components leveraging ServiceNow native tooling capabilities
• Mature Operational Health of Hardware Asset Management (Completeness, Correctness, and Compliance)
• Improve Visibility and Insights of Hardware Asset Management Data
• Improve Correctness and Completeness Hardware Model Data
• Improve Data Consistency and Accuracy for Hardware Assets
• Mature End of Life and End of Support Management for Hardware Assets
• Provide Budgeting, Forecasting, and Cost Optimization through Financial Management of Hardware Assets

CMDB Admin/Support:

• Enforcing data quality standards and managing data access controls.
• Performing data cleansing and de-duplication to ensure data quality.
• Defining data validation rules and enforcing data governance policies.
• Configuring CMDB views and dashboards for easy access to relevant information.
• Creating reports and dashboards to monitor CMDB health, identify data quality issues, and track changes.
• Analyzing CMDB data to identify trends and insights for service improvement.
• Working with IT teams to ensure accurate and timely updates to the CMDB.
• Providing technical support for CMDB-related queries and troubleshooting issues.
• Identifying opportunities to optimize CMDB processes and workflows.
• Understanding data integration methods and tools to connect the CMDB with other systems.
• Developing and managing data integration processes between ServiceNow and other IT systems.
• Setting up data mapping rules to ensure accurate data transfer.
• Managing data source integrations to pull data from different systems into the CMDB.
• Importing and exporting data from external systems to maintain synchronization.
• Troubleshooting integration issues and resolving data discrepancies.
• Documenting CMDB processes, data integration workflows, and best practices.

Objectives:

• Data Accuracy
• Data Governance/Data Management
• Data Integration
• Integration Expertise
• Process Improvement
• Reporting and Analysis
• Collaboration and Support