About BNP Paribas India Solutions Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. About BNP Paribas Group BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability Commitment to Diversity and Inclusion At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind, and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, color, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. About Business Line/Function For 150 years, BNP Paribas Wealth Management has been committed to protecting clients’ wealth, developing it, and eventually passing it on to their loved ones. We deliver tailor-made experience, with outstanding attention to detail and expertise from precise local knowledge to the global know-how that we access from the Group. Our goal is to create a new wealth management experience fit for a world where digital interactions have come to enhance human ones. Wealth Management Investment Solution Hub (WMIS Hub) provides a global IT solution for BNP Paribas Wealth Management where we develop, maintain and evolve IT applications which fits to the specific needs of BNP Paribas Wealth Management business users. Job Title Service Delivery Manager Date 12-Jun-2025 Department APS / CTO Office Location: Chennai Business Line / Function Wealth Management Reports To (Direct) Division Head Grade (if applicable) NA (Functional) Number Of Direct Reports NA Directorship / Registration NA Position Purpose Part of BNPP Wealth Management in Singapore, the position is created within APS Domain (E&P) under CTO Office division. The Candidate will play a role in sharing responsibilities on WMIS IT Production services leading BAU activities (Change, problem and incident management) and participating in continuous improvement initiatives. Direct Responsibilities Incident Management Problem and Change Management Audits Team Responsibilities: Indirect Contribution Continuous Improvement, DR, Problem Management, Obsolescence, Inventory, FinOps Contribution to various analysis that will feed to business and IT SteerCo. Improvement towards reporting. Technical & Behavioral Competencies Mandatory skills and behavior competencies Strong critical thinker with problem solving aptitude. Good written and oral communication skills ITIL certification Excel / Power BI Optional Skills hands-on experience on any coding language Overview Of Responsibilities Bachelor’s degree in computer science or related field Minimum 4 years of experience in Service Delivery Management in large and complex organization processes. Good understanding of incidents, change and problem management. Understanding of test environment management is plus. Good understanding of Problem & Obsolescence management. Proficiency in SDLC and Project Management principles A good leader with problem-solving attitude Ability to work independently and under pressure, critical thinking to complete tasks and resolve conflicts. Capacity to challenge the status-quo and convince based on facts Good Analytical and Presentation Skills to senior management Proficient in writing process, policy documents on problem and environment management related processes Good reporting skills. Knowledge in Power BI is good to have in release governance landscape. Specific Qualifications (if Required) Mandatory Technical Skills Hands-on knowledge in ServiceNow Hands-on knowledge in JIRA Hands-on knowledge in SharePoint & Confluence Expertise in MS Excel [VBA macros knowledge is plus point] Power BI Communication Skills Excellent oral & written skills. Effective leadership, planning and organization skills Excellent presentation skills Nice To Have Experience/knowledge of Cloud Certification in Project Management or Scrum ITIL Foundation Certification Skills Referential Behavioural Skills: (Please select up to 4 skills) Communication skills - oral & written Ability to collaborate / Teamwork Ability to deliver / Results driven Ability to synthetize / simplify Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Ability to anticipate business / strategic evolution Ability to set up relevant performance indicators Analytical Ability Ability to develop and adapt a process Education Level Bachelor Degree or equivalent Experience Level At least 3 years Show more Show less

ROLE DESCRIPTION SUMMARY The Learning & Engagement Specialist supports activities in the area of Talent Development & Engagement through active involvement in talent engagement and wellbeing initiatives, such as running engagement surveys and creating strategies for and supporting action planning and follow-up, and review learning and development requests at team or individual level and providing solutions to fulfilling these. Primary Responsibilities / Key Result Areas Talent Engagement programs and projects - est. 40% of time: Coordinate or support various initiatives in the area of talent engagement and wellbeing. Collaborate on and support running engagement surveys and gathering of insights and feedback from employees. Work with people managers and HR colleagues to support action planning and follow-up following engagement surreys Create strategies, campaigns and actions to support awareness and utilization of wellbeing platforms and offerings. Coordinate info sessions, publication of articles and other communications related to engagement activities Coordination of Social Clubs, ensuring alignment with global events approach and calendar Manage Learning and Development Requests – est. 30% of time: Review learning requests received through ServiceNow, L&D mailbox or other channels and coordinate with team members for resolution Manage learning requests by applying the L&D prioritization matrix, guidelines and following the agreed SLAs Conduct discovery calls with requesters to understand their learning needs, objectives, audience, and timeline. Identify the most suitable learning solution based on existing resources or conduct research for external providers or platforms. Provide recommendations and feedback to requesters and stakeholders on the proposed learning solution and ensure alignment with L&D strategy and budget. Contribute to the development and execution of L&D strategies that support continuous learning and organizational goals. Learning Solutions Design and Development – est. 20% of time: Promote a culture of continuous learning by supporting and engaging BEAM Ambassadors Collaborate with subject matter experts to develop engaging and effective learning experiences using various formats. Evaluate and recommend learning methodologies to enhance learning outcomes. Contribute to the development and execution of L&D strategies that support continuous learning and organizational goals. Support the creation of comprehensive learning plans. Use learning analytics to evaluate the effectiveness of learning solutions and identify areas for improvement. Other spot projects and activities – est. 10% of time COMPETENCIES Communication: express ideas and information clearly, concisely and effectively, using appropriate verbal, written and digital channels, and adapting the style and tone to the audience and situation. Data Analysis: collect, organise, analyse and present data in a clear and meaningful way, using appropriate tools and techniques. Problem Solving: The ability to identify, analyse and resolve problems in a systematic and logical way, using sound judgement and decision-making skills. Collaboration: work effectively with others, both within and across teams and functions and to achieve shared goals and outcomes. Customer Focus: understand and anticipate the needs and expectations of internal and/or external customers, and to deliver services that meet their expectation. Learning Design: design and develop engaging and effective learning solutions that align with the needs and objectives of the learners and the organisation. QUALIFICATIONS & EXPERIENCE A bachelor's degree or equivalent experience in a relevant field, such as business, communications, HR, etc. Min. five years previous experience in a similar role within HR, Learning and/or Engagement area Working experience with Engagement Survey Planforms, Learning Management System, Learning Platforms and other related systems and tools Proficiency in Microsoft Office applications, especially Excel, and Word. Fluency in English, both written and spoken. Knowledge of other languages, such as French, German, would be an asset Ability to work effectively in a multicultural and diverse environment, and to adapt to changing needs and priorities SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. For more information on SES, click here. Show more Show less

We are looking for an experienced SAP FI Consultant to support our United States operations , ensuring the stability and continuity of financial processes in SAP ECC. This position is critical to the business , as the US currently does not have a dedicated IT Finance specialist. Therefore, the selected professional is expected to work closely with local finance teams in the US , as well as with shared services teams based in Brazil and Mexico . Responsibilities: Provide SAP FI support for US operations, focusing on incident resolution and complex problem-solving. Investigate root causes of issues and propose sustainable solutions and small improvements. Collaborate closely with technical and functional teams responsible for SAP ECC integrations. Lead crisis meetings, ensuring clear, objective, and continuous communication with all stakeholders. Create and maintain technical and functional documentation, including knowledge articles and new processes. Research historical materials and propose improvements based on lessons learned. Ensure all communications (emails, meetings, reports) are conducted in English with a high level of clarity and professionalism. Be available to work in time slots aligned with Central Time (US) , especially during critical meetings or support windows. Collaborate directly with finance teams in the US and shared services centers in Brazil and Mexico. Demonstrate flexibility and willingness to learn and collaborate with other SAP modules such as CO, PS, or others relevant to the operation. Requirements: Proven experience in SAP FI support, preferably in global environments. Strong analytical and problem-solving skills. Experience with SAP ECC. Proactivity, sense of urgency, and ownership. Ability to work independently and as part of a team. Solid knowledge of financial processes, especially Accounts Payable (AP) and General Ledger (GL) . Familiarity with the US banking system and its specificities is a plus. Willingness to expand knowledge into other SAP modules beyond FI, as required by the business. Nice to Have: Knowledge of SAP CO (Controlling) and PS (Project System) modules. Experience with ITSM tools (e.g., ServiceNow, Jira). Curious mindset, growth-oriented, and eager to learn new SAP modules and related business processes. Show more Show less

We Are: At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation. You Are: You are a proactive and detail-oriented individual with a passion for People Operations. With 0 - 2 years of experience in HR operations, you have a solid foundation in managing the employee lifecycle from pre-onboarding through offboarding. Your experience with HRIS systems, ServiceNow, particularly SuccessFactors or similar tools, equips you with the skills to handle complex employee data and processes. You hold a BA/BS degree and have honed your ability to manage multiple tasks and deadlines with exceptional organizational skills. Your strong stakeholder partnering skills enable you to collaborate effectively with various teams, ensuring the delivery of impactful HR solutions. You are familiar with Microsoft Office and project management tools, and your excellent written and spoken communication skills make you a reliable and clear communicator. Your resourceful problem-solving abilities allow you to troubleshoot issues independently and drive meaningful solutions. What You’ll Be Doing: Collaborate effectively with stakeholders to proactively determine and deliver relevant and impactful People (HR) operation solutions to business and system challenges. - Accurately perform employee lifecycle transactions/processes, including onboarding, offboarding, transfers/job status changes, timekeeping, time off and leave, extended workforce, and other responsibilities as assigned. - Recommend and draft employee lifecycle processes and procedures that enhance and optimize existing HR practices, ensuring they remain fit for purpose and benefit stakeholder teams. - Be a trusted resource for People (HR) systems, data, and process knowledge to interpret and analyze processes. - Drive People operation enhancements by supporting new module roll-out and optimization initiatives. - Manage requests, workflows, and develop a knowledge base and reporting metrics using ServiceNow. The Impact You Will Have: Streamline HR processes to improve efficiency and accuracy in employee lifecycle management. - Enhance stakeholder satisfaction by delivering timely and effective HR solutions. - Contribute to the optimization of HR practices, ensuring they are aligned with organizational goals. - Support the successful rollout and adoption of new HR modules and tools. - Provide valuable insights and data analysis to drive informed decision-making in HR operations. - Foster a collaborative and supportive HR environment, building trust with stakeholders and team members. What You’ll Need: 0 - 2 years of People (HR) operations related APAC work experience. - BA/BS degree. - Experience with HRIS administration, particularly SuccessFactors or similar tools. - Knowledge of managing requests, workflows, developing knowledgebase, and reporting metrics using ServiceNow. - Exceptional organizational skills and attention to detail. - Proficiency in Microsoft Office suite and familiarity with project management tools. - Excellent written and spoken communication skills. Who You Are: Detail-oriented and organized. - Resourceful problem-solver. - Effective communicator. - Collaborative team player. - Proactive and initiative-driven. The Team You’ll Be A Part Of: You will be part of a dynamic People Operations team focused on delivering exceptional HR services and solutions. Our team collaborates closely with various stakeholders to ensure smooth HR operations and continuous improvement of HR processes. We value innovation, teamwork, and a commitment to excellence in all our endeavors. Rewards and Benefits: We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process. Show more Show less

Fortanix is a dynamic start-up solving some of the world's most demanding data protection challenges for companies and governments around the world. Our disruptive technology maintains data privacy across its entire lifecycle -- at rest, in motion, and in use across any enterprise IT infrastructure -- public cloud, on-premise, hybrid cloud, and SaaS. With key strategic partners like Microsoft, Intel, ServiceNow, and Snowflake, Fortanix customers like PayPal, Google & Adidas are reaping the benefits. Recognized by Gartner as a "Cool Vendor", Fortanix is revolutionizing cyber security. Join the revolution! At Fortanix we are redefining what cloud security means. Our customers use our software platform to build and run software much more securely than was previously possible. We are seeking software engineers to extend the capability and performance of our cloud security solutions As a Software Engineer at Fortanix, you will play a critical role in designing, building, and maintaining our observability platform. You will work closely with cross-functional teams to enhance and optimize the performance and scalability of our cloud security solutions. In this role, you will: Collaborate with product managers and other engineers to determine customer requirements and translate them into technical solutions Design, develop, and deploy observability features and functionality for our cloud security platform Optimize and scale our observability infrastructure to handle large volumes of data efficiently Participate in code reviews and provide constructive feedback to ensure the overall quality and stability of the codebase Contribute to the continuous improvement of software development processes and practices We are looking for someone who: Has a deep understanding of observability concepts, tools, and techniques, including monitoring, logging, and distributed tracing Has strong software engineering skills and experience with backend development Is proficient in at least one programming language, such as Rust, Go, Java or C++ Has experience with cloud-based technologies, preferably AWS, Azure and GCP Is proficient with database architecture, scaling, and optimization Has competence with CI/CD procedures and microservice architecture Is familiar with containerization technologies like Docker and Kubernetes Has excellent problem-solving and analytical skills Is self-motivated and can work effectively both independently and as part of a team Communicates effectively and enjoys collaborating with others If you are passionate about observability and want to make a meaningful impact in the field of cloud security, we would love to hear from you. Join us at Fortanix and be part of our mission to redefine what cloud security means. Requirements Minimum of 5 years of professional experience as a software engineer Bachelor's degree in Computer Science, Engineering, or a related field Strong experience in backend development and building distributed systems Proficiency in at least one programming language, such as Rust, Go, Java or C++ Experience with cloud-based technologies, preferably AWS, Azure and GCP Familiarity with containerization technologies like Docker and Kubernetes Strong problem-solving and analytical skills Excellent communication and collaboration skills Benefits Mediclaim Insurance - Employees and their eligible dependents including dental coverage Personal Accident Insurance Internet Reimbursement Employee Stock Options Fortanix is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation, or any other status. If you're interested in working in a fast-growing, exciting working environment - we encourage you to apply ! Show more Show less

Technical support (International) Min 1 yr exp into Technical Support (International) CTC - Up to 4 LPA + Variables Any Graduate (Mandate) 24*7 Shifts (US) 5 days working, WFO Both way cab Location - Hinjewadi, Pune Number - 7023955677 (HR Kajal)

Project description This is a high-visibility opportunity for experienced Functional Business Analysts to work on transformation programs in the Corporate & Institutional Banking (C&IB) domain. The project is centered around enhancing client onboarding processes, strengthening credit and risk evaluation systems, and improving compliance with regulatory requirements, including AML and KYC. The initiative operates in a dynamic Agile environment and involves cross-functional collaboration between business, risk, operations, and technology teams. Responsibilities Work closely with business stakeholders to understand, document, and prioritize requirements. Conduct detailed analysis of current-state processes for client onboarding, credit scoring, lending workflows, and compliance. Define and document user stories, functional specifications, process flows, and data mappings. Support the product owner with backlog refinement, sprint planning, and prioritization. Facilitate workshops and walkthroughs with subject matter experts. Ensure alignment between business requirements and technical deliverables. Assist with UAT planning, test case development, and defect triaging. Maintain strong communication with project managers, developers, testers, and stakeholders throughout the SDLC. Skills Must have 5+ years of experience as a Functional Business Analyst in the banking or financial services domain. Proven domain expertise in the following: C&IB Client Onboarding Credit and Risk Scoring Lending Processes AML (Anti-Money Laundering) KYC Strong verbal and written communication skills in English. Ability to create structured and well-documented artefacts (resumes will be reviewed for documentation quality). Experience working in Agile delivery models (Scrum, SAFe). Familiarity with tools like JIRA, Confluence, and MS Office Suite. Nice to have Exposure to regulatory change or transformation programs. Knowledge of GRC platforms or tools (e.g., Archer, ServiceNow GRC). Prior experience in data analysis or data mapping activities. Familiarity with integration patterns between front-office and back-office systems. Awareness of global banking regulations and compliance frameworks. Other Languages EnglishB2 Upper Intermediate Seniority Senior

Role : Servicenow Developer Location : Across India Exp : 5+ Years (Relevant) Notice period : Max 30 Days Mode : Hybrid Interview Mode : 2 Rounds (1st Round will be F2F and Final Round will be Virtual ) Minimum 5 years of direct experience as a ServiceNow Application Developer Experience developing, configuring, and customizing the ServiceNow platform to meet business requirements Working knowledge of the process for developing and supporting custom applications Experience with Service Portals, UI Builders, Workspaces, Playbooks, UI Component Development Hands-on experience with ServiceNow App Engine, Studio, Scripting, Workflows, UI Builder, Workspaces, and Integration Hub Experience with any of the modern UI frameworks like Angular, React JS Strong experience with JavaScript Ability to write clean, efficient, and maintainable code Flexible and adaptable, with the ability to learn new concepts quickly Proven ability to work effectively in a team environment with aggressive deadlines and multiple priorities, as well as independently with minimal supervision Excellent written and verbal communication skills

The ability to be a team player The ability and skill to train other people in procedural and technical topics Strong communication and collaboration skills Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Preferred technical and professional experience Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management

Review SE mailbox at least three times daily (morning, afternoon, and end of day) and categorize emails. Add new tasks to Missions Impossible (Smartsheet for tracking tasks) and assign tasks to the team. Manage Smartsheet assignments to ensure timely completion. Lead daily team touchpoint meetings to review task progress and provide support. Review and resolve daily assigned tickets in ServiceNow (SNOW) until issues are closed. Assist with supplier registration in the Ariba Network. Collaborate with the Help Desk to troubleshoot supplier issues related to receiving purchase orders (POs). Maintain a strong understanding of the Supplier Information Portal (SIP) and available self-service help options for suppliers. Own the relationship with SAP, guiding and supporting weekly meetings. Complete and close assigned tasks to assist suppliers with various issues, including: Failed POs. Incorrect or undeliverable PO email contacts. Supplier Ariba Network registrations. Answering supplier questions on using the network. Collaborate with SAP to troubleshoot supplier issues effectively. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Strong knowledge of Ariba and SAP Business Network (mandatory). Experience working with ServiceNow (SNOW) and Smartsheet for task tracking and assignment. Excellent communication and problem-solving skills to assist suppliers and collaborate with internal teams. Ability to lead meetings and manage supplier relationships with professionalism. Organizational skills to ensure timely resolution of supplier-related issues. Preferred technical and professional experience Proven communication skill

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 3+ years and 2+ years in ServiceNow Experience in ServiceNow ITSM, CMDB module with experience in implementation, configuration, updates & troubleshooting. Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Working knowledge to develop on Service Catalog Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Hands on extensive experience on RPG language on AS/400 System I and have worked on Production system and Application Development. 3+ years of relevant experience working on mainframes. Should have technical expertise/hands on - Assembler, COBOL, JCL, CICS, VSAM, Inter-test, Fault Analyser, File-Manager, Control-M/Any other Scheduler etc. Should have expertise working on JIRA/Confluence/SharePoint/Any Change management tool (Remedy/Myservice/Service now etc.) Message Types and Transaction flows Preferred technical and professional experience Processing between Acquirers, Issuer & Acquiring gateways etc. Interact with different stake holders , gather and articulate the . Good communications skills to deal with the clients directly and set up calls to bring the Business and Delivery inline

Responsibilities Main functions The SoFRESH Fronting team acts as the Single Point of Contact for OFS & CIB finance end users from Account Payable tools to Reporting applications. Its activities mainly deal with the Jurisdiction, the Incident Management and the Data Integrity controls. This is full night shift role which will start from 9.30 PM India time till 6/7 AM India time. From Sunday night to Friday morning or from Monday night to Saturday morning. Main functions: - Pillar 1 - Control Integrity and Data availability - Pillar 2 - Administrate Finance Systems - Pillar 3 - First level of Support for Incident and Request linked to Finance Systems - Pillar 4 - Proactivity in the communication Other functions: - Ensure the high team standard are respected performing recurrent controls - Training in support tasks REQUIREMENTS Qualification and occupational experience Graduate, Engineer in Information Technology / Computer science. 4-6 years of experience in Support (ServiceNow tool exp) Proficiency level of English speaking is mandatory, French will be appreciated IT Skills MS Excel & Mainframe IBM 30XX is a plus. Essential specific requirements Client Care Hands-on experience of systems’, interfaces and IT processes investigation Problem solving and action / change management oriented. Ability to work in team mode and support other colleagues in a changing perimeter. Knowledge of BNPP organization and business lines will also be appreciated Strong analytical skills and ability getting a general overview of situations and issues. Good organization skills and commitment to deliver. Ability to manage multiple responsibilities and duties (support on wide system scope) Excellent communication skills (written and verbal) and capability to work and interact with various people of different expertise. Experience in working in project mode, hands-on experience of systems migrations and management of PMO (project management office) would be a plus. Knowledge of financial accounting and management accounting processes, standards, controls and systems. Candidate must have to work in full Night Shift i.e. from 9.30 PM to 6/7AM India time from Sunday night to Friday morning or from Monday night to Saturday morning. Also must work on weekend & Indian holidays depending on requirement. Other Contributions Excellent communication skills in English (written and verbal) are mandatory. French will be an added advantage. Effective communication with all stakeholders, End-users & Technical team

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow Configuration Management Database (CMDB)Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will oversee the development and implementation of IT service management solutions using ServiceNow. Your typical day will involve collaborating with various teams to ensure that service management processes are efficient and effective, while also providing guidance and support to your team members. You will engage in problem-solving activities and contribute to strategic decisions that impact the overall service delivery framework. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team skills and knowledge.- Monitor project progress and ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Good To Have Skills: Experience with ServiceNow Configuration Management Database (CMDB).- Strong understanding of ITIL processes and frameworks.- Experience in implementing and managing IT service management tools.- Ability to analyze and improve service management workflows. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Required Technical Skill Set (Skill Name) MongoDB alert monitoring, Knowledge in MongoDB Query Language (MQL), Indexing, Database administration. Knowledge on DB backup & recovery. Incident management, ServiceNow Exp Range: 5 TO 10 Location: Chennai, Pune & Bangalore Show more Show less

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business needs and technical specifications, while fostering a collaborative environment that encourages innovation and efficiency. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Good To Have Skills: Experience with ITIL framework.- Strong understanding of application lifecycle management.- Experience in configuring and customizing ServiceNow modules.- Familiarity with Agile methodologies and project management tools. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure successful project delivery Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management- Strong understanding of IT operations management processes- Experience in designing and configuring applications- Knowledge of IT service management principles- Hands-on experience in leading application development projects Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure timely project delivery- Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management- Strong understanding of IT service management processes- Experience in designing and configuring applications on the ServiceNow platform- Knowledge of ITIL framework and best practices- Hands-on experience in leading application development projects Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Why Valvoline Global Operations? At Valvoline Global Operations , we’re proud to be The Original Motor Oil , but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco , one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future. With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion. Our Corporate Values—Care, Integrity, Passion, Unity, And Excellence—are At The Heart Of Everything We Do. These Values Define How We Operate, How We Treat One Another, And How We Engage With Our Partners, Customers, And The Communities We Serve. At Valvoline Global, We Are United In Our Commitment To Treating everyone with care. Acting with unwavering integrity. Striving for excellence in all endeavors. Delivering on our commitments with passion. Collaborating as one unified team. When you join Valvoline Global , you’ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we’re shaping the future of automotive and industrial solutions. How You’ll Make An Impact The Salesforce QA Manager is responsible for leading a global team of Salesforce Administrators across multiple Salesforce Clouds, including Sales, Service, Manufacturing, Marketing, Commerce, and Experience Cloud. This role requires strong leadership, technical expertise, and cross-functional collaboration skills to drive operational excellence and platform integrity. The individual will also be responsible for mentoring administrators, supporting project delivery, managing ServiceNow ticket operations, and partnering with key business and IT stakeholders to ensure governance and scalable admin practices. . Responsibilities Include QA Leadership and Team Management: Lead a team of Salesforce Admins and ensure effective collaboration across teams. Mentor and guide the admin team in achieving career growth, improving Admin skills, and advancing their professional development. Foster a culture of continuous improvement within the admin team. Manage day-to-day operations, ensuring the team meets deadlines and project timelines Salesforce Platform Governance: Define and enforce admin processes across Sales, Service, Manufacturing, Marketing, Commerce, and Experience Clouds. Drive standards and consistency in configurations, security, and access management. Project Support and Solution Design: Provide hands-on support and expert-level guidance to team members on configuration, automation, and deployment strategies. Participate in project planning and review solution designs to ensure scalable outcomes. ServiceNow Queue Oversight: Oversee the ServiceNow ticket queue for all Salesforce-related issues. Coordinate with regional support teams to ensure timely resolution and drive continuous improvement to reduce SLA breaches. Change Management and Deployment Coordination: Collaborate with CAB teams and Business Analysts to define and implement a scalable change management framework across both legacy Salesforce and DASH 360 environments. Stakeholder Communication & Reporting: Provide updates to business and IT leaders. Maintain dashboards and reports on team performance, backlog status, and release planning. Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion. What You’ll Need Bachelor’s degree in information technology, Computer Science, or a related field. 7–10 years of experience in Salesforce cloud applications. 3–5 years of people leadership or team management experience. Proven experience administering across multiple Salesforce Clouds (Sales, Service, Manufacturing, Marketing, Commerce, Experience). Experience managing or contributing to ServiceNow ticketing and Salesforce deployment operations. Familiarity with integration testing, especially with Mulesoft and Salesforce integrations, Proficient in tools such as GitHub, Azure DevOps, and Continuous Integration/Continuous Delivery (CI/CD) systems. Ability to work in an Agile/Scrum environment. Knowledge Skills And Competencies Proven leadership skills, with the ability to manage and mentor a team of QA professionals. Excellent interpersonal and communication skills, able to collaborate effectively with various teams. Ability to present complex technical information clearly to both technical and non-technical stakeholders. Strong problem-solving, troubleshooting, and debugging skills. Strong knowledge of fundamental application testing practices. Strong technical skills in using tools such as GitHub, Azure DevOps, Selenium, Cypress.io, Cucumber, Gherkin, BDD, and Postman. Strong knowledge of API’s (RESTful Services). Strong knowledge of test automation tools and emulators. Strong knowledge of continuous integration and delivery systems. Basic knowledge of SQL What Will Set You Apart Automation/Testing Certifications. Salesforce cloud Certifications. Valvoline Global is an equal opportunity employer . We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at:. Email: Valvolineglobalcareers@valvolineglobal.com This contact information is solely for accommodation requests. For inquiries about application status, please use the appropriate channels listed in your application materials. Are You Ready to Make an Impact? At Valvoline Global, we’re looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us? Apply today. Requisition ID: 1509 Show more Show less

Title : S&CGN - Tech Strategy & Advisory - Tech Strategy & GCC ¢‚€ Consultant Job Title - S&CGN - Tech Strategy & Advisory - Tech Strategy & GCC Consultant Management Level :09 Consultant Location:Bangalore, Gurugram, Pune, Mumbai, Hyderabad Must have skills:Tech Strategy & GCC Good to have skills:ITOM Job Summary : The Technology Strategy & Advisory Practice is a part of Accenture Strategy and focuses on the clients most strategic priorities. We help clients achieve growth and efficiency through innovative R&D transformation, aimed at redefining business models using agile methodologies. We provide you with a great learning ground, deep-rooted in IT Strategy , where you will get an opportunity to advice and work with our key global clients, driving end-to-end transformative strategic value and business growth. As a part of this high performing team, these are some of the initiatives you will drive: Industry & Technology Infrastructure Assessment: Understanding of client technology operations to grasp the context of global, industry, economic, technology, and social trends Draw Roadmaps for IT implementations: Pinpoint the right data-driven Digital, IT or Cloud technology strategy solutions for practical implementation road maps Monitor Digital, IT & Cloud Strategy: Managing change, monitoring, and gauging processes, and taking remedial steps Roles & Responsibilities: Your prior experience- 4 7 years of Strategy Consulting experience at a consulting firm Experience in at least 2 of the example offerings:Tech Strategy, Tech Operating Models, IT Shared Services Strategy, Cloud Transformation, Industry & New Technology, Technology ROI/Cost Take Out, Modern Architecture, Data-Driven Enterprise 3+ years of experience writing business cases (quantitative and qualitative) to support strategic business initiatives, process improvement initiatives, or IT transformation 2+ years of experience leading or managing large teams effectively including planning/structuring analytical work, facilitating team workshops, and developing technology strategy recommendations Good knowledge of technology and enterprise architecture concepts through practical experience and knowledge of technology trends e.g. Mobility, Cloud, Digital, Collaboration A strong understanding in any of the following industries is preferred:Financial Services, Retail, Consumer Goods, Telecommunications, Life Sciences, Transportation, Hospitality, Automotive/Industrial, Mining and Resources or equivalent domains Exposure to industry frameworks e.g. TOGAF, DODAF desirable but not essential Additional Information: MBA from a tier 1 institute About Our Company | Accenture (do not remove the hyperlink)Qualification Experience: Minimum 3 year(s) of experience is required Educational Qualification: B.Tech/BE (Accurate educational details should capture)

Title : GN - SONG - Service - Amazon Connect Platforms ¢‚€ Associate Director The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 7 (Manager) + Entity (S&C GN) Management Level: Level 7 - Manager Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales I Areas of Work: Amazon Connect - Contact Center Transformation, Analysis and Implementation | Level: Manager | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Education Qualification (Mandatory ):Post Graduation in Business Management | Years of Exp: 10-14 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Customer, Sales & Service practice. The Practice A Brief Sketch The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation Business Development :Lead and manage proposals in response to client requests / RFPs across multiple market units to ensure a continuous pipeline of opportunities / projects Market Unit Development :Connect and work with market unit leads to identify and understand the demand in the market in terms of both skill and scale required People Development: Grow the practice and business by engaging in hiring across platforms, along with nurturing, upskilling existing team. Project Delivery: Lead a team of contact center transformation consultants and engage with the client and implementation team:for conducting design sessions, requirement gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities Provide best practices guidance and implement approach based on industry or process benchmarks Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options. Lead practice-specific initiatives including creating points of view, creating reusable assets in contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Bring your best skills forward to excel at the role: Seasoned techno-functional professional with significant experience working on a large- scale business / operational transformation project Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on Amazon Connect product features and contact center related AWS services like Lex, Pinpoint, Transcribe, Comprehend etc Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Strong program management / people management skills Read about us. Blogs Your experience counts! Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 8 years of experience in delivering software as a service or platform as a service projects related (pref. a mix of cloud and on-premise contact center platforms) Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Pinpoint, Comprehend, Transcribe Experience in taking a lead role for building contact center applications that have been successfully delivered to customers Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Capability Network | Accenture in One Word come and be a part of our team.Qualification Good to have skills: AWS Lambda and Lex bots, Pinpoint, Transcribe, Comprehend Experience: Minimum 10 year(s) of experience is required Educational Qualification: MBA from a Tier 1 or Tier 2 institute

Role description We are seeking a highly skilled and motivated Senior Manager - Delivery Excellence to drive operational efficiency, enhance delivery capabilities, and ensure excellence across projects. The ideal candidate will have extensive experience in managing delivery governance, implementing process improvements, and aligning strategies to organizational goals. The role requires expertise in project management, stakeholder engagement, and continuous improvement methodologies like Lean, Six Sigma, Agile and a good understanding of industry standard frameworks like CMMi, ISO and MBNQA. A strong understanding of client needs, delivery metrics, and risk management is essential for success in this role. Key Responsibilities: Delivery Governance and Operational Excellence: Lead delivery governance initiatives to ensure projects meet client expectations, timelines, and budgets. Implement and monitor frameworks to enhance delivery quality and efficiency. Drive adherence to delivery SLAs, KPIs, and operational standards. Conduct regular reviews of project health, ensuring risk identification and mitigation. Process Optimization and Continuous Improvement: Identify inefficiencies and recommend process improvements using Lean, Six Sigma, or other methodologies. Collaborate with cross-functional teams to standardize and improve delivery processes. Drive initiatives to increase delivery predictability and reduce time-to-market. Leadership and Team Development: Provide thought leadership and mentoring to delivery teams, fostering a culture of excellence. Drive learning initiatives, such as training programs or workshops, to upskill team members in best practices. Ensure team alignment with organizational goals and delivery strategies. Stakeholder Engagement and Communication: Act as a bridge between delivery teams, senior leadership, and clients, ensuring transparent communication and reporting. Engage with clients and business leaders to gather feedback and identify improvement areas. Present delivery performance reports and improvement roadmaps to stakeholders. Innovation and Technology Enablement: Promote the adoption of innovative tools and technologies to enhance delivery efficiency. Partner with IT teams to identify and implement automation opportunities. Qualifications and Skills: Education: Bachelor’s degree in Engineering, Business Administration, or related fields. MBA or equivalent advanced degree is a plus. Experience: 10 to 15 years of experience in project delivery, governance, or operational excellence. Proven track record of driving delivery excellence initiatives in mid to large-scale organizations. Certifications: PMP, Six Sigma (Green/Black Belt), Agile/Scrum certifications are highly preferred. Skills: Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in delivery management tools (e.g., JIRA, ServiceNow, or similar). Strong expertise in project management methodologies and frameworks. Key Competencies: Strategic Thinking Stakeholder Management Team Leadership Change Management Continuous Improvement Show more Show less

We are looking for an experienced ServiceNow SecOps professional with deep expertise in Vulnerability Response modules to join our dynamic team. The ideal candidate must have hands-on experience with ServiceNow implementations and integrations in a SecOps environment. Key Responsibilities: - Implement and customize ServiceNow Security Operations modules, especially Vulnerability Response and Configuration Compliance - Develop catalog items, record producers, workflows, and service requests - Configure integrations with vulnerability scanning tools and external systems - Automate processes using scripting and ServiceNow Orchestration - Maintain and manipulate data between ServiceNow and other systems - Monitor application health, compliance, and usage - Perform system/integration testing and lead troubleshooting efforts - Collaborate with clients to analyze their environment and propose optimal solutions Required Skills & Experience : - 5+ years relevant experience in ServiceNow SecOps (Vulnerability Response) - Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset) - Strong knowledge in CMDB, Discovery, and external integrations - Proficient in Glide, Jelly Scripting, JavaScript, HTML, XML, AJAX - Experience with REST/SOAP integrations, web UI development, and relational databases - Agile methodology experience is a must - Ability to handle client discussions and provide recommendations - ServiceNow Certified Application Developer (preferred)

The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 11 (Analyst) + Entity (S&C GN) Management Level: Level 11 - Analyst Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: AWS Lambda and Lex bots, Amazon Connect Experience: Minimum 2 year(s) of experience is required Educational Qualification: Engineering Degree or MBA from a Tier 1 or Tier 2 institute Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales I Areas of Work: Cloud AWS Cloud Contact Center Transformation, Analysis and Implementation | Level: Analyst | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Years of Exp: 2-5 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Customer, Sales & Service practice. The Practice A Brief Sketch The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work along with Solution Architects for architecting cloud contact center technology with AWS platform Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect Work on innovative assets, proof of concept, sales demos for AWS cloud contact center Support AWS offering leads in responding to RFIs and RFPs Bring your best skills forward to excel at the role: Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Ability to take new challenges and to be a passionate learner Read about us. Blogs Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Capability Network | Accenture in One Word come and be a part of our team.QualificationYour experience counts! Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 2 years of experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe Working knowledge of one of the programming/scripting languages such as Node.js, Python, Java

Skill required: Tech for Operations - Microsoft Azure Cloud Services Designation: App Automation Eng Senior Analyst Qualifications: Any Graduation/12th/PUC/HSC Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com.In our Service Supply Chain offering, we leverage a combination of proprietary technology and client systems to develop, execute, and deliver BPaaS (business process as a service) or Managed Service solutions across the service lifecycle:Plan, Deliver, and Recover. In this role, you will partner with business development and act as a Business Subject Matter Expert (SME) to help build resilient solutions that will enhance our clients supply chains and customer experience.The Senior Azure Data factory (ADF) Support Engineer Il will be a critical member of our Enterprise Applications Team, responsible for designing, supporting & maintaining robust data solutions. The ideal candidate is proficient in ADF, SQL and has extensive experience in troubleshooting Azure Data factory environments, conducting code reviews, and bug fixing. This role requires a strategic thinker who can collaborate with cross-functional teams to drive our data strategy and ensure the optimal performance of our data systems. What are we looking for Bachelor s or Master s degree in Computer Science, Information Technology, or a related field. Proven experience (5+ years) as a Azure Data Factory Support Engineer Il Expertise in ADF with a deep understanding of its data-related libraries. Strong experience in Azure cloud services, including troubleshooting and optimizing cloud-based environments. Proficient in SQL and experience with SQL database design. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. Experience with ADF pipelines. Excellent problem-solving and troubleshooting skills. Experience in code review and debugging in a collaborative project setting. Excellent verbal and written communication skills. Ability to work in a fast-paced, team-oriented environment. Strong understanding of the business and a passion for the mission of Service Supply Chain Hands on with Jira, Devops ticketing, ServiceNow is good to have Roles and Responsibilities: Innovate. Collaborate. Build. Create. Solve ADF & associated systems Ensure systems meet business requirements and industry practices. Integrate new data management technologies and software engineering tools into existing structures. Recommend ways to improve data reliability, efficiency, and quality. Use large data sets to address business issues. Use data to discover tasks that can be automated. Fix bugs to ensure robust and sustainable codebase. Collaborate closely with the relevant teams to diagnose and resolve issues in data processing systems, ensuring minimal downtime and optimal performance. Analyze and comprehend existing ADF data pipelines, systems, and processes to identify and troubleshoot issues effectively. Develop, test, and implement code changes to fix bugs and improve the efficiency and reliability of data pipelines. Review and validate change requests from stakeholders, ensuring they align with system capabilities and business objectives. Implement robust monitoring solutions to proactively detect and address issues in ADF data pipelines and related infrastructure. Coordinate with data architects and other team members to ensure that changes are in line with the overall architecture and data strategy. Document all changes, bug fixes, and updates meticulously, maintaining clear and comprehensive records for future reference and compliance. Provide technical guidance and support to other team members, promoting a culture of continuous learning and improvement. Stay updated with the latest technologies and practices in ADF to continuously improve the support and maintenance of data systems. Flexible Work Hours to include US Time Zones Flexible working hours however this position may require you to work a rotational On-Call schedule, evenings, weekends, and holiday shifts when need arises Participate in the Demand Management and Change Management processes. Work in partnership with internal business, external 3rd party technical teams and functional teams as a technology partner in communicating and coordinating delivery of technology services from Technology For Operations (TfO) Qualification Any Graduation,12th/PUC/HSC