Overall Job Purpose Drive the highest levels of quality towards the assigned Cluster, be customer-oriented and create value for customers as well as for Hapag-Lloyd. Drive performance within the specialized Sales team by exceeding Quality promises and KPI deliverables Job Specification - Key Accountabilities Coach and steer Segmented Vertical / Cluster team to achieve set targets Holds responsibility for performance all assigned Segmented Verticals / Vertical Cluster as defined in the Sales Process Can hold a reasonable number of own accounts, still allowing sufficient time for coaching Ensure that the Push-Pull principle is followed as defined in Steering concept Drive the identification of new opportunities by the team Conduct regular joint meetings with Customer Service Regularly review customer portfolios jointly with Sales Executives Performance management as defined in the Sales Process Review and check teams Sales Force timely updates Support Steering Manager and Sales Director with budgeting, planning and strategy Review sales rep portfolios and coverage of MR, CU and CN customers Ensure they have the right Segmented Vertical specialists for their market Give feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders Selectively engage in TM discussions on relevant matters (e.g., tender guidance and negotiations, special commodity market rates, etc.) Coordination of Area sales activities with other Sales Managers and Sales Director Qualifications And Technical Job Requirements University degree or equivalent Minimum 12 years’ experience in a commercial role, preferably in the maritime sector Excellent communication skills Comprehensive knowledge of FIS and other HL systems Working knowledge of MS Office Result driven team player with a proactive attitude Ability to work under pressure Goal and deadline driven Good time management skills Receptive and be able to grasp new ideas and self-motivation for personal development Competencies and Values Communication/Organization Skills Communication and ability to take initiative Professional ability to interact with other functions Strong networker Interest in a Global Career Project Management experience Systematic and efficient way of working Familiar with business operations and demonstrate excellent leadership skills Outstanding research and analytical abilities Project management skills Creativity and resourcefulness: Ability to develop and execute project plans and engagement campaigns in innovative ways, problem solver Team Management Create an inspiring team environment with an open communication culture Set clear team and individual KPI’s goals Motivate and lead the team to achieve most efficient and timely delivery. Set up internal timely meetings for project kick-offs, creative reviews, and team checkpoints Plan and assist in designing developmental paths for the team Hapag-Lloyd Values / Behaviors: Care, Move, Deliver High Integrity Positive, can-do attitude Proactive Energetic and good team spirit Enthusiastic Commitment to task Show more Show less

About The Role The Software Asset Management Operational Excellence Leader has clear responsibility, accountability and authority for Operational Excellence in Software Asset Management (SAM). The successful candidate will have a strong background in SAM, with a minimum of 15 years of experience, including 9-12 years in SAM. This role requires exceptional soft skills, including diplomacy, negotiation, influence, and maturity, to effectively engage with cross-functional colleagues, software vendors, and executive stakeholders. Key Responsibilities & Tasks Lead the SAM team to ensure operational excellence in software asset management, including compliance, cost optimization, and risk management Develop and implement process improvements and efficiencies to optimize SAM operations Build and maintain strong relationships with cross-functional teams, including IT, finance, and procurement Negotiate and manage software contracts with vendors, ensuring favourable terms and conditions Collaborate with vendors and auditors to resolve audit findings and ensure compliance Provide guidance and support to the SAM team to ensure they have the necessary skills and knowledge to perform their roles effectively Develop and deliver reports and presentations to executive stakeholders, including the executive leadership team members Ensure excellent communication and collaboration between the SAM team and other stakeholders, including vendors and auditors Identify and implement opportunities for process automation and optimization, leveraging tools and technologies to improve efficiency and effectiveness Develop and maintain key performance indicators (KPIs) and metrics to measure SAM operational excellence. Establish, review, update and communicate Process objectives and targets BEHAVIOURS & APPROACH Strong soft skills, including: Diplomacy and negotiation skills to effectively engage with vendors and auditors Influence skills and maturity to handle pressure tactics from vendors and auditors Ability to build and maintain strong relationships with cross-functional teams and executive stakeholders Excellent written and spoken English language fluency Ability to engage with cross-functional colleagues and software vendors at all levels Excellent written and spoken English language fluency Ability to build pro-active, co-operative working relationships with peers, vendors and key stakeholders based on core values and behaviors Management level person with good ability to negotiate Experience with and sensitivity to different cultures Ability to act under pressure and to manage crisis situations efficiently Good in leadership, developing team members by inspiring, encouraging and providing constructive criticism to help improve performance Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense WORK EXPERIENCE At least 15 years of experience, with 9-12 years in SAM Strong background in SAM, including experience with software licensing, contract management, and compliance Certification in SAM, such as CSAM or ISAM Experience with SAM tools, such as ServiceNow, Flexera and NextThink Knowledge of IT service management principles and practices (e.g., ITIL) Experience working in a multinational company with a global SAM team Experience with process improvement methodologies, such as Lean or Six Sigma Strong leadership and management skills, with the ability to motivate and guide a team Strong analytical and problem-solving skills, with the ability to think critically and strategically EDUCATION & QUALIFICATIONS Master's degree in a relevant field (e.g. Business Administration, Operations Management or related). Excellent communication, problem-solving, and stakeholder management skills. English language – expert proficiency (additional languages are beneficial) PERKS AND BENEFITS Competitive salary Self & Family Health Insurance Term & Life Insurance Employees’ Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Hybrid model after probation confirmation based on Manager's approval (3 days in office, 2 days WFH), Leave Travel Allowance EBIT,QBI and Performance bonus Recreation facilities Privilege, Casual and Sick leaves Show more Show less

Please share your CV with muthuvignesh rajendran@hlag,com Also find the Description: Job Summary: We are seeking a highly skilled and certified IT Manager to oversee our company's technology operations and ensure the implementation of efficient IT systems and policies The ideal candidate will have extensive experience in IT management, ITIL V4 certification, and ISO 27001 The IT Manager will be responsible for managing the IT team, developing and implementing IT policies, and ensuring compliance with headquarters, industry standards and regulations, Key Responsibilities: Strategic Planning and Management: Develop and implement IT strategies that align with the company's business goals, Oversee the planning, implementation, and maintenance of IT systems and operations, Manage IT budgets and optimize expenditure, IT Service Management: Implement and manage ITIL V4 processes to improve service delivery and support, Ensure effective incident, problem, change, and release management, Monitor and report on IT service performance, identifying areas for improvement, Information Security: Lead the implementation and maintenance of ISO 27001 standards to ensure robust information security management, Conduct regular risk assessments and develop mitigation strategies, Ensure compliance with security policies, procedures, and regulatory requirements, Team Leadership and Development: Manage and mentor a team of IT professionals, providing guidance and support for their professional development, Foster a culture of continuous improvement and collaboration within the IT team, Conduct performance reviews and set objectives for team members, Infrastructure and Systems Management: Oversee the maintenance and optimization of the company's IT infrastructure, including servers, networks, and software applications, Ensure the reliability, availability, and security of IT systems, Asset Audit management, Manage relationships with external vendors and service providers, Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field, ITIL V4 certification, Knowledge Modern Network Infrastructure MPLS VLAN, SD-WAN ISO 27001 certification, Proven experience in IT management or a similar role, Strong knowledge of IT service management frameworks and information security standards, Excellent leadership and team management skills, Strong analytical and problem-solving abilities, Effective communication and interpersonal skills, Ability to manage multiple projects and priorities in a fast-paced environment, Preferred Skills: Experience with cloud computing and virtualization technologies, Knowledge of network and infrastructure management, Proficiency in project management methodologies (e-g, Agile, Scrum), Familiarity with cybersecurity best practices and emerging threats,

THE IT ORGANISATION A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation. As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd. This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The manager is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible. About The Role The IT Change Manager is responsible for planning, implementing, and managing the IT change management process, ensuring minimal disruption to IT services while enabling necessary changes. This role is critical in balancing the need for change with the stability and availability of IT systems. The Change Manager will champion the change management process and work closely with various IT teams and business stakeholders. Key Responsibilities & Tasks Change Planning & Scheduling: Review and assess proposed changes, ensuring proper authorization, risk assessment, impact analysis, and scheduling. Coordinate change implementation with relevant teams. Change Communication: Communicate planned changes to affected users and stakeholders in a timely and effective manner. Maintain communication channels and feedback loops. Risk Management: Identify, assess, and mitigate potential risks associated with changes. Develop contingency plans and rollback procedures. Change Implementation & Tracking: Oversee the implementation of approved changes, ensuring adherence to established procedures. Track the progress of changes and document outcomes. Post-Implementation Review: Conduct post-implementation reviews to evaluate the success of changes, identify areas for improvement, and capture lessons learned. Reporting & Metrics: Generate regular reports on change management performance, including key metrics such as number of changes, success rate, and mean time to implement. Analyze data to identify trends and areas for improvement. Tool Management: Manage and maintain the change management tool (e.g., ServiceNow, Remedy). Ensure data integrity and proper utilization of the tool. Training & Awareness: Provide training and awareness programs to IT staff and business users on the change management process and its importance. Continuous Improvement: Continuously evaluate and improve the change management process based on feedback, best practices, and industry trends. Collaboration: Collaborate effectively with various IT teams (e.g., development, operations, security) and business stakeholders to ensure successful change implementation. Compliance: Ensure compliance with relevant regulations and policies related to change management. Responsible for the further development and optimization of established change enablement practice, help with the automation and digitalization of services and promote the development of innovative ITSM enablement technology strategies. Iteratively improve technical and organizational processes and cross-collaboration. Actively contribute to ITSM projects at an operational and strategic level and drive continuous process improvement in the area of change enablement You actively seek exchange with other experts, thereby sharing and expanding your knowledge at the same time. BEHAVIOURS & APPROACH Strong communication, presentation and interpersonal skills, with the ability to engage effectively with senior management. Able to manage conflict with the ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork Strong team player Strict, Rigorous, Meticulous, detailed oriented with the ability to convince effectively Good IT Infrastructure & Operations understanding Strong stakeholder management To have a flexible approach whilst ensuring process governance is adhered to Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and Common Sense Experience with and sensitivity to different cultures Ability to act under pressure and to manage efficiently crisis situations Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense Work Experience Total work experience of 7-9 years. Extensive experience in change management, process improvement, large scale AWS applications. Proven experience of 3 to 5 years in IT change management, preferably in a large and complex and global IT environment. Strong understanding of ITIL framework and best practices for change management. Experience with change management tools (e.g., ServiceNow, Remedy). Excellent communication, interpersonal, and collaboration skills. Strong analytical and problem-solving skills. Ability to work under pressure and manage multiple priorities. ITIL certification (Foundation is a must, advanced levels are considered an advantage) Ideally, you have already gained experience in applying ITIL practices in DevSecOps environment or have been part of Agile / DevSecOps transformation Experience with IT Service Management Platforms (Jira and/or ServiceNow preferred) Strong analytical skills and communicate convincingly and confidently with both technical and business stakeholders, including ability to successfully communicate with a large audiences Agile mindset and a high level of quality awareness Willingness to perform and your passion for implementing complex service management projects in an agile environment. Ability to shape change positively and constructively (“be a change leader”) IT Vendor management experience in a multi-vendor IT delivery environment is a plus. Fluent English language skills, German is an advantage EDUCATION & QUALIFICATION Bachelor's or Master's degree in a relevant field (e.g. Business Administration, Operations Management or related). ITIL 3 or 4 foundation certification specifically relating to Change & Release Management Excellent communication, problem-solving, and stakeholder management skills. English language – expert proficiency (additional languages are beneficial) What We Offer Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Employees’ Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege, Casual and Sick leaves Show more Show less

THE IT ORGANISATION A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation. As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd. This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The manager is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible. About The Role The IT Service Continuity Manager will help developing and running the Service Continuity function with in and across I&O. They will ensure that all parties from the Hapag-Lloyd Infrastructure & Operations function internal or external to the Hapag-Lloyd organization, including multiple suppliers, that might contribute to the Service Continuity Management, are involved and aligned with the processes and methods. Key Responsibilities And Tasks Develop a Service Continuity practice, including training, communication and process Prepare a testing Strategy to inform all the Disaster Recovery exercises and testing, Ensure standards exist for DR plans and that all Production teams/Services have a DR Plan Make sure that continuity plans are current and fit for purpose Define clear RACI and “battle Plan” for Crisis events Define key scenarios and responses for Crisis Understand the service Risk appetite and associated RPO/RTO Ensure a Centralized location exists for ALL DR and Service Continuity plans Define and highlight high-impact risks to service with respect to recovery and resilience Ensure availability and readiness of recovery plans - provide a means to cyclically audit such plans Ensure all DR plans are integrated with associated processes to maintain currency Enable the Transition function to factor Continuity requirements in the Projects scope Effectively collaborate with the rest of Service Management and wider IT organization Be part of a team that executes the Problem Management process globally across Hapag-Lloyd IT organization and Business. Ensures the resolution of all problems according to our defined OLA/SLA; ensure that these problems have been permanently resolved, and implement changes to prevent known problems from re-occurring Ensure workarounds and quick fixes are documented accurately in our Knowledge Base Involved in helping to develop and perform awareness training courses related to Problem Management for all IT delivery teams Put into effect the Problem Management methodologies and processes based on ITIL standards Give input to the Global Process Owner (GPO) to define and enhance the Problem Management process, including enhancements to the ITSM tool Liaise with the Major Incident Management and the Incident Management GPO to improve incident response and resolution times Monitor open problem tickets and escalate if necessary Provides reports and Management Communication Proactively follow-up on open Problems and propose to proactively raise Problems in situations deemed appropriate Set up task forces in situation that calls for service improvement plans Resolve escalations from relevant stakeholders Participate in developing the Hapag-Lloyd Problem Management function by ensuring that the problem process is followed in a consistent manner Required to attend weekly/monthly cadences, including strategic partner service reviews, as well as high priority problem reviews BEHAVIOURS AND APPROACH Strong communication, presentation and interpersonal skills, with the ability to engage effectively with senior management. Able to manage conflict with the ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork Strong team player Strict, Rigorous, Meticulous, detailed oriented with the ability to convince effectively Good IT Infrastructure & Operations understanding Strong stakeholder management To have a flexible approach whilst ensuring process governance is adhered to Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and Common Sense Experience with and sensitivity to different cultures Ability to act under pressure and to manage efficiently crisis situations Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense Work Experience Total experience of 7-9 years, minimum of 5 years’ experience in ITSM related position(s) including Service Continuity activities, or in an IT Security function. Good technology awareness ITIL lifecycle foundational awareness v3 / v4 Experience of a multi-skilled function operating globally. Knowledge of hybrid cloud, network, virtualization, compute, database and storage technologies advantageous Experience of ServiceNow modules and processes IT Infrastructure & Operations background would be a advantageous Education And Qualifications Bachelor’s or Master's degree in a relevant field (e.g. Information Technology, Computer Science, Operations Management or related). ITIL 3 or 4 foundation certification Experience with ServiceNow modules Excellent communication, problem-solving, and stakeholder management skills. English language – expert proficiency (additional languages are beneficial) What We Offer Competitive salary Self & Family Health Insurance Term & Life Insurance Employees’ Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege, Casual and Sick leaves Show more Show less

Job Summary: We are seeking a highly skilled and certified IT Manager to oversee our company's technology operations and ensure the implementation of efficient IT systems and policies. The ideal candidate will have extensive experience in IT management, ITIL V4 certification, and ISO 27001. The IT Manager will be responsible for managing the IT team, developing and implementing IT policies, and ensuring compliance with headquarters, industry standards and regulations. Key Responsibilities: Strategic Planning and Management: Develop and implement IT strategies that align with the company's business goals. Oversee the planning, implementation, and maintenance of IT systems and operations. Manage IT budgets and optimize expenditure. IT Service Management: Implement and manage ITIL V4 processes to improve service delivery and support. Ensure effective incident, problem, change, and release management. Monitor and report on IT service performance, identifying areas for improvement. Information Security: Lead the implementation and maintenance of ISO 27001 standards to ensure robust information security management. Conduct regular risk assessments and develop mitigation strategies. Ensure compliance with security policies, procedures, and regulatory requirements. Team Leadership and Development: Manage and mentor a team of IT professionals, providing guidance and support for their professional development. Foster a culture of continuous improvement and collaboration within the IT team. Conduct performance reviews and set objectives for team members. Infrastructure and Systems Management: Oversee the maintenance and optimization of the company's IT infrastructure, including servers, networks, and software applications. Ensure the reliability, availability, and security of IT systems. Asset Audit management. Manage relationships with external vendors and service providers. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. ITIL V4 certification. Knowledge Modern Network Infrastructure MPLS VLAN, SD-WAN ISO 27001 certification. Proven experience in IT management or a similar role. Strong knowledge of IT service management frameworks and information security standards. Excellent leadership and team management skills. Strong analytical and problem-solving abilities. Effective communication and interpersonal skills. Ability to manage multiple projects and priorities in a fast-paced environment. Preferred Skills: Experience with cloud computing and virtualization technologies. Knowledge of network and infrastructure management. Proficiency in project management methodologies (e.g., Agile, Scrum). Familiarity with cybersecurity best practices and emerging threats Perks and Benefits at HLTC : Recreation: Play area with PS5, Table Tennis, Foosball, Carrom, and Chess Financial & Health: Provident Fund, Gratuity, Performance Bonus, Medical Insurance, Leave Travel Allowance Work-Life Balance: Hybrid model after probation confirmation based on Manager's approval (3 days in office, 2 days WFH), Generous Leave Policies Facilities: Car/Bike Parking, Food Court, Modern Office Environment Professional Development: HL Academy - Training Programs, Career Growth Opportunities, Employee Referral Policy Show more Show less

Senior Manager - IT Service Excellence Responsibilities: As IT Service Excellence Lead you will be the owner of core ITIL (Information Technology Infrastructure Library) processes. Together with your team you will create and/or redesign processes, communicate them effectively and train the organization, track performance, report on process quality and drive continuous improvement. You will work across all the functional areas within the IT and ensure processes are implemented, followed and aligned with business needs. Your responsibilities include but are not limited to: Help to recruit and build a team of internal ITIL Process experts Lead and grow your team (performance management, personal development, coaching, project/task distribution) Understand and analyse the current ITSM state and together with your HQ (Headquarters) IT Director define vision and strategy for ITSM at Hapag Lloyd Implement the defined ITSM strategy, following iterative approach (“inspect & adapt”) Work closely with the technical teams as well as interfaces on topics such as service reviews and Process KPIs. Together with the team, you are responsible for the further development and optimization of established processes, help with the automation and digitalization of services and promote the development of innovative ITSM enablement technology strategies. You and your team make sure IT vendors are well trained on and comply to ITSM standards and practices as defined by Hapag Lloyd; track and manage vendor performance as it comes to ITSM Iteratively improve technical and organizational processes and cross-collaboration. Manage projects at an operational and strategic level. You actively seek exchange with other experts, thereby sharing and expanding your knowledge at the same time. Qualifications: Hold a university degree in IT and/or relevant professional experience in the IT sector Several years of experience in the area of IT Service Management in ITIL driven corporate environment Advanced ITIL certification (ITIL v4 Managing Professional or ITIL v3 Expert) Ideally, you have already gained experience in the design and implementation of service management capabilities, either “from scratch” or running a big scale transformation. Experience with IT Service Management Platforms (Jira and/or ServiceNow) At least 3 years of experience on a leadership role, managing direct reports You see yourself as an agile leader, support your employees in their individual development and guide them in an appreciative and goal-oriented manner. You love technology, are enthusiastic about automation, self-service and live transparency in an lean-agile environment. You communicate convincingly with both technology and business and also appear confident at management level. You are characterized by your willingness to perform and your passion for implementing complex service management projects in an agile environment. You are structured in your way of working as well as solution-oriented and proactive. Flexibility and ability to cope with changing requirements and fast pace working environment Passion about quality and Service Excellence IT Vendor management experience in a multi-vendor IT delivery environment is desirable. Fluent English language skills, German is an advantage but not a must Willingness to travel Show more Show less

Global Process Lead-Incident, Problem & Change Management Company Background Founded in 1847, the roots of Hapag-Lloyd AG go back to the 19th century, when the company set sail for New York with their first ships of general cargo and passengers. From these beginnings, Hapag-Lloyd has grown into a leading and globally active container liner shipping company with an exciting history founded on core company values. With a fleet of 266 modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world's leading liner shipping companies. In the liner shipping segment, the company has 13,500 employees at locations in 140 countries with 403 offices. Hapag-Lloyd has a container fleet of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. Worldwide, 113 liner services ensure fast and reliable connections between more than 600 ports on all continents. In the Terminal & Infrastructure segment, Hapag-Lloyd bundles its holdings in 20 terminals in Europe, Latin America, the USA, India and North Africa. Around 2,900 employees work in the Terminal & Infrastructure segment and complementary logistics services at selected locations. "We care. We move. We deliver." – these are our corporate values, and they are at the heart of everything we do. Our values tell a story about where we come from. They define who we are, and they guide us on our path into the future. They guide the way we do business, inspire us, motivate us, and help us find the right path like an inner compass – together. Our values are not only linked to our actions and business activities, but also to our vision and mission. In 2018, we set ourselves the goal of becoming the "Number One for Quality". We have a clear strategy that will help us along the way. Our values are a guiding force that will enable us to implement this strategy in a sustainable way. "Connecting the world across oceans" – that's what we stand for at Hapag-Lloyd. That's our goal, and that's what we've always done – for more than 175 years. Today, we connect companies, markets and economic systems. We facilitate global trade, promote the prosperity of countries and businesses, and open up new opportunities wherever we operate. Our greatest asset on this journey is our 14,500+ employees around the globe. And what unites us all is our common culture and our values: "We care. We move. We deliver." THE IT ORGANISATION A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation. As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd. This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The GPL is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible. About The Role The Incident & Problem Management GPL has clear responsibility, accountability and authority for process design and process adherence. They will ensure that all parties across IT both internally and as needed and expected or contracted external 3rd parties / suppliers follow the defined process with the expected service quality. The GPL has overall responsibility for delivery objectives of the Incident & Problem Management processes throughout the Hapag-Lloyd organisation. Key Responsibilities And Tasks Define and maintain the Incident and Major Incident Management Process capability globally across the estate Define and manage the Problem Management process globally across the Production Services function, and ensure the consistent application of the process across the wider Hapag-Lloyd IT organization as well as with external Suppliers Ensure Policies, Processes and Procedures are periodically & systematically reviewed and updated appropriately and continually. Ensure communications about Incident Management & Problem Management Policies, Procedures and action are distributed appropriately. Ensure all Process stakeholders including I&O, Product Teams and Partners are aware of their responsibilities and follow the Incident and Major Incident Management process correctly Responsible for ensuring training materials are available and sufficient Align and integrate with associated processes and capabilities: Change, Event, Request Management, Configuration Management etc. Establish, review, update and communicate Process objectives and targets Ensure Critical Success Factors (CSF) and Key Performance Indicators (KPI) are reviewed periodically and updated where necessary Responsible for escalation to management in relation to all the Incident Management & problem Management Processes and interfaces with other ITSM Processes Leading, defining the process strategy and adoption roadmap Periodically reviewing the process strategy to ensure that it is still appropriate and change as required Communicating process information or changes as appropriate to ensure awareness to all stakeholders Addressing issues with the running of the process Own and manage the process roadmap Identifying improvement opportunities for inclusion in the CSI register Working with the CSI manager and process managers to review and prioritise improvements in the CSI register Ensure process KPIs are met globally. BEHAVIOURS & APPORACH Strong team player Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork Management level person with good ability to negotiate Experience with and sensitivity to different cultures Ability to act under pressure and to manage efficiently crisis situations Good in leadership, developing team members by inspiring, encouraging and providing constructive criticism to help improve performance Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense Ability to speak to “non-IT” stakeholders in terms they will understand Process orientated Problem Solver Work Experience Extensive experience in process management, process improvement, or business process reengineering (minimum 12 years). Minimum 5 years of ITSM experience gained leading teams covering both Incident & Problem Management Extensive knowledge of Process Management & execution specifically related to Incident & Problem Management along with a good understanding of the Service Management eco-system ITIL v3 or ITIL 4 foundational certification (Minimum) ITIL v3 lifecycle or ITIL 4 Service Value System experience (Preferred) Skilled in holistic process mapping leveraging ServiceNow as a platform Proven capability in effective communication & presentation skills Track record of positive Team and Stakeholder Management Experience in Vendor Management, KPI’s and SLA’s Proven ability to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense Education & Qualifications Bachelor's or Master's degree in a relevant field (e.g. Business Administration, Operations Management or related). ITIL v3 or ITIL 4 foundational certification Excellent communication, problem-solving, and stakeholder management skills. English language – expert proficiency (additional languages are beneficial) What We Offer Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Employees’ Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege, Casual and Sick leave HAPAG-LLOYD TECHNOLOGY CENTRE IS A PLACE FOR EVERYONE. At Hapag-Lloyd Technology Centre, we believe that we can only succeed if we let our differences enrich our culture. Our Hapag-Lloyd Technology Centre associates come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently abled status. We celebrate diversity, equity and inclusivity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to innovate solutions that make a difference in the shipping world. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. We care, We move, We deliver. Show more Show less

Position Summary The Network Engineer plays a crucial role in designing, implementing, and managing cloud-based network infrastructures. They combine deep technical knowledge of AWS services with traditional networking expertise to ensure the reliability, security, and performance of an organization's cloud network environment. Job Description Design, implement, and manage secure and scalable cloud network infrastructures using AWS services such as VPC, Route 53, Direct Connect, VPN, and EC2 Ensure the stability and integrity of in-house voice, data, video, and wireless network services Develop and maintain documentation related to network configuration, mapping, processes, and service records Implement and support firewalls, site-to-site VPNs, and remote-access VPNs Monitor network performance and troubleshoot issues as needed Collaborate with executive management and department leaders to assess near- and long-term network capacity needs Participate in managing network security solutions and perform server and security audits Additional Responsibilities Conduct research on network products, services, protocols, and standards to stay current with industry developments Oversee installation, configuration, maintenance, and troubleshooting of end-user workstation hardware, software, and peripheral devices Practice network asset management, including maintenance of network component inventory Provide network performance statistics and reports Participate in on-call rotations to support 24/7 operations Skills Require 7-9 years of technology experience. At least 3-4 years of experience in AWS Cloud Operations with large multinational organisations. Proficiency in AWS services including VPC, EC2, Route 53, CloudFront, and other networking-related services Expert knowledge of network protocols and services such as TCP/IP, DNS, DHCP, BGP, and OSPF Experience with network automation using AWS CloudFormation, Terraform, or Ansible Familiarity with AWS security features like Network Access Control Lists, Security Groups, AWS Shield, and AWS WAF Working knowledge of current network hardware, protocols, and Internet standards Experience with network monitoring and analysis software Competence with testing tools and procedures for voice and data circuits Experience designing, implementing, managing, and supporting enterprise-level IP networks AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer) are highly desirable Show more Show less

Position Summary The AWS Operations Engineer is responsible for the development, testing and deployment of custom workflows and scripts within the AWS Cloud infrastructure that can be used for monitoring, compliance, or other routine tasks. An Operations Engineer must be able to build, monitor, and manage the Cloud infrastructure. Job Description System Operations: Manage and operate AWS infrastructure on a daily basis, including provisioning and overseeing EC2 instances, configuring networking, managing storage, and setting up databases Monitoring and Performance: Establish monitoring and alerting systems using tools like Amazon CloudWatch to assess metrics, detect performance issues, and optimize resource usage. Manage operational health including logging, inventory, capacity, and billing/tag management. Automation and Deployment: Automate operational tasks and deployments using tools such as AWS CloudFormation and AWS Systems Manager. Build and maintain run-book style automation and orchestration platforms for global, distributed enterprise IT environments. Troubleshooting and Support: Identify and resolve operational issues related to network connectivity, application performance, and AWS services Platform Capabilities: Establish core, shared platform capabilities for automated build and release processes, end-to-end operations, integration of Operations products across "codified patterns", and self-service deployments, alerts, and reporting. Additional Responsibilities Manage and maintain user accounts, roles, and access rights. Design and implement highly available, secure, and cost-effective AWS solutions. Deploy and manage applications, services, and system configurations. Handle routine data center infrastructure operations. Assist with system testing and diagnostics. Support disaster recovery and cybersecurity programs. Implement and maintain regular data backup solutions. Oversee creation and maintenance of virtual machines. Administer and optimize storage solutions. Skills Require 7-9 years of technology experience. At least 3-4 years of experience in AWS Cloud Operations with large multinational organisations. Extensive knowledge of AWS services, including EC2, S3, RDS, CloudWatch, IAM, and CloudFormation Proficiency in automation and scripting languages like PowerShell, Bash, and Python Familiarity with monitoring, logging, and metrics systems Knowledge of security best practices in cloud environments Experience in operating system administration, e.g configuring, managing or troubleshooting systems of scale (cloud, virtualization, distributed networks, co-location) Strong problem-solving and analytical skills Excellent communication and collaboration abilities Previous experience assessing, optimizing, managing, automating enterprise IT service management processes Track record of delivering business and IT processes and understanding of modern application delivery (such as Agile, DevOps, CloudOps, CI\CD Pipelines etc.) Must have AWS Certified Solution Architect certification-Associate; Desirable-Professional Show more Show less

Global Process Lead(GPL), Service Catalogue and Service Level Management Company Background Founded in 1847, the roots of Hapag-Lloyd AG go back to the 19th century, when the company set sail for New York with their first ships of general cargo and passengers. From these beginnings, Hapag-Lloyd has grown into a leading and globally active container liner shipping company with an exciting history founded on core company values. With a fleet of 266 modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world's leading liner shipping companies. In the liner shipping segment, the company has 13,500 employees at locations in 140 countries with 403 offices. Hapag-Lloyd has a container fleet of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. Worldwide, 113 liner services ensure fast and reliable connections between more than 600 ports on all continents. In the Terminal & Infrastructure segment, Hapag-Lloyd bundles its holdings in 20 terminals in Europe, Latin America, the USA, India and North Africa. Around 2,900 employees work in the Terminal & Infrastructure segment and complementary logistics services at selected locations. "We care. We move. We deliver." – these are our corporate values, and they are at the heart of everything we do. Our values tell a story about where we come from. They define who we are, and they guide us on our path into the future. They guide the way we do business, inspire us, motivate us, and help us find the right path like an inner compass – together. Our values are not only linked to our actions and business activities, but also to our vision and mission. In 2018, we set ourselves the goal of becoming the "Number One for Quality". We have a clear strategy that will help us along the way. Our values are a guiding force that will enable us to implement this strategy in a sustainable way. "Connecting the world across oceans" – that's what we stand for at Hapag-Lloyd. That's our goal, and that's what we've always done – for more than 175 years. Today, we connect companies, markets and economic systems. We facilitate global trade, promote the prosperity of countries and businesses, and open up new opportunities wherever we operate. Our greatest asset on this journey is our 14,500+ employees around the globe. And what unites us all is our common culture and our values: "We care. We move. We deliver." THE IT ORGANISATION A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation. As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd. This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The GPL is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible. About The Role GPL Service Catalogue and Service Level Management will be responsible for core ITIL practice and strategic direction. GPL will work across all the functional areas within the IT and business to ensure processes within scope are defined, implemented, adhered to and aligned with business needs. KEY RESPONSIBILITES & TASKS Create and design from scratch Service Catalogue Management and Service Level Management processes, communicate and enforce effectively across IT, track performance, report on process quality and drive continuous improvement. Provide process guidance and trainings – both internal and external – and enforce process compliance. Drive process standardization, enforcing ITIL best practices. Establish process KPIs, produce and provide regular reports to management and various IT delivery units Requirements engineering for the practices in scope for ITSM enablement platform and collaborate closely with technical team for their, refinement, planning, validation (testing) & production rollout Work closely with the technical teams as well as interfaces on topics such as service reviews and Process KPIs. Responsible for the further development and optimization of established Service Catalogue and Service Level management practices, help with the automation and digitalization of services and promote the development of innovative ITSM enablement technology strategies Iteratively improve technical and organizational processes and cross-collaboration. Actively contribute to ITSM projects at an operational and strategic level and drive continuous process improvement in the area of Serve Catalogue and Service Level Management BEHAVIOURS & APPROACH Ability to speak to “non-IT” stakeholders in terms they will understand Strong team player Actively seek exchange with other experts, thereby sharing and expanding knowledge at the same time. Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork Management level person with good ability to negotiate Experience with and sensitivity to different cultures Ability to act under pressure and to manage efficiently crisis situations Good in leadership, developing team members by inspiring, encouraging and providing constructive criticism to help improve performance Structured in way of working as well as solution-oriented and proactive. Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense Ability to shape change positively and constructively (“be a change leader”) Work Experience Minimum 9 –12 years' higher education in IT Minimum 3 – 5 years’ experience in a similar position Good understanding of modern IT infrastructure and application architecture ITIL certification (Foundation is a must, advanced levels are considered an advantage) Experience in applying ITIL practices in DevSecOps environment or have been part of Agile / DevSecOps transformation Experience with IT Service Management Platforms (Jira and/or ServiceNow preferred) Strong analytical skills and communicate convincingly and confidently with both technical and business stakeholders, including ability to successfully pass on a message to large audiences IT Vendor management experience in a multi-vendor IT delivery environment is a plus. Fluent English language skills, German is an advantage Education & Qualifications Bachelor's or Master's degree in a relevant field (e.g. Business Administration, Operations Management or related). ITIL 3 or 4 foundation certification specifically relating to Change & Release Management Excellent communication, problem-solving, and stakeholder management skills. English language – expert proficiency (additional languages are beneficial) What We Offer Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Employees’ Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege, Casual and Sick leaves HAPAG-LLOYD TECHNOLOGY CENTRE IS A PLACE FOR EVERYONE. At Hapag-Lloyd Technology Centre, we believe that we can only succeed if we let our differences enrich our culture. Our Hapag-Lloyd Technology Centre associates come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently abled status. We celebrate diversity, equity and inclusivity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to innovate solutions that make a difference in the shipping world. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. We care, We move, We deliver. Show more Show less

Company Background Founded in 1847, the roots of Hapag-Lloyd AG go back to the 19th century, when the company set sail for New York with their first ships of general cargo and passengers. From these beginnings, Hapag-Lloyd has grown into a leading and globally active container liner shipping company with an exciting history founded on core company values. With a fleet of 266 modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world's leading liner shipping companies. In the liner shipping segment, the company has 13,500 employees at locations in 140 countries with 403 offices. Hapag-Lloyd has a container fleet of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. Worldwide, 113 liner services ensure fast and reliable connections between more than 600 ports on all continents. In the Terminal & Infrastructure segment, Hapag-Lloyd bundles its holdings in 20 terminals in Europe, Latin America, the USA, India and North Africa. Around 2,900 employees work in the Terminal & Infrastructure segment and complementary logistics services at selected locations. "We care. We move. We deliver." – these are our corporate values, and they are at the heart of everything we do. Our values tell a story about where we come from. They define who we are, and they guide us on our path into the future. They guide the way we do business, inspire us, motivate us, and help us find the right path like an inner compass – together. Our values are not only linked to our actions and business activities, but also to our vision and mission. In 2018, we set ourselves the goal of becoming the "Number One for Quality". We have a clear strategy that will help us along the way. Our values are a guiding force that will enable us to implement this strategy in a sustainable way. "Connecting the world across oceans" – that's what we stand for at Hapag-Lloyd. That's our goal, and that's what we've always done – for more than 175 years. Today, we connect companies, markets and economic systems. We facilitate global trade, promote the prosperity of countries and businesses, and open up new opportunities wherever we operate. Our greatest asset on this journey is our 14,500+ employees around the globe. And what unites us all is our common culture and our values: "We care. We move. We deliver." THE IT ORGANISATION A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation. As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd. This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The GPL is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible. About The Role The Global Process Lead (GPL) for Request Fulfilment is responsible for the design, implementation, governance, and continuous improvement of the Request Fulfilment process. This role ensures that all user and business requests are managed efficiently, effectively, and in alignment with agreed Service Level Agreements (SLAs) and business objectives. The Process Owner collaborates with service delivery teams, stakeholders, and suppliers to streamline request handling, improve user experience, and maintain compliance with ITIL best practices. This role ensures the delivery of seamless, efficient, and customer-centric request fulfilment services aligned with business objectives and industry best practices Takes ownership and accountability for specific global business processes and drives these with the highest quality. Key Responsibilities And Tasks Define and maintain the Request Fulfilment process in alignment with ITIL best practices and organisational goals Ensure the process integrates seamlessly with other ITIL processes, including Incident, Change, and Asset Management Develop and maintain a process framework, including policies, workflows, and documentation Monitor adherence to the Request Fulfilment process, ensuring compliance with SLAs, policies, and regulatory requirements Define and implement metrics, key performance indicators (KPIs), and reporting mechanisms to track process performance Conduct regular audits and reviews of the process to ensure it remains fit for purpose and aligned with business needs Oversee the end-to-end management of service requests, ensuring they are fulfilled within agreed timelines Ensure that request templates, workflows, and Service Request Catalogue items are accurate, up-to-date, and user-friendly Collaborate with service owners and technical teams to resolve bottlenecks and ensure timely request completion Identify opportunities to enhance the efficiency, effectiveness, and automation of the Request Fulfilment process Gather feedback from users and stakeholders to refine and improve the request management experience Leverage tools and technologies, such as ITSM platforms, to optimise process performance Act as the primary point of contact for Request Fulfilment-related queries and escalations Provide regular updates and insights on process performance to stakeholders, highlighting achievements, risks, and improvement plans Work closely with service owners, support teams, and suppliers to ensure alignment with business requirements Develop and deliver training materials and sessions for staff involved in Request Fulfilment activities Promote awareness of the Request Fulfilment process across the organisation, ensuring users understand how to make requests effectively BEHAVIOURS & APPORACH Prioritises user satisfaction and ensures that service requests are fulfilled promptly and accurately Takes ownership of the Request Fulfilment process, driving continuous improvement and delivering measurable results Builds strong relationships with stakeholders, fostering alignment and teamwork across departments Pays close attention to the specifics of process design, documentation, and governance Adjusts to changing business priorities and incorporates new requirements into the process Seeks out and implements new technologies and practices to enhance the request fulfilment experience Strong understanding of the Request Fulfilment process and its integration within the broader IT Service Management (ITSM) framework, including ITIL best practices Expertise in managing service request lifecycles, ensuring requests are fulfilled in accordance with SLAs and customer expectations Experience in managing and maintaining a Service Request Catalogue, ensuring that all service requests are accurately represented and easily accessible to end users Familiarity with service request catalogue creation, optimisation, and governance to ensure the right requests are available for users and fulfilment teams Ability to analyse service request workflows, identify bottlenecks, and implement improvements to increase efficiency and effectiveness Experience with process optimisation techniques and driving change initiatives Proficiency with Service Management platforms (e.g., ServiceNow) for managing requests, tracking SLAs, and reporting Understanding of automation tools to improve the speed and accuracy of service request fulfilment Strong skills in analysing request fulfilment data, generating reports, and identifying trends to improve the service request process Ability to use key performance indicators (KPIs) and metrics to manage and improve team performance and process outcomes Strong customer-centric mindset with the ability to manage customer expectations, resolve issues promptly, and deliver a high level of satisfaction Excellent communication skills to interact effectively with both technical and non-technical stakeholders Work Experience Extensive experience in process management, process improvement, or business process reengineering (minimum 12 years). Minimum of 5 years’ experience in ITSM related position(s) including Request Fulfilment activities Good technology awareness ITIL lifecycle foundational awareness v3 / v4 Experience of a multi-skilled function operating globally Experience of ServiceNow modules and processes IT Infrastructure & Operations background would be advantageous Education & Qualifications Master's degree in a relevant field (e.g. Business Administration, Operations Management or related). ITIL 3 or 4 foundation certification Experience with ServiceNow modules English language – expert proficiency (additional languages are beneficial) What We Offer Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Employees’ Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege, Casual and Sick leaves HAPAG-LLOYD TECHNOLOGY CENTRE IS A PLACE FOR EVERYONE. At Hapag-Lloyd Technology Centre, we believe that we can only succeed if we let our differences enrich our culture. Our Hapag-Lloyd Technology Centre associates come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently abled status. We celebrate diversity, equity and inclusivity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to innovate solutions that make a difference in the shipping world. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. We care, We move, We deliver. Show more Show less

IT Service Excellence Lead Company overview: Food, machinery, or T-shirts: Hapag-Lloyd moves goods around the globe with over 250 container ships. We connect more than 600 ports on all continents and are one of the largest liner shipping companies. More than 13,000 employees work on board, ashore or in one of our 350 offices. Together, we transport around 12 million containers per year. Our corporate values "We care. We move. We deliver" serve as coordinates on our way. They guide our collaboration with each other as colleagues and with our customers to achieve the best possible quality. In the long run, we are committed to climate and environmental protection as well as human rights and many other social issues. Team and Project overview: We are a powerful IT organization with eyes on the future trends of the shipping industry, for which cloud is the essence and a major enabler for new IT standards. We are adapting agile product development & DevOps practices with ambition to reduce time to market, increase quality and fulfil rapidly changing business requirements. As we go into strengthening and evolving our IT landscape, we are looking for a new colleague to help us build and lead an in-Haus IT Service Management center of Excellence that would focus on designing, streamlining, and enforcing standard IT Processes, based on ITIL best practices, across internal and external IT delivery units. Responsibilities: As IT Service Excellence Lead you will be the owner of core ITIL (Information Technology Infrastructure Library) processes. Together with your team you will create and/or redesign processes, communicate them effectively and train the organization, track performance, report on process quality and drive continuous improvement. You will work across all the functional areas within the IT and ensure processes are implemented, followed and aligned with business needs. Your responsibilities include but are not limited to: Responsibilities: As IT Service Excellence Lead you will be the owner of core ITIL (Information Technology Infrastructure Library) processes. Together with your team you will create and/or redesign processes, communicate them effectively and train the organization, track performance, report on process quality and drive continuous improvement. You will work across all the functional areas within the IT and ensure processes are implemented, followed and aligned with business needs. Your responsibilities include but are not limited to: Help to recruit and build a team of internal ITIL Process experts Lead and grow your team (performance management, personal development, coaching, project/task distribution) Understand and analyse the current ITSM state and together with your HQ (Headquarters) IT Director define vision and strategy for ITSM at Hapag Lloyd Implement the defined ITSM strategy, following iterative approach (“inspect & adapt”) Work closely with the technical teams as well as interfaces on topics such as service reviews and Process KPIs. Together with the team, you are responsible for the further development and optimization of established processes, help with the automation and digitalization of services and promote the development of innovative ITSM enablement technology strategies. You and your team make sure IT vendors are well trained on and comply to ITSM standards and practices as defined by Hapag Lloyd; track and manage vendor performance as it comes to ITSM Iteratively improve technical and organizational processes and cross-collaboration. Manage projects at an operational and strategic level. You actively seek exchange with other experts, thereby sharing and expanding your knowledge at the same time. Qualifications: Hold a university degree in IT and/or relevant professional experience in the IT sector Advanced ITIL certification (ITIL v4 Managing Professional or ITIL v3 Expert) Ideally, you have already gained experience in the design and implementation of service management capabilities, either “from scratch” or running a big scale transformation. Experience with IT Service Management Platforms (Jira and/or ServiceNow) At least 3 years of experience on a leadership role, managing direct reports You see yourself as an agile leader, support your employees in their individual development and guide them in an appreciative and goal-oriented manner. You love technology, are enthusiastic about automation, self-service and live transparency in an lean-agile environment. You communicate convincingly with both technology and business and also appear confident at management level. You are characterized by your willingness to perform and your passion for implementing complex service management projects in an agile environment. You are structured in your way of working as well as solution-oriented and proactive. Flexibility and ability to cope with changing requirements and fast pace working environment Passion about quality and Service Excellence IT Vendor management experience in a multi-vendor IT delivery environment is desirable. Fluent English language skills, German is an advantage but not a must Willingness to travel Perks and Benefits at HLTC : Recreation: Play area with PS5, Table Tennis, Foosball, Carrom, and Chess Financial & Health: Provident Fund, Gratuity, Performance Bonus, Medical Insurance, Leave Travel Allowance Work-Life Balance: Hybrid model after probation confirmation based on Manager's approval (3 days in office, 2 days WFH), Generous Leave Policies Facilities: Car/Bike Parking, Food Court, Modern Office Environment Professional Development: HL Academy - Training Programs, Career Growth Opportunities, Employee Referral Policy Show more Show less

About Our Fleet It Team The Fleet IT team is responsible for ensuring reliable and efficient IT operations for nearly 70 HL-managed vessels. Their expertise encompasses IT platforms, applications, networks, and operational technology (OT) systems essential for maritime operations. The team supports vessels by handling all IT-related aspects, including system optimization, compliance, and cybersecurity. Collaboration across global locations enables seamless support and cross-team synergy. With a focus on continuous improvement, they contribute to the digital transformation of the Fleet. The team is committed to delivering high-quality IT solutions tailored to maritime needs. THE ROLE – SENIOR MARITIME IT SPECIALIST The Level 2 IT Support Specialist provides vital technical support to end-users, ensuring the stability and efficiency of IT systems onboard vessels and within the organization. This role involves diagnosing and resolving IT-related issues, managing monitoring tools, maintaining IT infrastructure, and collaborating with Level 3 teams to address complex problems. The position requires a proactive approach to IT support and a strong focus on customer satisfaction. Your Responsibilities Technical Support: Provide first and second-level technical support to end-users through multiple communication channels (e.g., phone, email, remote tools). Diagnose and resolve hardware, software, network, and other IT-related issues promptly and efficiently. Escalate complex technical problems to Level 3 teams, ensuring detailed documentation and timely resolution. Troubleshoot issues with Windows client systems (Windows 10 and 11) and peripheral devices such as workstations, printers, and scanners. Monitoring and Maintenance: Manage and maintain monitoring solutions to proactively identify and address potential IT issues before they impact users. Monitor the performance of IT systems, ensuring the smooth operation of critical services. System Configuration and Management: Configure and set up computer systems, software applications, and peripherals for end-user’s onboard vessels. Maintain and manage user accounts, permissions, and access rights using Active Directory and other tools. Troubleshoot and resolve hardware issues related to workstations, printers, and other devices. Ensure compliance with IT policies and security standards while performing administrative tasks. Server and Active Directory Support: Possess basic knowledge of handling L2 activities in physical servers, virtual servers, and virtual environments such as Hyper-V. Handle basic Active Directory tasks, including creating and modifying user accounts, security groups, and permissions. Product and Process Improvement: Assume responsibility for specific software products as an IT product specialist, ensuring their optimal performance. Identify opportunities for improvement in IT support processes and contribute to continuous improvement initiatives. Documentation and Reporting: Document support activities, resolutions, and technical solutions in a centralized knowledge database. Generate reports on support metrics, recurring issues, and system performance to identify areas for improvement. WHAT WE ARE LOOKING FOR Experience 3 to 6 Years: Proven experience in providing IT support, preferably in a maritime or similar industry. Educational Background: A university degree in Information Technology or an equivalent qualification. Technical Skills: Advanced understanding of computer hardware, networks, and peripherals. Proficiency in troubleshooting Windows client systems (Windows 10 and 11). Familiarity with workstations, printers, scanners, and other peripheral devices. Proficiency in Windows operating systems for servers and clients. Familiarity with Microsoft Office Suite and other commonly used software applications. Knowledge of IT monitoring tools and their management. Certifications: IT certifications such as Microsoft Certified IT Professional (MCITP), CompTIA Network+, or similar are a strong plus. Competencies: Strong problem-solving and analytical abilities with keen attention to detail. Excellent communication and customer service skills to effectively interact with end-users and technical teams. Team player mentality, fostering collaboration among internal IT teams, external stakeholders, and business units. Show more Show less

Project Scope Hapag-Lloyd establishes an own managed and operated central managed service team for AWS Operations in Chennai, India. The landscape to operate generates a monthly consumption of about 800.000€. The environment is built up by a managed service provider and a joint cloud management team. The landscape is built up over the last 6+ years and is of enterprise grade with 270+ AWS accounts and central services structure. Primary Objectives Ongoing optimisation of service delivery from quality, cost and reliability perspective Managing and mentoring employees for improved value for the service and Hapag-Lloyd business Manage implementation of changes into the delivery process Ongoingly improve the AWS platform services in cooperation with CCoE and general IT management Good relationship to major HLAG product teams and their responsible people Job Requirements Deep understanding and practical experience in managing operational teams Proved experience in ITIL processes its adaption and customisation Experience in infrastructure environments managed by Infrastructure as code and CI/CD pipelines Practical experience with operating of a public cloud platform, preferred AWS Key Accountabilities Manage the delivery processes, costs, value and KPIs Manage and develop the team members (>20), improve their knowledge and qualification Manage the workforce, plan the roles and shifts Ensure the quality of the services, manage risks Ensure that the service creates a business value Adapt the service whenever valuable and create business value Ongoingly collect ideas for new or changed central services, calculate business cases and decide about introduction Ensure the design to IaC to deployment compliance of the resources in the team’s ownership Person Specification At least 5 years of experience as operational lead or in deputy leadership Practitioner certification AWS or Azure Ideally AWS SysOps or DevOps certification Strategic view to the service and how this supports the business Team player with people outside the own organisation Self-driven personality Mentor behaviour Willing to travel if this is necessary for business purposes Show more Show less

THE IT ORGANISATION A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation. As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd. This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The manager is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible. About The Role The Knowledge Management (KM) Lead is responsible for designing, implementing, and overseeing knowledge management strategies and processes within the organisation. This role ensures that knowledge is effectively captured, shared, and utilised to improve decision-making, innovation, and operational efficiency. The KM Lead will drive the development of knowledge-sharing frameworks, tools, and platforms, working closely with key stakeholders to foster a culture of continuous learning and collaboration. Key Responsibilities And Tasks Develop and implement a knowledge management strategy aligned with organisational goals, fostering a culture of knowledge sharing and collaboration Establish frameworks, processes, and policies for capturing, storing, and disseminating knowledge across the organisation Identify key knowledge gaps and work with stakeholders to address them through appropriate solutions Oversee the creation and maintenance of knowledge repositories, ensuring information is well-organised, easily accessible, and up-to-date Promote best practices for knowledge capture, including document management, knowledge databases, and collaborative tools Implement processes for documenting experiential knowledge through interviews, case studies, and other methods Encourage and facilitate knowledge sharing across teams, departments, and external partners Develop and manage knowledge-sharing platforms, such as intranets, wikis, and collaboration tools Organise and lead knowledge-sharing initiatives, workshops, and communities of practice Provide training to employees on knowledge management tools, processes, and best practices Foster a culture of continuous learning and collaboration through regular knowledge-sharing events and initiatives Act as a subject matter expert on knowledge management, offering guidance and support to teams and departments Measure the effectiveness of knowledge management initiatives through KPIs and user feedback Continuously improve KM processes, tools, and systems based on performance metrics and evolving organisational needs Stay current with emerging knowledge management trends and technologies, implementing innovations as needed Skills Required Relationship Management Information Content Publishing Data Management BEHAVIOURS & APPROACH Promotes a collaborative environment where knowledge sharing is encouraged and valued across all levels of the organisation Takes the initiative to identify opportunities for knowledge improvement and continuously aligns strategies with organisational goals Demonstrates a strong curiosity to learn, keeping up with the latest trends, technologies, and methodologies in knowledge management Focuses on the needs of internal customers, ensuring that knowledge management solutions add value and improve business outcomes Able to adapt to changing organisational needs and technological advancements, continuously refining KM strategies and practices Strong communication, presentation and interpersonal skills, with the ability to engage effectively with senior management. Strict, Rigorous, Meticulous, detailed oriented with the ability to convince effectively Experience with and sensitivity to different cultures Work Experience Minimum of 5 years’ experience in ITSM related position(s) including Knowledge Management activities Good technology awareness ITIL lifecycle foundational awareness v3 / v4 Experience of a multi-skilled function operating globally Experience of ServiceNow modules and processes IT Infrastructure & Operations background would be advantageous EDUCATION QUALIFICATION Bachelor’s or Master's degree in a relevant field (e.g. Information Technology, Computer Science, Operations Management or related). ITIL 3 or 4 foundation certification Experience with ServiceNow modules English language – expert proficiency (additional languages are beneficial) What We Offer Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Employees’ Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege, Casual and Sick leaves HAPAG-LLOYD TECHNOLOGY CENTRE IS A PLACE FOR EVERYONE. At Hapag-Lloyd Technology Centre, we believe that we can only succeed if we let our differences enrich our culture. Our Hapag-Lloyd Technology Centre associates come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently abled status. We celebrate diversity, equity and inclusivity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to innovate solutions that make a difference in the shipping world. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. We care, We move, We deliver. Show more Show less

Position summary: The Risk, Audit, and Compliance Sepecialist(IT Infrastructure and Operations) will focus on coordinating and managing the resolution of audit findings, risk mitigation actions, and compliance requirements within the IT Infrastructure and Operations department. This role involves establishing and maintaining a governance framework and processes to ensure timely and effective resolution of audit findings and continuous compliance with relevant standards and regulations. The role is strategic and operational, requiring a proactive approach to collaborating with internal teams to drive adherence to policies and regulatory requirements. Responsibilities Governance Framework Development: Design and implement a governance framework specific to IT Infrastructure and Operations to track, manage, and resolve audit findings, risks, and compliance issues. Develop policies, procedures, and best practices for managing risk, audit, and compliance activities within the department. Ensure alignment of IT Infrastructure and Operations governance practices with overall corporate governance policies and regulatory requirements. Audit Findings Management: Coordinate with IT teams to ensure timely resolution of internal and external audit findings related to infrastructure and operations. Maintain a centralized database or tool to track all audit findings, action plans, deadlines, and statuses. Act as the primary liaison between the IT Infrastructure and Operations department and internal/external auditors, ensuring clear communication and follow-up on outstanding audit issues. Risk Mitigation Coordination: Identify and prioritize risks in collaboration with IT teams, focusing on those that impact infrastructure and operations. Work with IT stakeholders to develop, implement, and monitor risk mitigation plans. Regularly review and update the risk register, ensuring that risk owners are accountable for mitigation activities. Compliance Monitoring and Facilitation: Ensure IT Infrastructure and Operations activities comply with relevant regulations, standards, and internal policies (e.g., GDPR, ISO 27001). Collaborate with compliance and legal teams to understand regulatory changes and communicate these requirements to IT teams. Develop and maintain a compliance dashboard that provides real-time visibility into compliance status across IT infrastructure and operations. Stakeholder Engagement and Communication: Engage with IT leadership and other stakeholders to provide updates on the status of audit findings, risk mitigation efforts, and compliance activities. Facilitate regular meetings and working sessions with IT teams to discuss progress on action items and identify any obstacles to resolution. Prepare and present reports for senior management on audit findings, risk status, and compliance matters. Process Improvement and Best Practices: Identify opportunities for process improvements within the IT Infrastructure and Operations department to enhance risk management, audit resolution, and compliance. Develop and implement standard operating procedures (SOPs) to streamline the handling of audit findings and risk mitigation activities. Promote a culture of proactive risk management and compliance awareness within the IT Infrastructure and Operations teams. Training and Awareness: Develop and deliver training and awareness programs to educate IT Infrastructure and Operations staff on governance processes, risk management, and compliance requirements. Ensure that all team members understand their roles and responsibilities regarding risk, audit findings, and compliance. Qualifications Bachelor’s degree in Information Technology, Cybersecurity, Business Administration, or a related field. A Master’s degree or relevant certifications (such as CRISC, CISA, CISSP, or ITIL) is a plus. 5-7 years of experience in IT risk management, audit coordination, or compliance, with a focus on IT infrastructure and operations. Strong understanding of IT infrastructure (networks, servers, storage, cloud services) and related compliance requirements. Excellent coordination and project management skills, with experience in managing multiple priorities. Strong analytical and problem-solving skills with a focus on identifying and managing risks. Effective communication and interpersonal skills for engaging with both technical and non-technical stakeholders. Familiarity with compliance and regulatory frameworks (e.g., NIST, COBIT, ISO 27001) related to IT infrastructure. Proficiency in using tools and platforms for audit management, risk tracking, and compliance monitoring. Experience in coordinating the resolution of audit findings and risk mitigation plans within IT environments. Background in managing compliance activities specific to IT infrastructure and operations is a plus Familiarity with internal control frameworks and governance models for IT departments. Show more Show less

Company Background Founded in 1847, the roots of Hapag-Lloyd AG go back to the 19th century, when the company set sail for New York with their first ships of general cargo and passengers. From these beginnings, Hapag-Lloyd has grown into a leading and globally active container liner shipping company with an exciting history founded on core company values. With a fleet of 266 modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world's leading liner shipping companies. In the liner shipping segment, the company has 13,500 employees at locations in 140 countries with 403 offices. Hapag-Lloyd has a container fleet of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. Worldwide, 113 liner services ensure fast and reliable connections between more than 600 ports on all continents. In the Terminal & Infrastructure segment, Hapag-Lloyd bundles its holdings in 20 terminals in Europe, Latin America, the USA, India and North Africa. Around 2,900 employees work in the Terminal & Infrastructure segment and complementary logistics services at selected locations. "We care. We move. We deliver." – these are our corporate values, and they are at the heart of everything we do. Our values tell a story about where we come from. They define who we are, and they guide us on our path into the future. They guide the way we do business, inspire us, motivate us, and help us find the right path like an inner compass – together. Our values are not only linked to our actions and business activities, but also to our vision and mission. In 2018, we set ourselves the goal of becoming the "Number One for Quality". We have a clear strategy that will help us along the way. Our values are a guiding force that will enable us to implement this strategy in a sustainable way. "Connecting the world across oceans" – that's what we stand for at Hapag-Lloyd. That's our goal, and that's what we've always done – for more than 175 years. Today, we connect companies, markets and economic systems. We facilitate global trade, promote the prosperity of countries and businesses, and open up new opportunities wherever we operate. Our greatest asset on this journey is our 14,500+ employees around the globe. And what unites us all is our common culture and our values: "We care. We move. We deliver." THE IT ORGANISATION A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation. As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd. This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The GPL is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible. About The Role The GPL for Service Design & Service Transition Management will own, develop and run the Service Design & Transition processes and documentation. He/She will ensure that all parties from IT Infrastructure and Operations function, plus internal and or external partners or suppliers to the Hapag-Lloyd organization, are involved and aligned with the processes and methods. This includes suppliers that might contribute to and apply the Design & Transition Management process. KEY RESPONSIBILITES AND TASKS Defines, develops and embeds the Service Design and Transition processes across the Hapag-Lloyd Estate Establishes clear Service Principles and Service Guard rails and ensures alignment and integration of Service requirements with Enterprise Architecture, security and other governance functions Ensures engagement with all incoming demand and projects and aligns with required transition governance Actively engages with technical design and project managers to promote awareness and compliance with service transition quality plans and processes Defines the service impact assessment and ensures compliance with this process Defines and agrees the governance for Early life support including planning, entry and exit criteria Defines and agrees the template standards for a Service Design pack, ensuring that all support and service requirements are documented and met prior to Early Life Support. Agrees the service acceptance criteria with project/programme managers. Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. Acts as Global Process owner for Service Design Acts as global process owner for Service Transition Sponsoring, designing and change managing the process and its metrics Defining the process strategy Owning process design Ensuring that appropriate process documentation is available and current Defining appropriate policies and standards to be employed throughout the process Periodically auditing the process to ensure compliance to policy and standards Periodically reviewing the process strategy to ensure that it is still appropriate and change as required BEHAVIOURS & APPROACH Strong team player Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork Management level person with good ability to negotiate Experience with and sensitivity to different cultures Ability to act under pressure and to manage efficiently crisis situations Good in leadership, developing team members by inspiring, encouraging and providing constructive criticism to help improve performance Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense Ability to speak to “non-IT” stakeholders in terms they will understand Process orientated Problem Solver Work Experience Extensive experience in process management, process improvement, or business process reengineering (minimum 12 years). Minimum of 5 years’ experience in ITSM related position(s) with specific focus on Service Design & Transition Technology awareness across I&O scope ITIL lifecycle experience v3 / v4 with foundational certification Experience of a multi-skilled function operating globally. Knowledge of hybrid cloud, network, virtualization, compute, database and storage technologies advantageous Experience of ServiceNow modules and processes Good understanding of Project Methodologies Education & Qualifications Master's degree in a relevant field (e.g. Business Administration, Operations Management or related). ITIL 3 or 4 minimally foundation certification, ideally Practitioner (preferred) Excellent communication, problem-solving, and stakeholder management skills. English language – expert proficiency (additional languages are beneficial) What We Offer Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Employees’ Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege, Casual and Sick leaves HAPAG-LLOYD TECHNOLOGY CENTRE IS A PLACE FOR EVERYONE. At Hapag-Lloyd Technology Centre, we believe that we can only succeed if we let our differences enrich our culture. Our Hapag-Lloyd Technology Centre associates come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently abled status. We celebrate diversity, equity and inclusivity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to innovate solutions that make a difference in the shipping world. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. We care, We move, We deliver. Show more Show less

Company Background Founded in 1847, the roots of Hapag-Lloyd AG go back to the 19th century, when the company set sail for New York with their first ships of general cargo and passengers. From these beginnings, Hapag-Lloyd has grown into a leading and globally active container liner shipping company with an exciting history founded on core company values. With a fleet of 266 modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world's leading liner shipping companies. In the liner shipping segment, the company has 13,500 employees at locations in 140 countries with 403 offices. Hapag-Lloyd has a container fleet of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. Worldwide, 113 liner services ensure fast and reliable connections between more than 600 ports on all continents. In the Terminal & Infrastructure segment, Hapag-Lloyd bundles its holdings in 20 terminals in Europe, Latin America, the USA, India and North Africa. Around 2,900 employees work in the Terminal & Infrastructure segment and complementary logistics services at selected locations. "We care. We move. We deliver." – these are our corporate values, and they are at the heart of everything we do. Our values tell a story about where we come from. They define who we are, and they guide us on our path into the future. They guide the way we do business, inspire us, motivate us, and help us find the right path like an inner compass – together. Our values are not only linked to our actions and business activities, but also to our vision and mission. In 2018, we set ourselves the goal of becoming the "Number One for Quality". We have a clear strategy that will help us along the way. Our values are a guiding force that will enable us to implement this strategy in a sustainable way. "Connecting the world across oceans" – that's what we stand for at Hapag-Lloyd. That's our goal, and that's what we've always done – for more than 175 years. Today, we connect companies, markets and economic systems. We facilitate global trade, promote the prosperity of countries and businesses, and open up new opportunities wherever we operate. Our greatest asset on this journey is our 14,500+ employees around the globe. And what unites us all is our common culture and our values: "We care. We move. We deliver." THE IT ORGANISATION A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation. As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd. This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The IT Analyst is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible. About The Role The Event Management role is responsible for leveraging ITIL process skills, specifically focused on event management monitoring across the IT estate. The role will initially focused on IT infrastructure and operations and then expand into customer journeys. This role is important to service reliability increases that Hapag-Lloyd is investing in. Capturing events and identifying critical issues needing attention will be the primary mission supporting the maturity increase through reactive > proactive > predictive and preventative approach, leveraging SRE, AI and ML capabilities. The role requires working in a 24x7 global operation environment to deliver service excellence. Key Responsibilities & Tasks Ensure all events are properly converted into alerts and logged within agreed timeframes to the correct teams and contain all the information required so that support groups can trigger restoration activities efficiently Act as the first point of escalation for senior IT stakeholders and staff within the IT Digital Operations Centre (IT DOC) Accountable for the Event Management Process and execution Ensure escalations from the rest of Hapag-Lloyd Engineering, Architecture & Operations (EAO), other internal Product Related Staff customers are dealt with appropriately Perform a lead role in the development of the IT DOC service/processes to improve the user experience of Hapag-Lloyd IT. Within the IT DOC working together with the Head of IT DOC & ITSM, Major Incident Managers, other IT DOC staff and wider functions of EAO in the pursuit of Service & Operational Excellence Responsible for improving the knowledge around Event Management The Event Manager participates in continuous improvement initiatives to enhance event management processes, tools, and capabilities. Identify opportunities for automation, streamlining workflows, and optimizing event detection and response. Accountable for the IT DOC teams while on shift Ensure escalations from the rest of Hapag-Lloyd Infrastructure and Operations, other internal staff and customers are dealt with appropriately Perform a lead role in the development of the IT DOC service/processes to improve the user experience of Hapag-Lloyd IT Within the IT DOC working together with the IT DOC Manager, Major Incident Managers, IT DOC staff and the representatives of Network UCC and Security regarding overall delivery of the IT DOC Hosting the global DSR (Daily Service Review) Responsible for seamless handover between shifts BEHAVIOURS & APPROACH Team leader focused on empowering his/her team to deliver to the best of their capabilities, developing them by inspiring, encouraging and providing constructive feedback to help improve performance Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork Experience with and sensitivity for different cultures and working practices Ability to act under strong pressure and to manage efficiently crisis situations Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense Ability to speak to “non-IT” stakeholders in terms they will understand Work Experience Total experience of 9 to 12 years. Experience of operating as a Duty Manager in a multi-disciplined service management team (ideally from within a NOC/SOC environment) Minimum 3-5 years Command & Control Centre/NOC Management experience Minimum 3-5 years’ experience of working within a global NOC/SOC environment Knowledge of hybrid cloud, network, virtualization, compute, database and storage technologies. Solid experience of ServiceNow Proficient in the use of an array of monitoring tools Good understanding of current and emerging technologies and how these are applied in complex multi-vendor environments. Education & Qualifications Bachelor’s or Master's degree in a relevant field (e.g. Information Technology, Computer Science, Operations Management or related). ITIL 3 or 4 certification Project Management education and experience Agile delivery methodology Total experience of 5-7 years, minimum of 5 years of experience working with ServiceNow.. Experience with ServiceNow modules ITSM, ITOM, CMDB, and Incident Management. Excellent communication, problem-solving, and stakeholder management skills. English language – expert proficiency (additional languages are beneficial) What We Offer Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Employees’ Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege, Casual and Sick leaves HAPAG-LLOYD TECHNOLOGY CENTRE IS A PLACE FOR EVERYONE. At Hapag-Lloyd Technology Centre, we believe that we can only succeed if we let our differences enrich our culture. Our Hapag-Lloyd Technology Centre associates come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently abled status. We celebrate diversity, equity and inclusivity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to innovate solutions that make a difference in the shipping world. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. We care, We move, We deliver. Show more Show less

Position Summary The Cloud Architect is responsible for designing, implementing, and optimizing cloud infrastructure, and must have the ability to help shape the journey into AWS. In this role, they will work closely with various teams to ensure cloud solutions are scalable, secure, and cost-effective. Job Description Design and implement scalable, highly available, and fault-tolerant systems on AWS Evaluate and analyze current infrastructure and applications to recommend cloud migration strategies Develop and maintain cloud architecture blueprints and best practices Collaborate with development teams to ensure proper implementation of cloud solutions Optimize cloud infrastructure for performance, security, and cost-efficiency Stay up-to-date with the latest AWS services and features, incorporating them into our architecture when beneficial Provide technical guidance and mentorship to team members on AWS best practices Participate in client meetings to understand business requirements and translate them into technical solutions Troubleshoot and resolve complex technical issues related to cloud infrastructure Skills Require 9-11 years of technology experience. At least 5-7 years of experience in AWS Cloud Architecture with large multinational organisations. Bachelor’s degree in computer science, Information Technology, or a related field Qualified in ITIL, TOGAF or similar ITSM frameworks, particularly focused on service operations or service transition AWS Certified Solutions Architect - Associate certification (Professional level preferred) 2+ years of experience in cloud architecture and implementation, with a strong focus on AWS In-depth knowledge of AWS services and architectural best practices Strong understanding of cloud computing concepts, including IaaS, PaaS, and SaaS Experience with infrastructure-as-code tools such as AWS CloudFormation or Terraform Proficiency in at least one programming or scripting language (e.g., Python, Java, or Node.js) Excellent problem-solving and analytical skills Strong communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders Show more Show less