Senior Manager - AWS Operations Lead

Project Scope Hapag-Lloyd establishes an own managed and operated central managed service team for AWS Operations in Chennai, India. The landscape to operate generates a monthly consumption of about 800.000€. The environment is built up by a managed service provider and a joint cloud management team. The landscape is built up over the last 6+ years and is of enterprise grade with 270+ AWS accounts and central services structure. Primary Objectives Ongoing optimisation of service delivery from quality, cost and reliability perspective Managing and mentoring employees for improved value for the service and Hapag-Lloyd business Manage implementation of changes into the delivery process Ongoingly improve the AWS platform services in cooperation with CCoE and general IT management Good relationship to major HLAG product teams and their responsible people Job Requirements Deep understanding and practical experience in managing operational teams Proved experience in ITIL processes its adaption and customisation Experience in infrastructure environments managed by Infrastructure as code and CI/CD pipelines Practical experience with operating of a public cloud platform, preferred AWS Key Accountabilities Manage the delivery processes, costs, value and KPIs Manage and develop the team members (>20), improve their knowledge and qualification Manage the workforce, plan the roles and shifts Ensure the quality of the services, manage risks Ensure that the service creates a business value Adapt the service whenever valuable and create business value Ongoingly collect ideas for new or changed central services, calculate business cases and decide about introduction Ensure the design to IaC to deployment compliance of the resources in the team’s ownership Person Specification At least 5 years of experience as operational lead or in deputy leadership Practitioner certification AWS or Azure Ideally AWS SysOps or DevOps certification Strategic view to the service and how this supports the business Team player with people outside the own organisation Self-driven personality Mentor behaviour Willing to travel if this is necessary for business purposes Show more Show less