Servicenow GRC Developer

Job Title: ServiceNow GRC Developer

Location: Remote

Role Summary

ServiceNow GRC (Governance, Risk & Compliance) Developer

Key Responsibilities

• Design & Configuration

• Implement and configure ServiceNow GRC modules: Policy & Compliance, Risk Management, Audit Management, Vendor Risk, etc.

• Create and manage UI (forms, lists, views), workflows, flows, business rules, script includes, and scheduled jobs.

• Define and maintain user roles, groups, and access controls (ACLs) within GRC modules.

• Integration

• Build and maintain integrations between ServiceNow GRC and external systems (e.g., via REST, SOAP, Integration Hub, MID Server).

• Automate evidence collection and remediation workflows.

• Automation & Workflow

• Design automated workflows for risk assessments, control testing, issue remediation, vendor assessments, etc.
• Use Flow Designer, scripting, and other ServiceNow tools to build scalable automation.

• Reporting & Analytics

• Develop dashboards, reports, and performance analytics to track risk posture, compliance status, and remediation SLAs.
• Provide insights and metrics to stakeholders (risk owners, audit teams, senior management).

• Testing & Quality Assurance

• Lead or support unit testing, system testing, and user acceptance testing (UAT) for GRC features.
• Document test cases, run books, and post-deployment support processes.

• Documentation & Governance

• Create and maintain detailed technical documentation, configuration guides, and design specs.
• Ensure adherence to ServiceNow development best practices, change management, and governance.

• Support & Maintenance

• Provide post-implementation support, troubleshoot GRC-related incidents, and fix defects.
• Stay updated with new ServiceNow GRC features, releases, and industry best practices; recommend improvements.

• Collaboration

• Work with business analysts, risk and compliance teams, Security / IT teams, and other stakeholders to gather and validate requirements.

• Conduct demos, training, and knowledge transfer sessions for end-users and administrators.

Required Qualifications & Skills

• Bachelor’s degree (or equivalent) in Computer Science, Information Technology, or a related field.

• ServiceNow experience

  : 3+ years of ServiceNow development, including hands-on experience with GRC / IRM modules.
• Strong

  JavaScript / GlideScript

  skills: Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Jobs.
• Experience with

  REST / SOAP / Integration Hub / MID Server

  for integrations.
• Familiarity with risk, compliance, audit, and governance frameworks (e.g., NIST, ISO, SOC, etc.).
• Proficient in creating

  reports, dashboards, and performance analytics

  on the ServiceNow platform.
• Understanding of

  ServiceNow security

  (ACLs, roles, access controls).
• Experience in

  unit testing, UAT

  , and managing change sets/update sets.
• Excellent documentation skills (technical specs, run books, test cases).
• Strong communication and stakeholder management skills.
• Certifications (preferred):
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – GRC / IRM / Vendor Risk
• ServiceNow Certified Application Developer (CAD) (a plus).

Desired / Nice-to-Have

• Experience with

  ITSM, SecOps, or IRM

  modules.
• Experience with

  Agile / Scrum

  delivery and DevOps practices.
• Familiarity with

  ITIL processes

  , risk management frameworks, and enterprise risk governance.
• Experience working in large-scale, enterprise-level ServiceNow deployments.
• Strong problem-solving skills and ability to work independently as well as in a team.