ServiceNow Engineer

ServiceNow Platform Engineer

Hyderabad

Role Summary

We are seeking a skilled and motivated ServiceNow Platform Engineer to design, build, customize, and maintain the ServiceNow platform for our organization. The role involves working closely with cross-functional teams, understanding business requirements, ensuring platform performance and reliability, and driving continuous improvement.

Key Responsibilities

• Configure, develop, and maintain workflows, business rules, client scripts, UI policies, script includes, UI actions etc., on the ServiceNow platform.
• Customize and extend ServiceNow out-of-the-box modules (e.g. ITSM, HRSD, ITOM, CMDB, GRC etc.) to meet business requirements.
• Integrate ServiceNow with other systems using REST, SOAP, APIs, MID-Servers, etc.
• Manage data – import/export, data integrity, asset management, and maintain the CMDB.
• Handle instance administration: upgrades, patching, change management, release management.
• Build dashboards, reports, Performance Analytics and Platform Analytics to deliver actionable insights to stakeholders.
• Support incident, problem and change management processes (ITIL aligned).
• Participate in platform governance: enforce best practices, coding standards, security, access controls.
• Troubleshoot and resolve technical issues, ensure platform stability, performance and availability.
• Collaborate with architects, business analysts, and other engineers to gather requirements, propose technical solutions, and plan enhancements.
• Maintain documentation: configuration details, design documents, release notes, knowledge base.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Strong hands-on experience (typically 3-5+ years for mid-level, more for senior) working on ServiceNow platform configuration, development and administration.
• Certification(s) in ServiceNow: Certified System Administrator (CSA) is usually mandatory; additional ones such as Certified Application Developer, Implementation Specialist, or module-specific certs are a plus.
• Proficiency in scripting within ServiceNow: JavaScript, Glide scripting (GlideRecord, GlideAggregate etc.), client/server scripts.
• Experience with integrations: REST/SOAP web services, APIs, MID-Server setup etc.
• Good understanding of ITSM / ITIL processes, CMDB, asset management, change, incident, problem management.
• Experience working with modules like HR Service Delivery (HRSD), Governance, Risk & Compliance (GRC), IT Operations Management (ITOM) etc. would be a plus depending on domain.
• Strong analytical, problem-solving skills and attention to detail.
• Excellent communication skills – to interact with business stakeholders, technical teams, and possibly external vendors.
• Ability to work in an agile environment, manage multiple tasks, prioritize business needs.