Service job administration of field and on site resources
Order Booking for Service division
Invoicing of service orders
Labour entry of field service engineers & onsite service engineer
Coordination with Field Service engineers, Team leaders & Regional Service Managers.
Planning of service engineers visit against service contracts
Provide required data from ERP system to Managers
Material inward and outward movement with DC preparation for workshop
Submit operational scorecards and performance updates to regions for improving the operational efficiency
Coordinate with vendors on outsourced activities of workshop and Calibration Centre
Forward planning of resources for implementation of Service Plans
Record keeping of Service Assets and coordinate for timely execution of service activities

Mission

Implementation of Service Administration Process to improve operational efficiency with effective coordination with the Regions, Customers, Field Resources, Central Workshop, On Site Workshop, Logistics, Finance and Product SalesThe position reports to National Operations Manager

Experience Requirements

3-5 years of experience as Service planner/Customer support officer

Knowledge

Sound Knowledge of SAP, Outlook, other ERP system, Knowledge on Microsoft Excel, Word, PowerPoint

Personality requirement

Have strong interpersonal skills-team player
Have good presentation skills and ability to communicate effectively
Be able to take own initiatives
Be able to work independently
Have a high drive and high level of energy
Be open minded
Have a genuine interest in growing the service business

Country And City Description

India, Pune

Desoutter Industrial Tools

Founded in 1914 and headquartered in France, Desoutter Industrial Tools is a global leader in electric and pneumatic assembly tools serving a wide range of assembly and manufacturing operations, including Aerospace, Automotive, Light and Heavy Vehicles, Off-Road, General Industry.With over 1,200 employees worldwide, we have opportunities across many functions, designed to develop your skills in a wide range of roles and enhance your career.

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