Service Planner

Service Admin / Planner: Desoutter Industrial Tools under Chicago Pneumatic Job description To optimize central workshop resources, field and on site resources for achieving Operational Excellence and Customer Satisfaction Key Functional Responsibilities are as follows 1. Service job administration of field and on site resources 2. Order Booking for Service division 3. Invoicing of service orders 4. Labour entry of field service engineers & onsite service engineer 5. Coordination with Field Service engineers, Team leaders & Regional Service Managers. 6. Planning of service engineers visit against service contracts 7. Provide required data from ERP system to Managers 8. Material inward and outward movement with DC preparation for workshop 9. Submit operational scorecards and performance updates to regions for improving the operational efficiency 10. Coordinate with vendors on outsourced activities of workshop and Calibration Centre 11. Forward planning of resources for implementation of Service Plans 12. Record keeping of Service Assets and coordinate for timely execution of service activities Mission Implementation of Service Administration Process to improve operational efficiency with effective coordination with the Regions, Customers, Field Resources, Central Workshop, On Site Workshop, Logistics, Finance and Product Sales The position reports to National Operations Manager Experience requirements 3-5 years of experience as Service planner/Customer support officer Knowledge Sound Knowledge of SAP, Outlook, other ERP system, Knowledge on Microsoft Excel, Word, PowerPoint Personality requirement Have strong interpersonal skills-team player Have good presentation skills and ability to communicate effectively Be able to take own initiatives Be able to work independently Have a high drive and high level of energy Be open minded Have a genuine interest in growing the service business Country and city description India, Pune