12 Service Administrator Jobs

Job Description Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, invoicing requirements, contract issues/administration or lease administration. Will be responsible for booking orders, upselling or cross-selling products and/or processing quotes. Resolves problems by applying established policies, procedures and tactics. Qualifications May require some higher education or specialized training/certification, or equivalent combination of education and experience. Typically 1-3 years of relevant experience for entry to this level. Additional Details This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https: / / careers.agilent.com / locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: No Shift: Day Duration: No End Date Job Function: Customer Service

Overview Generate leads and prospects through outbound calls, emails, and other digital channels. Deliver compelling product/service presentations to potential customers. Build and nurture strong relationships with prospects to understand their needs. Address client inquiries and objections professionally to provide suitable solutions. Manage the sales cycle from lead generation for successful closures. Collaborate with sales, marketing, and other teams to achieve common goals. Maintain accurate customer data and interactions in the CRM system. Stay updated on industry trends and competitor activities for better market insights. Achieve or exceed sales quotas and targets set by the sales manager. Demonstrate excellent communication, negotiation, and problem-solving skills. Tagged as: back-end, BPO, sales, telecaling, telecaller Before applying for this position you need to submit your online resume . Click the button below to continue. Related Jobs Tele caller Rightway Recruiting Services Navi-Mumbai Full Time 2023-12-17 Inside Sales Executive Bizacuity Hyderabad, Telangana Full Time 2023-05-05 Service Admin (Customer Support) Team Management Services India Full Time 2023-12-14

The Customer Service Representative (CSR) is a member of the Customer Contact Center. The CSR is responsible for responding to a high volume of inquiries about the company products or services by following standard scripts, policies, and procedures. The CSR takes inbound calls, LiveChat, and/or emails from examinees and others regarding teacher certification programs, website issues, complaints, etc. REQUIRED KNOWLEDGE AND EXPERIENCE*(Knowledge and experience necessary to do job) _Formal education or equivalent experience_ (note: this is the minimum requirement. Equivalent experience in lieu of a formal degree should be listed.) High School diploma, or equivalent 18 mos. to 3 years of customer service experience Experience with a call center management phone system Skills / knowledge / abilities*\u2013 (list specific functional areas of knowledge required within a discipline; e.g., credit, accounts payable, etc.) Knowledge of organization products, services, and business operations Must be proficient in MS Office (Word and Excel), PC operations, web browsing, and web navigation Demonstrate excellent time management, organizational, and problem-solving skills Excellent oral and written communication skills. Spanish language skills are a plus but not required. Strong attention to detail and good listening skills Experience with LiveChat a plus PRIMARY RESPONSIBILITIES*Trained in and proficient in responding to inquiries across many programs. At a minimum, 10 programs and at least two communication channels. Identify customer needs and expectations Responsible for promptly and accurately addressing customer inquiries using various systems and resources (computer systems, published materials, and websites) Serve as primary contact for inbound customer issues. Escalate more technical product-related issues to the proper Product Support department. Track and document inbound support requests using established Customer Relationship Management (CRM) system and ensure proper notation of customer problems or issues. Update customer information and ensure accurate entry of contact information.

Service Admin / Planner: Desoutter Industrial Tools under Chicago Pneumatic Job description To optimize central workshop resources, field and on site resources for achieving Operational Excellence and Customer Satisfaction Key Functional Responsibilities are as follows 1. Service job administration of field and on site resources 2. Order Booking for Service division 3. Invoicing of service orders 4. Labour entry of field service engineers & onsite service engineer 5. Coordination with Field Service engineers, Team leaders & Regional Service Managers. 6. Planning of service engineers visit against service contracts 7. Provide required data from ERP system to Managers 8. Material inward and outward movement with DC preparation for workshop 9. Submit operational scorecards and performance updates to regions for improving the operational efficiency 10. Coordinate with vendors on outsourced activities of workshop and Calibration Centre 11. Forward planning of resources for implementation of Service Plans 12. Record keeping of Service Assets and coordinate for timely execution of service activities Mission Implementation of Service Administration Process to improve operational efficiency with effective coordination with the Regions, Customers, Field Resources, Central Workshop, On Site Workshop, Logistics, Finance and Product Sales The position reports to National Operations Manager Experience requirements 3-5 years of experience as Service planner/Customer support officer Knowledge Sound Knowledge of SAP, Outlook, other ERP system, Knowledge on Microsoft Excel, Word, PowerPoint Personality requirement Have strong interpersonal skills-team player Have good presentation skills and ability to communicate effectively Be able to take own initiatives Be able to work independently Have a high drive and high level of energy Be open minded Have a genuine interest in growing the service business Country and city description India, Pune

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Career Level - IC0 In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability. Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.

Join us in making a meaningful difference within the Oracle Health Support organization. As a vital member of our support team, you ll play a key role in assisting clients by configuring their requirements in Oracle systems and resolving their issues using both phone and electronic communication channels. Your primary focus will be to deliver exceptional client support by meeting defined performance goals, utilizing internal knowledge bases, creating product documentation, and conducting thorough testing to resolve concerns efficiently. With a strong client-first approach, you will be instrumental in providing timely and accurate solutions for a range of technical and non-technical challenges. In this dynamic role, you will serve as the frontline liaison between clients and Oracle, ensuring a smooth and positive experience throughout every interaction. Your ability to build trust, communicate effectively, and manage client expectations will be crucial in maintaining high levels of satisfaction. As you grow in this position, you ll have the opportunity to deepen your understanding of Oracle s core technologies and applications, ultimately becoming a trusted expert in specific product areas. While prior experience with Oracle products is beneficial, we value individuals who are eager to learn and quick to adapt. We are looking for candidates with excellent communication skills, strong time management abilities, and a collaborative mindset. If you are passionate about customer success, driven to solve problems, and excited to thrive in a fast-paced, supportive environment, we invite you to join the Oracle Health Support team. Career Level - IC0 Responsibilities- Gather client requirements and understand their vision to ensure solutions align with their goals. Conduct scope assessments to define and evaluate the extent of requested configurations or support. Provide timely guidance and solutions for a wide range of technical and non-technical client challenges. Configure client requests accurately within Oracle applications, ensuring alignment with business needs. Follow established change management standards to maintain consistency and control across configurations. Ensure accuracy in all configurations and implementations, minimizing errors and maximizing efficiency. Collaborate with subject matter experts across different solutions to achieve the client s vision and deliver optimal results. Utilize internal knowledge bases, product documentation, and testing to efficiently resolve client concerns. Act as a primary liaison between clients and Oracle, promoting a client-first approach and ensuring high satisfaction. Continuously build expertise in Oracle s core technologies and applications, with the opportunity to specialize in key product areas.

Responsible for Field Installation activities. Coordination with all Installers for Planning and Execution of Installations Timely completion of Post Installation activities Submission of Files from Installers to respective circle offices with complete documentation

ZEISS in India ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics. ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS success story in India is continuing at a rapid pace. Further information at ZEISS India . We are looking for someone who can handle different cycles or levels of service order processing like Quotations, Order processing , Invoicing and AR Followup. Order booking of different types of orders for AMC / Spare / Accessories / different types of Services. Sending quotations for all after sales activities Allocating and handling assignments to all field engineers Keeping track and raising invoices based on schedule. Should have good knowledge of Compliance tracking. AR Follow up with internal / external customers. Maintains the CRM / SAP database Education : BCOM, BSC or any equivalent graduation Work Experience: 2-3 years in Order Processing. Other Skills: Must be good in SAP, CRM and EXCEL. He / she must have good communication and writing skills. Understanding of Finance & Tax systems and processes Your ZEISS Recruiting Team: Jayashree V

Job Description Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com . We are looking for a proactive and motivated Customer Service Representative who will be a part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. In this job you will work with customers based in the EMEA while working with an internal team spread across the globe. This is a complex job that requires excellent oral and written communication and organization skills with high level of accountability. Your primary responsibility will be creating sales quotes/booking Trade orders in SAP ECC/ liaison with internal teams to answer customer queries, you will be expected to take appropriate ownership to resolve issues throughout the quote to cash cycle. A clear set of priorities and expectations for the job and the company provide a framework for you to innovate new ways of meeting customer needs. Qualifications May require some higher education or specialized training/certification, or equivalent combination of education and experience. Typically minimum of 3 years relevant experience for entry to this level. Good knowledge of MS Office, having good analytical skills would be an added advantage Good oral and written communication Sound mindset with logical reasoning and adhering to compliance and guidelines Requires complete understanding of general and technical aspects of job. SAP ECC knowledge would be an added advantage Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws Additional Details This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https: / / careers.agilent.com / locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: No Shift: Day Duration: No End Date Job Function: Customer Service

Job Description Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management/calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May be responsible for booking orders, upselling or cross-selling products and/or processing quotes. In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products. Prefer the experience with Microsoft SharePoint for document management and collaboration preferred experience with Microsoft power apps for building custom business application. Resolves problems by applying established policies, procedures and tactics. May require ability to read/write in one or more languages. Qualifications May require some higher education or specialized training/certification, or equivalent combination of education and experience. Typically, 2-4 years of relevant experience for entry to this level. Additional Details This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https: / / careers.agilent.com / locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: No Shift: Evening Duration: No End Date Job Function: Customer Service

Join us in making a meaningful difference within the Oracle Health Support organization. As a vital member of our support team, you ll play a key role in assisting clients by configuring their requirements in Oracle systems and resolving their issues using both phone and electronic communication channels. Your primary focus will be to deliver exceptional client support by meeting defined performance goals, utilizing internal knowledge bases, creating product documentation, and conducting thorough testing to resolve concerns efficiently. With a strong client-first approach, you will be instrumental in providing timely and accurate solutions for a range of technical and non-technical challenges. In this dynamic role, you will serve as the frontline liaison between clients and Oracle, ensuring a smooth and positive experience throughout every interaction. Your ability to build trust, communicate effectively, and manage client expectations will be crucial in maintaining high levels of satisfaction. As you grow in this position, you ll have the opportunity to deepen your understanding of Oracle s core technologies and applications, ultimately becoming a trusted expert in specific product areas. While prior experience with Oracle products is beneficial, we value individuals who are eager to learn and quick to adapt. We are looking for candidates with excellent communication skills, strong time management abilities, and a collaborative mindset. If you are passionate about customer success, driven to solve problems, and excited to thrive in a fast-paced, supportive environment, we invite you to join the Oracle Health Support team. Career Level - IC0 Gather client requirements and understand their vision to ensure solutions align with their goals. Conduct scope assessments to define and evaluate the extent of requested configurations or support. Provide timely guidance and solutions for a wide range of technical and non-technical client challenges. Configure client requests accurately within Oracle applications, ensuring alignment with business needs. Follow established change management standards to maintain consistency and control across configurations. Ensure accuracy in all configurations and implementations, minimizing errors and maximizing efficiency. Collaborate with subject matter experts across different solutions to achieve the client s vision and deliver optimal results. Utilize internal knowledge bases, product documentation, and testing to efficiently resolve client concerns. Act as a primary liaison between clients and Oracle, promoting a client-first approach and ensuring high satisfaction. Continuously build expertise in Oracle s core technologies and applications, with the opportunity to specialize in key product areas.

Job Description Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management/calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May be responsible for booking orders, upselling or cross-selling products and/or processing quotes. In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products. Prefer the experience with Microsoft SharePoint for document management and collaboration preferred experience with Microsoft power apps for building custom business application. Resolves problems by applying established policies, procedures and tactics. May require ability to read/write in one or more languages. Qualifications May require some higher education or specialized training/certification, or equivalent combination of education and experience. Typically, 2-4 years of relevant experience for entry to this level. Additional Details This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https: / / careers.agilent.com / locations Travel Required: No Shift: Evening Duration: No End Date Job Function: Customer Service