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Customer Service Administrator

Customer Service Administrator

Pearson

3 - 8 years

3 - 6 Lacs

Noida

Posted:Just now| Platform:

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Skills Required

Customer Service Representative Time management Spanish Call center management MS Office Word Service quality Product support Service Administrator CRM Business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Customer Service Representative (CSR) is a member of the Customer Contact Center. The CSR is responsible for responding to a high volume of inquiries about the company products or services by following standard scripts, policies, and procedures. The CSR takes inbound calls, LiveChat, and/or emails from examinees and others regarding teacher certification programs, website issues, complaints, etc. REQUIRED KNOWLEDGE AND EXPERIENCE*(Knowledge and experience necessary to do job) _Formal education or equivalent experience_ (note: this is the minimum requirement. Equivalent experience in lieu of a formal degree should be listed.) High School diploma, or equivalent 18 mos. to 3 years of customer service experience Experience with a call center management phone system Skills / knowledge / abilities*\u2013 (list specific functional areas of knowledge required within a discipline; e.g., credit, accounts payable, etc.) Knowledge of organization products, services, and business operations Must be proficient in MS Office (Word and Excel), PC operations, web browsing, and web navigation Demonstrate excellent time management, organizational, and problem-solving skills Excellent oral and written communication skills. Spanish language skills are a plus but not required. Strong attention to detail and good listening skills Experience with LiveChat a plus PRIMARY RESPONSIBILITIES*Trained in and proficient in responding to inquiries across many programs. At a minimum, 10 programs and at least two communication channels. Identify customer needs and expectations Responsible for promptly and accurately addressing customer inquiries using various systems and resources (computer systems, published materials, and websites) Serve as primary contact for inbound customer issues. Escalate more technical product-related issues to the proper Product Support department. Track and document inbound support requests using established Customer Relationship Management (CRM) system and ensure proper notation of customer problems or issues. Update customer information and ensure accurate entry of contact information.

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Higher Education

London Hoboken

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Customer Service Administrator