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Customer Service Administrator

Customer Service Administrator

Pearson

2 - 6 years

0 Lacs

noida uttar pradesh

Posted:1 day ago| Platform: Shine logo

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Skills Required

customer service call center management ms office time management communication skills organizational skills problemsolving attention to detail listening skills livechat

Work Mode

On-site

Job Type

Full Time

Job Description

The Customer Service Representative (CSR) is a member of the Customer Contact Center and plays a crucial role in responding to a high volume of inquiries regarding the company's products or services. In this role, you will handle inbound calls, LiveChat, and emails from examinees and others related to teacher certification programs, website issues, complaints, and more. Your responsibilities will include following standard scripts, policies, and procedures to ensure consistent and high-quality customer service. To excel in this position, you should possess a High School diploma or equivalent and have 18 months to 3 years of customer service experience. Familiarity with call center management phone systems is also required. Additionally, you should have a good understanding of the organization's products, services, and business operations. Proficiency in MS Office (Word and Excel), PC operations, web browsing, and web navigation is essential. Strong time management, organizational, and problem-solving skills are crucial, along with excellent oral and written communication abilities. While Spanish language skills are a plus, they are not mandatory. As a CSR, you will be trained to handle inquiries across multiple programs and communication channels. You will identify customer needs and expectations, promptly respond to inquiries using various systems and resources, and escalate technical issues to the appropriate department when necessary. It will be your responsibility to document support requests accurately using the Customer Relationship Management (CRM) system and maintain updated customer information. Adhering to established policies and procedures, ensuring data security, and providing quality service are key aspects of this role. In addition to the primary responsibilities mentioned above, you may be assigned other duties as needed to support the Customer Contact Center's operations effectively. This role offers the opportunity to work full-time on-site and be part of the Customer Success team within the Assessment & Qualifications organization. If you are detail-oriented, possess good listening skills, and have experience with LiveChat, we encourage you to apply for this position and contribute to our commitment to delivering exceptional customer service.,

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Pearson

Higher Education

London Hoboken

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Customer Service Administrator