Customer Service Admin

We are looking for a proactive and motivated Customer Service Representative who will be part of a fast-paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. In this job you will work with customers worldwide while working with an internal team spread across the globe. This job requires excellent communication and organizational skills.

A clear set of priorities and expectations for the job and the company provide a framework for you to innovate new ways of meeting customer needs.

MAIN RESPONSIBILITES:

• Your primary responsibility will be to manage Backend operation activities for Agilent but you will be expected to take appropriate ownership to resolve issues throughout the quote to cash cycle.
• Individual contributor responsible for timely execution of pre-defined tasks in English Language.
• Work with the point of contact for the internal global colleagues.
• Responsible for escalating any potential issues to predefined internal contacts.

As part of this team, the Agent is responsible for predefined tasks such as :

1. Logging calls and all different kind of parts Quotation related activities and extend support wherever the SC FSEs need help.

2. Following up Logistics teams to get the status of the parts ordered.

3. Help the FSE SC with the service confirmation details

4. Close looping with other teams to get the response to the end customer on time and ensure customer satisfaction

5. Handle internal and external queries via email, including logging SRs, SOs, and IHROs, resolving issues efficiently, and ensuring high-quality service delivery.

This role requires, sense of responsibilities, quality in work delivered, flexibility and very good English communication skills both verbal and written.

1. Bachelors Degree from recognized University.

2. Good command on English (Written and Verbal)

3. Requires sense of responsibilities, quality in work delivered, flexibility and very good English communication skills both verbal and written.
Typically, 1-3 years relevant experience for entry to this level.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration