Service Planner / Customer Support Officer

Job Description

🚨 We Are Hiring! 🚨 Position: Service Planner / Customer Support Officer 📍 Location: Hinjawadi, Pune 🕒 Experience: 2–6 years Join our dynamic Service team and play a key role in driving operational excellence across regions! Key Responsibilities: 🔹 Coordinate with Field Service Engineers, Team Leaders & Regional Managers 🔹 Handle Service Job Administration for field and on-site resources 🔹 Manage Order Booking & Invoicing 🔹 Interface with Logistics for material inward/outward & DC preparation 🔹 Provide critical data from SAP, SFDC, Power BI to managers 🔹 Submit operational scorecards to drive performance Our Mission: To streamline and strengthen our Service Administration process, enhancing operational efficiency through seamless coordination with Regions, Customers, Field Teams, Central & On-site Workshops, Logistics, Finance, and Sales. What We’re Looking For: ✅ 2–6 years of experience in a similar role ✅ Sound knowledge of SAP, Outlook, and ERP systems ✅ Proficiency in Microsoft Excel, Word, PowerPoint ✅ Excellent coordination and communication skills 📩 If you're passionate about enabling smooth service operations and love working with cross-functional teams, we want to hear from you! 👉 Apply now or tag someone who fits this role. Show more Show less