Service Operations Manager

Company Profile:

Vecmocon incubated at IIT Delhi in 2016. We are a complete tech stack ecosystem to make electric vehicles intelligent, safer & smoother to drive. We specialize in providing OEMs with high-quality, locally manufactured components for electric vehicles, including Battery Management Systems (BMS), chargers, vehicle intelligence module, FOTA, software diagnostics etc. Our products adhere to the AIS-156 standards and are trusted by industry leaders. We are a passionate team with capable and empathetic leadership, a great working environment, and collaborative team culture.

Visit our website at www.vecmocon.com to know more

About the role:

The Service & Operations Manager will lead end-to-end warranty and service operations across multiple client accounts and geographies. This role demands a strong balance of client-facing responsibilities, operational excellence, data-driven decision-making, and cross-functional collaboration

Key Responsibilities:

Service & Operations Management

• Oversee day-to-day warranty & service operations across multiple client accounts and geographies.
• Track SLA performance, ticket resolution, repair cycle times, and field resource coordination.
• Ensure data accuracy and timely inputs into the Service CRM.

Client Management & Stakeholder Coordination

• Act as a primary point of contact for client operations teams.
• Handle service escalations, coordinate resolution plans, and ensure high client satisfaction.
• Schedule and lead regular review meetings with client stakeholders.

Proposal & Presentation Development

• Create customized proposals, decks, and data-backed presentations for clients, internal leadership, and potential partners.
• Support business development and pre-sales discussions with structured documentation and case studies.
• Work closely with cross-functional teams to tailor solution offerings as per client needs.

Analytics & Reporting

• Generate and manage dashboards related to service health, warranty cost, and performance KPIs.
• Analyze degradation and failure data and assist in packaging insights for internal and external use.
• Track and report monthly performance metrics, invoicing, debtor aging and business MIS.

Process Documentation & Improvement

• Create SOPs, service workflows, and training material to drive process standardization.
• Identify bottlenecks in operations and recommend improvements.
• Contribute to tech-led initiatives for service automation and CRM enhancements.

Qualifications & Skills:

• Bachelor’s degree in Engineering / Science / Business; MBA is a plus.
• 6–8 years of experience in client-facing service delivery or business operations roles.
• Strong skills in PowerPoint, Excel, and BI/reporting tools (e.g., Tableau, Google Data Studio).
• Experience in handling client proposals, pricing models, and business documentation.
• Excellent verbal and written communication skills.
• Strong coordination and execution ability in a cross-functional, fast-paced environment.

We are looking for :

• Hustler mindset with structured thinking
• Comfortable in both frontline operations and boardroom discussions
• Detail-oriented, analytical, and proactive
• Ability to work independently while collaborating across departments

Success Metrics:

• Timely and accurate reporting of operational KPIs
• High-quality client presentations and proposals
• Reduction in TAT and SLA breaches
• Positive client feedback and relationship growth
• Process improvements and SOP implementation

Job Types: Full-time, Permanent

Pay: ₹700,000.00 - ₹1,000,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• Current CTC (Important for selection)

Experience:

• Fleet management: 3 years (Required)

Location:

• Noida, Uttar Pradesh (Required)

Work Location: In person