1024 Service Management Jobs - Page 36

Job Title: Consumer Goods & Services Senior Manager + Strategy & Consulting Global Network Song Management Level: 06 - Senior Manager Location: Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad Must have skills: Consulting and advisory experience in Consumer Goods & Services industry, deep industry knowledge, understanding of key trends, experience in digital technologies like Adobe AEP, Salesforce, Data automation, and AI. Good to have skills: Knowledge of allied service transformation capabilities such as speech analytics, workforce management, CX, etc. Job Summary : As a Senior Manager in the Strategy & Consulting Global Network Song practice, you will be responsible for solving customer-facing challenges at clients spanning Sales, Service, and Marketing to accelerate business change. You will work with clients across their marketing, sales, and services functions, providing transformation services driven by key offerings like Service Transformation, Marketing Transformation, and Commerce and Sales. Roles & Responsibilities: Aid clients to design, deliver, and adopt digital solutions to increase their competitiveness and accelerate GTM. Assist clients in the Consumer Goods & Services industry with their most pressing service transformation problems by offering consulting and advisory services. Create a service transformational plan, close the gap between business and technology, perform value architecting using Analytics and GenAI tools, and help clients achieve long-term success by co-creating future-proof, agile, and resilient operating models. Build and maintain client relationships, both existing and new, by understanding client problems, bringing relevant solutions and offerings to the clients, and influencing improvement objectives. Provide solutions to complex business problems/opportunities requiring in-depth knowledge of Customer & Consumer dynamics, to optimize business processes and deliver on multi-channel customer service strategy. Data and Analytics driven approach for identification and realization of value for the clients and help in driving measurable outcomes through digital investments at the right pace and scale. Help clients become more customer-centric by redesigning their core operations through intelligent automation, AI, and machine learning-based tools. Sales & Business Development: Drive new business opportunities by identifying and pursuing new leads, defining GTM strategy, facilitating client discussions and presentations to drive new business and client relationships. Own and drive Service transformation RFP/RFI response coming in from Consumer Goods & Services customers for digital implementation/optimization. Practice Development: Support overall growth of practice area through a combination of business development, talent management, oversight of delivery work, and thought leadership. Collaborate with Salesforce, Adobe, Nice, MS Dynamics, etc. business groups, to enable business capabilities with agility, velocity, and quality while optimizing costs. Lead and motivate teams with diverse skills and backgrounds. Manage and mentor talented teams of consultants and technologists, providing input and guidance into the talent strategy and actively participating in engagement and capability development activities. Professional & Technical Skills: Strong consulting and advisory experience in Consumer Goods & Services industry with deep industry knowledge and understanding of key trends. Deep understanding of Consumer Goods & Services processes, performance drivers & industry-leading practices, regulatory and compliance requirements. Experience in working as an advisory lead in designing next-gen service transformation solutions on digital technologies like Adobe AEP, Salesforce, Data automation, and AI. Ability to develop long-standing relationships with senior client stakeholders. Experienced in managing large global teams, multi-stakeholder environments, and complex digital projects engagements in a global network. Additional Information: The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using digital technologies. This position is based at our Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad office. Qualifications Experience: Minimum 8+ years of relevant experience in Consumer Goods & Services industry and well-versed in Digital and AI tools with good analytical skills along with domain experience. Educational Qualification: B.Tech/BE (Accurate educational details should capture)

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Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Software Asset Management (SAM) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the success of the project by leveraging your expertise in ServiceNow Software Asset Management (SAM) and collaborating with the team to deliver high-quality solutions. Your typical day will involve analyzing business needs, designing and implementing application solutions, and ensuring the smooth functioning of the applications. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Design and develop applications based on business requirements. Collaborate with stakeholders to gather and analyze business needs. Create technical specifications and design documents. Implement and configure applications using ServiceNow Software Asset Management (SAM). Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow Software Asset Management (SAM) or Servicenow Custom Application Creation or ServiceNow Human Resource Service Management (HR) or ServiceNow IT Operations Management Good To Have Skills:Experience with IT Asset Management (ITAM) tools. Strong understanding of IT asset management principles and best practices. Experience in designing and implementing ServiceNow SAM solutions. Knowledge of software licensing and compliance. Familiarity with ITIL processes and frameworks. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow Software Asset Management (SAM). This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer in the Cloud Migration & Implementation team, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business needs, and designing innovative solutions to optimize IT operations. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to gather and analyze business requirements. Design and develop applications using ServiceNow IT Operations Management. Create technical specifications and documentation for application design. Perform unit testing and debugging of applications to ensure functionality. Provide support and troubleshooting for application issues. Stay updated with the latest industry trends and best practices in application design and development. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Operations Management or Proficiency in ServiceNow Human Resource Service Management (HR) or ServiceNow IT Service Management Good To Have Skills:Experience with ITIL processes. Strong understanding of IT operations management principles and best practices. Experience in designing and developing applications using ServiceNow platform. Knowledge of JavaScript, HTML, CSS, and other web technologies. Familiarity with IT service management processes and frameworks. Excellent problem-solving and analytical skills. Effective communication and collaboration abilities. Additional Information: The candidate should have a minimum of 2 years of experience in ServiceNow IT Operations Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the development of innovative solutions and collaborate with multiple teams to ensure successful implementation. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Design and develop applications based on business process and application requirements. Collaborate with stakeholders to gather and analyze requirements. Create technical specifications and design documents. Ensure the application design meets performance, scalability, and security requirements. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Strong understanding of IT service management principles and best practices. Experience in designing and implementing ServiceNow applications. Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog. Experience in integrating ServiceNow with other systems. Good To Have Skills:Experience with ITIL framework. Experience in ServiceNow administration and configuration. Familiarity with JavaScript and web technologies. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management. This position is based at our Hyderabad office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Site Reliability Engineering Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education About The Role :– SRE – Automation EngineerLevel 9 – Experience:Minimum 12 years on Infrastructure & Automation as an SRE for a multi-Cloud Environment. Expectation:Candidate should have technical exposure in public cloud – AWS & Azure, DevOps, Microservices and Coding. An Architect with extensive technical expertise to work with customers' complex business problems. Candidate should have extensive exposure on Infrastructure in cloud with IAC, Python, PowerShell, Ansible, GitHub, Jenkins, Terraform, JSON, Puppet etc. A candidate having more than 12+ years of experience in Infrastructure which includes design, build and deployment in DataCenter services and Cloud. Well familiar with Coding, design, build and deployment with CI/CD Pipelines. Should have at least two end-to-end project design, implementation and support as an SRE. Should be well familiar on identifying opportunities which includes technical debt, reducing waste and coding techniques specially on IAC. Knowledge on SPLUNK is an added advantage. Should have working knowledge on any Observability tool and other enterprise monitoring tools is an added plus. Certifications:One Data Center technologies and Cloud. Desired exposure: Exposure and hands-on exposure on Publc Cloud – Specially on Infrastructure. Should be well versed with Monitoring, Observability and other enterprise management tools. Extensive exposure on coding using python. Powershell, Ansible, Jenkins, Terraform etc. Exposure as an hands-on SRE atleast for 5+ years. Must Haves Skills: Exposure to automation – Specially IAC, building Pipelines in public cloud, Deployments, ARM & other templates. Strong knowledge on Coding – Python, Powershell, Ansible, Jenkins, Terraform, Git, JSON , Puppet etc. Strong in SRE knowledge and exposure specially identifying toils, techdebt, reducing waste etc. Must have exposure on SPLUNK and other enterprise management tools Exposure to Observability tools and framework IaaS/PaaS products - Support for Containers and Cloud Native Stack Lateral and Logical Troubleshooting as Cloud admin. Complete understand of Cloud Network topology Docker- Design/Built/Deployment – At least 2 years of technical exposure CI – CD exposure – with Full end-to-end DevOps life cycle experience.Responsibilities: Exposure as an SRE with strong coding background to automating Toils. Troubleshooting, health check, administration, management, vendor coordination, interaction with external partner, elevation to stakeholders for support or application teams for application development related issues (bug, code maintenance, code evolution) Capacity monitoring; monitoring; application availability managements & monitoring, reporting and maintenance activities (if documented) Work on reduction of repeated failures; generate reports, dashboards Performance review:performance management, tuning, fix issues, work on reduction of repeated failures, scripts, automation Generate reports, dashboards, deploy agents Monitor Docker Envelops, maintain Dockers images Work on reduction of repeated failures; generate reports, dashboards Supporting Compliance requirementsProfessional Skills: Must To Have Skills:Proficiency in Site Reliability Engineering. Excellent communication and relationship-building skills. Ability to lead and motivate teams to achieve project goals. Additional Information: The candidate should have a minimum of 12 years of experience in Site Reliability Engineering. This position is based at our Bengaluru office. A 15 years full-time education is required. Summary :As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Your day will involve overseeing project delivery, managing contracts, and fostering stakeholder relationships. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead project delivery and ensure successful outcomes Manage contract negotiations and agreements Develop and maintain relationships with key stakeholders Professional & Technical Skills: Must To Have Skills:Proficiency in Site Reliability Engineering Strong understanding of IT service management principles Experience in project management methodologies Knowledge of contract management and negotiation Good To Have Skills:Experience with cloud technologies Additional Information: The candidate should have a minimum of 5 years of experience in Site Reliability Engineering This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer in the Cloud Migration & Implementation team, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow Human Resource Service Management (HR) solutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather and analyze requirements for HR applications. Design and develop scalable and efficient applications using ServiceNow HR modules. Create technical specifications and documentation for application design and development. Perform unit testing and debugging of applications to ensure quality and functionality. Provide support and troubleshooting for HR applications during implementation and post-implementation phases. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow Human Resource Service Management (HR). Good To Have Skills:Experience with ServiceNow IT Service Management (ITSM) and ServiceNow IT Operations Management and ServiceNow Tools Administration Strong understanding of HR processes and workflows. Experience in designing and implementing HR solutions using ServiceNow HR modules. Knowledge of ServiceNow HR best practices and industry standards. Familiarity with ServiceNow HR Service Delivery and Employee Service Center modules. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow Human Resource Service Management (HR). This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define a client issue and interpret and design a resolution. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring the smooth operation of our systems. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide ongoing support to clients, addressing their technical issues and concerns. Troubleshoot system or application problems and provide timely resolutions. Collaborate with the team to identify and implement improvements to enhance system performance. Maintain accurate documentation of client issues and resolutions. Stay updated with the latest product knowledge and industry trends. Assist in training new team members and sharing best practices. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support. Good To Have Skills:Experience with incident management tools. Strong understanding of IT service management principles and best practices. Excellent communication and interpersonal skills to effectively interact with clients. Ability to analyze and troubleshoot technical issues in a fast-paced environment. Knowledge of ITIL framework and its application in service desk operations. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in problem-solving discussions. Provide ongoing support to clients, ensuring their issues are resolved in a timely manner. Interact with clients to accurately define and understand their issues. Utilize deep product knowledge to interpret and design effective resolutions. Collaborate with the team to continuously improve system performance and client satisfaction. Stay updated with the latest product developments and enhancements. Contribute to the development of knowledge base articles and documentation. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support. Good To Have Skills:Experience with incident management tools. Strong understanding of IT service management principles and best practices. Excellent communication and interpersonal skills. Ability to analyze and troubleshoot technical issues. Knowledge of ITIL framework and processes. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in problem-solving discussions. Provide ongoing support to clients, ensuring their issues are resolved in a timely manner. Interact with clients to accurately define and understand their issues. Utilize deep product knowledge to interpret and design effective resolutions. Collaborate with the team to continuously improve system performance and client satisfaction. Stay updated with the latest product developments and enhancements. Contribute to the development of knowledge base articles and documentation. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support. Good To Have Skills:Experience with incident management tools. Strong understanding of IT service management principles and best practices. Excellent communication and interpersonal skills. Ability to troubleshoot and resolve technical issues effectively. Knowledge of ITIL framework and processes. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in problem-solving discussions. Provide ongoing support to clients, ensuring their issues are resolved in a timely manner. Communicate effectively with clients to understand their needs and provide appropriate solutions. Troubleshoot and resolve technical issues related to the system or application. Collaborate with cross-functional teams to identify and implement improvements to the system or application. Document and maintain accurate records of client interactions and issue resolutions. Stay up-to-date with the latest industry trends and technologies to provide proactive support and recommendations. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support. Good To Have Skills:Experience with incident management tools. Strong understanding of ITIL processes and best practices. Excellent problem-solving and analytical skills. Ability to effectively prioritize and manage multiple tasks. Exceptional communication and interpersonal skills. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. With exceptional communication skills, you will ensure the smooth operation of our world-class systems. Your deep product knowledge will enable you to accurately define client issues and design effective resolutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide voice support to clients in troubleshooting and resolving technical issues. Interact with clients to understand their concerns and provide appropriate solutions. Collaborate with cross-functional teams to resolve complex technical issues. Document and maintain records of client interactions and solutions provided. Stay updated with the latest product knowledge and industry trends. Contribute to process improvements and knowledge base enhancement. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support. Good To Have Skills:Experience with incident management tools. Strong understanding of IT service management principles and best practices. Familiarity with troubleshooting techniques for software and hardware issues. Excellent problem-solving and analytical skills. Effective communication and customer service skills. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

About The Role : for - S&C GN - CDI Position Title:Associate Manager Workplace Operations (Level 8) Location: Coimbatore Employment Type: Full Time Must have skills: Team management, Stake holder management, Analytical skills, budget management, service management, vendor management Good to have skills: Engineering and Maintenance understanding Experience: 10 years + of Facility Management experience Educational Qualification: Any degree with additional certification will be added advantage About CF/S&C Corporate Functions include Human Resources, Finance, Legal, Marketing Communications, and Workplace Solutions"that power Accentures people across industries and functions to keep our business leading in the New. Join the heart and soul of Accenture, partnering with our extraordinary people to bring innovation into every organization. About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, the company offers Strategy and Consulting, Song (Interactive), Technology and Operations services"all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With net revenues of $64 billion for 2023, their 774,000+ employees deliver on the promise of technology and human ingenuity every day, serving clients in more than 49 countries and over 200 cities. Roles & Responsibilities: Integrated Facilities Management Plan and manage workplace operations for the assigned locations. Manage operating and capital budgets for geography or location. Ensure Workplace business operations meet or exceed service level requirements and corporate standards. Ensure operational activities related to environmental requirements in collaboration with the Environment Lead and their support team are completed. Leverage tools to improve quality of services, including office meters, sensors and SLA tracking. Actively be part of managing the day-to-day facilities operations and review the performance as per schedule. Drive the Service Partner to execute the deliverables as per the agreed scope of works. Actively participate in delivering the services along with tracking the service delivery performance of the service partner. Performance Governance to be ensured through KPI's and ensuring all service issues or quality related concerns are reflecting in the OLA Score Card by resetting the Weightages and Targets, so as to drive constructive improvement in service levels Ensures location team delivers daily onsite facility management services including asset management, engineering, building & maintenance, cleaning, office services, mail delivery, logistics and storage services. Carry out tasks according to local and global guidelines. Continuously focusing on the area of weakness and improvising this area for smooth function the process and support team; Coordinating and making use of organizational resources sensibly; controlling corporate activities and helping improve the efficiency of employees. Service Delivery needs to be tracked across IFM contract Plan and Set up Daily/Weekly/Monthly and Quarterly connects with the services partner pyramid hierarchy and to drive high performance. Tracking the assigned facilities budgets along with site operations team and Commercial Team for effective management of the same. Deploy changes to global policies, operating models, and practices. Ensures service delivery within agreed speed, quality, and cost through effective people management. He / She manages various stakeholders across the organization and provide additional value through process improvement ideation and execution Achieving the objectives and vision set by the organization; Encouraging employees to be creative and ensure their welfare MIS and Reporting requirements to be well documented, with supporting report formats, and the timelines for the circulation of the monthly and quarterly reports to be calendared Mechanical & Engineering Services Keep a track on Service Partners performance by reviewing the uptime of all Engineering Infrastructure as per agreed OLA's Actively participate in drawing up R&M. Opex and Capex Initiatives to ensure we are sailing a safe ship Actively involved in monitoring M&E Opex and Capex Budgets and ensuring the budgets are efficiently deployed Extend all required support to fulfill Sustainability and Risk Mitigation Initiatives Client Governance (CRM) Connect with respective Business Leadership PoC's (DU Leads, Community Leads, SDL's and MD's) through a structured CRM Program for your facility(s). Present key delivery metrics and the team's performance against these KPIs' Tracking, addressing and closing issues/ escalations within a reasonable timeframe (SNOW, M&E, Events, Travel, etc.) Ensuring that the team draws up a monthly calendar for Bay Walks, Town-halls and Focused Group Discussion and the same are well represented by WP Teams at their respective location Corporate Real Estate (CRE) Stay connected with Landlord team on all operational matters from your assigned facilities, ensure that you connect with them at least once in a month. Ensure all contractual obligations are being fulfilled by both parties Escalate to RE Operations Lead, for any Builder/ LL related issues or non-compliances to the agreed terms and conditions in us RE MSA or CAM Agreement, so that formal recourse can be initiated by CRE Team To actively supervise Real Estate "Disposition" process and extend all necessary to support to WP FL, CRE PoC, Controllership and Procurement to ensure risk free handover and formal process closure If assigned, to participate and be actively involved in RE New Site Selection Process Statutory Compliance Consistently and persistently review all Third-Party Vendor (TPV) Partner Statutory Compliance requirements. Workplace Lead will be totally accountable for non-compliance to these deliverables Coordinate with all stakeholders/ teams who are party to this process:Contract Management; Legal, Human Resources, TPV, AEE, Commercial, etc. Audits Will have to personally participate and provide appropriate details and guidance for all types of audits covering across the length and breadth of Workplace Operations Audits could include Internal, Client and Third Party Statutory and Non-Statutory Audits (like:ACN Internal Audit, Functional Audit, Client Audit, KPMG Audit, Labor Commissioner Audit, Process Audit ISO, etc.) Team Development Workplace Lead would be totally accountable on right sizing their respective team(s) including extended Vendor Partner Teams for their respective facilities. Ensure that all team members, both direct and extended TPV Service Partner Teams complete their mandatory trainings requirement well within the prescribed timelines Timely action on Performance Management Processes, which includes, timely feedback to team members to ensure they are effectively delivering their responsibilities as per Priorities and Objectives agreed Team events are undertaken timely, to ensure their engagement levels are well maintained and is in line with Functional Engagement Target Professional & Technical Skills: presentation skills, communication skills along with computer knowledge like MS office Handling ISO audits, certification audits. Qualifications Job Qualification: Additional Information: Workplace Lead ensures visiting and managing the assigned facilities on daily basis and also on need basis to know of the ground reality. Supports is given from workplace operations w.r.t. Central/ Managed Services (CPSM, Events, Travel/ Car Desk, etc.) and their teams at their respective Zonal locations Extends full support to Business Stakeholders (ATCI, AO, Consulting, Other ICF Leadership) to facilitate High Profile Client or Global Leadership Visits, and if required, will be part of such events and wherever and whenever required, will also participate in showcasing Workplace Capabilities and Services Will provide supervision for Projects Transition, from WP Projects Team to WP Ops Team, and will ensure active / passive involvement to ensure smooth transition and handover to Business Teams Workplace lead will have operational responsibilities for Security and EHS related matters for their respective zones. In addition, if any BCP or Crisis Management situation arises, Workplace Lead will ensure active participation in the LMT calls. Workplace Lead will ensure that all safety and security controls, physical as well as electronic are functional and effective. Also provide supervision to Wellness Services, including Wellness Rooms, Gymnasium, Ambulance Services, etc. Workplace Lead will be actively/ passively involved in managing day-2-day interactions with the SMT and P+ teams, thereby ensuring minimal delays/ impacts to WP Ops for their respective facilities. Workplace Lead will be actively/ passively involved to ensure the smooth running of the Cafeteria Operations. This includes actively participation in Vendor Selection, Food Committee Review Meetings, addressing Quality Issues, etc., thereby ensuring strict compliance to EHS and GAP prescribed standards and Statutory pre-requisites, like Commercial, Legal and License requirements being fulfilled Oversee Kerala operations and provide assistance whenever required based on the organizational requirement.

The Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice:SONG I Areas of Work:Genesys- Solution Consulting and Pre-Sales | Level:Analyst/ Consultant | Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:2-6 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms Qualifications Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 6 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Engage/Pure Cloud suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Engage/Pure Cloud administration & application development using Designer tools. What's in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything-from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

The Global Network SONG Practice | Platforms - Salesforce Join our team of GN SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice:GN SONG Platforms - Salesforce (Service) I Areas of Work:Salesforce Business Analyst/Functional Consultant - SFDC | Level :Manager | Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad, Kolkata | Years of Exp:8 to 12 Years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Global Network SONG practice. The SONG practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing, Sales, and Services These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following Spearhead the design and enhancement of customer service experiences on Salesforce , ensuring they align with client objectives. Serve as a trusted advisor to clients , providing expert guidance on Salesforce strategy, architecture, and implementation. Lead the creation of compelling business cases and value propositions for Salesforce solutions , aligning with client goals and driving ROI. Lead pre-sales activities including client presentations, solution demonstrations, and responding to RFPs , to secure new business opportunities. Leverage deep industry knowledge to provide tailored Salesforce solutions that address specific challenges and opportunities within the clients sector. Lead the analysis and design/redesign of Customer Service processes to address bottlenecks and pain points effectively. Serve as the governance point of contact in the project , overseeing and managing stakeholder expectations, addressing and resolving issues and risks, and ensuring project success through effective governance and oversight Lead initiatives by developing points of view, creating reusable assets in the customer service space, analyzing industry research and market trends, and introducing innovative solutions. Mentor and guide the team , ensuring high-quality deliverables and successful project outcomes. Bring your best skills forward to excel at the role: Proven track record in consulting roles , with strong skills in client management, strategic planning and solution delivery. Extensive experience in one or more industries , with the ability to translate industry needs into Salesforce solutions. Proven ability to develop strong business cases and value propositions for Salesforce solutions Strong background in pre-sales , including the ability to craft and present compelling value propositions. Demonstrate expertise in managing stakeholder expectations and actively resolving issues and risks, serving as the governance point of contact to ensure project success. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs Qualifications Read about us Blogs Your experience counts! Minimum 5 years of experience working on Salesforce CRM platform (Nice to have exposure to SAP CRM/ Microsoft Dynamics 365) Exceptional communication, problem-solving, and leadership abilities required Must have worked on Proposals and contributed to business development work Certification in one or more of the Salesforce solution areas:Service Cloud, Sales Cloud, Marketing Cloud, Field Service Lightning, CRM Analytics, etc. At least delivered 1-2 CRM transformation program and MBA is preferred What’s in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Global Network Song | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team

+The Strategy & Consulting Global Network SONG Practice | Sprinklr Join our team of SONG consultants who solve customer-facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Sprinklr- Product Solution Consulting, Pre-Sales & Implementation | Level: Manager | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad, Kolkatta | Years of Exp: 8 - 12 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer-facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting ?? Global Network??s SONG practice. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help in promoting and providing Sprinklr Unified CXM solutions to customers : Collaborate with the Sprinklr Ecosystem including product demonstrations, partner training assistance, pricing strategies, documentation, and client engagement. Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Act as a subject matter expert on Sprinklr Unified CXM : providing expertise on CCaaS transformation client projects across the entire delivery lifecycle. Bring your best skills forward to excel at the role: Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing Omnichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience with Sprinklr Unified CXM. In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) Contribute to client RFP by crafting and delivering engaging presentations , facilitating detailed technical workshops, assisting in RFPs, and executing Proofs of Concept (POC) to showcase Sprinklr solutions and their alignment with customer needs. Proactively identifying customer needs through a technical benefits assessment: Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of solution designs that include integrations between Sprinklr and 3rd party solutions for CRM, such as Salesforce and Adobe Experience with Cloud contact center technologies ranging from IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), Unified communications (UC) and Analytics. Read about us. Blogs Qualifications Your experience counts! MBA from a tier 1 institute A minimum of 8 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking, and in-depth understanding and know-how of Customer Service Operations, Cross-industry experience is preferred. Functional and hands-on experience in Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Sprinklr Service solutions. Experience in leveraging Sprinklr product solution to automate customer service processes like Interaction Service enhancement, Agent experience. Reporting etc. What is in it for you? An opportunity to work on transformative projects with Key clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

The Strategy & Consulting Global Network Song Practice | Experience- ServiceNow Join our team of GN SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: GN SONG Areas of Work:Business Analyst/Functional Consultant- ServiceNow Level: Manager Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Years of Exp: 8+ years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Global Network SONG practice. The Strategy & Consulting Global Network Song practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Marketing Transformation, Commerce & Sales and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Management Consulting :Management consulting and business experience, with a strong focus on digital transformation, process re-engineering and service experience design. Project Management: Solid project/program management skills with the ability to communicate program progress, call out and manage risks in a clear and timely manner. Stakeholder Management: Develop and implement strategic plans, business models, and growth strategies that align with the clients vision and objectives. Stakeholder management across levels of seniority, technical aspects of delivery, team management (coaching, mentoring). Generate and present reports, findings, and recommendations to stakeholders and senior management in a clear and understandable manner. Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes. Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories. Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes. Process Optimization: Identify transformation opportunities in the existing processes and implement initiatives to address those opportunities to drive business outcomes. Data Analysis: Analyze data and financial information to provide insights and recommendations for improving business performance. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on CRM/contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies to enhance your consulting skills and contribute to the growth of the firm. Bring your best skills forward to excel at the role: Understanding of ServiceNow and ecosystem technology landscape Experience with ServiceNow modules such as ITSM, ITOM, ITBM, or CSM. Deep industry/domain knowledge (FS / PRD / CMT / RES / H&PS) CRM knowledge / Salesforce / MS experience- good to have ServiceNow Certified System Administrator (CSA) certification is preferred. Ability to design Business case/Value case for solutions/assets in focus Understanding of customer journey, touchpoints & channel strategy Excellent analytical and problem-solving skills, clarity of thought and structured thinking, ability to deal with ambiguity, and ability to drive business outcomes driven by data. A general orientation towards leveraging complex technology capabilities to solving business and process/operational problems preferred. Strong communication (verbal and written) and interpersonal skills. Highly motivated and energetic with a strong sense of ownership of projects and their outcomes, and the ability to operate independently with minimal supervision. Familiarity with, or prior experience in working with global companies is required, especially working with teams across geographies and time zones. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs. Ability to articulate the business value of recommendations/plans/strategies. Familiarity with project management methodologies (e.g., Agile, Waterfall). Read about us Blogs Qualifications Your experience counts! MBA from a tier 1 institute 8+ years of experience in Enterprise transformation platforms / CRM platforms / Digital transformation / Experience design / Business analysis including understanding of Marketing or Sales or Service as a function Must have strong business & data analytics/excel skills and excellent communication and presentation skills. Basic understanding of SQL, MS office and knowledge of visualization tools like Tableau & Power BI is preferred. What’s in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Global Network Song | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : ServiceNow IT Service Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of applications. Your typical day will involve collaborating with stakeholders to gather requirements, designing and developing applications, and ensuring the applications meet the desired functionality and user experience. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Design and develop applications based on business process and application requirements. Collaborate with stakeholders to gather requirements and understand user needs. Ensure the applications meet the desired functionality and user experience. Perform code reviews and provide feedback to team members. Stay updated with the latest industry trends and best practices in application design and development. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow Human Resource Service Management (HR). Good To Have Skills:Experience with ServiceNow IT Service Management. Strong understanding of application design principles and best practices. Experience in designing and developing applications using ServiceNow platform. Knowledge of HR processes and workflows. Familiarity with IT Service Management processes. Ability to translate business requirements into technical solutions. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow Human Resource Service Management (HR). This position is based at our Hyderabad office. A 15 years full time education is required. Qualifications 15 years full time education

The Strategy Consulting Global Network S ONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Are a s of Work: Genesys- Solution Consulting, Pre-Sales Implementation | Level: Analyst/Consultant | Location: Gurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad | Years of Exp : 2 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build, and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy Consulting - Global Network s SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation , Connected Commerce and Advanced Customer Engagement . These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations D rive Partner support activities : A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to e xcel at the role : E xperience working with Customer Service O perations : Experience in Contact Center channels , leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. E xperience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing : Experience in Genesys Cloud/Engage suite. In - depth knowledge and know-how of Customer Service Operations : Cross-industry experience , f unctional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator Architect/ Composer / Designer . Proactively identifying customer needs through a technical benefits assessment : C arefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. K nowledge of on-premises , on-cloud, hybrid cloud and cloud economics : This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration application experience : Use Genesys Architect/Composer/ Designer , Genesys Framework Component s ( such as Edge, BYOC, SIP, GAX, GVP, AppFoundry , eServices , GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Read about us. Qualifications Y our experi ence counts! MBA from a tier 1 institute A minimum 2 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking and In depth knowledge and know-how of Customer Service Operations, Cross-industry experience is preferred. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Genesys Architect/ Composer / Designer . Experience in leveraging Genesys product solution to automate customer service processes like Interaction Routing, CTI, Reporting etc. Whats in it for you An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy Consulting Global Network : Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, d igital is changing the way organizations engage with their employees, business partners, customers and communities . This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit Accenture Global Network Song | At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, French Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide multilingual support to clients in French Language. Deliver Service Desk Voice Support efficiently. Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management, French Language, Service Desk Voice Support. Strong understanding of IT service management principles. Experience in troubleshooting and resolving technical issues. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, German Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Gurugram office. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide first-line technical support to clients. Troubleshoot and resolve technical issues efficiently. Document all support interactions and solutions. Collaborate with the team to improve support processes. Stay updated on product knowledge and industry trends. Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, German Language. Strong understanding of IT service management principles. Experience in using service desk tools and ticketing systems. Knowledge of ITIL framework and best practices. Excellent communication and customer service skills. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide efficient Service Desk Voice Support. Utilize Japanese Language skills effectively. Maintain client satisfaction through prompt and accurate issue resolution. Collaborate with team members to enhance system performance. Continuously improve product knowledge and technical skills. Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, Japanese Language Strong understanding of IT service management principles. Experience in troubleshooting and resolving technical issues. Knowledge of incident management and ticketing systems. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Enables a superior brand experience , accelerates responsible growth and creates a secure environmentAccenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for? Review, classify and/or remove content according to client guidelines, using specific tools and channels Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety team Serve as an advocate for the user community Participate in process improvement initiatives that improve quality and efficiency of work Participate in continuous training programs and workgroup discussions for optimal development in the role Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Deep familiarity and passion for the internet, internet platforms, and internet culture High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported Ability to work well individually and as part of a team Ability to work differing rotations/shifts and non-standard work hours Flexibility in meeting changing business needs in a fast-paced environment Commitment to quality, efficiency, and effectiveness Previous business process outsourcing, customer service, or content moderation experience is a plus Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts DUTIES AND RESPONSIBILITIES: Monitor daily operational metrics (SLA/KPI s/Adherences etc...) on real time basis Publishing real time reports for performance monitoring ,coordinating with internal/ external stake holders as in when required Preparing RCA, Maintaining Downtime trackers , Proposing schedule changes to meet performance , Acting on Roster Swap / Week off Swap / Break Swap requested received through email or tool. Deliver timely ad hoc and standard operational reports Work with process subject matter experts from each functional team Assist in designing insightful report views (excel-based or tool-based or dashboards) Provide regular and ad-hoc results interpretation to Accenture management as requested Utilize data to identify trends and opportunities for improvement Work with other teams and stakeholders to identify opportunities to improve performance results in accordance with contractual agreements between Accenture, vendors and clients Perform Quality Assurance (QA) on reporting analysis performed by other reporting groups as needed KEY QUALIFICATIONS/SKILLS Graduate with 2 years of working experience with Metrics and Reporting Make/propose improvements to work products, services or processes Excellent oral and written communication skills. Comply with Accenture standards, procedures and policies Build skills (self or others) needed to execute responsibilities Working experience on WFM tools, applications and functions is preferredOVERALL PURPOSE OF JOB:Responsible to execute all WFM related activities as directed by function and/or supervisor. Exhibit collaboration and effective communication skills to generate quality outcomes. Whenever necessary do the root cause analysis for leadership and/or client. ** Willing to work in 24*7 environment with rotational shifts and Week offs . Qualifications Any Graduation

Skill required: Employee Services - Workday Talent Management Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Operation Management:Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following:1. In-depth understanding of HRO processes supported by Accenture for different geographies. Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free. 2. Drive Operational Excellence within Team and support OE Focal. Liaise with Operational Excellence Team as required. 3. Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. 4. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. 5. Escalate issues and seek advice when faced with complex issues/problems. 6. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing. 7. Creates a logical plan, realistic estimates and schedule for an activity or project segment. 8. Ensures progress, issues and agreements are properly documented and acted upon. 9. Assist Team with performing "Root Cause Analysis" on issues faced and suggest appropriate corrective and preventive actions. 10. Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required. 11. Participates in various Internal or Client initiatives related to Process. 12. Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date. 13. Actively participate in all process related business meeting in-person or virtually through conference calls. 14. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. 15. Participate in and/or support during Client visits. Team Development:Create a performance driven competitive culture in the team What are we looking for? Client Relationship ManagementOperations ManagementHR OperationsCustomer Service skillsDecision making abilityOrganizational SkillsStakeholder ManagementTime ManagementCommunication skillsProblem solving skillsFlexibility & AdaptabilityTeaming and CollaborationAnalytical ThinkingMulti Tasking/ Time MgtResulted OrientedCustomer Service OrientationInitiativeLogical Analysis & interpretationCommunication skills Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve creating custom applications tailored to specific business needs and ensuring seamless integration with existing systems. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Provide expert guidance on industry-specific best practices. Lead knowledge sharing sessions to enhance team capabilities. Professional & Technical Skills: Must To Have Skills:Proficiency in building and customizing ServiceNow applications (out of the box and custom). Strong understanding of IT service management principles. Experience in designing and implementing custom applications on the ServiceNow platform. Knowledge of industry-specific tools and methodologies. Hands-on experience in solution design and delivery. Good To Have Skills:Experience with ITIL framework.Skills:-Technical or business knowledge of ServiceNow solutions / Modules -Experienced software developers-C# or JAVA but multiple language background preferred-JavaScript development -Debugging skills with Visual Studio or Eclipse-Ability to discuss and implement common coding patterns-Understanding of client / server and web paradigms-Knowledge of AJAX functionality-Understanding of SOAP / REST protocols-Familiarity with web debugging tools (SoapUI, Chrome/F12)-Basic relational database programming-Basic relational database design-Concepts and reasons of data normalization Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow Custom Application Creation. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education