1024 Service Management Jobs - Page 37

The Strategy & Consulting Global Network Song Practice | Value Architect Join our team of Customer Service consultants who solve customer-facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: Global Network, SONG I Areas of Work: Value Architecture | Level: Manager/ Senior Manager| Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 7 to 14 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Global Network SONG practice. The Practice- A Brief Sketch The Strategy & Consulting Global Network Song practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you are expected to - Translate strategic objectives into high-impact use cases in the specific area of expertise. Understand clients business priorities and focus areas to identify the right business scenarios and impacted value levers (KPIs) to include in the business case. Ideate and execute on compelling value creation workshops. Conduct detailed qualitative and quantitative research to lay the foundation of a strong business case. Own every stage of the value creation process, from research and identification to value drafting and dashboarding. Define value architecting requirements and work with Accenture teams to deliver solutions. Advise clients on industry best practices and client examples of value creation and realization Accurately estimate time to complete work. Continually experiment with new tools, technologies and sharpen analytical skills. Ability to research and provide strategic, goal-driven solutions for clients. Lead and Collaborate with both offshore & onshore cross functional and technical teams, including client-side managers, business heads, and other stakeholders across the organization. Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients issues. Bring your best skills forward to excel at the role: Apply best of breed Excel practices- Deep-dive with solid knowledge of formulas & macros to bring in speed & efficiency. Maximize experience in developing interactive models: Use relevant dashboard creation platforms (Power BI, Tableau, etc.) to design and apply interactive dashboards. Innovate with Creativity: Demonstrate an ability to work in a fast-paced environment with the ability to abstract value into compelling business story. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Read about us. Blogs Qualifications Your experience counts! MBA from a tier 1 institute 12+ years of experience in strategy/value office & consulting roles with P&L exposure Deep understanding of Customer Service function for two industries Good understanding of sales & marketing as a function Solid experience in developing quantitative models. Conducting qualitative & quantitative research Anchoring client/senior stakeholder conversations Creating engaging storyboards using the best data visualization tools such as Power BI, Tableau, etc. Passionate about story telling and excellent visual skills (using power point, figma tools) What’s in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Global Network Song | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

Entity :- Accenture Strategy & Consulting Team :- Global Network Data & AI Practice :- AI Managed Services Title: - AI LLM Technology Architecture Consultant Role :- ML Engineering Consultant Job Location:- Hyderabad Accenture Global Network - Data & AI practice help our clients grow their business in entirely new ways. Analytics enables our clients to achieve high performance through insights from data - insights that inform better decisions and strengthen customer relationships. From strategy to execution, Accenture works with organizations to develop analytic capabilities - from accessing and reporting on data to predictive modelling - to outperform the competition As part of our Data & AI practice, you will join a worldwide network of smart and driven colleagues experienced in leading AI/ML/Statistical tools, methods and applications. From data to analytics and insights to actions, our forward-thinking consultants provide analytically-informed, issue-based insights at scale to help our clients improve outcomes and achieve high performance. WHAT'S IN IT FOR YOU? An opportunity to work on high-visibility projects with top clients around the globe. Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything"from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. What you would do in this role Hands on experience on ML Services of AWS or Azure or Google. Develop, train, and deploy machine learning models for real-world applications. Design and implement data pipelines for model training and inference. Conduct model evaluation, testing, and validation to ensure robustness and accuracy. Work with large-scale datasets to build and improve predictive models. Optimize and fine-tune ML algorithms for performance, scalability, and efficiency. Collaborate with data scientists, software engineers, and product teams to integrate ML solutions into production systems. Stay up-to-date with the latest trends and advancements in machine learning and AI. Write clean, maintainable, and well-documented code.

Entity:- Accenture Strategy & Consulting Team:- Global Network Data & AI Practice:- AI Managed Services Title:- AI LLM Technology Architecture Manager Role:- ML Engineering Manager Job Location:- Hyderabad Accenture Global Network - Data & AI practice helps our clients grow their business in entirely new ways. Analytics enables our clients to achieve high performance through insights from data - insights that inform better decisions and strengthen customer relationships. From strategy to execution, Accenture works with organizations to develop analytic capabilities - from accessing and reporting on data to predictive modelling - to outperform the competition As part of our Data & AI practice, you will join a worldwide network of smart and driven colleagues experienced in leading AI/ML/Statistical tools, methods and applications. From data to analytics and insights to actions, our forward-thinking consultants provide analytically informed, issue-based insights at scale to help our clients improve outcomes and achieve high performance. WHAT'S IN IT FOR YOU? You'll lead projects that use AI and machine learning to solve real-world business problems and improve operations. You'll collaborate with top talent in AI and technology, learning from others while sharing your own expertise. At Accenture, we'll support your growth with training and resources to help you build your skills and advance your career. As a manager, you'll have the chance to lead a team, guiding them through exciting and challenging projects. You'll work with top clients on high-impact projects that will stretch your skills and give you valuable experience. Accenture values diversity and strives to create an inclusive environment where everyone can contribute and succeed. What you would do in this role You'll lead a team to develop and launch machine learning models that solve business problems and create real value for our clients. You'll work with cloud platforms like AWS, GCP, and Azure to build and deploy machine learning models, ensuring they run efficiently. You'll focus on optimizing models to ensure they're fast, accurate, and scalable for real-world applications. You'll collaborate closely with data scientists, data engineers, and product teams to integrate machine learning solutions into client systems. You'll stay up to date with the latest AI and machine learning trends, ensuring we stay ahead of the curve. You'll guide and support your team, helping them grow their skills and work effectively to deliver high-quality results. You'll ensure projects stay on track, meet deadlines, and exceed client expectations. Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : Servicenow Tools Administration Minimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As a ServiceNow HR Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with ServiceNow HR Service Management (HR) and collaborating with cross-functional teams to ensure successful cloud migration and implementation. Roles & Responsibilities:A:Designing complex workflows, SLAs, Security Rules, UI Components (Service Portal, Classic UI and Agent Workspace), UI actionsB:Working on inbound and outbound Integrations (Scripted REST APIs, Integration Hub)C:Working with Business Analysts, Product Owners, and various business users on refining business requirements.D:Translating business requirements into technical user storiesE:Leading development team - supporting individual Dev work, performing code reviews, tutoring junior colleaguesF:Trouble shooting complex technical issues ranging from Integrations, Data Imports, Process Flows etc. Professional & Technical Skills:A:Hands-on experience on the modules:HR Service Delivery, Knowledge Management, Service Catalog Management, Request fulfillment process etc B:Knowledge on ITIL v3/v4 foundation and Service Management processes C:Any SN Service Management Related Implementation Specialist certification (HRSD / ITSM / CSM) D:Prior experience on ServiceNow instance upgrade from one family to otherE:Strong SN server and client-side API knowledge.F:Experience in designing and implementing custom Scripted REST APIsG:Experience in creating technical documentation, diagrams, charts Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow HR Service Management (HR). The ideal candidate will possess a strong educational background in software engineering, computer science, or a related field, along with a proven track record of delivering successful cloud migration and implementation projects. This position is based at our Bengaluru office. Qualifications Engineering with ServiceNow Certification

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations Management Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of applications and enhancing user experience. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to gather and analyze requirements. Design and develop applications using ServiceNow IT Service Management. Create technical specifications and documentation for application development. Perform unit testing and debugging of applications. Assist in the deployment and maintenance of applications. Stay updated with the latest industry trends and best practices. Provide guidance and support to junior professionals in the team. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Good To Have Skills:Experience with ServiceNow IT Operations Management. Strong understanding of IT service management processes and best practices. Experience in designing and implementing ServiceNow workflows and modules. Knowledge of JavaScript, HTML, CSS, and other web technologies. Familiarity with ITIL framework and IT service management concepts. Excellent problem-solving and analytical skills. Ability to work collaboratively in a team environment. Additional Information: The candidate should have a minimum of 2 years of experience in ServiceNow IT Service Management. This position is based at our Mumbai office. A 15 years full time education is required. Qualifications 15 years full time education

About The Role Template Job Title - GN - SONG - Service - CX - Value Architect Manager Management Level :07 - Manager Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Value Realisation Experience:7 to 14 years Educational Qualification:MBA from a tier 1 institute Job Summary :As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.Roles & Responsibilities: Translate strategic objectives into high-impact use cases in the specific area of expertise. Understand client's business priorities and focus areas to identify the right business scenarios and impacted value levers (KPIs) to include in the business case. Ideate and execute on compelling value creation workshops. Conduct detailed qualitative and quantitative research to lay the foundation of a strong business case. Own every stage of the value creation process, from research and identification to value drafting and dashboarding. Define value architecting requirements and work with Accenture teams to deliver solutions. Advise clients on industry best practices and client examples of value creation and realization Accurately estimate time to complete work. Continually experiment with new tools, technologies and sharpen analytical skills. Ability to research and provide strategic, goal-driven solutions for clients. Lead and Collaborate with both offshore & onshore cross functional and technical teams, including client-side managers, business heads, and other stakeholders across the organization. Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients' issues.Professional & Technical Skills: Apply best of breed Excel practices- Deep-dive with solid knowledge of formulas & macros to bring in speed & efficiency. Maximize experience in developing interactive models:Use relevant dashboard creation platforms (Power BI, Tableau, etc.) to design and apply interactive dashboards. Innovate with Creativity:Demonstrate an ability to work in a fast-paced environment with the ability to abstract value into compelling business story. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc.Additional Information: 12+ years of experience in strategy/value office & consulting roles with P&L exposure Deep understanding of Customer Service function for two industries Good understanding of sales & marketing as a function Solid experience in developing quantitative models. Conducting qualitative & quantitative research Anchoring client/senior stakeholder conversations Creating engaging storyboards using the best data visualization tools such as Power BI, Tableau, etc. Passionate about story telling and excellent visual skills (using power point, figma tools) Qualifications Experience:7 to 14 yearsEducational Qualification:MBA from a tier 1 institute

About The Role Template Job Title - GN - SONG - Service - CX - Value Architect Manager Management Level :07 - Manager Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Value Realisation Experience:7 to 14 years Educational Qualification:MBA from a tier 1 institute Job Summary :As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.Roles & Responsibilities: Translate strategic objectives into high-impact use cases in the specific area of expertise. Understand client's business priorities and focus areas to identify the right business scenarios and impacted value levers (KPIs) to include in the business case. Ideate and execute on compelling value creation workshops. Conduct detailed qualitative and quantitative research to lay the foundation of a strong business case. Own every stage of the value creation process, from research and identification to value drafting and dashboarding. Define value architecting requirements and work with Accenture teams to deliver solutions. Advise clients on industry best practices and client examples of value creation and realization Accurately estimate time to complete work. Continually experiment with new tools, technologies and sharpen analytical skills. Ability to research and provide strategic, goal-driven solutions for clients. Lead and Collaborate with both offshore & onshore cross functional and technical teams, including client-side managers, business heads, and other stakeholders across the organization. Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients' issues.Professional & Technical Skills: Apply best of breed Excel practices- Deep-dive with solid knowledge of formulas & macros to bring in speed & efficiency. Maximize experience in developing interactive models:Use relevant dashboard creation platforms (Power BI, Tableau, etc.) to design and apply interactive dashboards. Innovate with Creativity:Demonstrate an ability to work in a fast-paced environment with the ability to abstract value into compelling business story. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc.Additional Information: 12+ years of experience in strategy/value office & consulting roles with P&L exposure Deep understanding of Customer Service function for two industries Good understanding of sales & marketing as a function Solid experience in developing quantitative models. Conducting qualitative & quantitative research Anchoring client/senior stakeholder conversations Creating engaging storyboards using the best data visualization tools such as Power BI, Tableau, etc. Passionate about story telling and excellent visual skills (using power point, figma tools) Qualifications Experience:7 to 14 yearsEducational Qualification:MBA from a tier 1 institute

The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 9 (Consultant) + Entity (S&C GN) Management Level: Level 9 - Consultant Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: AWS Lambda and Lex bots, Amazon Connect Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales I Areas of Work: Cloud AWS Cloud Contact Center Transformation, Analysis and Implementation | Level: Consultant | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Years of Exp: 5-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The Practice A Brief Sketch The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work along with Solution Architects for architecting cloud contact center technology with AWS platform Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect Work on innovative assets, proof of concept, sales demos for AWS cloud contact center Support AWS offering leads in responding to RFIs and RFPs Bring your best skills forward to excel at the role Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Ability to take new challenges and to be a passionate learner Read about us. Blogs Your experience counts! Bachelor's degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 4-5 years of experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe Working knowledge of one of the programming/scripting languages such as Node.js, Python, Java What's in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything"from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions " underpinned by the world's largest delivery network " Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting Accenture Strategy shapes our clients' future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategys services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https:// Accenture Capability Network | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team. Qualifications Experience: Minimum 5 year(s) of experience is required Educational Qualification: Engineering Degree or MBA from a Tier 1 or Tier 2 institute

The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 6 (Senior Manager) + Entity (S&C GN) Management Level: Level 6 Senior Manager Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: Amazon connect, Amazon Lex, Lambda, Pinpoint, Comprehend, Transcribe Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales I Areas of Work: Amazon Connect - Contact Center Transformation, Analysis and Implementation | Level:Senior Manager | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Education Qualification (Mandatory ):Post Graduation in Business Management | Years of Exp: 12-18 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The Practice A Brief Sketch The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation Business Development :Lead and manage proposals in response to client requests / RFPs across multiple market units to ensure a continuous pipeline of opportunities / projects Market Unit Development :Connect and work with market unit leads to identify and understand the demand in the market in terms of both skill and scale required People Development: Grow the practice and business by engaging in hiring across platforms, along with nurturing, upskilling existing team. Project Delivery: Lead a team of contact center transformation consultants and engage with the client and implementation team:for conducting design sessions, requirement gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities Provide best practices guidance and implement approach based on industry or process benchmarks Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options. Lead practice-specific initiatives including creating points of view, creating reusable assets in contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Bring your best skills forward to excel at the role Seasoned techno-functional professional with significant experience working on a large- scale business / operational transformation project Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on Amazon Connect product features and contact center related AWS services like Lex, Pinpoint, Transcribe, Comprehend etc Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Strong program management / people management skills Read about us. Blogs Your experience counts! Bachelor's degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 12 years of experience in delivering software as a service or platform as a service projects related (pref. a mix of cloud and on-premise contact center platforms) Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Pinpoint, Comprehend, Transcribe Experience in taking a lead role for building contact center applications that have been successfully delivered to customers What's in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything"from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions " underpinned by the world's largest delivery network " Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting Accenture Strategy shapes our clients' future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategys services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https:// Accenture Capability Network | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team. Qualifications Experience: Minimum 12 year(s) of experience is required Educational Qualification: MBA from a Tier 1 or Tier 2 institute

The Strategy & Consulting Global Network Song Practice | Cloud Join our team of SONG who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Global Network SONG I Areas of Work: Cloud – AWS Cloud – Contact Center Transformation, Analysis and Implementation | Level: Manager | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Education Qualification (Mandatory ):Post Graduation in Business Management | Years of Exp: 10-13 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The Practice – A Brief Sketch The Strategy & Consulting Global Network Song practice is aligned to the Global Network Song Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation People Development:Grow the practice and business by engaging in hiring across platforms, along with nurturing, upskilling existing team. Project Delivery:Lead a team of contact center transformation consultants and engage with the client and implementation team:for conducting design sessions, requirement gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work on innovative assets, proof of concept, sales demos for AWS cloud contact center Support AWS offering leads in responding to RFIs and RFPs Bring your best skills forward to excel at the role: Seasoned Techno-functional professional with significant experience working on a large-scale Business / Operational Transformation project Strong program management / people management skills Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on AWS contact center relevant services. Functional and technical understanding of APIs and other related integration (Salesforce, Service Now and Bot platforms) experience Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Ability to take new challenges and to be a passionate learner Read about us. Blogs Qualifications Your experience counts! Bachelor’s degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 8 years of experience in delivering software as a service or platform as a service projects related (pref. a mix of cloud and on-premise contact center platforms) Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Pinpoint, Comprehend, Transcribe Experience in taking a lead role for building contact center applications that have been successfully delivered to customers What’s in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/in-en/careers Accenture Global Network Song | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

About The Role Job Title :Human Performance Specialist - CF Management Level :9 Location:Bangalore/ Gurgaon Must have skills: Change management, organizational change Good to have skills: Strong critical thinking, analytical, and problem-solving skills About Our Company | Accenture Job Summary : There is never a typical day at Accenture, but that's why people love it here! As a Senior Analyst, you'll work alongside internal clients as you help make a real difference. You'll work with them to identify their challenges and collaborate with your Accenture colleagues to develop and craft solutions. You might spend your day: Roles & Responsibilities: Contributing to organizational change and management strategy, solutions, and implementation plans Learning and sharing innovative human performance concepts, methods and best practices Cultivating relationships with primary customers and stakeholders; appropriately managing stakeholder expectations and buy-in Deploying training and performance improvement solutions to support technology and business process deployments Applying communications strategy and helping create message development and delivery across various stakeholder and end user groups Raising business improvement opportunities as a result of performance measurement and helping to develop ways to influence change and increase adoption Providing input to the effectiveness of the awareness programs and change management interventions; taking corrective actions to optimize results, as appropriate Planning own work efforts; adhering to work plans, resource plans, and budgets Raising issues and risks created by cross-team decisions, proposing resolution, as appropriate Noticing dependencies between systems development and human performance work, making recommendations to project and customer executives Professional & Technical Skills: 2+ years in a Change Management role Eagerness to contribute in a team-oriented environment Ability to work creatively and analytically in a problem-solving environment Excellent leadership, communication (written and oral) and interpersonal skills Demonstrated leadership in professional setting; either military or civilian Strong critical thinking, analytical, and problem-solving skills Job Qualifications Qualifications Experience: Minimum 2-5 year(s) of experience is required Educational Qualification: B.Tech/BE, BCOM, Any Graduation

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Oracle Communications Order and Service Management (OSM) Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication among team members and stakeholders. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process Ensure effective communication among team members and stakeholders Identify and address any issues or roadblocks in the project Professional & Technical Skills: Must To Have Skills: Proficiency in Oracle Communications Order and Service Management (OSM) Strong understanding of software development lifecycle Experience in leading application development projects Knowledge of Oracle database technologies Hands-on experience in configuring and customizing applications Additional Information: The candidate should have a minimum of 7.5 years of experience in Oracle Communications Order and Service Management (OSM) This position is based at our Pune office A 15 years full-time education is required Qualifications 15 years full time education

Skill required: Delivery - Warranty Management Designation: I&F Decision Sci Practitioner Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Data & AIIn Warranty Management, you will be working on defining warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. The team also works on the verification and analysis of warranty claims based on available and external resources - a portal with supporting information. What are we looking for? Warranty/ Analytics/ Automobile Data Analysis Business Intelligence Reporting Scripting Adaptable and flexible Ability to work well in a team Commitment to quality Agility for quick learning Written and verbal communicationPython, SQL, ML Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day-to-day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Qualifications Any Graduation

Management Consulting Manager Health & Public ServicesFind endless opportunities to solve our client's toughest challenges, as you work with exceptional people, the latest tech, and leading companies across industries.Practice:Public Services, Industry Consulting, Global Network (GN)Areas of Work:Public Services (Sub Industry:Social Services & Pensions)Level:ManagerLocation:Buenos AiresYears of Exp:8-10 years of Management Consulting experience/Strong industry experience can also be consideredExplore an Exciting Career at AccentureAre you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest?Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities.The Practice A Brief SketchAs a part of the Public Service industry practice, you will help Governments and Public Service agencies across the globe adapt to new climates, new expectations, and new ways of working. You will help our clients to identify and address their greatest challenges to achieve maximum shareholder value.Our practitioners bring in right blend of strategic and operational experience and deep understanding of Public Service industry and we provide end-to-end business services as well as individual consulting, outsourcing and technology projects around the globe in all strategic and functional areas. We focus on the following sub-industries: Social Services + (Employment, Pensions, Education, Child Welfare, Government as a platform, Digital Citizen Services) Education Global Critical Infrastructure Services (Urban & city planning, Smart Cities, High Performing City Operating Model) Admin (Citizen experience, Federal Funds Strategy, Workforce Strategy, Intelligent Back Office, Revenue industry strategy, Post & Parcel)An ideal candidate will be responsible for driving our client's strategy and business planning efforts. As a part of the team, you will help with the following:a.Project Delivery:Deliver projects for global Public Service clients by working together with medium to large size teams. Responsibilities may include strategy, implementation, process design and change management for specific modules.b.Business Development:Support efforts of global sales team to identify and win potential opportunities within the practice.c.Industry Experience:Provide industry expertise in Public Service industry segments.d.Domain Development:Development of assets and methodologies, development of point-of-view, research or white papers, internal tools, or materials for use by larger community.Bring your best skills forward to excel in the role: Leverage your extensive knowledge of Public Service, Social Welfare, Child Welfare, Family Welfare, and Case Management to provide strategic consulting services to clients worldwide. Collaborate with clients to identify opportunities for technology-driven transformations that Qualification Your experience and qualification counts! MBA from a Tier I institute or a degree in Public Administration, Social Work, or a related field. 8-10 years of consulting experience, with a focus on Public Service, Social Welfare, Child Welfare/ Family Welfare/ Case Management, administering public assistance programs and technology solutions. Extensive experience in designing, configuring, and implementing CRM solutions, particularly Salesforce, within the context of Social Welfare and related programs. Expertise in Government and Sovereign cloud architecture, with relevant certifications (e.g., AWS, Azure, Google Cloud). Familiarity with international Grants Management platforms and other relevant technologies.What's in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything-from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization

Public Services Industry Change Management Join our team in Management Consulting for an exciting career opportunity to work on the Strategy agenda of our most strategic clients across the globe! Practice: Management Consulting , Global Network (GN) Areas of Work: Public Services ( Change Management ) Domain: Public Services Change Management Level: 9 Location: India (Gurgaon, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad & Pune) Years of Exp: 4-8 Years Explore an Exciting Career at Accenture Do you believe in creating an impact? Are you a problem solver who enjoys working on transformative strategies for global clients? Are you passionate about being part of an inclusive, diverse, and collaborative culture? Then, this is the right place for you! Welcome to a host of exciting global opportunities in Accenture Strategy. The Practice- A Brief Sketch: The GN Management Consulting Group is a part of and Consulting and we help clients with strategies that are at the intersection of business and technology, drive value and impact, shape new businesses & design operating models for the future. As a part of this high performing team, you will help with the following: a. Project Delivery: Deliver projects for global Public Service clients by working together with medium to large size teams. Responsibilities may include strategy, implementation, process design and change management for specific modules. b. Business Development: Support efforts of global sales team to identify and win potential opportunities within the practice. c. Industry Experience: Provide industry expertise in Public Service industry segments. d. Domain Development: Development of assets and methodologies, development of point-of-view, research or white papers, internal tools, or materials for use by larger community. Industry/ functional Skills Overall Industry Has good understanding of Global Public Service market trends, best practices, and clients across both developed and emerging economies Has very good exposure to large transformation programs in the PS domain Exposure to consulting assets, methodologies, points-of-view, research or white papers, marketing collaterals etc. in Publicservice is preferred: The right candidate must have analytical skills to provide clarity to complex issues and gather data-driven insights. Change Management The ideal candidate will excel in developing and implementing change strategies to drive successful transformations within our organization. This role requires expertise in agile change, change analytics, and cultural transformations to ensure effective adoption and communication across all levels. Qualifications Key Responsibilities: Change Strategy and Planning: Develop and implement comprehensive change management strategies tailored to project needs. Conduct change impact analysis to understand the effects of organizational changes. Utilize change analytics to monitor progress and measure success. Agile Change and Adoption: Implement agile change methodologies to facilitate rapid and flexible adoption. Drive change capability across teams to enhance adaptability and resilience. Support cloud change strategy & architecture for seamless technology transitions. Communication and Engagement: Develop and deliver effective communication plans to keep stakeholders informed and engaged. Craft communication strategies that leverage modern channels and tools. Manage employee communications to foster transparency and buy-in Cultural and Behavioral Transformation: Lead cultural transformations to align organizational culture with strategic goals Apply behavioral sciences to understand and influence employee behaviors. Design and implement culture strategies that promote positive change and engagement. Client and Stakeholder Management Manage change journeys to guide employees through transitions smoothly. Engage with stakeholders to gather feedback and ensure their needs are met. Facilitate training and development programs to support change initiatives. Communication Has good written and verbal communication skills; can articulate and share points well. Proficiency in Microsoft Excel, PowerPoint, and Word. Ability to deliver presentations when required to an audience or client on functional aspects of his or her domain. Strives to be part of the larger team and aligns with requirements of the team.

Public Services Industry Change Management Join our team in Management Consulting for an exciting career opportunity to work on the Strategy agenda of our most strategic clients across the globe! Practice: Management Consulting , Global Network (GN) Areas of Work: Public Services ( Change Management ) Domain: Public Services Change Management Level: 9 Location: India (Gurgaon, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad & Pune) Years of Exp: 4-8 Years Explore an Exciting Career at Accenture Do you believe in creating an impact? Are you a problem solver who enjoys working on transformative strategies for global clients? Are you passionate about being part of an inclusive, diverse, and collaborative culture? Then, this is the right place for you! Welcome to a host of exciting global opportunities in Accenture Strategy. The Practice- A Brief Sketch: The GN Management Consulting Group is a part of and Consulting and we help clients with strategies that are at the intersection of business and technology, drive value and impact, shape new businesses & design operating models for the future. As a part of this high performing team, you will help with the following: a. Project Delivery: Deliver projects for global Public Service clients by working together with medium to large size teams. Responsibilities may include strategy, implementation, process design and change management for specific modules. b. Business Development: Support efforts of global sales team to identify and win potential opportunities within the practice. c. Industry Experience: Provide industry expertise in Public Service industry segments. d. Domain Development: Development of assets and methodologies, development of point-of-view, research or white papers, internal tools, or materials for use by larger community. Industry/ functional Skills Overall Industry Has good understanding of Global Public Service market trends, best practices, and clients across both developed and emerging economies Has very good exposure to large transformation programs in the PS domain Exposure to consulting assets, methodologies, points-of-view, research or white papers, marketing collaterals etc. in P ublic s ervice is preferred: The right candidate must have analytical skills to provide clarity to complex issues and gather data-driven insights. Change Management The ideal candidate will excel in developing and implementing change strategies to drive successful transformations within our organization. This role requires expertise in agile change, change analytics, and cultural transformations to ensure effective adoption and communication across all levels. Qualifications Key Responsibilities: Change Strategy and Planning: Develop and implement comprehensive change management strategies tailored to project needs. Conduct change impact analysis to understand the effects of organizational changes. Utilize change analytics to monitor progress and measure success. Agile Change and Adoption: Implement agile change methodologies to facilitate rapid and flexible adoption. Drive change capability across teams to enhance adaptability and resilience. Support cloud change strategy & architecture for seamless technology transitions. Communication and Engagement: Develop and deliver effective communication plans to keep stakeholders informed and engaged. Craft communication strategies that leverage modern channels and tools. Manage employee communications to foster transparency and buy-in Cultural and Behavioral Transformation: Lead cultural transformations to align organizational culture with strategic goal s Apply behavioral sciences to understand and influence employee behaviors. Design and implement culture strategies that promote positive change and engagement. Client and Stakeholder Management Manage change journeys to guide employees through transitions smoothly . Engage with stakeholders to gather feedback and ensure their needs are met . F acilitate training and development programs to support change initiatives . Communication Has good written and verbal communication skills; can articulate and share points well. Proficiency in Microsoft Excel, PowerPoint, and Word. Ability to deliver presentations when required to an audience or client on functional aspects of his or her domain. Strives to be part of the larger team and aligns with requirements of the team.

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Ansible on Microsoft Azure Good to have skills : DevOps, DevOps Architecture Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. You will be responsible for overseeing the successful execution of service management initiatives and ensuring alignment with organizational goals. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Provide strategic direction and guidance to the service management team. Ensure the successful execution of service management initiatives. Professional & Technical Skills: Must To Have Skills: Proficiency in Ansible on Microsoft Azure. Good To Have Skills: Experience with DevOps, DevOps Architecture. Strong understanding of cloud computing principles and practices. Experience in implementing automation solutions using Ansible on Microsoft Azure. Knowledge of IT service management frameworks such as ITIL. Ability to analyze and optimize service delivery processes. Additional Information: The candidate should have a minimum of 3 years of experience in Ansible on Microsoft Azure. This position is based at our Bengaluru office. A 15 years full-time education is required.

Skill required: Payroll - Payroll Process Design Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? This role involves a deeper understanding of Payroll Admin and leveraging expertise to solve specific problems pertaining to payroll. The role includes managing and leading a team of employees, communicating company goals, safety practices, and deadlines to the team, motivating team members, assessing performance, and providing help to management, including hiring and training. The role also involves keeping management updated on team performance and communicating concerns and policies among management and team members. Delivery & Client Management:Ensure adherence to designed processes, understand existing metrics, liaise with the Service Management Team, plan and monitor volume allocation strategies, create and implement governance mechanisms, ensure service measures and outcomes are met, demonstrate strong customer service, manage service issues and escalations, create logical plans with realistic estimates, develop and maintain excellent relationships with internal and external clients, and ensure Business Continuity and Disaster Recovery Plans are up to date. Subject Matter Expertise / Training / Updates / Quality / Documentation:In-depth understanding of Payroll Processes, support in Knowledge Transfer, communicate and implement relevant process knowledge changes, ensure all process documentation is maintained, work on robust internal quality controls, escalate issues when necessary, and actively participate in process-related business meetings. OE OPEX & Continuous Improvement:Liaise with the Business Excellence team, identify and implement improvement ideas, ensure process dashboards are reviewed, and ensure process controls are followed. Collaboration:Participate in various internal or client initiatives, liaise with Accenture Local IT, and work collaboratively with all internal and third-party stakeholders. Team Management & Team Development What are we looking for? Functional Competencies: Extensive experience in Payroll Processes Clear understanding of existing metrics and how they are measured Business Process Implementation Strong MS Office and Excel skills Client Interfacing skills (Email & Phone) English language proficiency Proficient with Business Excellence PracticesAdaptable and flexible Problem-solving skills Agility for quick learning Written and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Quality Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, resolving technical issues, and ensuring the smooth functioning of the system or application. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide ongoing support to clients, addressing their technical issues and ensuring their satisfaction. Interpret client issues and design appropriate resolutions based on your deep product knowledge. Collaborate with the team to discuss and contribute to the development of effective solutions. Stay updated with the latest industry trends and technologies to enhance your expertise. Assist in the testing and implementation of system or application updates and enhancements. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Quality Management, Service Desk Voice Support. Good To Have Skills:Experience with incident management tools. Strong understanding of IT service management principles and best practices. Knowledge of ITIL framework and its application in service desk operations. Excellent problem-solving and analytical skills to identify and resolve technical issues. Ability to effectively communicate technical information to non-technical clients. Experience in providing voice support and handling customer queries. Familiarity with remote desktop tools and troubleshooting techniques. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Quality Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the ServiceNow IT Service Management system. With exceptional communication skills, you will ensure the smooth operation of our world-class systems by accurately defining client issues and designing effective resolutions based on your deep product knowledge. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Collaborate with stakeholders to identify and understand business requirements. Troubleshoot and resolve technical issues related to ServiceNow IT Service Management. Perform system configuration and customization to meet client needs. Conduct system testing and ensure the quality of deliverables. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Strong understanding of IT service management principles and best practices. Experience in incident management, problem management, and change management processes. Knowledge of ITIL framework and its application in ServiceNow. Experience in system configuration and customization using ServiceNow platform. Good To Have Skills:Experience with IT service management tools such as JIRA or Remedy. Familiarity with ITIL certifications and their relevance in ServiceNow implementation. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process effectively Ensure timely project delivery Provide guidance and mentorship to team members Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management Strong understanding of IT service management processes Experience in leading application development projects Knowledge of ITIL framework Experience in configuring ServiceNow applications Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : Servicenow Tools Administration Minimum 3 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As a ServiceNow HR Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow HR Service Management module and collaborating with cross-functional teams to ensure successful implementation. Roles & Responsibilities: Design and configure ServiceNow HR Service Management module to meet business requirements. Collaborate with cross-functional teams to ensure successful implementation of ServiceNow HR Service Management module. Assist in defining requirements and designing applications to meet business process and application requirements. Provide technical expertise in ServiceNow HR Service Management module to support the development of solutions. Ensure that ServiceNow HR Service Management module is configured to meet security and compliance requirements. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow HR Service Management module. Must To Have Skills:Strong understanding of HR processes and workflows. Good To Have Skills:Experience in ServiceNow Tools Administration. Experience in designing and configuring ServiceNow modules. Experience in integrating ServiceNow with other systems. Experience in ServiceNow scripting and development. Experience in ServiceNow reporting and analytics. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow HR Service Management module. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering successful ServiceNow HR Service Management module implementations. This position is based at our Bengaluru office. Qualifications Engineering with ServiceNow Certification

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional Information Mandatory Certified ServiceNow ITSM Fundamentals Optional Certified ServiceNow ITOM or GRC ITAM Summary : As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: - Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management. - Assist in defining requirements and designing applications to meet business process and application requirements. - Develop and maintain technical documentation related to application design and development. - Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: - Must To Have Skills:Experience in ServiceNow IT Operations Management. - Good To Have Skills:Experience in ServiceNow IT Service Management. - Strong understanding of ITIL processes and best practices. - Experience in application design and development using ServiceNow. - Experience in developing technical documentation. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Bengaluru office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional Information Mandatory Certified ServiceNow ITSM Fundamentals Optional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Configuration Management Database (CMDB) Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of applications. Your typical day will involve collaborating with stakeholders to gather requirements, designing application solutions, and ensuring that the applications meet the desired functionality and usability. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather requirements for application design. Design and develop application solutions that meet business process and application requirements. Ensure that the applications are user-friendly and meet the desired functionality. Conduct testing and debugging of applications to identify and resolve any issues. Provide technical support and guidance to the development team. Stay updated with the latest industry trends and technologies to enhance application design and development. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow Configuration Management Database (CMDB). Strong understanding of IT service management principles and practices. Experience in designing and implementing ServiceNow CMDB solutions. Knowledge of ServiceNow platform and its various modules. Experience with ITIL processes and best practices. Good To Have Skills:Experience with IT asset management and configuration management. Familiarity with IT infrastructure library (ITIL) framework. Experience with ServiceNow Discovery and Service Mapping. Knowledge of relational databases and SQL queries. Additional Information: The candidate should have a minimum of 2 years of experience in ServiceNow Configuration Management Database (CMDB). This position is based at our Pune office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in problem-solving discussions. Provide ongoing support to clients, ensuring their issues are resolved in a timely manner. Interact with clients to accurately define and understand their issues. Utilize deep product knowledge to interpret and design effective resolutions. Collaborate with the team to continuously improve system performance and client satisfaction. Stay updated with the latest product developments and enhancements. Contribute to the development of knowledge base articles and documentation. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support. Good To Have Skills:Experience with incident management tools. Strong understanding of IT service management principles and best practices. Excellent communication and interpersonal skills. Ability to troubleshoot and resolve technical issues effectively. Knowledge of ITIL framework and processes. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education