8482 Service Management Jobs - Page 37

Join us as a Performance & Business Management Analyst Take on a role with great career development potential and harness your analytical talents Well look to you utilise your specialist knowledge in Internal & External Service Managementand provide insightful analysis and understand the impact to the business You'll be providing analysis and recommendations for leadership teams, which will inform business decision-making and support our long term goals What you'll do As a Performance & Business Management Analyst, ( Outsourcing Internal Service Management / External Service Management ). Your responsibilities will include: Engaging and influencing stakeholders to make sure that the best out...

About The Role Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Infrastructure Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will be responsible for overseeing the delivery of various programs, projects, or managed services. Your typical day will ...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer in the Cloud Migration & Implementation team, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Service Management. Your typical day will involve co...

The Field Service Technician plays a pivotal role in enabling a seamless user experience. Responsibilities encompass a wide range of tasks, from meticulously tracking orders to efficiently managing hardware and accessory deployment. Field Service Technicians are the backbone of front-line user support, ensuring that conference rooms are well-maintained and behind-the-scenes user setups are flawlessly executed. Beyond their technical duties, Field Service Technicians focus on fostering strong relationships with users, understanding their needs, and ensuring their satisfaction. They will support Astreyas ever- expanding customer base and ensure a consistently high-quality user support experien...

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Position Overview We are seeking a Cloud Identity & Automation Engineer with 3-6 years of experience to architect and implement secure, scalable automation solutions across enterprise identity platforms and multi-cloud environments. This role combines deep expertise in API-driven automation, identity lifecycle management, and cloud security engineering to transform manual workflows into intelligent, automated operations. Core Responsibilities Design and develop comprehensive API automation solutions across enterprise platforms, including ServiceNow, Microsoft Entra ID (Azure AD), and Google Cloud Platform Build and maintain identity lifecycle automation workflows, including user provisioning...

About The Role Proven experience as a ServiceNow Developer with expertise in Customer Service Management (CSM) and financial modules. Strong understanding of ServiceNow architecture, data model, and security principles. Experience in designing and implementing ServiceNow solutions, including custom applications, workflows, and integrations. Proficiency in JavaScript, HTML, CSS, and other web technologies. Excellent analytical and problem-solving skills. Strong communication and collaboration abilities. ServiceNow Certified System Administrator (CSA) certification is preferred. Experience with virtual agent deployment is a plus. Ability to work independently and as part of a team in a fast-pa...

About The Role Understanding of Field Service business – Workforce Management, Asset Service Management, Warranty & Service Contract Management, FSL Mobile App Excellent knowledge of Salesforce, FSL - Configuration & Customization Strong SFDC Development Experience on both Classic (Apex, Visual Force, SOQL, SOSL) and Lightning (Aura & LWC) Integration skills - REST, SOAP Manage API integrations and web services Experience on Flows, Process Builder, and Trigger development 7+ years IT/FSM/SFDC experience preferable Minimum 5 years’ experience on FSL Configuration, architecture, and development Experience as Salesforce Technical Architect preferable Should be certified on Salesforce with at le...

About The Role Desired Competencies (Technical/Behavioral Competency) Must-Have DigitalServiceNow IT Service Management ServiceNow ServiceNow ITAM (IT Asset Management) Good-to-Have ServiceNow GRCIntegrated Risk Management Role Descriptions / Expectations from the Role ServiceNow ITSM development experience is must. Developing and configuring ServiceNow applications and workflows. Implementing integrations with other systems using APIs and web services. Collaborating with IT teams to gather and analyze requirements. Performing regular system maintenance, such as upgrades and patch management. Additional Information Location: Chennai Job Function: Technology Role: Developer Desired Skills: IT...

About The Role Process Ownership: Develop, implement, and maintain CMDB processes, policies, and procedures in alignment with ITIL best practices. Data Integrity & Quality: Ensure accuracy, completeness, and consistency of configuration item data within the CMDB. Governance & Compliance: Enforce CMDB governance policies, conduct regular audits, and ensure compliance with regulatory and organizational standards. Collaboration: Work closely with IT teams (Service Desk, Incident, Change, and Problem Management) to support configuration management activities and resolve data issues. ITIL Framework: Strong knowledge of ITIL framework, especially Configuration Management and Service Asset Manageme...

About The Role Good knowledge of various ServiceNow modules including: Incident Management Problem Management Change Management Asset Management Service Management CMDB Service Portal Virtual Agent Workspaces etc. Job Details Location: Hyderabad Job Function: IT Infrastructure Services Role: Developer Desired Skills: Service Now Qualifications Bachelor of Computer Application

About The Role Experience in S4 HANA Plant Maintenance Functional Consulting. Contribute to the designing of plant maintenance processes and work with leadership to develop strategies, tactics, and technology enablers for plant maintenance and service management. Implement all necessary components for SAP Plant Maintenance application. Ability to build and maintain best practices. Minimum of 1-2 completed end-to-end implementations. Experience in Asset Management. Customizing knowledge of SAP Plant Maintenance processes such as Breakdown, Corrective and Preventive Maintenance, Investment Order Warranty Management, Refurbishment Process, Calibration Process, Predictive Maintenance, and MRO pr...

workshop management Effective management of workshop team. Ensure adherence to Service quality standards. Profitability of workshops. All service KPI’s (Service Retention, Service TAT, Parts target, NPS, VAS Sales etc.) target achieving

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : NA Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ...

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Incident Management Good to have skills : Problem Management Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporti...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes. EducationGraduate DegreeTotal Years of Experience6 to 7 years of Industry ExperienceTotal Years of Role Specific Experience3+ years of HRO Experienceas a Team lead HR Transactions / Workforce Data Adm...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Enterprise Systems Monitoring Tools Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, your typical day involves resolving incidents and problems across va...

Service Introduction Specialist The Service Introduction Specialist will partner with Service Owners, Project Managers, and the Project Management Office to ensure that new services meet established standards, documented and are transitioned smoothly into BAU with all controls signed off before operational use. This role evaluates the quality of project outputs against Service Transition standards and policies, supported by approved evidence criteria. Key Responsibilities: Serve as the primary contact for Service Introduction on assigned projects/services, ensuring completion of all required checks. Identify, manage, and escalate risks and issues related to Service Introduction, proposing an...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : NA Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 3 year(s) of experienc...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Site Reliability Engineering Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic environment where your primary focus will be...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, your typical day involves resolving incidents and problems that span vario...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Site Reliability Engineering Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic environment where your primary focus will be o...

About The Role Project Role : Service Management Practitioner Project Role Description : Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Must have skills : Critical Incident Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Practitioner, you will support the delivery of programs, projects, or managed services. Your typical day will involve coordi...

ServiceNow ITAM Developer Location: PAN India (Primary: Bengaluru) Job Function: Technology Role: Developer Desired Skills: ServiceNow Responsibilities: Design, develop, configure, implement, and support all ITAM applications for various clients. Advise on multiple implementations of ServiceNow ITAM applications including Asset Management, Software Asset Management, Contract Management, and Configuration Management. Work with User Interface (UI) policies, data policies, UI actions, business rules, client scripts and ACLs. Manage data with tables, the configuration management database (CMDB), import sets, and update sets. Lead integration activities with SCCM, Intune, and other end user disco...