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Technology Support Engineer

Technology Support Engineer

Accenture

1 - 4 years

4 - 8 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

service delivery cloud reliability engineering incident management service management system reliability cloud infrastructure site reliability troubleshooting site reliability engineering maintenance alerting

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
Project Role :Technology Support Engineer
Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Site Reliability Engineering
Good to have skills :NA
Minimum 2 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:As a Technology Support Engineer, you will engage in a dynamic environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential as you work towards issue analysis and resolution, contributing to a seamless operational flow and enhancing overall service delivery.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Assist in the development and maintenance of operational documentation to ensure clarity and consistency.

Engage in continuous improvement initiatives to enhance service delivery and operational efficiency.
Professional & Technical
Skills:

Must To Have
Skills:

Proficiency in Site Reliability Engineering.

Strong understanding of incident management processes and tools.

Experience with monitoring and alerting systems to ensure system reliability.

Familiarity with cloud infrastructure and services to support operational needs.

Ability to analyze system performance metrics and implement improvements.
Additional Information:

The candidate should have minimum 2 years of experience in Site Reliability Engineering.

This position is based at our Bengaluru office.

A 15 years full time education is required.
Qualification15 years full time education

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Technology Support Engineer