4243 Service Management Jobs - Page 41

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : ServiceNow IT Service Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of applications. Your typical day will involve collaborating with s...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : Servicenow Tools Administration Minimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As a ServiceNow HR Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with ServiceNow HR Service Management (HR) and coll...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : BMC Helix ITSM Good to have skills : BMC Helix Discovery Minimum 7.5 year(s) of experience is required Educational Qualification : NA Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand their needs and translating them into functional designs. Roles & Responsibilities: Expected to be an SME Collaborate and manage the t...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or ap...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Spanish Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client an...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would yo...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to qual...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to qual...

We are looking for a dynamic and experienced Service Manager to lead a premium brand service center operations The ideal candidate should have prior experience managing a service center or be an enthusiastic professional from the automotive service field ready to step into a leadership role

1 Dealer outletwise manpower required no as per manpower policy to be maintained in MILE portal for all dealer outlets as per Business plan 2 Tracking Adequecy role holderwise /dealer outletwise and alert CCM/RCCM for filling the gap - publish monthly MIS 3 Tracking training status and seat utilisation for different role holders - Co-Ordinate with MILEs for seat nomination for specific courses 4 pMILE capacity utilsation and publishing monthly MIS in co-ordination with MILE 5 Co-ordinating and executing the institutional tie-ups( ITI and colleges ) as per HO targets and recruitment from them by dealers 6 Deployment of cluster trainers and their utilsation 7 Alignment of dealer and AO team on...

Scope of work includes standardized service areas / lines with limited volatility & limited change mgmt, practices Work with partners across geographies for multiple verticals within function to implement SMO approach Ensure service improvement plans are tracked & brought to closure SPOC to liaison with the customer in case of any issue or concern related to service delivery across the function Establish and maintain relationships with customer, suppliers & third party vendors Have the potential to interact and participate in functional Leadership meetings Responsible for any update/change in the Master Service Agreements Work with GPOs and ops team to understand the change in process and it...

1. Partner with senior leaders to define and implement long-term service strategies that align with the organisations goals. 2. Actively participate in functional leadership team meetings, sharing insights and partnering on solutions and business change implementations. 3. Tailor service experiences based on business models and stakeholder needs to personalize interactions. 4. Develop a roadmap for service management that includes key milestones, resource allocation, and performance metrics. 5. Take ownership of timely and accurate service performance by monitoring, reporting, and governance. 6. Analyze periodic performance, identify triggers for KPI/SLA misses, and strengthen controls to in...

Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS Ensuring System Readiness for Parts before seeding / Launch of new Products (Creating Service kits, Child parts nos Define preliminary inventory norms for Warehouse and Dealerships Develop and Update Literature for existing products (Operators Manual, Parts catalogue Service Manual, Wall Charts, DATA book Create e- CATALOGUE (Parts) for all New Models Design special Service Tools for New Products so as to improve Service quality at Dealerships Enabling the MEC Team to impart Training on New Products (Provide technical inputs, Training aids, faculty

KPMG India is looking for Manager - Finance Managed Services Manager - Finance Managed Services to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achievin...

KPMG India is looking for Manager - TPRM-Advisory Services Manager - TPRM-Advisory Services to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving bu...

KPMG India is looking for Analyst - Employee Vetting & Background checks Analyst - Employee Vetting & Background checks to join our dynamic team and embark on a rewarding career journeyThe Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives. Key Responsibilities: Data Analysis: Conduct in-depth analysis of large and complex datasets to extract meaningful insights. Utilize statistical and data visualization tools to present findings in a clear and concise manner. Strategic Plann...

KPMG India is looking for Analyst - Employee Vetting & Background checks Analyst - Employee Vetting & Background checks to join our dynamic team and embark on a rewarding career journeyThe Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives. Key Responsibilities: Data Analysis: Conduct in-depth analysis of large and complex datasets to extract meaningful insights. Utilize statistical and data visualization tools to present findings in a clear and concise manner. Strategic Plann...

Willing to work in Night Shift. Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software. Complete primary intake and initial triage of incoming calls. Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance process Input quality data in ticketing system, Salesforce. Research hardware and software problems defined by customers and provide diagnosis and resolution Perform basic walkthrough of configuration with the customer Understand escalation process and perform escalation process in a timely manner Actively participate in team meetings to provi...

Responsible for driving, managing, and coordinating the response to all major incidents including escalation, follow through, dissemination of workarounds or resolution advice and closure. Responsible for timely, clear, accurate and punctual communications to stakeholders and customers. Driving the efficiency and effectiveness of the incident management process. Ensuring that all IT teams follow the incident management process for every incident. Responsible for chairing and driving major incident management bridges to reduce MTTR (Mean Time to Repair). Maintain and uphold Incident Management policies and procedures in accordance with ITIL processes Acting as process owner of incident manage...

The ServiceNow expert determines the best technical solutions and support to satisfy ESM(Enterprise service management) functional and business requirements. This position is responsible for Activation and configuration of ServiceNow applications to meet business needs Development of workflows and scripts to personalize existing ServiceNow applications Working closely with customers to research, design, develop and deliver innovative solutions to improve their business processes Coach business users to create their own Services from inception to completion in order to automate and improve processes Assisting in the identification of best practices for development of new and existing ServiceN...

The Event Manager is responsible for managing and optimizing event monitoring processes, focusing on alert tuning and correlation to enhance the efficiency and effectiveness of IT operations. This role plays a key part in ensuring that alerts are actionable, reducing noise, and improving response times. The Event Manager collaborates closely with IT teams, clients, and stakeholders to refine monitoring strategies and ensure alignment with business priorities. The ideal candidate has a strong background in IT event management, monitoring tools, and automation, with a keen focus on continuous improvement to drive operational excellence. Responsibilities: Strategic Planning Develop and implemen...

ZenTrades is a fast-growing AI agent platform built on top of our own system of record, revolutionizing compliance-heavy industries such as fire safety and electrical. With over 150 customers and growing ~15% month-over-month, we are at an inflection point, poised to redefine the blue-collar sector by modernizing and scaling traditionally underserved industries. Our mission is to bring AI-driven solutions to industries that have long lagged in technological adoption. Through our AI Agent, we empower compliance-regulated businesses to scale efficiently, improving customer outcomes while driving significant operational transformation. This hands-on leadership role is pivotal to driving our suc...

. Business Associate Intern (Content Writer) Location Pune, MH (in-office) We are looking for a creative and motivated Content Writer Intern to join our team. As a Content Writer Intern, you will assist in creating, editing, and publishing engaging content across various platforms. This role is ideal for individuals who want to develop their writing skills, understand digital content strategies, and gain hands-on experience in content marketing. About ZenTrades ZenTrades is a growing product startup with a strong foundation in delivering AI-powered SaaS solutions (CRM + ERP) for Field Service Management. Our core focus is towards creating the future of Field Service Management, where trade s...

Your Role Responsible for facilitating the creation and distribution of periodic reports for external and internal customers Prepares and reviews workpapers for state audits as requested by the state regulators. Responsible for the facilitation of reconciliation of items that are out of standard of expected results Manage customer reporting setup and changes including Online access Effectively work with administrative and operational personnel Your Profile 4 to 6 years experience in Availability Management Two-year college degree or material work experience in related field. Knowledge and demonstrated use of Microsoft Office productsExcel; Word; PowerPoint; with a particular emphasis on Exce...

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team i...