1024 Service Management Jobs - Page 38

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Document client issues and resolutions for future reference. Collaborate with cross-functional teams to enhance system performance. Stay updated on industry trends and technologies to improve support services. Professional & Technical Skills: Must To Have Skills:Proficiency in Configuration Database & CI Management. Strong understanding of ITIL framework. Experience in managing configuration items and maintaining the CMDB. Knowledge of IT service management tools like ServiceNow. Good To Have Skills:Experience with IT infrastructure management tools. Additional Information: The candidate should have a minimum of 3 years of experience in Configuration Database & CI Management. This position is based at our Kolkata office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Technology Architect Project Role Description : Review and integrate all application requirements, including functional, security, integration, performance, quality and operations requirements. Review and integrate the technical architecture requirements. Provide input into final decisions regarding hardware, network products, system software and security. Must have skills : Enterprise Network Operations Good to have skills : Service Management Framework Design and Implementation Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Architect, you will review and integrate all application requirements, including functional, security, integration, performance, quality, and operations requirements. You will also review and integrate the technical architecture requirements and provide input into final decisions regarding hardware, network products, system software, and security. Your typical day will involve analyzing and understanding application requirements, collaborating with cross-functional teams, and making informed decisions to ensure the successful integration of technology solutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Collaborate with cross-functional teams to analyze and understand application requirements. Review and integrate all application requirements, including functional, security, integration, performance, quality, and operations requirements. Review and integrate the technical architecture requirements. Provide input into final decisions regarding hardware, network products, system software, and security. Ensure the successful integration of technology solutions. Professional & Technical Skills: Must To Have Skills:Proficiency in Enterprise Network Operations. Good To Have Skills:Experience with Service Management Framework Design and Implementation. Strong understanding of network operations and infrastructure. Experience in designing and implementing enterprise-level network solutions. Knowledge of network security protocols and best practices. Familiarity with network monitoring and troubleshooting tools. Ability to analyze complex network issues and provide effective solutions. Additional Information: The candidate should have a minimum of 3 years of experience in Enterprise Network Operations. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role :Application Tech Support Practitioner Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills :Service Desk Management, Service Desk Voice Support Good to have skills :NA Minimum 2 year(s) of experience is required Educational Qualification :Bachelors degree Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality and use exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. Roles & Responsibilities: Act as the ongoing interface between the client and the system or application Dedicate to quality and use exceptional communication skills to keep our world-class systems running Accurately define client issues Interpret and design resolutions based on deep product knowledge Provide service desk voice support Troubleshoot and resolve technical issues reported by clients Document and track all client interactions and resolutions Collaborate with cross-functional teams to resolve complex technical issues Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support Strong understanding of IT service management principles and practices Excellent problem-solving and analytical skills Ability to effectively communicate technical information to non-technical clients Experience in troubleshooting and resolving technical issues Knowledge of incident management and ticketing systems Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management This position is based at our Bengaluru office A degree in a relevant field is required Qualifications Bachelors degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide voice support to clients in troubleshooting and resolving technical issues. Ensure timely resolution of incidents and service requests. Collaborate with cross-functional teams to identify and resolve complex technical issues. Document and maintain accurate records of client interactions and technical solutions. Contribute to the continuous improvement of support processes and procedures. Stay updated with the latest product knowledge and industry trends. Assist in training new team members on technical support processes and tools. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support. Strong understanding of IT service management principles and best practices. Excellent communication and interpersonal skills to effectively interact with clients. Ability to troubleshoot and resolve technical issues in a timely manner. Knowledge of incident management and ticketing systems. Familiarity with remote desktop tools and software. Good To Have Skills:Experience with ITIL framework. Experience in providing technical support for cloud-based applications. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide service desk management and voice support to clients. Accurately define client issues and interpret and design resolutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running. Collaborate with cross-functional teams to ensure timely resolution of client issues. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills:Service Desk Voice Support. Strong understanding of ITIL framework and service management principles. Experience with incident management and problem management processes. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple priorities. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional customer service. This position is based at our Bengaluru office. Qualifications Bachelor Degree

Project Role :Service Delivery Operations Representati Project Role Description :Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost. Must have skills :Infrastructure Service Management Good to have skills :NA Minimum 7.5 year(s) of experience is required Educational Qualification :15 years full time education Summary:As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Your typical day will involve overseeing work assignments, ensuring efficient service delivery, and maintaining high-quality standards. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Manage service delivery quality and cost Assign and manage work assignments Drive people management activities for the delivery team Professional & Technical Skills: Must To Have Skills:Proficiency in Infrastructure Service Management Good To Have Skills:Experience with IT Service Management Strong understanding of ITIL framework Experience in incident management and problem management Knowledge of service level agreements (SLAs) and service level management Familiarity with change management processes Excellent communication and interpersonal skills Additional Information: The candidate should have a minimum of 7.5 years of experience in Infrastructure Service Management This position is based at our Bengaluru office A 15 years full time education is required Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Bachelors degree B2 level certification in German Language Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Should be German Language proficient with minimum B2 level certification. Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Document client issues and resolutions accurately. Collaborate with cross-functional teams to enhance system performance. Stay updated on industry trends and best practices for continuous improvement. Professional & Technical Skills: Should be German Language proficient with minimum B2 level certification. Must To Have Skills:Proficiency in Service Desk Management. Strong understanding of ITIL framework. Experience in incident management and problem resolution. Good To Have Skills:Knowledge of IT service management tools. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A Bachelors degree B2 level certification in German Language is required. Qualifications Bachelors degree B2 level certification in German Language

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Communicate with clients to understand their needs and provide appropriate solutions. Document and maintain records of client interactions and resolutions. Collaborate with cross-functional teams to improve system performance and reliability. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management. Strong understanding of ITIL framework and incident management processes. Experience in troubleshooting and resolving technical issues. Excellent communication and interpersonal skills. Good To Have Skills:Experience with IT service management tools. Knowledge of IT infrastructure and networking concepts. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support, interfacing with clients to accurately define and resolve issues. Manage service desk operations, ensuring world-class system performance. Utilize exceptional communication skills to maintain ongoing client relationships. Interpret and design resolutions based on deep product knowledge, utilizing problem-solving skills to ensure client satisfaction. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Good To Have Skills:Knowledge of ITIL framework, Incident Management, Problem Management Strong understanding of IT service management principles and practices. Experience with ticketing tools such as ServiceNow or Remedy. Excellent communication and interpersonal skills. Ability to work in a fast-paced, high-pressure environment. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional service desk support. This position is based at our Pune office. Qualification Bachelor Degree

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : IBM z/OS Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : Graduate or B tech or M Tech Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic to intermediate level troubleshooting tasks. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide hardware/software support for configured services running on various platforms. Implement technology at the operating system-level across all server and network areas. Perform L1 and L2/ basic and intermediate level troubleshooting. Maintain and update documentation related to technical support activities. Collaborate with cross-functional teams to resolve technical issues efficiently. Professional & Technical Skills: Must To Have Skills:Proficiency in IBM z/OS. Strong understanding of system administration and maintenance. Experience in diagnosing and resolving technical issues in a timely manner. Knowledge of networking protocols and configurations. Familiarity with ITIL framework for service management. Additional Information: The candidate should have a minimum of 3 years of experience in IBM z/OS. This position is based at our Chennai office. A Graduate or B Tech or M Tech degree is required. Qualifications Graduate or B tech or M Tech

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Critical Incident Management Good to have skills : Change Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas, and troubleshooting at L1 and L2 levels. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Ensure timely resolution of critical incidents. Collaborate with cross-functional teams to address technical issues. Maintain documentation of incident resolutions and troubleshooting steps. Implement best practices for incident management. Provide training and guidance to junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in Critical Incident Management. Good To Have Skills:Experience with Change Management. Strong problem-solving skills in critical incident scenarios. Knowledge of ITIL framework for incident management. Ability to prioritize and manage multiple incidents simultaneously. Additional Information: The candidate should have a minimum of 3 years of experience in Critical Incident Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Service Management Practitioner Project Role Description : Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Must have skills : Site Reliability Engineering Good to have skills : Service Integration and Management (SIAM) Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Practitioner, you will support the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be based in Kolkata and should have a minimum of 7.5 years of experience in Site Reliability Engineering. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Manage and oversee the delivery of programs, projects, or managed services. Ensure adherence to project timelines and deliverables. Professional & Technical Skills: Must To Have Skills:Proficiency in Site Reliability Engineering. Good To Have Skills:Experience with Service Integration and Management (SIAM). Strong understanding of IT service management principles and practices. Experience in incident management, problem management, and change management processes. Knowledge of ITIL framework and its application in service management. Familiarity with service level agreements (SLAs) and service level management. Ability to analyze and interpret data to identify trends and patterns. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 7.5 years of experience in Site Reliability Engineering. This position is based at our Kolkata office. A 15 years full-time education is required. Qualifications 15 years full time education

DevOps engineer is responsible for designing, developing, and implementing solutions using the Microsoft Power Platform suite, including Power Apps, Power Automate, AI Builder, CoPilot studio. DevOps Engineers ensure that the products and platforms are usable by target users as per agreed service levels, in collaboration with other teams and stakeholders. They combine DevOps principles and practices with service management processes and proactively contribute to realizing the operations performance targets and enabling uninterrupted business operations. Your deep knowledge and hands-on experience with low-code concepts and patterns will enable you to create scalable, robust, and efficient solutions that align with our business objectives. You will collaborate closely with cross-functional teams to ensure successful project delivery. Our mission is to empower businesses to streamline their processes, increase operational efficiency, and drive growth through cutting-edge Low-Code Automation and data-driven solutions. This position requires robust technical capabilities, team spirit, and a customer-centric mindset. Main responsibilities Develop and implement custom solutions using Power Apps and Power Automate ( incl use of Co-Pilot studio, Dataverse ) Automate workflows and business processes Collaborate with stakeholders to gather requirements and provide technical solutions Stay up to date with the latest Power Platform features and trends Automate business processes and workflows using Microsoft Power Automate. . Integrate Power Platform solutions with other Microsoft services and third-party applications. Ensure solutions are scalable, maintainable, and secure. Provide technical support and training to users. Applying Power Apps including an in-depth understanding of customisation, configuration, integration, and extensibility, as well as boundaries and constraints Assisting in collecting and identifying functional requirements Raising the causes of bugs or potential issues of the product and fixing technical issues Being adept at leveraging new approaches to solutions for system design and functionality Addressing and remediating security vulnerability Help guide teams to effectively use the Microsoft Power Platform ( Understand business difficulties to provide solutions by applying problem-solving and decision-making skills Keep abreast of new technologies and be aware of industry standards, best practices, and trends Use various connectors to connect disparate systems to Power Platform applications. Recommend and guide development of APIs for Line of Business applications that do not have native connectors Identify areas and processes where Power Platform and Microsoft 365 can be better leveraged and facilitate process improvement Assists in the evaluation, development, and implementation of company systems, including custom developed, off-the-shelf, and/or hosted solutions. Contribute across all phases of the software development life cycle Adept at crafting Power Apps and Power Platform solutions with the ability to impart your knowledge to both pro-developers and citizen developers. Requirements for the role Min 8 years experience in enterprise automation, low-code/no-code platforms, as developer Have strong development experience on Power Platforms ( Power Apps, Power Automate) Experience with common data service, data connectors, and APIs. Knowledge of additional programming languages like JavaScript, HTML, and CSS. Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Familiarity with Agile development methodologies. Solid experience on backlog management, using JIRA, capable of translate between business and technical viewpoints. Strong familiarity and experience with agile, DevOps ways of working and Value- driven prioritization and execution practices Excellent team player, able to take/give feedback directly and improve ways of working & collaboration towards positive direction Deeply interested in automation solution technology, have interested in understanding how technology can help KONE business in productivity gain and efficiency improvement Excellent verbal and written communication in English, able to present content with clarity concisely

Lead or support the rollout of Microsoft 365 services across the organization. Act as the SME for all digital workspace components including Microsoft 365, virtual desktops (Citrix/VMware/Azure Virtual Desktop), endpoint management (Intune/Config Manager), and collaboration tools. Define and implement the digital workspace architecture and roadmap aligned with business and IT strategies. Provide expert-level guidance for the integration, configuration, and support of digital workspace platforms. Lead or support projects related to Microsoft 365 rollouts, device management, VDI deployments, and remote work enablement. Work closely with infrastructure, security, and service desk teams to ensure successful solution delivery. Evaluate and recommend digital tools and enhancements based on business needs. Oversee performance monitoring, incident resolution, and change management for digital workspace systems. Define policies for access, device security, data protection, and usage in coordination with cybersecurity teams. Perform regular assessments and health checks of workspace technologies to improve reliability and user experience. Advocate for the end-user by ensuring solutions are intuitive, reliable, and supported by proper training and documentation. Collaborate with internal teams to improve user adoption and digital literacy. Analyze user feedback and usage analytics to optimize the digital environment. Plan and execute M365 migration projects (e. g. , Exchange to Exchange Online, file shares to OneDrive/SharePoint). Coordinate with vendors and stakeholders for successful deployment. Configure and manage M365 components, including Exchange Online, Teams, SharePoint Online, Intune, Azure AD, and Defender for M365. Maintain and monitor day-to-day operations of the Microsoft 365 environment. Manage users, licenses, roles, and groups in Microsoft 365 Admin Center and Azure AD. Configure policies and compliance settings using Microsoft Purview and Security & Compliance Center. Handle escalated support issues, troubleshooting and resolving service-related incidents. Monitor service health, performance, and ensure system availability. Implement and manage data loss prevention (DLP), multi-factor authentication (MFA), conditional access policies, and other security features. Work with IT Security teams to ensure compliance with organizational and industry standards. Develop documentation, guides, and training material for end-users. Conduct training sessions to drive adoption of M365 collaboration tools. Provide guidance on best practices and efficient use of Microsoft 365 apps. Required Qualifications Bachelor s degree in computer science, Information Technology, or related field. 8-10 years of experience with Microsoft 365 implementation and administration. Deep expertise in Microsoft 365 (Teams, SharePoint, OneDrive, Exchange Online), Intune, Azure AD, and endpoint lifecycle management. Experience with VDI technologies (Citrix, VMware Horizon, or AVD). Proficient in PowerShell scripting and automation. In-depth knowledge of Microsoft 365 platform, including Exchange Online, SharePoint Online, Teams, OneDrive, Intune, and Azure AD. Experience with PowerShell scripting for automation and administration. Familiarity with M365 licensing, service management, and support models. Preferred Qualifications Microsoft certifications (MS-102, MS-700, MS-500, AZ-104, MD-102). Experience with hybrid environments and on-premises AD synchronization (AAD Connect). Knowledge of Microsoft Defender for Endpoint, Purview, or Microsoft Sentinel. Knowledge of Zero Trust, Conditional Access, and endpoint security policies. Experience with mobile device management (MDM) and bring-your-own-device (BYOD) strategies. Understanding of ITIL or service management processes.

Lead or support the rollout of Microsoft 365 services across the organization. Act as the SME for all digital workspace components including Microsoft 365, virtual desktops (Citrix/VMware/Azure Virtual Desktop), endpoint management (Intune/Config Manager), and collaboration tools. Define and implement the digital workspace architecture and roadmap aligned with business and IT strategies. Provide expert-level guidance for the integration, configuration, and support of digital workspace platforms. Lead or support projects related to Microsoft 365 rollouts, device management, VDI deployments, and remote work enablement. Work closely with infrastructure, security, and service desk teams to ensure successful solution delivery. Evaluate and recommend digital tools and enhancements based on business needs. Oversee performance monitoring, incident resolution, and change management for digital workspace systems. Define policies for access, device security, data protection, and usage in coordination with cybersecurity teams. Perform regular assessments and health checks of workspace technologies to improve reliability and user experience. Advocate for the end-user by ensuring solutions are intuitive, reliable, and supported by proper training and documentation. Collaborate with internal teams to improve user adoption and digital literacy. Analyze user feedback and usage analytics to optimize the digital environment. Plan and execute M365 migration projects (e. g. , Exchange to Exchange Online, file shares to OneDrive/SharePoint). Coordinate with vendors and stakeholders for successful deployment. Configure and manage M365 components, including Exchange Online, Teams, SharePoint Online, Intune, Azure AD, and Defender for M365. Maintain and monitor day-to-day operations of the Microsoft 365 environment. Manage users, licenses, roles, and groups in Microsoft 365 Admin Center and Azure AD. Configure policies and compliance settings using Microsoft Purview and Security & Compliance Center. Handle escalated support issues, troubleshooting and resolving service-related incidents. Monitor service health, performance, and ensure system availability. Implement and manage data loss prevention (DLP), multi-factor authentication (MFA), conditional access policies, and other security features. Work with IT Security teams to ensure compliance with organizational and industry standards. Develop documentation, guides, and training material for end-users. Conduct training sessions to drive adoption of M365 collaboration tools. Provide guidance on best practices and efficient use of Microsoft 365 apps. Required Qualifications Bachelors degree in computer science, Information Technology, or related field. 8-10 years of experience with Microsoft 365 implementation and administration. Deep expertise in Microsoft 365 (Teams, SharePoint, OneDrive, Exchange Online), Intune, Azure AD, and endpoint lifecycle management. Experience with VDI technologies (Citrix, VMware Horizon, or AVD). Proficient in PowerShell scripting and automation. In-depth knowledge of Microsoft 365 platform, including Exchange Online, SharePoint Online, Teams, OneDrive, Intune, and Azure AD. Experience with PowerShell scripting for automation and administration. Familiarity with M365 licensing, service management, and support models. Preferred Qualifications Microsoft certifications (MS-102, MS-700, MS-500, AZ-104, MD-102). Experience with hybrid environments and on-premises AD synchronization (AAD Connect). Knowledge of Microsoft Defender for Endpoint, Purview, or Microsoft Sentinel. Knowledge of Zero Trust, Conditional Access, and endpoint security policies. Experience with mobile device management (MDM) and bring-your-own-device (BYOD) strategies. Understanding of ITIL or service management processes.

Lead or support the rollout of Microsoft 365 services across the organization. Act as the SME for all digital workspace components including Microsoft 365, virtual desktops (Citrix/VMware/Azure Virtual Desktop), endpoint management (Intune/Config Manager), and collaboration tools. Define and implement the digital workspace architecture and roadmap aligned with business and IT strategies. Provide expert-level guidance for the integration, configuration, and support of digital workspace platforms. Lead or support projects related to Microsoft 365 rollouts, device management, VDI deployments, and remote work enablement. Work closely with infrastructure, security, and service desk teams to ensure successful solution delivery. Evaluate and recommend digital tools and enhancements based on business needs. Oversee performance monitoring, incident resolution, and change management for digital workspace systems. Define policies for access, device security, data protection, and usage in coordination with cybersecurity teams. Perform regular assessments and health checks of workspace technologies to improve reliability and user experience. Advocate for the end-user by ensuring solutions are intuitive, reliable, and supported by proper training and documentation. Collaborate with internal teams to improve user adoption and digital literacy. Analyze user feedback and usage analytics to optimize the digital environment. Plan and execute M365 migration projects (e. g. , Exchange to Exchange Online, file shares to OneDrive/SharePoint). Coordinate with vendors and stakeholders for successful deployment. Configure and manage M365 components, including Exchange Online, Teams, SharePoint Online, Intune, Azure AD, and Defender for M365. Maintain and monitor day-to-day operations of the Microsoft 365 environment. Manage users, licenses, roles, and groups in Microsoft 365 Admin Center and Azure AD. Configure policies and compliance settings using Microsoft Purview and Security & Compliance Center. Handle escalated support issues, troubleshooting and resolving service-related incidents. Monitor service health, performance, and ensure system availability. Implement and manage data loss prevention (DLP), multi-factor authentication (MFA), conditional access policies, and other security features. Work with IT Security teams to ensure compliance with organizational and industry standards. Develop documentation, guides, and training material for end-users. Conduct training sessions to drive adoption of M365 collaboration tools. Provide guidance on best practices and efficient use of Microsoft 365 apps. Required Qualifications Bachelor s degree in computer science, Information Technology, or related field. 8-10 years of experience with Microsoft 365 implementation and administration. Deep expertise in Microsoft 365 (Teams, SharePoint, OneDrive, Exchange Online), Intune, Azure AD, and endpoint lifecycle management. Experience with VDI technologies (Citrix, VMware Horizon, or AVD). Proficient in PowerShell scripting and automation. In-depth knowledge of Microsoft 365 platform, including Exchange Online, SharePoint Online, Teams, OneDrive, Intune, and Azure AD. Experience with PowerShell scripting for automation and administration. Familiarity with M365 licensing, service management, and support models. Preferred Qualifications Microsoft certifications (MS-102, MS-700, MS-500, AZ-104, MD-102). Experience with hybrid environments and on-premises AD synchronization (AAD Connect). Knowledge of Microsoft Defender for Endpoint, Purview, or Microsoft Sentinel. Knowledge of Zero Trust, Conditional Access, and endpoint security policies. Experience with mobile device management (MDM) and bring-your-own-device (BYOD) strategies. Understanding of ITIL or service management processes.

Lead or support the rollout of Microsoft 365 services across the organization. Act as the SME for all digital workspace components including Microsoft 365, virtual desktops (Citrix/VMware/Azure Virtual Desktop), endpoint management (Intune/Config Manager), and collaboration tools. Define and implement the digital workspace architecture and roadmap aligned with business and IT strategies. Provide expert-level guidance for the integration, configuration, and support of digital workspace platforms. Lead or support projects related to Microsoft 365 rollouts, device management, VDI deployments, and remote work enablement. Work closely with infrastructure, security, and service desk teams to ensure successful solution delivery. Evaluate and recommend digital tools and enhancements based on business needs. Oversee performance monitoring, incident resolution, and change management for digital workspace systems. Define policies for access, device security, data protection, and usage in coordination with cybersecurity teams. Perform regular assessments and health checks of workspace technologies to improve reliability and user experience. Advocate for the end-user by ensuring solutions are intuitive, reliable, and supported by proper training and documentation. Collaborate with internal teams to improve user adoption and digital literacy. Analyze user feedback and usage analytics to optimize the digital environment. Plan and execute M365 migration projects (e. g. , Exchange to Exchange Online, file shares to OneDrive/SharePoint). Coordinate with vendors and stakeholders for successful deployment. Configure and manage M365 components, including Exchange Online, Teams, SharePoint Online, Intune, Azure AD, and Defender for M365. Maintain and monitor day-to-day operations of the Microsoft 365 environment. Manage users, licenses, roles, and groups in Microsoft 365 Admin Center and Azure AD. Configure policies and compliance settings using Microsoft Purview and Security & Compliance Center. Handle escalated support issues, troubleshooting and resolving service-related incidents. Monitor service health, performance, and ensure system availability. Implement and manage data loss prevention (DLP), multi-factor authentication (MFA), conditional access policies, and other security features. Work with IT Security teams to ensure compliance with organizational and industry standards. Develop documentation, guides, and training material for end-users. Conduct training sessions to drive adoption of M365 collaboration tools. Provide guidance on best practices and efficient use of Microsoft 365 apps. Required Qualifications Bachelor s degree in computer science, Information Technology, or related field. 8-10 years of experience with Microsoft 365 implementation and administration. Deep expertise in Microsoft 365 (Teams, SharePoint, OneDrive, Exchange Online), Intune, Azure AD, and endpoint lifecycle management. Experience with VDI technologies (Citrix, VMware Horizon, or AVD). Proficient in PowerShell scripting and automation. In-depth knowledge of Microsoft 365 platform, including Exchange Online, SharePoint Online, Teams, OneDrive, Intune, and Azure AD. Experience with PowerShell scripting for automation and administration. Familiarity with M365 licensing, service management, and support models. Preferred Qualifications Microsoft certifications (MS-102, MS-700, MS-500, AZ-104, MD-102). Experience with hybrid environments and on-premises AD synchronization (AAD Connect). Knowledge of Microsoft Defender for Endpoint, Purview, or Microsoft Sentinel. Knowledge of Zero Trust, Conditional Access, and endpoint security policies. Experience with mobile device management (MDM) and bring-your-own-device (BYOD) strategies. Understanding of ITIL or service management processes.

Responsible for participating as an individual contributor in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Interfaces with vendors, engineering and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Provides technical leadership to junior Engineers and project teams. Has in-depth experience, knowledge and skills in own discipline. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise. Requirements Masters degree or equivalent in (Business) Informatics or comparable and at least 6-8 years of experience in large scale Media and Telco companies At least 5 - 6 years of proven professional experience in ITSM projects and process implementation You have a strong track record of successfully delivering readiness and transformation plans across multi-platform, cross Service Introduction projects and engagements. You are a result and delivery-oriented person, you lead by example, communicating openly and transparently at all levels exhibiting pragmatism, drive, and credibility. You have distinctive problem-solving competence, as well as a high level of analytical thinking, willingness to learn and innovative ability Quick grasp of business processes and managing end-user expectations, using your experience and acquired knowledge to shape effective solutions that meet Sky s strategic Service Management and Business objectives Proven experience in creating and implementing KPIs and Reporting ITIL 4 certification required alongside the understanding of standard IT frameworks such as Scrum or DevOps Knowledge of Service Management tools (ServiceNow) Good written and spoken English skills, as well as the ability to work under pressure and assertiveness complete your profile Your strong sense of responsibility and social competence belong to your strengths, as well as your self-motivation Employees at all levels are expected to: Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Join us as a Service Recovery Manager at Barclays, where youll spearhead the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. As a part of the team, you will deliver technology stack, using strong analytical and problem solving skills to understand the business requirements and deliver quality solutions. Youll be working on complex technical problems that will involve detailed analytical skills and analysis. This will be done in conjunction with fellow engineers, business analysts and business stakeholders. To be successful as a Service Recovery Manager you should have experience with: Essential Skills: Experience in handing Major Incident is must with ability to drive complex Major Incident calls. Strong Documentation and Business Communication skills. Business and Technology stakeholder management. Strong understanding of Problem and Change Management. ITIL Service Management framework. Some other highly valued skills may include: Good understanding of technology Problem solving with analytical mindset Ability to drive MIM calls in high-pressure situation You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Pune location. Purpose of the role To mitigate the impact of unexpected incidents by identifying, responding and resolving disruptions that threaten the banks IT services, operations and technological infrastructure through effective decision making and successful resource delegation. Accountabilities Development, implementation and management of major incident management programmes. Execution of responses to reported incidents from various channels including email, phone and monitoring systems, prioritised by its potential impact to the banks IT systems, and provide regular status updates to affected stakeholders. Analysis of logs, system data and user reports to identify the root cause of incidents and determine the necessary course of action to resolve or follow escalation protocols to escalate incidents to the relevant team or individual for assistance. Execution of regular tests and simulations to test response procedures in the event of an incident. Documentation and analysis of past incident details, the steps to resolution and lessons learnt from each case to support the identification of recurring issues in the future, implement preventive measures to minimize future occurrence and to build a comprehensive knowledge bases of known issues. Assistant Vice President Expectations Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc). to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Microsoft Intune Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be based in Noida and should have a minimum of 5 years of experience in Microsoft Intune. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Coordinate the delivery of programs, projects, or managed services. Manage contracts and ensure effective contract management. Develop and maintain relationships with key stakeholders and sponsors. Ensure high levels of commitment and enable the strategic agenda. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Intune. Good To Have Skills:Experience with other mobile device management platforms. Strong understanding of service delivery operations. Experience in coordinating projects and managing contracts. Excellent relationship management and stakeholder engagement skills. Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft Intune. This position is based in Noida. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Intune, VMware AirWatch Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will engage in resolving client issues and ensuring system functionality. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective communication within the team. Implement best practices for system maintenance. Conduct regular system audits for performance optimization. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune, VMware AirWatch. Strong troubleshooting skills in Microsoft Intune and VMware AirWatch. Experience in system integration and configuration management. Knowledge of mobile device management (MDM) solutions. Familiarity with ITIL framework for service management. Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft Intune. This position is based at our Bengaluru office. A 15 years full-time education is required.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : Servicenow Tools Administration Minimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow Human Resource Service Management (HR) solutions. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Design and develop ServiceNow HR applications based on business requirements. Collaborate with stakeholders to gather and analyze requirements. Create technical design documents and implement solutions. Perform unit testing and support system integration testing. Troubleshoot and resolve issues related to ServiceNow HR applications. Stay updated with the latest ServiceNow features and functionalities. Assist in training and mentoring junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow Human Resource Service Management (HR), ServiceNow Tools Administration. Strong understanding of ServiceNow HR modules and functionalities. Experience in designing and implementing ServiceNow HR solutions. Knowledge of HR processes and best practices. Experience in ServiceNow HR integrations with other systems. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow Human Resource Service Management (HR). This position is based at our Mumbai office. An Engineering degree with ServiceNow Certification is required. Qualification Engineering with ServiceNow Certification

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 7.5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of applications and optimizing their performance. Your typical day will involve collaborating with stakeholders to gather requirements, designing and developing applications, and troubleshooting any issues that arise. With your expertise in ServiceNow IT Operations Management, you will contribute to the success of our projects and help drive innovation in our organization. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Design and develop applications based on business process and application requirements. Collaborate with stakeholders to gather requirements and ensure their alignment with business objectives. Perform code reviews and provide guidance to junior team members. Troubleshoot and resolve any issues related to application design and functionality. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Operations Management, ServiceNow IT Service Management. Strong understanding of IT operations management principles and best practices. Experience in designing and implementing ServiceNow applications. Knowledge of ITIL processes and their implementation in ServiceNow. Familiarity with ServiceNow development best practices and coding standards. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Operations Management. This position is based in Noida. A Bachelors Degree in Computer Science or IT or Engineering or a related field is required. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Manage and prioritize support tickets to ensure timely resolution. Identify and analyze system or application issues and provide effective solutions. Communicate with clients to understand their needs and provide appropriate support. Ensure smooth operations of systems and applications by monitoring and troubleshooting. Stay updated with the latest product knowledge and industry trends. Train and mentor junior team members to enhance their skills and knowledge. Manage data with tables in the CMDB and Assets and its Data Sources. Plans and manages a population of the Configuration Management System, including discovery and other data import methods. Configure efficient Identification and Reconciliation. Monitor CMDB health and resolve conflicts between authoritative data sources. Define and maintain standard CIs, CI relationships, and CMDB Classification with relevance to the business needs. Configure, develop, enhance, and implement application mapping. Professional & Technical Skills: Must To Have Skills:Proficiency in Configuration Database & CI Management. Good To Have Skills:Experience with ITIL processes. Strong understanding of IT infrastructure and systems. Experience in incident management and problem resolution. Knowledge of configuration management tools and practices. Familiarity with IT service management frameworks. Excellent communication and interpersonal skills. Ability to work under pressure and meet tight deadlines. Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera. Good to have - MID Server configurations for Integrations data pull. Good to have - Customizes ServiceNow configuration, including custom scripts. Minimum 4-5 years of experience ServiceNow. Minimum 5 years of experience in IT asset / CMDB management. Experience in IT Asset Management process and operational delivery environment. Excellent communication and presentation skills. Excellent communication written and oral and interpersonal skills. Additional Information: The candidate should have a minimum of 5 years of experience in Configuration Database & CI Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations Management Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand their needs and translating them into functional designs. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Design applications based on business requirements. Collaborate with stakeholders to gather and analyze requirements. Create functional designs and specifications. Implement design solutions effectively. Provide technical support and guidance to team members. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Good To Have Skills:Experience with ServiceNow IT Operations Management. Strong understanding of IT service management processes. Knowledge of ITIL framework. Experience in designing and implementing ServiceNow solutions. Ability to troubleshoot and resolve technical issues efficiently. Additional Information: The candidate should have a minimum of 2 years of experience in ServiceNow IT Service Management. This position is based at our Gurugram office. A 15 years full time education is required. Qualifications 15 years full time education