1024 Service Management Jobs - Page 40

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle Communications Order and Service Management (OSM) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will work on developing solutions to enhance business operations and streamline processes. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to analyze business requirements and translate them into technical solutions. Develop and implement software solutions to meet business needs. Conduct code reviews and provide feedback to team members. Stay updated on industry trends and best practices in application development. Assist in troubleshooting and resolving technical issues. Professional & Technical Skills: Must To Have Skills: Proficiency in Oracle Communications Order and Service Management (OSM). Strong understanding of software development lifecycle and methodologies. Experience in designing and developing applications using Oracle technologies. Knowledge of database concepts and SQL. Familiarity with web services and API integration. Additional Information: The candidate should have a minimum of 3 years of experience in Oracle Communications Order and Service Management (OSM). This position is based at our Pune office. A 15 years full time education is required. Qualification 15 years full time education

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for? Workforce Analytics Workforce Experience Analytics Adaptable and flexible Agility for quick learning Written and verbal communication Ability to meet deadlines Ability to work well in a team Microsoft Excel Microsoft PowerPoint Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : BMC Helix ITSM Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in the development and enhancement of software solutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Collaborate with cross-functional teams to analyze, design, and implement new features. Develop and maintain high-quality code adhering to best practices. Troubleshoot and debug applications to optimize performance. Stay updated with industry trends and technologies to suggest improvements. Provide technical guidance and support to junior team members. Professional & Technical Skills: Must To Have Skills: Proficiency in BMC Helix ITSM. Strong understanding of IT service management processes. Experience in customizing and configuring BMC Helix ITSM solutions. Knowledge of ITIL framework and best practices. Hands-on experience in integrating BMC Helix ITSM with other systems. Additional Information: The candidate should have a minimum of 3 years of experience in BMC Helix ITSM. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Delivery Operations Representative Project Role Description : Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost. Must have skills : Microsoft Intune Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Your typical day will involve overseeing operational tasks and ensuring efficient service delivery. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Manage work assignments effectively. Drive people management activities within the delivery team. Ensure service delivery quality and cost management. Implement process improvements for operational efficiency. Collaborate with cross-functional teams to enhance service delivery. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune. Strong understanding of IT service delivery processes. Experience in managing service delivery operations. Knowledge of ITIL framework for service management. Hands-on experience in implementing service improvement initiatives. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft Intune. This position is based at our Hyderabad office. A 15 years full time education is required. Qualification 15 years full time education

Join us as a Platform Lead Joining our Financial Crime Hub for Customer Due Diligence (CDD), you ll hold accountability for all aspects of change, run and operational health of your Financial Crime CDD platforms It s a highly collaborative role that will see you working closely with key stakeholders and centres of excellence and leading a large team across India and the UK, to build the right solutions that help detect and prevent financial crime, protecting our customers and the bank Its a chance to work in an innovative part of the bank, and to have real influence, and see your decisions produce tangible results in this high profile, critical bank wide role The role is offered at director level What youll do As Platform Lead, youll be responsible for the strategy, planning, building, operation and control of the bank s Financial Crime, CDD and Perpetual Know Your Customer platforms. You ll be delivering, owning and maintaining the platform operational stability and performance of technology, including maintaining applications, systems, utilities and tools, in line with the DevOps/Site Reliability Engineering, ITIL service management, engineering excellence, risks and controls framework and processes. Alongside this, you ll be accountable for the design, architecture, engineering, build, testing, implementation, risk, security, stability, resilience, simplification, efficiency, service management and life-cycling of the platform applications and services aligned to our Business and Technology vision. You ll also take ownership of the technical architecture, design and engineering of your platforms. You ll be accountable for partnering with Stakeholders within the Fin Crime Hub and across the Bank to bring their strategy to life through well engineered and sustainable solutions enabled by great team capabilities. On top of this, you ll be: Managing the tensions inherent in working through the implementation of competing customer priorities with the right business leaders and business product owners Driving the alignment to domain and enterprise roadmaps and targets, through a deep understanding of the bank s technical direction and emerging and enabling technologies and trends Driving highly efficient ways of working across all aspects of the delivery, software and data engineering lifecycles, proving through measurement the faster and safer delivery of business and technical outcomes, and implementing and using Scaled Agile, DevOps and SRE Owning and creating the platform technical and business outcome road map with the right architecture, solutions and commercial value Providing expertise to make sure that business solutions are optimised for our customers needs and align to our overall technology strategy Owning the remediation of technical issues to simplify and improve the platform s architecture and technology The skills youll need Were looking for a strong, experienced engineering leader with the ability to communicate complex technical concepts clearly to your colleagues including senior stakeholders and management, with good collaboration and stakeholder management skills. Youll have demonstrable experience of running high performance large scaled programmes, platforms, projects and teams, paired with financial crime, CDD, data, industry and platform product knowledge, experience and expertise. On top of this, you ll have: An expert understanding of running large complex projects spanning multiple teams and senior governance forums A strong understanding of platforms, engineering, and data as a service design and delivery, with the ability to convert a business ask into a sustainable cost effective solution Operational, risk management, financial management, collaboration and negotiation experience and expertise Strong commercial acumen with an acute understanding of the business landscape relevant to your area Hours 45 Job Posting Closing Date: 23/05/2025

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you ll work with and learn from some of the best and brightest in business. Before you know it, you ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: We are hiring for a Sr. DevOps Engineer to design and manage the next-generation cloud platform for Perforce s SaaS product portfolio, ensuring the security, reliability, and high availability of all our production and CI/CD environments and applications. In this key role, you will drive the design, management, and implementation of automated tools and technologies to enable efficient delivery and service management of the production services and release deliveries. You will manage the production environment by monitoring availability and taking a holistic view of system health. Responsibilities: Responsible for managing platforms and frameworks to create consistent, verifiable, and automatic management of applications and infrastructure between non-production and production environments Provide production support on a rotational shift during Indian daytime hours Implement application security best practices throughout the agile SDLC Advocate for a DevOps culture at Perforce to ensure efficient testing, delivery, and deployment of all software artifacts Own end-to-end availability and performance of mission-critical services and build automation to prevent problem recurrence Execute technical design principles and practices and drive them across all product portfolios to make operation design a must-have phase of the development lifecycle Drive automation efforts to eliminate manual work with day-to-day operations Builds and maintains a stable and efficient Cloud infrastructure Identify and advocate opportunities for technical and cost-saving innovation. Raising support calls with vendors and involved in Root cause analysis for server and application problems Troubleshoot problems, outages, and performance issues Requirements: BS/MS/BTech in Computer Science, Engineering, Management, or a related field preferred 7+ years of experience in the SaaS software cloud operation space Deep understanding with solid experience of fundamental services on AWS & Azure like Compute, Network, Database, Security, Management & Observability Experience in managing and building CI/CD pipelines for system software, Operating Systems & libraries Experience with observability tools like New Relic, OpenSearch, Splunk, Jaeger, Prometheus, Grafana etc. Well-versed in Site Reliability concepts with hands-on experience in applying them Hands-on in one or more of the following programming languages: Python, Ruby Hands-on experience with Kubernetes, Docker container technology Deep technical knowledge of cloud-based scalable web application architectures and technologies; AWS, Azure preferred Proficiency in driving secure SDLC with DevSecOps practices and metrics Experience with configuration management tools (Puppet, Ansible, Chef etc.) Experience in DevOps automation tools like Terraform, AWS CloudFormation, and Azure ARM templates Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well . Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! www.perforce.com Please click here for: EOE & Belonging Statements | Perforce Software

Leadership & Team Management: Lead and mentor the IT team, providing guidance, development, and performance management. Manage the recruitment, training, and development of IT staff. Collaborate with other departments to align IT strategies with business needs and goals. IT Strategy & Planning: Develop and implement IT strategies that align with the companyobjectives. Oversee the planning, implementation, and management of IT infrastructure, including networks, servers, cloud services, and hardware. Drive IT initiatives that improve operational efficiency, enhance user experience, and mitigate risks. Infrastructure & Network Management: Oversee the design, implementation, and maintenance of the companyIT infrastructure. Manage server operations, network management, storage solutions, and cloud services. Ensure high levels of system performance, reliability, and security for all IT services. Troubleshoot and resolve escalated IT issues promptly to minimize downtime. Cybersecurity & Risk Management: Implement and manage IT security measures to protect company data, networks, and systems from cyber threats. Oversee the execution of regular security audits, vulnerability assessments, and risk mitigation strategies. Ensure compliance with industry regulations, data privacy laws, and internal security protocols. Budget Management: Prepare and manage the IT departmentbudget, ensuring cost-effective solutions are implemented. Evaluate and recommend new technologies that provide value for the organization. Monitor and control IT expenditures to ensure alignment with financial goals. Vendor & Project Management: Manage relationships with IT vendors, contractors, and third-party service providers. Oversee IT-related projects, ensuring they are completed on time, within scope, and on budget. Coordinate with stakeholders to define project requirements and ensure successful project execution. Support & Service Management: Ensure the delivery of efficient, effective IT support services across the organization. Establish and monitor key performance indicators (KPIs) for IT service delivery, ensuring SLA compliance. Implement and maintain ITIL processes for incident, problem, and change management. Required Skills & Qualifications: Education : Bacheloror Masterdegree in Computer Science, Information Technology, or related field. Experience : 8+ years of experience in IT, with at least 3-5 years in a management role. Proven experience in managing IT infrastructure, systems, and teams. Strong background in cybersecurity, risk management, and IT compliance. Technical Skills : In-depth knowledge of network protocols, server management, cloud platforms (AWS, Azure, etc.), and IT security best practices. Experience with project management tools and software. Familiarity with database management, disaster recovery, and backup solutions. Soft Skills : Excellent leadership, interpersonal, and communication skills. Ability to think strategically while maintaining a practical approach to IT operations. Strong problem-solving abilities and the capacity to manage complex technical challenges. High-level project management skills with experience overseeing multiple projects simultaneously. Preferred Qualifications: Certifications such as ITIL , CISSP , PMP , AWS Certified Solutions Architect , or Microsoft Certified: Azure Solutions Architect . Experience with IT governance, enterprise architecture, and compliance frameworks. Working Conditions: Full-time position with potential for on-call support during emergencies or outages. Ability to work under pressure and meet deadlines. Occasional travel for onsite project support or vendor meetings may be required. Requirements Education : Bacheloror Masterdegree in Computer Science, Information Technology, or related field. Experience : 8+ years of experience in IT, with at least 3-5 years in a management role. Proven experience in managing IT infrastructure, systems, and teams. Strong background in cybersecurity, risk management, and IT compliance. Technical Skills : In-depth knowledge of network protocols, server management, cloud platforms (AWS, Azure, etc.), and IT security best practices. Experience with project management tools and software. Familiarity with database management, disaster recovery, and backup solutions. Soft Skills : Excellent leadership, interpersonal, and communication skills. Ability to think strategically while maintaining a practical approach to IT operations. Strong problem-solving abilities and the capacity to manage complex technical challenges. High-level project management skills with experience overseeing multiple projects simultaneously. Preferred Qualifications: Certifications such as ITIL, CISSP, PMP, AWS Certified Solutions Architect, or Microsoft Certified: Azure Solutions Architect. Experience with IT governance, enterprise architecture,compliance frameworks and Zoho Application Exposure. Working Conditions: Full-time position with potential for on-call support during emergencies or outages. Ability to work under pressure and meet deadlines. Occasional travel for onsite project support or vendor meetings may be required.

What we expect Responsible for the management of all service operation activities for 3100+UUM Adhere to all safety rules & regulations of Company. Adhere to service operation Stander operating Procedure SOP Carry out minimum 2 nos. SSI (Supervisor Site Inspections) per route i.e. minimum 10 nos. per month. Material arrangement as per requirement. Prepare preventive maintenance planning for next month in last week of current month. Prepare billable & non billable repair schedule for next month in 2nd week of current month. Conduct weekly review calls with route in-charges to review following task Weekly monitoring PM completion vs schedule, ASSA completion vs schedule. Weekly monitoring Timesheet of every technician - (minimum 40 hours should reflect in the VIEW time sheet). Weekly monitoring Billable & Non-Billable Repairs, PCIs, Fis, enhancement points completions as per schedule. Weekly monitoring Completions of SSI and Audit points (Safety audit / Quality audit / Cross Regional audit) Weekly monitoring on 2 in 7s and 3 in 30s along with action plan. Conduct monthly minimum 1 safety tool box talks & 1 technical tool box talk & 1 OJT (On Job Training) Who we are looking for Diploma or equivalent; technical degree or certification in elevator technology is preferred. Valid Elevator Mechanic License (as per local/state regulations). 5+ years of experience in elevator service/repair, including leadership or supervisory experience. In-depth knowledge of elevator systems (mechanical, electrical, and control systems). Familiarity with safety standards (e.g., OSHA, ASME A17.1) and inspection protocols. Strong leadership, communication, and problem-solving skills. Ability to read blueprints, technical manuals, and service documentation. Proficiency in using diagnostic tools and service management software. Valid driver s license and willingness to travel to job sites.

What we expect Supervise and support a team of elevator service technicians in performing maintenance, repairs, and troubleshooting tasks. Schedule and prioritize service calls, preventive maintenance, and emergency repairs. Conduct site visits to monitor work quality, safety compliance, and customer satisfaction. Provide technical guidance to technicians on complex repairs or escalated issues. Ensure all work adheres to safety regulations, building codes, and manufacturer specifications. Monitor technician productivity, job completion, and adherence to timelines. Train new hires and conduct regular skills assessments for team members. Maintain service records, equipment logs, and performance reports. Liaise with customers to address concerns, provide updates, and ensure service excellence. Collaborate with management on resource planning, inventory needs, and workflow improvements. Who we are looking for Diploma or equivalent; technical degree or certification in elevator technology is preferred. Valid Elevator Mechanic License (as per local/state regulations). 5+ years of experience in elevator service/repair, including leadership or supervisory experience. In-depth knowledge of elevator systems (mechanical, electrical, and control systems). Familiarity with safety standards (e.g., OSHA, ASME A17.1) and inspection protocols. Strong leadership, communication, and problem-solving skills. Ability to read blueprints, technical manuals, and service documentation. Proficiency in using diagnostic tools and service management software. Valid driver s license and willingness to travel to job sites.

Job description Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Associate Director, Delivery Management In this role, you will: Project management for end-to-end delivery of cards billing global implementation. Showcase an ability to multi-task, track multiple issues, effectively manage time and competing priorities, and to drive results through partner teams. Actively work and collaborate with stakeholders across Technology and Business Operations. Owning and leading technology teams/pods in managing incidents and problems. Working with technology teams/pods to devise action plans to prevent incident re-occurrence Representing IT at Incident Management Community of Practice meetings and other Service Management and Enterprise Technology meetings Facilitating technology teams/pods teams in compliance with Incident and problem Management controls. Supporting partner asset ITSO s with Incident and Problem Management Best Practice. Providing status reports and Risks and Issues updates to senior managers Ensuring all non-functional requirements facing technology and service infrastructure are always met. Ensure vulnerability patches are in place by designated time. Requirements To be successful in this role, you should meet the following requirements: Proven ability in successfully managing and implementing global / regional change initiatives. Proven ability in working across multi-disciplinary and multi-cultural work environments. Evidence of successfully managing financial and resource plans, and addressing related challenges Knowledge of Cloud technologies (OCI/AWS/GCP/Azure) , Knowledge of Site Reliability Engineering (SRE) an advantage, or willingness to achieve SRE accreditation, Strong knowledge, and experience of implementing DevOps practice. Strong IT Infrastructure experience focused on Enterprise Services. Ability to own IT infrastructure including submitting funding ask for running IT estate, including planning & management for technical product upgrades & enhancement, system security and mandatory upgrades. Knowledge and experience of incident / problem / change and release management Experience of Agile methods and leading Pods. Effectively coordinate delivery of services involving elements delivered by other internal/external teams. Confident in actively participating in Service Management meetings relating to Incident Management and representing GPS Technology interests. The drive to become an Incident Management Subject Matter Expert and build similar competencies across the GPS Technology team. Maintain a Can-do attitude and a high degree of self-motivation, a strong drive to achieve, ability to drive incident calls, include stakeholders into incident calls as needed, and progress on fast resolution of incidents, ensuring least impact to the business and customers. Strong analytical and critical thinking skills, with ability to think creatively to drive innovative, practical, and cost-effective solutions to complex issues. Excellent interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels. Ability to innovate and iterate to drive continuation improvement. High level of drive and motivation to ensure successful delivery of complex transformational initiatives. Ability to leverage resources available to achieve goals. Familiarity with AGILE and Scaled AGILE methodologies. Knowledge on Corporate cards and Payments Domain, Payment Operations. You ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

You will be responsible for managing daily operations at the site. You will be accountable for ensuring that all technical services are as per clients requirements. All electromechanical operations and their repair and maintenance will be in your purview. You would be managing the following: Develops/maintains effective Asset specific maintenance and safety procedure manuals. Ensuring proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and follow up for invoice from JLL office Submitting the invoice to the client and following-up for payments. Client: You will be working at IT Park Banaswadi and located at Bangalore Reporting: You would be reporting to Campus Lead. Sound like you. Here is what were looking for: Being Analytical and Meticulous Paying attention to detail and having excellent problem-solving skills is essential. Teamwork and management skills are added advantages. You must have the capacity to multitask efficiently with excellent communication skills (written and oral) Qualifications You will have a Degree in Electrical Engineering OR equivalent, with min 6 to 8 years of working experience in Facility Industry /Real Estate/ Hotel or Construction Industry. For residential sites candidates with residential experience will be preferred. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! Overseeing all building systems including fire/life safety, MEP and all critical utilities. Ensuring the documentation of assets under asset list/ tracker. Ensuring the documentation and checking of the assets under defect liability period and AMC/CAMC in a tracker. Be responsible for hiring, training and development of shift engineers and maintenance staff. Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice. Play a key role in managing Engineering operational accounts for buildings as required and assisting in budgeting. Recommending/implementing Asset specific maintenance, safety procedures and enforcing compliance To ensure all the planned preventive maintenance (PPM) are being timely carried out. Suggest and implement improvements for preventive maintenance programs as required. Coordinating with contractors, tenants and engineers. Maintaining service /repair contracts. Conducting risk/root-cause analysis in case of system failures and breakdowns and creating corrective /preventive action plan. Implementing and administering inventory control programs for purchase of parts and utilisation. Assessing of the building operations and working towards mitigation of highlighted inherent risks. Conducting regular inspections of operating MEP equipment systems; making necessary adjustments and managing controls as per requirements. Ensuring compliance with applicable codes, regulations, government agencies and company directives. Coordinate and maintain the as-built drawing and transition document library. Creating emergency response plan and taking part in evacuation drills. Maintaining engineering and other reports like DMR and MMR.Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports.Facilitate the services under the Slogan No Safety No Work. Additionally, this role requires a thorough understanding of all safety and environmental concerns as they relate to the equipment and the overall plant arena. Scheduled Weekly Hours: 48

Position Title: AGM / DGM - Service Department: Customer Service Reports To: Director Work Location: Gurugram Experience Required: 10 to 15 Years Industry Preference: Medical Devices & Equipment's Consumer Electronics & Appliances Diagnostics Role Overview We are looking for a highly driven and experienced AGM/DGM Service Operations to lead and streamline our nationwide service operations. The incumbent will be responsible for overseeing end-to-end service delivery, ensuring customer satisfaction, strengthening channel and government service operations, driving process excellence, and aligning the service function with overall business goals. A strong orientation toward post-sales revenue generation through spare parts sales is also expected. Key Responsibilities 1. Service Strategy & Planning Develop and implement national service strategies in alignment with organizational goals and customer expectations. Design SOPs, SLAs, escalation matrix, and service frameworks for preventive and corrective maintenance. 2. Pan India Service Operations Management Lead and manage a large service team deployed across India (Field Engineers, Regional Service Managers, Technical Support). Monitor service KPIs (TAT, FTR, uptime, customer satisfaction) and ensure adherence to defined metrics. Oversee service operations for both Channel Partners and Government installations (tenders, AMC, warranty, etc.). 3. Customer Experience & Issue Resolution Build a customer-centric culture within the service team. Ensure timely and quality resolution of service complaints with root cause analysis and long-term fixes. Develop and implement feedback mechanisms to capture service performance insights. 4. Team Management & Capability Building Lead a strong service team, ensuring proper recruitment, training, mentoring, and performance evaluation. Conduct periodic training and certification for Field Engineers and Service Managers. 5. Spare Parts & Revenue Management Develop and manage a robust system for spare parts planning, pricing, inventory, and logistics. Drive spare parts sales as a revenue stream, with proper monitoring and achievement of monthly/quarterly targets. 6. Service Network Development Expand and upgrade service partner network in key geographies. Ensure partner alignment with companys technical and customer service standards. 7. Cross-Functional Collaboration Collaborate with Product, Quality, Sales, and R&D teams to ensure product feedback loop and quality improvement. Support marketing and pre-sales teams with service capability presentations when needed. Desired Profile Education: B.Tech / BE in Electronics, Biomedical, Mechanical or related field. MBA preferred but not mandatory. Experience: 1015 years of relevant experience in managing national service operations in Medical Devices, Consumer Electronics, Appliances, or similar industries. Strong exposure to both direct service operations and partner-managed service delivery. Experience with CRM tools, service ticketing systems, and service automation initiatives. Proven ability to lead large teams, build processes, manage P&L of service function (revenue + cost), and drive operational efficiency.

• Ensuring business targets are met with proper customer satisfaction • Supporting team for smooth operation following Toyota guidelines and requirements • Monitoring and actions to upkeep infrastructure tools & equipments.

1. Damage assessment and ensuring seamless repair. 2. Coordinating with insurance company, customer and internal team 3. Ensuring customer delight through qualitative repair work.

1. Assessment of customer requirement and co-ordination with shop floor for resolution 2. Ensuring business with customer delight approach. 3. Seamless customer & internal communication with ‘lifetime customer’ approach.

Greetings we are looking for Incident Managers in Hyderabad Please Note *This is a WFO Profile in Hyderabad *All the interviews are only in Walkin Mode in respective cities *Need minimum 2 year full time experience after Graduation *Trainee and internship/Trainee experience not considered Job Description: Incident Management. Strong knowledge of IT service management including ITIL Responding to a reported incident, identifying the cause, and initiating the incident management process. Participate in root cause analysis meetings, gathering lessons learned and managing and implement continuous improvement processes. Ensuring Client SLAs / KPIs and Customer satisfaction expectations are achieved. Restore a failed IT Service as quickly as possible. Salary 7lpa Working Days 5 Warm Regards, Prajit Grover HR TEAM KVC CONSULTANTS LTD.

THE ROLE Key responsibilities The Service Delivery Manager is a vital role within Agilisys and this role will ensure the overall delivery commitments, aligned to Managed Services contrac tual commitments, are achieved. Specific duties Depending on the project, you will need to be comfortable doing the following: Managing the relationship within your accounts. Support, lead, and involvement in transitioning new services from projects to Business as Usual (BAU) through liaison with Service Transition teams. Ensure effective operating process and procedure documentation is in place and maintained to ensure customer reporting is accurate whilst managing customer expectations. Ensure contracted Service Level Agreements (SLAs) are achieved and client expectations are met (or exceeded). Build relationships with major clients, supporting the various Agilisys services for growth, whilst ensuring quality and profitability are performed to agreed SLAs. Attending or leading client Service Reviews to support the Service Directors covering customer performance, service improvements, quality, and processes. Own and drive service consistency within your customers and maintain an overall picture of the services under management for the client and how they interact with that service. In conjunction with the Service Director, stimulate & define requirements for additional services as part of an account development strategy. Help ensure that such services are professionally introduced & accepted. Own and proactively manage overall customer satisfaction, including the management of 3rd parties and suppliers under Agilisys direct control. Support the design and implementation of Service Reporting and process improvements to the Managed Services function including adoption of AI (Artificial Intelligence), greater automation, tooling and improved processes and increasing capabilities in technology. Support the corporate championing of future digital innovation across customers and services. Drive continual service improvement to ensure optimal future service delivery. Opportunity This role is an excellent platform for experienced professionals to take their career to the next level and an opportunity unlikely to be found anywhere else. As a Service Delivery Manager, you will have the opportunity to work with a diverse range of clients, driving service excellence and continuous improvement. ABOUT YOU The ideal candidate will have a track-record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essenti al to being successful in this role. The Ideal Candidate Minimum 1-3 years of service delivery management experience in large operations and clients. Knowledge of delivery to public sector organisations is highly desirable. Demonstrable evidence of capacity to operate and influence complex service delivery; managing and prioritising a high workload and multiple issues and tasks in a changing environment with tight deadlines. Has experience of, or exposure to, structural change or transformation programmes across departments whilst maintaining contract adherence, monitoring and reporting, and delivering value propositions. Managing customer stakeholders and delivery risks Certification in ITIL Service Management (minimum ITIL v3) Ability to work and collaborate effectively across multiple teams and stakeholder groups including cross-functional teams. Understanding of operational risk management, information security (ISO27001), and service compliance.

Ready to be pushed beyond what you think you re capable of? At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Our work culture is intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. You will be a part of the Compliance Operations Quality Assurance team, which is responsible for conducting Quality Assurance audits on Transaction Monitoring alerts. You will be working with production teams from CX and Compliance. In your day-to-day role, you will be responsible for auditing TMS and or KYC related activity with the output purpose of identifying opportunities to improve TMS programmatic execution such as, procedural updates, creation and presentation of metrics, training of new analysts, conducting check and challenge reviews and working on providing insights through established feedback loops. What you ll be doing (ie. job duties): To be completed by all business teams except Eng. Complete weekly audit allocations. Provide a detailed overview of the errors identified in audits. Root cause analysis, deep dive into our operational procedures to find opportunities, themes, and knowledge gaps to upskill team performance Identify process gaps and work with stakeholders within CX and financial crime to improve the process. Provide regular QA insights, recommendations and feedback to Client Service Management Collaborate with internal support teams across Data Analytics, Operations teams, Financial Crime Compliance, and L&D to help launch or improve existing processes and workflow Implement and or enhance QA rubrics and frameworks. Utilize an in-depth understanding of metrics to drive data-driven recommendations Continuously add value through effective impact analysis, prioritization, project management and efficient execution of projects. What we look for in you (ie. job requirements): To be completed by all business teams except Eng. 2+ Years hands-on experience in executing QA, Audit, or Compliance Testing programs across a diverse range of financial services/products Experience in working across multiple AML systems and programs (e.g., experience in combinations of KYC, AML, TMS, and sanctions) Working knowledge of BSA/AML laws, regulations, and rules for financial services/products Track record of delivering work outcome to budget and meeting quality standards Experience in assisting, developing, and producing metrics and reporting Strong written/verbal communication, critical thinking, and problem-solving skills Highly-motivated, analytical, organized, innovative, and adaptive Multi-tasking ability, team-oriented, and a self-starter Proven ability to work collaboratively with global partners in other functional units Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary Ability to work with limited direction from management when situations occur Intermediate to advanced level in PowerPoint/Google Slides and Excel/Google Sheets Nice to haves: ACAMS certification (nice to have) Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. Experience in project management or analytics or quality assurance. Advanced degree in business, finance or legal Advanced understanding of Google apps, JIRA and Salesforce Service Cloud PID: P69150 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range from $ [Zone 3 Pay] to $ [Zone 1 Pay] + target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + benefits (including medical, dental, and vision). Pay Range: 1,050,600 1,050,600 INR Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbases roles before applying. Commitment to Equal Opportunity Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here . Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here) . Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here . By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.

Job Description Are You Ready to Make It Happen at Mondel z International? Join our Mission to Lead the Future of Snacking. Make It With Pride. Together with analytics team leaders you will support our business with excellent data models to uncover trends that can drive long-term business results. How you will contribute You will: Work in close partnership with the business leadership team to execute the analytics agenda Identify and incubate best-in-class external partners to drive delivery on strategic projects Develop custom models/algorithms to uncover signals/patterns and trends to drive long-term business performance Execute the business analytics program agenda using a methodical approach that conveys to stakeholders what business analytics will deliver What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: Using data analysis to make recommendations to senior leaders Technical experience in roles in best-in-class analytics practices Experience deploying new analytical approaches in a complex and highly matrixed organization Savvy in usage of the analytics techniques to create business impacts Roles & Responsibilities Project Management of Migrations, Transformation, Technology or Continuous Improvement initiatives. Leading teams through the lifecycle of the project from Initiating through to delivery and finalizing business case. Own the entire delivery lifecycle of all Portfolio projects within the Data & Analytics space, with direct responsibility in managing the project budget & business case, functional scope, build quality, deployment schedule and operational readiness for all processes in the delivery scope. Manage Pre-project Execution: AR (funding request), Business Case, SOW/contracting. Project Execution: Leverage MDLZs Toll Gate Methodology across all phases of the project and associated project & release management / governance (PMO) standards. Project Health: Scorecards, Status Reporting, Monthly Review Meetings External Resource Management/Labor utilization. Own the relationship with the external vendors delivering projects within process area, this also includes quality assurance with MDLZ & External partners in all phases of project delivery till project is successfully transitioned to sustain organization in Service Management & Operation function. Partners with Towers and business stakeholders by driving Steerco meetings. Helping the team continuously make progress on the project by making sure each person is working on the right tasks, helping to remove any obstacles to the team members progress, and protecting the team from distractions. Act as a point of contact for all the requests to be raised with the different teams and functions. Accountable for best practice deployment / execution around project management and governance. Being proactive in identifying and managing risks and what is coming down; and communicating with key stakeholders in a productive and engaging manner is critical to the success. Project Tools: workplan, RAID log, project charter, Tollgate tracker, SharePoint, RACI, etc. Agile/DevOps Tools: Azure DevOps, Jira Software, GitHub understanding preferred. Qualifications Bachelor s degree in computer science, Business, a related discipline, or equivalent work experience. A Minimum of 5+ years Project Management / PMO experience, with 3+ years Agile experience, and at least 1 year of experience working directly on AI initiatives. Willing to Travel (approx. 5-10%). A track record of coaching for large teams in Agile transformations, with proven knowledge of the application of Lean agile and agile at scale; with demonstrated abilities to coach and lead the cultural and organizational change to make it work. Deep expertise in Agile methodologies and frameworks. Expert in Agile, Scrum, Kanban, Scaled Agile Framework (SAFe), Extreme Programming (XP), Test Driven Development (TDD), or other formal software engineering frameworks and practices. Ability to take ambiguous topics and translate into actionable plans working with multiple business, operational and technical stakeholders. Very strong written and verbal communication skills. Business acumen / Team Leadership skills (Inclusion), Conceptual and analytic skills. Ability to learn new technology quickly, demonstrated by experience in Data Analytics / Data Science / AI. Strong team player with outstanding communication, organization. Experience in Agile techniques such as User Stories, Continuous Integration, Continuous Testing, Pairing, Automated Testing, etc. Experience with tools such as Azure ADO, JIRA, and AI technologies. Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy Business Unit Summary Job Type Regular Analytics & Modelling Analytics & Data Science

Knowledge and broad understanding of infrastructure technologies (Intel/Unix, Servers, Middleware, Email, Messaging Services, Networking). Experience in managing and supporting incidents with multiple support staff engaged. Excellent verbal and written communication skills in English with the ability to communicate with associates within all levels of the organization. Ability to remain calm and confident in a rapidly changing environment and set priorities accordingly. Handle conflict situations and make quick decisions while driving incidents. Confident in dealing with staff at all levels and providing direction and instruction. Negotiation skills for de-conflicting issues, priorities with different support groups, and overcoming obstacles. Proactive self-starter who can use and work on initiative and good time management skills. Ability to multitask effectively under pressure. Self-driven and capable to operate in a fast-paced environment. Familiar with ITIL Service Management Methodology, Problem Management techniques such as cause-and-effect relationships, Kepner Tregoe method, etc. SIAM or ITIL V3/V4 Foundation certification is desired. Education Bachelors degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial, 3-7 years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus. Responsibilities Lead root cause analysis review meetings to aid in the identification of complex problems to address underlying technical issues. Ability to support multiple lines of businesses or applications of medium to highly complex (complexity defined by size, the technology used, and system feeds and interfaces) technologies at a global level with multiple concurrent users, ensuring control, integrity, and accessibility. Broker conversations and decisions between the functional SME and technical operations teams, software engineers, and consumers of technology, providing critical operational insight to upcoming implementations and strategies, including validation of ongoing or upcoming solutions and their supportability. Documents meetings and ensures Service Now Problem tickets are updated with RCA findings from the review process. Ensures action items are assigned to address root causes and contributing factors-- and that action items are tracked to closure. Conduct governance reviews with the business sponsors and other stakeholders to develop, enhance, and enforce a plan for continuous service improvement. Maintains policy and procedure documentation. Provides requested information to auditors related to the Problem Management process. Participate in weekly Problem review meetings, Monthly Executive Problem Review board meetings, and report trends; KPI; and problem and task status to management. The role requires some off-hour support but provides a flexible working schedule

- Management of Equipment lifecycle - AMCs, Repairs & Maintenance. - Manage Trainings for Internal & External partners. - Communicate with associated verticals including Information Technology, Civil, and Electrical and PMO for timely execution of project. - Manage programming and testing of Access Control, IP based Surveillance & Intrusion Alarm System. - Validate project execution works on the basis of design document and initiate change management when required. - Control and monitor project execution work ensuring quality yardsticks are followed. - Assist in project closure by validating complete scope of works and installed equipment. - Will have to travel frequently for managing Amazon projects - BE / BTech in Electrical / Electronics / Telecommunications / IT / Computers/ Mechanical - BE / BTech in Electrical / Electronics / Telecommunications / IT / Computers/ Mechanical - Certifications - PSP/ PMP/ Certification Desirable - Experience in Procurement / Contracting / Service Management / SAP usage. Desirable

About The Role Job Role: Achieve consumer durable and similar products new car finance volume and other cross sell products target by managing various relationships assigned, including, authorized dealers of various types which may include large format stores. Recruit and train sales team for sourcing business dealer counters. Development of team of DST and deploy them to achieve the business & cross Sell goals of individual & team. To Increase distribution, identifying gaps and identifying growth opportunities, gaps in distribution, team, and processes. Generating revenue through cross sell of company products. Identify and develop new relationships/dealers for generating business. Supervise and guide sales team assigned managing dealer relationships Job Requirements: Qualification MBA and/or Professional Degree preferred Job Knowledge and experience Should have at least 2-3 years of experience in sales management Excellent written and oral communication skills Passion to achieve and grow with the Organization. Relationship Management Skill Strong on Integrity and open to new roles/ responsibilities.

Job Title: SAP C4C Consultant Qualification: B.E/B.TechComp Experience: 5 to 8 Years Job Post Date: 06/05/2025 Job Expiry Date: 30/05/2025 Location: Chennai Implement and support SAP C4C solutions, specifically Sales Cloud and Service Cloud.Collaborate with stakeholders to gather requirements, design solutions, and ensure seamless delivery of C4C functionalities. Handle end-to-end C4C system configurations and customizations, ensuring alignment with business needs.Integrate C4C with other SAP and non-SAP systems using SAP CPI and other integration tools. Provide hands-on expertise in troubleshooting, debugging, and resolving issues in C4C.Work on SAP FSM (Field Service Management) implementations or integrations as needed.

Job description Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Associate Director, Delivery Management In this role, you will: Drive delivery of micro front end and API services for enhancing the customer experience Deliver E2E platform transformations for International Payment digital module allowing Priority and Global money transfers Drive the technical platform modernization with technical teams on-prem server migrations and Data Base migrations Accountable for ensuring compliance of the products and services with mandatory and regulatory requirements, control objectives in the risk and control framework and technical currency (in line with published standards and guidelines) and, with the architecture function, implementation of the business imperatives Accountable for the creation and management of epics, backlog management and prioritization of delivery for the pod and for conformance to the IT operating model with regards to agile and DevOps practices Accountable for ensuring that all activities performed by Pods adhere to the relevant Service Management Standards, and high data quality exists in Service Management systems of record Responsible for working with product owner & team, to ensure that the lead time to deploy changes is continuously improving Responsible for working with product owner & team, to ensure test automation is implemented for every delivery of the pods Working with Product Owners and DevOps teams, and is responsible for the delivery, on-going success & continuous improvement of a discrete set of products or business services, or shared products/platforms/environments that are used/consumed by other teams. Requirements To be successful in this role, you should meet the following requirements: 14+ year of experience in IT with proven track record of delivering digital transformation programmes. Work independently, as well as collaboratively with other geographically distributed teams Experience in hands on IT delivery including end to end infrastructure / middleware upgrade and managing application impacts. Experience of working as change controller in large programmes delivering frequent and independent releases Experience in orchestrating a Live change roll out involving multi teams. Experience of Business Banking, to contribute to discussions with business stakeholders to suggest functional improvements of services as well, worked on the staff portal for customer servicing 14+ year of experience in IT with proven track record of delivering digital transformation programmes. Work independently, as well as collaboratively with other geographically distributed teams. Experience in hands on IT delivery including end to end infrastructure / middleware upgrade and managing application impacts Experience of working as change controller in large programmes delivering frequent and independent releases. Experience in orchestrating a Live change roll out involving multi teams Experience of Business Banking, to contribute to discussions with business stakeholders to suggest functional improvements of services as well, worked on the staff portal for customer servicing Payment domain knowledge. Basic application development knowledge writing springboot services Database migration experience Backbase CXP experience You ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

About The Role : Job TitleService Management Analyst Corporate TitleAssociate LocationPune, India Role Description Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets. The primary application to support is Automic job scheduler and automation engine. The Service Management Analyst acts as a hands-on technician executing several tasks in relation to the required services within the Service Management environment. The Service Management Analyst role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Management. The main tasks of the Service Management Analyst are: Monitoring and tracking activities, analyzing issues, supporting the resolution of issues, conflicts, preparing reports and meetings. The Service Management Analyst has knowledge of and experience in all relevant tools used in the Service Management environment. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Develop a good understanding of the activities required to execute Service Management functions. Follow all guidelines and controls for the relevant processes to ensure compliance and quality. Undertake specific functions within the relevant Service Management process as identified for the specific Service Management area. Participate in regular meetings with stakeholders, prepare and document meetings, track progress. Collect, interpret and respond to changes in production data, as appropriate. Track the implementation of resolution tasks. Provide regular and reliable reporting of relevant data to meet management requirements. Understand thoroughly the end-to-end application support process and escalation procedures, become fully conversant with all support tools that will be used to provide effective support in the relevant area (i.e. service operations). Maintain an end-to-end view of the application and infrastructure landscape. Provide feedback and communicates results to stakeholders. Provide input and contribute in Service Management related audits. Your skills and experience Strong hands-on knowledge of production monitoring tools like Geneos, Control-M/Autosys/UC4 Automic(any of the job scheduling tool) Should be able to drive automation Must be a Team player with excellent soft skills Must be very clear with the ITIL processes Ready to work in GERMANY Shifts Ensures that the Service Operations team provides optimum service level to the business lines that it is supporting. Technically involves yourself in incident management and quickly find out an approach to resolve the problem. Takes overall responsibility for the resolution of incidents and problems within the team. Oversees the resolution of complex incidents. Ensure that Analysts apply the right problem-solving techniques and processes. Assists in managing business stakeholder relationships. Assists in managing OLA, SLI, SLOs, and SLAs with relevant stakeholders. Ensures to adhere the defined support processes. Makes improvement recommendations where appropriate. Education Bachelors degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty) ITIL V4 foundation certification (preferred) How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.