8482 Service Management Jobs - Page 35

Job Title Service Administrator Job Description Service Administrator As a Service Administrator, you have to support our service operations and ensure seamless coordination across teams. This role involves managing service-related documentation, scheduling, stakeholder communication, and compliance with regulatory standards. You will play a key role in maintaining operational efficiency and supporting strategic initiatives within the service function. Your role: Executes moderately complex service back-office functions, including the processing and tracking of service training, managing the service functional email account, providing support for customers using the service web-based portals...

The successful candidate will be part of the IBM Infrastructure Platform organization with the following key responsibilities: - Development and maintenance of key as-a-service capabilities - Supporting customer/business requirements - Developing tools for support teams to enable them to quickly respond to customer requests - Helping service providers to successfully onboard onto Infrastructure platform capabilities - Partnering with Global Teams to provide related production support Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise - A minimum of 3 to 6 years of experience in software development - Experience with GO, Py...

The service manager will be responsible for overseeing daily operations, managing staff (technicians, advisors), ensuring top - tier customer satisfaction, optimizing workflow & maintaining compliance with regulations. Required Candidate profile Experienced candidates will be preferred.

We are looking for a skilled professional to join our team as a Service Manager in the Customer Service department of Niva Bupa Health Insurance. The ideal candidate will have a strong background in customer service and management, with excellent communication and problem-solving skills. Roles and Responsibility Manage and supervise a team of customer service representatives to ensure high-quality service delivery. Develop and implement effective customer service strategies to enhance customer satisfaction and loyalty. Handle complex customer complaints and issues professionally and courteously. Collaborate with other departments to resolve customer issues and improve overall customer experi...

We are looking for a Banquet Server to join our team and ensure our guests are comfortable by serving food and beverages while also answering questions and assisting guests as needed. Banquet Server responsibilities include serving food and beverages, helping prepare the event space and cleaning up the event space once the affair is complete. Ultimately, you will work with guests throughout the event to ensure they are comfortable and relaxed during their time at the banquet. Responsibilities Direct guests to necessary services and features and lead guests on tours of the location Assist with event preparation, set up and closing, including setting up and packing away tables, table cloths an...

Incident Management Experience : 6-10 Years Location : Mumbai Face to Face Interview Date : 13 Dec Saturday . (Virtual mode is not available ) Skills Required : ITIL certification , good understanding of ITIL process Good Knowledge of ITIL processes Basic understanding of datacenter technologiesImplementation and deploying ITIL processes. Documentation skills Good communication Good interpersonal skills to work with different stakeholders Good presentation skills Understanding of ITIL process Ready to work in 24x7 shift support window.

Job Description Role: SIAM IT Service Manager Required Technical Skill Set: Knowledge of implementing or working under the ITIL V3 framework as part of the Service Operation stage of the lifecycle Desired Experience Range: 10-15 yrs in SIAM and SMO Location of Requirement Pune/Chennai Desired Competencies (Technical/Behavioral Competency) Must-Have Significant knowledge and skills in the following areas: ITIL-based service management Experience of working within and across ITIL v3 framework and service value chain, including but not limited to: - Incident Management (including Major Incident Management), Problem Management Knowledge Management, Service Request Management, Service Level Manag...

Role Overview: As a DT Support at NTT DATA in Noida, Uttar Pradesh (IN-UP), India, you will work as a level 1/2 support, serving as an escalation point for technical and product issues within the team. Your responsibilities will include monitoring the production environment, proactively preventing performance issues, resolving support issues using your technical expertise, and exploring out-of-the-box solutions when necessary. You will also handle ITIL Methodologies such as Change, Incident, Problem, and Service Management, monitor batch processes, ensure reports are generated and delivered to clients within defined SLAs, manage recurrent incidents, perform problem management, and coordinate...

Role Overview: As a Service Analyst / Delivery Manager for Service Line Operate Service Management at Ericsson, you will play a crucial role in supporting the functional strategy and execution by providing insight and vision to the organization. You will collaborate closely with other Heads of departments and Individual Contributors in Service Management and SLOP to ensure the end-to-end strategy and success of the delivery. Key Responsibilities: - Engage directly with senior leadership, contributing to strategic forums and influencing top-level decision-making. - Address complex, cross-functional business challenges that shape the organization's direction. - Support and consult for customer...

You are looking for a skilled and proactive Technical Support Engineer / Service Desk Analyst with a fair understanding of the ITIL framework and experience in providing end-to-end IT infrastructure support. Your responsibility will be to deliver desktop support, manage customer infrastructure, and contribute to system reliability and performance through effective troubleshooting and monitoring. Key Responsibilities: - Provide Level 1/Level 2 technical support for end-users, ensuring quick resolution of hardware, software, and network-related issues. - Support desktop/laptop configuration, software installation, and troubleshooting. - Monitor and maintain IT systems using tools such as Nagio...

As a Messaging Services Advisor: SharePoint at NTT DATA, your role will involve applying a wide range of theories, concepts, and principles to identify customer needs and effectively manage and support systems. You will be responsible for providing steady state support to the messaging infrastructure, handling on-call support responsibilities, managing escalations, critical issues, server maintenance activities, mentoring team members, and other day-to-day support operations. Your expertise will be focused on Messaging technologies such as SharePoint on-prem servers, SharePoint Online, and OneDrive support. Key Responsibilities: - Provide deep subject matter expertise, advice, and program de...

As an experienced SAP SD Consultant with expertise in Service Management, you will be responsible for designing, implementing, and supporting SAP Sales and Distribution processes with a focus on after-sales service, warranty, repairs, and service order management. **Key Responsibilities:** - Analyse business requirements and translate them into SAP SD/SM solutions. - Configure and customise SAP SD and Service Management modules. - Design and implement solutions for: - Sales order processing - Delivery & billing - Returns & repairs - Warranty management - Service orders & notifications - Resource-related billing (RRB) - Integrate SAP SD with MM, FI, and CS modules. - Collaborate with business...

Role Overview: As a Client Data Manager I within the Operations team, your primary responsibility will be to review and enhance data collection and verification processes to ensure the accuracy and completeness of KYC records before they are reviewed by the client-facing team. Your role will require advanced organizational skills to manage multiple tasks efficiently and proficiency in digital and tech literacy to leverage software applications and digital platforms for process improvement and enhancing client experience. Key Responsibilities: - Perform day-to-day management of a team, including coaching and providing ongoing performance feedback. - Track the performance of individual team me...

Role Overview: As a Incident Coordinator at Milestone Technologies, you will be responsible for internalizing and utilizing documented procedures, styles, and standards to ensure a consistent incident management experience. Your role will involve obtaining and recording all significant efforts during the investigation and mitigation of a service outage. You will craft clear and concise summaries of triage and mitigation efforts, identify key stakeholders, coordinate with service engineers, communicate with multiple stakeholders, prepare postmortem documentation, and monitor communication tools to track incoming incidents. Key Responsibilities: - Internalize and utilize documented procedures,...

Role Overview: You have the exciting opportunity to join the Data Organization within Volvo Digital & IT as a Digital Product Owner for Data Operations. In this role, you will be responsible for leading, developing, and growing a high-performing Data Operations team that consistently delivers value and excellence to internal stakeholders. Your main mission will be to align operational service delivery with strategic goals, operational efficiency, continuous improvement, and internal customer satisfaction. Key Responsibilities: - Supervise day-to-day Data Operations activities to ensure adherence to agreed service levels (SLAs) and quality standards. - Prepare detailed reports and dashboards ...

Role Overview: As a Service Delivery Manager / Scrum Master at Capgemini, you will lead cross-functional teams in delivering high-impact projects using agile methodology. Your role will involve blending agile leadership with delivery management to ensure timelines, budgets, stakeholder expectations, and milestones are aligned and executed flawlessly. You will act as the glue between strategy and execution by facilitating agile ceremonies, removing roadblocks, and driving continuous improvement across delivery streams. Key Responsibilities: - Oversee end-to-end delivery of projects, ensuring alignment with timelines, budgets, and business objectives - Facilitate Scrumban ceremonies including ...

Role Overview: You will be working as a Client Data Specialist within the Operations team, responsible for enhancing data collection and verification processes to ensure accurate and complete KYC records. Your role will involve managing multiple tasks efficiently and leveraging digital platforms to improve processes and enhance client experience. Key Responsibilities: - Manage a team by providing coaching and performance feedback. - Monitor individual team members" performance and provide necessary support. - Address service issues raised by internal or external customers. - Demonstrate independence in decision-making based on data and experience. - Foster effective communication within the ...

As a Branch Service In-charge at our branch in Thrissur, you will play a crucial role in overseeing service operations to ensure exceptional customer service and efficient management of branch service teams. Key Responsibilities: - Lead and manage branch service teams for timely and effective service delivery. - Oversee installation, maintenance, and repair of home appliances and electronics. - Ensure adherence to service quality standards and enhance customer satisfaction. - Monitor inventory levels and spare parts availability at each branch. - Resolve customer complaints promptly and efficiently. - Implement service process improvements and best practices. - Prepare and analyze service pe...

In this internship opportunity at Eaton India Technology Center (EITC), you will have the chance to work on innovative projects with cutting-edge technologies in the IT sector. Eaton is a power management company that focuses on providing energy-efficient solutions to manage power effectively and sustainably. EITC in Pune, India, supports Eaton's global businesses by delivering innovative solutions through diverse engineering IT talent and domain expertise. **Role Overview:** As an intern at EITC, you will collaborate with business teams to address their IT needs and utilize tools like Power BI and Power Apps to create data-driven solutions. You will work on developing and testing innovative...

Role Overview: As a Problem Manager at LSEG, you will be responsible for identifying, analyzing, and driving the resolution of recurring incidents and underlying problems. Your proactive approach to Problem Management will focus on reducing business impact and preventing future incidents through effective root cause analysis and collaboration with engineering and operations teams. Key Responsibilities: - Own the root cause analysis process for major and recurring incidents, ensuring thorough investigations and follow-up actions. - Accurately document all problem records in the ITSM tool, adhering to the Problem Management Process, Procedures, and Standards. - Proactively identify incident tr...

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact. In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference. ### Role Overview: - Provide strategic leadership to design and execute transformation programs aligned with strategic objectives in collaboration with finance stakeholders. - Oversee transformation initiatives integrated with the overall Program Management Office (PMO), ens...

As a Global Cyber Security Analyst at Lucy Electric Manufacturing & Technologies India, your role involves the maintenance and ongoing support of all security systems to ensure they are designed and built according to best practices. You will be responsible for monitoring and maintaining current security systems, championing IT Security within the organization, and working closely with all aspects of Group IT to promote IT Security across the Lucy Group. Key Responsibilities: - Help lead all Lucy cyber security activities, shaping processes and following best practices - Monitor and maintain current security systems - Champion IT Security to Global IS by documenting processes and transitioni...

As a member of the Project | Program Management team at Hitachi Energy in Gurgaon, Haryana, India, you will be part of a diverse and collaborative group committed to advancing a sustainable energy future for all. **Role Overview:** You will play a crucial role in managing and overseeing various projects and programs within the company. **Key Responsibilities:** - Lead project planning, budgeting, and execution - Collaborate with cross-functional teams to ensure project success - Monitor project progress and address any issues that may arise - Communicate project status and updates to stakeholders regularly **Qualifications Required:** - Bachelor's degree in engineering or a related field - P...

Company Description AU SMALL FINANCE BANK originated as a visionary dream by Mr. Sanjay Agarwal, a Chartered Accountant and first-generation entrepreneur, supported by a skilled team. Over two decades, it transitioned from AU Financiers, a rapidly growing NBFC, into a Small Finance Bank committed to addressing customer needs. With a community-focused approach, the bank remains dedicated to enriching lives and fostering inclusive growth. AU SMALL FINANCE BANK continues to be a trusted financial partner, providing diverse and customer-centric solutions tailored for its clients. Role Description This is a full-time on-site role for a Branch Operations and Service Manager, based in Jaipur. The i...

You are looking for leaders to fill the roles of Migration Leader, Content Architect, and Platform Leader in Hyderabad. As the Migration Leader, your responsibilities will include planning and executing data migrations, maintaining data integrity, and minimizing downtime. You will act as a migration specialist, addressing challenges during the transfer process and ensuring legacy content accessibility in the new system. Collaborating with stakeholders, defining migration strategies, and leveraging automation tools to streamline workflows will be crucial. In your role as the Content Architect, you will be responsible for developing and overseeing the architecture of content management systems...