1186 Service Management Jobs - Page 42

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations Management, SAP BW Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise. Your expertise in ServiceNow IT Service Management will be instrumental in maintaining the efficiency and effectiveness of the systems. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure the smooth functioning of critical business systems. Identify and solve issues within multiple components of the systems. Collaborate with cross-functional teams to resolve technical issues. Contribute to the continuous improvement of the applications and systems. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management, ServiceNow IT Operations Management. Strong understanding of IT service management principles and best practices. Experience in troubleshooting and resolving technical issues in ServiceNow applications. Knowledge of incident management, problem management, and change management processes. Familiarity with ITIL framework and its implementation in ServiceNow. Experience in configuring and customizing ServiceNow modules. Ability to analyze and interpret complex technical requirements. Excellent problem-solving and communication skills. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management. This position is based in Mumbai. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : Servicenow Tools Administration Minimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As a ServiceNow HR Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with ServiceNow HR Service Management (HR) and collaborating with cross-functional teams to ensure successful cloud migration and implementation. Roles & Responsibilities:A:Designing complex workflows, SLAs, Security Rules, UI Components (Service Portal, Classic UI and Agent Workspace), UI actionsB:Working on inbound and outbound Integrations (Scripted REST APIs, Integration Hub)C:Working with Business Analysts, Product Owners, and various business users on refining business requirements.D:Translating business requirements into technical user storiesE:Leading development team - supporting individual Dev work, performing code reviews, tutoring junior colleaguesF:Trouble shooting complex technical issues ranging from Integrations, Data Imports, Process Flows etc. Professional & Technical Skills:A:Hands-on experience on the modules:HR Service Delivery, Knowledge Management, Service Catalog Management, Request fulfillment process etc B:Knowledge on ITIL v3/v4 foundation and Service Management processes C:Any SN Service Management Related Implementation Specialist certification (HRSD / ITSM / CSM) D:Prior experience on ServiceNow instance upgrade from one family to otherE:Strong SN server and client-side API knowledge.F:Experience in designing and implementing custom Scripted REST APIsG:Experience in creating technical documentation, diagrams, charts Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow HR Service Management (HR). The ideal candidate will possess a strong educational background in software engineering, computer science, or a related field, along with a proven track record of delivering successful cloud migration and implementation projects. This position is based at our Bengaluru office. Qualifications Engineering with ServiceNow Certification

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the development of innovative solutions and collaborate with multiple teams to ensure successful implementation. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Design and develop applications based on business process and application requirements. Collaborate with stakeholders to gather and analyze requirements. Create technical specifications and design documents. Ensure the application design meets quality standards and best practices. Conduct code reviews and provide feedback to team members. Assist in troubleshooting and resolving application issues. Stay updated with industry trends and advancements in application design and development. Mentor junior team members and provide guidance on application design principles. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management or ServiceNow IT Operations Management or ServiceNow Human Resource Service Management (HR) or ServiceNow Software Asset Management (SAM)or ServiceNow Custom Application Creation Good To Have Skills:Experience with ITIL framework. Strong understanding of application design principles and best practices. Experience in designing and developing applications using ServiceNow platform. Knowledge of IT service management processes and workflows. Familiarity with ITIL framework and its implementation. Ability to translate business requirements into technical solutions. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : Servicenow Tools Administration Minimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science/IT/Engineering or related field Summary :As an Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Service Management. Your typical day will involve working with the ServiceNow platform, collaborating with cross-functional teams, and ensuring the successful implementation of cloud migration and implementation projects. Roles & Responsibilities: Design and develop ServiceNow IT Service Management applications to meet business process and application requirements. Collaborate with cross-functional teams to ensure successful implementation of cloud migration and implementation projects. Provide technical expertise in ServiceNow IT Service Management and Servicenow Tools Administration. Assist in defining requirements and designing applications to meet business process and application requirements. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow IT Service Management. Good To Have Skills:Experience in Servicenow Tools Administration. Strong understanding of cloud migration and implementation. Experience in designing and developing ServiceNow IT Service Management applications. Experience in collaborating with cross-functional teams. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management. The ideal candidate will possess a strong educational background in software engineering or a related field, along with a proven track record of delivering impactful cloud migration and implementation solutions. This position is based at our Pune office. Qualifications Bachelors Degree in Computer Science/IT/Engineering or related field

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : Servicenow Tools Administration Minimum 3 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As a ServiceNow HR Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow HR Service Management module and collaborating with cross-functional teams to ensure successful implementation and migration to the cloud platform. Roles & Responsibilities: Assist in defining requirements and designing applications to meet business process and application requirements using ServiceNow HR Service Management module. Collaborate with cross-functional teams to ensure successful implementation and migration to the cloud platform. Develop and maintain technical documentation related to the ServiceNow HR Service Management module. Provide technical support and troubleshooting for ServiceNow HR Service Management module issues. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow HR Service Management module. Good To Have Skills:Experience in Servicenow Tools Administration. Experience in cloud migration and implementation. Strong understanding of ITIL processes and Service Management best practices. Experience in developing and maintaining technical documentation. Excellent problem-solving and troubleshooting skills. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow HR Service Management module. This position is based at our Kolkata office. Qualifications Engineering with ServiceNow Certification

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process Ensure successful project delivery Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Operations Management Strong understanding of IT operations management processes Experience in designing and configuring applications Knowledge of IT service management principles Hands-on experience in leading application development projects Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for managing the team and ensuring successful project delivery. Your typical day will involve collaborating with multiple teams, making key decisions, and providing solutions to problems that apply across multiple teams. With your expertise in ServiceNow IT Service Management, you will contribute to the success of the project and drive innovation in application development. Roles & Responsibilities: Expected to be an SME in ServiceNow IT Service Management Collaborate and manage the team to perform effectively Responsible for team decisions and ensuring successful project delivery Engage with multiple teams and contribute to key decisions Provide solutions to problems that apply across multiple teams Lead the effort to design, build, and configure applications Act as the primary point of contact for the project Ensure effective communication and coordination among team members Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management Strong understanding of IT service management principles and best practices Experience in designing and implementing ServiceNow solutions Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog Experience in integrating ServiceNow with other systems Good To Have Skills:Experience with ITIL framework Experience in ServiceNow administration and configuration Knowledge of JavaScript and HTML/CSS for ServiceNow customization Additional Information: The candidate should have a minimum of 12 years of experience in ServiceNow IT Service Management This position is based at our Chennai office A 15 years full-time education is required Qualifications 15 years full time education

Job Title: Industry SME Banking / Senior Manager S&C GN SONG Management Level: 06 Senior Manager Location: Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Customer Service Strategy and Transformation, Technology, and Innovation Good to have skills: Industry Trends and Disruptions, Digital Literacy, Value Architect, Product Owner, Business Analyst, Digital Transformation, Business Case Creations for Contact Center Transformation Experience: 10+ Years preferably in a Bank Educational Qualification: Post Graduation in Business Management Job Summary :As an Industry SME Banking / Senior Manager S&C GN SONG, you will be responsible for leading our Customer Service team with a strong focus on leveraging technology, driving innovation, creating business value, reducing operational expenses, and maximizing customer satisfaction (CSAT). This role is critical in shaping the future of our customer service and ensuring we remain at the forefront of the banking industry. If this role resonates with you, we invite you to discover many exciting global opportunities available within Accenture Strategy & Consulting's Customer, Sales & Service practice. Roles & Responsibilities: Serve as a recognized subject matter expert (SME) on retail and commercial banking processes, products, and services. Maintain a deep understanding of core banking systems, lending, deposit, payment, and other banking functions. Develop and execute a customer service strategy that aligns with the banks overall business objectives, focusing on technology integration, innovation, and delivering exceptional customer experience. Possess a strong understanding of key customer service performance indicators (KPIs) in the banking sector, including customer satisfaction (CSAT), Net Promoter Score (NPS), first call resolution (FCR), average handle time (AHT), cost per contact, Employee Satisfaction etc. Be able to analyze and interpret these KPIs to identify areas for improvement. Conduct competitive analysis to identify best practices and emerging trends in the banking industry. Benchmark the banks performance against competitors and identify opportunities to differentiate. Identify, evaluate, and implement innovative technologies and digital solutions to enhance customer service, such as AI-powered chatbots, personalized banking platforms, mobile-first solutions, and advanced analytics. Drive the adoption of these technologies within the customer service team. Demonstrate a clear link between customer service initiatives and tangible business outcomes, such as increased customer acquisition, retention, cross-selling, and revenue generation. Develop metrics to track and report on the business value created. Drive the digital transformation of customer service, including the implementation of self-service portals, mobile apps, CRM systems, and other relevant technologies. Focus on creating seamless omnichannel experiences. Experience in integrating these technologies into a Banking firms ecosystem is essential. Collaborate effectively with other departments, such as product development, marketing, and IT, to ensure alignment and seamless integration of customer service initiatives. Consult with clients on their customer service strategies and provide expert guidance on transformation initiatives, with a focus on technology and AI adoption. This may involve leveraging knowledge of specific insurance regulations and compliance requirements. Lead and contribute to pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, Business Case development etc. Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions etc. Ability to take new challenges and to be an enthusiastic learner. Professional & Technical Skills: MBA from a tier 1 or tier 2 institute. 10+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Experience in working for a Banking company in Service Transformation role / Solid experience developing interactive models using conversational platforms and deep understanding of customer-centered design processes with consulting experience (optional). Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs. Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project. Bachelor's degree in related field or equivalent experience and Post-Graduation in Business management would be an added value. Experience leading the design and implementation of contact center applications, from concept to deployment, is highly desirable. Additional Information: An opportunity to work on transformative projects with key G2000 clients.Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. This position is based at our Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai office Qualifications Experience: 10+ Years preferably in a Bank Educational Qualification: Post Graduation in Business Management

Project Role : Database Administrator Project Role Description : Administer, develop, test, or demonstrate databases. Perform many related database functions across one or more teams or clients, including designing, implementing and maintaining new databases, backup/recovery and configuration management. Install database management systems (DBMS) and provide input for modification of procedures and documentation used for problem resolution and day-to-day maintenance. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Database Administrator, you will administer, develop, test, or demonstrate databases. You will perform many related database functions across one or more teams or clients, including designing, implementing and maintaining new databases, backup/recovery and configuration management. Your typical day will involve installing database management systems (DBMS) and providing input for modification of procedures and documentation used for problem resolution and day-to-day maintenance. You will play a crucial role in ensuring the smooth functioning of databases and contributing to the overall success of the organization. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Design, develop, and maintain databases for various projects. Perform database administration tasks, including installation, configuration, and maintenance. Implement backup and recovery procedures to ensure data integrity and availability. Collaborate with cross-functional teams to identify and resolve database-related issues. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow Human Resource Service Management (HR). Good To Have Skills:Experience with database management systems (DBMS). Strong understanding of database design principles and data modeling. Experience in database administration, including installation, configuration, and maintenance. Knowledge of backup and recovery procedures to ensure data integrity and availability. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow Human Resource Service Management (HR). This position is based at our Noida office. A 15 years full time education is required. Qualifications 15 years full time education

Job Title: Industry SME – Communication, Media and Telecom / Senior Manager S&C GN SONG Management Level: 06 – Senior Manager Location: Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Customer Service Strategy and Transformation, Technology, and Innovation Good to have skills: Industry Trends and Disruptions, Digital Literacy, Value Architecting, Product Knowledge, Business Analyst, Digital Transformation, Business Case Creation for Contact Center Transformation Job Summary :As an Industry SME – Communication, Media and Telecom / Senior Manager S&C GN SONG, you will be responsible for leading consulting engagements, developing innovative solutions, and driving business growth for our clients in the areas of customer service, leveraging Data, AI, and cutting-edge technologies. You will collaborate closely with clients to understand their challenges, design and implement strategic solutions, and deliver measurable results. You will lead projects that help clients unlock the potential of advanced technologies while improving efficiency, personalizing customer interactions, and driving sustainable growth. If this role resonates with you, we invite you to discover exciting global opportunities available within Accenture Strategy & Consulting's Customer, Sales & Service practice. Roles & Responsibilities: Provide strategic counsel to clients on a range of topics, including growth strategy, digital transformation, market entry, competitive analysis, and operational improvement. Lead and manage complex transformation projects, from strategy development to implementation. Lead digital transformation initiatives for CMT customer service operations, leveraging AI, machine learning, and automation. Leverage data analytics and market research to identify key trends, assess market opportunities, and develop data-driven recommendations for clients. Identify and evaluate new business opportunities, develop innovative solutions, and drive revenue growth for clients. This includes exploring new technologies, business models, and partnerships. Advise clients on how to leverage technology, including Data, AI, cloud computing, and automation, to achieve their strategic objectives. Build and maintain strong relationships with client stakeholders, acting as a trusted advisor and thought leader. Proactively identify client needs and develop new business opportunities. Lead and contribute to pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, Business Case development etc. Collaborate effectively with other departments, such as product development, marketing, and IT, to ensure alignment and seamless integration of customer service initiatives. Mentor and coach junior team members, fostering a collaborative and high-performing team environment. Provide guidance and support for their professional development. Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions etc. Ability to take new challenges and to be an enthusiastic learner. Professional & Technical Skills: MBA from a tier 1 or tier 2 institute. 10+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Experience in working for a Communication, Media and Telecom Company in Service Transformation role / Deep understanding of the CMT industry landscape, including key players, trends, and challenges. Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs. Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project. Bachelor's degree in related field or equivalent experience and Post-Graduation in Business management would be an added value. Experience leading the design and implementation of contact center applications, from concept to deployment, is highly desirable. Additional Information: An opportunity to work on transformative projects with key G2000 clients.Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. This position is based at our Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai office. About Our Company | Accenture Qualifications Experience: 10+ Years experience in the CMT industry. Experience in management consulting or strategy roles will be an added advantage (optional) Educational Qualification: Post Graduation in Business Management

Job Title: Service Transformation + Senior Manager + Strategy & Consulting Global Network Song Management Level: 06 - Senior Manager Location: Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad Must have skills: Service Transformation, Utilities, Contact Center, GenAI Good to have skills: Salesforce, Genesys, AWS, NICE Job Summary : As a Senior Manager in the Strategy & Consulting Global Network Song practice, you will be responsible for leading strategic consulting engagements focusing on digital transformation, customer experience enhancement, and operational efficiencies within the Utilities industry. Your typical day will involve working with clients to develop and execute strategies to improve business performance, drive revenue growth, and support customer-centric transformation initiatives. Roles & Responsibilities: Lead strategic consulting engagements focusing on digital transformation, customer experience enhancement, and operational efficiencies. Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives. Assist clients in the Utilities industry with their most pressing service transformation problems by offering consulting and advisory services. Manage project teams, guiding team members and ensuring project delivery meets quality, timeline, and budgetary expectations. Create a transformational plan, close the gap between business and technology, perform value architecting using Analytics and GenAI tools, and help clients achieve long-term success by co-creating future-proof, agile, and resilient operating models. Build and maintain client relationships, both existing and new, by understanding client problems, bringing relevant solutions and offerings to the clients, and influencing improvement objectives. Provide solutions to complex business problems/opportunities requiring in-depth knowledge of Customer & Consumer dynamics, to optimize business processes and deliver on multi-channel customer service strategy. Data and Analytics driven approach for identification and realization of value for the clients and help in driving measurable outcomes through digital investments at the right pace and scale. Help clients become more customer-centric by redesigning their core operations through intelligent automation, AI, and machine learning-based tools. Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector. Design Business Process, lead design thinking workshops, develop business case, and develop new operating model. Professional & Technical Skills: Must have skills:Proficiency in Service Transformation, Utilities, Contact Center, GenAI. Strong understanding of Utility industry processes, performance drivers & industry-leading practices, regulatory and compliance requirements, preferably from North America. Experience in working as an advisory lead in designing next-gen service transformation solutions on technologies like Genesys, NICE, Salesforce, Data automation, and AI. Ability to develop long-standing relationships with senior client stakeholders. Experienced in managing large global teams, multi-stakeholder environments, and complex digital projects engagements in a global network. Deep knowledge of digital transformation and customer experience strategies, with a track record of implementing successful change initiatives. Additional Information: The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using Service Transformation, Utilities, Contact Center, and GenAI. This position is based at our Bengaluru, Gurgaon, Mumbai, Chennai, or Hyderabad office. Qualifications Experience: Minimum 8 years of experience is required Educational Qualification: B.Tech/BE (Accurate educational details should capture)

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Dynatrace Administration Good to have skills : System Monitoring Tools & Techniques Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. # typical day of the job based on the provided DESCRIPTION. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective communication with clients. Implement system monitoring tools and techniques. Conduct regular system health checks. Professional & Technical Skills: Must To Have Skills:Proficiency in Dynatrace Administration. Good To Have Skills:Experience with System Monitoring Tools & Techniques. Strong understanding of system monitoring principles. Ability to troubleshoot and resolve system issues efficiently. Knowledge of ITIL framework for service management. Additional Information: The candidate should have a minimum of 5 years of experience in Dynatrace Administration. This position is based at our Pune office. A 15 years full-time education is required. Qualifications 15 years full time education

Job Title: Consumer Goods & Services Senior Manager + Strategy & Consulting Global Network Song Management Level: 06 - Senior Manager Location: Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad Must have skills: Consulting and advisory experience in Consumer Goods & Services industry, deep industry knowledge, understanding of key trends, experience in digital technologies like Adobe AEP, Salesforce, Data automation, and AI. Good to have skills: Knowledge of allied service transformation capabilities such as speech analytics, workforce management, CX, etc. Job Summary : As a Senior Manager in the Strategy & Consulting Global Network Song practice, you will be responsible for solving customer-facing challenges at clients spanning Sales, Service, and Marketing to accelerate business change. You will work with clients across their marketing, sales, and services functions, providing transformation services driven by key offerings like Service Transformation, Marketing Transformation, and Commerce and Sales. Roles & Responsibilities: Aid clients to design, deliver, and adopt digital solutions to increase their competitiveness and accelerate GTM. Assist clients in the Consumer Goods & Services industry with their most pressing service transformation problems by offering consulting and advisory services. Create a service transformational plan, close the gap between business and technology, perform value architecting using Analytics and GenAI tools, and help clients achieve long-term success by co-creating future-proof, agile, and resilient operating models. Build and maintain client relationships, both existing and new, by understanding client problems, bringing relevant solutions and offerings to the clients, and influencing improvement objectives. Provide solutions to complex business problems/opportunities requiring in-depth knowledge of Customer & Consumer dynamics, to optimize business processes and deliver on multi-channel customer service strategy. Data and Analytics driven approach for identification and realization of value for the clients and help in driving measurable outcomes through digital investments at the right pace and scale. Help clients become more customer-centric by redesigning their core operations through intelligent automation, AI, and machine learning-based tools. Sales & Business Development: Drive new business opportunities by identifying and pursuing new leads, defining GTM strategy, facilitating client discussions and presentations to drive new business and client relationships. Own and drive Service transformation RFP/RFI response coming in from Consumer Goods & Services customers for digital implementation/optimization. Practice Development: Support overall growth of practice area through a combination of business development, talent management, oversight of delivery work, and thought leadership. Collaborate with Salesforce, Adobe, Nice, MS Dynamics, etc. business groups, to enable business capabilities with agility, velocity, and quality while optimizing costs. Lead and motivate teams with diverse skills and backgrounds. Manage and mentor talented teams of consultants and technologists, providing input and guidance into the talent strategy and actively participating in engagement and capability development activities. Professional & Technical Skills: Strong consulting and advisory experience in Consumer Goods & Services industry with deep industry knowledge and understanding of key trends. Deep understanding of Consumer Goods & Services processes, performance drivers & industry-leading practices, regulatory and compliance requirements. Experience in working as an advisory lead in designing next-gen service transformation solutions on digital technologies like Adobe AEP, Salesforce, Data automation, and AI. Ability to develop long-standing relationships with senior client stakeholders. Experienced in managing large global teams, multi-stakeholder environments, and complex digital projects engagements in a global network. Additional Information: The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using digital technologies. This position is based at our Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad office. Qualifications Experience: Minimum 8+ years of relevant experience in Consumer Goods & Services industry and well-versed in Digital and AI tools with good analytical skills along with domain experience. Educational Qualification: B.Tech/BE (Accurate educational details should capture)

TBD Qualifications TBD

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Software Asset Management (SAM) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the success of the project by leveraging your expertise in ServiceNow Software Asset Management (SAM) and collaborating with the team to deliver high-quality solutions. Your typical day will involve analyzing business needs, designing and implementing application solutions, and ensuring the smooth functioning of the applications. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Design and develop applications based on business requirements. Collaborate with stakeholders to gather and analyze business needs. Create technical specifications and design documents. Implement and configure applications using ServiceNow Software Asset Management (SAM). Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow Software Asset Management (SAM) or Servicenow Custom Application Creation or ServiceNow Human Resource Service Management (HR) or ServiceNow IT Operations Management Good To Have Skills:Experience with IT Asset Management (ITAM) tools. Strong understanding of IT asset management principles and best practices. Experience in designing and implementing ServiceNow SAM solutions. Knowledge of software licensing and compliance. Familiarity with ITIL processes and frameworks. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow Software Asset Management (SAM). This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer in the Cloud Migration & Implementation team, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business needs, and designing innovative solutions to optimize IT operations. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to gather and analyze business requirements. Design and develop applications using ServiceNow IT Operations Management. Create technical specifications and documentation for application design. Perform unit testing and debugging of applications to ensure functionality. Provide support and troubleshooting for application issues. Stay updated with the latest industry trends and best practices in application design and development. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Operations Management or Proficiency in ServiceNow Human Resource Service Management (HR) or ServiceNow IT Service Management Good To Have Skills:Experience with ITIL processes. Strong understanding of IT operations management principles and best practices. Experience in designing and developing applications using ServiceNow platform. Knowledge of JavaScript, HTML, CSS, and other web technologies. Familiarity with IT service management processes and frameworks. Excellent problem-solving and analytical skills. Effective communication and collaboration abilities. Additional Information: The candidate should have a minimum of 2 years of experience in ServiceNow IT Operations Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the development of innovative solutions and collaborate with multiple teams to ensure successful implementation. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Design and develop applications based on business process and application requirements. Collaborate with stakeholders to gather and analyze requirements. Create technical specifications and design documents. Ensure the application design meets performance, scalability, and security requirements. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Strong understanding of IT service management principles and best practices. Experience in designing and implementing ServiceNow applications. Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog. Experience in integrating ServiceNow with other systems. Good To Have Skills:Experience with ITIL framework. Experience in ServiceNow administration and configuration. Familiarity with JavaScript and web technologies. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management. This position is based at our Hyderabad office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Site Reliability Engineering Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education About The Role :– SRE – Automation EngineerLevel 9 – Experience:Minimum 12 years on Infrastructure & Automation as an SRE for a multi-Cloud Environment. Expectation:Candidate should have technical exposure in public cloud – AWS & Azure, DevOps, Microservices and Coding. An Architect with extensive technical expertise to work with customers' complex business problems. Candidate should have extensive exposure on Infrastructure in cloud with IAC, Python, PowerShell, Ansible, GitHub, Jenkins, Terraform, JSON, Puppet etc. A candidate having more than 12+ years of experience in Infrastructure which includes design, build and deployment in DataCenter services and Cloud. Well familiar with Coding, design, build and deployment with CI/CD Pipelines. Should have at least two end-to-end project design, implementation and support as an SRE. Should be well familiar on identifying opportunities which includes technical debt, reducing waste and coding techniques specially on IAC. Knowledge on SPLUNK is an added advantage. Should have working knowledge on any Observability tool and other enterprise monitoring tools is an added plus. Certifications:One Data Center technologies and Cloud. Desired exposure: Exposure and hands-on exposure on Publc Cloud – Specially on Infrastructure. Should be well versed with Monitoring, Observability and other enterprise management tools. Extensive exposure on coding using python. Powershell, Ansible, Jenkins, Terraform etc. Exposure as an hands-on SRE atleast for 5+ years. Must Haves Skills: Exposure to automation – Specially IAC, building Pipelines in public cloud, Deployments, ARM & other templates. Strong knowledge on Coding – Python, Powershell, Ansible, Jenkins, Terraform, Git, JSON , Puppet etc. Strong in SRE knowledge and exposure specially identifying toils, techdebt, reducing waste etc. Must have exposure on SPLUNK and other enterprise management tools Exposure to Observability tools and framework IaaS/PaaS products - Support for Containers and Cloud Native Stack Lateral and Logical Troubleshooting as Cloud admin. Complete understand of Cloud Network topology Docker- Design/Built/Deployment – At least 2 years of technical exposure CI – CD exposure – with Full end-to-end DevOps life cycle experience.Responsibilities: Exposure as an SRE with strong coding background to automating Toils. Troubleshooting, health check, administration, management, vendor coordination, interaction with external partner, elevation to stakeholders for support or application teams for application development related issues (bug, code maintenance, code evolution) Capacity monitoring; monitoring; application availability managements & monitoring, reporting and maintenance activities (if documented) Work on reduction of repeated failures; generate reports, dashboards Performance review:performance management, tuning, fix issues, work on reduction of repeated failures, scripts, automation Generate reports, dashboards, deploy agents Monitor Docker Envelops, maintain Dockers images Work on reduction of repeated failures; generate reports, dashboards Supporting Compliance requirementsProfessional Skills: Must To Have Skills:Proficiency in Site Reliability Engineering. Excellent communication and relationship-building skills. Ability to lead and motivate teams to achieve project goals. Additional Information: The candidate should have a minimum of 12 years of experience in Site Reliability Engineering. This position is based at our Bengaluru office. A 15 years full-time education is required. Summary :As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Your day will involve overseeing project delivery, managing contracts, and fostering stakeholder relationships. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead project delivery and ensure successful outcomes Manage contract negotiations and agreements Develop and maintain relationships with key stakeholders Professional & Technical Skills: Must To Have Skills:Proficiency in Site Reliability Engineering Strong understanding of IT service management principles Experience in project management methodologies Knowledge of contract management and negotiation Good To Have Skills:Experience with cloud technologies Additional Information: The candidate should have a minimum of 5 years of experience in Site Reliability Engineering This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer in the Cloud Migration & Implementation team, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow Human Resource Service Management (HR) solutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather and analyze requirements for HR applications. Design and develop scalable and efficient applications using ServiceNow HR modules. Create technical specifications and documentation for application design and development. Perform unit testing and debugging of applications to ensure quality and functionality. Provide support and troubleshooting for HR applications during implementation and post-implementation phases. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow Human Resource Service Management (HR). Good To Have Skills:Experience with ServiceNow IT Service Management (ITSM) and ServiceNow IT Operations Management and ServiceNow Tools Administration Strong understanding of HR processes and workflows. Experience in designing and implementing HR solutions using ServiceNow HR modules. Knowledge of ServiceNow HR best practices and industry standards. Familiarity with ServiceNow HR Service Delivery and Employee Service Center modules. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow Human Resource Service Management (HR). This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define a client issue and interpret and design a resolution. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring the smooth operation of our systems. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide ongoing support to clients, addressing their technical issues and concerns. Troubleshoot system or application problems and provide timely resolutions. Collaborate with the team to identify and implement improvements to enhance system performance. Maintain accurate documentation of client issues and resolutions. Stay updated with the latest product knowledge and industry trends. Assist in training new team members and sharing best practices. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support. Good To Have Skills:Experience with incident management tools. Strong understanding of IT service management principles and best practices. Excellent communication and interpersonal skills to effectively interact with clients. Ability to analyze and troubleshoot technical issues in a fast-paced environment. Knowledge of ITIL framework and its application in service desk operations. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in problem-solving discussions. Provide ongoing support to clients, ensuring their issues are resolved in a timely manner. Interact with clients to accurately define and understand their issues. Utilize deep product knowledge to interpret and design effective resolutions. Collaborate with the team to continuously improve system performance and client satisfaction. Stay updated with the latest product developments and enhancements. Contribute to the development of knowledge base articles and documentation. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support. Good To Have Skills:Experience with incident management tools. Strong understanding of IT service management principles and best practices. Excellent communication and interpersonal skills. Ability to analyze and troubleshoot technical issues. Knowledge of ITIL framework and processes. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in problem-solving discussions. Provide ongoing support to clients, ensuring their issues are resolved in a timely manner. Interact with clients to accurately define and understand their issues. Utilize deep product knowledge to interpret and design effective resolutions. Collaborate with the team to continuously improve system performance and client satisfaction. Stay updated with the latest product developments and enhancements. Contribute to the development of knowledge base articles and documentation. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support. Good To Have Skills:Experience with incident management tools. Strong understanding of IT service management principles and best practices. Excellent communication and interpersonal skills. Ability to troubleshoot and resolve technical issues effectively. Knowledge of ITIL framework and processes. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in problem-solving discussions. Provide ongoing support to clients, ensuring their issues are resolved in a timely manner. Communicate effectively with clients to understand their needs and provide appropriate solutions. Troubleshoot and resolve technical issues related to the system or application. Collaborate with cross-functional teams to identify and implement improvements to the system or application. Document and maintain accurate records of client interactions and issue resolutions. Stay up-to-date with the latest industry trends and technologies to provide proactive support and recommendations. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support. Good To Have Skills:Experience with incident management tools. Strong understanding of ITIL processes and best practices. Excellent problem-solving and analytical skills. Ability to effectively prioritize and manage multiple tasks. Exceptional communication and interpersonal skills. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. With exceptional communication skills, you will ensure the smooth operation of our world-class systems. Your deep product knowledge will enable you to accurately define client issues and design effective resolutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide voice support to clients in troubleshooting and resolving technical issues. Interact with clients to understand their concerns and provide appropriate solutions. Collaborate with cross-functional teams to resolve complex technical issues. Document and maintain records of client interactions and solutions provided. Stay updated with the latest product knowledge and industry trends. Contribute to process improvements and knowledge base enhancement. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support. Good To Have Skills:Experience with incident management tools. Strong understanding of IT service management principles and best practices. Familiarity with troubleshooting techniques for software and hardware issues. Excellent problem-solving and analytical skills. Effective communication and customer service skills. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

About The Role : for - S&C GN - CDI Position Title:Associate Manager Workplace Operations (Level 8) Location: Coimbatore Employment Type: Full Time Must have skills: Team management, Stake holder management, Analytical skills, budget management, service management, vendor management Good to have skills: Engineering and Maintenance understanding Experience: 10 years + of Facility Management experience Educational Qualification: Any degree with additional certification will be added advantage About CF/S&C Corporate Functions include Human Resources, Finance, Legal, Marketing Communications, and Workplace Solutions"that power Accentures people across industries and functions to keep our business leading in the New. Join the heart and soul of Accenture, partnering with our extraordinary people to bring innovation into every organization. About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, the company offers Strategy and Consulting, Song (Interactive), Technology and Operations services"all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With net revenues of $64 billion for 2023, their 774,000+ employees deliver on the promise of technology and human ingenuity every day, serving clients in more than 49 countries and over 200 cities. Roles & Responsibilities: Integrated Facilities Management Plan and manage workplace operations for the assigned locations. Manage operating and capital budgets for geography or location. Ensure Workplace business operations meet or exceed service level requirements and corporate standards. Ensure operational activities related to environmental requirements in collaboration with the Environment Lead and their support team are completed. Leverage tools to improve quality of services, including office meters, sensors and SLA tracking. Actively be part of managing the day-to-day facilities operations and review the performance as per schedule. Drive the Service Partner to execute the deliverables as per the agreed scope of works. Actively participate in delivering the services along with tracking the service delivery performance of the service partner. Performance Governance to be ensured through KPI's and ensuring all service issues or quality related concerns are reflecting in the OLA Score Card by resetting the Weightages and Targets, so as to drive constructive improvement in service levels Ensures location team delivers daily onsite facility management services including asset management, engineering, building & maintenance, cleaning, office services, mail delivery, logistics and storage services. Carry out tasks according to local and global guidelines. Continuously focusing on the area of weakness and improvising this area for smooth function the process and support team; Coordinating and making use of organizational resources sensibly; controlling corporate activities and helping improve the efficiency of employees. Service Delivery needs to be tracked across IFM contract Plan and Set up Daily/Weekly/Monthly and Quarterly connects with the services partner pyramid hierarchy and to drive high performance. Tracking the assigned facilities budgets along with site operations team and Commercial Team for effective management of the same. Deploy changes to global policies, operating models, and practices. Ensures service delivery within agreed speed, quality, and cost through effective people management. He / She manages various stakeholders across the organization and provide additional value through process improvement ideation and execution Achieving the objectives and vision set by the organization; Encouraging employees to be creative and ensure their welfare MIS and Reporting requirements to be well documented, with supporting report formats, and the timelines for the circulation of the monthly and quarterly reports to be calendared Mechanical & Engineering Services Keep a track on Service Partners performance by reviewing the uptime of all Engineering Infrastructure as per agreed OLA's Actively participate in drawing up R&M. Opex and Capex Initiatives to ensure we are sailing a safe ship Actively involved in monitoring M&E Opex and Capex Budgets and ensuring the budgets are efficiently deployed Extend all required support to fulfill Sustainability and Risk Mitigation Initiatives Client Governance (CRM) Connect with respective Business Leadership PoC's (DU Leads, Community Leads, SDL's and MD's) through a structured CRM Program for your facility(s). Present key delivery metrics and the team's performance against these KPIs' Tracking, addressing and closing issues/ escalations within a reasonable timeframe (SNOW, M&E, Events, Travel, etc.) Ensuring that the team draws up a monthly calendar for Bay Walks, Town-halls and Focused Group Discussion and the same are well represented by WP Teams at their respective location Corporate Real Estate (CRE) Stay connected with Landlord team on all operational matters from your assigned facilities, ensure that you connect with them at least once in a month. Ensure all contractual obligations are being fulfilled by both parties Escalate to RE Operations Lead, for any Builder/ LL related issues or non-compliances to the agreed terms and conditions in us RE MSA or CAM Agreement, so that formal recourse can be initiated by CRE Team To actively supervise Real Estate "Disposition" process and extend all necessary to support to WP FL, CRE PoC, Controllership and Procurement to ensure risk free handover and formal process closure If assigned, to participate and be actively involved in RE New Site Selection Process Statutory Compliance Consistently and persistently review all Third-Party Vendor (TPV) Partner Statutory Compliance requirements. Workplace Lead will be totally accountable for non-compliance to these deliverables Coordinate with all stakeholders/ teams who are party to this process:Contract Management; Legal, Human Resources, TPV, AEE, Commercial, etc. Audits Will have to personally participate and provide appropriate details and guidance for all types of audits covering across the length and breadth of Workplace Operations Audits could include Internal, Client and Third Party Statutory and Non-Statutory Audits (like:ACN Internal Audit, Functional Audit, Client Audit, KPMG Audit, Labor Commissioner Audit, Process Audit ISO, etc.) Team Development Workplace Lead would be totally accountable on right sizing their respective team(s) including extended Vendor Partner Teams for their respective facilities. Ensure that all team members, both direct and extended TPV Service Partner Teams complete their mandatory trainings requirement well within the prescribed timelines Timely action on Performance Management Processes, which includes, timely feedback to team members to ensure they are effectively delivering their responsibilities as per Priorities and Objectives agreed Team events are undertaken timely, to ensure their engagement levels are well maintained and is in line with Functional Engagement Target Professional & Technical Skills: presentation skills, communication skills along with computer knowledge like MS office Handling ISO audits, certification audits. Qualifications Job Qualification: Additional Information: Workplace Lead ensures visiting and managing the assigned facilities on daily basis and also on need basis to know of the ground reality. Supports is given from workplace operations w.r.t. Central/ Managed Services (CPSM, Events, Travel/ Car Desk, etc.) and their teams at their respective Zonal locations Extends full support to Business Stakeholders (ATCI, AO, Consulting, Other ICF Leadership) to facilitate High Profile Client or Global Leadership Visits, and if required, will be part of such events and wherever and whenever required, will also participate in showcasing Workplace Capabilities and Services Will provide supervision for Projects Transition, from WP Projects Team to WP Ops Team, and will ensure active / passive involvement to ensure smooth transition and handover to Business Teams Workplace lead will have operational responsibilities for Security and EHS related matters for their respective zones. In addition, if any BCP or Crisis Management situation arises, Workplace Lead will ensure active participation in the LMT calls. Workplace Lead will ensure that all safety and security controls, physical as well as electronic are functional and effective. Also provide supervision to Wellness Services, including Wellness Rooms, Gymnasium, Ambulance Services, etc. Workplace Lead will be actively/ passively involved in managing day-2-day interactions with the SMT and P+ teams, thereby ensuring minimal delays/ impacts to WP Ops for their respective facilities. Workplace Lead will be actively/ passively involved to ensure the smooth running of the Cafeteria Operations. This includes actively participation in Vendor Selection, Food Committee Review Meetings, addressing Quality Issues, etc., thereby ensuring strict compliance to EHS and GAP prescribed standards and Statutory pre-requisites, like Commercial, Legal and License requirements being fulfilled Oversee Kerala operations and provide assistance whenever required based on the organizational requirement.