1024 Service Management Jobs - Page 39

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide voice support to clients in troubleshooting and resolving technical issues. Ensure timely resolution of incidents and service requests. Collaborate with cross-functional teams to identify and resolve complex technical issues. Document and maintain accurate records of client interactions and technical solutions. Contribute to the continuous improvement of support processes and procedures. Stay updated with the latest product knowledge and industry trends. Assist in training new team members on technical support processes and tools. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support. Strong understanding of IT service management principles and best practices. Excellent problem-solving and analytical skills. Ability to effectively communicate technical information to non-technical clients. Experience in using ticketing systems and remote support tools. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Infrastructure Engineer Project Role Description : Assist in defining requirements, designing and building data center technology components and testing efforts. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : na Summary :As an Infrastructure Engineer, you will assist in defining requirements, designing and building data center technology components, and testing efforts. You will play a crucial role in ensuring the smooth operation of our data center infrastructure. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Expected to provide solutions to problems that apply across multiple teams. Collaborate with cross-functional teams to design and implement data center technology components. Assist in defining requirements for data center infrastructure. Conduct testing and troubleshooting of data center components. Ensure the smooth operation of data center infrastructure. Implement best practices for data center technology. Stay updated with the latest industry trends and technologies. Provide technical guidance and support to team members. Identify and resolve issues related to data center infrastructure. Contribute to the continuous improvement of data center processes and procedures. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Strong understanding of data center technology components. Experience in designing and implementing data center infrastructure. Knowledge of data center best practices and industry standards. Experience with data center testing and troubleshooting. Good To Have Skills:Experience with cloud technologies such as AWS or Azure. Experience with virtualization technologies such as VMware or Hyper-V. Knowledge of network and security protocols in a data center environment. Additional Information: The candidate should have a minimum of 12 years of experience in ServiceNow IT Service Management. This position is based at our Hyderabad office. No specific education requirements. Qualifications na

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : BMC Helix ITSM Good to have skills : BMC Helix Discovery Minimum 7.5 year(s) of experience is required Educational Qualification : NA Summary :As an Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using BMC Helix ITSM. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using BMC Helix ITSM. Assist in defining requirements and designing applications to meet business process and application requirements. Develop and maintain technical documentation related to application design and implementation. Provide technical guidance and support to development teams during the implementation phase. Professional & Technical Skills: Must To Have Skills:Proficiency in BMC Helix ITSM. Good To Have Skills:Experience with BMC Helix Discovery. Strong understanding of IT service management processes and best practices. Experience in designing and implementing ITSM solutions. Experience with ITIL framework and ITSM tools. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 7.5 years of experience in BMC Helix ITSM. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful ITSM solutions. This position is based at our Bengaluru office. Qualifications NA

About Us At ANZ, were applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Systems Analyst in Change Management, you will play a crucial role in ensuring the compliance and governance of change orders. You will interact with and support change owners, service managers, and other stakeholders to ensure changes are implemented with standard lead times and minimal impact on the business. Banking is evolving, and so are we. This role offers you the opportunity to try new things, learn, and grow. At ANZ, you will be building your future while helping to build ours. Role Type: Permanent Role Location: Acacia Office Work Hours: 24/7 (9 hours a day) What will your day look like The Technology Change Management team aims to maximize value for our customers by identifying and mitigating impacts and risks to business services due to technical changes. The team is responsible for controlling the identification, approval, and implementation of technical changes to the production system that could impact ANZ services. Daily interaction with stakeholders. Handling stakeholder queries and resolving issues. Understanding the change process. Managing end-to-end change requests efficiently. Ensuring all required approvals are in place before submitting changes. Partnering with Change Coordinators to review changes and ensure risk and impact assessments are conducted according to defined procedures. Making decisions regarding risks and changes that could impact the business. Managing a high volume of changes daily. Providing operational support to ensure KPIs and SLAs are achieved. Identifying opportunities for continuous improvement. What will you bring To be successful in this role, you should ideally have: Good knowledge of ITIL, Change Management, and Service Management processes. Strong presentation skills. Ability to work under pressure. Excellent communication skills and the ability to engage with others at all levels. Experience with ServiceNow. Desired Skills 5 to 6 years of experience in managing ITIL processes, with at least 4 years in change management. ITIL v3 or ITIL v4 certification. Strong communication and leadership skills. A graduate degree (preferably in Information Technology, but not mandatory). So why join us ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the banks largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the banks strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. Were proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support. To find out more about working at ANZ visit https://www.anz.com/careers/ . You can apply for this role by visiting ANZ Careers and searching for reference number [[95237]]. Job Posting End Date 14/05/2025 , 11.59pm, (Melbourne Australia)

By joining the engineering team, you get to work first-hand with the latest web and mobile technologies and solve the challenges of scale, performance, security, and cost optimization Our goal is to build the best SaaS platform for sales execution in the industry and what better place than LeadSquared for an exciting careerThe RoleLeadSquared platform and product suite are 100% on the cloud and currently all on AWS The product suite comprises of a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts The role involves leading the mission-critical responsibility of ensuring that all our online services are available, reliable, secure, performant, and running at optimal costs We firmly believe in a code and automation-driven approach to Site Reliability Responsibilities: Taking ownership of release management with effective build and deployment processes by collaborating with development teams Infrastructure and configuration management of production systems Be a stakeholder in product scoping, performance enhancement, cost optimization, and architecture discussions with the Engineering leaders Automate DevOps functions and full control of source code repository management with continuous integration Strong understanding of Product functionality, customers use cases, and architecture Prioritize and meet the SLA for incidents and service management; also, to ensure that projects are managed and delivered on time and quality Recommend new technologies and tools that will automate manual tasks, better observability, and faster troubleshooting Need to make sure the team adheres to compliance and company policies with regular audits Motivating, empowering, and improving the team s technical skills Requirements: 13+ years experience in building, deploying and scaling software applications on AWS cloud (Preferably in SaaS) Deep understanding of observability and cost optimization of all major AWS services - EC2, RDS, Elasticsearch, Redis, SQS, API Gateway, Lambda, etc AWS certification is a plus Experience in building tools for deployment automation and observability response management for AWS resources NET, Python, and CFTs or Terraform are preferred Operational experience in deploying, operating, scaling, and troubleshooting large-scale production systems on the cloud Strong interpersonal communication skills (including listening, speaking, and writing) and ability to work well in a diverse, team-focused environment with other DevOps and engineering teams Function well in a fast-paced, rapidly changing environment 5+ years experience in people management Why Should You ApplyFast-paced environment Accelerated Growth & Rewards Easily approachable management Work with the best minds and industry leaders Flexible work timingsInterestedIf this role sounds like you, then apply with us! You have plenty of room for growth at LeadSquared

Job Description Jira Administrator About ArisGlobal (www.arisglobal.com): ArisGlobal is empowering life science organizations to deliver breakthroughs faster , accurately , and with precision. This is paramount for the passage of lifesaving medications and products VIA clinical trials, using our software and technology. As an industry leader, ArisGlobal provides our SaaS leading technology and services to 40/50 top Bio-pharmaceutical corporations, 4/5 of the most advanced global pharmaceutical companies and nine government-health authorities, including the FDA, Health Canada and the NMPA, for example, around the world. 2021 has presented simultaneous developments in the global Drug Safety and Pharmacovigilance Software Market, projecting unfaltering growth through 2027. Effectively harnessed by prominent market drivers, ArisGlobal is named a Key Player. Located in Miami, New Jersey, Budapest, Dublin, Darmstadt, Rome, Tokyo, Shanghai, Bangalore, Mysore, our global presence is clear, and we are growing faster than ever . Position Overview The Jira Admin will be responsible for the effective use and administration of Jira software across the organization. The role requires a deep understanding of Jiras functionality, configuration, and integration capabilities. The ideal candidate will be able to apply knowledge of different project management processes, design JIRA workflows with an agile mindset and support the implementation of JIRA and other applications within the Atlassian Marketplace. Required Skills and Experience Minimum of 3-5 years of experience working with Jira in a technical or administrative capacity. Proven experience configuring and administering Jira (Software, Service Management, Confluence, etc.). Strong understanding of Jira workflows, permissions, and automation rules. Experience integrating Jira with other tools (e.g., GitHub, Bitbucket, Slack). Ability to work effectively remotely in cross-functional teams. Ability to meet deadlines and produce quality work. Responsibilities Manage and configure Jira instances, including project creation, workflows, permissions, and user management. Administer Jira Software, Jira Service Management, and other Jira tools (e.g., Confluence, Bitbucket) for all teams within the organization. Customize Jira to support specific needs, including dashboards, reports, workflows, and custom fields. Work closely with stakeholders to understand project requirements and design solutions that optimize the use of Jira for project tracking and reporting. Conduct regular Jira audits and provide recommendations for performance improvements and efficient configurations. Ensure that workflows and automation rules are designed to meet the needs of the business and increase productivity. Act as the primary point of contact for Jira-related issues, providing troubleshooting support and ensuring the platform runs smoothly for users. Provide guidance and assistance on customizations, integrations, and issue resolution to team members. Develop training materials, documentation, and user guides to help employees effectively use Jira. Conduct regular training sessions, workshops, and onboarding for new users to ensure proficiency with Jira tools. Stay updated on Jira best practices and industry trends, ensuring the team is always using the latest features. Partner with cross-functional teams to ensure Jira aligns with business requirements and evolving needs. Provide ongoing consultation on Jira usage, suggesting improvements to maximize efficiency. Collaborate with IT teams to ensure Jira integrates seamlessly with other tools and systems used by the organization.

We are looking for a visionary Development Manager to lead the definition and continuous evolution of the KTLO (Keep the Lights On) Framework. This role involves building the foundational architecture, governance models, and tooling required to support seamless operations, risk mitigation, and operational efficiency across enterprise banking systems. You will define and evolve KTLO governance frameworks and operating models to standardize production support across all business units. You will establish best practices in service management (ITIL), observability, automation, and performance tracking. You will implement cross-functional workflows, RACI models, and runbooks for consistent operational response. You will drive tooling strategies for monitoring, incident management, logging, and knowledge base automation. You will align SRE and DevOps practices into KTLO operations for better scalability and resilience. You will Partner with assurance, DevOps, and platform teams to ensure traceability, auditability, and SLA adherence. You will lead framework reviews and operational readiness assessments across major technology initiatives. You will drive platform-wide adoption of proactive issue detection, self-healing mechanisms, and AI/ML-based alerting. You will Champion a culture of continuous improvement and operational maturity using KPIs and service metrics. SKILLS You should have 14+ years of experience in IT service delivery, platform operations, or reliability engineering, with 5+ years in leadership roles. You should have strong expertise in service management frameworks (ITIL, COBIT), DevOps, and reliability engineering. You should have proven experience designing and implementing KTLO or enterprise support governance frameworks. You should have a deep understanding of operational toolchains like ServiceNow, AppDynamics, Splunk, Jira, and automated remediation tools. You should have an experience with incident management, problem analysis, postmortems, and RCA processes. You should have a knowledge of enterprise infrastructure, cloud platforms (AWS/Azure/GCP), and CI/CD pipelines. You should have an exceptional cross-functional leadership, communication, and documentation skills. to being part of an exciting culture and product evolving within the financial industry. Collaborate effectively and proactively with teams within or outside Temenos. Challenge yourself to be ambitious and achieve your individual as well as the company targets SOME OF OUR BENEFITS include: Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month Civil Partnership: 1 week of paid leave if youre getting married. This covers marriages and civil partnerships, including same sex/civil partnership Family care: 4 weeks of paid family care leave Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge Study leave: 2 weeks of paid leave each year for study or personal development

5+ years of overall Atlassian experience 2+ years of Jira Cloud administration experience 2+ years of Jira Service Management administration experience Experience with workflow automation Strong understanding of Atlassian governance and good practices Preferred: Atlassian certifications (ACP-120, ACP-100, ACP-400, ACP-300) Experience with ScriptRunner, Groovy, Nunjucks, Jira expressions Experience with REST API based third party integrations Experience with third-party automation apps, especially Automation for Jira and JMWE Okta administration

The Project Manager for Regulatory Affairs (RA) team is responsible for capturing and addressing both global and local demands and projects from the RA business. This role involves close collaboration with other DDIT functions to ensure the delivery of high-quality services and innovative solutions to stakeholders. As a key contributor to the organizations strategy, the Project Manager will implement objectives related to technology strategy development, solution discovery, service management, risk management, and relationship management. In this role, the PM must drive the development and implementation of cutting-edge solutions that leverage best-in-class technologies to enhance our products and services. PM is required to manage stakeholders and act as a strategic business partner. Job Description Roles and Responsibilities: Identify project goals, objectives, and direction. Lead the project team by clearly setting expectations related to quality and performance Deliver projects as per Novartis Standards, Follow the established IT Controls and Keeping the costs within the approved budget. Support business stakeholders on Identifying opportunities to streamline or improve processes through the implementation of innovative solutions to gain efficiencies. Stay up to date with the latest advancements in IT Domain and Identify and evaluate opportunities to integrate the technologies into our existing products and services. Work closely with the Business and DDIT stakeholders to understand their priorities and collaborate on the implementation of the defined roadmap for innovative solutions. Work closely with stakeholders to understand their needs and translate them into actionable projects. Be curious and engaged with our business stakeholders to establish a trustful and solid partnership. Manage relationships with internal and external stakeholders, including executives, business units, and partners. Act as a strategic business partner, providing guidance and insights on how the adoption of technologies can drive business growth and competitive advantage. Collaborate with external partners and stay engaged with the wider innovation community to leverage industry best practices. Monitor and evaluate the performance of implemented solutions, making iterative improvements as necessary. Essential Requirements: At least 10+ years of experience in Project Management, preferably managing Digital & Automation projects within Pharma domain. Excellent problem-solving and planning skills. A passion for innovation and a curiosity to explore technologies. Strong communication and presentation abilities, with the ability to effectively convey complex ideas to both technical and non-technical stakeholders. Experience in stakeholder management and strategic business partnering.; working with cross-functional teams. Demonstrated ability to work in a fast-paced, dynamic environment and adapt to changing priorities. Excellent communication skills. Must have proven strong knowledge of SDLC, Validation & Compliance, Agile methodology Proficiency with tools such as Jira, Confluence, HPQC, MS Project, Smartsheets and other project management tools Experience in Data migration and System integration related projects. Experience in managing GxP Projects and related fields Multi-national global experience in interacting with senior management, collaborating across boundaries and relationship management, and influencing without authority. Budget Management, Commercial Acumen, Influencing Skills, Performance Management (PM), Risk Management, Service Delivery Management, Strategic Planning, Waterfall Project Management Desirable: Implementation experience of Veeva Submission and Registration module is a plus. Experience in Regulatory Affairs business processes is a plus (e.g. Registration Management, Submission Management, Submission Content management, Submission Publishing & Clinical Publishing, Product Labelling) Education & Qualifications: Bachelor s degree in engineering, pharmaceutical, computer science, management, or a related field. A master s degree in a relevant discipline (MBA, MS etc.) and related accreditations in project management, agile, quality and compliance is a plus. Skills Desired Change Management, Decision Making Skills, Project Finance, Project Risk Management, Project Team Management, Stakeholder Engagement, Waterfall Model

S/4 Hana experience is must. Strong knowledge on SAP Material Management processes in Manufacturing, Telecom industry. Good understanding and experience of integration projects. Must have integration knowledge of FICO, SD and PP process Required Candidate profile The following SAP MM skills are necessary: SAP MM – Material Master and other master Data. SAP MM – Purchasing SAP MM – Inventory Management (Including Physical Inventory)

Key Responsibilities This role is responsible for delivering excellent client service and product advice (CASH) for a select portfolio of Corporate, Commercial & Institutional Banking (CCIB) Premier clients in all interactions for their post transactional enquiries, complaints, and other service-related issues. Acts as the in-country primary contact person for a portfolio of Premier clients and internal staff for advice, enquiries, complaints and any other service issues Build strong relationship and rapport with clients at the transactional and operational level Deliver excellent service against agreed service standards Identify opportunities for increasing clients product utilisation, smoother operations and optimising channel usage through analysis of client data, proactive transaction monitoring using available tools Deliver product / channel training and advisory As a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients This role is responsible for delivering excellent client service and product advice (CASH) for a select portfolio of Corporate, Commercial & Institutional Banking (CCIB) Premier clients in all interactions for their post transactional enquiries, complaints, and other service-related issues. Acts as the in-country primary contact person for a portfolio of Premier clients and internal staff for advice, enquiries, complaints and any other service issues Build strong relationship and rapport with clients at the transactional and operational level Deliver excellent service against agreed service standards Identify opportunities for increasing clients product utilisation, smoother operations and optimising channel usage through analysis of client data, proactive transaction monitoring using available tools Deliver product / channel training and advisory As a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients Client Service Primary point of contact for portfolio of Premier clients for professional advice, enquiries, complaints, resolving of discrepancies and transactional errors Provide the highest standard of client service in response to client enquiries and complaints, so as to create improved, lasting relationships with our clients Responsible for client satisfaction with service arrangements and delivery Work with internal stakeholders to provide end-to-end query resolution to client satisfaction Ensure that client SLAs are met Responsible for effective service recovery process through complaint logging and handling Maintain a professional SCB image through all interactions with clients Log and manage all service interactions (enquiries, complaints, incidents, client visits etc. ) within GEMS and / or other relevant systems to ensure that client data is captured and available for client insights / analysis and identification of improvement initiatives Premier Service Management Leverage on metrics and client insights to understand Premier clients needs, and continually identify opportunities for improvements in service, product solutions, utilisation and optimising channel usage, up-selling and cross-selling etc Monitor Premier client transactions using available tools for e. g. UBAM and selectively intervene, coordinating with various units and clients to ensure that transactions are processed in a timely manner Work closely with Front Office Teams/SSMs as product service specialist in country Participate in periodic Service Reviews for Premier clients Review service performance with the clients and generate ways to continuously improve service standards On a selective basis, attend sales calls with Relationship Managers (RM), Product Sales, other Front Office Teams and SSMs to sell our service capabilities and/or resolve clients operational and service issues Provide pro-active client updates Deliver product / channel training to Premier clients within the portfolio Make proactive calls on Premier clients to improve the utilisation level of facilities, increase transaction volume, and identify opportunities for channels and referrals for the business Build trusted partnerships with clients at the daily transactional / operational level Proactive management and end to end ownership of client complaints and incidents, through close collaboration with various internal stakeholders, whilst providing regular updates to clients as well as internal partners such as RMs, Product Sales, other Front Office Teams and SSMs. Processes Identify and assist in the implementation of service and efficiency improvement initiatives and facilitate transfer of best practice Risk Management Comply with Operational Risk Framework for client service processes including but not limited to client identification, complaints and enquiry handling Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations Key Stakeholders External clients Respective Product Operations Team Leaders, and Operations Head in country RMs & Business Managers TB Product & Sales Managers Segment Service Managers Head Client Experience, CCIB in country Country CIO GBS Product Operations Teams e. g. Premier Service Fulfilment Teams Technology partners e. g. PSS, Collective Intelligence & Command Centre Skills and Experience na Qualifications EDUCATION Minimum of 2 years experience in Banking and / or Service Languages: English and/or local language skills as relevant to country requirements About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 28333

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Operations Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Leading Food and Beverage Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Develops specific goals and plans to prioritize, organize, and accomplish your work. Ensures and maintains the productivity level of employees. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. Ensures compliance with all applicable laws and regulations. Ensures compliance with food handling and sanitation standards. Ensures staff understands local, state and Federal liquor laws. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Establishes guidelines so employees understand expectations and parameters. Monitors alcohol beverage service in compliance with local laws. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. Handles guest problems and complaints. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. Ensures corrective action is taken to continuously improve service results. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Manages service delivery in outlets to ensure excellent service from point of entry to departure (eg, greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return). Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Ensures employees are treated fairly and equitably. Strives to improve employee retention. Ensures employees receive on-going training to understand guest expectations. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Strives to improve service performance. Ensures recognition is taking place across areas of responsibility. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Assistant Restaurant Manager. Oversees the financial aspects of the department including purchasing and payment of invoices. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Join us as a GTSM RFT Application Support - Credit Risk at Barclays, where youll spearhead the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences. To be successful as a GTSM RFT Application Support - Credit Risk, you should have experience with: Experience in production support. High energy, hands-on and results & goal-oriented Expertise in log debugging, root cause analysis and troubleshooting live issues. Experience on observability tools like ESaaS, AppD , Netcool Experience in data analysis to identify underlying themes impacting stability, performance, and customer experience. Ensures and promotes ITIL best practices for Incident, Problem, Change, Release management (including managing and running triages, conducting root cause analysis, post incident reviews etc) Some Other highly valued skills include: Knowledge on cloud and DevOps principles are desired. Knowledge of or working experience in cloud technologies, automation tools. Familiar with big data platforms like Hadoop, ETL tools like Ab-Initio etc. Knowledge of IB Business clear understanding of trade lifecycle and Market data Knowledge of Risk management function will be preferred Preferred expertise in building visual front end layer for critical business process / metrics You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of Pune. Purpose of the role To effectively monitor and maintain the bank s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.

Join us as a Platform Lead Joining our Financial Crime Hub for Customer Due Diligence (CDD), you ll hold accountability for all aspects of change, run and operational health of your Financial Crime CDD platforms It s a highly collaborative role that will see you working closely with key stakeholders and centres of excellence and leading a large team across India and the UK, to build the right solutions that help detect and prevent financial crime, protecting our customers and the bank Its a chance to work in an innovative part of the bank, and to have real influence, and see your decisions produce tangible results in this high profile, critical bank wide role The role is offered at director level What youll do As Platform Lead, youll be responsible for the strategy, planning, building, operation and control of the bank s Financial Crime, CDD and Perpetual Know Your Customer platforms. You ll be delivering, owning and maintaining the platform operational stability and performance of technology, including maintaining applications, systems, utilities and tools, in line with the DevOps/Site Reliability Engineering, ITIL service management, engineering excellence, risks and controls framework and processes. Alongside this, you ll be accountable for the design, architecture, engineering, build, testing, implementation, risk, security, stability, resilience, simplification, efficiency, service management and life-cycling of the platform applications and services aligned to our Business and Technology vision. You ll also take ownership of the technical architecture, design and engineering of your platforms. You ll be accountable for partnering with Stakeholders within the Fin Crime Hub and across the Bank to bring their strategy to life through well engineered and sustainable solutions enabled by great team capabilities. On top of this, you ll be: Managing the tensions inherent in working through the implementation of competing customer priorities with the right business leaders and business product owners Driving the alignment to domain and enterprise roadmaps and targets, through a deep understanding of the bank s technical direction and emerging and enabling technologies and trends Driving highly efficient ways of working across all aspects of the delivery, software and data engineering lifecycles, proving through measurement the faster and safer delivery of business and technical outcomes, and implementing and using Scaled Agile, DevOps and SRE Owning and creating the platform technical and business outcome road map with the right architecture, solutions and commercial value Providing expertise to make sure that business solutions are optimised for our customers needs and align to our overall technology strategy Owning the remediation of technical issues to simplify and improve the platform s architecture and technology The skills youll need Were looking for a strong, experienced engineering leader with the ability to communicate complex technical concepts clearly to your colleagues including senior stakeholders and management, with good collaboration and stakeholder management skills. Youll have demonstrable experience of running high performance large scaled programmes, platforms, projects and teams, paired with financial crime, CDD, data, industry and platform product knowledge, experience and expertise. On top of this, you ll have: An expert understanding of running large complex projects spanning multiple teams and senior governance forums A strong understanding of platforms, engineering, and data as a service design and delivery, with the ability to convert a business ask into a sustainable cost effective solution Operational, risk management, financial management, collaboration and negotiation experience and expertise Strong commercial acumen with an acute understanding of the business landscape relevant to your area

Broad interface Interactions with Business Process Owners via face to face meeting/ voice over and video conferences. Conducting As-Is Study & To-Be Analysis. Preparation of Business Blue Print for PM Mapping the Technical Structure of the company from SAP PM angle Responsible for the system requirement study, solution design, system configuration, , system testing, user training, data conversion, documentation, system integration. Configuration and customizing Maintenance plant as per the best practice of sap pm and for utter clients satisfaction. Configuration entire logistic master data viz. PM Materials, Assembly, Serial Number, BOM, Maintenance Task List, Measuring Point, Counters, PM Work Centers, and Maintenance Plans. Configuration of Breakdown Process, Corrective Maintenance Process, Performance Based Preventive Maintenance Process, Time Based Preventive Maintenance Process, Refurbishment Process , External Service Management Process, Calibration Process. Business Process Integration with PP, MM, CO & QM Module. It will be an added advantage , if already worked on S4HANA implementation projects. Experience on SAP best practices recommended SAP PM Fiori apps.

Required Skills Technology | Security Information and Event Management | Level 2 Support Technology | Cybersecurity Principles, Technologies, and Threat Landscapes | Level 4 Support Technology | Incident Response Management | Level 4 Support Technology | Comms and leadership and Team management skills | Level 4 Support Technology | Strategic Planning | Level 4 Support Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | ITIL F/ITIL Intermediate/ITIL Expert/ISO/IEC 20000 Certified Associate/PMP/PRINCE2 Practitioner/Certified ScrumMaster/CompTIA A+/CompTIA N+/Microsoft Certified: AZ-104/AWS Certified SAA/Certified Manager/Certified Professional in Management Delivery Skills required are: - Strategic Leadership and Management: - *Developing and implementing long-term strategies for technical service management. *Ensuring technical service operations support overall business strategy and objectives. *Aligning technical service initiatives with organizational goals and industry trends. Advanced Project and Program Management: - *Overseeing large-scale and complex technical service projects and programs. *Allocating resources effectively, including personnel, budget, and technology infrastructure. *Conducting comprehensive risk assessments specific to technical service operations. *Ensuring projects are delivered on time, within budget, and according to quality standards. Communication and Stakeholder Engagement: - *Communicating complex technical concepts and strategies to stakeholders at all levels of the organization. *Tailoring communication approaches to meet the needs of diverse audiences, both technical and non-technical. *Building and maintaining relationships with key stakeholders to ensure their support and alignment with technical service initiatives. Analytical and Problem-Solving Skills: - *Utilizing data and analytics to inform technical service strategies and decisions. *Addressing complex technical challenges and obstacles in service delivery. *Analyzing performance metrics to identify areas for improvement and drive strategic decisions. Team Leadership and Development: - *Building and leading high-performing technical service teams. *Setting strategic performance goals and objectives for technical service teams. *Resolving conflicts and addressing challenges within technical service teams and with stakeholders. *Cultivating a culture of collaboration, innovation, and continuous improvement.

Job Description Are you'ready to Make It Happen at Mondel z International Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. You provide software and applications expertise, and be responsible for implementation of the solutions. How you will contribute You will oversee the planning and execution of software and applications. To do so, you will manage an internal team and partner with external suppliers and use your deep technical and market knowledge and thorough understanding of our business goals find and deploy the right software and application solutions for the future. You will support programs to implement regional and global software and application strategies, offer input to financial planning and controls for software and applications on a regional and global level, collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments, explores opportunities to leverage scale and drive savings, and ensure that support service level objectives and key performance indicators are accomplished. What you will bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in : Managing staff and line responsibilities Managing large-scale software and application services Service delivery, support and excellence Program/Project management with experience managing multiple projects for budgets, resources, schedules and quality General technical background Understanding of integration and how different applications talk to each other Process and service orientation Business processes An End User Computing (EUC) Transformation Lead is responsible for guiding and executing the strategic transformation in the EUC space in digital workplace, ensuring it aligns with business goals and leverages technology effectively. This role involves developing and implementing digital strategies, managing projects, collaborating with stakeholders, and ensuring the successful adoption of new technologies and processes within Mondelez. The role has a strong engagement focus and is responsible for leading the development and management of digital working groups. This role requires a blend of technical expertise, business acumen, and a proven ability to lead change in complex, multinational environments. Role & Responsibilities Develop and maintain EUC strategic plans and roadmaps, aligning with business goals and emerging technologies, considering cost, security, and scalability. Develop and execute a multiyear EUC Strategy and roadmap in alignment with IT business goals. Lead the end-to-end transformation of EUC services, including virtual desktop infrastructure, modern device management, User Experience Platforms and solutions. Analyze Data and Trends and utilize data-driven insights and industry trends to recommend and prioritize digital transformation initiatives. Deploy cutting-edge technologies such as RPA, workflow automation, and data analytics to optimize operations. Integrate and optimize existing digital solutions for robust performance. Oversee the transformations to cloud enabled solutions and ensure Integration of various tools to achieve optimum benefit of solutions. Collaborate with IT Security, network and business stakeholder to ensure scalable and compliant EUC environments. Design, develop, and implement integrations between ServiceNow and Microsoft based technology on business requirements. Design, develop, and implement integrations leveraging the Microsoft Graph API to connect various systems with Microsoft 365 services. Define and track KPI for EUC transformations and End User satisfaction. Develop insightful dashboards and reports to communicate progress and results effectively. Develop and implement change management plans to support the successful adoption of new technologies and processes. Manage EUC transformation projects, ensuring they are delivered on time, within budget, and meet business requirements. Collaborate with cross-functional teams globally to drive transformation initiatives. Manage stakeholder expectations through effective communication and advanced presentation skills. Promote a culture of change readiness and continuous improvement. Actively participate in POC, UAT of solutions and provide valuable feedback to enhance productivity. Collaborate with IT leadership and other stakeholders to align EUC initiatives with business goals and objectives. Apply the project management methodologies, tools, and best practices for the EUC transformation projects. Report the status, progress, and outcomes of the EUC projects to Global EUC Lead, IT leadership and business stakeholders. Foster a culture of collaboration, innovation, and excellence within the EUC team, promoting a positive and inclusive work environment. Drive continuous improvement initiatives to enhance the quality, efficiency, and effectiveness of end-user support services, implementing best practices and industry standards. Qualifications Bachelors degree in computer science, information systems, or related field. At least 10 years of experience in Digital Workplace management and support. At least 5 years of experience in large Transformation Projects, project management, preferably in the digital workplace domain. Strong knowledge and skills in EUC technologies, such as Windows, MacOS, iOS, Android, Application Packaging BigFix, MDM, Intune, JAMF, Citrix etc Sound knowledge in Service Now, Azure AD, Nexthink. Proved track record in managing complex transformation projects, preferably in large enterprises. Excellent Spoken and written English communication skills. Knowing Spanish would also be preferred. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate complex technical concepts to non-technical stakeholders. Proven leadership experience, with a track record of successfully managing teams and delivering projects on time and within budget. Knowledge of ITIL framework and experience in service management. Proficient in process mapping, optimization software, and automation tools (eg, RPA). Strong understanding of data analytics and visualization tools. Good analytical thinking. Familiarity with global business operations and standards. Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy Business Unit Summary Job Type Regular Software & Applications Technology & Digital

As a Logistics Consultant within ASC S/4HANA Public Cloud you will guide our customers to success with their cloud transformation. The role requires deep understanding of the S/4HANA Cloud business processes across functional borders, as we'll as a service-oriented attitude with the aim to achieve customer success. The candidate will be at the core of the S/4HANA Cloud organisation, implementing strategic services and acting as functional Subject Matter Expert across all customer deployments. The Logistics Consultant role is critical for our customers and SAP s success and is accountable for the overall services and support engagement and successful delivery of ASC services. What you bring The role Cloud mindset with focus on ensuring continuous adoption, customer success and references for S/4HANA Cloud customers. Ability to articulate solution capabilities, value and differences from other deployment options. Deep product expertise and business experience with focus on Logistics, initially with SD (Sales Distribution) & Service Management and extending that to MM, IM and Procurement and other Logistics modules. Strong knowledge of Logistics processes and best practices. Good understanding of cross industry and specific Logistics business processes Ensure customer success, satisfaction, and referenceability for S/4HANA Cloud customers Articulate the S/4HANA Cloud business capabilities and value, differentiate S/4HANA Cloud and Any-Premises solutions Apply best practice methodology & tools to ensure successful customer adoption Understand and practice value-based fit to standard delivery approach Role Requirements Expertise in the configuration and implementation of Logistics modules primarily in SD (Sales & Distribution) and Service Management, and the Logistics Execution. Further expertise in MM (Materials Management), IM (Inventory Management), Procurement, including integration to Finance, is also required. Emphasis on generalist knowledge / business experience and the ability to deep dive if required Holistic overview of the SAP product and service portfolio (S/4HANA, SAP ECC, Business Suite, or R/3) Professional Experience 1 to 3 years of professional experience; demonstrated knowledge / expertise of at least one industry / solution segment 1 to 3 years customer facing experience in a consulting capacity Any ERP or SAP product delivery experience is preferred

About The Role #body.unify div.unify-button-container .unify-apply-now:focus, #body.unify div.unify-button-container .unify-apply-now:hover{color:rgb(0,0,0) !important;}#body.unify div.unify-button-container .unify-apply-now:focus, #body.unify div.unify-button-container .unify-apply-now:hover{background:rgba(230,231,232,1.0) !important;} Project Manager Job Location (Short): Hyderabad, India Workplace Type: Hybrid Business Unit: ALI Req Id: 1499 .buttontextb0d7f9bdde9da229 a{ border1px solid transparent; } .buttontextb0d7f9bdde9da229 a:focus{ border1px dashed #5B94FF !important; outlinenone !important; } Responsibilities Act as a customer advocate during SaaS delivery Define, analyse, strategize customer requirements and drive for results. Coordinate with cross functional teams/resources towards customer success Manage priorities across downstream teams Maintain / adapt dynamic process improvements along with a mindset for continual learning. Translate business goals and requests into executable requirements. Introduce and train customer administrators on SaaS user provisioning and functionalities. Typically oversees scope, schedules, and budgets to ensure stakeholder goal attainment. Identify project objectives, drive and communicate decision to meet stakeholders expectations. Education / Qualifications Masters or Bachelors degree in Engineering or Technology, majoring in Computer Science or Information Science 5+ years of general technical experience 2+ years of managing or coordinating technical projects. Excellent PowerPoint and Excel mastery Technical or Project Management Certifications Ability to manage and direct Customer Communications Experience with service management tools such as Salesforce Experience with Change management processes. Experience with project management tools such as Azure DevOps Experience with Cloud platforms is a huge plus. Basic/Intermediate understanding of server administration/Cloud operations. Preferred Knowledge/Skills (as Senior Leader): Excellent communication and presentation skills with a proven track record of presenting to and influencing senior management PMP (Project Management Professional) certification is a big plus. About Hexagon Hexagon is the global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.Our technologies are shaping production and people related ecosystems to become increasingly connected and autonomous ensuring a scalable, sustainable future.Hexagon (Nasdaq StockholmHEXA B) has approximately 24,500 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at?hexagon.com?and follow us?@HexagonAB. Hexagons R&D Centre in India Hexagons R&D Centre in India is the single largest R&D centre for the company globally. More than 2,000 talented engineers and developers create innovation from this centre that powers Hexagon's products and solutions.Hexagons R&D Centre delivers innovations and creative solutions for all business lines of Hexagon, including Asset Lifecycle Intelligence, Autonomous Solutions, Geosystems, Manufacturing Intelligence, and Safety, Infrastructure & Geospatial. It also hosts dedicated service teams for the global implementation of Hexagons products. R&D India MAKES THINGS INTELLIGENT Asset Lifecycle Intelligence Produces insights across the asset lifecycle to design, construct, and operate more profitable, safe, and sustainable industrial facilities. Everyone is welcome At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcomeas an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here..buttontext1c1d8f096aaf95bf a{ border1px solid transparent; } .buttontext1c1d8f096aaf95bf a:focus{ border1px dashed #0097ba !important; outlinenone !important; } #body.unify div.unify-button-container .unify-apply-now:focus, #body.unify div.unify-button-container .unify-apply-now:hover{color:rgb(0,0,0) !important;}#body.unify div.unify-button-container .unify-apply-now:focus, #body.unify div.unify-button-container .unify-apply-now:hover{background:rgba(230,231,232,1.0) !important;}

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities include Comprehensive Feature Development and Issue ResolutionWorking on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue ResolutionCollaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology IntegrationBeing eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum of 5 years of experience in Incident, Problem, and Change Management roles. Proven experience managing ITSM processes, particularly Incident, Problem, and Change Management, in a large or complex environment. Analytical and problem-solving abilities with a focus on root cause analysis and continuous improvement. Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or similar platforms). Ability to lead and facilitate discussions, including during high-pressure situations like Major Incidents Preferred technical and professional experience Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). ITIL certification (Foundation or higher) is highly desirable. Strong technical acumen and understanding of IT operations and infrastructure

Handle architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Lead & investigate complex technical issues and review code as required Account for possible project challenges on constraints including, risks, time, resources and scope Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions Provide expert guidance for best practices related to ServiceNow administration Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 10+ years of IT experience with proven ServiceNow Product knowledge 3+ years of experience as a ServiceNow Solution/Technical Architecture with implementing SaaS/PaaS Solution on specific cloud architecture Experience in multiple end-to-end ServiceNow implementations across all modules – TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Strong experience in integrating ServiceNow to several other applications using SOAP/REST. Preferred to have experience working with ServiceNow to ServiceNow and ServiceNow to Remedy ebondings or any other Products of similar nature Mandatory ServiceNow certifications – Certified System Administrator, Certified Application Developer, Implementation Specialist in 2 or more of these modules – ITSM/HRSD/CSM/FSM/ITBM/Discovery/Service Mapping/GRC/SIR/PPM/Cloud Management Preferred technical and professional experience Relationship building with business and customers Active listening, negotiation, problem solving Team building

Handle architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Lead & investigate complex technical issues and review code as required Account for possible project challenges on constraints including, risks, time, resources and scope Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions Provide expert guidance for best practices related to ServiceNow administration Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 10+ years of IT experience with proven ServiceNow Product knowledge 3+ years of experience as a ServiceNow Solution/Technical Architecture with implementing SaaS/PaaS Solution on specific cloud architecture Experience in multiple end-to-end ServiceNow implementations across all modules – TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Strong experience in integrating ServiceNow to several other applications using SOAP/REST. Preferred to have experience working with ServiceNow to ServiceNow and ServiceNow to Remedy ebondings or any other Products of similar nature Mandatory ServiceNow certifications – Certified System Administrator, Certified Application Developer, Implementation Specialist in 2 or more of these modules – ITSM/HRSD/CSM/FSM/ITBM/Discovery/Service Mapping/GRC/SIR/PPM/Cloud Management Preferred technical and professional experience Relationship building with business and customers Active listening, negotiation, problem solving Team building

Be part of the solution at Technip Energies and embark on a one-of-a-kind journey. You will be helping to develop cutting-edge solutions to solve real-world energy problems. We are currently seeking a Senior Database Engineer, to join our IDS team based in India. About us: Technip Energies is a global technology and engineering powerhouse. With leadership positions in LNG, hydrogen, ethylene, sustainable chemistry, and CO2 management, we are contributing to the development of critical markets such as energy, energy derivatives, decarbonization, and circularity. Our complementary business segments, Technology, Products and Services (TPS) and Project Delivery, turn innovation into scalable and industrial reality. Through collaboration and excellence in execution, our 17,000+ employees across 34 countries are fully committed to bridging prosperity with sustainability for a world designed to last. About the opportunity we offer: We are currently seeking a Senior Database Subject Matter Expert (SME), with 10+ years of hands-on experience, who can perform advanced technical operations & architectural tasks, on SQL Server & PostgreSQL. The ideal candidate would preferably possess a unique, multi-skilled profile with proficiency in different Database Technologies and platforms and will combine deep database technical skills with a passion for reliability, performance, and innovation in enterprise data environments. The role will be part of the Database SME group, globally responsible in Technip Energies for Database Engineering and Architecture activities. Responsibilities 1. Architect and optimize large-scale MS SQL Server and PostgreSQL environments. 2. Lead L3 troubleshooting, Performance Tuning, Query Optimization, Indexing etc. 3. Design and implement High Availability and Disaster Recovery strategies. 4. Drive Database Upgrades, Migrations, Consolidation etc on both on-premises & cloud platforms. 5. Support Cloud Team for Replatforming & other cloud initiatives 6. Review requirements & suggest optimal technical solutions for new implementations 7. Lead Pre-Production validation of Database context for critical Applications 8. Collaborate with other Product & Platform Teams to align Database Services with Enterprise Architecture and DevOps practices. 9. Design and Implement security standards, encryption, role-based access etc. 10. Prepare technical documents like Configuration Standards, Operating Procedures etc. Starting Date: Immediate About you: We love to hear from you and how you match with this position. To be successful in this mission you should consider the following requirements: Professional experience as Database Engineer in large-scale, enterprise environments. Expert & experienced in troubleshooting large, complex Production Database environments Certified and skilled in Database Operations on Cloud Platforms - Azure (mandatory), AWS, OCI etc. Expertise in Microsoft SQL Server, including features like high availability, replication, partitioning etc. Solid working knowledge of PostgreSQL administration, performance tuning, and schema design. Strong understanding of ITIL-based service management. Proficient in Database Backup & Recovery operations Preferred / Optional Skills Scripting and automation with PowerShell, T-SQL, or Ansible. Exposure to DevOps tools (Azure DevOps, Git, CI/CD). Experience with NoSQL Databases like MongoDB. Familiarity with containerized database platforms (e.g., SQL Server / PostgreSQL on Kubernetes). Other Qualifications 10+ years of experience in core Database related roles Strong analytical and problem-solving skills, with a keen attention to detail. Excellent communication and interpersonal skills. Ability & Flexibility to work collaboratively with cross-functional teams, across different time zones Qualifications: Bachelor s Degree or above in computer science / Information Technology related stream Languages: English + Professional, Fluent Main Skill set: SQL Server, PostgreSQL

Job Title - Data Eng, Mgmt. & Governance – Associate – S&C Global Network Management Level: 12 Location: Hyderabad Job Type Full-time - Shift-based. Must have skills: Programming skills in Python, sound knowledge of SQL for data analysis and reporting Good to have skills: Knowledge of cloud technologies (e.g., AWS, Azure, Google Cloud) Job Summary :We are seeking a highly motivated Data operations Associate with 0-1 years of experience and good data and cloud skills to join our team. The ideal candidate will be responsible for monitoring and managing our command center operations, ensuring seamless performance and quick resolution of issues. This role requires proficiency in cloud technologies, Python, and SQL, along with the flexibility to work in shifts. WHAT'S IN IT FOR YOU? An opportunity to work on high-visibility projects with top clients around the globe. Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything"”from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. Roles & Responsibilities: Monitor and manage command center operations to ensure optimal performance and quick resolution of issues. Utilize cloud technologies to maintain and enhance system performance. Develop and maintain scripts and applications using Python to automate tasks and improve efficiency. Perform data analysis and generate reports using SQL to support decision-making processes. Collaborate with cross-functional teams to address and resolve technical issues. Ensure compliance with company policies and procedures. Provide timely and accurate updates to stakeholders on system status and incidents. Participate in shift rotations to provide 24/7 coverage. Professional & Technical Skills: Strong programming skills in Python. Good knowledge of SQL for data analysis and reporting. Good knowledge of cloud technologies (e.g., AWS, Azure, Google Cloud). Excellent problem-solving and analytical skills. Willingness and ability to work effectively in a fast-paced, shift-based environment. Strong communication and collaboration skills. Additional Information: - The ideal candidate will possess a strong educational background in computer science or a related field 0-1 years of experience in a command center or similar operational role is preferred Familiarity with monitoring tools and incident management processes. Working Conditions: Shift-based work schedule, including nights, weekends, and holidays. Ability and willingness to work in a high-pressure environment and handle multiple tasks simultaneously. Accenture Global Network - Data & AI practice help our clients grow their business in entirely new ways. Analytics enables our clients to achieve high performance through insights from data - insights that inform better decisions and strengthen customer relationships. From strategy to execution, Accenture works with organizations to develop analytic capabilities - from accessing and reporting on data to predictive modelling - to outperform the competition As part of our Data & AI practice, you will join a worldwide network of smart and driven colleagues experienced in leading AI/ML/Statistical tools, methods and applications. From data to analytics and insights to actions, our forward-thinking consultants provide analytically-informed, issue-based insights at scale to help our clients improve outcomes and achieve high performance. About Our Company | Accenture Qualification Experience: 0-1 years of experience Educational Qualification: Bachelors’ or masters’ degree in any engineering stream or MCA.

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for? Workforce Analytics Workforce Experience Analytics Adaptable and flexible Agility for quick learning Ability to work well in a team Ability to meet deadlines Collaboration and interpersonal skills Microsoft Excel Microsoft PowerPoint Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation