1153 Service Management Jobs - Page 34

We are looking for a highly motivated and experienced Relationship Manager to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 0-4 years of experience in the BFSI industry, preferably with a background in Mutual Funds. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial goals and provide tailored investment solutions. Conduct thorough needs analysis to identify client requirements and offer personalized advice on mutual fund investments. Collaborate with internal teams to ensure seamless execution of trades and settlement processes. Provide exceptional customer service by responding promptly to client inquiries and resolving issues efficiently. Stay up-to-date with market trends and regulatory changes to remain competitive and compliant. Identify new business opportunities through networking, referrals, and other channels. Job Requirements Strong knowledge of mutual funds products, including their features, benefits, and risks. Excellent communication and interpersonal skills to build rapport with clients from diverse backgrounds. Ability to work in a fast-paced environment with multiple priorities and deadlines. Proficiency in using technology-based tools and platforms for managing client portfolios. Strong analytical and problem-solving skills to analyze market data and make informed decisions. Experience working in the BFSI industry, preferably with a focus on mutual funds sales or related fields.

We are hiring for Technical Delivery Manager: Total Exp : 10 + Years Shift Timing: 24/7 Shift Location : Bangalore : M G Road Notice Period: Immediate Joiners only Interested candidates Please share your updated Resume with : Suneetha.d@truglobal.com Contact No : 9513059942-- Suneetha D Required Min 8 to10 years of hands-on experience as a Technical Delivery Manager: Conduct a comprehensive audit of existing IT infrastructure, network, security, and assets. Identify gaps in current support, monitoring, and IT service capabilities. Define and establish Service Level Agreements (SLAs) tailored to business needs. Lead day-to-day IT operations, ensuring high availability and performance. Ensure IT infrastructure, network, and security align with business objectives. Monitor system health, ensure uptime, and deliver performance reporting aligned with organizational KPIs. Direct incident response, root cause analysis, and the implementation of corrective/preventative actions. Support lifecycle management, patching, compliance (e.g., PCI), and endpoint protection (Defender, Intune). Drive onboarding/offboarding processes, mobile device management, and software license tracking. Plan and execute backup, disaster recovery (DR), and business continuity strategies. Maintain accurate asset inventories, equipment refresh schedules, and warranty management processes. Ensure delivery of regular security awareness training and vulnerability management practices. Facilitate procurement, project execution, break/fix services, and solution designs (hardware/software). Manage third-party vendors and service providers, acting as a single point of contact for coordination. Assess vendor performance and IT operational risks. Facilitate knowledge transfer from existing IT teams, vendors, and service providers. Document all IT assets, including hardware, software, vendor relationships, and licensing. Define incident escalation procedures and response times for various IT issues. Standardize IT documentation practices to ensure consistency and compliance. Set up and manage 24x7x365 IT Help Desk operations. Establish a knowledge base for common IT issues and resolutions. Onboard IT support resources and align them with help desk processes. Ensure continuous service improvement by monitoring help desk performance metrics. Develop IT process documentation, templates, and operational guidelines. Should be able to handle team of 10 -15 People Preference: Certification in ITIL, PMP, or CISSP is a plus. Experience with Managed SOC-as-a-Service and SIEM solutions. Familiarity with German and U.S. IT regulatory requirements. Prior experience in supporting high-tech or manufacturing environments.

We are looking for a skilled professional with 7 years of experience to fill the role of Service & Operations Manager in Equitas Small Finance Bank Ltd, located in [location to be specified]. The ideal candidate will have a strong background in BFSI and excellent leadership skills. Roles and Responsibility Manage and oversee daily operations to ensure efficient service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Collaborate with cross-functional teams to achieve business objectives. Analyze operational data to identify areas for improvement and optimize processes. Foster a culture of excellence and continuous improvement within the team. Ensure compliance with regulatory requirements and industry standards. Job Requirements Minimum 7 years of experience in a similar role within the BFSI sector. Strong knowledge of banking operations, regulations, and industry trends. Excellent leadership, communication, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience in managing teams and driving results-oriented performance.

We are looking for a skilled Business Development Manager with 5 to 7 years of experience to join our team at Equitas Small Finance Bank Ltd in the BFSI industry. Roles and Responsibility Develop and implement business strategies to achieve sales targets and expand customer base. Build and maintain strong relationships with clients, partners, and stakeholders. Identify new business opportunities and drive growth through innovative approaches. Collaborate with cross-functional teams to develop and execute marketing campaigns. Analyze market trends and competitor activity to stay ahead in the industry. Provide exceptional customer service and support to ensure high levels of customer satisfaction. Job Requirements Minimum 5 years of experience in business development or a related field. Strong understanding of the BFSI industry and its dynamics. Excellent communication, interpersonal, and negotiation skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills with attention to detail. Experience working with financial institutions or similar organizations is preferred.

We are looking for a skilled professional with 8-9 years of experience to fill the role of Service & Operation Manager in Equitas Small Finance Bank Ltd, located in [location to be specified]. The ideal candidate will have a strong background in BFSI and excellent leadership skills. Roles and Responsibility Manage and oversee daily operations to ensure efficient service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Collaborate with cross-functional teams to achieve business objectives. Analyze operational data to identify areas for improvement and optimize processes. Ensure compliance with regulatory requirements and industry standards. Foster a culture of excellence and continuous improvement within the team. Job Requirements Proven experience in managing teams and leading operations in the BFSI sector. Strong understanding of financial products and services, including small finance banking. Excellent communication, interpersonal, and problem-solving skills. Ability to work under pressure and meet deadlines in a fast-paced environment. Strong analytical and decision-making skills with attention to detail. Experience in developing and implementing process improvements to boost efficiency.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist In this role, you will: Own and manage end to end technical deliveries of products within your agile team. Own Technical Deliveries for the agile team and the Product Manage activities on Design and Development (CTB) as well as Production Processing Support (RTB) fronts. Provide support across the end-to-end delivery, utilising the skills and expertise to carry out software development, testing and operational support activities with the ability to move between these according to demand. Create robust technical design and a strategy for development of new components to meet requirements. Work on test plans including unit and integration tests, within automated test environments to ensure code quality aspect. Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc. ) are identified and addressed at all stages of a product or service release / change. Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered. Actively drive the mandatory exercises from time to time on resilience, recovery, and service management. Ensure compliance to end to end controls for the product and data, including effective risk and control management inclusive of non-financial risks, compliance and conduct responsibilities. Adhere to HSBC standard processes. Requirements To be successful in this role, you should meet the following requirements: Proven track record of designing and developing complex products, both on cloud and on premise, including solution architecture, design, build, testing and production. Experience in designing and implementing scalable solutions on Google Cloud. Proficiency in Python or any other mainstream programming language such as Java. Good to have experience and understanding of Big Data technologies such as Apache Spark and related technologies Experience with Agile delivery methodologies (e. g. Scrum, Kanban) Participate in Continuous improvement and transformation towards Agile, DevOps, CI/CD and drivers of improved productivity. Team player with excellent communication and interpersonal skills. You ll achieve more when you join HSBC. .

Join us as a Application Support Analys t at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. Youll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a Application Support Analyst you should have experience with: ITIL Process awareness with support background preferred. Good Knowledge on AWS Data Analytics Technology Stack (Glue, S3, Lambda, Lake formation, Athena) Experience in using Orchestration tools such as Apache Airflow or Snowflake Tasks. Hands on Experience in maintaining and Supporting applications on AWS Cloud. Hands on experience in pyspark, Dataframes, RDD and SparkSQL Experience in UNIX and shell scripting Experience in analysing SQL. Exposure to data governance or lineage tools such as Immuta and Alation is added advantage. Additional Skills:- ETL Tools exposure with Real-time and large data volumes handling and processing. Experience is supporting critical services with escalation matrix handling and customer communication. Knowledge on Ab Initio ETL tool is a plus Exposure to Automation and Tooling You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To effectively monitor and maintain the bank s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Greet and escort customers to their tables. Present menu and provide detailed information when asked. Prepare tables by setting up. Inform customers about the days specials. Up-sell additional products when appropriate. Serve food and drink orders. Check dishes and kitchenware for cleanliness and presentation and report any problems. Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties). Follow all relevant health department regulations. Location: Goa, Hyderabad &Vikarabad Telangana, Angul Odisha,

The Managed Services Team Lead is responsible for leading and mentoring a team of technical professionals to deliver exceptional managed services to clients. This role requires a balance of some technical experience, particularly around Azure and Microsofts data & analytics tools, as well as proven people management and customer service skills. The ideal candidate will have a solid background in managing Service Level Agreements (SLAs) and ensuring the team meets or exceeds customer expectations. The Managed Services Team Lead will collaborate closely with stakeholders to enhance service delivery, streamline processes, and foster a culture of continuous improvement.. We support a wide range of data & analytics solutions, the issues your team encounter can be so diverse, if you are as passionate about Microsoft Data Analytics and Azure as we are, then the Managed Services Team might be the place for you!. We'll invest heavily in your ongoing development of management skills and technical skills through access to formal training, in-house development sessions and mentoring. We cover the cost of study for Leadership & Microsoft certification exams to make sure you reach your full potential, and you will have personal development time allocated each week to ensure you have time to learn.. Key Responsibilities:. Team Leadership and People Management. Lead, mentor, and develop a team of Managed Service Data Engineers.. Set clear objectives, provide regular feedback, and conduct performance reviews to support career growth and development.. Foster a collaborative and supportive team culture that emphasizes accountability, learning, and innovation.. Customer Service Excellence. Serve as the primary point of contact for client escalations and manage client expectations effectively.. Build and maintain strong client relationships to understand their needs and ensure consistent, high-quality service delivery.. Proactively identify and address areas for service improvement to enhance the customer experience.. Data Analytics and Technical Experience. Oversee tasks, ensuring the team is proficient in areas such as data pipeline management, monitoring, performance tuning, and troubleshooting.. Act as a technical resource for complex data issues and guide the team in resolving technical challenges.. Stay updated on industry best practices and new technologies to ensure the teams skills and knowledge remain current.. Service Level Agreement (SLA) Management. Manage and monitor SLAs to ensure compliance with client contracts and service delivery targets.. Implement processes and tools to enhance SLA adherence and optimize service efficiency.. Continuous Improvement and Process Optimization. Identify opportunities for process improvements and automation to streamline service delivery and reduce operational overhead.. Develop and implement best practices and standards for data management, security, and documentation.. Conduct regular reviews of service performance, making data-driven recommendations to improve team productivity and client satisfaction.. Qualifications:. Previous experience in data & analytics an advantage.. Proven experience in people management, with a track record of leading, motivating, and developing technical teams.. Strong background in customer service, with a commitment to delivering client-focused solutions.. Demonstrated experience managing SLAs and ensuring team accountability for service delivery targets.. Familiarity with ITIL processes, with a certification preferred.. Proficiency in relevant data analytics technologies and tools, such as Microsoft Data Analytics, Azure, Synapse, and ideally Fabric.. Excellent communication, problem-solving, and decision-making skills.. Preferred Certifications:. ITIL v4. Relevant Microsoft certifications (e.g. Data Analyst Associate, Azure Data Engineer Associate). The Managed Services Team Lead will play a pivotal role in ensuring high standards of service delivery, fostering team collaboration, and continuously improving processes to meet and exceed client expectations..

What this job involves: Responsibilities Financial Management Chief Engineering gives inputs for proper planning & managing of the CAPEX & OPEX budgets for engineering & operational expenses. To manage and control all critical spares for all installations as per manufacturer recommendation and inventory. Operations Management To carry out all engineering & operational procedures. To liaise with local authorities (M&E related) for facility related issues and for all statutory related compliances at all times To liaise with the vendors for maintenance/service practices of M&E contactors to deliver quality work practices in line with the manufacturer recommendations. Ensure proper functioning of the following system in the facility All Electrical Systems All HVAC system All PACs Water, Plumbing, Sanitary Systems Elevators/Lifts Cafeteria equipments To ensure that all maintenance related schedules & shut down in consultations with OEM & Accenture are followed. Daily inspection of logbooks, history card, checklist, escalation charts, OCP & PPM schedules etc. for a better management of engineering systems. To ensure an uptime of 100% and set up the practices to deliver seamless service to Accenture To update and maintain all statutory documents like CIEG, Fire, Lift, Explosive, Pollution Control, etc related to M&E operations. To initiate energy management program for reducing the cost on utilities Handle (if needed) small renovation projects from initiation to completion To ensure and guide the technical staff for closures for all Workplace technical issues in the facility To adhere to 52 weeks annual M&E maintenance schedule. To maintain consistency on agreed SLA & KPI with the client. To coordinate with transition team during go-live of new facilities. To participate during emergency evacuation procedure and manage all health & safety issues. Prepare and collate data related to vendor performance and escalate as required. Track the usage of e-fit facility tool (IMT, VMT, Sites ops modules, Site Inspection Tool) as per defined scope. Track all PM work orders in 360 facility tool and QMS on monthly basis. Ensure 100% adherence to M&E onboarding process, back to Basic conducted by DE. Ensure monthly meeting is held with builder and track the MOM by updating the status. Ensure all the mandatory trainings are conducted as per schedule. Conduct onboard training for new joiners. To have a close tab on individual DEs core responsibilities and assist CE on performance evaluation. Coordinate for execution of works related to IC requests without escalations. Making of DE shift roster and reviewing M&E, BMS shift schedule. To go for facility, walk around and ensure Walk around map & Guide is followed and maintained. To assist Facility Manager in all such ISO, Internal, External, audits that happen at Accenture and ensure necessary documentation are done. To coordinate with DM team for any issues that need help. Important and VIP client visits to be coordinated with Events team and should be managed without escalations. Should conduct all the scheduled meeting and focus meets with projects as per calendar. Should participate and manage half yearly fire drill. All the relevant checklist to be governed and maintained as per requirement. Additional activities : New initiatives Assisting WM during crisis situation/BCP. Records Management To ensure Daily, Weekly, Monthly, Quarterly, Half Yearly & Yearly records are prepared and sent to the chief engineer for all engineering related activities To update & maintain all records on a daily basis (Logbooks, History Cards, Equipment details, Service Reports, Incident Reports etc.) Reporting Management Daily Report DSR/walk around guide, SLA Report, Engineering report Weekly report Major highlights, zonal point, Weekly R&M tracker Monthly Report MMR, fortnightly central store SIH report, Energy Report, IIEE Report, Major works carried out report & Equipment Status Report, LCD Projector Report, Statutory Compliance Report, Monthly report Yearly report Prepare R&M & Utility projections. Escalation to be followed during an incident as per escalation matrix. Sound like the job youre looking for Before you apply, its also worth knowing what we are looking for: Education and experience Qualification :BE / BTECH / Diploma Industry Experience : Minimum 10-12 years Technical Skills :M&E Related Equipment, MS Office & Mail communication, Generic Skills : Result oriented & Team leader Behaviors : Teamwork, Learning attitude & Positive thinking What you can expect from us Youll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Location: Chennai & Kolkata Experience: 3 to 7 Years Notice Period: Immeidate to 30 Days Key Responsibilities: Service Management: Incident, Problem, and Change Management: Analyzing, managing, and resolving incidents, identifying root causes of problems, and implementing changes to IT systems. Service Level Agreements (SLAs): Monitoring and ensuring adherence to service level agreements, analyzing performance metrics, and suggesting improvements. Process Improvement: Process Documentation: Creating and updating process documentation, including user guides, procedures, and training materials. Continual Service Improvement (CSI): Identifying opportunities for process improvement, implementing changes, and measuring the impact of improvements. Collaboration and Communication: Stakeholder Management: Collaborating with IT and business stakeholders to understand needs, gather requirements, and communicate progress. Communication: Providing clear and concise communication to users, IT teams, and other stakeholders. Tools and Technology: ITSM Tools: Utilizing ITSM tools like ServiceNow, Remedy, or others to manage incidents, changes, and problems. Configuration Management: Maintaining configuration management databases and tracking IT assets. IT Knowledge: Strong understanding of IT infrastructure, systems, and technologies. IT Service Management (ITSM) Frameworks: Knowledge of ITIL (Information Technology Infrastructure Library) or other ITSM frameworks. Analytical Skills: Ability to analyze data, identify trends, and suggest solutions. Communication and Interpersonal Skills: Strong verbal and written communication skills, along with the ability to build relationships with stakeholders. Problem-Solving: Ability to troubleshoot issues and identify root causes.

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. This is a remote position. Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference - working from home, an office, or in between - you can choose the place thats best for your work and your lifestyle. Your future team To become a 100 year company, we need a world-class engineering organisation made up of empowered teams who have the capabilities to do the best work of their careers. JQL Search is a core capability of Jira and owned by Jira Platform Search. It powers key Jira experiences like Jira Boards and Backlogs or Jira Service Management Queues. The capability is to enable the experiences to perform at scale and meet high standards Atlassian customers expect. Being a core capability of core Atlassian products we are looking for people who are not afraid of engineering challenges and working in multi team, high collaborative environments. ","responsibilities":" What youll do Build and ship JQL Search features and capabilities daily in highly scalable, cross-geo distributed environment Be responsible technical evolution for products and platforms in JQL Search and partially in Jira Platform Be part of an amazing open and collaborative work environment with other experienced engineers, architects, product managers, and designers, working closely with JQL Search and collaborating with other Jira Platform or Jira product teams Mentor and level up the skills of your teammates by sharing your expertise in formal and informal knowledge sharing sessions Ensure full visibility, error reporting, and monitoring of high performing backend services Foster a culture of efficient delivery ","qualifications":" Your background 15+ years of experience building and developing backend applications - Bachelors or Masters degree with a preference for Computer Science degree Experience crafting and implementing highly scalable and performant micro-services Proficiency in any modern object-oriented programming language (e.g., Java, Kotlin, etc.) Real passion for collaboration and strong interpersonal and communication skills Familiarity with cloud architecture patterns and an engineering discipline to produce software with quality Experience in Elastisearch, being able to deep dive into performance at scale problems, is a bonus Our perks & benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit

The role is responsible for the identification, assessment, and mitigation of the local risks within the Markets business. The role requires collaboration with 2nd and 3rd line and BRMs within Markets and CIB to ensure compliance with regulations and to implement effective risk management strategies. Key Responsibilities Strategy Support in developing risk conduct across Markets, focus on bringing functional teams up to industry standards to ensure team meets policy Business Oversight and ownership from a risk perspective of all open risks related to Markets and specifically Business & Client Solutions, this should include all jurisdictions where reporting is required. There should be an emphasis on knowledge in a key markets EMIR/MiFID/DF etc Risk Management Work closely with the Business & Client Solutions team to ensure their risk framework efficiently matches the current risks Work with operation teams, group risk and compliance if there are any incidents that need to be reported to a regulator - making sure that key stakeholders are kept informed of developments Audit face off & task ownership e.g. responding to requests during fieldwork Prepare for audits by ensuring any concerns are fully documented and where possible resolved prior to audit Work with audit and be a focal point for them where needed Performing risk assessments for ad-hoc events such as external event read-across Primary Risk / Event Incident Response Mgmt. (flash, escalation). All risk incidents are shared across all stakeholders as per policy Ensure all risks are correctly logged in a timely manner into the bank s risk monitoring system M7 administration (Risk event logging) RCSA Completion - Refreshes and annual submissions Evaluation and escalation of risk profiles to relevant committees / forums Control Oversight for GPOs Oversight of service management e.g. IGAs, BCP planning, TPCP, TPRM Implementation of policies and procedures into BAU (Markets specific and firm-wide) Regulatory & Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Trading and Sales COO Operations BRMs Skills and Experience Operations Back Office Process Improvement Managing Change Operational Functions Operations Risk Management Qualifications University degree preferred Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. 17485

Job Description Job Overview Manage end-to-end delivery of data management services for single/multi-service projects with minimal guidance, ensuring quality deliverables on time and within budget, to customer satisfaction. Provide comprehensive data management expertise to Clinical Data Management (CDM) team to provide high quality data management products that meet customer needs. Provide leadership to the team in the areas of project planning, execution, and close-out; financial management; communications; and milestone deliverables. Perform role of Data Team Lead (DTL). Comply with Good Clinical Practices (GCPs), applicable regulatory guidelines, SOPs, policies, and, where available, CDM guidance documents. Essential Functions Client Management:. serve as primary point of contact for customer on data management deliverables. With minimal guidance, provide project management expertise working with customer data managers, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections, and provide technical expertise. With guidance, provide input for and perform direct negotiations with customer, e.g., timelines, financial, process, resources. Maintain strong customer relationships. Ensure open communications with customer and IQVIA management to manage and meet contractual obligations. Service Management:. Meet with Data Operations Coordinator (DOC) and/or Data Operations team members on a regular basis to ensure milestones meet timelines and quality deliverables. Establish strong communications with Data Operations team, functional leads, project managers and all other stakeholders. With minimal guidance, support DM service delivery with comprehensive DM process and technical expertise in executing projects. Serve as the escalation point for unresolved data issues with guidance, work with client data managers, vendors, internal team members for resolution. Work with functional manager(s) to ensure appropriate resources are assigned to meet project deliverables. With guidance, create and/or review and sign-off on all data management plan (DMP) documents. Implement proactive quality management plan. Identify any service and quality issues with agreed upon specifications per the DMP and contract/SOW and work with functional manager(s) to resolve. With guidance, track service performance and provide leadership to identify root causes of issues and implement remedial actions. Continuously look for opportunities to improve efficiency of tasks and quality of deliverables. Identify compliance issues and work with functional manager(s) to ensure timely follow-up and resolution. With guidance, maintain internal tracking databases and systems. Financial Management/Business Development Support:. With guidance, ensure service and quality meet agreed upon timelines and deliverables in contract/Scope of Work (SOW). Manage SOW/budget. - Review financial reports on a monthly basis and participate in project reviews as requested. - Identify out of scope tasks and track change orders to completion. With guidance, may serve as Project Manager for single service DM projects, including financial tracking, revenue recognition, and invoicing. With guidance, participate in and support RFP process (review RFP documents, pricing, attend bid defense). Other:. Provide input on DM process improvements or project solutions to CDM team/CDM department. Provide input on the development and implementation of a new technology or tool. Participate in a focus team or global or local best practice team. Perform other duties as directed by functional manager(s) Qualifications Bachelors Degree In health, clinical, biological or mathematical sciences, or related field with proven experience in Data Management. Req 1-2 years of direct Data Management experience with a minimum of 6 months as a CDM project lead Pref Previous experience and proven competence in managing study delivery through full DM life-cycle (at least 1 medium Phase III). Demonstrated data management skills and thorough knowledge of the data management process (e.g., therapeutic area, extensive knowledge in DM processes, SAE reconciliation, external data vendor reconciliation, management of local laboratory data, and/or new technology). Knowledge of Medical Terminology, Pharmacology, Anatomy, and/or Physiology. Knowledge of operating procedures and work instructions and the ability to apply them in practice. Knowledge of Good Clinical Practices and applicable regulatory guidelines. Excellent communication, interpersonal, customer service, and teamwork skills. Excellent organizational and problem-solving skills. Excellent project management skills. Ability to work with minimal supervision, using available resources, e.g., functional managers, senior DTLs. Comprehensive understanding of clinical drug development process. Ability to establish and maintain effective working relationships with coworkers, managers and customers. Previous experience and proven competence in managing study delivery through full DM life-cycle (at least 1 medium Phase III). Demonstrated data management skills and thorough knowledge of the data management process (e.g., therapeutic area, extensive knowledge in DM processes, SAE reconciliation, external data vendor reconciliation, management of local laboratory data, and/or new technology). Knowledge of Medical Terminology, Pharmacology, Anatomy, and/or Physiology. Knowledge of operating procedures and work instructions and the ability to apply them in practice. Knowledge of Good Clinical Practices and applicable regulatory guidelines. Excellent communication, interpersonal, customer service, and teamwork skills. Excellent organizational and problem-solving skills. Excellent project management skills. Ability to work with minimal supervision, using available resources, e.g., functional managers, senior DTLs. Comprehensive understanding of clinical drug development process. Ability to establish and maintain effective working relationships with coworkers, managers and customers. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . 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The Advisor, Business Development- APAC Capability center will build strategic capabilities and execute development strategies in close partnership with customers and the domain. In this role, you will support broader initiatives, identify new opportunities and partnerships across the portfolio and actively participate. You will foster and grow the capability center development activities and revenue from new and existing market segments and channels. The role involves maintaining regular communication with stakeholders, developing a deep understanding of their business objectives and ensuring that stakeholder needs, concerns or complaints are understood and addressed within the Capability Centers network. Key Accountabilities Develop, influence and oversee highly complex business level strategies to achieve plans and goals . Lead the development and implementation of business specific plans and provide strategies to protect, grow and diversify relationship s. Orchestrate and monitor collaboration between the Capability Centers and enterprise functional leadership to effectively transition solutions to the global network Identify and assess business need , r ecommend appropriate products, services and solutions. Partner collaboratively with leadership to develop, implement and handle programs across various channels, work closely with key stakeholders to understand business requirements and market needs . T he design, implementation and execution of processes . Provide expert thought leadership in your field and work with limited direction, using additional research and interpretation to identify issues or problems. You may provide direction to supporting team members and be a strategic contributor. Monitor and report on performance and work closely with other Capability Centers team members to improve customer experience and ensure integrated service delivery across centers. Align with stakeholders on business outcome objectives and associated key performance indicators (KPIs) related to delivery, client satisfaction, and process efficiency. Support the implementation of new services, systems, and processes. Ensure smooth transitions and manage change communications effectively Other duties as assigned Qualifications MINIMUM QUALIFICATIONS Minimum of six years of related work experience. Typically reflects 8 years in work similar role. Knowledge of service management frameworks (e.g., ITIL) and tools. Ability to work effectively in a matrixed organization. Excellent communication, negotiation, and interpersonal skills. Other minimum qualifications may apply PREFERRED QUALIFICATIONS Sales experience and analytical and problem-solving abilities. Ability to manage multiple stakeholders and work in a fast-paced, dynamic environment. Proven expertise in managing change Ability to analyze data, identify trends, and make data-driven decisions. Knowledge in the area of in relationship management, business services, or shared services, preferably in a global environment. Our Offer We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.

A Snapshot of Your Day As a Global Head (f/m/d) you act as a digital business partner for business units, you will play a pivotal role in driving digital transformation and operational efficiency. You will collaborate closely with business unit heads and partners to understand their needs and translate them into effective digital solutions. Your expertise in AI and Field Service Management will be essential in building innovative AI-based solutions that improve service delivery and operational excellence. How You ll Make an Impact Lead a team of custom developers to fulfil the growing needs of Business Unit and drive digitalization. Develop and implement strategies for growing the IT team to support digitalization needs of the business unit through digital tools and automation initiatives. Assessing the current landscape in business unit and integrating them into the formal IT structure. Act as a digital business partner, collaborating with business unit heads and partners to understand their needs and provide effective digital solutions. Drive digital transformation and operational efficiency by bringing to bear visualizations, ETL processes, and low-code management tools. Design and develop AI-based solutions that enhance service delivery and operational excellence. Ensure the successful deployment and adoption of digital tools across the organization. Provide leadership and guidance to the IT team, encouraging a culture of innovation and continuous improvement. Monitor and evaluate the performance of digital tools and automation initiatives, adjusting as necessary to achieve desired outcomes. What You Bring Bachelors or master s degree in computer science, Information Technology, or a related field. 10+ years of experience in IT, with a strong focus on software engineering and digital tools / automation for custom development. 3+ years of experience in leading a team of developers. Ability to convert business requirements into a workable digitalization initiative. Proven experience in driving digital transformation initiatives and operational efficiency. Expertise in visualizations, ETL processes, and low-code management tools. Strong leadership and team-building skills, with the ability to grow and develop an IT team. Excellent communication and collaboration skills, with the ability to work effectively with business unit heads and stakeholders. Hands-on knowledge of AI and its application in enhancing service delivery and operational excellence. Ability to manage transitions and platform migrations. About the Team We take care of all Digital/OT matters of the product business from Grid Technology with employees in more than 35 plants worldwide. Your team is responsible for Digital/OT environment in our Transformers / Switchgear factories, which produce transformers and Industrial Switchgears for the whole world. You and your team will work closely with colleagues from the factory and Digital colleagues worldwide and will always form new teams to create efficient solutions. Who is Siemens Energy At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the worlds electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy:

73916 | IT & Tech Engineering | Professional | Allianz Technology | Full-Time | Permanent Warning: When posting this job advertisment on an external job board, the length of the following fields combined must not exceed 3950 characters: "External Posting Description", "External Posting Footer" . Overall Objectives of Job The Workplace Services Department is responsible for global end-to-end operations of Allianz Workplace services including Allianz Virtual Client, End Devices (Notebooks, Thin Clients, Mobile Phones), File Services, Print Service, Mailing, Intranet and Service Desk. WPS File services provide multiple products which provide managed folders (end user storage) for several Allianz Workplace types. Your main responsibility is to act as the primary point of contact for service-related issues, escalations, and inquiries. Manage service operations, including incident, problem, change, and request management Develop and maintain SLAs, key performance indicators (KPIs), and service-level reports. Collaborate with cross-functional teams to drive continuous improvement in service quality and efficiency. Identify risks and implement mitigation strategies to prevent service disruptions. Ensure compliance with ITIL best practices and industry standards. Drive automation and innovation in service delivery to enhance operational effectiveness Key Responsibilities: Managing Application Owner responsibilities(Application installation, configuration, support, and vendor collaboration) Responsible for Application relevant security topics & Escalation Management Responsible for testing and signing off applications during Application Owner Testing. Advice, support the first and second level support Responsible for ensuring Quality of the applications delivered by the team. Continually improve process, automation, and Root Cause Analysis to reduce the overall volume of tickets to the team, against agreed KPI s. Support Project activity for desktop technologies like VDI. Documentation of KB Articles, procedures, and processes. Administration of applications on Windows, Mac, COBO/BYOD Willingness to work in rotational shift and address On Call issues Manage code-signing certificates, including procurement, renewal, and revocation. Oversee the end-to-end service delivery process, ensuring high levels of performance and customer satisfaction. Qualification & Experience Qualification: Bachelor Degree preferably in IT Experience: Good ITIL & Service Management In depth knowledge application troubleshooting and configuration. In depth knowledge on Windows Desktop platforms and VDI Good Knowledge on GPO, Registry, and application Personalization. Good knowledge on Active Directory, VDI & Azure Knowledge on PowerShell / VBScript (Preferable) Knowledge on Application lifecycle management Basic knowledge on Azure tenant and O365 apps Basic knowledge on SCCM/WSUS Software deployment (Optional)

. Job Title: Business Service manager Key Accountabilities: Service delivery management according to contractual obligations and customer expectations. Plan, schedule, monitor and manage the design, implementation, testing, and building of Contact Center service solutions. Track progress and review project tasks to ensure deadlines are met Assess project issues and identify solutions to meet productivity, quality and customer goals Sign-off service implementation upon finalization against agreed specifications (requirements, security, performance) Organize handover to operations team as well as for business stakeholders. Continuous service improvement. Streamline end-to-end processes and automating systems to improve efficiency. Experience/ Skills/Qualifications: Lead senior level relationships with customers and suppliers. ITIL Foundation (good to have) Project certifications as PMP, Prince (good to have) Proficiency in managing ITSM tools, preferably ServiceNow At least 5 years proven experience as project manager and service manager In depth and proven experience in Telecommunications environment Agile project delivery Experience at working in a fast moving and changing environment Ability to provide direction and work with virtual, international teams Self-motivated and flexible with a can do attitude Proficient English skills

About the Role We are seeking a highly experienced Dynamics 365 Field Service Sr developer to join our team and play a pivotal role in designing, implementing, and optimizing Field Service solutions for our clients. This is a senior-level position requiring a minimum of 10 years of experience in Dynamics 365 Field Service and related technologies. Responsibilities Lead the design and implementation of complex Field Service solutions that meet the specific needs of our clients. Deep understanding of Field Service core functionalities, including work orders, scheduling, resource management, mobile capabilities, and offline functionality. Work closely with business analysts and developers to translate business requirements into technical solutions. Develop and maintain technical documentation, including architecture diagrams, configuration guides, and integration specifications. Conduct performance reviews and identify opportunities for optimization within the Field Service solution. Stay up-to-date on the latest advancements in Dynamics 365 Field Service and related technologies. Mentor and guide junior team members on best practices for Field Service implementation. Lead pre-sales engagements, demonstrating the capabilities of Dynamics 365 Field Service to potential clients. Effectively communicate with clients, stakeholders, and internal teams throughout the project lifecycle. Qualifications Minimum of 6 years of experience in Dynamics 365 Field Service (formerly Dynamics 365 for Field Service) or a comparable field service management solution. Proven experience in designing, implementing, and optimizing complex Field Service solutions. In-depth knowledge of Field Service core functionalities, workflows, and configuration options. Strong understanding of integration patterns and best practices for connecting Field Service with other business systems. Experience with Azure technologies, such as Azure Functions and Logic Apps, is a plus. Excellent analytical and problem-solving skills. Strong communication, collaboration, and presentation skills. Ability to work independently and manage multiple priorities effectively. Experience mentoring and leading junior team members is preferred. EXPERIENCE 6-8 Years SKILLS Primary Skill: MS Dynamics AX Functional Sub Skill(s): MS Dynamics AX Functional Additional Skill(s): MS Dynamics AX Technical

About Us: AceNet Consulting is a fast-growing global business and technology consulting firm specializing in business strategy, digital transformation, technology consulting, product development, start-up advisory and fund-raising services to our global clients across banking financial services, healthcare, supply chain logistics, consumer retail, manufacturing, eGovernance and other industry sectors. We are looking for hungry, highly skilled and motivated individuals to join our dynamic team. If you re passionate about technology and thrive in a fast-paced environment, we want to hear from you. Job Summary We are seeking a highly motivated and experienced SRE Service Manager to ensure the reliability, scalability, and performance of our critical services. This role bridges the gap between development and operations, focusing on service health, incident management, and continuous improvement of our systems and processes. Key Responsibilities: 1.Team Leadership Strategy: *Self starter. *Define and drive the SRE roadmap aligned with business and engineering goals. *Partner with engineering, product, and operations teams to ensure service reliability and performance. 2.Service Management: *Own the reliability, availability, and performance of key services. *Define and monitor SLAs, SLOs, and SLIs to ensure service health. *Oversee incident response, root cause analysis, and postmortems. 3.Operational Excellence: *Drive automation, observability, and infrastructure improvements. *Implement and refine processes for change management, capacity planning, and disaster recovery. *Champion best practices in CI/CD, monitoring, and alerting. 4.Stakeholder Communication: *Act as the primary point of contact for service-related issues and escalations. *Communicate service status, risks, and improvements to technical and non-technical stakeholders. Role Requirements and Qualifications: *7+ years of experience in software engineering, DevOps, or SRE roles. *Strong understanding of cloud platforms (AWS, Azure, GCP), container orchestration (Kubernetes), and infrastructure as code (Terraform, Ansible). *Proven experience with monitoring tools (Prometheus, Grafana, Datadog, etc.) and incident management platforms (PagerDuty, Opsgenie). *Excellent communication, leadership, and project management skills. *Bachelors degree in Computer Science, Engineering, or a related field (or equivalent experience). Why Join Us: *Opportunities to work on transformative projects, cutting-edge technology and innovative solutions with leading global firms across industry sectors. *Continuous investment in employee growth and professional development with a strong focus on up re-skilling. *Competitive compensation benefits, ESOPs and international assignments. *Supportive environment with healthy work-life balance and a focus on employee well-being. *Open culture that values diverse perspectives, encourages transparent communication and rewards contributions. How to Apply: If you are interested in joining our team and meet the qualifications listed above, please apply and submit your resume highlighting why you are the ideal candidate for this position.

Knowledge of the execution of mutual funds Knowledge of direct equity (demat transactions market, ledger transfers) PMS/AIF execution Good written/verbal communication skill Knowledge of BSE platform ( its a add on, not mandatory)

The PO Technology Product Owner acts as owner of specific PO technologies/modules, including but not limited to systems in scope of Talent Acquisition, Learning, Performance Management, Talent Management, Rewards, People Experience and Services systems. This role involves managing and maintaining various PO systems (GxP and non GxP) to provide knowledge and guidance, resolve issues and incidents, implement system changes and supports the delivery of vendor releases. The role directly fulfils service requests and resolves incidents with their combined functional knowledge and technical skills to enhance user experience, improve process efficiency, and ensure compliance with industry and company-specific requirements. The role reports directly to the Global Head PO Technologies. About the Role Key Responsibilities: Partner with business representatives DDIT to build, automate and release solutions based on system best practices and business priorities and ensure PO solutions are designed consistently and in full alignment with the overarching architecture design and principles. Oversee and lead the systems solution design configuration for the systems in scope and provide visibility to business stakeholders regarding the expected implementation timelines. In partnership with business stakeholders DDIT, coordinate and conduct testing of new configuration to ensure all global and local requirements are met before planning move-to-production. Lead the business delivery of vendor upgrades and releases according to the vendor release calendar. Ensure systems are optimally configured to support business requirements and maintain validated status. Provide technical support to ensure good system health and efficient workflows. Resolve system issues, perform root cause analysis, and escalate major issues as needed, this includes directly resolving queries where explanation or clarification is required and interacting directly with the requester when further information is needed to resolve an issue. Service Management: Fulfil technology services requested, including system enhancements from the service offering in line with service management and delivery standards and according to defined Good Service Practices (GsP) and Service Level Agreements. Produce and manage reports, metrics and dashboards to provide relevant insights to business stakeholders. Analyse data to identify trends and areas for improvement. Collaborate with vendors, integration partners, and Managed Service Providers (MSP s). Maintain strong relationships with vendors to ensure timely resolution of issues and implementation of enhancements. Manage systems that are under scope according to the applicable guidelines such as Information management framework, data integrity framework, CFR 21 Part 11, and other regulatory requirements . Proactively communicate on systems-related topics to the appropriate internal stakeholders within the Function and Service Delivery teams. Collaborate with teams to share expertise, best practices, and knowledge. Act as an advocate for PO systems, driving adoption. In partnership with DDIT own configuration documentation (eg workbooks, technical specs) and ensure timely updates of such documentation. Manage document administration activities, create and maintain system related documentation, processes, and standards that meet internal controls What you'll bring to the role: Bachelors degree or equivalent experience in PO systems or related field. Minimum of 5 years Knowledge and experience with PO technologies and tools (eg, Workday, ServiceNow, SAP HCM, Cornerstone on Demand, Avature, Benify, Gloat). Experience in system implementation, configuration, and support. Strong experience with Agile methodologies. Strong experience with Service Management and Delivery. Excellent communication and interpersonal skills. Desirable requirements: Experience in a global, matrixed environment

To proactively manage and monitor network performance on customers network round the clock(7x24) to meet customers Service Level expectations. (Predominantly around 80% Shifts are in US Business hours and late US business hours) Technical support and troubleshoot network platform issues including alarm and KPI monitoring (proactive and reactive) Investigation/diagnose network issues, triage and communicate event status and coordinate root cause analysis; mitigate/remediate complex technology fault conditions that span multiple production platforms and environments. Proactively monitor and maintain system configurations to achieve designed performance and reliability levels using key performance indicators (KPIs). Conduct root cause analysis on network fault To effectively manage ISP s and equipment vendors To articulate we'll with customers technical and management staff on network issues (ex. Fault reporting, Status updating and Handling escalation) Acting as single point of contact (SPOC) to ATT customer for problem reporting Taking care of incoming calls from ATT customers, ISPs, and counterparts of other ATT Centers Performing problem isolation and resolution, including verifying ATT services, working with ISPs for circuit related issue and carrying out internal external escalation Scheduling testing tasks with ISPs, customer site personnel and other ATT support centers. Facilitating direct communication among customer, ATT and suppliers by establishing conference meeting updating ATT problem ticketing systems and other operation related tools Requesting and Interfacing with ATT Tiered supports and Service Management to address customer issues. Required Skills, etc: Diploma in Information Technology/ Computer Engineering/Telecommunications or Equivalent 2 years related experience in telecommunications industry and General knowledge in WAN. Preferred CCNA Routing and Switching certifications. 0-2 years of working experience, preferably on customer services interfacing with clients. The daily operation is mainly on phone and computer systems. Able to attend shift work as per the roster developed by supervisor. CCNA certification is highly desirable, CCNP is Preferred other certification are optional. Extensive hands-on experience in managing WAN networks and Cisco routers switches Strong technical knowledge in WAN/LAN networking. Good technical knowledge of telecommunication products and services Good understanding of network transport protocols/technologies such as TCP/IP,SNMP, METRO-E, GIG-E, SINGLE/MULTI MODE FIBER CABLE TERMIINATION MANAGEMENT, E1, DS3, etc Independent, self-driven and highly customer focused. Good Interpersonal skill and able to work we'll in big team. Excellent command of spoken and written English. Excellent knowledge of WAN, LAN, IT infrastructure, and hosting to manage the IT operations Good knowledge on various Router, Switches. Load Balancers, Firewalls, Wireless technology, Access Points, WAN Circuits, SD WAN, Call manager, gateway etc Strong understanding of IP networks, Routing protocols, Redundancy protocols is required, ( BGP, EGIRP, OSPF) Strong understanding of reduce protocols like HSRP, VRRP and GLBP Strong understanding of Internet and Internet routing troubleshooting Additional Preferred Qualifications: Bachelor of Information Technology/ Computer Engineering/Telecommunications or Equivalent Technical, Certifications, Preferred CCNA -Routing and Switching

As a Product Operations Manager you co-lead and manage, together with a Product Manager and a Tech Lead, a complex, globally deployed, high-impact scientific software product. Together you ensure your Product contributes to an intentional, integrated, and capability-based product architecture and continuously increases the value defined by the strategic mandate of your Product Line to deliver significant impact to BR drug discovery Key Responsibilities: As a co-lead and a member of a cross-functional, matrixed team, consisting of software and data engineers, business analysts, designers and user supporters, your primary responsibilities will include: Overseeing operational aspects for one or more software applications within the product. Mitigating operational risks through proactive incident detection and resolution. Managing and troubleshoot incidents, including investigating and resolving recurring issues. Providing end-user support, communication, knowledge-base documentation, and training. Leading vulnerability management efforts, ensuring security, compliance, usability, performance, and sustainability requirements are met. Ensuring license compliance, apply patches, and manage roll-outs and upgrades. Coordinating small teams of external application supporters, ensuring effective prioritization of operational activities. Monitoring key system performance metrics and facilitate operational excellence of the product, ensuring cost-effectiveness and sustainability, including external resourcing and process automation. Ensuring adherence to Novartis global Information Security and Quality standards and policies for all products/services. Ensuring regulatory compliance (eg, GLP GCP) standards and policies for GxP products/services, where applicable. Reflecting operational activities and outcomes on product roadmaps. Engaging with other product teams within and across product lines to leverage operational synergies. Education Qualifications University degree in computer sciences, business or similar Experience Proven experience in software support, IT operations, or software development within complex business environments. Highly collaborative with a strong track record as a team player. Excellent communication skills, including technical documentation. Familiarity with Agile software development and the Software Development Life Cycle (SDLC). Knowledge of Information Technology Service Management (ITSM). Experience with DevOps tools. Proficiency with troubleshooting in Linux-based environments. Foundation in Amazon Web Services (AWS) or other cloud environments. Understanding of authentication protocols. +7 years relevant subject matter expertise, obtained through experience or education in software support or operations in a complex environment Experience in IT or informatics Familiarity with drug discovery research or life sciences

Design and manage the development of modular, reusable, elegantly designed and maintainable software or solutions that supports the Manufacturing organization as we'll as other Cross Functional strategic initiatives. Participate fit-gap workshops with business providing effort estimates and solutions proposals. Hands on, solution driven and customer focused. Develop and maintain the code repositories for which you are responsible and respond rapidly to bug reports or security vulnerability issues. Embody and integrate software development best practices into your everyday work and inspire others within the engineering community to emulate these practices. Collaborate extensively with your colleagues across Security, Compliance, Engineering, Project Management, Product Management, Product Service Management and Business Management. Enable data needed for frontend applications on AWS or any other cloud platform to support building data lake and manufacturing analytics use cases on top. Driving use cases on real time and near real time analytics, integrations with multiple internal and external systems. Continue support for moving other manufacturing warehousing platforms to the cloud. Ensure delivered solutions adhere to architectural and development standards, best practices, and meet requirements as recommended in the architecture handbook. Ensure designed solutions are aligned with Data and Analytics strategy standards and roadmap. Bring innovations to the solutions and add measurable values to manufacturing business. Work Experience: 4+ years of previous relevant experience. Experience in customer facing IT roles is a plus. Strong data engineering fundamentals in data management, data analysis, back end system design. Strong hands-on exposure in Data Analytics solutions (descriptive, diagnostic, predictive prescriptive) Previous AWS experience is preferred. Previous working experience in manufacturing business for a healthcare company is a plus. Previous working experience with D365 is a plus. Previous working experience in driving AI/ML (including Generative AI) projects is a plus. Familiar with Agile, Disciplined Agile as we'll as Waterfall delivery concepts. Collecting and interpreting requirements as we'll as building supporting solutions to satisfy business requirements.