4243 Service Management Jobs - Page 31

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availabil...

Core Technical Skill Sets 1. Oracle Communications Suite These are essential for managing telecom order orchestration and provisioning: Oracle OSM (Order and Service Management) v7.3, including COM, SOM, TOM cartridges Expert Oracle ASAP (Automated Service Activation Platform) Expert Oracle UIM (Unified Inventory Management) Intermediate Oracle WebLogic Server Expert 2. Programming & Development Hands-on coding and customization skills in: Java (10+ years) Core Java, multithreading, collections Spring Boot Microservices development XQuery & XSLT For OSM/ASAP integrations SQL & PL/SQL Oracle DB-centric development Python (basic to intermediate) Scripting and automation support 3. Middleware &...

About The Role Skill required: Order to Cash - Service Desk Designation: Order to Cash Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing te...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Associate Qualifications: Any Graduation Years of Experience: 1-3 Year Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, f...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities:- Expected to ...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets. R...

About The Role Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Infrastructure Service Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Architect, you will design and deliver technology architecture for various platforms, products, or engagements. Your typical day will involve collaborating with cross-functional teams to define solutions that meet performance, capability, and scalability needs, ...

About The Role Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : BMC Helix ITSM Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code across multiple clients. Your typical day will involve collaborating with team members to ensure the successful impleme...

You will be operating within Corporate Bank Production as a Production Support Engineer in the Corporate Banking subdivisions. You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Management environment and has specialist expertise in one or more technical domains and ensures that all associated S...

Your future duties and responsibilities: Key Responsibilities Install, configure, and maintain Oracle Service Management (OSM) infrastructure, including servers, databases, and related components. Monitor system performance, capacity, and availability to ensure optimal operation of OSM environments. Perform regular maintenance, upgrades, and patching of OSM systems to minimize downtime. Provide L2/L3 support for OSM infrastructure, diagnosing and resolving complex technical issues. Analyze logs, performance metrics, and system alerts to identify root causes of incidents. Coordinate with development teams, vendors, and stakeholders to resolve critical issues. Optimize OSM infrastructure for s...

This job is for a Malayalam Voice Process role at Matrimony.com Ltd, a leading Wed-Tech company listed on BSE and NSE. The company's flagship brand, Bharat Matrimony, is India's largest and most trusted matrimony brand. With over 3600 associates serving close to 4 million members, Matrimony.com Ltd offers matchmaking and marriage-related services. The company also operates 110+ company-owned retail outlets and provides services like Bharat Matrimony, Elite Matrimony, and Community Matrimony. Matrimony.com Ltd has a significant presence in the $55 billion marriage services industry, with Wedding Bazaar as the Largest Wedding Services Provider and Mandaps as the Largest Online Wedding Venues P...

As an IT Technology Services Senior Specialist at SAP, you will be a key contributor to our Delivery Center in Bangalore, India. You will leverage your strong technical expertise, process knowledge, and Service Management experience to drive impactful outcomes. Your role will be crucial in supporting our mission of enabling the world to run better through innovative solutions and cutting-edge technologies. Responsibilities: - Utilize your technical and process background to deliver high-quality IT services - Collaborate with cross-functional teams to ensure seamless operations - Implement best practices in Service Management to optimize efficiency and effectiveness - Contribute to the contin...

As a Work Manager, you will be responsible for overseeing and coordinating various tasks and projects within the organization. Your primary focus will be on ensuring that work is completed efficiently and effectively to meet the company's goals and objectives. You will be required to manage a team of employees, delegating tasks, and providing guidance and support as needed. Additionally, you will be responsible for setting deadlines, monitoring progress, and ensuring that projects are completed on time and within budget. In this role, strong organizational and communication skills are essential. You must be able to prioritize tasks, solve problems, and make decisions quickly and effectively....

NTT DATA is seeking a Java with EDA to join the team in Noida, Uttar Pradesh (IN-UP), India (IN) as a Technical Analyst for the Digital Platforms Team. In this role, you will play a crucial part in a strategic mobile transformation program by providing strong technical analysis, event-driven architecture expertise, and integration knowledge for low-latency, high-throughput event-driven applications in a hybrid cloud environment. Collaborating with internal IT specialists, strategic partners, and cross-functional teams, you will refine technical requirements, design scalable solutions, and drive continuous improvements in the delivery process. Your responsibilities will include analyzing comp...

The P&O Technology Product Owner at Novartis is responsible for owning specific P&O technologies/modules related to systems in Talent Acquisition, Learning, Performance Management, Talent Management, Rewards, People Experience, and Services systems. In this role, you will manage and maintain various P&O systems (both GxP and non-GxP), provide knowledge and guidance, resolve issues and incidents, implement system changes, and support the delivery of vendor releases. Your primary focus will be to fulfill service requests, enhance user experience, improve process efficiency, and ensure compliance with industry and company-specific requirements. You will report directly to the Global Head P&O Te...

As an Application Support PBWM at Barclays, you will play a crucial role in the evolution of our digital landscape, driving innovation and excellence. Your primary responsibility will be to utilize cutting-edge technology to enhance our digital offerings and ensure unparalleled customer experiences. Working closely with a team of engineers, business analysts, and stakeholders, you will deliver technology solutions by employing strong analytical and problem-solving skills to understand business requirements and provide high-quality solutions. To excel in this role, you should have experience in effectively working and communicating with senior stakeholders from various teams. Your ability to ...

This is where your work makes a difference. At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. ...

Your key responsibilities Provide support to Corporate clients on all day-to-day, service related queries applying the highest standards. This will cover CMS products like local & cross border payments, fund release, static updations, account confirmations, proof of payments, BACS recall of funds FX transactions, statements/advices, Standing order/Direct Debits CHAPS/Faster payments, billing, Cash pooling, Cheque book/Payin slip requests, tax payments, etc. Works closely with, but not limited to, onshore teams like Coverage, Sales, Product Managers and Operations to promote Corporate Bank and resolve road blocks that hinder closure of deals with thorough understanding of policies and complia...

Job Purpose Achieving Targets in various parameter assigned. Look after Car Finance business with Maintainig compliances. Also handling partners and Agencies Duties and Responsibilities Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case tracking...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Operations Management. Your typical day will involve collaborating with stakeholders to gather ...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : Servicenow Tools AdministrationMinimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow Customer Service Management (CSM). Your typical day wil...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : Servicenow Tools AdministrationMinimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer with expertise in ServiceNow Governance Risk and Compliance (GRC), you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collabo...

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : ServiceNow Good to have skills : ServiceNow IT Service ManagementMinimum 5 year(s) of experience is requ...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Operations Management. Your typical day will involve collaborating with stakeholders to gather ...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Respons...