6521 Service Management Jobs - Page 31

About The Role Job Title:Salesforce Business Analyst/Functional Consultant - Manager - S&C GN Management Level:07 - Manager Location:Delhi, Gurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad Must have skills:Salesforce CRM Platform Good to have skills:SAP CRM, Microsoft Dynamics 365 Experience8 to 12 Years of experience is required Educational QualificationMBA from a tier 1 institute Job Summary J oin our team of GN SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. You will be responsible for designing, building, and implementing strategies to enhance business performance using Salesforce CRM Platform. You...

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Reporting Analytics Good to have skills : Infrastructure Service Management Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will oversee the delivery of IT production systems and services, supporting the ...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 3 year(s) of experienc...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. D...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your d...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. D...

About The Role Skill required: Business Reporting & Governance - Reporting Analytics Designation: Service Management Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? The Business Reporting and Governance vertical helps to deploy and deliver robust tracking mechanism for SLA/KPI or any other operations on a day-to-day basis. The Governance team will be responsible for contractual compliance of various aspects of contract like Governance, Reporting, Incident Management, Change Management and Survey Management along with driving automation and analytics. Assessing, managing, using, improving, monitoring, maintaining, and protecting organizational inf...

About The Role Skill required: Digital Inside Sales - Inside Sales Designation: IT Service Management Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, German Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface betwee...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability,...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Infrastructure Service Management Good to have skills : Service Management Framework Design and Implementation Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborat...

About The Role Job Title - Amazon Connect + Level 7 ( Manager ) + Entity (S&C GN) Management Level Level 7 - Manager Location Delhi, Mumbai, Bangalore , Gurgaon, Pune, Hyderabad and Chennai Must have skills AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills AWS Lambda and Lex bots, Pinpoint, Transcribe, Comprehend Experience Minimum 10 year(s) of experience is required Educational Qualification BE/B Tech/ M Tech/ MBA from a Tier 1 or Tier 2 institute Job Summary The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and se...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your da...

About The Role Skill required: Global Mobility - Global Mobility Designation: Delivery Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? "Nature of work:Program, Project & Service Management professionals use standard delivery tools and methods from the Accenture Delivery Suite to plan, monitor and control delivery for high-quality and predictable outcomes for programs, projects and/or managed services. An Immigration Specialist (IS) within Global Mobility (GM) is responsible for assisting in the delivery mobility services in connection with all Accenture cross border policies and for understanding and escalating risk area's and compli...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your da...

We are looking for an experienced SAP FSM Consultant to join our SAP practice. The ideal candidate should have a strong understanding of SAP Field Service Management, integration with SAP S/4HANA or ECC, and experience in customer service processes. Key Responsibilities : - Implement and configure SAP FSM based on business requirements - Integrate SAP FSM with backend SAP systems (S/4HANA, ECC) - Design end-to-end service processes for field operations including dispatching, scheduling, mobile access, and reporting - Work closely with stakeholders to gather requirements and translate them into functional specs - Provide support during all project phases: blueprinting, realization, testing, g...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they uti...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education JD for L7 ServiceNow Architect / SME Role Summary :As an ServiceNow SME & Architect, you will lead the effort to design, build, and configure and implement, acting as the primary point of contact. Your typical day will involve collaborating with client & various stake holders to understand the enhancement / additional configurations in ServiceN...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will als...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will a...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also e...

About The Role Skill required: Contractor Exchange - Workforce Management (WFM) Designation: PPSM Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Work experience of minimum 1- 3yrs into core HR operations, recruitment, and compliance processesWork closely with Accenture compliance team, suppliers and procurement teams for audit processesAn institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting,...

SAP Field Service Management (FSM) Consultant Job Type : Full-Time Contract Remote We are looking for an experienced SAP FSM Consultant to join our SAP practice. The ideal candidate should have a strong understanding of SAP Field Service Management, integration with SAP S/4HANA or ECC, and experience in customer service processes. Key Responsibilities : - Implement and configure SAP FSM based on business requirements - Integrate SAP FSM with backend SAP systems (S/4HANA, ECC) - Design end-to-end service processes for field operations including dispatching, scheduling, mobile access, and reporting - Work closely with stakeholders to gather requirements and translate them into functional specs...