1218 Service Management Jobs - Page 31

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle Communications Order and Service Management (OSM) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications are optimized for performance and usability. You will also participate in testing and troubleshooting to ensure that the applications function as intended, contributing to the overall success of the projects you are involved in. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application specifications and user guides.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Communications Order and Service Management (OSM).- Strong understanding of application development methodologies.- Experience with database management and SQL.- Familiarity with software testing and debugging techniques.- Ability to work collaboratively in a team environment. Additional Information:- The candidate should have minimum 3 years of experience in Oracle Communications Order and Service Management (OSM).- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Sales Operations - Sales Enablement Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "-Candidate should have overall experience 15+ years with 8+ years of experience in operational excellence, process improvement. Preferably in a GBS or a BPO organization-Working with senior level of the organisation. Partnered with client organisations in driving and delivering change-Proven track record of leading large-scale process improvement and automation initiatives in a global, matrixed environment.-Experience in managing risk and controls frameworks and driving operational compliance.-Deep expertise in Lean Six Sigma methodologies and operational excellence principles.-Strong understanding of automation technologies and tools, with the ability to drive technology-driven process improvements.-Excellent leadership and collaboration skills, with the ability to influence cross-functional teams and stakeholders.-Analytical mindset with strong problem-solving capabilities and attention to detail.-Outstanding communication and presentation skills, with the ability to clearly articulate complex concepts to diverse audiences.Domain skills:-Sales Operations, Sales Enablement, Pricing & Rebate management-Good understanding of Go To Market models""- Integration of Marketing & Sales operations.- Ability to manage multiple stakeholders- Problem-solving skills- Commitment to quality- Negotiation skills- Thought Leadership- Good working knowledge in High Tech industryDomain skills:Partner operations, Partner Enablement, Order Management, Incentives, Rebates, Warranty services, Logistics and returns management""Mandatory:Certified Black belt Six SigmaOptionalPMPi certification or experienceERP Skills: Salesforce, SAPAdditional ERP skills (preferred):Proz, Zilliant" Roles and Responsibilities: "1. Continuous Improvement & Innovation:Develop and lead the implementation of Lean Six Sigma methodologies to streamline processes, eliminate waste, and enhance quality.Establish a maturity framework for operational excellence, driving standardization and improvement across GBS.Identify and execute opportunities for innovation within processes and operations to increase value and efficiency.2. Automation & Technology Ownership:Oversee the integration of advanced automation tools and technologies to optimize workflows and reduce manual effort.Collaborate with IT and other stakeholders to manage technology ownership and ensure seamless implementation.Drive the realization of automation benefits by aligning initiatives with business goals.3. Process Management & Governance:Lead efforts to strengthen process management frameworks, ensuring end-to-end ownership and accountability.Develop and maintain risk and controls frameworks to mitigate operational risks and ensure compliance.Establish governance models and reporting mechanisms to track progress and impact.4. Cross-Functional Collaboration:Work closely with Service Management, Program Management Office, and Center Leadership teams to align operational goals with broader GBS objectives.Provide leadership and guidance in fostering collaboration and knowledge sharing across functions and geographies.Serve as a key point of contact for operational excellence initiatives across the organization.5. Outcome Delivery:Ensure delivery of measurable outcomes, including improved quality, efficiency, and customer satisfaction.Drive transparency in service delivery through robust governance and reporting mechanisms.Collaborate with stakeholders to align operations with organizational goals, enabling value realization and operational alignment across geographies." Qualification Any Graduation

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in developing solutions to enhance business operations and efficiency. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead the development and implementation of new applications.- Conduct code reviews and ensure coding standards are met.- Troubleshoot and resolve technical issues.- Stay updated with the latest industry trends and technologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Human Resource Service Management (HR).- Strong understanding of IT service management processes.- Experience in developing and configuring ServiceNow HR modules.- Knowledge of HR service delivery and employee service management.- Experience in integrating ServiceNow with other HR systems. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow Human Resource Service Management (HR).- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Oracle Communications Order and Service Management (OSM) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication within the team and stakeholders. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure effective communication within the team and stakeholders Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Communications Order and Service Management (OSM)- Strong understanding of software development lifecycle- Experience in leading application development projects- Knowledge of Oracle database management- Hands-on experience in configuring applications Additional Information:- The candidate should have a minimum of 5 years of experience in Oracle Communications Order and Service Management (OSM)- This position is based at our Pune office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Field Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business needs and technical specifications. Your role will require you to facilitate communication between stakeholders and the development team, ensuring that projects are delivered on time and meet quality standards. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Field Service Management.- Strong understanding of application design and development methodologies.- Experience with integration of SAP Field Service Management with other enterprise systems.- Ability to analyze business requirements and translate them into technical specifications.- Familiarity with agile project management practices. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP Field Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Oracle Communications Order and Service Management (OSM) Good to have skills : Oracle Siebel DevelopmentMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure successful project delivery- Mentor and guide team members Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Communications Order and Service Management (OSM)- Good To Have Skills: Experience with Oracle Siebel Development- Strong understanding of Oracle Communications Order and Service Management (OSM)- Experience in application design, build, and configuration- Knowledge of software development lifecycle- Excellent communication and leadership skills Additional Information:- The candidate should have a minimum of 5 years of experience in Oracle Communications Order and Service Management (OSM)- This position is based at our Pune office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure timely project delivery- Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow- Strong understanding of IT service management processes- Experience in leading application development projects- Knowledge of Agile methodologies- Hands-on experience in configuring ServiceNow applications Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication among team members. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Expected to provide solutions to problems that apply across multiple teams- Lead the application development process- Ensure effective communication among team members- Provide guidance and support to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow- Strong understanding of IT service management processes- Experience in designing and implementing ServiceNow solutions- Knowledge of ServiceNow scripting and integrations- Experience in leading application development projects Additional Information:- The candidate should have a minimum of 12 years of experience in ServiceNow- This position is based at our Hyderabad office- A 15 years full-time education is required Qualification 15 years full time education

Key Responsibilities:Incident Logging and Troubleshooting: Serve as the first point of contact for users experiencing technical issues Log incidents, categorize issues, and provide basic troubleshooting to resolve hardware, software, network, and application problems Problem Resolution: Troubleshoot and resolve common technical problems, including issues with operating systems, email, network connectivity, printers, and other IT services Provide step-by-step assistance to end-users via phone, email, or chat Escalation Management: Identify issues that cannot be resolved at the L1 level and escalate them to higher support levels (L2/L3) as needed, ensuring timely and efficient escalation with proper documentation User Communication: Maintain effective communication with end-users throughout the resolution process, providing updates on the status of incidents and ensuring customer satisfaction Documentation: Maintain accurate records of incidents, resolutions, and troubleshooting steps in the incident management system (e g , ServiceNow, JIRA) Update knowledge base articles and troubleshooting guides as needed Software and Hardware Support: Assist with the installation, configuration, and basic maintenance of software and hardware, including workstations, laptops, printers, and peripherals Account Management: Help manage user accounts, including password resets, account unlocks, and permissions, in accordance with organizational policies and procedures User Training: Provide basic user training and guidance on software, tools, and processes as needed, helping users understand how to utilize IT resources effectively Monitoring and Alerts: Monitor system alerts and notifications to proactively address potential issues before they impact end-users, following established protocols Service Improvement: Identify recurring issues or common requests and provide feedback to the team to improve processes, user experience, and efficiency Qualifications:Bachelor s degree in Information Technology, Computer Science, Business, or a related field (or equivalent experience) Basic understanding of IT systems, hardware, software, and network technologies Familiarity with service management tools (e g , ServiceNow, JIRA, Zendesk) and ticketing systems is a plus Strong problem-solving skills with the ability to diagnose and resolve basic technical issues Excellent verbal and written communication skills, with a customer-centric approach to service delivery Ability to work effectively in a team environment and interact with users of varying technical proficiency Strong organizational skills and attention to detail, with the ability to prioritize and manage multiple requests Eagerness to learn new technologies and grow within the IT support field Preferred:Previous experience in an IT support or customer service role is a plus Basic knowledge of operating systems (Windows, macOS, Linux), office productivity tools (e g , Microsoft Office, Google Workspace), and remote support tools Familiarity with networking basics, including TCP/IP, VPN, DNS, and DHCP IT certifications (e g , CompTIA A+, Microsoft Certified: Windows, or equivalent) are a plus but not required

Join us as a Service Delivery Analyst If you re passionate about service, with an eye for detail, we have an opportunity for you to help drive bank-wide service stability You ll be contributing to the diligent and high-quality delivery of a technology service management area of your specialist knowledge This challenging role will offer you professional stretch and development and the opportunity to make a positive impact from the outset Were offering this role at associate level What youll do You ll play a crucial role in providing excellent service through the delivery of one or more technology service management disciplines, at a high level of complexity and criticality. You ll have the opportunity to collaborate, communicate, and influence stakeholders at all levels across the bank and externally in your technology service management area. All the while you ll be supporting better collaborative working practices by looking at the end-to-end flow across services and customer journeys. We ll also look to you to: Proactively deliver at pace when recovering or protecting service, acting with thoroughness when considering the risk to service Undertake and deliver technical and operational support for relevant services, activities and processes in support of bank-wide service stability, picking up complex scenarios Work collaboratively with colleagues by sharing expertise of existing processes and procedures, to enable an environment of continuous improvement Work within a safe environment culture, and look to innovate and use fast feedback loops to translate improvement opportunities into practical outcomes The skills youll need We re looking for a capable communicator, who has knowledge of one or more technology service management disciplines. You ll also need an understanding of Agile and DevOps practices spanning value stream, portfolio, platform and feature team levels. Additionally, we ll be looking for: Technical knowledge and coding experience, preferably in Python or Java, plus a good understanding of Linux OS, shell programming, REST API s and experience of Cloud Exposure of DevOps and Engineering Platforms i.e. GitLab, Jira, Confluence, Artifactory etc Knowledge of observability tooling and an interest in managing services using SLIs, SLOs and Error budgets, including strong analytical and problem solving skills Strong interest in site reliability and operations and a demonstrated eagerness to learn across a broad range of systems and technologies

Join us as a Service Delivery Analyst If you re passionate about service, with an eye for detail, we have an opportunity for you to help drive bank-wide service stability You ll be contributing to the diligent and high-quality delivery of a technology service management area of your specialist knowledge This challenging role will offer you professional stretch and development and the opportunity to make a positive impact from the outset Were offering this role at associate level What youll do You ll play a crucial role in providing excellent service through the delivery of one or more technology service management disciplines, at a high level of complexity and criticality. You ll have the opportunity to collaborate, communicate, and influence stakeholders at all levels across the bank and externally in your technology service management area. All the while you ll be supporting better collaborative working practices by looking at the end-to-end flow across services and customer journeys. We ll also look to you to: Proactively deliver at pace when recovering or protecting service, acting with thoroughness when considering the risk to service Undertake and deliver technical and operational support for relevant services, activities and processes in support of bank-wide service stability, picking up complex scenarios Work collaboratively with colleagues by sharing expertise of existing processes and procedures, to enable an environment of continuous improvement Work within a safe environment culture, and look to innovate and use fast feedback loops to translate improvement opportunities into practical outcomes The skills youll need We re looking for a capable communicator, who has knowledge of one or more technology service management disciplines. You ll also need an understanding of Agile and DevOps practices spanning value stream, portfolio, platform and feature team levels. Additionally, we ll be looking for: Technical knowledge and coding experience, preferably in Python or Java, plus a good understanding of Linux OS, shell programming, REST API s and experience of Cloud Exposure of DevOps and Engineering Platforms i.e. GitLab, Jira, Confluence, Artifactory etc Knowledge of observability tooling and an interest in managing services using SLIs, SLOs and Error budgets, including strong analytical and problem solving skills Strong interest in site reliability and operations and a demonstrated eagerness to learn across a broad range of systems and technologies

As a Field Service Manager for SmartCity Service Management here at Honeywell, you will play a crucial role in driving the efficiency and customer satisfaction of our SmartCity Service operation. Your expertise, in managing givenrment customers/ PSU accounts, driving seamless & centralized projects and building strong relationships, will enable you to effectively meet customer needs and exceed their expectations. By identifying operational improvements & creating value for customers, finding business opportunities, delivering tailored solutions, you will contribute to revenue growth and customer satisfaction. You will report directly to General Manager Services and matrix to our SmartCity Operations leader, and youll work out of our Pune/Gurgaon/Bengaluru location. Minimum of 12 to 15 years of experience in the field of projects/ services . Project Management experience of minimum 6 years with proficiency in MS PROJECT, SAP, CORA tools. Honeywell/similar multinational company s experience shall be preferred. Experience in handling government customers /PSUs. Experience in Project P&L of size about $10M. Team Management Strong leadership and interpersonal skills. Strong business acumen. Ability to effectively manage multiple accounts and prioritize tasks. Customer-focused mindset with a passion for delivering exceptional results. Ability to work independently and as part of a team. Strong problem-solving and decision-making abilities. Bachelor s degree in engineering or a related field. Driving seamless & centralized operations and building strong relationships, serving as the key escalation authority within Smart City Service operations. Build and maintain strong relationships with key stakeholders at customer locations, understanding their business needs and providing tailored systematize solutions across customer sites/locations. Fix the financial burdens and create business cases for improvement. Strong collaboration with regional service business leaders Monitor and analyze performance metrics to identify areas for improvement. Create RCAs for critical issues and robust SOPs for onsite operations. Maintain a high level of customer satisfaction through an effective communication and problem resolution approach. Execute internal and external MOS on services delivery, system performance and improvement actions. Identify new business opportunities within existing sites and collaborate with cross-functional teams, Sales & regional operations to deliver value-added solutions.

Fresenius Medical Care core values: Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented. Strong advanced excel skills. This is must have, apply only if you are good and be prepared to undergo Excel knowledge testing as part of the qualifying stage of the selection process. Responsibilities: Develop, maintain, and continuously improve HR Service Delivery metrics, KPIs, and dashboards to support service level monitoring and reporting. Monitor, review, and report SLA and KPI performance in alignment with defined frequency and governance protocols. Design and deploy standardized formats and frequencies for service monitoring dashboards, ensuring consistency and clarity in reporting. Ensure timely and accurate delivery of standard and ad hoc reports across all active and hypercare countries, meeting the specific requirements of delivery teams and stakeholders. Collaborate with HR Operations to maintain and update the reporting requirement list, ensuring alignment with evolving business needs. Introduce and automate employee experience dashboards, incorporating insights from surveys (calls & AskHR) to track satisfaction and service trends. Analyze service delivery metrics to identify trends, gaps, and areas for continuous improvement, particularly during BAU and hypercare phases of country transformations. Drive the initiation and integration of new reporting capabilities for countries, CoEs, and domains such as Payroll, HRM, APAC, EMEA, and the US, based on delivery needs. Define and implement Workday and call metrics, integrating them into existing Tableau dashboards to enhance visibility and reporting capabilities (e.g., Q4 2025). Maintain the HR Operations Service Catalogue and Service Scorecard to support transparency and performance benchmarking. Provide comprehensive reporting support to the HR Operations & HR Operations Support teams, including QA, and continuous improvement tracking. Leverage Service Management expertise in areas such as Incident Management, Problem Management, Preventative Maintenance, Service Continuity, Change Management, and Smart-Reporting related to service monitoring and reporting. Deploy and maintain interactive Tableau dashboards for HR data visualization, including enhancements to support QA, call metrics, and employee experience analytics. Demonstrate strong capabilities in reporting design, creation, configuration, and automation, driving efficiency and value-focused outcomes. Champion a data-driven, agile, and innovative approach to reporting, with a focus on automation, value creation, and proactive problem prevention. Demonstrate advanced Excel skills, including proficiency in macros and automation, to support reporting needs. Configure and customize reports by assigning pre-delivered fields, defining scope, reporting levels, frequency, and user access in a ticketing tool. Requirements: Must Have: Person should be able to configure and create reports we want to generate by assigning pre-delivered reporting fields, and specifying their structure, scope, user authorization, periodicity, reporting levels, and so on. Experience of report configuration in a ticketing and reporting tool. Must Have: Person should have strong advanced excel skills and advanced excel skills (macro/ excel automation knowledge). Above mentioned 2 requirements are non-negotiable and must have, apply only if you are good as selection will include an excel and knowledge testing. Degree with focus on Human Resources or Business Administration Minimum 7-8 years experience in different HR functional areas ideally in HR generalist or HR operations or shared service reporting roles in a global environment. Passion for improvement to achieve higher quality, consistency, and reliability of HR service delivery through service monitoring and reporting. Experience with and a strong interest in HR ticketing and other data reporting / analytics tools Proficiency with Workday, ServiceNow or other cloud-based HR solutions Fluency in English reading and speaking is a must, other language. knowledge would be added advantage Ability to deal with ambiguity and to operate in a global decentralized environment where system and process are yet to be aligned. Ability to work effectively with multicultural and virtual teams. Strong problem-solving and critical-thinking skills. Excellent communication, collaboration, and influencing skills. Driven by values of data accuracy, agility, automation, and innovation. Project and change management skills; being able to manage improvement initiatives independently under minimum guidance.

As a Project Manager of the Global Business Services team, you will part of a dynamic team working across the enterprise to manage business process transitions from existing locations to offshore/nearshore or provider locations. Your primary focus will be transitions but other projects might be included as directed. Fresenius Medical Care is a fastpaced environment, and we are looking for someone who can hit the ground running to manage multiple responsibilities and projects while producing high-quality work. Duties: Manage the transition scope and coordinate all stakeholders Build and manage transition plans Act independently to deliver to schedule, budget, and scope Run projects, monitor progress, track risks while escalating and driving to resolution as needed Report on status Support resource and financial reporting Run projects, monitor progress Execute project controls Support the business case creation, presentation, and gather approvals Create efficient and effective project plans, taking into consideration the respective organizational and operational structure needs and adjust approach accordingly Deliver on the transition/project plan Report project/transitions progress, and risks. Develop corrective action where necessary. Own communication and relationship with countries in respective region Execute on transitions/projects in line with recognized best practice methodology (planning, managing risk, governance, quality assurance, issue resolution, reporting) within the approved schedule Collect business/country requirements and understand the business needs Act as a liaison for all activities and stakeholders for assigned transition/project Manage day-to-day communication for assigned transition/project Manage the change and assess the risks and be able to implement proper mitigation plan where required. Coordinate and facilitate the process of documenting project/transition related policies and procedures, if required. Identify and document additional process improvements opportunities for possible implementation after the Transition and/or Projects closure. Coordinate the training/workshops of local personnel in the respected countries/regions or/and Shared Service Center employees Ensure seamless transfer of business processes from local sites to the Shared Services incl. service level agreements (in cooperation with GBS Service Management) Manage all stages of the migration process are successfully complete Our requirements: Academic degree or equivalent experience in relevant subject matter Project Management certification Experience in transitioning complex projects Extended knowledge of service transition methodology, tools and templates. Has strong implementation experience. 3+ years of experience in transition project management Good understanding of change management Background in business processes in BPO or Shared Service Center environment Knowledge of process improvement methodology a plus Excellent written and verbal communication skills paired with persuasiveness and self-confidence with strong intercultural skills and understanding. Team Player with a strong drive to create positive work environment, able to motivate and empower e mployees. Ability to work effectively across team. Passion for continuous learning, ability to solid comprehension and fast familiarization with new and complex tasks Solution-oriented, proactive and out of the box thinking personality Excellent skills to set priorities and self-manage high volume workload Ability to take the lead and proactively work on solving the issues or potential risks Very good planning and organizational skills Ability to work independently in ambiguous, dynamic environment. Very structured way of working with focus on efficient and effective processes even under pressure. Communication - Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well. Customer Focus - Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs. Flexibility - Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs. Planning, Prioritizing, & Goal Setting - Able to prepare for emerging customer needs; manage multiple projects; determine project urgency in a meaningful and practical way; use goals to guide actions and create detailed action plans; organize and schedule people and tasks. Policies, Process, & Procedures - Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to unwritten rules or practices.

As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. As the world’s leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business and your career.Our Service Management function is transforming into a truly global, data and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations. T About the Role In this opportunity as Business Analyst, you will: Acts as a liaison among business stakeholders in order to elicit, analyze, communicate, and validate requirements for changes to business products; processes and systems Collects, analyzes and synthesizes data to document requirements, ensuring needs of client/stakeholder are met. May translate into detailed technology needs with some guidance. Reviews product needs, instructions, regulations, and/or laws on medium level projects; implementing requirements documents which may include changes to software, using low to medium level programming skills, testing, and providing support to customers. Create Microsoft Power Automate to create automations to complete repetitive or common business process tasks. With some guidance will author and communicate requirements documentation. Depending on the nature of the project, undertakes a combination of technical implementation and testing analyst tasks if appropriate. Understands customer and/or product needs in the context of internal & external requirements and/or software development information. About You Youre a fit for the role of Business Analyst if your background includes: Analyze the usage and performance of our development tools, workflows and training needs to understand their impact on productivity and efficiency. Foster a deep understanding of our internal systems and tools to provide insightful guidance, support, and training for our engineering teams. Collaborate with our software engineers to understand their needs and pain points and implement solutions to address these issues based on data analysis. Creating automations for common business process using Microsoft Power Automate, Python, or similar solutions. Advocate for the needs of our developers in internal discussions and decisions regarding our systems and tools, based on quantitative and qualitative data. Work closely with our product, engineering, and business teams to ensure that our systems are easily usable and contribute to the overall quality of our products. Contribute to documentation, tutorials, and other educational resources to help developers understand and effectively use our systems and tools. Awareness of the latest developments and trends in software development, developer tools, and business analysis methodologies, and advise on the adoption of relevant new technologies. Create and review metrics to assess future needs or promote best practices. #LI-KP2 What’s in it For You Hybrid Work Model We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Key Duties & Responsibilities (in decreasing Critical Emphasis order) 1 Monitor alerts generated by the Elastic and other monitoring tools to identify and respond to potential incidents following 24/7 support coverage. 2 Perform initial analysis of alerts, initial triage of incidents and escalate as necessary, troubleshoot issues to determine the root cause following the runbook procedures. 3 Escalate incidents to higher-level SRE teams & SME of other relevant teams, following established procedures and protocols. 4 Collaborate with cross-functional teams to resolve incidents and ensure timely resolution. 5 Maintain accurate and detailed records of incidents, actions taken, and resolutions in the incident tracking system. Document incidents and resolutions for future reference. 6 Assist in the development and documentation of standard operating procedures (SOPs) related to NOC activities. Build and maintain runbooks, an eye for detail. 7 Participate in on-call rotations to provide 24/7 coverage and respond to critical incidents. 8 Keep abreast of industry trends, best practices, and emerging technologies to contribute to continuous improvement initiatives. Comply with established standards and service level agreements and maintain industry best practices, policies, standards, and procedures such as ITIL Service Management, including how problems are identified, documented, distributed, and corrected. Qualifications/Skills/Abilities Minimum Requirements Formal Education Bachelor s degree in computer science, Information Technology, or a related field (or equivalent experience). Experience (type & duration) 2 to 5 years of experience in a NOC of a corporate 24 x 7 mission critical environment. Skills Familiarity with monitoring tools, particularly experience with Elastic (Elasticsearch, Logstash, Kibana) and Alerta, is good to have. Basic understanding of SaaS, telecom, ITIL knowledge, good knowledge of the OSI model, switching and internet routing technologies. Strong analytical and troubleshooting skills. Excellent communication and collaboration skills. Ability to work in a fast-paced and dynamic environment. Accreditation / certifications / licenses Certifications such as Elastic Certified Analyst, ITIL Foundation Certified or similar would-be a plus but not mandatory. Travel Requirements

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Operations Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Leading Food and Beverage Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Develops specific goals and plans to prioritize, organize, and accomplish your work. Ensures and maintains the productivity level of employees. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. Ensures compliance with all applicable laws and regulations. Ensures compliance with food handling and sanitation standards. Ensures staff understands local, state and Federal liquor laws. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Establishes guidelines so employees understand expectations and parameters. Monitors alcohol beverage service in compliance with local laws. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. Handles guest problems and complaints. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. Ensures corrective action is taken to continuously improve service results. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return). Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Ensures employees are treated fairly and equitably. Strives to improve employee retention. Ensures employees receive on-going training to understand guest expectations. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Strives to improve service performance. Ensures recognition is taking place across areas of responsibility. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Assistant Restaurant Manager. Oversees the financial aspects of the department including purchasing and payment of invoices. .

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team Handles employee questions and concerns. Monitors employees to ensure performance expectations are met. Provides feedback to employees based on observation of service behaviors. Assists in supervising daily shift operations. Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations Ensures all employees have proper supplies, equipment and uniforms. Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. Ensures compliance with all restaurant policies, standards and procedures. Monitors alcohol beverage service in compliance with local laws. Manages to achieve or exceed budgeted goals. Performs all duties of restaurant employees and related departments as necessary. Opens and closes restaurant shifts. Providing Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Encourages employees to provide excellent customer service within guidelines. Handles guest problems and complaints, seeking assistance from supervisor as necessary. Strives to improve service performance. Sets a positive example for guest relations. Assists in the review of comment cards and guest satisfaction results with employees. Meets and greets guests. Conducting Human Resource Activities Supervises on-going training initiatives. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position. Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Restaurant Manager. .

About the Role We are seeking a highly experienced Dynamics 365 Field Service Lead to join our team and play a pivotal role in designing, implementing, and optimizing Field Service solutions for our clients. This is a senior-level position requiring a minimum of 10 years of experience in Dynamics 365 Field Service and related technologies. Responsibilities Lead the design and implementation of complex Field Service solutions that meet the specific needs of our clients. Deep understanding of Field Service core functionalities, including work orders, scheduling, resource management, mobile capabilities, and offline functionality. Work closely with business analysts and developers to translate business requirements into technical solutions. Develop and maintain technical documentation, including architecture diagrams, configuration guides, and integration specifications. Conduct performance reviews and identify opportunities for optimization within the Field Service solution. Stay up-to-date on the latest advancements in Dynamics 365 Field Service and related technologies. Mentor and guide junior team members on best practices for Field Service implementation. Lead pre-sales engagements, demonstrating the capabilities of Dynamics 365 Field Service to potential clients. Effectively communicate with clients, stakeholders, and internal teams throughout the project lifecycle. Qualifications Minimum of 8 years of experience in Dynamics 365 Field Service (formerly Dynamics 365 for Field Service) or a comparable field service management solution. Proven experience in designing, implementing, and optimizing complex Field Service solutions. In-depth knowledge of Field Service core functionalities, workflows, and configuration options. Strong understanding of integration patterns and best practices for connecting Field Service with other business systems. Experience with Azure technologies, such as Azure Functions and Logic Apps, is a plus. Excellent analytical and problem-solving skills. Strong communication, collaboration, and presentation skills. Ability to work independently and manage multiple priorities effectively. Experience mentoring and leading junior team members is preferred. EXPERIENCE 8-11 Years SKILLS Primary Skill: MS Dynamics AX Functional Sub Skill(s): MS Dynamics AX Functional Additional Skill(s): MS Dynamics AX Technical

We are seeking a highly experienced Dynamics 365 Field Service Lead to join our team and play a pivotal role in designing, implementing, and optimizing Field Service solutions for our clients. This is a senior-level position requiring a minimum of 10 years of experience in Dynamics 365 Field Service and related technologies. Responsibilities Lead the design and implementation of complex Field Service solutions that meet the specific needs of our clients. Deep understanding of Field Service core functionalities, including work orders, scheduling, resource management, mobile capabilities, and offline functionality. Work closely with business analysts and developers to translate business requirements into technical solutions. Develop and maintain technical documentation, including architecture diagrams, configuration guides, and integration specifications. Conduct performance reviews and identify opportunities for optimization within the Field Service solution. Stay up-to-date on the latest advancements in Dynamics 365 Field Service and related technologies. Mentor and guide junior team members on best practices for Field Service implementation. Lead pre-sales engagements, demonstrating the capabilities of Dynamics 365 Field Service to potential clients. Effectively communicate with clients, stakeholders, and internal teams throughout the project lifecycle. Qualifications Minimum of 8 years of experience in Dynamics 365 Field Service (formerly Dynamics 365 for Field Service) or a comparable field service management solution. Proven experience in designing, implementing, and optimizing complex Field Service solutions. In-depth knowledge of Field Service core functionalities, workflows, and configuration options. Strong understanding of integration patterns and best practices for connecting Field Service with other business systems. Experience with Azure technologies, such as Azure Functions and Logic Apps, is a plus. Excellent analytical and problem-solving skills. Strong communication, collaboration, and presentation skills. Ability to work independently and manage multiple priorities effectively. Experience mentoring and leading junior team members is preferred. EXPERIENCE 6-8 Years SKILLS Primary Skill: MS Dynamics AX Functional Sub Skill(s): MS Dynamics AX Functional Additional Skill(s): MS Dynamics AX Technical

Need an experienced Workshop Manager for our BMW workshop with 5-10 yrs exp.as an Automobile Service & BS Manager with experience in dealing with premium customers. Must meet the service target with a high degree of customer delight. Age 35-45 yrs Perks and benefits INCENTIVE

1 yr exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT Immediate joiners Call/Whatapp o@ SRI 8851792136/Neha 8287267407

Operations Manager International Telecom Sales -Customer support process 2 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT Immediate joiners Call/Whatapp cv to Amit 8851792136/Neha 8287267407 Required Candidate profile WFO Gurugram ONLY- APPLY IF CAN RELOCATE

Technology powers Standard Chartered Banks vision and strategic agenda through the provision of innovative and efficient technology solutions; we will deliver greater value to our business stakeholders; we will improve the skills and flexibility of our people and work more effectively with our internal and vendor service partners. Technology & Architecture (T&A) is responsible for providing application and Infrastructure services to all business lines within the bank namely CCIB, CPBB, Data and Global Functions. The Cloud function lies within T&A and is responsible for engineering, building and supporting the Global IaaS and PaaS platforms for Public Cloud as well as Private Cloud in Standard Chartered s footprints across the globe. The global team spans across multiple locations (Poland, India, Malaysia, China and Singapore) We are looking for a Cloud Operations Engineer, who will be a key member of the team responsible for building and supporting the AWS & Azure IaaS and PaaS platforms for Standard Chartered Bank Strategy Responsible for having awareness and understanding of the Group s business strategy and model appropriate to the role. Contribute to cloud strategy by aligning operational process with business goals, ensuring scalability, reliability, and cost-efficiency in cloud service Lead and manage a team of cloud operation engineers working in shifts for the AWS/Azure Platform team or Cloud Operations team, responding to platform or customer issues and driving them through to successful resolution. Contribute to the design, development, documentation, delivery, and support of AWS/Azure IaaS and PaaS services using Azure DevOps repository / pipelines, Terraform and other scripting languages, including Golang, Python, JSON, Bash Script, or YAML. Assist internal customers with re-architecting and migrating their applications to AWS/Azure Platform. Support AWS/Azure IaaS and PaaS services before they go live through activities such as system design consulting, service onboarding, capacity planning and launch reviews. Deliver features and stories in the AWS/Azure Platform s or Cloud Operations Engineer s sprints, peer programming and peer-reviewing with other team members. Scale systems sustainably through mechanisms like building observability dashboard, automation and evolve systems by pushing for changes that improve reliability and velocity. Help ensure that the AWS/Azure Platform team or Cloud Operations team is aware of any security defects or vulnerabilities in their service offerings and help drive patches or configuration changes to protect the service offerings and the applications that run on them. Key Responsibilities Continually self-educate on changes and improvements in the AWS/Azure Platform hosting world, to be able to continually self-criticise and improve the AWS/Azure Platform team s or Cloud Operations team technical and service offerings. Oversee shift handovers, operational documentation and status reporting Implement and enforce cloud security policies, Patching and compliance requirements. Business Responsible for having awareness and understanding of the wider business, economic and market environment in which the Group operates. Keep the cloud platform and cloud services continually operating to agreed service levels Respond in a timely manner to incidents to recover services asap Ensure cloud infrastructure and services are continuously updated to prevent obsolescence, maintaining compatibility, security, and optimal performance Implement and maintain robust monitoring and observability to ensure real time visibility, performance tracking and issue detection across cloud environments Ensure all changes on the environments are done in a safe manner Reduce toil and automate solutions to reduce risk and prevent manual solution Key stakeholders Application team, CIO, Architecture team, Engineering team, Product owner, Risk team, ITSM team. Other Responsibilities Continuously provide feedback to improve our strategy, people, and processes. Communicate effectively to both internal team members and customers. Processes Responsible for executing and supervising the AWS/Azure IaaS and PaaS service onboarding, deployment, and support processes. Responsible for executing support processes in alignment with service management and change management process for the bank Have awareness of and understand the relevant regulation for the markets in which the bank operates such as sovereignty and resilience. Ensure compliance with Standard Chartered governance frameworks and challenge them where appropriate. Support regulatory audits, direct audits and RFI s on cloud environments People & Talent The leader is an engineer at heart and keeps a lean, motivated and highly skilled team of cloud operations engineers that together are obsessed with customer (internal or external) needs while maintaining platform stability When cloud services are at risk or worse fail, this team is personally affected and takes whatever means necessary to restore confidence in services Be an inspiration to other engineers attracting and developing new talent to the organisation and managing poor performers Keep a list of practical yet challenging objectives and measures for the team and individuals to target Risk Management Drive for the closure of risks, operational events and audit findings on time, once and done Comply with organisation risk management framework Adhere to common practices to mitigate risk in their respective domain. Governance Ensure compliance with all applicable SC governance frameworks Adhere to and optimise cloud governance frameworks and processes Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines Regulatory & Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Responsibility for building a culture of good Conduct within the team. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matter. Responsibility for adherence to the Mandatory Conduct Requirements and demonstrating positive risk, control and Conduct behaviours as part of their role. Examples include: o Timely escalation and proactive management and mitigation of risks and issues. o Sharing lessons learnt with colleagues to prevent future errors. o Raising concerns and dealing with mistakes in a timely manner and encouraging others to speak up. o Cooperating fully with requests from regulators and Group Internal Audit. o Promoting an inclusive culture, encouraging colleagues to act ethically, learn from mistakes, and set the right example to their teams. o Responsibility to conduct and complete the Mandatory Conduct Affirmation (MCA) annually, as part of the year- end review to affirm the following: o Risk & control and Conduct behaviours have been considered and assessed as part of continuous performance management. o Colleagues approach to risk, control and Conduct was considered when making Total Variable Compensation (TVC) proposals during year-end review. o Responsibility for recognizing and providing positive feedback through feedback 365 channels and Going the Extra Mile (GEM) award Skills and Experience AWS/Azure IaaS and PaaS services acumen Terraform Azure DevOps repo/pipeline One or more scripting language, such as Python, Golang, Bash Script, JSON, YAML Incident, Problem and Change Management Problem Solving Qualifications 7+ Years of experience in AWS/Azure IaaS and PaaS services Must have hands on experience in supporting AWS/Azure IaaS and PaaS service onboarding / incident / change request using Terraform, Azure DevOps repo / pipelines, and one or more scripting languages, such as Golang, Python, JSON, Bash Scripting. Strong understanding of cloud monitoring, incident management and automation Hands on experience in delivering AWS / Azure Observability dashboard would be advantageous. Hands on experience in AWS EKS / Azure Kubernetes Service (AKS) would be advantageous. AWS/Azure Associate and Professional level certifications would be advantageous. Certified Kubernetes Administrator (CKA) qualification would be advantageous. Excellent communication, leadership and problem-solving skill Good knowledge of ITSM and ITOM. shape the long-term direction of AIOps strategy Mentors other AIOps and automation specialists and engineers, helping to improve the teams abilities by acting as a technical resource. About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 30071

Continually self-educate on changes and improvements in the AWS/Azure Platform hosting world, to be able to continually self-criticise and improve the AWS/Azure Platform team s or Cloud Operations team technical and service offerings. Oversee shift handovers, operational documentation and status reporting Implement and enforce cloud security policies, Patching and compliance requirements. Business Responsible for having awareness and understanding of the wider business, economic and market environment in which the Group operates. Keep the cloud platform and cloud services continually operating to agreed service levels Respond in a timely manner to incidents to recover services asap Ensure cloud infrastructure and services are continuously updated to prevent obsolescence, maintaining compatibility, security, and optimal performance Implement and maintain robust monitoring and observability to ensure real time visibility, performance tracking and issue detection across cloud environments Ensure all changes on the environments are done in a safe manner Reduce toil and automate solutions to reduce risk and prevent manual solution Key stakeholders Application team, CIO, Architecture team, Engineering team, Product owner, Risk team, ITSM team. Other Responsibilities Continuously provide feedback to improve our strategy, people, and processes. Communicate effectively to both internal team members and customers. Processes Responsible for executing and supervising the AWS/Azure IaaS and PaaS service onboarding, deployment, and support processes. Responsible for executing support processes in alignment with service management and change management process for the bank Have awareness of and understand the relevant regulation for the markets in which the bank operates such as sovereignty and resilience. Ensure compliance with Standard Chartered governance frameworks and challenge them where appropriate. Support regulatory audits, direct audits and RFI s on cloud environments People & Talent The leader is an engineer at heart and keeps a lean, motivated and highly skilled team of cloud operations engineers that together are obsessed with customer (internal or external) needs while maintaining platform stability When cloud services are at risk or worse fail, this team is personally affected and takes whatever means necessary to restore confidence in services Be an inspiration to other engineers attracting and developing new talent to the organisation and managing poor performers Keep a list of practical yet challenging objectives and measures for the team and individuals to target Risk Management Drive for the closure of risks, operational events and audit findings on time, once and done Comply with organisation risk management framework Adhere to common practices to mitigate risk in their respective domain. Governance Ensure compliance with all applicable SC governance frameworks Adhere to and optimise cloud governance frameworks and processes Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines Regulatory & Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Responsibility for building a culture of good Conduct within the team. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matter. Responsibility for adherence to the Mandatory Conduct Requirements and demonstrating positive risk, control and Conduct behaviours as part of their role. Examples include: o Timely escalation and proactive management and mitigation of risks and issues. o Sharing lessons learnt with colleagues to prevent future errors. o Raising concerns and dealing with mistakes in a timely manner and encouraging others to speak up. o Cooperating fully with requests from regulators and Group Internal Audit. o Promoting an inclusive culture, encouraging colleagues to act ethically, learn from mistakes, and set the right example to their teams. o Responsibility to conduct and complete the Mandatory Conduct Affirmation (MCA) annually, as part of the year- end review to affirm the following: o Risk & control and Conduct behaviours have been considered and assessed as part of continuous performance management. o Colleagues approach to risk, control and Conduct was considered when making Total Variable Compensation (TVC) proposals during year-end review. o Responsibility for recognizing and providing positive feedback through feedback 365 channels and Going the Extra Mile (GEM) award Technology powers Standard Chartered Banks vision and strategic agenda through the provision of innovative and efficient technology solutions; we will deliver greater value to our business stakeholders; we will improve the skills and flexibility of our people and work more effectively with our internal and vendor service partners. Technology & Architecture (T&A) is responsible for providing application and Infrastructure services to all business lines within the bank namely CCIB, CPBB, Data and Global Functions. The Cloud function lies within T&A and is responsible for engineering, building and supporting the Global IaaS and PaaS platforms for Public Cloud as well as Private Cloud in Standard Chartered s footprints across the globe. The global team spans across multiple locations (Poland, India, Malaysia, China and Singapore) We are looking for a Cloud Operations Engineer, who will be a key member of the team responsible for building and supporting the AWS & Azure IaaS and PaaS platforms for Standard Chartered Bank Strategy Responsible for having awareness and understanding of the Group s business strategy and model appropriate to the role. Contribute to cloud strategy by aligning operational process with business goals, ensuring scalability, reliability, and cost-efficiency in cloud service Key Responsibilities Lead and manage a team of cloud operation engineers working in shifts for the AWS/Azure Platform team or Cloud Operations team, responding to platform or customer issues and driving them through to successful resolution. Contribute to the design, development, documentation, delivery, and support of AWS/Azure IaaS and PaaS services using Azure DevOps repository / pipelines, Terraform and other scripting languages, including Golang, Python, JSON, Bash Script, or YAML. Assist internal customers with re-architecting and migrating their applications to AWS/Azure Platform. Support AWS/Azure IaaS and PaaS services before they go live through activities such as system design consulting, service onboarding, capacity planning and launch reviews. Deliver features and stories in the AWS/Azure Platform s or Cloud Operations Engineer s sprints, peer programming and peer-reviewing with other team members. Scale systems sustainably through mechanisms like building observability dashboard, automation and evolve systems by pushing for changes that improve reliability and velocity. Help ensure that the AWS/Azure Platform team or Cloud Operations team is aware of any security defects or vulnerabilities in their service offerings and help drive patches or configuration changes to protect the service offerings and the applications that run on them. Strategy Responsible for having awareness and understanding of the Group s business strategy and model appropriate to the role. Contribute to cloud strategy by aligning operational process with business goals, ensuring scalability, reliability, and cost-efficiency in cloud service Skills and Experience AWS/Azure IaaS and PaaS services acumen Terraform Azure DevOps repo/pipeline One or more scripting language, such as Python, Golang, Bash Script, JSON, YAML Incident, Problem and Change Management Problem Solving Qualifications 7+ Years of experience in AWS/Azure IaaS and PaaS services Must have hands on experience in supporting AWS/Azure IaaS and PaaS service onboarding / incident / change request using Terraform, Azure DevOps repo / pipelines, and one or more scripting languages, such as Golang, Python, JSON, Bash Scripting. Strong understanding of cloud monitoring, incident management and automation Hands on experience in delivering AWS / Azure Observability dashboard would be advantageous. Hands on experience in AWS EKS / Azure Kubernetes Service (AKS) would be advantageous. AWS/Azure Associate and Professional level certifications would be advantageous. Certified Kubernetes Administrator (CKA) qualification would be advantageous. Excellent communication, leadership and problem-solving skill Good knowledge of ITSM and ITOM. shape the long-term direction of AIOps strategy Mentors other AIOps and automation specialists and engineers, helping to improve the teams abilities by acting as a technical resource. About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 30070