8482 Service Management Jobs - Page 31

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availabil...

Job Title - GN - SONG - Service - Google Gen AI - Senior Manager Management Level 06 / Senior Manager Location Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills Google Generative AI Studio Good to have skills NA Experience Minimum 1 3+ year s of experience is required Educational Qualification MBA/PGDM from tier 1 or 2 Job Summary You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance . Areas of Work Service Google Gen AI , Solution and Platform Design Roles & Responsibilities As part of these, you will drive the following Ability to provide CX solution with Google CCAI sui...

Job Title - GN - SONG - Service - Workforce Intelligence - S enior Manager Management Level 6 / Sr. Manager Location Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills U KG Good to have skills Human Capital Management Experience Minimum 1 5 + year s of experience is required Educational Qualification MBA/PGDM from tier 1 or 2 Job Summary You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. Areas of Work UKG Business f unctional Consultant Roles & Responsibilities As part of these, you will drive the following Strategic Leadership :Act as a senior UKG solution architect a...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to enhance operational efficiency. ...

About The Role Project Role : Automation Control Practitioner Project Role Description : Develop and implement automation process controls, including the design specifications and engineer configurations. Uses knowledge of industry design practices and automation systems to create and develop drawings. Must have skills : Oracle Service Cloud Field Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Automation Control Practitioner, you will develop and implement automation process controls, design specifications, and engineer configurations. Utilizing industry design practices and auto...

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace th...

Skill required: Global Mobility - Global Mobility Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of c...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countr...

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Microsoft Active Directory Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary The Team Lead / Tower Security Lead is responsible for managing the Directory Management application and its infrastructure. This role involves leading a technical tea...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Infrastructure Service Management Good to have skills : NAMinimum 5 year(s) of experience...

About the Job The Assistant Manager, Global Service Desk (GSD) is a critical role at IntouchCX and is responsible for overseeing the day-to-day activities of service-desk operations to ensure users and business teams receive the support they require. The role is a combination of general management, service operations and special projects. This person will wear many hats - In addition to managing a potentially large team of support agents, the Assistant Manager will also monitor operations to make sure issues and service requests are addressed in a timely manner, and will be responsible for ensuring the staff are meeting and exceeding expectations in regards to performance, meeting defined me...

We are looking for a skilled professional with 5 to 10 years of experience to join our team as a Manager in Salesforce Sales & Service. The ideal candidate will have a strong background in sales and service, with expertise in Salesforce. Roles and Responsibility Manage and lead the sales and service team to achieve business objectives. Develop and implement effective sales strategies to drive revenue growth. Build and maintain strong relationships with clients and stakeholders. Analyze market trends and competitor activity to identify opportunities. Collaborate with cross-functional teams to align sales efforts with business goals. Monitor and report on sales performance metrics to optimize ...

We are looking for a skilled professional with 5 to 10 years of experience to fill the role of Manager in ITSM (IT Service Management) at Deloitte. The ideal candidate will have a strong background in managing IT services and ensuring seamless delivery. Roles and Responsibility Manage and oversee the implementation of IT service management processes. Develop and maintain relationships with key stakeholders, including clients and vendors. Ensure compliance with industry standards and best practices in IT service management. Analyze and resolve complex technical issues related to IT services. Lead and motivate a team of professionals to achieve high performance goals. Collaborate with cross-fu...

We are looking for a skilled Deputy Manager to join our ITSM team, with a strong background in managing IT services and ensuring seamless delivery. The ideal candidate will have 5-10 years of experience in the field. Roles and Responsibility Manage and oversee the day-to-day operations of the ITSM team. Develop and implement strategies to improve service management processes. Collaborate with cross-functional teams to ensure alignment and effective communication. Analyze and resolve complex technical issues related to IT services. Lead and mentor junior team members to enhance their skills and knowledge. Ensure compliance with industry standards and best practices in IT service management. D...

Consulting Technology and Transformation - ETP: ServiceNow ServiceNow Developer (ITSM/ITOM/HRSD/GRC/ITAM) What impact will you make Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you ll find unrivaled opportunities to succeed and realize your full potential. Deloitte is where you ll find unrivaled opportunities to succeed and realize your full potential. The Team Enterprise Technology and Performance is a Service Area comprising of Consulting professionals providing various service offerings on ServiceNow. Work you ll do We are s...

TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you re working in our four global Home Offices, Distribution Centers or Retail Stores TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family a Fortune 100 company and the world s leading off-price retailer. Job Title: Engineer II - LP - Supply Chain Delivery Common Services (India) What you will discover Inclusive culture and career growth opportuni...

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role Site Services International are a team of problem-solvers, relationship managers, customer service experts, communicators, ...

About us At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for. The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies. We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet societ...

Fresenius Medical Care core values: Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented. Strong advanced excel skills. This is must have, apply only if you are good and be prepared to undergo Excel knowledge testi...

ABOUT THE POSITION:The Remote Monitoring and Diagnostics Center (RMDC) is a mission-critical global team that operates as the first point of contact for diagnosing and resolving issues across Fluence s worldwide Battery Energy Storage Systems (BESS) fleet The RMDC ensures 24 /7 /365 operational availability and performance of energy storage sites by managing incidents, coordinating timely maintenance, and performing proactive monitoring and diagnostics remotely This role is central to the safe, reliable, and cost-effective performance of the most advanced energy storage assets in the world KEY RESPONSIBILITIES:As a part of the RMDC, you will:- Act as the remote owner for large-scale BESS sit...

Manage all commercial aspects related to service contracts and orders. Clarify contracts, including terms and conditions and legal review. Support the Regional Service team in mitigating contract risks. Comply with company policies, guidelines, and procedures to protect business interests. Monitor contracts and order costs, and process internal credit notes. Analyze contract profitability to facilitate new acquisitions and renewals. Provide pricing support for spare part quotations and ensure timely billing while maintaining data hygiene. Ensure inventory monitoring and issuance to respective orders. Participate actively in the implementation of digitalization and automation tools. Focus on ...

We are looking for a skilled Finance Manager to lead our Balance Sheet Controller function, ensuring the integrity of books and records, reviewing key KPIs, and implementing policy changes to enhance operational efficiency. The ideal candidate will have a strong background in finance and accounting, with excellent analytical and communication skills. Roles and Responsibility Execute effective mechanisms for reviewing and analyzing various Balance Sheet Accounts such as FA, UBC, Inventory, Accruals, etc. Ensure IFRS compliance, including revenue recognition and adherence to guidelines-based provisions. Identify and implement digitalization opportunities alongside Business, Digi, and IT teams....

Responsibilities Coordinate and oversee support services to ensure efficient operations. Assist in the development and implementation of service improvement plans. Act as a point of contact for resolving service-related issues and inquiries. Manage and maintain accurate records related to support services. Collaborate with various departments to ensure seamless service delivery. Monitor and report on service performance metrics and suggest improvements. Skills Excellent Communication Problem-Solving Abilities Time Management Customer Service Orientation Team Collaboration Adaptability and Flexibility. Required Qualifications Bachelor's degree in Business Administration, Management, or a rela...

A Day in the Life As part of our HR Digital and AI Transformation, the HR organization is advancing a bold, future-focused strategy to build a digital-first operating model that redefines how HR delivers value. Our vision is to harness the power of AI particularly Agentic AI platforms to create frictionless, personalized employee experiences, unlock innovation, and drive operational excellence. In the Service Delivery Lead role, you ll manage AI product operations, oversee service delivery by organizing capacity via Jira, and apply ITIL practices. You ll lead incident and problem management, analyze service disruptions, and optimize performance, collaborating with IT, engineering, product, a...

As a Project Manager of the Global Business Services team, you will part of a dynamic team working across the enterprise to manage business process transitions from existing locations to offshore/nearshore or provider locations. Your primary focus will be transitions but other projects might be included as directed. Fresenius Medical Care is a fastpaced environment, and we are looking for someone who can hit the ground running to manage multiple responsibilities and projects while producing high-quality work. Duties: Manage the transition scope and coordinate all stakeholders Build and manage transition plans Act independently to deliver to schedule, budget, and scope Run projects, monitor p...