6521 Service Management Jobs - Page 32

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :The Major Incident Manager (MIM) is responsible for the rapid coordination, communication, and resolution of high-severity i...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3-5 Years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, fo...

About The Role Project Role : Service Management Practitioner Project Role Description : Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Practitioner, you will support the delivery of programs, projects, or managed services. Your typical day will involve c...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Business Management Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with various stakeholders to gather requirements, developing application feat...

About The Role The Strategy & Consulting Global Network S ONG Practice | Genesys Job Title - Genesys_ Level 8 - Associate Manager _ Entity (S&C GN ) Management LevelLevel 8 - Associate Manager LocationGurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad Must have skillsGenesys Cloud, Contact Center Analyst/Consultant, Functional CC aaS Consultant, Technical CC aaS Consultant, Industry Consultant , CCaaS Team Lead, CCaaS Design Lead Good to have skillsGenesys PureConnect , Genesys Engage, Consulting experience across any of the CCaaS /Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow , Adobe, Microsoft Azure, Google Cloud etc.) E...

About The Role Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Architect, you will design and deliver technology architecture for a platform, product, or engagement. Your typical day will involve collaborating with various teams to define solutions that meet performance, capability, and scalability needs. You will engage i...

SAP Field Service Management (FSM) Consultant Job Type: Full-Time Contract Remote We are looking for an experienced SAP FSM Consultant to join our SAP practice. The ideal candidate should have a strong understanding of SAP Field Service Management, integration with SAP S/4HANA or ECC, and experience in customer service processes. Key Responsibilities : - Implement and configure SAP FSM based on business requirements - Integrate SAP FSM with backend SAP systems (S/4HANA, ECC) - Design end-to-end service processes for field operations including dispatching, scheduling, mobile access, and reporting - Work closely with stakeholders to gather requirements and translate them into functional specs ...

We are looking for an experienced SAP FSM Consultant to join our SAP practice. The ideal candidate should have a strong understanding of SAP Field Service Management, integration with SAP S/4HANA or ECC, and experience in customer service processes. Key Responsibilities : - Implement and configure SAP FSM based on business requirements - Integrate SAP FSM with backend SAP systems (S/4HANA, ECC) - Design end-to-end service processes for field operations including dispatching, scheduling, mobile access, and reporting - Work closely with stakeholders to gather requirements and translate them into functional specs - Provide support during all project phases: blueprinting, realization, testing, g...

We are looking for an experienced SAP FSM Consultant to join our SAP practice. The ideal candidate should have a strong understanding of SAP Field Service Management, integration with SAP S/4HANA or ECC, and experience in customer service processes. Key Responsibilities : - Implement and configure SAP FSM based on business requirements - Integrate SAP FSM with backend SAP systems (S/4HANA, ECC) - Design end-to-end service processes for field operations including dispatching, scheduling, mobile access, and reporting - Work closely with stakeholders to gather requirements and translate them into functional specs - Provide support during all project phases: blueprinting, realization, testing, g...

Job Type: Full-Time Contract Remote Job Description : We are looking for an experienced SAP FSM Consultant to join our SAP practice. The ideal candidate should have a strong understanding of SAP Field Service Management, integration with SAP S/4HANA or ECC, and experience in customer service processes. Key Responsibilities : - Implement and configure SAP FSM based on business requirements - Integrate SAP FSM with backend SAP systems (S/4HANA, ECC) - Design end-to-end service processes for field operations including dispatching, scheduling, mobile access, and reporting - Work closely with stakeholders to gather requirements and translate them into functional specs - Provide support during all...

We are looking for an experienced SAP FSM Consultant to join our SAP practice. The ideal candidate should have a strong understanding of SAP Field Service Management, integration with SAP S/4HANA or ECC, and experience in customer service processes. Key Responsibilities : - Implement and configure SAP FSM based on business requirements - Integrate SAP FSM with backend SAP systems (S/4HANA, ECC) - Design end-to-end service processes for field operations including dispatching, scheduling, mobile access, and reporting - Work closely with stakeholders to gather requirements and translate them into functional specs - Provide support during all project phases: blueprinting, realization, testing, g...

We are looking for an experienced SAP FSM Consultant to join our SAP practice. The ideal candidate should have a strong understanding of SAP Field Service Management, integration with SAP S/4HANA or ECC, and experience in customer service processes. Key Responsibilities : - Implement and configure SAP FSM based on business requirements - Integrate SAP FSM with backend SAP systems (S/4HANA, ECC) - Design end-to-end service processes for field operations including dispatching, scheduling, mobile access, and reporting - Work closely with stakeholders to gather requirements and translate them into functional specs - Provide support during all project phases: blueprinting, realization, testing, g...

We are looking for an experienced SAP FSM Consultant to join our SAP practice. The ideal candidate should have a strong understanding of SAP Field Service Management, integration with SAP S/4HANA or ECC, and experience in customer service processes. Key Responsibilities : - Implement and configure SAP FSM based on business requirements - Integrate SAP FSM with backend SAP systems (S/4HANA, ECC) - Design end-to-end service processes for field operations including dispatching, scheduling, mobile access, and reporting - Work closely with stakeholders to gather requirements and translate them into functional specs - Provide support during all project phases: blueprinting, realization, testing, g...

We are looking for an experienced SAP FSM Consultant to join our SAP practice. The ideal candidate should have a strong understanding of SAP Field Service Management, integration with SAP S/4HANA or ECC, and experience in customer service processes. Key Responsibilities : - Implement and configure SAP FSM based on business requirements - Integrate SAP FSM with backend SAP systems (S/4HANA, ECC) - Design end-to-end service processes for field operations including dispatching, scheduling, mobile access, and reporting - Work closely with stakeholders to gather requirements and translate them into functional specs - Provide support during all project phases: blueprinting, realization, testing, g...

The Service Delivery Manager will be responsible for overseeing the delivery of high-quality services to clients, ensuring compliance with SLAs and client expectations. Key responsibilities include managing service teams, resolving customer issues, and continuously improving service delivery processes. Strong leadership, problem-solving, and communication skills are required, along with a customer-centric approach to service management.

Key Responsibilities: Service Problem Analysis & Resolution: Analyze and resolve complex service problems of C-Arm systems. Manage on-site assignments, particularly during challenging customer situations requiring deep technical expertise. Cross-Functional Collaboration: Work closely with R&D and field engineers to exchange technical insights and feedback for product improvement. Communicate critical customer situations through defined reporting processes to specialist departments and management. Problem Management: Identify systematic product issues early and initiate corrective measures as part of structured problem management. Contribute to the Service Knowledge Base by documenting and sh...

Role & responsibilities Operational & Service Delivery - Oversee daily operations of workplace services including Windows, Citrix, SCCM, and Application Packaging. - Ensure adherence to ITIL processes (Incident, Problem, Change, Configuration Management). - Drive automation and continuous improvement initiatives to enhance service efficiency. - Act as an escalation point for complex technical and operational issues. - To lead and manage a 24X7 team of technical professionals within the Digital Command Center. People Management - Lead, coach, and develop a team of administrators and engineers. - Conduct performance reviews, training plans, and career development discussions. - Manage recruitm...

We are looking for an experienced SAP FSM Consultant to join our SAP practice. The ideal candidate should have a strong understanding of SAP Field Service Management, integration with SAP S/4HANA or ECC, and experience in customer service processes. Key Responsibilities : - Implement and configure SAP FSM based on business requirements - Integrate SAP FSM with backend SAP systems (S/4HANA, ECC) - Design end-to-end service processes for field operations including dispatching, scheduling, mobile access, and reporting - Work closely with stakeholders to gather requirements and translate them into functional specs - Provide support during all project phases: blueprinting, realization, testing, g...

Job Summary: The QA / Testing Manager is responsible for leading the quality assurance function across all software projects, ensuring the delivery of high-quality, reliable, and scalable products. This role involves managing a team of QA engineers, defining testing strategies, implementing automation frameworks, and collaborating with development and product teams to maintain the highest quality standards. Key Responsibilities: Lead, mentor, and manage the QA/testing team, including hiring, training, and performance reviews. Develop and implement comprehensive test strategies, plans, and processes for all phases of the SDLC. Oversee both manual and automated testing for web, mobile, and API...

Job Type: Full-Time Contract Remote Job Description : We are looking for an experienced SAP FSM Consultant to join our SAP practice. The ideal candidate should have a strong understanding of SAP Field Service Management, integration with SAP S/4HANA or ECC, and experience in customer service processes. Key Responsibilities : - Implement and configure SAP FSM based on business requirements - Integrate SAP FSM with backend SAP systems (S/4HANA, ECC) - Design end-to-end service processes for field operations including dispatching, scheduling, mobile access, and reporting - Work closely with stakeholders to gather requirements and translate them into functional specs - Provide support during all...

Role Overview: You will be assisting an R&D ICC Technical Market Analysis team based in Hyderabad. Your main responsibility will involve conducting scientific, competitive, market, and desk research, consumer testing, and new idea feasibility analysis. Your role will contribute to the overall Market Analysis capability by collaborating with in-market teams to provide accurate and relevant research outputs. Key Responsibilities: - Identify and define the objectives of research projects and determine the best methods to achieve those objectives. - Conduct market analysis, identify consumer needs, and perform consumer/product/desk research and testing activities as per global requests and ad ho...

Vendor Management .. Project mgmt. Service Management, Vendor management, RTM/CPM/TRM Business Process Knowledge, Stakeholder management, Customer centricity, Continuous improvement mindset

We're seeking a talented and highly motivated Engineer to help us in Service Management (2nd line Application Support). Solve interesting technical challenges in the areas of distributed high-performance computing for a high-available cloud environment. Candidate is willing to explore new tools & technologies to meet the product demands. This person will report directly to the regional support manager responsible for Service Management on these systems and will work closely with the global team contributing to the quality of our support. The Team: As a global leader in transaction reporting, the Cappitech team have been providing Reg ulatory Tech nology solutions for over two decades. Our cl...

Job Purpose This position is open with Bajaj Finance ltd. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities To achieve Debt Management Services targets of the Respective Branch assigned, ensuring meeting PI Targets. Meeting the Target on Cost of Debt Management Services. Ensuring meeting PI Targets within cost limit specified on monthly basis. Ensuring legal guidelines are complied for entire Debt Management Service...