1218 Service Management Jobs - Page 29

Your Impact 24x7 Application Support: Provide 24x7 support for customer applications, ensuring high availability and performance. Performance Monitoring: Monitor application performance and system health, utilizing appropriate tools and techniques. Incident Management & Resolution: Handle production incidents, including comprehensive troubleshooting, root cause analysis (RCA), and timely resolution. Primary Contact: Act as the primary point of contact for all production support issues related to customer applications. Prioritization: Prioritize and manage incidents based on severity (P1-P3) and business impact. Coordination & Deployment: Coordinate with development teams for issue resolution and deploy fixes as required. Application-Level Debugging: Conduct detailed application-level debugging to identify and resolve issues. Diagnostic Analysis: Analyze logs, trace files, and other diagnostic data to pinpoint problem areas. Fix Implementation: Implement and test fixes and patches in a timely manner. Root Cause Analysis (RCA): Perform in-depth root cause analysis for recurring and complex problems. Preventive Measures & Documentation: Document findings and implement preventive measures to avoid future occurrences. Share RCA reports with relevant stakeholders and ensure learnings are incorporated into the application lifecycle. Escalation Handling: Handle escalations from junior team members and ensure timely resolution. Communicate effectively with stakeholders during high-impact incidents. Maintain detailed documentation of escalations, including actions taken and outcomes. Team Leadership & Mentorship: Lead and mentor a team of production support engineers, providing guidance and support. Training & Knowledge Sharing: Conduct regular training sessions and knowledge sharing to upskill team members. Ensure adherence to best practices and support processes. Process Improvement: Identify and implement process improvements to enhance support efficiency and effectiveness. Documentation: Develop and maintain support documentation, including incident reports, standard operating procedures, and knowledge base articles. Communication: Communicate clearly and effectively with stakeholders, including technical teams, management, and business users. Provide regular status updates and post-incident reviews. On-call Rotation: Participate in on-call rotations as required. Compliance: Ensure compliance with ITIL and other relevant standards and frameworks. Qualifications Your Skills & Experience Education: Bachelor's degree in Computer Science, Engineering, or a related field. Experience: 6-9.5 years of hands-on experience in application production support. Debugging & Incident Management: Proven experience in application-level debugging and incident management. Issue Management: Strong background in handling P1-P3 issues and managing multiple issues simultaneously. Domain Expertise: Trade Surveillance Production Support Capital Markets domain experience is a must , and Surveillance domain experience is good to have. Support Response: Role aim is to respond to support requests via email, chat, or call. End-User Communication: Ability to communicate with end-users to obtain support details. ServiceNow: Proficiency in using ServiceNow to create, maintain, and close incidents and problems. ITSM Processes: Understanding and ability to follow service management and change management processes. Jenkins: Understanding how to use and deploy using Jenkins. Documentation Updates: Ability to perform updates to process documents in response to support incidents. External Coordination: Ability to engage external teams and external vendors to resolve technology and business issues. Querying Skills: Ability to generate queries using SQL and No-SQL to help resolve incidents. Networking Fundamentals: Understanding of basic networking, internet protocols, and encryption. Programming Exposure: Exposure to Java or Python . KX & Time Series: KX exposure and time series database exposure. Reporting: Ability to provide status reports and share information in standups. Additional Information Join the team to sharpen your skills and expand your collaborative methods. Make an impact on clients and their businesses directly through your work. Gender Neutral Policy 18 paid holidays throughout the year. Generous parental leave and new parent transition program. Flexible work arrangements. Employee Assistance Programs to help with wellness and well-being

In this vital role, the Precision Medicine Scrum Master acts as a servant leader and coach, fostering a culture of continuous improvement and innovation within a portfolio of Amgen Precision Medicine technology teams, while also playing Scrum Master for one or more agile teams. The role enables the team to stay focused and productive by minimizing disruptions, facilitating Agile ceremonies, and guiding the team in effectively applying Lean and Agile practices. This role brings critical experience and knowledge to coach team members on proper and complete issue creation, user story and acceptance criteria development, problem-solving and troubleshooting, escalating blockers, executing successful handoffs, and how to properly plan and track work efforts in Jira. They actively remove roadblocks to progress and create an environment conducive to individual accountability and high team performance. In collaboration with the Product Owner, the Delivery Manager/Scrum Master tracks and analyzes team metrics to ensure alignment with the team's strategic roadmap(s) and delivery goals. Additionally, they support Agile governance, foster effective communication, and contribute to the ongoing SAFe transformation efforts at Amgen. Roles & Responsibilities Bring experience, expertise, and creativity to the creation of standards for use of Jira, handoffs, and roles and responsibilities across the Agile Team. Facilitate team events such as Daily Stand-ups, Iteration Planning, reviews, and retrospectives. Proactively monitor samples of work. Act as a servant leader and coach for and within Product and Platform teams. Foster an environment where the team can stay focused. Educate the team about Lean and Agile practices like Scrum. Proactively listen for challenges, gaps, and blockers, and guide the team to actions to remove roadblocks and impediments. Support the Product Owner in managing the backlog and guiding the team. Strengthen communication and relationships with other teams, especially those on the Agile Release Train (ART). Track team metrics and find ways to improve team performance. Continuously learn and improve as a Scrum Master to better support the team's success, including participation in Amgen Communities of Practice. Basic Qualifications and Experience Master's degree with 4-6 years of experience in Computer Science, IT or related field OR Bachelor's degree with 6-8 years of experience in Computer Science, IT or related field OR Diploma degree with 10-12 years of experience in Computer Science, IT or related field Functional Skills Must-Have Skills 5+ years Delivery Manager or Project Management experience. 2+ years experience working in a highly agile (SAFe, Scrum, Kanban) environment. Experience with ITIL and Service Management. Experience operating within a validated systems environment (FDA, European Agency for the Evaluation of Medicinal Products, Ministry of Health, etc.). Experience working cross-functionally and building collaborative working relationships; interfacing effectively with stakeholders, operations, and management to resolve issues. Ability to organize and schedule tasks, develop realistic action plans incorporating time constraints and task priorities. Previous experience working in a highly collaborative and culturally diverse environment. Excellent Microsoft Teams, Excel, Word, and PowerPoint skills. Jira experience. SAFe training experience. Good-to-Have Skills Workshop facilitation experience. Slido or other survey building experience. Professional Certifications SAFe for Teams (Mandatory) SAFe 6 Scrum Master (Mandatory) Certified SAFe 6 Agilist (preferred) Certified SAFe 6 Practitioner (preferred) Certified SAFe 6 Release Train Engineer (preferred) ITIL 4 Foundations (preferred) Soft Skills Excellent people and project management skills. Ability to work collaboratively with cross-functional teams. Ability to manage multiple priorities successfully. Team oriented with a focus on achieving team goals.

Manage end-to-end delivery of data management services for single/multi-service projects with minimal guidance, ensuring quality deliverables on time and within budget, to customer satisfaction. Provide comprehensive data management expertise to Clinical Data Management (CDM) team to provide high quality data management products that meet customer needs. Provide leadership to the team in the areas of project planning, execution, and close-out; financial management; communications; and milestone deliverables. Perform role of Data Team Lead (DTL). Comply with Good Clinical Practices (GCPs), applicable regulatory guidelines, SOPs, policies, and, where available, CDM guidance documents. Essential Functions Client Management:. serve as primary point of contact for customer on data management deliverables. With minimal guidance, provide project management expertise working with customer data managers, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections, and provide technical expertise. With guidance, provide input for and perform direct negotiations with customer, e.g., timelines, financial, process, resources. Maintain strong customer relationships. Ensure open communications with customer and IQVIA management to manage and meet contractual obligations. Service Management:. Meet with Data Operations Coordinator (DOC) and/or Data Operations team members on a regular basis to ensure milestones meet timelines and quality deliverables. Establish strong communications with Data Operations team, functional leads, project managers and all other stakeholders. With minimal guidance, support DM service delivery with comprehensive DM process and technical expertise in executing projects. Serve as the escalation point for unresolved data issues with guidance, work with client data managers, vendors, internal team members for resolution. Work with functional manager(s) to ensure appropriate resources are assigned to meet project deliverables. With guidance, create and/or review and sign-off on all data management plan (DMP) documents. Implement proactive quality management plan. Identify any service and quality issues with agreed upon specifications per the DMP and contract/SOW and work with functional manager(s) to resolve. With guidance, track service performance and provide leadership to identify root causes of issues and implement remedial actions. Continuously look for opportunities to improve efficiency of tasks and quality of deliverables. Identify compliance issues and work with functional manager(s) to ensure timely follow-up and resolution. With guidance, maintain internal tracking databases and systems. Financial Management/Business Development Support:. With guidance, ensure service and quality meet agreed upon timelines and deliverables in contract/Scope of Work (SOW). Manage SOW/budget. - Review financial reports on a monthly basis and participate in project reviews as requested. - Identify out of scope tasks and track change orders to completion. With guidance, may serve as Project Manager for single service DM projects, including financial tracking, revenue recognition, and invoicing. With guidance, participate in and support RFP process (review RFP documents, pricing, attend bid defense). Other:. Provide input on DM process improvements or project solutions to CDM team/CDM department. Provide input on the development and implementation of a new technology or tool. Participate in a focus team or global or local best practice team. Perform other duties as directed by functional manager(s) Qualifications Bachelors Degree In health, clinical, biological or mathematical sciences, or related field with proven experience in Data Management. Req 1-2 years of direct Data Management experience with a minimum of 6 months as a CDM project lead Pref Previous experience and proven competence in managing study delivery through full DM life-cycle (at least 1 medium Phase III). Demonstrated data management skills and thorough knowledge of the data management process (e.g., therapeutic area, extensive knowledge in DM processes, SAE reconciliation, external data vendor reconciliation, management of local laboratory data, and/or new technology). Knowledge of Medical Terminology, Pharmacology, Anatomy, and/or Physiology. Knowledge of operating procedures and work instructions and the ability to apply them in practice. Knowledge of Good Clinical Practices and applicable regulatory guidelines. Excellent communication, interpersonal, customer service, and teamwork skills. Excellent organizational and problem-solving skills. Excellent project management skills. Ability to work with minimal supervision, using available resources, e.g., functional managers, senior DTLs. Comprehensive understanding of clinical drug development process. Ability to establish and maintain effective working relationships with coworkers, managers and customers. Previous experience and proven competence in managing study delivery through full DM life-cycle (at least 1 medium Phase III). Demonstrated data management skills and thorough knowledge of the data management process (e.g., therapeutic area, extensive knowledge in DM processes, SAE reconciliation, external data vendor reconciliation, management of local laboratory data, and/or new technology). Knowledge of Medical Terminology, Pharmacology, Anatomy, and/or Physiology. Knowledge of operating procedures and work instructions and the ability to apply them in practice. Knowledge of Good Clinical Practices and applicable regulatory guidelines. Excellent communication, interpersonal, customer service, and teamwork skills. Excellent organizational and problem-solving skills. Excellent project management skills. Ability to work with minimal supervision, using available resources, e.g., functional managers, senior DTLs. Comprehensive understanding of clinical drug development process. Ability to establish and maintain effective working relationships with coworkers, managers and customers.

We help the world run better Job Summary We are looking for a highly skilled IT Finance Consultant with a strong financial background, expertise in IT, Finance, Product Management ,and experience in software testing and DevOps environments. This role requires a deep understanding of SAP FI, S/4HANA Private Cloud,he selected candidate will play a crucial role in technical validation, root cause analysis, and process optimization while working closely with cross-functional teams to enhance product development and business operations. Key Responsibilities As part of the GCE ATLAS Customer Care team, which is an operations team supporting customer onboarding into ATLAS, you will: Primarily focus on Quality of Balance Statement created, drive improvement, create user stories related to Balance Statement. Leverage expertise in IT financial domains to support business requirements. Define and document requirements for the development of the ATLAS Balance Statement (PCE Packaged) collaborating closely with the development team to ensure successful implementation. Prioritize features and functionalities within the workstream, aligning them with overall strategy, business needs, and customer expectations. Create and refine user stories along with detailed acceptance criteria for effective sprint planning and execution. Manage internal dependencies within the stream and provide regular updates on cross-stream dependencies to ensure seamless coordination. Lead end-to-end initiatives to streamline operations. Identify automation opportunities in standard operating procedures. Perform deep technical analysis and root cause identification across customer onboarding, ITSM, and financial data domains. Validate processes from contract signing to customer offboarding in ATLAS. Collaborate with development teams to define user stories and prioritize new functionalities. Align ATLAS capabilities with financial and operational business needs. Engage with all ATLAS stakeholders across ECS and not limites to Sales, ATLAS IT Developers, Product Owners, Analytical and Problem-Solving: Exceptional ability to analyze complex issues, identify root causes, and implement effective solutions. Communication: Excellent written and verbal communication skills, with the ability to explain technical findings clearly to both technical and non-technical audiences. Operational Support & Data Analysis: Perform technical data analysis across multiple domains, including balance statements, customer onboarding, ITSM, and data quality. Identify trends and root causes across different units to drive permanent solutions. Development Environment: Collaborate with development teams to define and prioritize user stories and functionality. Ensure seamless implementation of new features and process improvements. Financial Process Optimization: Leverage expertise in SAP FI or financial domains to support business requirements. Drive the development lifecycle, overseeing the successful delivery of value in the designated workstream area. Act as a key liaison between IT Product Management and development teams, ensuring end-to-end requirements are well-defined and aligned with Product Owners, particularly for Customer Self-Service in ATLAS. Define and prioritize enhancements for the ATLAS Balance Statement and work with development teams for product success. Align product functionality with business objectives, including deal management, renewals, decommissioning, and change processes. Stakeholder Collaboration & Communication: Work closely with business stakeholders, IT teams, and product owners to align system capabilities with financial operations. Facilitate cross-stream alignment within the ECS ITSM transition project and ensure business requirements are met. Ensure effective communication and decision-making to enhance product development and operational efficiencies. Required Skills & Qualifications Strong cloud-native development experience, particularly in Finance Ability to debug, troubleshoot, and perform root cause analysis in complex environments. IT Operations and DevOps environment. Proficiency in the SAP BASIS, installation, upgrades and System administration Good understanding of operational aspects (Application or Technical) of SAP solutions. Good understanding of SAP System Architecture, SAP solutions (releases, platform interdependencies etc.) Knowledge on SAP Basis, SAP Administration, SAP Expertise in full software development lifecycle from design and implementation to testing and deployment. Ability to debug, troubleshoot, and perform root cause analysis in complex environments. Strong analytical mindset and problem-solving skills with a proactive approach. Ability to drive technical discussions, influence stakeholders, and serve as a center of excellence. Strong analytical mindset and problem-solving skills with a proactive approach. Ability to drive technical discussions, influence stakeholders, and serve as a center of excellence. Preferred Qualifications Experience with Finance domain. Understanding of financial reporting and compliance processes. Prior experience in Agile product development and cloud-based service management. Educational Background Bachelor s or Master s degree in Finance, IT, Computer Science, or a related field. 4 to 7 years of experience in IT Finance. #SAPECSCareers Bring out your best . Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 427148 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. Requisition ID: 427148 Posted Date: Jun 1, 2025 Work Area: Information Technology Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10% Location:

Location/s: Bengaluru Relocation supported: Within country; Not supported, but internal applications are welcome Recruiter contact: Supriya Yadavalli Mott MacDonald We re a global engineering, management, and development consultancy. Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients businesses, our communities and employee opportunities. A fundamental part of this is respecting each person s differences and striving to meet their needs. We are proud to be a one of Glassdoor s top employers to work for in the UK, as well as being recognised as a Top Inclusive Company in the UK. Our values: P rogress, R espect, I ntegrity, D rive, E xcellence. Overview of the Role: Working closely with the 4th line Productivity Applications team, you will help to resolve incidents, problems and assist with implementing change. This role will be based in one of our Global IT Operations Centre based in either India or United Kingdom. The Productivity Applications Team play a pivotal role in ensuring that our applications perform to a high level while adhering to Mott MacDonalds policies and procedures. Key duties and responsibilities include: Provide support to Productivity Applications team. Deliver an outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication. Work closely with the wider Applications teams helping to define support requirements and improvements to service across Productivity Applications. Act as a technical support analyst within the team - for complex support issues and critical situations in the owned technology areas Assists in improving the Productivity Applications team, proposes and drives forward improvement initiatives. Identify problems through analysing incident patterns and suggest enhancements to continually improve our services. Understand the critical needs of the business and escalate urgent issues to minimise the impact to the business and employee productivity. Ensure the IT solutions we deliver comply with Mott MacDonald standards, policies and any regulation; this includes adhering to our internal governance. Candidate Specification: Essential: Degree or equivalent relevant qualification in an IT related discipline or relevant industry experience. Knowledge of the Microsoft 365 components and how they interact with one another. Experience of SharePoint Online and MS Teams Administration. Experience in supporting MS Exchange Online Excellent verbal and written English communication skills. Exceptional customer service skills. Experience in a service desk support role, ideally working to SLAs. Desirable: Knowledge of ITIL Service Management best practices, ITIL V3/V4. Experience of data migration tools such as ShareGate. Experience running PowerShell scripts for administration purposes. Experience in ServiceNow or similar ITSM Tools Experience of OneDrive, Power Apps, Power Automate and Power BI Experience of working in a global organization. Personal Attributes: Passionate about technology and learning. Ability to balance demands and priorities and think clearly under pressure. Attention to detail and a focus on quality. Excellent conflict resolution, communication, and collaboration skills. Logical and analytical approach to solving problems. We can offer (subject to Company s policy): - Agile and safe working environment - Competitive annual leave and sick leaves - Group incentive scheme - Group term life insurance, Workmen s compensation and Group medical insurance coverage - Short and Long-term Global employment opportunities - Global collaboration and knowledge sharing - Digital Innovation and Transformation

Technical Account Manager (TAM) Our Team Oracle Customer Success Services (CSS) enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. Oracle delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies. Oracle Customer Success Services (CSS) has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way. Part of our growth strategy, we are recruiting an experienced Technical Account Manager (TAM) with extensive service delivery / operations background with Oracle products. Our Ideal Candidate: Our ideal candidate will typically be expected to demonstrate the following attributes: Good technical skills in Oracle Database and in any one of the Oracle Applications such as Fusion Applications, EBS, PSFT & JDE etc. Knowledge & experience in Exadata, ExaCS and Oracle Cloud Infrastructure. Understanding of Technical architecture, operating systems and network. Should have a strong customer facing skills. Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts. Excellent team player, willing to learn new technologies & problem-solving skills. Strong organization skills, detail oriented & communication skills. . University degree, with post graduate technical or management qualifications or other relevant experience. OCI Certified / ITIL Foundation Certification in IT Service Management / PMP. Your Qualifications: The candidate should have 11+ years of experience in Oracle products including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects. High commitment with his/her customers is must. The role will be based in Bangalore / Hyderabad / Delhi Your Responsibilities Key tasks include, but are not limited to, the following: Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle s products and related implementation services. Maximize the customers use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers.Leading contributor individually and as a team member, providing direction and mentoring to others. Build significant long-term relationships with key customer contacts. Understand the customer s industry, as well as its technical and infrastructure environment, and translate it into Oracle solutions. Work collaboratively with Sales, the Customer Service Manager and the customers to determine their needs and identify appropriate solutions. Coordinate delivery of Support Services. Involvement in at least 5 successful customer engagements, focusing on customer service delivery and management. Conduct periodic Account Planning and Account Reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations. Execute Project Management principles - managing contract cost, resources and scheduling, scope, and risk management. Identify and submit delivery leads for new opportunities and contract renewals. Has detailed knowledge and demonstrated execution of Oracle policies, procedures, reporting, escalation process, and delivery tools with complex contracts. May take a project lead role. Work is non-routine and complex, involving the application of advanced technical/business skills in an area of specialization. 7-10 years Enterprise implementation experience, IT Service Management, Project management or Account Management experience, and/or Advanced Educational degree. Project Management or Service Management certification is desirable - ITIL, PMP, Prince2 or University equivalent. Subject Matter expertise in industry or product(s). Ability to effectively communicate and engage with senior executives. Demonstrated expertise in large (multi-site or international) IT projects. Working Globally is desirable. An Oracle career can span industries, roles, Countries and cultures, allowing you to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly driven suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to build the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to optimally participate in the job application, and interview process, and in potential roles. to perform crucial job functions.

Experience: 3 to 6 Years Location: Balewadi Highstreet, Pune Mode: Hybrid Skills and Requirements: Strong automation approach and continuous improvement Zero incident approach Must Have At least the following skills are required In depth knowledge of working with Nexthink and DEX Experience in the automated management and provision of workstation systems notebooks and VDIs based on MS Windows mobile devices and Macbooks Basic understanding of infrastructure In depth know how in the operation of the operating systems used and their implementation in the environment and the way of software packaging for workstation systems and their distribution Understanding of IT service management practices ITSM or ITIL Knowledge in data analysis and surveys Deep skills in developing and implementing automated solutions for identified deviations Excellent communication skills Willingness to work across the company and not stick to isolated structures Willingness to take responsibility for a problem and get to the bottom of it Fluent in English both written and verbal

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: Servicenow - HR Service Management.Experience5-8 Years.

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team Handles employee questions and concerns. Monitors employees to ensure performance expectations are met. Provides feedback to employees based on observation of service behaviors. Assists in supervising daily shift operations. Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations Ensures all employees have proper supplies, equipment and uniforms. Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. Ensures compliance with all restaurant policies, standards and procedures. Monitors alcohol beverage service in compliance with local laws. Manages to achieve or exceed budgeted goals. Performs all duties of restaurant employees and related departments as necessary. Opens and closes restaurant shifts. Providing Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Encourages employees to provide excellent customer service within guidelines. Handles guest problems and complaints, seeking assistance from supervisor as necessary. Strives to improve service performance. Sets a positive example for guest relations. Assists in the review of comment cards and guest satisfaction results with employees. Meets and greets guests. Conducting Human Resource Activities Supervises on-going training initiatives. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position. Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Restaurant Manager. .

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team Handles employee questions and concerns. Monitors employees to ensure performance expectations are met. Provides feedback to employees based on observation of service behaviors. Assists in supervising daily shift operations. Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations Ensures all employees have proper supplies, equipment and uniforms. Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. Ensures compliance with all restaurant policies, standards and procedures. Monitors alcohol beverage service in compliance with local laws. Manages to achieve or exceed budgeted goals. Performs all duties of restaurant employees and related departments as necessary. Opens and closes restaurant shifts. Providing Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Encourages employees to provide excellent customer service within guidelines. Handles guest problems and complaints, seeking assistance from supervisor as necessary. Strives to improve service performance. Sets a positive example for guest relations. Assists in the review of comment cards and guest satisfaction results with employees. Meets and greets guests. Conducting Human Resource Activities Supervises on-going training initiatives. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position. Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Restaurant Manager. .

Manage end-to-end delivery of data management services for single/multi-service projects with minimal guidance, ensuring quality deliverables on time and within budget, to customer satisfaction. Provide comprehensive data management expertise to Clinical Data Management (CDM) team to provide high quality data management products that meet customer needs. Provide leadership to the team in the areas of project planning, execution, and close-out; financial management; communications; and milestone deliverables. Perform role of Data Team Lead (DTL). Comply with Good Clinical Practices (GCPs), applicable regulatory guidelines, SOPs, policies, and, where available, CDM guidance documents. Essential Functions Client Management:. serve as primary point of contact for customer on data management deliverables. With minimal guidance, provide project management expertise working with customer data managers, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections, and provide technical expertise. With guidance, provide input for and perform direct negotiations with customer, e.g., timelines, financial, process, resources. Maintain strong customer relationships. Ensure open communications with customer and IQVIA management to manage and meet contractual obligations. Service Management:. Meet with Data Operations Coordinator (DOC) and/or Data Operations team members on a regular basis to ensure milestones meet timelines and quality deliverables. Establish strong communications with Data Operations team, functional leads, project managers and all other stakeholders. With minimal guidance, support DM service delivery with comprehensive DM process and technical expertise in executing projects. Serve as the escalation point for unresolved data issues with guidance, work with client data managers, vendors, internal team members for resolution. Work with functional manager(s) to ensure appropriate resources are assigned to meet project deliverables. With guidance, create and/or review and sign-off on all data management plan (DMP) documents. Implement proactive quality management plan. Identify any service and quality issues with agreed upon specifications per the DMP and contract/SOW and work with functional manager(s) to resolve. With guidance, track service performance and provide leadership to identify root causes of issues and implement remedial actions. Continuously look for opportunities to improve efficiency of tasks and quality of deliverables. Identify compliance issues and work with functional manager(s) to ensure timely follow-up and resolution. With guidance, maintain internal tracking databases and systems. Financial Management/Business Development Support:. With guidance, ensure service and quality meet agreed upon timelines and deliverables in contract/Scope of Work (SOW). Manage SOW/budget. - Review financial reports on a monthly basis and participate in project reviews as requested. - Identify out of scope tasks and track change orders to completion. With guidance, may serve as Project Manager for single service DM projects, including financial tracking, revenue recognition, and invoicing. With guidance, participate in and support RFP process (review RFP documents, pricing, attend bid defense). Other:. Provide input on DM process improvements or project solutions to CDM team/CDM department. Provide input on the development and implementation of a new technology or tool. Participate in a focus team or global or local best practice team. Perform other duties as directed by functional manager(s) Qualifications Bachelors Degree In health, clinical, biological or mathematical sciences, or related field with proven experience in Data Management. Req 1-2 years of direct Data Management experience with a minimum of 6 months as a CDM project lead Pref Previous experience and proven competence in managing study delivery through full DM life-cycle (at least 1 medium Phase III). Demonstrated data management skills and thorough knowledge of the data management process (e.g., therapeutic area, extensive knowledge in DM processes, SAE reconciliation, external data vendor reconciliation, management of local laboratory data, and/or new technology). Knowledge of Medical Terminology, Pharmacology, Anatomy, and/or Physiology. Knowledge of operating procedures and work instructions and the ability to apply them in practice. Knowledge of Good Clinical Practices and applicable regulatory guidelines. Excellent communication, interpersonal, customer service, and teamwork skills. Excellent organizational and problem-solving skills. Excellent project management skills. Ability to work with minimal supervision, using available resources, e.g., functional managers, senior DTLs. Comprehensive understanding of clinical drug development process. Ability to establish and maintain effective working relationships with coworkers, managers and customers. Previous experience and proven competence in managing study delivery through full DM life-cycle (at least 1 medium Phase III). Demonstrated data management skills and thorough knowledge of the data management process (e.g., therapeutic area, extensive knowledge in DM processes, SAE reconciliation, external data vendor reconciliation, management of local laboratory data, and/or new technology). Knowledge of Medical Terminology, Pharmacology, Anatomy, and/or Physiology. Knowledge of operating procedures and work instructions and the ability to apply them in practice. Knowledge of Good Clinical Practices and applicable regulatory guidelines. Excellent communication, interpersonal, customer service, and teamwork skills. Excellent organizational and problem-solving skills. Excellent project management skills. Ability to work with minimal supervision, using available resources, e.g., functional managers, senior DTLs. Comprehensive understanding of clinical drug development process. Ability to establish and maintain effective working relationships with coworkers, managers and customers. . We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide

Job Description Job Overview Manage end-to-end delivery of data management services for single/multi-service projects with minimal guidance, ensuring quality deliverables on time and within budget, to customer satisfaction. Provide comprehensive data management expertise to Clinical Data Management (CDM) team to provide high quality data management products that meet customer needs. Provide leadership to the team in the areas of project planning, execution, and close-out; financial management; communications; and milestone deliverables. Perform role of Data Team Lead (DTL). Comply with Good Clinical Practices (GCPs), applicable regulatory guidelines, SOPs, policies, and, where available, CDM guidance documents. Essential Functions Client Management:. serve as primary point of contact for customer on data management deliverables. With minimal guidance, provide project management expertise working with customer data managers, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections, and provide technical expertise. With guidance, provide input for and perform direct negotiations with customer, e.g., timelines, financial, process, resources. Maintain strong customer relationships. Ensure open communications with customer and IQVIA management to manage and meet contractual obligations. Service Management:. Meet with Data Operations Coordinator (DOC) and/or Data Operations team members on a regular basis to ensure milestones meet timelines and quality deliverables. Establish strong communications with Data Operations team, functional leads, project managers and all other stakeholders. With minimal guidance, support DM service delivery with comprehensive DM process and technical expertise in executing projects. Serve as the escalation point for unresolved data issues with guidance, work with client data managers, vendors, internal team members for resolution. Work with functional manager(s) to ensure appropriate resources are assigned to meet project deliverables. With guidance, create and/or review and sign-off on all data management plan (DMP) documents. Implement proactive quality management plan. Identify any service and quality issues with agreed upon specifications per the DMP and contract/SOW and work with functional manager(s) to resolve. With guidance, track service performance and provide leadership to identify root causes of issues and implement remedial actions. Continuously look for opportunities to improve efficiency of tasks and quality of deliverables. Identify compliance issues and work with functional manager(s) to ensure timely follow-up and resolution. With guidance, maintain internal tracking databases and systems. Financial Management/Business Development Support:. With guidance, ensure service and quality meet agreed upon timelines and deliverables in contract/Scope of Work (SOW). Manage SOW/budget. - Review financial reports on a monthly basis and participate in project reviews as requested. - Identify out of scope tasks and track change orders to completion. With guidance, may serve as Project Manager for single service DM projects, including financial tracking, revenue recognition, and invoicing. With guidance, participate in and support RFP process (review RFP documents, pricing, attend bid defense). Other:. Provide input on DM process improvements or project solutions to CDM team/CDM department. Provide input on the development and implementation of a new technology or tool. Participate in a focus team or global or local best practice team. Perform other duties as directed by functional manager(s) Qualifications Bachelors Degree In health, clinical, biological or mathematical sciences, or related field with proven experience in Data Management. Req 1-2 years of direct Data Management experience with a minimum of 6 months as a CDM project lead Pref Previous experience and proven competence in managing study delivery through full DM life-cycle (at least 1 medium Phase III). Demonstrated data management skills and thorough knowledge of the data management process (e.g., therapeutic area, extensive knowledge in DM processes, SAE reconciliation, external data vendor reconciliation, management of local laboratory data, and/or new technology). Knowledge of Medical Terminology, Pharmacology, Anatomy, and/or Physiology. Knowledge of operating procedures and work instructions and the ability to apply them in practice. Knowledge of Good Clinical Practices and applicable regulatory guidelines. Excellent communication, interpersonal, customer service, and teamwork skills. Excellent organizational and problem-solving skills. Excellent project management skills. Ability to work with minimal supervision, using available resources, e.g., functional managers, senior DTLs. Comprehensive understanding of clinical drug development process. Ability to establish and maintain effective working relationships with coworkers, managers and customers. Previous experience and proven competence in managing study delivery through full DM life-cycle (at least 1 medium Phase III). Demonstrated data management skills and thorough knowledge of the data management process (e.g., therapeutic area, extensive knowledge in DM processes, SAE reconciliation, external data vendor reconciliation, management of local laboratory data, and/or new technology). Knowledge of Medical Terminology, Pharmacology, Anatomy, and/or Physiology. Knowledge of operating procedures and work instructions and the ability to apply them in practice. Knowledge of Good Clinical Practices and applicable regulatory guidelines. Excellent communication, interpersonal, customer service, and teamwork skills. Excellent organizational and problem-solving skills. Excellent project management skills. Ability to work with minimal supervision, using available resources, e.g., functional managers, senior DTLs. Comprehensive understanding of clinical drug development process. Ability to establish and maintain effective working relationships with coworkers, managers and customers.

locationsBangalore, Indiaposted onPosted 30+ Days Ago job requisition id30517 FICO (NYSEFICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity FICOs Product and Technology organization is seeking skillful and experienced Architectural Service Managers to successfully collaborate with various stakeholders to gather, understand, collate, and prioritize requirements. ASMs own and actively manage the backlog for their service grouping, and are experienced, skillful facilitators and cross-functional leaders. Senior Director, Architectural Service Management What Youll Contribute The ASM will be responsible for collecting and normalizing the requirements into engineering backlog and for meeting all stakeholder needs to the business priorities established as part of the monthly and quarterly cadence. Requirements Gathering and PrioritizationWork closely with stakeholders to gather and prioritize requirements for core Platform services. Define user stories, feature specifications, and acceptance criteria to ensure that the development team understands what needs to be built. Product Backlog Management : Own and manage the product backlog, including prioritizing features, refining user stories, and maintaining a balance between short-term and long-term goals. Ensure that the backlog reflects the most valuable and important items to be worked on by the development team as aligned to the business priorities. Collaboration with Development TeamWork closely with the development team throughout the development process, providing guidance, clarification, and feedback on product requirements. Collaborate on sprint planning, review work in progress, and accept completed features based on predefined acceptance criteria. Cross-Functional LeadershipCollaborate with cross-functional teams, including design, engineering, marketing, sales, and support, to ensure alignment and coordination across departments. Act as a bridge between technical and non-technical stakeholders, facilitating communication and ensuring that everyone is aligned with the product functionality and targets. Priority Management: Work closely with ASM Leads on assigning stories and tasks to resources and optimize productivity based on skillsets and availability. Productivity: Monitor completion of stories, generate reports, analyze individual, team productivity, and identify productivity issues, identify remedial actions, and work closely with Engineering Managers to take actions. Resource Management: Coordinate with ASM Leads and Engineering Managers on resource and skill set needs based on ASM requirements and target deliverables . Scrum Management: Facilitate planning and deliverables, support execution, optimize productivity with close monitoring of task completion, sequence of tasks and course correction as needed within Sprints. Clearly document and communicate requirements as Epics and Stories in standard, common format Prioritize and actively manage backlog to ensure right-sized and right priority items are understood and developed by engineering Create, manage, and communicate release schedules and scope to various stakeholders Act like an owner as the primary resource for the engineering teams to support them on dependency management, manage constraints, tradeoffs, and impediments to timely deliverables Create and maintain active and future development plans in well-structured Epic and Stories with good data quality and data-driven Sprint assignments Create, maintain, and communicate reports and summary analysis around priority management, productivity monitoring, resource management, and scrum management What Were Seeking Bachelor's degree in computer science or related field and/or equivalent experience Customer-driven requirements and technical acumen Curious thinking Clear and concise communication Bias for action Precise attention to detail Productive collaboration Effective facilitation Openness to receiving and giving growth-oriented and recognition feedback Feedback loop that informs continuous learning and improvement Effective product/service owner experience is required Our Offer to You An inclusive culture strongly reflecting our core valuesAct Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. Why Make a Move to FICO At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today Big Data analytics. Youll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide Credit Scoring FICO Scores are used by 90 of the top 100 US lenders. Fraud Detection and Security 4 billion payment cards globally are protected by FICO fraud systems. Lending 3/4 of US mortgages are approved using the FICO Score. Global trends toward digital transformation have created tremendous demand for FICOs solutions, placing us among the worlds top 100 software companies by revenue. We help many of the worlds largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people just like you who thrive on the collaboration and innovation thats nurtured by a diverse and inclusive environment. Well provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! Learn more about how you can fulfil your potential at FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and were proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they dont meet all stated qualifications. While our qualifications are clearly related to role success, each candidates profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply. Information submitted with your application is subject to theFICO Privacy policy at

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleAgility for quick learningCollaboration and interpersonal skillsAbility to work well in a teamWritten and verbal communicationMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Payroll - Payroll Planning and Distribution Designation: Payroll Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsPayroll experience into US/UK/InternationalDistribute employees pay accurately and on time through chosen channels such as banks and execute the distribution of earnings statements either manually through pay slips or electronically through company portals. What are we looking for Ensure that the Team is adequately staffed and resources have the right skills required for the job. Liaise with OADM, Accenture Leadership, Recruitment and IJP Teams on staffing requirements. Provide team members with a clear sense of direction and understanding of each others responsibilities including career planning and succession planning.Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments.Conduct/Support Training for regional teams and on-board new team members on all areas of HRO operations and including:Controls & Compliance, Business Continuity Plans, process analysis and customer service. Enhance team moral and engagement level thorough team bonding exercises and activities. Liaise with local PPAs and Human Resources Team on driving key People initiatives.Ensure team is aware of their Goals and how their performance will be evaluated. Ensure that teams are able to explain the process. Escalation and resolution point for team members with regards to people related queries. Liaise with local Human Resources Team on critical issues. Communicates clearly and concisely, using appropriate level of detailRetain talent and establish growth path for valued resources. Liaise with local Human Resources Team on critical issues.Resolve issues received via the escalation process and may assist with the researching and consulting to ensure client satisfaction in issue resolution. Lead or assist with the development of detailed analyses for area of responsibility Participate and potentially lead some activities/projects for area of responsibility May provide input to day-to-day management and reporting of specialist budget. Provide input to define standards and reusable approaches with benefit for cross-functional groups Demonstrate strong customer service in all activities, setting the appropriate example for other members of the Team May supervise less experienced caseworkers and fill in for the manager as needed. May provide input into performance assessment of team members and provide coaching/counseling toward improving performance. May assist in creating annual team objectives. May participate in interview process for new hires into caseworker roles. Roles and Responsibilities: Should have minimum 5-7 year of in-depth experience/knowledge in Payroll for any country i.e. US, UK, Europe, India, etc.Should have min 3 years of experience in Managing Team and Client key stakeholders.Should have Payroll legislative understanding and knowledge e,g, US W4/W2 Forms, UK P60/P45/P11D, Final Paycheck Law in USA, State reciprocal agreements in USA, etc.Should have good understanding on Payroll Controls/Checks to make sure Payroll is 100% accurate i.e. Reconciliation of Last month vs current month payroll results and variances if any with reason, Zero or Negative Net Pay Report and reasons for the same, Duplicate payment report, Input vs output checks, etc. Having knowledge of ERP applications like SAP, Workday, PeopleSoft, would be added advantage.Should be good in Verbal and Written communicationShould be good in Excel skills i.e. should be aware of Vlookup, Pivot table, etc.Payroll certification would be a plus Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. Escalate issues and seek advice when faced with complex issues/problems.Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing.Creates a logical plan, realistic estimates and schedule for an activity or project segment.Ensures progress, issues and agreements are properly documented and acted upon.Assist Team with performing Root Cause Analysis on issues faced and suggest appropriate corrective and preventive actions. Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required.Participates in various Internal or Client initiatives related to Process.Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date.Actively participate in all process related business meeting in-person or virtually through conference calls.Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. Participate in and/or support during Client visits.Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controlsWork collaboratively with all internal & Third party stakeholders to achieve Business goals. Qualification Any Graduation

Job Purpose The purpose of the Problem Manager role will be to prevent incidents from occurring, minimising the impact of unavoidable incidents, publishing workarounds, developing the concept of known errors and utilising incident data to identify trends. The role will be pivotal to continuing to drive improved stability and future continued improvement across OSB technologies. Core Responsibilities Oversee day-to-day process execution for the Problem Management process Gathering data on incident trends, hardware and software failures, and resource utilisation and capacity issues. Analysing these trends to identify potential problems and/or recurring incidents. Identifying potential solutions, assessing the impact of each, and evaluating alternatives. Putting strategies and processes in place to solve problems permanently. Identifying resolved problems as candidates for inclusion in the Known Error Database and helping the teams to develop workarounds to problems with no permanent fix. Implement mechanisms for proactive problem management by analysing historical data to identify and eliminate potential incidents before they occur. Responsible for improving and protecting the availability and resilience of the company’s IT infrastructure. Developing, implementing and improving the problem management process Integrating the process into the ITSM toolset Schedule and chair Problem Review / Problem Board & Problem Task review meetings, delivering regular and consistent reports enabling management Information critical for decision making. Escalating issue’s to senior management when traction is not happening on tasks assigned to technicians. Deliver a risk based problem scoring metric Work with technicians for submitting change requests as required for eliminating known problems or problem prevention for problem resolution. Contributing to continuous service improvement of technologies, process, people and tools. Communication of problems to various stakeholders of varying degrees of seniority, this could include 3rd parties. Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations. Experience Requirements Equivalent to 6-8 years of overall experience in the IT industry Equivalent to 2 + years previous experience undertaking analytical problem solving within an IT environment is essential Equivalent to 2 + years’ Experience working within a complex technology environment is essential Equivalent to 2 + years’ Experience in an IT Service Management environment is essential Minimum 2 years’ experience with Service Now ITSM tooling is essential Equivalent to 2+ Years or more demonstrated experience in working with diverse teams across on and offshore including line and performance managed is essential. Knowledge Requirements Basic knowledge of UK mortgage and/or savings products is desirable. Excellent knowledge of problem management principles and the processes required for supporting them is essential. Knowledge of Service Desk and Incident Management Systems and disciplines is essential. Excellent knowledge of IT Infrastructure technologies used in a banking domain is essential. Detailed knowledge of the ISO 20K, 27K, 9K is desirable Skill and Competency Requirements Excellent skills in respect of documentation, strong problem solving, analytical and time management are essential Excellent skills in analysis, communication, emotional intelligence, resilience, creativity, adaptability, attention to detail , accuracy, organisational and teamwork are essential Expert skills in respect of stakeholder management are essential Expert skills in respect of written and oral communication are essential Proficiency in Microsoft Office / O365 (Word, Excel, and PowerPoint) are desirable Required Qualifications/Certifications Bachelor’s degree in Computer Science or related field is essential. Technical IT training qualifications is beneficial ITIL v4 Foundation certification is essential Problem management qualification is beneficial Quality & Process related certifications are desirable

Analyse the technical complaints of the vehicle in the field. Rectify defects in vehicles / overhaul aggregates. Maintain and handle internet based warranty. Ensure implementation of service processes at channel partners. Development of secondary channel. Feed back on companys as well as competitors products. Training of service managers. Work out special service support for strategic customers with channel partners. Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target. Secondary network for spare parts sales. Guide channel partners for manpower/facilities/equipment optimisation. Ensure profitability of workshops of channel partners. MIS on service. Spare parts inventory management. Manging service gaurantee at the dealership. Monthly visit to ASC and monitor his performance along with ASC coordinator. Service camps on monthly basisc. Monthly visits to customer and update M Response data Preferred Industries Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical General Experience 5 years and above Critical Experience System Generated Core Skills Customer Sensitivity Service Orientation Service Management System Generated Secondary Skills Consumer Focus Dealer Relationship Management Service Planning

The NVIDIA Real Estate and Site Services team is looking for a highly motivated Food and Beverage manager to be part of a dynamic and exciting team. Your responsibilities will encompass leading the day-to-day activities of our food vendor, maintaining quality standards, and enhancing the overall dining experience for our employees. This position will report directly to the Senior Global Food and Beverage Operations Manager. You should be passionate about food, customer service and collaboration. What you will be doing: You will partner with our global culinary team and your local site manager to strategically train, develop, innovate, and cultivate a guest experience for our global food program in a large campus environment with our sub-contractors/business partners to engage and align with our company philosophy, and core values. Responsible for creating a positive employee experience as it relates to our food offerings and catering; by promoting food quality, variety in our menus, and exceptional customer service. Ensure the organization is delivering excellence in all aspects of caf operations while identifying innovative and creative services and solutions for our food programs. Accountable for building a team environment where our food service provider and supporting suppliers of choice drive for customer satisfaction while balancing operational efficiency of our food programs. Partner with food and beverage supplier to ensure efficient daily operations, hold team accountable for the highest food safety, menu quality, and service standards. Oversee vendors successful daily support of caf operations and breakroom services. Review and analyze P/L statements to ensure overall costs, subsidy, catering cost, and food operations are best in class. Establish a strong rapport with main customer base, executive briefing staff, and executive admins to understand catering service requirements. What we need to see: Qualifications include, but are not limited to the following: Associate degree or bachelors degree in hospitality management, business administration, or a related field preferred or equivalent experience. 3+ years working in a hotel/restaurant or comparable food service experience 5+ years experience in food service management, with a focus on vendor management and customer service. Strong leadership skills with the ability to motivate and mentor staff. Excellent communication and interpersonal skills, with the ability to interact effectively with employees at all levels of the organization. Diligent approach with a dedication to quality assurance and continuous improvement. Knowledge of food safety regulations and industry standard processes. Proficiency in budgeting and financial analysis. NVIDIA is widely considered to be one of the technology world s most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. If you are a driven, independent problem solver who loves developing solutions to dynamic problems, we want to hear from you!

Candidate will supervise a team of service engineers, ensuring that equipment service & repairs are done on timely basis and coordinate all service-related activities, field support, repairs, preventive maintenance, and handling customer complaints.

This role will lead a high performing team of talented SRE specialists who provide world-class support for Commercial Engineering. You will be responsible for day-to-day operations for this team, work as part of a larger global team, and help develop and drive strategies for supporting and continuously improving our global enterprise. This team manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as Java, Linux, .net, Microsoft, relational databases, message queuing, AWS cloud services, and more. Manages multiple teams responsible for the courteous and prompt provision of operational support relating to assigned application systems. This includes mitigating customer impact of issues, initiating action to determine root causes, and implementing problem resolution. About the Role: In this opportunity as Manager SRE - Service Management, Salesforce, you will: Responsible for developing, monitoring and analyzing business operational and technical key metrics. Effectively articulate complex problems, concepts, and solutions to varied audiences. Contribute to the strategy of the department and drive implementation of department goals that support the companys core values. Lead complex initiatives such as large-scale upgrades. Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications. Ensure documentation, processes, and procedures are updated regularly. Act as an escalation point for staff and internal customers. Participate in the budgeting process. Provide coaching and mentoring to staff. Foster a continuous learning culture and a curiosity about emerging technologies. About You Youre a fit for the role pf Manager SRE - Service Management, Salesforce if your background includes: 7+ Years of experience in software development and/or technology infrastructure and operations with 5+ years of experience in a leadership role. Bachelors degree or equivalent required; Computer Science or related technical degree preferred. Fluent in speaking and writing English. Proven ability to set direction and inspire team members to engage and suc cessfully deliver on a vision. Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure. Experience in supporting Salesforce (sales cloud and service cloud) and Order Capture (Conga/CPQ) applications. Knowledge in Certinia desired. Knowledge in Copado desired. Experience in Design Security with OWD Roles, Profiles and Permission Sets, Approval process, Workflow rules, Apex Class, Apex Triggers, Lightning web components, Aura bundle components, Lightinig Bundle Components, Email Template, Bulk API, SOAP and Rest. Experience in supporting applications built on modern application architecture and cloud infrastructure. Javascript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure Proven track record of success driving projects and initiatives even with ambiguous details provided. Strong customer service, problem solving, organizational and conflict management skills. Strong IT Service Management and standards experience. Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills. Proven ability to learn new technologies quickly. A management style that is collaborative, energetic, and results oriented. Hands-on experience with programming and scripting languages. Comfortable in a fast-paced environment and motivated by complex technical and business challenges. ITIL Certification preferred. Salesforce Certifications preferred: Administrator, Service Cloud

Need an experienced Service Manager for our BMW Motorrad, two wheeler workshop with 3-5 yrs exp.as a two wheeler Service Manager. Must meet the service target with a high degree of customer delight. Age 30-45 yrs. Must be tech savvy. Perks and benefits INCENTIVE

Key Responsibilities Strategy It will be responsible for Implementation, and Management of Technology solutions basis business Requirement. Accountability will be to run local Production Systems Support for Subsidiary Local Applications. Explore and assist business units to identify areas where automation/digitization can be done. Manage and delivery Technology projects within cost and timelines. Ensure compliance to requirements from Group and Regulators. Identify opportunities to harness Technology to deliver improved and efficient solutions to enhance customer s experience. Championing change and interpreting business needs into successful technology implementations Regularly review and report to the Country CIO and project boards on project risks and progress. Ensure the choice of project methodology fits the type of work being undertaken, applying agile or waterfall techniques as appropriate Business Establish strong Business Relationships with CIB stakeholders and provide technical support and guidance for all projects, technical issues and initiatives. Maintain positive stakeholder relations and manage expectations effectively. Analyse the impact of proposed business changes and manage the change transformation process effectively. Work with multiple Group Tech Project Managers/External Service providers to deliver within project schedule ensuring adequate quality of delivery Provides leadership and guidance in all Technology aspects . Ensure cost control and value for money Effective project management, project delivery and project implementation for technology in area of NBFC Support the Technology Management and stakeholders in the implementation of project related activity. Use Technology for Process optimization Accountable to evaluate, design, build, implement, and maintain best in class automated processes that enhance the internal/external customer experience leading to achievement of our desired customer experience, in partnership with stakeholders Processes Define, communicate and enforce Technology policies and standards. Monitor the service levels and ensures issues are identified, reported and timely resolved Ensure project documentation, including project initiation documentation, risk control documents, progress reports, project plans, change control and other documentation as required by individual projects Act as member of PMO leadership team and support continuous improvement of execution processes Risk Management Ensure Risk Management principles are applied consistently Engage in GIA Audits and external audits Front end Regulatory relationship and coordinate regulatory inspections, IT examinations Ensure timely and accurate Regulatory submissions Governance Ensure Service review meetings are conducted, and issues are addressed Relevant Steering committees are conducted covering Service, Projects Programs Key stakeholders CIB Stakeholders which includes CEO, COO, Board Of Directors, Independent Directors, Legal, Compliance, HR, Finance, Group Audit, Product Heads for different client segments Internal: CIO - Country Technology Product Heads Board Members Internal Audit Project Governance External: Regulators External Auditors Independent Directors Service Solution providers Other Responsibilities Build a culture of Good conduct Embed Here for Good and Group Value and behaviours within the team Skills and Experience Transaction banking Payments Flow AI and ML Technology Service Management Project Management Qualifications EDUCATION GRADUATE TRAINING PROJECT MANAGEMENT; ITIL (GOOD TO HAVE) Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. 29759

We are seeking a talented OpenStack Architect to join our dynamic team. In this role, you will be responsible for designing and implementing cloud infrastructure solutions that meet our customers needs. The ideal candidate will have a strong foundation in OpenStack architecture and experience with cloud technologies, ensuring high performance and security in various deployments. Key Responsibilities Develop, document, and maintain detailed Method of Procedures (MOPs) for OpenStack deployments. Collaborate with cross-functional teams to design and implement cloud infrastructure solutions. Lead integration and testing processes for OpenStack environments and adjacent technologies. Conduct performance tuning and optimization for cloud applications. Implement security protocols to ensure data protection and compliance in cloud architectures. Utilize automation scripting to streamline deployments and operations within the cloud environment. Oversee system integration efforts to ensure seamless communication across components. Manage API interfaces for cloud services and components. Employ monitoring tools to ensure operational excellence and troubleshoot issues as they arise. Apply ITIL framework best practices to cloud service management and resource allocation. Engage in Agile methodologies to enhance collaboration and project delivery timelines. Required Qualifications and Experience Technical Expertise Expertise in OpenStack architecture and cloud infrastructure design. Strong understanding of networking concepts and security protocols. Proficiency in virtualization technologies and containerization. Experience with Kubernetes orchestration and DevOps practices. Knowledge of automation scripting languages (e.g., Bash, Python). Familiarity with performance tuning and system integration methodologies. Proficient in API management and monitoring tools. Soft Skills Excellent communication and interpersonal skills. Strong problem-solving and analytical abilities. Ability to work effectively in a team-oriented environment. Adaptability to rapid changes in technology and project requirements. Preferred Qualifications Relevant certifications in OpenStack or cloud infrastructure. Experience with ITIL framework and Agile project management. Additional certifications in virtualization or containerization technologies.

Key Responsibilities Responsible to drive and lead Technology Delivery of all Strategic Projects for Group Function which includes Legal, Compliance, HR, Finance, Corporate Affairs, Group Audit, Credit Risk Maintains relationships with Global Technology interfaces ensuring compliance to Group Standards of all project deliveries Responsible for an end-to-end solution and implementation of various Technology projects as required by the Group Functions Provide consultation on technical solutions to Group Functions business heads Accountable for System stability for Group Function units Responsible to ensure changes are implemented with precision Risks properly assessed, informed and mitigations are timely implemented Responsible to establish contact and address Technology aspects with Regulators Strategy Front end Technology needs for Group Functions and drive Technology Strategy and Key initiatives Responsible for timely delivery of Strategic Technology Projects and solutions, cost effective and within budget Lead a team to achieve the goals of Group Functions Strategic Initiatives Engage various stake holders in Group TI and Country Technology interfaces to delivery services to Group Functions Provide inputs during projects planning phase to various service delivery managers Evaluate and Liaise with Vendors to identify solutions best fit for Group Functions Engage with Senior Management in Group Functions to ensure Technology project delivery and Technology initiatives Understands the implications of different technical choices and able to guide users to the best solution for their situation Business Establish strong Business Relationships with Group Functions to provide technical support and guidance for all projects, technical issues, and initiatives Work with multiple Group Tech Project Managers to deliver within project schedule ensuring adequate quality of delivery Provides leadership and guidance in all Technology aspects for all initiatives in Group Functions Drive cost efficiency initiatives for Group functions Manage Technology Budgets for various projects and on-going costs Processes Define, communicate, and enforce Technology standards Monitor the service levels and ensures issues are identified, reported and timely resolved People Talent Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Create a motivational and challenging environment for staff which is conducive to creativity and performance with customer centricity in mind. Coach and develop direct reports to take higher responsibilities and expanded job roles Risk Management Ensure Risk Management principles are applied consistently Engage in GIA Audits and external audits Front end Regulatory relationship and coordinate regulatory inspections, IT examinations Ensure timely and accurate Regulatory submissions Governance Ensure Service review meetings are conducted, and issues are addressed Steering committees are conducted covering Service, Projects Programs Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the Country Technology Management Group Functions to achieve the outcomes set out in the Bank s Conduct Principles: The Right Environment Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. RBI guidelines compliance and maintain good working relationship Key stakeholders Group Functions includes Legal, Compliance, HR, Finance, Corporate Affairs, Group Audit, Credit Risk Internal: Group TI teams Project Governance External: Regulators Indian Banking Association Service Solution providers Other Responsibilities Build a culture of Good conduct Embed Here for Good and Group Value and behaviours within the team Skills and Experience Technical Knowledge Project Management Service Management Vendor Managemen Qualifications Graduate with Computer Science, Project Management certification Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. 29397

Scope of role Our Digital Solutions team is looking for a Salesforce QA Anal yst who is passionate about enabling all types of users to get the most out of Salesforce. The right candidate will have a strong blend of communication skills , business acumen and platform knowledge . The right candidate will be energized by managing one or multiple Salesforce Cloud solutions (Sales , Marketing, Service, Service Cloud Voice, F ield Service Management , Experience Cloud , Order Management, CPQ and Logik.IO ) and owning all of the design and architecture design following best practices with scalability, supportability, sustainability, speed and storage within it . Key Responsibilities In this individual contributor role, you will be working alongside an enthusiastic and talented team with diverse backgrounds, including the Product Owner , Developer, Sr. Business Analyst and fellow Salesforce Administrators . You will be supporting an environment with over 2, 9 00 users . You will be responsible for the overall quality of development and configuration and corresponding deliverables through our projects and their lifecycles. RPA UiPath Test Automation Tool: Proficiency in using UiPath for test automation is essential. This includes skills like data-driven testing, integration with ALM tools, mock testing, activity coverage, and continuous testing. Knowledge of Selenium and/or QTP/UFT is an advantage Creating and Maintaining Automation Scripts: Develop and maintain automation scripts to streamline processes and enhance the overall efficiency of the team. This includes identifying areas for automation, writing and testing scripts, and ensuring they are up-to-date and functioning correctly. Test Artifacts: Creates test artifacts (test strategies, test cases, traceability matrices, test coverage metrics, etc.). Requirement Analysis: Understands business requirements, analyzes new features, and designs test plans and scripts for new components, customer-facing solutions, and integrations. Test Design and Execution: Designs, develops, and executes manual and automated test plans and cases based on user stories and specifications. Testing: Performs both manual and automated testing, including functional, system, integration, regression, and user acceptance testing (UAT). Defect Management: Documents detailed defects and bugs, monitors their resolution, and performs post-resolution testing. Functional , Regression , Integration Testing: Showcases functional, regression, Integration and automation testing skills to protect the system from functionality issues. Salesforce Quality: Discusses previous issues encountered in Salesforce and describes strategies implemented to enhance the application. Collaboration: Collaborates with developers and other stakeholders to ensure the quality of Salesforce applications. SDLC Focus: Emphasizes QA and UAT testing within the software development lifecycle. Continuous Improvement: Continuously improves automated tests as product features and enhancements are developed. CI/CD Experience: Experience in the design and implementation of CI/CD pipeline processes, automated build, and test systems. API Testing: Hands-on experience with test automation of APIs (SOAP and REST services). Time Estimation: Provides accurate time estimations for manual and automation QA efforts. Quality Maintenance: Maintains high-quality manual and automated scripts to improve efficiency and reduce manual testing efforts. Team Collaboration: Works collaboratively with developers, testing teams, and other stakeholders in a geographically distributed team. Defect Management: Identifies problems, documents, and manages defects. Blocker Communication: Identifies blockers and communicates with stakeholders. Reporting: Reports and presents test results and demos to internal teams. Qualifications Technical Skills Preferred/ Required : Minimum 5 years of Salesforce QA testing experience Salesforce Administrator Certification Minimum 2 years of e xperience in S alesforce QA Automation Framework, especially using RPA UiPath Test Automation tool Support Availability: Should be willing to provide overlap for at least half-day to the USA Milwaukee office Strong knowledge of Salesforce.com architecture components - S ales, S ervice , M arketing, OMS, CPQ clouds Experience in agile/scrum development methodology Experience in web application automation Knowledge of template and components creation, site structure, workflows and API integrations Other Skills Required : Communication Leadership skills Excellent listening, communication, facilitation and presentation soft skills Ability to define and communicate the big picture in terms of the solution (both functional and technical components) and break it down into smaller manageable work units Strong interpersonal, consultative, consensus builder, and issue resolution skills Experience working in and leading a team-oriented, collaborative environment - and fostering the culture of technical collaboration Ability to present ideas in user-friendly language and to interface on business and technical concepts Ability to collaborate with multiple stakeholders to lead multiple strategic initiatives under time and resource constraints, as well as the ability to deliver in a fast-paced, evolving environment. Strategic skills Exceptional analytical, conceptual and problem-solving abilities Self-starter with proven ability to successfully kick-start new initiatives and to drive complex issues through analysis and resolution Bachelor s Degree Preferred but not required Other S alesforce certifications DevOps tools knowledge About Regal Rexnord Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools. The Company s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture. Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.