People Operations Partner

• New Relic is looking for a People Operations Partner APJ to join the PeopleOps team.
• This role will have the opportunity to be a part of a transformational project of setting up the
  Global Shared Services in the region and make an impact through your work by responding to inquiries on a variety of People topics and working on various People-related processes and projects.
• You will gain exposure to all facets of HR helping you to grow your career in
  your position.
• This is a great opportunity to optimize existing processes and implement new technologies
  to acquire efficiencies supporting a global organization. This role will be working in a hybrid model from Bangalore
• We are looking for someone with high energy, passion, and a collaborative background of
  successfully leading people projects, that make a positive work environment to transform our business!
• This role will be working from the Bangalore office 3 days per week

What youll do

• Responsible for resolving employee inquiries opening and resolving most tickets
  within 24hrs.
• Serve as the first point of contact for employees, managers, and other stakeholders
  on People policies and/or processes using PeopleOps procedures, policies, knowledge management system and other reference materials.
• Provides accurate documentation and clear communication in responding to a wide
  variety of HR practices and processes, such as benefits, hiring processes, and employment verification, on a timely and accurate basis.
• Provide tier 1 support for HR applications, benefits, compensation, staffing, and
  learning in the region
• Enter and audit employee hires and data changes in Workday
• Be able to generate and analyse reports from various HR systems
• Maintain employee files if needed

This role requires

• 3-5 years of People Operations experience supporting an international Organization.
• Experience working in a shared-service environment
• Experience with ticketing systems is highly desired
• Proven organisational skills with attention to detail and strong prioritisation skills
• Self-motivated to complete various tasks in a timely manner
• Must have outstanding customer service skills
• Must handle sensitive and confidential information with discretion

Bonus points if you have

• SHRM, PHR, or other HR certifications.
• Strong proficiency using G-Suite (including Google Slides, Google Sheets,
  advanced excel, Word, etc.).
• Experience with ERP and CRM systems (ADP, Workday, Asana, Zendesk , Jira
  Service Management and ServiceNow).