8482 Service Management Jobs - Page 27

As a Technical Support Team Lead at Infimobile, you will play a crucial role in overseeing the day-to-day operations of the Technical Support Team. Your responsibilities will include: - Acting as a senior agent to drive customer satisfaction through exceptional customer support - Providing direct supervision to the technical support staff, including recruitment, evaluations, and disciplinary actions - Mentoring and providing oversight, coaching, and training to the technical support team - Serving as the point of contact for technical escalations and ensuring all customer inquiries are resolved promptly and professionally - Recording and tracking team SLAs and workflows, and managing and rep...

As the Chief Technology Officer (CTO) at our company, your role will involve monitoring IT project progress, budgets, and reporting. You will be responsible for coordinating with other departments to align IT services with our business goals. Your key responsibilities will include: - Developing technical aspects of the company's strategy to ensure alignment with its business goals - Identifying and implementing new technologies that yield a competitive advantage in the business - Facilitating various functions and departments to use technology and automation profitably - Ensuring the functionality and efficiency of the system infrastructure - Playing an instrumental role in building quality ...

Role Overview: At EY, you will have the opportunity to build a career tailored to your unique strengths, supported by a global network, inclusive culture, and cutting-edge technology. Your individual voice and perspective are valued in contributing to EY's continuous improvement. Join us to create an exceptional experience for yourself and contribute to building a better working world for all. Key Responsibilities: - Manage support projects related to Guidewire Claim Center with a minimum of 9+ years of experience. - Work in shifts including India Shift, UK Shift, and provide On Call Support on a rotational basis. - Maintain and support applications, conduct testing, manage deployments, and ...

Prepare and run functional design workshops to create design specifications based on out-of-the-box functionality and customer requirements. Engage fully with customers around the technical solution, challenging and validating their requirements. Transform "solutionized" requirements into true business outcomes through thought leadership. Provide creative solutions to resolve business problems via customer requirements, considering technology (ServiceNow, HP), process gaps (ITSM/ITIL), and cultural challenges (people). Collaborate with Pre-Sales and Technical Architecture functions to support, validate, and deliver client presentations, workshops, and responses to technical and business enqu...

Project Role : Custom Software Engineer Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business needs, overseeing project timelines, and facilitating communication among stakeholders ...

ResponsibilitiesProcess and Continuous ImprovementDrive the strategy for R1 RCMs IT Asset Management (Hardware and Software) practiceCreate partnerships with IT Platform Owners, End user support, ITSM, Sourcing and other relevant areas within/outside of IT Ensure quality control through the lifecycle of IT assets by developing and implementing appropriate procedures to track and manage the IT Assets Safeguard a detailed inventory of hardware and software assets and apply the information gathered to enable immediate corrective action on vulnerabilities, strengthen policy/governance, support audits, understand the software spend and manage end of life/end of services risk avoidance Maintain th...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to pe...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

About Us Empowered By Innovation Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group s 170-year heritage of building sustainable communities. Anchor the Bid Management for large, strategic deals, right from the Deal Onboarding through Deal Planning, Deal Execution, Response Submission, Proposal Defense/Orals, Contracti...

CPQ Functional: The candidate must have a strong understanding and experience in Configure, Price, Quote (CPQ) functionality. This includes the ability to configure and manage pricing and quoting systems. Oracle Cloud: Proficiency in Oracle Cloud is essential. The candidate should have experience in implementing and managing Oracle Cloud applications. Customer Data Management: The candidate should have a strong understanding of customer data management principles and practices. This includes the ability to manage and analyze customer data to improve business operations and customer service. A Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related fi...

About Us Empowered By Innovation Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group s 170-year heritage of building sustainable communities. Anchor the Bid Management for large, strategic deals, right from the Deal Onboarding through Deal Planning, Deal Execution, Response Submission, Proposal Defense/Orals, Contracti...

Long Description About Birlasoft: Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CKA Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and...

Skills: ServiceNow Functional Consultant/ ServiceNow BA(ITSM/ CSM/ HRSD) Experience: 6+ years Location: Mumbai/ Pune/ Bangalore/ Noida/ Hyderabad Standardize/Optimize ITIL Service Management processes and functions for a large customer environment where IT services may get offered by multiple service providers Experience in Delivery and consulting for Change and Release Management Process. Experience to consult and plan for end-to-end ITSM/CSM / ITSM / HRSD function cum process implementation considering various business and strategic scenarios Reengineer existing processes and design new processes to dramatically improve productivity, quality and service, ensuring appropriate stakeholder in...

Salesforce Functional (Senior business analyst): Experience: 5-7 years Skill Details Must have good understanding of Salesforce Sales and Service Cloud Must have Automotive or Manufacturing domain experience Good understanding of DMS and related processes. Should have good understanding of Dealer management and Order management related processes. Should have good understanding of Salesforce, basic Salesforce Admin knowledge and its capabilities Must have experience of requirement analysis and detailing, fit-gap analysis, functional design documentation Must have experience in testing functionalities as per requirement Must have experience in conducting UAT with business users and trainings S...

Project Manager (Agile & ITIL) Position Overview We are seeking an experienced Project Manager with a proven track record in managing Agile development projects and ITIL-based support engagements. The ideal candidate will have strong stakeholder management skills, technical understanding, and the ability to balance delivery of new digital projects with operational excellence in IT service management. Key Responsibilities Agile Project Management Lead end-to-end delivery of software/application development projects using Agile methodologies (Scrum, Kanban, SAFe, or hybrid). Drive sprint planning, backlog grooming, daily stand-ups, sprint reviews, and retrospectives. Partner with Product Owner...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

Role Summary: We are seeking an experienced Service Manager to lead and manage the after-sales service operations for plastic processing and packaging machinery. The ideal candidate will possess strong technical expertise, team leadership skills, and the ability to drive customer satisfaction. Key Responsibilities: Oversee installation, commissioning, and servicing of machinery at client sites Lead and guide the service team to ensure timely and efficient support Handle escalated technical issues and provide hands-on troubleshooting when required Coordinate with sales and production teams for seamless client support Maintain service records, generate reports, and analyze performance metrics ...

Role Summary: We are seeking an experienced Service Manager to lead and manage the after-sales service operations for plastic processing and packaging machinery. The ideal candidate will possess strong technical expertise, team leadership skills, and the ability to drive customer satisfaction. Key Responsibilities: Oversee installation, commissioning, and servicing of machinery at client sites Lead and guide the service team to ensure timely and efficient support Handle escalated technical issues and provide hands-on troubleshooting when required Coordinate with sales and production teams for seamless client support Maintain service records, generate reports, and analyze performance metrics ...

Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits and Assessments...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administrat...