1218 Service Management Jobs - Page 27

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather and analyze requirements. Design and develop applications based on business process needs. Implement best practices for application design and development. Conduct testing and debugging of applications to ensure functionality. Provide technical support and guidance to team members. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Strong understanding of IT service management processes. Experience in designing and implementing ServiceNow applications. Knowledge of ITIL framework and best practices. Hands-on experience with ServiceNow platform customization. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather and analyze requirements. Design and develop applications based on business process requirements. Implement best practices for application design and development. Conduct testing and debugging to ensure application functionality. Provide technical support and guidance to team members. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Strong understanding of IT service management processes. Experience in designing and implementing ServiceNow solutions. Knowledge of ITIL framework and best practices. Hands-on experience in customizing ServiceNow applications. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

The CIO is a key contributor to the business strategy and planning process and will be responsible both for IT operations and for technology and digital innovation. It is critical for the CIO to build strong and productive relationships with all business unit leaders, acting as a true partner and making IT a business enabler. The CIO will manage 6 direct reports on the IT leadership team; total internal headcount in the IT organization across the globe is approximately 20. Key Responsibilities Strategy As a member of the senior management team, make a key contribution to the formulation of the digital strategy for the business. Proactively advise the senior management team on the emerging technologies and digital trends that are most relevant to the business goals and evolving needs. Help determine capital investment parameters, priorities and risks for enterprise-wide IT initiatives to maximize the return on investment. Leadership Develop an IT vision, strategy, and a roadmap, and lead the IT team and its business partners in effective execution. Ensure, on an ongoing basis, that current and planned technical architecture, investments and solutions are aligned with company business objectives. Lead the S4HANA transformation project and deliver value to business. Prepare and monitor IT operational budgets that meet prevailing objectives and constraints. Develop and execute an analytics program that will allow business leaders to make data-based decisions. Build strong relationships with businesses and their leaders across the enterprise, and develop a detailed understanding of their issues, challenges and opportunities. Implement the most appropriate and effective IT organizational design to support and engage with the business. Team Development Hire, develop, evaluate, reward, and retain a highly-qualified team of IT professionals. Foster a culture of innovation, transparency and accountability in IT. Promote a business-first mentality at all levels of the IT organization. Ensure that the organization has strong systems analysis and project management skills, and the ability to execute business-critical projects. Develop and maintain a plan that provides for succession and continuity in the most critical IT management positions. IT Operations Direct the design, planning, implementation, and maintenance of the computing infrastructure that supports the company s operations and business applications. Define and execute the Journey to Cloud strategy for the organization. Establish metrics for managing IT effectiveness and for measuring the impact of IT on the business. Establish appropriate service levels and the processes to ensure that KPIs are met. Maintain oversight of all IT projects, ensuring that commitments are properly planned, staffed, monitored and reported. Establish a comprehensive enterprise information security program to ensure the integrity, confidentiality and availability of relevant data working very closely with the Group CISO. Lead the design and implementation of an enterprise-wide disaster recovery and business continuity plan. Establish and enforce IT policies, processes, portfolio management, development standards and methodologies. Monitor the industry for developments in IT operations; evaluate and implement relevant new tools and service management frameworks. Review, recommend, and oversee all vendors and managed service agreements for computing, telecommunications, IT services, and equipment. Skills, Experience Qualifications Leadership and Communications Can create a clear strategic vision for information technology that supports business objectives and can execute on that vision. Able to work collaboratively with diverse leaders across the globe, communicate an IT vision and strategy across all levels of the organization, and build consensus around key initiatives and projects. Possesses exceptional interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences. Demonstrated ability to recruit, hire and motivate a high performing IT team that values transparency and accountability. Possesses exceptional business acumen, analytical and problem-solving abilities. Excellent negotiating skills with internal customers and external service providers. Comfortable with ambiguity; can handle the unexpected with flexibility. A team player who favours collaborative approaches when working with internal and external partners. Proven ability to build trust with others through a commitment to the highest ethical and professional standards. A high energy executive; tenacious and passionate about reaching the goal, while keeping ego in check. Transformation Demonstrated experience driving digital transformation and business growth through innovation and the implementation of technology. Possesses solid knowledge in emerging technologies, and the ability to apply these in the service of the company s key business goals. Experience leading complex, major change initiatives; demonstrated skills in change management. Experience building an enterprise level data analytics capability. An entrepreneurial mindset; able and interested to pursue new business opportunities. Customer-service oriented. Builder of strong technology vendor partnerships, and able to manage multiple vendor relationships to ensure the best performance and financial return. Demonstrated experience with SaaS, cloud-based, and outsourced solutions through third party providers IT Operations Knowledge of a range of vendor technology solutions; able to select and integrate the most appropriate technologies to support the business Demonstrated ability to design and implement comprehensive approaches to cyber security and risk management. Experience designing and managing an effective IT governance framework across the spectrum of IT service delivery. Outstanding organizational skills, and the ability to manage multiple priorities in a fast paced, high-pressure environment. A strong background in operational and capital finances, and IT budget development Understands ITIL and other service management frameworks, and how to scale and implement them. Professional Experience and Education At least 15 years of career experience in technology, including a minimum of 5+ years in a leadership position Experience in a CIO or equivalent position in a global environment is preferred/required Experience in engineering, manufacturing or a related industry is preferred/required Experience leading an agile development organization Experience managing a large outsourcing partnership Experience in a federated structure with matrixed leadership responsibilities A bachelor s degree is required. An advanced degree in a related field, such as computer science, engineering and/or business (MBA) is preferred.

Responsible for beverage operations and staff on a daily basis. Areas of responsibility include beverage service in the Restaurants/Bars and Room Service. Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals and implements training plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Beverage Operations Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. Implements agreed upon beverage policy and procedures throughout the property. Manages in compliance with all applicable beverage and liquor laws. Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory. Monitors adherence to all liquor control policies and procedures. Attends pre- and post-convention meetings as needed to understand group needs. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Participates in the management of departments controllable expenses to achieve or exceed budgeted goals. Manages to achieve or exceed budgeted goals. Ensures compliance with all beverage policies, standards and procedures. Maintains food handling and sanitation standards. Manages inventories according to budget and business levels. Assists with developing menus and promotions as necessary. Leading Beverage Team Trains staff on liquor control policies and procedures. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures employees understand expectations and parameters. Communicates critical information to the beverage staff regarding each event. Ensuring Exceptional Customer Service Provides excellent customer service. Interacts with guests to obtain feedback on product quality and service levels. Responds effectively to guest problems and complaints. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Provides feedback to individuals in an effort to improve service performance. Reviews comment cards and guest satisfaction results with employees. Managing Human Resource Activities Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in the development and implementation of corrective action plans.

Immediate Openings for SAP SD Service Management - PAN INDIA - Contract to hire Experience: 6+ Years Skill: SAP SD Service Management Location: PAN INDIA Notice Period: Immediate Employment Mode: Contract to hire 6+ Years of Relevant SAP SD Service Management Experience. Hands on experience in implementing 2 SAP HANA Implementation Projects Exposure to SAP program lifecycle in a global environment, major change program Sound in SAP HANA configurations and its areas Knowledge of business process is a must.

Detailed JD *(Roles and Responsibilities) Install/upgrade Application in test/production and manage all the lower environments. Responsible for monitoring test/production environment and act proactively to prevent performance issues or application crash. Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box. Handling ITIL Methodologies like Change, Incident, Problem, and Service Management Monitoring batch and ensuring reports are generated well and transferred to client by adhering the SLA defined. Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work Responsible for PROD deployment & validation,

Key Responsibilities: Incident Logging and Troubleshooting: Serve as the first point of contact for users experiencing technical issues Log incidents, categorize issues, and provide basic troubleshooting to resolve hardware, software, network, and application problems Problem Resolution: Troubleshoot and resolve common technical problems, including issues with operating systems, email, network connectivity, printers, and other IT services Provide step-by-step assistance to end-users via phone, email, or chat Escalation Management: Identify issues that cannot be resolved at the L1 level and escalate them to higher support levels (L2/L3) as needed, ensuring timely and efficient escalation with proper documentation User Communication: Maintain effective communication with end-users throughout the resolution process, providing updates on the status of incidents and ensuring customer satisfaction Documentation: Maintain accurate records of incidents, resolutions, and troubleshooting steps in the incident management system (e g, ServiceNow, JIRA) Update knowledge base articles and troubleshooting guides as needed Software and Hardware Support: Assist with the installation, configuration, and basic maintenance of software and hardware, including workstations, laptops, printers, and peripherals Account Management: Help manage user accounts, including password resets, account unlocks, and permissions, in accordance with organizational policies and procedures User Training: Provide basic user training and guidance on software, tools, and processes as needed, helping users understand how to utilize IT resources effectively Monitoring and Alerts: Monitor system alerts and notifications to proactively address potential issues before they impact end-users, following established protocols Service Improvement: Identify recurring issues or common requests and provide feedback to the team to improve processes, user experience, and efficiency Qualifications: Bachelor s degree in Information Technology, Computer Science, Business, or a related field (or equivalent experience) Basic understanding of IT systems, hardware, software, and network technologies Familiarity with service management tools (eg, ServiceNow, JIRA, Zendesk) and ticketing systems is a plus Strong problem-solving skills with the ability to diagnose and resolve basic technical issues Excellent verbal and written communication skills, with a customer-centric approach to service delivery Ability to work effectively in a team environment and interact with users of varying technical proficiency Strong organizational skills and attention to detail, with the ability to prioritize and manage multiple requests Eagerness to learn new technologies and grow within the IT support field Preferred: Previous experience in an IT support or customer service role is a plus Basic knowledge of operating systems (Windows, macOS, Linux), office productivity tools (e.g, Microsoft Office, Google Workspace), and remote support tools Familiarity with networking basics, including TCP/IP, VPN, DNS, and DHCP IT certifications (eg, CompTIA A+, Microsoft Certified: Windows, or equivalent) are a plus but not required

Location: Budapest or Hyderabad Job type: Permanent, Full time, Hybrid according to policy About the job Our Team: This manager position is part of the Service Excellence/Connect to Resolve (C2R), a transversal organization into Sanofi Business Operations. Service Excellence/Connect to Resolve (C2R) focus is to seamlessly connect Sanofi employees and third parties with the support teams and resolve their queries, driving customer centricity and user experience. The Design Manager serves as the Global Process Owner for service management, leading a team of service designers and project managers responsible for defining, implementing, and optimizing service management processes across the organization. This role provides strategic direction for service catalog development, implementation of service management solutions, and continuous improvement initiatives to ensure exceptional service delivery throughout Business Operations and beyond. Main responsibilities: Strategic Leadership and Vision Establish the vision and strategy for service design and management across the organization Drive standardization and best practices in service management processes Align service design initiatives with business objectives and organizational strategy Lead the development of service management frameworks and methodologies Team Management and Development Lead, coach, and develop a team of service designers and project managers at various levels Set clear performance expectations and provide regular feedback and development opportunities Foster a collaborative, innovative, and customer-centric team culture Manage resource allocation and capacity planning to meet business demands Service Excellence and Governance Serve as the ultimate authority for service management processes Establish governance structures and decision-making frameworks Ensure compliance with service management standards and policies Drive process maturity and continuous improvement initiatives Stakeholder Management Build and maintain strong relationships with service line leaders and key stakeholders Represent the C2R team in cross-functional initiatives and governance forums Communicate team value proposition and achievements to senior leadership Manage expectations and resolve conflicts to ensure successful outcomes Continuous Improvement and Innovation Champion a culture of continuous improvement and innovation Identify opportunities to leverage emerging technologies and methodologies Lead transformation initiatives to enhance service design and practices Drive the implementation of service management design principles across service lines Promote a culture of continuous improvement and innovation Portfolio Management Oversee the portfolio of service design and implementation projects Prioritize initiatives based on business impact and strategic alignment Allocate resources effectively across multiple concurrent projects Monitor progress and ensure successful delivery of all initiatives About you Experience: 8+ years of experience in service management, service design or related fields 3+ years of people management experience leading cross-functional teams Extensive experience in service design, service management, and process optimization Experience implementing and governing service management platforms (ServiceNow, etc.) Experience in driving organizational change and transformation initiatives Background in working across complex, global organizations Change management expertise with focus on sustainable adoption Technical skills: Expert knowledge of service management frameworks Advanced understanding of service design principles and methodologies Strong knowledge of project and portfolio management practices Proficient in service management platforms and their capabilities Understanding of process optimization and continuous improvement techniques Knowledge of relevant industry trends and emerging practices Soft skills: Strong leadership skills with ability to inspire and motivate teams Excellent communication and interpersonal skills at all organizational levels Strategic thinking with ability to translate vision into actionable plans Collaborative approach to problem-solving and decision-making Resilience and adaptability in managing competing priorities and change Ability to navigate complex organizational dynamics and build consensus Language: English (fluent) Why choose us? Bring the miracles of science to life alongside a supportive, future-focused team. Discover endless opportunities to grow your talent and drive your career, whether it s through a promotion or lateral move, at home or internationally. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks gender-neutral parental leave. If the role aligns with your experience and interests you, we would be delighted to receive your application and connect with you! Progress doesn t happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let s pursue progress. And let s discover extraordinary together. Discover our Code of Conduct , that serves as the moral compass that guides us when chasing the miracles of science to improve people s lives. Please ensure to have read this document before applying. #LI-EUR #LI-HYBRID

Job Title: Infrastructure Business Analyst & Governance Lead GCL - D3 Introduction to role Are you ready to disrupt an industry and change lives? As an Infrastructure Business Analyst & Governance Lead, youll play a pivotal role in transforming our ability to develop life-changing medicines. This dual role combines strategic business analysis with hands-on service management, ensuring the end-to-end delivery, performance, and continuous improvement of IT infrastructure services. Youll act as a bridge between technical teams and business partners, gathering and analyzing infrastructure requirements, finding opportunities for process optimization, supporting project execution, and aligning infrastructure services with business needs. Join us at a crucial stage of our journey in becoming a digital and data-led enterprise! Accountabilities In this dynamic role, youll be responsible for driving productivity improvements, fostering effective team collaboration, and delivering IT change across multiple locations and functions. Youll track performance metrics, develop dashboards for continuous service improvement, and manage stakeholder engagement. Your expertise will guide the planning, testing, and implementation of infrastructure projects, ensuring alignment with strategic goals. Essential Skills/Experience Business Alignment: Identify and prioritize business requirements across partners, using expertise to propose solutions aligned with strategic goals. Solution Development: Collaborate with business and IT to define solutions, estimate cases, and provide detailed justifications for investment and benefits realization. Data-Driven Insights: Gather and analyze relevant data to uncover trends and support informed, high-impact business decisions. Team Performance: Drive productivity improvements and foster more effective ways of working within the team. Change Delivery: Demonstrable experience delivering IT change across multiple locations/functions and translating technical details into business-friendly language. Communication & Influence: Strong presentation skills; able to clearly communicate complex ideas to diverse audiences and influence key partners. Partner Engagement: Effective management and collaboration with both business and IT partners. Infrastructure Monitoring: Track performance, utilization, and service metrics to inform decisions. Reporting: Develop dashboards and reports for continuous service improvement. Trend & Risk Management: Identify patterns, risks, and improvement opportunities to optimize service delivery. Project Support: Assist in planning, testing, and implementing infrastructure projects, monitoring progress and resolving dependencies. Desirable Skills/Experience 10+ years of experience as a Business Analyst, Service Management professional, or equivalent role. Solid understanding of IT infrastructure components and ITIL framework. Proficient in documentation and analysis tools such as Excel, JIRA, Confluence, and ServiceNow. Demonstrable experience working with complex, integrated systems; capable of applying creative and critical thinking to deliver exceptional business outcomes. Strong partner engagement, communication, and management skills, with excellent presentation and influencing abilities. Proven track record in gathering, documenting, and managing detailed business and technical requirements. Ability to navigate complex organizational structures to identify and engage the right expertise to support initiatives. Customer-focused attitude with strong facilitation and collaboration skills. At AstraZeneca, we use technology to impact patients and ultimately save lives. As one purpose-led global organization, we push the boundaries of science to discover and develop life-changing medicines. Our work empowers the business to perform at its peak by combining ground breaking science with leading digital technology platforms. Here, youll find a place to innovate, take ownership, and explore new solutions in a modern technology environment. With investment behind us, theres no slowing us down join us in making a meaningful impact. Ready to make a difference? Apply now to join our team! 02-Jul-2025

Roles and Responsibilities Provide technical expertise on SAP SD module, including sales order processing, customer management, billing, and inventory control. Collaborate with cross-functional teams to identify business requirements and implement solutions using SAP CRM tools such as IDocs and LSMW. Develop strong understanding of Material Management (MM) and Service Management (CRM/Service Management) modules within the context of SAP SD. Troubleshoot issues related to intercompany transactions, pricing agreements, and product availability across multiple plants. Ensure seamless integration between different departments through effective communication and collaboration. Desired Candidate Profile 2 to 3 years of experience in SAP Sales & Distribution (SD) functional consulting or similar role. Bachelor's degree in Any Specialization (B.Tech/B.E.).

Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Will acquire higher-level knowledge and skills. Develops an understanding of the company, processes, and customers. Uses existing procedures to solve routine or standard problems. Receives moderate guidance and direction from others. Functional Knowledge Requires expanded conceptual understanding of theories, practices, and procedures. Business Expertise Uses an understanding of key business drivers to accomplish work. Impact Impacts own team through the quality of the services or information provided. Follows standardized procedures and practices to achieve objectives and meet deadlines. Leadership No supervisory responsibilities. Provides informal guidance to new team members. Problem Solving Uses existing procedures and technical experience to solve problems. Interpersonal Skills Exchanges complex information and ideas effectively. Responsibility Statements Executes established benefits processes and seeks guidance from Sr. Analysts. Researches and responds to intermediate participant issues. (i.e. eligibility, calculation errors, and service delivery) Triages intermediate system issues to confirm adherence to requirements. Performs peer review on work completed by other peers. Interfaces with external client contacts to resolve day-to-day benefit questions. Reviews benefit reports, determines action required and gives direction to team members. Identifies system and process enhancements to improve process efficiencies. Mentors and coaches junior members. Performs other duties as assigned. Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Role & responsibilities :- Coordinate with all global partners to resolve their service issues/spare parts requirement and application related issues. Take the updates and track the service complaints until it is resolved. Spare parts support (Quotation / invoice / dispatch) Ensure that all the machines are registers in SLS system with intact information. Organize training (offline/online) to improve the knowledge level (skill) of partners. Record all the events, track all events and make summary & report with the help of administration team & Tech Team for DRMs. Basic Awareness of CNC machine Basic Mechanical assembly Basic Electrical / Electronic Component

JOB DESCRIPTION Level 7-II (Senior Research Investigator or Senior Research Scientist) Job Location: Hyderabad/Bangalore Department: Synthetic Chemistry Role Requirements: Ph.D. degree with post-Doctoral research with excellent communication skills is preferred with minimum 2 years experience in CRO industry. The candidate should manage a team of 7-12 scientists and be capable of designing scheme, troubleshoot, problem solve independently and execute high-profile project(s). The person should be flexible working shifts as per the organizational policy. The candidate should be excellent in cross functional teamwork and in customer engagement. Strategic Responsibilities Safety: Commitment to safety (self, team, lab and the organization) always Ensuring ZERO safety incidents in the lab/organization Ensuring ZERO safety non-compliances at workplace. Reporting incidents (or near-misses) and learnings from those incidents to avoid recurrence Near miss reporting 1 per year per employee, Reduction in number of first aid injuries reported compared to previous FY, Review SOPs and checklists for completeness of information related to safety Quality: Ensure to comply with Syngene s quality standards and services (self and team) always ZERO data integrity incidents Adhere to the ALCOA+ principles in all data generated. Ensuring adherence to all Syngene policies related to data integrity by all team members. Maintain confidentiality Zero repeat audit observations, Zero major and critical observations in external audits, SOP s vs Practices: Review and implement necessary refinements for continuous training, testing, and tracking SOP compliance Deviations Delivery Responsible for Project Health Index: Project planning, Execution, Deliverables including tracking of KPIs for his/her team and Quality of services (internal/client metrics) Achieve per-quarter improvement in key FY25 KPIs, per OU per plan, 18-20 steps per FTE per month, 6 compounds/FTE/month, 70% targets TAT within 30 days for deliverables 0.1 g scale. Help the Group Leaders and Head of the department in managing the process of governance & tools for effective, transparent, and collaborative management of the projects. Engagement: Good in engaging the customers (weekly reports, experimental for completed final compounds etc). Zero flaw in presentations and report, real time and flawless communication 0% business attrition w.r.t scientific environment and work culture Support in implementing comprehensive client feedback collection and response platform in collaboration with PMO as service management piece. Demonstrate consistent, sustainable technical and operational improvements per RCA/CAPA process in Synthetic chemistry Excellent in team and cross-functional engagement Cost: Manage lifecycle of various lab infrastructure, instruments. Ensure optimum resource utilization and cost efficiencyManage FH to chemist ratio. Maintain above 50 % of Scientist-1 in the team and around 25 % of Scientist-2 employees. Compliance: Adhere to the ALCOA+ principles in all the experiments and data generated. Ensuring adherence to Syngene policies related to data integrity by all team members. ALCOA+ deviations Gemba walk compliance at 100%, Timesheet compliance at 100% Confidentiality compliance Ensuring all assigned mandatory training related to data integrity, health, and safety measures are completed on time by all team members. People: Leadership Next and Succession planning for critical roles - Reduce critical talent attrition by Build competencies and skills that are required to achieve current and future business needs. Technical/functional Skills: The candidate should have excellent knowledge of modern synthetic methodology including asymmetric synthesis, heterocyclic chemistry, catalysis and the reaction mechanism is expected. Should be expert in synthetic problem solving/troubleshooting skills. Excellent communication skills including face to face and virtual interactions with team and clients. Must have exceptional Presentation skills. The candidate should maintain an accurate scientific notebook, draft concise written reports for publications. Managerial Skills: Expertise in handling multiple collaborations. Demonstrated in handling a team size of 7-12 FTEs Worked effectively with interdisciplinary teams. Efficient Lab management skills The Leader must demonstrate the essential qualities of People Management. Giving & receiving performance-enhancing feedback Setting clear performance expectations Conducting challenging performance conversations Coaching individuals toward improved performance Delegating tasks Creating accountability Lead the change #LI-MB1

Grade HResponsible for supporting service delivery through service management / process management activities (depending on specialism), supporting related operating practices and effective implementation of relevant standards, and providing sound knowledge and advice to support performance optimization. Specialisms: Service Management; Process Management. Entity: Technology IT&S Group Job Description: You will work with The enterprise platforms team focuses on delivering and maintaining core digital platforms, products, and services used across bp s global businesses. They maintain and develop platforms and components that provide safe, secure, reliable, and operable at an optimized cost. This provides a solid foundation and promotes reuse, enabling teams serving individual business units to focus on delivering business value by bringing products and services to market in an agile manner and at a rapid pace. Let me tell you about the role A Delivery Manager translates strategy into actionable steps to drive the delivery of products, platforms, and services. This is a hands-on role that focuses on day-to-day decision making to ensure the right products, platforms and services are built efficiently. This role makes decisions on feature development and works to balance competing priorities. They ensure deliverables meet quality, budget, and timeline constraints and work closely with cross-functional teams to ensure alignment with business goals and deliver impactful solutions. What you will deliver Technology delivery management: Oversee projects, products, platforms, and business processes to achieve desired business outcomes. Create and manage roadmaps, schedules, and budgets. Partner with globally with stakeholders, development teams, and business units to drive alignment and deliver on strategic objectives. Track project progress, resolve dependencies, and ensure continuous delivery of value. Data-driven decision-making: Monitor a product, platform, or services health and key performance characteristics. Optimize performance, ensure compliance, and optimize operation for a product, platform, or service. Champion transparency across bp by showcasing work in progress, information radiators, and key metrics. Seek regular feedback from internal collaborators and users and drive continual improvement. Resource and vendor management: Strategically manage internal teams, external suppliers, and technology partners. Balance capacity and ensure efficient delivery without compromising quality. Financial management: Oversee budget planning, allocation, and tracking. Monitor financial performance, control costs, and provide accurate reporting. Support decision-making to optimize resource utilization across projects, platforms, or services. What you will need to be successful (experience and qualifications) At this level, the Delivery Manager leads multiple, interdependent projects or programs in support of strategic objectives. They manage cross-functional teams, exhibit strong leadership, mentor junior team members and influence stakeholders across the organization. They optimize resource allocation, manage finances, resolve complex dependencies, optimize processes, and foster high-performing, collaborative teams. Required capabilities: Outstanding communication and influence skills Ability to clearly and effectively articulate complex ideas. Ability to engage with a broad range of collaborators and prioritize demands. Motivated by solving complex problems A passion for making things happen Excellence in balancing strategic priorities with tactical execution Solid attention to detail. Preferred experience: Significant experience working across complex, globally dispersed businesses. Computer Science degree or equivalent work experience. Successful application of Agile, Lean, and project delivery methods. About bp Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Automation, Integration

Roles Responsibilities: Consultancy to Application stakeholders in implementing the Governance, Security policies and processes in the Applications Support towards Security and compliance controls with respect to various Bosch/Industry regulations Manage SAP security roles and profiles, including user provisioning, de-provisioning, and access reviews, to maintain a secure and compliant SAP environment Work with SAP security teams to implement role-based access control, Business role concept and segregate of duties control Coordinate with process delegates to gather authorization relevant business requirements and coordinate with development team for role development as per regulations on need basis Support for Audits and compliance as per the Bosch standards and regulations Oversee and coordinate the process owner on the identity lifecycle in SAP Prepare reports and documentation to demonstrate compliance with relevant standards Conduct training sessions with stakeholders to enhance awareness in the standards/regulations Ensure the customer KPIs, quality and deliverables are met Request handing on all the support queries from the customers and Escalation handling on need basis Store standards and control artifacts in central repositories and showcase during audits Follow-up and close loop emails, controls and measures with Application owners and their stakeholders in a timely manner Required skills: Working know how in IT systems Experience in SAP security, user roles, authorizations, controls, configurations in R/3 and S4HANA environments Experience in Application Management Processes, Governance, Policies, Regulatory Compliance framework and methodologies will be an added advantage Good working knowledge in MS office (Excel, word and PPT). Knowhow in excel functions (E. g. , Pivot table, charts , lookup functions, etc. , ) Basic overview and experience in VBA scripts, Macros and BI reporting tools will be an added advantage Professional oral and written communication skills Know-how on ITIL service management processes will be an added advantage Should be a good team player, flexible and deadline oriented

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Operations Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Leading Food and Beverage Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Develops specific goals and plans to prioritize, organize, and accomplish your work. Ensures and maintains the productivity level of employees. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Ensures compliance with all food beverage policies, standards and procedures by training, supervising, follow-up and hands on management. Ensures compliance with all applicable laws and regulations. Ensures compliance with food handling and sanitation standards. Ensures staff understands local, state and Federal liquor laws. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Establishes guidelines so employees understand expectations and parameters. Monitors alcohol beverage service in compliance with local laws. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. Handles guest problems and complaints. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. Ensures corrective action is taken to continuously improve service results. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Manages service delivery in outlets to ensure excellent service from point of entry to departure (eg, greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment invitation to return). Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Ensures employees are treated fairly and equitably. Strives to improve employee retention. Ensures employees receive on-going training to understand guest expectations. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Strives to improve service performance. Ensures recognition is taking place across areas of responsibility. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Assistant Restaurant Manager. Oversees the financial aspects of the department including purchasing and payment of invoices. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist In this role, you will: Experience managing BAU change across multiple assets and infrastructure The ability to create new processes and have them adopted and embedded within the business, with clear evidence to support this Experience in managing multiple tasks ITILv3 Service Management Foundation certification (or equivalent) with a detailed knowledge of all ITIL and ITIL related processes (ITSM) Experience of managing the delivery in a matrix organisation structure Preferably experience in a DevOps/Agile organisation Highly motivated, outcome driven, and results oriented with the ability to prioritize and drive measurable value. Fluent in English, good communication and writing skills for direct interaction with globally spread businesses and IT stakeholder Applicants will be a technical specialist with expertise in one or more technical domains. Strong knowledge of Oracle, MS-SQL and Sybase databases, including working experience of writing scripts and queries Working experience on UNIX/Linux, Java J2EE, WebSphere, WebLogic, shell scripts, secure connectivity and protocols, Scheduling Tools (ControlM/AutoSys). Monitoring Tools (AppDynamics, Splunk, Grafana) Knowledge of cloud platform, e. g GCP, AWS, Azure is a plus Solid experience on Incident/Change/Problem management. ITIL certification is a plus Requirements To be successful in this role, you must meet the following requirements: Overall IT experience of 10 years 5+ years of Change Management experience within a global operations / IT context 5+ years experience in IT in large corporate environments, specifically around controlled production environments or in Financial Services Technology in a client-facing function Payments / Global Transaction Banking / Corporate experience is a plus Experience of end-to-end Level 2 management and good overview of Production/Operations Management overall Experience of supporting high availability, complex application, and infrastructure domains ITIL / best practice service context Good analytical and problem-solving skills Ability to work in virtual teams and matrix structures Working knowledge of change management, problem, and incident track tools (i. e. , GSD, ServiceNow etc. )

Join us as a Senior Application Support Analyst at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. Youll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a Senior Application Support Analyst you should have experience with: Work experience in incident and problem management /business analysis is strongly desired. Good analytical investigation techniques. Own maintain and track incidents through their entire lifecycle, Strong Analytical Skills Flexible approach and ability to work under pressure. On call support, 24*7 available when he/she is on call Hands-on and should be able to work independently and if required guide Good written oral communication skills Ability to work under own initiative and handle pressure situations. Good time management skills Previous second line support experience You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To effectively monitor and maintain the bank s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

We are Organizing a walk-in Drive at Chennai Location. Please find details below: Date- 07th June'25 Skill Network Admin Service Management Network Engineer L2/L3 MSSQL DBA Linux Admin Network Security Unix admin Oracle DBA Things to carry for interview: 1 copy of an updated resume, Government ID proof with a copy, 1 passport size photo, TCS Application form.

We're looking for a dedicated and detail-oriented Problem Management Analyst to join our team in Hyderabad. The ideal candidate will have hands-on experience in a fast-paced enterprise environment and possess a strong understanding of ITIL principles. This role is crucial for analyzing incidents, determining root causes, and implementing process improvements to significantly enhance operational efficiency. Key Responsibilities Analyze incident details to identify patterns and trends that may indicate underlying problems. Conduct root cause analysis to determine the resolution of incidents and prevent recurrence. Create and deliver comprehensive customer-facing incident documentation , ensuring clarity and accuracy. Collaborate with subject matter experts to develop and refine processes and procedures that improve efficiencies. Contribute to the development and implementation of prevention strategies to mitigate future incidents. Maintain effective communication with stakeholders to provide updates on incident status and resolution efforts. Ensure adherence to Incident, Problem, and Change Management principles as outlined in ITIL best practices. Participate in continuous process improvement initiatives to enhance the overall effectiveness of the Problem Management function. Qualifications Proven experience in a Problem Management role within a fast-paced enterprise setup. Strong analytical skills with the ability to conduct thorough root cause analysis. Excellent communication skills , both verbal and written, with the ability to convey complex information clearly. ITIL certification is preferred. Understanding of Incident, Problem, and Change Management principles. Demonstrated ability to collaborate effectively with cross-functional teams and subject matter experts. Experience in process improvement methodologies is a plus. Skills Strong problem-solving skills and attention to detail. Ability to work independently and manage multiple priorities in a dynamic environment. Proficient in using incident management tools and software. Familiarity with data analysis and reporting tools

The Operational Manager will manage the on-going and operation management of the Semarchy Platform. This involves five keys areas: A. Platform Management - Working with DevOps to ensure Semarchy is a robust and scalable solution. B. Release Management for Semarchy platforms and Semarchy applications. C. Support of BAU Semarchy Applications. D. Management of BAU Semarchy Resources. E. User Management. Job Description: Qualifications Bachelor s Degree or equivalent experience is required. 5+ years of technology implementation experience in the field of enterprise data management including, data integration, data transformation, system integration, and data analytics. 5+ years experience of service management 5+ years experience working with various methodologies including Agile. Knowledge of release management processes. Knowledge of master data management and enterprise data management concepts Hands on experience with relational design concepts [e.g., table design, table relationships, primary and foreign key designations]. Knowledge of cloud services. Knowledge of DevOps technologies and functions Experience with user acceptance testing SQL skills Strong customer service orientation; consistently meet internal and external client commitments; demonstrated desire to exceed expectations Strong client management skills; manage through challenging situations resulting in positive outcomes for Clients and Merkle Effective communication skills: ability to simplify and structure complex concepts to streamline interactions and highlight key points Effective presentation skills Demonstrated critical thinking, problem solving, planning and organizational skills Ability to adapt to various conditions and situations; ability to tolerate stressful situations and remain focused under pressure Ability to thrive in a complex environment consisting of geographically dispersed and highly matrixed teams Ability to interact with senior level resources effectively and confidently, both internally and with the stakeholders to ensure desired outcomes. Qualified individuals possess the desired attributes such as smart, curious, committed to vision, passionate, fun and pleasant, an achiever and having a sense of urgency. Willingness to travel when necessary - up to 25%

Dear Candidate, Greetings from TATA Consultancy Services!! Thank you for expressing your interest in exploring a career possibility with the TCS Family. Hiring For:- ServiceMax Developer Location: Bangalore. Experience: 4 to 12 years Role & responsibilities The ServiceMax Developer should help build solutions on ServiceMax that fully leverage standard out-of-the-box functionality as well as custom solutions where appropriate with the goal of keeping the platform as standard and scalable as possible. He/she should be able to advise solutions to the challenges encountered by Field service teams, making best use of ServiceMax product features and capabilities, and Industry best practices. He/she should have excellent understanding of Salesforce & ServiceMax platform configuration and development. He/she should also possess strong communication and influence skills to discuss, interact and collaborate with both technical team members and business stakeholders. Key Responsibilities: ServiceMax implementations and/or customizations including systems integrations, 3rd party applications, AppExchange products, and custom Lightning development Provide technical leadership, setting best practices (e.g., integration and application development, deployment, testing, iterative refinement) to senior and junior developers Provide the necessary guidance to estimate user stories Clarify any ambiguity with the user story requirements and baseline the estimation Deliver Field Service Lightning application architecture, and guide development, integration, distributed data management, and application testing teams. Collaborate with other technical and non-technical team members, clients, and vendors to define, build, and deliver solutions. Working with customers to analyze and resolve Salesforce and SERVICEMAX product related issues/requirements Participate in the full software development life cycle from technical design to development, testing and deployment. Design and develop solutions that best leverage the ServiceMax features to support critical business functions and meet project objectives, business requirements and customer goals Participate in technical design discussions, develop technical solution documentation that is aligned with business objectives. Develop, test, and document custom development, integrations, and data migration elements of SERVICEMAX implementation. Analyze application and system problems and incidents; develop recommendations and solutions for those problems, implement those solutions, and provide communications on the associated actions, business impacts, and results. Provide thought & technology leadership on Field Service Management to customer & Practice Qualifications, Experience & Specialist Skills: Essential: Experience in at least one ServiceMax project is essential. Excellent understanding of Field service business Workforce Management, Asset Service Management, Warranty & Service Contract Management Salesforce Platform Architecture expertise Excellent knowledge of SERVICEMAX Configuration & Customization Strong SFDC Development Experience on both Classic(Apex, Visual Force, SOQL, SOSL) and Lightning(Aura) required. Integration skills 6+ years IT/FSM/SFDC experience preferable Minimum 4 years of experience as Salesforce Development Experience. Minimum 2 years experience on SERVICEMAX Configuration and development Experience with multiple Field Service Management products will be an added advantage Experience in Lightning Web Components(LWC) development will be added advantage Preferred candidate profile

The Operational Manager will manage the on-going and operation management of the Semarchy Platform. This involves five keys areas: A. Platform Management - Working with DevOps to ensure Semarchy is a robust and scalable solution. B. Release Management for Semarchy platforms and Semarchy applications. C. Support of BAU Semarchy Applications. D. Management of BAU Semarchy Resources. E. User Management. Job Description: Qualifications Bachelor s Degree or equivalent experience is required. 5+ years of technology implementation experience in the field of enterprise data management including, data integration, data transformation, system integration, and data analytics. 5+ years experience of service management 5+ years experience working with various methodologies including Agile. Knowledge of release management processes. Knowledge of master data management and enterprise data management concepts Hands on experience with relational design concepts [e.g., table design, table relationships, primary and foreign key designations]. Knowledge of cloud services. Knowledge of DevOps technologies and functions Experience with user acceptance testing SQL skills Strong customer service orientation; consistently meet internal and external client commitments; demonstrated desire to exceed expectations Strong client management skills; manage through challenging situations resulting in positive outcomes for Clients and Merkle Effective communication skills: ability to simplify and structure complex concepts to streamline interactions and highlight key points Effective presentation skills Demonstrated critical thinking, problem solving, planning and organizational skills Ability to adapt to various conditions and situations; ability to tolerate stressful situations and remain focused under pressure Ability to thrive in a complex environment consisting of geographically dispersed and highly matrixed teams Ability to interact with senior level resources effectively and confidently, both internally and with the stakeholders to ensure desired outcomes. Qualified individuals possess the desired attributes such as smart, curious, committed to vision, passionate, fun and pleasant, an achiever and having a sense of urgency. Willingness to travel when necessary - up to 25%

The Operational Manager will manage the on-going and operation management of the Semarchy Platform. This involves five keys areas: A. Platform Management - Working with DevOps to ensure Semarchy is a robust and scalable solution. B. Release Management for Semarchy platforms and Semarchy applications. C. Support of BAU Semarchy Applications. D. Management of BAU Semarchy Resources. E. User Management. Job Description: Qualifications Bachelor s Degree or equivalent experience is required. 5+ years of technology implementation experience in the field of enterprise data management including, data integration, data transformation, system integration, and data analytics. 5+ years experience of service management 5+ years experience working with various methodologies including Agile. Knowledge of release management processes. Knowledge of master data management and enterprise data management concepts Hands on experience with relational design concepts [e.g., table design, table relationships, primary and foreign key designations]. Knowledge of cloud services. Knowledge of DevOps technologies and functions Experience with user acceptance testing SQL skills Strong customer service orientation; consistently meet internal and external client commitments; demonstrated desire to exceed expectations Strong client management skills; manage through challenging situations resulting in positive outcomes for Clients and Merkle Effective communication skills: ability to simplify and structure complex concepts to streamline interactions and highlight key points Effective presentation skills Demonstrated critical thinking, problem solving, planning and organizational skills Ability to adapt to various conditions and situations; ability to tolerate stressful situations and remain focused under pressure Ability to thrive in a complex environment consisting of geographically dispersed and highly matrixed teams Ability to interact with senior level resources effectively and confidently, both internally and with the stakeholders to ensure desired outcomes. Qualified individuals possess the desired attributes such as smart, curious, committed to vision, passionate, fun and pleasant, an achiever and having a sense of urgency. Willingness to travel when necessary - up to 25%

Here's a job description based on the provided text, likely for a Technical Program Manager or Senior Technical Project Manager role given the responsibilities and experience level: Key Responsibilities Act as the Primary liaison between Vertical Program Managers, Regional Consultants, and Technical Build Teams for all implementation-related tasks for the Technical Shared Services teams. Demonstrate expertise in all facets of the Project Management lifecycle, including but not limited to: Requirements gathering Staff management Budget management Issue and risk mitigation Status reporting Act as a People Developer or mentor to internal colleagues, assisting in the continued development of best practices and employee development. Set performance goals for a project team or work unit. Monitor project and/or personnel performance, checking actual performance against planned performance to ensure technical, schedule, and budget goals are met or exceeded. Collect inputs and prepare weekly and monthly status reports as required. Explain any deviations from planned budgets and schedules. In addition, prepare and support quarterly management reviews. Lead Executive level meetings and escalations. Provide technical and leadership guidance and direction to personnel to ensure proper, timely completion of work. Assess the potential impact on own and others work, and develop and execute the best work solution. Manage escalated situations as proactively as possible, involving management as needed. Interact frequently with team, management, and customers to define project requirements and identify solutions consistent with defined terms, methodology, policy, and regulations. Develop strong customer relationships as a trusted advisor at project management, payroll manager, and senior management levels. Demonstrate strong attention to detail as well as the ability to function strategically within the account; proactively look at the big picture for project/customer short and long-term goals; identify and drive additional revenue opportunities within the account. Possess proven ability to manage multiple work streams within a customer while maintaining a strategic vision and focus (Enterprise-level deployments). Qualifications Good Technical Project Management work experience having managed packaged applications across the entire implementation lifecycle in either ERP, CRM, or HRMS for Global customers. Overall 8 to 10 years of experience in enterprise-level project deployments (multi-work stream) is required. Proven track record in leading technical projects in a shared services model. Strong leadership skills with the ability to work as part of the project team externally (customer) and internally (technical delivery team). Comfortable presenting to large and diverse audiences, including C-Level executives. Strong experience scheduling, and preparing presentations and status reports. Superb written and oral communication skills required. Ability to perform multiple tasks ranging from project management to coaching other team members. Well-versed with MS Office applications including MS Project, Excel, SharePoint, PowerPoint, Visio. Ability and willingness to travel up to 50% based on project needs. Broad knowledge of labor management, HR / Payroll, ERP, or similar domain products/systems is strongly preferred