8492 Service Management Jobs - Page 27

Locations : Hyderabad, Delhi, Mumbai, Pune, Bangalore, Chennai Experience Range : 5 to 12 Years Key Technical Skills: Design and develop infrastructure as code using Terraform on GCP. Lead and contribute to a large-scale cloud migration program. Collaborate with cross-functional teams to define, design, and deliver new features. Ensure the performance, security, and scalability of GCP architectures. Troubleshoot and resolve issues related to GCP services and applications. Provide technical guidance and mentorship to junior team members. Desired Skills: Infrastructure services, GCP - IT Service Management Consulting Qualifications Bachelor of Engineering.

Design a robust, secure, and optimized AWS architecture to implement large-scale enterprise data solutions and applications. Primary focus on AWS Glue, S3, Redshift, Lambda, Spark, AWS Athena, and AWS Aurora. Build CI/CD pipelines on AWS using CodeCommit, CodeBuild, CodeDeploy, and CodePipeline. 2 - 4 years of experience as an AWS Glue jobs developer. Experience with Python. Develop documentation throughout the software development life cycle (SDLC) & Agile methodology. Serve as an expert on applications and provide technical support. Experience supporting large data warehouse environments and service management processes. Qualifications Bachelor of Computer Application Bachelor of Computer ...

Significant knowledge and skills in the following areas: ITIL-based service management. Experience of working within and across the ITIL v3 framework and service value chain, including but not limited to: Incident Management (including Major Incident Management) Problem Management Knowledge Management Service Request Management Service Level Management Change Management Data, Asset & Configuration Management Continual Service Improvement (CSI) Qualifications: BACHELOR OF ENGINEERING

Desired Skills ITSM | Service Management Key Responsibilities Work in a team as Service Management expert for responding to RFP, RFI, RFQ. End to end ownership of Service Management solution. Define all elements of the solution model in sufficient detail to accurately estimate the cost, effort, timeline, and likelihood of success in delivering the solution with value for both the client and organization. Provide efforts, bill of material, cost models, and pricing sheets. Determine the cost parameters of all elements of the solution (transition, solution realization, ongoing operations) throughout the life of the bid cycle. Document all risks, issues, and mitigation strategies that could affe...

Desired Skills: Node JS GCP - IT Service Management Consulting Must-Have Strong proficiency in JavaScript, Typescript, and Node.js frameworks like Express and Fastify Experience in developing RESTful APIs and web services Experience in PostgreSQL, MongoDB, Redis Knowledge of modern authorization mechanisms, such as JSON Web Token Implementation of automated unit testing using Mocha and Jest Proven experience working in fully Agile teams Good-to-Have Knowledge on GCP and Dockers Understanding accessibility and security compliance (OWASP) Qualifications : Bachelor of Engineering

Desired Skills Node JS ReactJS TypeScript GCP - IT Service Management Consulting Responsibilities Full Stack Development using ReactJS and NodeJS. Design and implement RESTful APIs and integrate third-party services as needed. Proficient in JavaScript/TypeScript, HTML5, and CSS3. Design, build, and modify business-tier components, web applications, and database objects. Understand and apply DevOps practices and use Git for version control. Create prototypes, as necessary, to validate proposed solutions and seek feedback from stakeholders. Good to Have Understanding of Scrum Framework. Knowledge of ITIL Processes. Good communication skills. Qualifications Bachelor of Engineering

We are looking for a skilled Service Level Manager L2 with 5-8 years of experience in ITIL Service Level Management to join our team. The ideal candidate will have a strong background in managing service levels and ensuring customer satisfaction. Roles and Responsibility Manage and maintain high levels of customer satisfaction through effective service level management. Develop and implement strategies to improve service quality and reduce complaints. Collaborate with cross-functional teams to identify and resolve issues affecting service delivery. Analyze data and metrics to measure service performance and make recommendations for improvement. Ensure compliance with industry standards and b...

Databricks Technical Service Manager About the Job As a Technical Service Manager for Databricks at Allianz, you will lead the delivery and operational excellence of our Databricks service. This role requires technical expertise in cloud-based data platforms and a strategic mindset to ensure service reliability, scalability, and compliance. You will collaborate with cross-functional teams to drive customer success, manage risks, and align service delivery with business objectives. You will also ensure that Databricks services adhere to these standards such as COBIT, ISO/IEC 27001, and the EU Digital Operational Resilience Act (DORA) by implementing robust governance, risk management, and com...

Hands-on experience in ServiceNow Asset and Configuration Management Module. Knowledge and experience of Service Management/Operation processes and its environment. Familiarity with the ITIL framework as well as a high level of IT technical competence. Experience in CSDM & Service Mapping. Basic knowledge of Application Lifecycle and Environments. Excellent verbal and written communication skills, with the ability to interact and influence at all levels of the organization/project. Knowledge of Planning & Forecasting. ITIL foundation, ITIL intermediate - Service Design (SD) Planning. Knowledge and experience of Agile / Lean / Six Sigma methodologies and their application. ITIL certified. Gov...

Overview Knowledge Management Sr Business Analyst supports the Product Owner and KM Lead in managing all functional requirements related to Knowledge management for the PepsiCo process TPM, NA process transformation and platform (ServiceNow). The role facilitates gathering the requirements for Knowledge management across GCC, partnering with PE&A and IT to deliver the requirements, and managing the ongoing continuous improvement of the Knowledge management process and solution. Responsibilities Support the KM Lead in driving the ServiceNow migration projects, suggest an appropriate approach, define processes, develop discussion materials & communications, understand the varied knowledge asse...

As a Technical Support Team Lead at Infimobile, you will play a crucial role in overseeing the day-to-day operations of the Technical Support Team. Your responsibilities will include: - Acting as a senior agent to drive customer satisfaction through exceptional customer support - Providing direct supervision to the technical support staff, including recruitment, evaluations, and disciplinary actions - Mentoring and providing oversight, coaching, and training to the technical support team - Serving as the point of contact for technical escalations and ensuring all customer inquiries are resolved promptly and professionally - Recording and tracking team SLAs and workflows, and managing and rep...

As the Chief Technology Officer (CTO) at our company, your role will involve monitoring IT project progress, budgets, and reporting. You will be responsible for coordinating with other departments to align IT services with our business goals. Your key responsibilities will include: - Developing technical aspects of the company's strategy to ensure alignment with its business goals - Identifying and implementing new technologies that yield a competitive advantage in the business - Facilitating various functions and departments to use technology and automation profitably - Ensuring the functionality and efficiency of the system infrastructure - Playing an instrumental role in building quality ...

Role Overview: At EY, you will have the opportunity to build a career tailored to your unique strengths, supported by a global network, inclusive culture, and cutting-edge technology. Your individual voice and perspective are valued in contributing to EY's continuous improvement. Join us to create an exceptional experience for yourself and contribute to building a better working world for all. Key Responsibilities: - Manage support projects related to Guidewire Claim Center with a minimum of 9+ years of experience. - Work in shifts including India Shift, UK Shift, and provide On Call Support on a rotational basis. - Maintain and support applications, conduct testing, manage deployments, and ...

Prepare and run functional design workshops to create design specifications based on out-of-the-box functionality and customer requirements. Engage fully with customers around the technical solution, challenging and validating their requirements. Transform "solutionized" requirements into true business outcomes through thought leadership. Provide creative solutions to resolve business problems via customer requirements, considering technology (ServiceNow, HP), process gaps (ITSM/ITIL), and cultural challenges (people). Collaborate with Pre-Sales and Technical Architecture functions to support, validate, and deliver client presentations, workshops, and responses to technical and business enqu...

Project Role : Custom Software Engineer Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business needs, overseeing project timelines, and facilitating communication among stakeholders ...

ResponsibilitiesProcess and Continuous ImprovementDrive the strategy for R1 RCMs IT Asset Management (Hardware and Software) practiceCreate partnerships with IT Platform Owners, End user support, ITSM, Sourcing and other relevant areas within/outside of IT Ensure quality control through the lifecycle of IT assets by developing and implementing appropriate procedures to track and manage the IT Assets Safeguard a detailed inventory of hardware and software assets and apply the information gathered to enable immediate corrective action on vulnerabilities, strengthen policy/governance, support audits, understand the software spend and manage end of life/end of services risk avoidance Maintain th...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to pe...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

About Us Empowered By Innovation Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group s 170-year heritage of building sustainable communities. Anchor the Bid Management for large, strategic deals, right from the Deal Onboarding through Deal Planning, Deal Execution, Response Submission, Proposal Defense/Orals, Contracti...

CPQ Functional: The candidate must have a strong understanding and experience in Configure, Price, Quote (CPQ) functionality. This includes the ability to configure and manage pricing and quoting systems. Oracle Cloud: Proficiency in Oracle Cloud is essential. The candidate should have experience in implementing and managing Oracle Cloud applications. Customer Data Management: The candidate should have a strong understanding of customer data management principles and practices. This includes the ability to manage and analyze customer data to improve business operations and customer service. A Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related fi...

About Us Empowered By Innovation Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group s 170-year heritage of building sustainable communities. Anchor the Bid Management for large, strategic deals, right from the Deal Onboarding through Deal Planning, Deal Execution, Response Submission, Proposal Defense/Orals, Contracti...

Long Description About Birlasoft: Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CKA Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and...

Skills: ServiceNow Functional Consultant/ ServiceNow BA(ITSM/ CSM/ HRSD) Experience: 6+ years Location: Mumbai/ Pune/ Bangalore/ Noida/ Hyderabad Standardize/Optimize ITIL Service Management processes and functions for a large customer environment where IT services may get offered by multiple service providers Experience in Delivery and consulting for Change and Release Management Process. Experience to consult and plan for end-to-end ITSM/CSM / ITSM / HRSD function cum process implementation considering various business and strategic scenarios Reengineer existing processes and design new processes to dramatically improve productivity, quality and service, ensuring appropriate stakeholder in...

Salesforce Functional (Senior business analyst): Experience: 5-7 years Skill Details Must have good understanding of Salesforce Sales and Service Cloud Must have Automotive or Manufacturing domain experience Good understanding of DMS and related processes. Should have good understanding of Dealer management and Order management related processes. Should have good understanding of Salesforce, basic Salesforce Admin knowledge and its capabilities Must have experience of requirement analysis and detailing, fit-gap analysis, functional design documentation Must have experience in testing functionalities as per requirement Must have experience in conducting UAT with business users and trainings S...