8482 Service Management Jobs - Page 30

Purpose/Objective Key Accounts Manager for Data Center business acts as the primary interface between the customer and internal functions (operations, design & build, delivery, etc. ) for all post-sales activities and ensures timely and efficient onboarding of new customers, coordinating all internal and external stakeholders. Key Responsibilities of Role Act as the primary interface between the customer and internal functions (operations, design & build, delivery, etc. ) for all post-sales activities. Ensure timely and efficient onboarding of new customers, coordinating all internal and external stakeholders. Track and monitor day-to-day service delivery and ensure SLAs are being met across...

Purpose/Objective The ideal candidate will be responsible for overseeing all architectural aspects of our projects, ensuring adherence to quality standards, and driving innovation in design and construction processes. This role offers the opportunity to lead a talented team of architects, collaborate with cross-functional teams, and contribute. Key Responsibilities of Role Lead the architecture department and provide strategic direction for all architectural projects. - Collaborate with internal teams such as Engineering, Construction, and Project Management to ensure alignment on project goals and timelines. - Oversee the development of architectural designs, plans, and specifications in ac...

Job Description Responsible for executing customer success management strategy (customer retention, churn mitigation and driving adoption and consumption of services) by building and maintaining relationships with customers & handling escalations and special requests of customers related to aspects like performance, quality and improvements with the objective of enhancing customer experience. This is an operational role, responsible for delivering results that have direct impact on the achievement of results within the assigned account and business. Responsibilities Manage the customer life cycle customer onboarding, engagement and service adoption Work with cross functional teams- Professio...

Job Title: Head - Product Management & VDC IT Job Location: Chennai This role is responsible for defining and executing the IT product management and Virtual Delivery Center (VDC) IT strategy while ensuring the effective delivery of IT services that align with business objectives. This role leads cross-functional teams to drive innovation, optimize operational efficiency, and foster strong stakeholder relationships, ultimately enhancing the value of IT within the org anization. Through strategic oversight and a commitment to continuous improvement, the director will contribute to the overall success and profitability of the business. The role reports to the CIO of the Global Service Centre, ...

As a Problem Management Specialist in the Banking/Finance Domain at FIS, you will be an essential part of the team that provides 24x7 support and management of Problems. Your role will involve ensuring that Problem Management meets its goals and SLA/OLAs for clients. Key Responsibilities: - Manage all Problem Investigations and Known Errors effectively through the Problem Management lifecycle and accurately document them in the Service Management Toolset. - Attend Post Incident Reviews and ensure that any actions are captured and related to the appropriate Problem record(s). - Arrange and hold Problem reviews to discuss and progress complex and/or stalled problem investigations. - Classify, ...

As an AVP TPSP SDM at the company, you will work in a high-intensity, results-oriented team environment as a part of the Markets Service Management team in Mumbai. This team serves as a virtual extension of the Global Service Management team in London. Your primary responsibility will be to support Lead Service Managers in overseeing the delivery of Third-Party Service Provider (TPSP) services. You are expected to closely interact with counterparts in other regions and senior stakeholders to drive continuous improvement in BBPLC's Third Party Risk Management for more effective and proactive risk management. Key Responsibilities: - Support Global Markets Lead Service Managers in the day-to-da...

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Career Family Guidewire Policy Center Support Role Type Technical Engineering The opportunity Guidewire Policy Centre Support with 3 to 6 Yrs Your Key Responsibilities Contribute in various technical streams of Guidewire implementation project. Manages the integration of Guidewire software with other external systems. Design, modifies and implements Guidewire product suite. Skills And Attributes For Success Must be flexible to work in shifts (Rotational shifts inc...

Prepare pitch books and company profiles for clients. Conduct industry studies and generate reports on market trends. Analyze trading comps and precedent transactions to inform deal strategies. Develop valuation models to assess potential deals. Create company-focused discussion documents to facilitate client communication. Build and analyze different business and financial models to identify opportunities. Job Requirements MBA Finance from a reputed college or Qualified CA. Advanced knowledge of MS Excel and MS PowerPoint. Experience in conducting open-ended secondary research to garner industry insights. Excellent communication skills, both written and oral. Ability to work independently w...

SUMMARY SAP PI/PO Administrator Job Description Our client, a leading IT Technology & Services Management MNC, is seeking a skilled SAP PI/PO Administrator to join their team in Mumbai Powai. The successful candidate will be responsible for configuring new system functionality, providing system maintenance and enhancements in SAP projects and other integration projects. They will ensure the delivery of maximum business value through the exploitation of SAP standard functionality and configuration objects to achieve the desired end result. The role requires strong technical expertise in SAP PIPO and SAP BTP Integration Suite, as well as the ability to troubleshoot and resolve incidents and bu...

Develop and execute sales strategies to achieve business objectives. Build and maintain strong relationships with customers and stakeholders. Conduct market research and analyze data to identify trends and opportunities. Collaborate with cross-functional teams to develop and implement marketing campaigns. Provide exceptional customer service and support to clients. Identify and pursue new business opportunities to drive growth and revenue. Job Requirements Minimum 2 years of experience in sales and marketing or a related field. Strong knowledge of the pharmaceutical industry and its trends. Excellent communication, negotiation, and interpersonal skills. Ability to work independently and as p...

TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you re working in our four global Home Offices, Distribution Centers or Retail Stores TJ Maxx, shalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you ll find abundant opportunities to learn, thrive, and make an impacte join our TJX family a Fortune 100 company and the world s leading off-price retailer. Job Description: Job Title: Engineer II - Mobility - Supply Chain Delivery Com Services (India) What you will discover Inclusive culture and career grow...

Educational Requirements Bachelor of Engineering,Bachelor of Design Service Line WONG DOODY Responsibilities Responsibilities:Were seeking a Service Designer to transform how we deliver value to customers! In this role, youll focus on orchestrating seamless, end-to-end service experiences across our digital products. Youll bring together user research, journey mapping, and systems thinking to ensure that our services work well at every touchpoint online and beyond. Key Responsibilities: Service Design Strategy Lead the design of service blueprints and digital customer journeys, aligning them with business outcomes. Use research to identify pain points and opportunities in the customer experi...

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Infor WFM Workbrain Good to have skills : Oracle HCM Cloud Payroll Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Time keeping and scheduling solution; 10-20 % of AMS volume will need to be supported by vendor (estimated 30% of a full-time with Workbrain and J...

About The Role Project Role : Program/Project Management Lead Project Role Description : Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes. Must have skills : SAP Plant Maintenance (PM) Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Key Responsibilities:- Lead and support SAP SAM implementation and rollouts in the Service Management and Plant Maintenance space.- Conduct requirement gathering workshops with business stakeholders to map service...

Analyst II - Service Management (Enterprise Infrastructure) Mumbai Role Purpose: As an Analyst II - Service Management for Enterprise Infrastructure, you will play a critical role in managing and optimizing IT service management processes within the organization. You will support the enterprise infrastructure team by ensuring effective incident, problem, and change management, as well as by itoring service performance and driving improvements in service delivery. This role is ideal for someone with a strong background in IT service management frameworks and experience in managing enterprise-scale infrastructure services. Duties & Responsibilities: Service Management: Oversee and manage incid...

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, ital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recogniti...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow App Engine Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the development of custom applications using ServiceNow. Your typical day will involve collaborating with stakeholders to gather requirements, designing and implementing solut...

Role: Site Delivery Manager Location: Kharadi, Pune Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. Are you ready to lead and shape the future of our Global Business Services site in Pune? This is your chance to make a real impact by driving excellence, fostering engagement, and ensuring a world-class experience for our teams and customers. As Site Delivery Manager, you will be the heartbeat of our Pune GBS site. You ll lead local communication and engagement initiatives , ensuring the site is a vibrant and rewarding place to work. You ll champion minimum service standards, oversee compliance, and manage projects that bring new capabili...

Location: Pune Designation: Manager Consulting Technology and Transformation - ET&P: ServiceNow ServiceNow Developer (ITSM/ITOM/HRSD/GRC/ITAM) What impact will you make? Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you ll find unrivaled opportunities to succeed and realize your full potential. Deloitte is where you ll find unrivaled opportunities to succeed and realize your full potential. The Team Enterprise Technology and Performance is a Service Area comprising of Consulting professionals providing various service offerings ...

About The Role Project Role : Business Analyst Project Role Description : Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information. Must have skills : SAP CRM Sales Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for an experienced SAP S/4HANA Service Consultant to join our team for an ongoing SAP S/4HANA implementation project. The ideal candidate will have hands-on exper...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to gather requirements, developing application features, and ensuring that the applications function seamlessly within the existing...

About The Role Job Title - Amazon Connect + Level 6 (Senior Manager) + Entity (S&C GN) Management Level: Level 6 -Senior Manager Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: AWS Lambda and Lex bots, Pinpoint, Transcribe, Comprehend Experience: Minimum 14 year(s) of experience is required Educational Qualification: BE/B Tech/ M Tech/MBA from a Tier 1 or Tier 2 institute Job Summary The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketin...

Job Title - GN - SONG - Service - Nice CXOne - Senior Manager Management Level 06 / Senior Manager Location Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills Cloud contact center/ CCaaS / Conversational AI Good to have skills Nice CXone Experience Minimum 12 + years of experience is required Educational Qualification MBA/PGDM from tier 1 or 2 Job Summary You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Areas of Work :Nice CXone Contact Centre Solutions and Pre-Sales As part of these, you will drive the following Use strong project management skills Leverage good unde...

Job Title - GN - SONG - Service - ServiceNow - Senior Manager Management Level 06/Senior Manager Location Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills S erviceNow Good to have skills NA Experience Minimum 1 5 + year s of experience is required Educational Qualification MBA/PGDM from tier 1 or 2 Job Summary You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. Areas of Work Business Analyst/Functional Consultant ServiceNow Roles & Responsibilities As part of these, you will drive the following Management Consulting :Management consulting and business experience, with...

Job Title :Genesys_Level 6_Senior Manager_(Entity -S&C GN) Management Level :Level 6 Senior Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills : Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Experience :8+ years Educational Qualification :MBA from a tier 1 institute Job Summary :J...