1218 Service Management Jobs - Page 30

An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. A highly competent Functional Lead Consultant with a broad understanding of industry-based NetSuite business solutions and industry standard processes. This Functional Lead consultant position provides consistent innovative and high quality project delivery for complex engagements. This involves lot of collaboration with team, guiding highly complex activities involved in the successful implementation of NetSuite business solution, ensuring project quality and timely delivery within budget to the customer s satisfaction. Effectively applies Oracle s methodologies, policies, and procedures while adhering to contractual obligations. Minimum 6+ years of total experience relevant to this position including 5+ years of project leading experience. Full lifecycle NetSuite ERP Project/Delivery Management experience, from requirement development / definition to functional solution design, implementation , system testing, user acceptance testing, go-live and service management. Project leading experience in a consulting / IT services environment. Good understanding of NetSuite, architectures, concepts and its service offerings Good understanding of Industry solution (at least one Industry) and implementation aspects of engagement, integrated software solutions within constraints of time and budget; act as the domain guide on projects, providing coaching, mentoring, guidance and feedback to develop skills of team members; effectively communicate with management of customer organizations; develop and leads detailed solutions for moderately complex projects. Should have experience in leading offshore/onshore delivery team (functional and/or technical) with execution capability on the delivery of NetSuite, SaaS PaaS based solutions to extend and integrate with ERP; apply Oracle delivery methodology, processes, and leading best processes. Having NetSuite certifications is added advantage. CA/CPA/MBA background is an added advantage. Strong business writing skills and verbal communication. Strong analytical abilities and experience in quantitative project management, including financials and metrics. Strong people and team management experience. Must have experience in front facing and leading customer calls. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with management of customer organizations. Participates in business development activities. Develops and configures detailed solutions for moderately complex projects. As a Lead consultant, need to lead the projects E2E, work on multiple projects in parallel in the volume and velocity environment and deliver customer as per organizational standard. Need to front face the customer.

An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Minimum 6+ years of total experience relevant to this position including 5+ years of project leading experience. Full lifecycle NetSuite ERP Project/Delivery Management experience, from requirement development / definition to functional solution design, implementation , system testing, user acceptance testing, go-live and service management. Project leading experience in a consulting / IT services environment. Good understanding of NetSuite, architectures, concepts and its service offerings Good understanding of Industry solution (at least one Industry) and implementation aspects of engagement, integrated software solutions within constraints of time and budget; act as the domain guide on projects, providing coaching, mentoring, guidance and feedback to develop skills of team members; effectively communicate with management of customer organizations; develop and leads detailed solutions for moderately complex projects. Should have experience in leading offshore/onshore delivery team (functional and/or technical) with execution capability on the delivery of NetSuite, SaaS PaaS based solutions to extend and integrate with ERP; apply Oracle delivery methodology, processes, and leading best processes. Having NetSuite certifications is added advantage. CA/CPA/MBA background is an added advantage. Strong business writing skills and verbal communication. Strong analytical abilities and experience in quantitative project management, including financials and metrics. Strong people and team management experience. Must have experience in front facing and leading customer calls. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with management of customer organizations. Participates in business development activities. Develops and configures detailed solutions for moderately complex projects. Expect the resource to lead the project E2E and front face the customer and deliver as per organizational standard.

Required: 5+ years of overall Atlassian experience 2+ years of Jira Cloud administration experience 2+ years of Jira Service Management administration experience Experience with workflow automation Strong understanding of Atlassian governance and good practices Preferred: Atlassian certifications (ACP-120, ACP-100, ACP-400, ACP-300) Experience with ScriptRunner, Groovy, Nunjucks, Jira expressions Experience with REST API based third party integrations Experience with third-party automation apps, especially Automation for Jira and JMWE Okta administration Required: 5+ years of overall Atlassian experience 2+ years of Jira Cloud administration experience 2+ years of Jira Service Management administration experience Experience with workflow automation Strong understanding of Atlassian governance and good practices Preferred: Atlassian certifications (ACP-120, ACP-100, ACP-400, ACP-300) Experience with ScriptRunner, Groovy, Nunjucks, Jira expressions Experience with REST API based third party integrations Experience with third-party automation apps, especially Automation for Jira and JMWE Okta administration

About Solifi Solifi deliver a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. At Solifi, we believe that commerce is only as strong as the system it runs on. Our mission is to reshape finance technology by bringing together proven solutions into a singular powerful technology platform designed to help protect and scale financial organizations. We guard our customers by being precise and reliable, we guide their success by combining powerful technology with proven expertise, and we help them grow by unleashing their potential. About the Team The business operations and analytics team is responsible for the management, improvement, and output of the operational engine that drives the Solifi services and support businesses. Their work supports the entire operations organization which includes specialized teams of service delivery and support professionals in their quest to deliver and support best-in-class services related to Solifi s suite of technology solutions. Key stakeholders include Solifi s chief operations officer (COO) and the executive team, as well as service delivery leaders, project managers, consultant and developers who share Solifi s standards of excellence across client deliverables and relationships. About the Position The Business Operations and Analytics team is looking for an Operations Analyst to assist leadership in optimizing the customer experience while driving operational excellence and maximizing organizational effectiveness through a data driven approach. This person s primary responsibility will be to provide operational support to other business functions within the Services organization and to assist them in initiatives that help improve their data insights for optimizing operational Efficiencies. This person should be highly organized, experience collaborating with cross-functional teams and a passion for working in a hyper growth environment. You must have a deep understanding of how to maintain JIRA Service Management (JSM) - both for internal and portal views and be able to create and maintain custom fields, workflows, SLA timers and actions. This role will also be responsible for creating and maintaining operational reporting using Power BI, engagement in business process configuration in OpenAir and working with internal Generative-AI tools (such as Amazon-Q and CoPilot). Role and Responsibilities Responsibilities and Deliverables: Own and manage all aspects of the Customer Support systems and tools, primarily Jira Service Manager. Develop and execute support operations strategy, metrics, systems, and process roadmaps, workstreams, and operating procedures to ensure a seamless, scaled, and world-class experience for customers. Provide insights that drive improvements in efficiency, quality, response times and satisfaction across the entire customer support organization. Work closely with vendors to ensure we have the best-in-class tools and metrics. Manage a fast-paced queue of requests, prioritize requests according to business impact, and drive to appropriate completion dates. Define and own all metrics and dashboards, providing visibility of the daily, weekly, and monthly performance of the team and channels. Partner with Global Support Leadership to drive quarterly and yearly planning process. Support systems integrations and wider data model management within the Operations and Analytics team About You Strong analytical and problem-solving abilities to include navigating complicated problem resolutions Proven track record managing customer centric tasks in Jira Service Management Ability to use data storytelling to communicate trends within the Customer Support organization Minimum 3+ years total working in Support or Operations role, with SaaS experience as a nice to have Experience with administrating or as an end-user of OpenAir helping to improve Service delivery, operational efficiency and making data driven decisions Ability to think systematically to drive efficiencies and streamline operations. Comfortable with taking processes and implementing them within a support system with the appropriate data structures logic and validations Exceptionally results oriented mindset; analytical and methodical approach to identifying challenges and measuring impact and strong ownership in tracking metrics and outcomes. Excellent verbal and written communication; skilled with communication at all levels and can communicate complex topics with simple language. Strong work ethic and a bias for action. Thrives in a fast-paced environment with a high rate of change. Experience of maintaining Generative AI tools such as Amazon-Q and CoPilot would be advantageous Preferred Experience Level 3 years Preferred Education Level Bachelors Degree Employment Basis Full Time Benefits Group Medical Insurance, Group Personal Accident, Employee Anniversary gift, Loyalty Bonus, Employee Referral Bonus, Rewards and Recognition program, Wellness Allowance, Privilege Leave (PL): 15 days per year, Casual Leave (CL) 12 days per year, Maternity/paternity/Bereavement leave

As a member of the Consulting organization, you are responsible for ensuring that a quality, integrated software solution is delivered in a timely manner, at budget, and to our clients satisfaction. This involves working closely with the client to understand and manage their expectations, as well as working closely with Oracle and third-party vendors to ensure delivery. A highly proficient project management professional with a broad understanding of industry-based business solutions and industry standard processes. This project management position provides consistent innovative and high-quality project leadership for complex engagements. Employs independent judgment in guiding highly complex activities involved in the successful implementation of an integrated business solution, ensuring project quality and timely delivery within budget to the customer s satisfaction. Effectively applies Oracle s methodologies, policies, and procedures while adhering to contractual obligations. Full lifecycle ERP Project Management experience, from requirement development / definition to functional solution design, implementation (Convert, Integrate, Extend), system testing, user acceptance testing, launch and service management. Solid experience in Functional/Technical Leadership roles during the initial stage of the career Industry recognized Project Management certifications such as PMI or Prince II. Strong business writing skills and verbal communication. Strong analytical abilities and experience in quantitative project management, including financials and metrics. Strong people and team management experience. Creates and manages an overall project plan (including budget, structure, schedule, and staffing needs) for one or more Oracle engagements. Monitors and reports progress/changes against the plan. Drives implementation by providing motivation and direction. E2E program/Project management, need to handle multiple projects in volume and velocity environment and deliver successfully as per organizational guideline.

: Network Deployment Level 2 Engineer 10+ years industry experience in networking environment Good networking technology skills along with a good understanding of cross platform technologies; Certified technical engineer (typically Cisco CCNP or comparable); Good technical ability to build new network environment; Good technical ability to prepare, document and deploy changes in a network; Technical ability to understand the issues related to day to day operations; Strong understanding of ITIL and service management principals; Good ability to follow documented deployment processes; Very good knowledge of L3 loop prevention protocols such as spanning-tree; Good technical knowledge of L3 protocols like HSRP, VRRP, VTP, 802.1Q, Flex Link, LACP, etc.; Detailed technical knowledge of routing protocols such as OSPF, EIGRP, BGP, RIP, etc. and is able to troubleshoot them; Detailed technical knowledge of Cisco operating systems such as IOS and NX-OS and is able to troubleshoot them; Basic understanding of Firewalls and network security concepts; Good ability to analyse and troubleshoot network issues with a network sniffer like Wireshark; Basic understanding of proxy servers; Strong experience with change request management systems; Good experience with network monitoring / management tools/ analysis tools; Good experience with liaising with carriers and vendors for installations; Service management expertise and ability to manage, improve service levels; Good analytical skills to evaluate problem; Good communication skills, fluent in local language and English (written/verbal) Excellent team worker, able to work in virtual global teams in a matrix organization

Position Summary Statement: The Service Desk Analyst II at Herbalife International plays a meaningful role, offering top-tier technical advice and mentorship to IT users. This opportunity stands out as it merges customer service excellence with technical expertise, striving for flawless incident resolution and outstanding timeliness. Detailed Responsibilities/Duties : Level II Provides world-class service desk support to all Herbalife Nutrition employees. Offers 1st and 2nd level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Monitors tickets assigned to the queue, processing them first-in first-out based on priority, and redirects issues to the accurate resource. Applies business/technical support concepts to perform Tier 1 and 2 technical support, advancing issues that require upper 2nd or 3rd level support. Applies and maintains the service management tracking software. Manages follow-ups and hand-offs on behalf of the user to ensure a seamless experience. Provides comprehensive technical support, including deploying, configuring, and troubleshooting desktop PCs, laptops, peripherals, mobile devices, and software. Installs, modifies, and repairs computer hardware and software. Skills Required: Outstanding communication skills. Strong documentation skills for efficiently managing blocking issues. Proven problem-solving and troubleshooting abilities. Solid understanding of IT concepts and practices with extensive knowledge of personal computers. Familiarity with remote tools and a Windows-based enterprise environment. Solid understanding of ITIL and Service Management principles. Qualification and Experience Required: Minimum of 3 years experience in Service / Help desk or a related field. Bachelors or equivalent experience in Information Technology or a related field preferred. An equivalent combination of experience may be considered in lieu of education. Principles Related Proficiencies: Ethical: Complies strictly with policies and procedures, upholding our values with integrity, honesty, and respect. Leader: Meets challenges head-on to uphold quality standards and efficiency goals, setting an example of trust, transparency, and open communication. Collaborative: Works cooperatively, freely shares information, and celebrates individual and team achievements. Demonstrates strong teamwork skills. Looks Beyond Oneself: Demonstrates humility, values a diverse group of backgrounds and ideas, and builds positive relationships with teammates and distributors. Drives Innovation: Proposes creative solutions, respects others ideas, and drives them forward to implementation. Delivers Change: Adapts to different working environments and responds positively to new duties and assignments, inspiring change forward.

Please review EMEAI Description box POSITION SUMMARY STATEMENT: This position is responsible for helping maintain the uptime and stability of Herbalifes storage devices. It is also responsible for helping maintain the defined Service Levels Agreements and Operational Level Agreements within Herbalife. This person primary responsibility will be to work with our SAN s and Storage Solutions. The Storage Engineer III will also make recommendations to improve Storage Area Networks and maintain documentation by keeping it current. The position will also take a lead role with projects such as new hardware rollouts, storage performance tuning, solving and diagnostics. DETAILED RESPONSIBILITIES/DUTIES: Manage all the Storage systems (Symmetrix VMAX850F/950F, PowerMax8000/8500, VNX (12 series) arrays, ISILON/PowerScale, Unity, PowerStore, HP3PAR8440 and HPMSA2040) Administer Storage allocation, decommission for both Block and File storage. Scanning of the provisioned storage for different OS Platforms (Windows, Linux and Vmware) Have good knowledge on business continuity solutions like Time finder Clone, SNAPVX. Implement data replication/migration solutions such as SRDF, SAN Copy, SyncIQ Open Replicator Administer brocade SAN switches (ED-DCX6-8B, DS-6620B DS-300B). Good knowledge in managing tools like SYMCLI, Unisphere, OneFS, Brocade CLI PowerStore Manager. Good experience in installation/upgradation of multipathing software PowerPath, Solution Enabler, NavisecCli on Linux servers. Good experience on SAN management to support all kinds of Host operating systems Linux, Windows, ESXi servers. Deep Fixing skills with different storage technologies Performs risk assessments and testing of data processing systems. Drives improvement initiative and enhancements for the current configuration. Creates SOP s and educate the team on the same. Able to provide performance reports of storage arrays. Able to Collaborate with different Platform and Application teams to understand their requirements. Act as a technical expert and provides guidance on data storage. Plan and execute Storage array code upgrades and enhancements. Skills: Required Strong communication skills Ability to solve problems. Ability to administer, configure, and support Enterprise Storage Environments and backups. Proficient in data management tools for structured and unstructured data Strong knowledge of system integration with databases, networking, backup, and virtual environments Basic understanding of ITIL / Service Management Principles Certificates / Training: Preferred: relevant certifications for cloud or on-premises storage technologies Experience: 8+ years Storage Engineering Experience Preferred: 10+ years IT Experience Education: Bachelors in Information Technology or related field Principles Related Competencies: Ethical Follows policies and procedures; Takes the high road and upholds our values; Maintains confidentiality; Acts with integrity, honesty and respect. Leader Meets challenges head on to uphold quality standards, productivity goals, and values; Sets an example, building a culture of trust, transparency, and open communication; Is aligned with organizational direction Collaborative Works cooperatively with others offers and accepts help; Freely shares information as appropriate; Open to and willing to provide feedback; Strong contributor to the team s results; Celebrates the individual and the team; Ability to clearly communicate. Looks Beyond Oneself (Teammate) Demonstrates humility and willingness to recognize and give credit to others; Works well alongside people of different backgrounds and ideas; Builds good relationships with others; Values Distributors and teammates. Drives Innovation Make valuable contributions through: Proposing ideas and creative solutions to employee, distributor and/or customer challenges; Listening to and respecting others ideas through collaborating and helping develop those suggestions; Driving ideas forward to implementation. Delivers Change Delivers Change Through: Adapting to different working environments; Responding positively to change including new duties and assignments. Qualifications Please review EMEAI Description box

POSITION SUMMARY STATEMENT: This position is responsible for helping maintain the uptime and stability of Herbalifes storage devices. It is also responsible for helping maintain the defined Service Levels Agreements and Operational Level Agreements within Herbalife. This person primary responsibility will be to work with our SAN s and Storage Solutions. The Storage Engineer III will also make recommendations to improve Storage Area Networks and maintain documentation by keeping it current. The position will also take a lead role with projects such as new hardware rollouts, storage performance tuning, fixing and diagnostics. DETAILED RESPONSIBILITIES/DUTIES: Level III Manage all the Storage systems (Symmetrix VMAX850F/950F, PowerMax8000/8500, VNX (12 series) arrays, ISILON/PowerScale, Unity, PowerStore, HP3PAR8440 and HPMSA2040) Administer Storage allocation, decommission for both Block and File storage. Scanning of the provisioned storage for different OS Platforms (Windows, Linux and Vmware) Have good knowledge on business continuity solutions like Time finder Clone, SNAPVX. Implement data replication/migration solutions such as SRDF, SAN Copy, SyncIQ Open Replicator Administer brocade SAN switches (ED-DCX6-8B, DS-6620B DS-300B). Good knowledge in managing tools like SYMCLI, Unisphere, OneFS, Brocade CLI PowerStore Manager. Good experience in installation/upgradation of multipathing software PowerPath, Solution Enabler, NavisecCli on Linux servers. Good experience on SAN management to support all kinds of Host operating systems Linux, Windows, ESXi servers. Deep Solving skills with different storage technologies Performs risk assessments and testing of data processing systems. Drives improvement initiative and enhancements for the current configuration. Creates SOP s and educate the team on the same. Able to provide performance reports of storage arrays. Able to Collaborate with different Platform and Application teams to understand their requirements. Act as a technical expert and provides guidance on data storage. Plan and complete Storage array code upgrades and enhancements. Qualifications: Skills: Required Strong communication skills Ability to solve problems. Ability to administer, configure, and support Enterprise Storage Environments and backups. Proficient in data management tools for structured and unstructured data Strong knowledge of system integration with databases, networking, backup, and virtual environments Basic understanding of ITIL / Service Management Principles Certificates / Training: Preferred: relevant certifications for cloud or on-premises storage technologies Experience: Level III 5+ years Storage Engineering Experience Preferred: 7+ years IT Experience Education: Required Bachelors in Information Technology or related field Principles Related Competencies: Ethical Complies with policies and procedures; Takes the high road and upholds our values; Maintains confidentiality; Acts with integrity, honesty and respect. Leader Meets challenges head on to uphold quality standards, productivity goals, and values; Sets an example, building a culture of trust, transparency, and open communication; Is aligned with organizational direction Collaborative Works cooperatively with others offers and accepts help; Freely shares information as appropriate; Open to and willing to provide feedback; Strong contributor to the team s results; Celebrates the individual and the team; Ability to clearly communicate. Looks Beyond Oneself (Great Teammate) Demonstrates humility and willingness to recognize and give credit to others; Works well alongside people of different backgrounds and ideas; Builds good relationships with others; Values Distributors and teammates. Drives Innovation Make valuable contributions through: Proposing ideas and creative solutions to employee, distributor and/or customer challenges; Listening to and respecting others ideas through collaborating and helping develop those suggestions; Driving ideas forward to implementation. Delivers Change Delivers Change Through: Adapting to different working environments; Responding positively to change including new duties and assignments. Qualifications Please review EMEAI Description box

Job Description: We are seeking a seasoned SCM with proven experience in Jal Jeevan Mission (JJM) projects and a strong background in Service Management The ideal candidate will have hands-on expertise in managing service contracts, coordinating with vendors and internal teams, and ensuring delivery as per agreed SLAs. This role involves getting work executed through vendor or partner employees, ensuring performance and compliance throughout the contract lifecycle. Key Responsibilities: Lead end-to-end management of service contracts including vendor identification, onboarding, execution, monitoring, and closure Oversee and drive service delivery by coordinating with vendor or partner employees, ensuring work completion as per defined SLAs Act as the primary liaison between Business Units and the SCM team to ensure alignment, timely execution, and contract adherence Monitor performance of service vendors/partners and ensure compliance with contractual obligations Ensure timely reporting and tracking of deliverables, documentation, and progress updates Collaborate with cross-functional teams including finance, legal, and project management for contract governance Handle procurement planning, vendor development, service quality assurance, and risk mitigation Maintain project documentation, MIS, dashboards, and budget tracking for service-related engagements Ensure compliance with organizational policies and statutory norms Must possess deep knowledge of Jal Jeevan Mission guidelines, execution frameworks, documentation standards, and supply chain expectations Manage multiple internal and external stakeholders in a fast-paced, execution-driven environment Required Skills and Experience: Bachelors degree in Engineering / Supply Chain / Business or a related field (MBA preferred) Minimum 10 years of experience in Project Management and Supply Chain Management with a focus on service contracts Mandatory experience in managing projects under Jal Jeevan Mission (JJM) Strong experience in getting work executed through vendor employees , ensuring SLA compliance Excellent stakeholder management, project coordination, and communication skills Strong analytical and negotiation skills Proficient in MS Office and ERP systems (SAP / Oracle preferred) Experience in vendor management, procurement, and contract lifecycle governance

Responsibilities: * Lead service team * Ensure customer satisfaction * Manage after sales services * Collaborate with sales department * Meet revenue targets

Project Role : Tech Delivery&Op Excellence Practitioner Project Role Description : Understand how to deliver value to clients, and use that commercial competency to apply methods or certifications appropriately. Attention to detail and deep expertise allow them to see inherent risks or improvement opportunities that others may not. Work directly with client teams to ensure a high standard of delivery and operational excellence are met. Must have skills : Governance Risk Compliance (GRC) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Tech Delivery & Op Excellence Practitioner, you will understand how to deliver value to clients and apply methods or certifications appropriately. Attention to detail and deep expertise allow you to see inherent risks or improvement opportunities that others may not. Work directly with client teams to ensure a high standard of delivery and operational excellence are met. Key responsibility:- Risk and Compliance senior Analyst works with the Application service delivery organization and other compliance related functions to help:- Perform audits/reviews to assess risks in Application development and maintenance service environment- Manage risk in Application development and maintenance service to an acceptable level - Increase the level of awareness of and compliance with policy and process related matters - Support successful completion of various external compliance certification programs and internal compliance assessments- Introduce continual improvement including lessons learned from matters requiring intervention- This successful candidate for this role will be a member of a dedicated team operating a Controls and Compliance function, which will perform audit style reviews of Application Development & Maintenance Services outsourcing engagements covering compliance matters and operational service management and service delivery good practice.Must-Have Skills/ Qualifications:- Minimum of 1-year experience in Auditing principles and practices (sample qualifications*:CISA, ISO 27001 Lead Auditor)- Minimum of 1-year experience in Application security/audit roles in Application development & maintenance service industry(sample qualifications*:EC-Councils CASE (Certified Application Security Engineer), CEH(Certified Ethical Hacker), - Agile Methodology( Certified Scrum Master), DevOps Certification, CMMI for Development- Knowledge of secure SDLC models, secure coding standards, OWASP Top 10, threat modeling, SAST(Static Application security testing), DAST (Dynamic Application security testing), single sign on, Encryption - Minimum of 1-year experience in Operational compliance requirements)- Contract Management / Service Reporting(including Service Level Agreements and Operational Level Agreements)- Risk management or assessment (sample qualification*:CRISC)- Knowledge of cloud environment and services (sample qualification*:Microsoft Azure/AWS/Google Certifications)- Team and stakeholder managementNice-to-Have Skills/ Qualifications:- Data privacy and protection (sample qualifications*:CIPM, CIPT, CIPP)- CISSP*, CISM*, CISA*, CCSK*, CCSP*- SOC1 and SOC2 (SSAE16 / ISAE3402) awareness- Business Continuity and Disaster Recovery awareness (ISO 22301) Professional Attributes:1:Good communication2:Teamwork3:Problem Solving Capabilities4:Work Planning and Management 5:Quick Learner6:Eager to take on responsible task7:Dedicated and Focused Educational Qualification:1:MBA-Information Security/ IT2:BE/B-Tech with CS/IT/related domain3:BSc- IT Additional Information:(i.e., travel, overtime %)1:Occasional within country travel 2:Flexibility in working hours Qualification 15 years full time education

Skill required: Pharmacovigilance Operations - Pharmacovigilance & Drug Safety Surveillance Designation: Pharmacovigilance Services Assoc Manager Qualifications: Bachelor of Pharmacy/Master of Pharmacy Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Life Sciences R&D vertical. Our services span across the entire life sciences enterprise, from research laboratories, clinical trials support, and regulatory services, to pharmacovigilance and patient services solutions. Employees under this span will be a part of one of the sub-offerings - Clinical, Pharmacovigilance & Regulatory, helping the worlds leading biopharma companies bring their vision to life enabling them to improve outcomes by converging around the patient, connecting scientific expertise with unique insights into the patient experience.Management of the Affiliate Mailbox, reconciliation of reports per process, and performance of all written follow-up attempts to include both Serious and Non-serious cases.Create and manage case identification, data entry, MedDRA coding, case processing, submission, and follow-ups for ICSRs in the safety database as per client guidelines and applicable global regulatory requirements. What are we looking for Operation leadOperation lead Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Bachelor of Pharmacy,Master of Pharmacy

Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do DUTIES AND RESPONSIBILITIESMonitor daily operational metrics (SLA/KPI s/Adherences etc...) on real time basis Publishing real time reports for performance monitoring ,coordinating with internal/ external stake holders as in when required Preparing RCA, Maintaining Downtime trackers , Proposing schedule changes to meet performance , Acting on Roster Swap / Week off Swap / Break Swap requested received through email or tool. Deliver timely ad hoc and standard operational reports Work with process subject matter experts from each functional team Assist in designing insightful report views (excel-based or tool-based or dashboards) Provide regular and ad-hoc results interpretation to Accenture management as requested Utilize data to identify trends and opportunities for improvement Work with other teams and stakeholders to identify opportunities to improve performance results in accordance with contractual agreements between Accenture, vendors and clients Perform Quality Assurance (QA) on reporting analysis performed by other reporting groups as neededThe Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for EY QUALIFICATIONS/S Make/propose improvements to work products, services or processes Excellent oral and written communication skills. Comply with Accenture standards, procedures and policies Build skills (self or others) needed to execute responsibilities Working experience on WFM tools, applications and functions is preferredOVERALL PURPOSE OF JOB:Responsible to execute all WFM related activities as directed by function and/or supervisor. Exhibit collaboration and effective communication skills to generate quality outcomes. Whenever necessary do the root cause analysis for leadership and/or client.** Willing to work in 24*7 environment with rotational shifts and Week offs . Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleAbility to perform under pressureAgility for quick learningAbility to work well in a teamWritten and verbal communicationMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Service Integration and Management (SIAM) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Ensure timely resolution of technical issues.- Collaborate with cross-functional teams to troubleshoot and resolve system issues.- Document troubleshooting steps and solutions for future reference.- Provide training and guidance to junior team members.- Stay updated on emerging technologies and industry trends. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Integration and Management (SIAM).- Strong understanding of ITIL framework.- Experience in IT service management tools like ServiceNow.- Knowledge of network protocols and configurations.- Hands-on experience in system administration.- Good To Have Skills: Experience with ITIL certification. Additional Information:- The candidate should have a minimum of 3 years of experience in Service Integration and Management (SIAM).- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAbility to work well in a teamAdaptable and flexibleAgility for quick learningWritten and verbal communicationAbility to meet deadlinesMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills : Critical Incident Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Platform Engineer, you will be responsible for creating production and non-production cloud environments using the proper software tools. Your role involves deploying the automation pipeline and automating environment creation and configuration, ensuring seamless operations for projects or products. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Implement automation pipeline for environment creation.- Ensure proper configuration of cloud environments.- Collaborate with cross-functional teams for project success.- Troubleshoot and resolve critical incidents efficiently.- Continuous improvement of cloud environment performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management.- Strong understanding of incident response procedures.- Experience in managing critical incidents effectively.- Knowledge of ITIL framework for incident management.- Hands-on experience with incident management tools.- Good To Have Skills: Experience with IT Service Management tools. Additional Information:- The candidate should have a minimum of 3 years of experience in Critical Incident Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Sales Operations - Sales Enablement Designation: Delivery Lead Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "-Candidate should have overall experience 20+ years with 10+ years of experience in operational excellence, process improvement. Preferably in a GBS or a BPO organization-Working with ""C"" level of the organisation.-Proven track record of leading large-scale process improvement and automation initiatives in a global, matrixed environment.-Experience in managing risk and controls frameworks and driving operational compliance.-Deep expertise in Lean Six Sigma methodologies and operational excellence principles.-Strong understanding of automation technologies and tools, with the ability to drive technology-driven process improvements.-Excellent leadership and collaboration skills, with the ability to influence cross-functional teams and stakeholders.-Analytical mindset with strong problem-solving capabilities and attention to detail.-Outstanding communication and presentation skills, with the ability to clearly articulate complex concepts to diverse audiences.Domain skills:-Sales Operations, Sales Enablement, Partner operations, Partner Enablement-Good understanding of Go To Market models""- Integration of Marketing & Sales operations.- Ability to manage multiple stakeholders- Problem-solving skills- Commitment to quality- Negotiation skills- Thought Leadership- Good working knowledge in High Tech industryDomain skills:Pricing & Rebate management, Order Management, Incentives, Rebates, Warranty services, Logistics and returns management""Mandatory:Certified Black belt Six SigmaOptionalPMPi certification or experienceERP Skills: Salesforce, SAPAdditional ERP skills (preferred):Varisense, Anaplan" Roles and Responsibilities: "1. Continuous Improvement & Innovation:Develop and lead the implementation of Lean Six Sigma methodologies to streamline processes, eliminate waste, and enhance quality.Establish a maturity framework for operational excellence, driving standardization and improvement across GBS.Identify and execute opportunities for innovation within processes and operations to increase value and efficiency.2. Automation & Technology Ownership:Oversee the integration of advanced automation tools and technologies to optimize workflows and reduce manual effort.Collaborate with IT and other stakeholders to manage technology ownership and ensure seamless implementation.Drive the realization of automation benefits by aligning initiatives with business goals.3. Process Management & Governance:Lead efforts to strengthen process management frameworks, ensuring end-to-end ownership and accountability.Develop and maintain risk and controls frameworks to mitigate operational risks and ensure compliance.Establish governance models and reporting mechanisms to track progress and impact.4. Cross-Functional Collaboration:Work closely with Service Management, Program Management Office, and Center Leadership teams to align operational goals with broader GBS objectives.Provide leadership and guidance in fostering collaboration and knowledge sharing across functions and geographies.Serve as a key point of contact for operational excellence initiatives across the organization.5. Outcome Delivery:Ensure delivery of measurable outcomes, including improved quality, efficiency, and customer satisfaction.Drive transparency in service delivery through robust governance and reporting mechanisms.Collaborate with stakeholders to align operations with organizational goals, enabling value realization and operational alignment across geographies." Qualification Any Graduation

: 2025-05-19 Country: India Location: 1st Flr, Wing B, North Gate Phase-II, Modern Asset, Sy.No.2/2, Venkatala Village, Yelahanka Hobli, Bangalore - 560064, Karnataka Position Role Type: Unspecified The RTX Asset Management (AM) organization is looking for a Software Asset Management Technical analyst to support the Enterprise Infrastructure Services Asset Management Program(s). This role will coordinate delivery of Software Asset Management technologies across RTX. This position will collaborate, shape, and assist in the ServiceNow SAM Pro implementation, by driving SAM AM technologies solutions in a Systems of System approach for Business requirements utilizing RTX harmonized systems and practices. This position will interface between Systems Owners and RTX Corporate AM teams. This will position will ensure integration and automation opportunities are realized related to Asset Management systems & tools. Responsibilities include system to system enhancements and automation improvements to the Asset Management System. Drive systematic and tool improvements and recommend innovative solutions to business challenges. The successful candidate will be customer-focused, process oriented, analytical, and have excellent collaboration skills. This lead position is self-motivated, friendly and has a passion to support customers in an efficient and effective manner. Job Duties & Responsibilities include: Provide requirements input and aid the development and implementation of standards, processes, and tools throughout SAM lifecycles. Proficiency in utilizing ServiceNows Software Asset Management Professional (SAM Pro) tool. This includes competency in managing software licenses, optimizing software usage, and ensuring compliance with software agreements. Implement and maintain the ServiceNOW SAM Pro module, ensuring it is configured correctly and meets the organization s needs. Ensuring effective tracking and management of software assets across the organization. Strong understanding of software licensing models and compliance. Knowledge of cloud computing and virtualization technologies. Understanding of cybersecurity principles as they relate to software asset management. Enforce policies and procedures for software asset management, including procurement, deployment, usage, and retirement of software. Provide training and support to team members and other stakeholders on software asset management best practices and the use of ServiceNOW SAM Pro. Generate reports and dashboards to provide insights into software usage, compliance, and optimization opportunities. Collaborate with Systems and Tools owners to enhance Asset Management System capabilities to support business requirements. Map and rationalize Software Asset Management variables and attributes between various systems & tool sets. Optimize and simplify Asset Management System capabilities to enhance AMS user and process experience. Experience/Qualifications - Required: 8 Years Experience in Asset Management Service Operations with BS or BA Degree or Advanced Degree with 7 years experience desired. Proficiency in ServiceNow SAM Pro module and related ITAM/ITSM tools. This position requires strong executive presence, project management and systems knowledge of asset and service management solutions (Tanium, Axonius, Eracent, ServiceNow, SCCM, VCenter, etc.). Experience working with all levels of a large organization globally including cross-business teams globally and external vendors. Proven skills in process documentation, improvement methodologies, change management, and project implementations. Results-oriented with strong written and oral communication including presentation skills. Ability to deal well with ambiguous and undefined problems. Strong business acumen, data management, analytical and negotiation skills. Education: Advanced Degree or BS/ BA General Management, Information Technology, Computer Science, Strong business acumen, data management, analytical and negotiation skills. . Privacy Policy and Terms: Click on this link to read the Policy and Terms

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleWritten and verbal communicationAbility to meet deadlinesAbility to work well in a teamAbility to perform under pressureMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Cloud Services Engineer Project Role Description : Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends. Must have skills : Cloud Based Service Management Process Design Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Services Engineer, you will act as a vital link between clients and Accenture's operations teams, facilitating support and managing escalations. Your typical day will involve communicating the health of service delivery to stakeholders, addressing performance issues, and ensuring that cloud orchestration and automation capabilities are functioning optimally. You will hold performance meetings to discuss data and trends, ensuring that services meet the expected service level agreements with minimal downtime, thereby contributing to the overall efficiency and effectiveness of cloud services. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular communication between clients and internal teams to ensure alignment on service delivery.- Analyze performance metrics and prepare reports to inform stakeholders of service health and areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Based Service Management Process Design.- Strong understanding of cloud service models and deployment strategies.- Experience with cloud orchestration tools and automation frameworks.- Ability to analyze and interpret service performance data.- Familiarity with incident management and escalation processes. Additional Information:- The candidate should have minimum 5 years of experience in Cloud Based Service Management Process Design.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : ServiceNow IT Service ManagementMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that enhance operational efficiency, and ensuring that applications are aligned with business objectives. You will also engage in problem-solving activities, providing support and guidance to your team members while continuously seeking opportunities for improvement and innovation in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application development tasks. Professional & Technical Skills: - Must To Have Skills: Development experience in ServiceNow Human Resource Service Management (HR).- Good To Have Skills: Development experience with ServiceNow IT Service Management.- Strong understanding of application design principles and methodologies.- Experience in configuring and customizing ServiceNow applications.- Proficient in scripting languages relevant to ServiceNow development. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow Human Resource Service Management (HR).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Oracle Integration Cloud Service (ICS) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Your typical day will involve coordinating various projects through effective contract management and shared service coordination. You will also focus on developing and maintaining strong relationships with key stakeholders and sponsors, ensuring high levels of commitment and enabling the strategic agenda of the organization. This role requires a proactive approach to problem-solving and a commitment to fostering collaboration across teams to achieve shared goals. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and implement necessary adjustments to ensure successful outcomes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Integration Cloud Service (ICS).- Strong understanding of cloud integration methodologies and best practices.- Experience with API management and service orchestration.- Familiarity with enterprise application integration concepts.- Ability to troubleshoot and resolve integration issues effectively. Additional Information:- The candidate should have minimum 7.5 years of experience in Oracle Integration Cloud Service (ICS).- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Site Reliability Engineering Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Your day will involve overseeing project delivery, managing contracts, and fostering stakeholder relationships. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead project delivery and ensure successful outcomes- Manage contract negotiations and service agreements- Develop and maintain relationships with key stakeholders Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering- Strong understanding of IT service management principles- Experience in project management and contract negotiation- Knowledge of shared service coordination- Hands-on experience in stakeholder management- Familiarity with strategic agenda development Additional Information:- The candidate should have a minimum of 7.5 years of experience in Site Reliability Engineering- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education