Problem Management with Banking / Finance Domain (Rotational Shifts)

As a Problem Management Specialist in the Banking/Finance Domain at FIS, you will be an essential part of the team that provides 24x7 support and management of Problems. Your role will involve ensuring that Problem Management meets its goals and SLA/OLAs for clients. Key Responsibilities: - Manage all Problem Investigations and Known Errors effectively through the Problem Management lifecycle and accurately document them in the Service Management Toolset. - Attend Post Incident Reviews and ensure that any actions are captured and related to the appropriate Problem record(s). - Arrange and hold Problem reviews to discuss and progress complex and/or stalled problem investigations. - Classify, prioritize, and assign Problem records correctly, capturing details of incident symptoms and workarounds. - Raise all additional mitigation tasks identified by the Post Incident Review on the system related to the Problem Investigation or Known Error with agreed owners/target dates. Qualifications Required: - Minimum 3-6 years of considerable knowledge of Problem management principles, procedures, and techniques. - Knowledge of Problem Management techniques such as 5 WHY, Ishikawa, Cause-effect, Apollo Root Cause Analysis, etc. - Considerable knowledge of standards and best practices relevant to the information technology industry, e.g., ITIL. - Ability to apply analysis and creative thinking when solving problems and conflicts. - Effective communication skills to interact with all levels within the organization. - Skilled at identifying and implementing process improvements. Additional Details: - An added bonus if you have knowledge of FIS products and services as well as the financial services industry and basic financial analysis principles and ratios. Working at FIS, you will have the opportunity to be a part of the world's leading FinTech product MNC. You will enjoy a range of benefits designed to support your lifestyle and well-being, experience a multi-faceted job with a broad spectrum of responsibilities, and work in a modern international environment alongside a dedicated and innovative team. FIS is committed to protecting the privacy and security of all personal information processed to provide services to clients. The recruitment at FIS primarily works on a direct sourcing model to maintain transparency and efficiency in the hiring process.,