Problem Management with Banking / Finance Domain (Rotational Shifts)

As a Problem Management Specialist with expertise in the Banking/Finance domain, you will be an integral part of the team at FIS. You will be responsible for managing Problems effectively through their lifecycle, ensuring documentation is accurate in the Service Management Toolset. Attending Post-Incident Reviews, organizing Problem reviews, and prioritizing tasks related to Problem Investigations and Known Errors will be a key part of your role. To excel in this position, you should have a minimum of 3-6 years of experience in Problem management, with a deep understanding of Problem Management techniques such as 5 WHY, Ishikawa, Cause-effect, Apollo Root Cause Analysis, etc. Familiarity with IT standards and best practices, particularly ITIL, will be essential. Your ability to analyze, think creatively, and communicate effectively across all levels of the organization will be crucial. Having knowledge of FIS products and services, as well as the financial services industry, will be considered an added advantage. In return, we offer you the opportunity to be part of a leading FinTech product MNC, a variety of benefits to support your well-being, a diverse role with significant responsibilities, and a dynamic international work environment with an innovative team. At FIS, we are committed to safeguarding the privacy and security of personal information. Our recruitment process primarily involves direct sourcing, and we do not accept resumes from agencies not on our preferred supplier list. Join us at FIS, where you can tackle challenging issues in financial services and technology while being part of a collaborative, entrepreneurial, and fun team.,