1218 Service Management Jobs - Page 28

Job Summary: To strengthen its service team, a strategic LIMS Program is looking for its Major Incident Manager Post Incident Report Manager in the context of a worldwide rollout (target: more than 300 instances). This position is responsible for leading the response to high-impact IT incidents and ensuring thorough documentation and analysis post-resolution. This role ensures rapid incident resolution, clear stakeholder communication, and continuous service improvement through structured post-incident reviews and reporting. Key Responsibilities Major Incident Management Act as the primary coordinator during major IT incidents, ensuring swift resolution and minimal business disruption. Lead incident bridges and war rooms, engaging appropriate technical and business representatives teams. Provide timely and accurate communication to stakeholders throughout the incident lifecycle. Maintain the major incident process, ensuring alignment with ITIL best practices. Track incident trends and contribute to proactive risk mitigation strategies. Post-Incident Report Management Lead the creation and delivery of comprehensive post-incident reports (PIRs). Coordinate with technical teams to gather root cause analysis, corrective and preventive actions. Facilitate post-incident review meetings to capture lessons learned and drive service improvements. Ensure timely completion and distribution of Post Incident Report to relevant stakeholders. Track follow-up actions and PIR tasks to closure. Qualifications: Proven experience in IT incident management, service management, and problem management roles. Strong understanding of ITIL framework (ITIL certification preferred). Excellent communication, coordination, and stakeholder management skills. Ability to remain calm and effective under pressure. Strong analytical and documentation skills, with attention to detail. Familiarity with root cause analysis techniques. Experience with ITSM tools (ServiceNow, BMC Hellix). What We Offer: Opportunity to develop and scale a world class IT product, for use in worldwide laboratories. Our code impacts life and makes world healthier and safer place to live. Be a part of an ambitious IT solutions program, with an opportunity to fast-track career as a high performer. A launch pad into various opportunities and a chance to become part of international team of professionals.

As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. As the world s leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business and your career. Our Service Management function is transforming into a truly global, data and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations. This will drive ever-greater stability and consistency of service across the technology estate as we drive towards optimal Customer and Employee experience. About the Role Deliver reliable 24x5 infrastructure and application operations according to business expectations across the application portfolio. Partner with application development teams to deliver operational readiness for new applications and features. Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes. Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs. About You You re a fit for the role if your background includes: 3+ Years of experience in software development and/or technology infrastructure on Boomi. Boomi is a mandatory API and web services and AWS is good to have Experience in boomi incident management with MQ Experience in supporting applications built on modern application architecture Boomi and cloud infrastructure, Javascript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure. Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure. Proven track record of success driving projects and initiatives even with ambiguous details provided. ITIL Certification preferred. #LI-SS5 What s in it For You Hybrid Work Model: We ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here . Learn more on how to protect yourself from fraudulent job postings here . More information about Thomson Reuters can be found on thomsonreuters.com.

Principal duties and responsibilities 1. Execute processes in compliance with established SOPs and guidelines. Performs a wide variety of billing administration duties for assigned team(s) globally. 2. Works with contracts admins, field service engineers and regional SPOCs to ensure compliance in the service contracts business. 3. Normally follows established procedures on routine work, requires instructions only on new assignments. 4. Should have exposure around audits and services contracts. 5. Receives assignments in the form of objectives with goals and the process by which to meet goals. 6. Maintains the confidentiality of sensitive and proprietary technical, financial, and commercial information. 7. Prior experience Knowledge of SAP and IFS 8. Should have required knowledge on commercial aspects of Proposals, Procurements, Contracts, and closures. 9. Applies acquired job skills and company policies and procedures to complete assigned tasks 10. Extract data publish necessary reports required by the various regional stakeholders as per the established cadence. 11. Contribute to Root cause analysis for any deviation highlighted by the regional stakeholders, required documentation of the said deviations and responding to audit processes as when required. 12. Use the various official tools available like conference calls emails for frequent interaction with peers/ customers regional stakeholders on discussion related to processes, contracts, feedback, presentations other updates on a regular basis. 13. Interact with vendor regional SPOC and Contracts Team Members to assure project progress to meet customer requirements. 14. Proficiency in MS Office and Quick base Application. Leadership 1. Act as a Point of Contact for acknowledging addressing internal customers queries related to Projects Contracts. 2. Participate actively contribute to continuous improvement initiatives reporting/documenting enhancements to improve productivity. 3. Enthusiastic to work adapt in a dynamic, fast paced, and challenging environment Interpersonal 1. Regularly interacts with project/contract administrators, Regional SPOCs, and other Business Unit stakeholders to build productive internal/external working relationships. 2. Strong passion for delivering excellent customer experience. 3. Excellent communicator at all levels (in person, written, telephone) with strong ability to clearly articulate convey the understanding to peers customers. Education Experience: 1. Bachelor s Degree in Science/ Commerce/ Business Administration or equivalent. 2. 3-5 years of relevant experience in Business Operations. 3. Should have exposure to Global Work style, engagement with clients while sitting at remote locations. 4. Willing to work in flexible business shifts including NA/LA time zone to drive business stakeholder connect. 5. Lean Six Sigma certifications are a plus. Keywords: SAP, Supply Chain Management, Project Tracking, Service Management, Order Management, Order Processing, Audits, Invoice Processing, Material Tracking, Customer Relationship Management, Microsoft Office Tools. Rockwell Automation s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

We are looking for a ServiceNow Developer to join our team and help us to developing and handle ITSM Products and Other Core Modules of the platform like SecOps and IRM in ServiceNow of UBS work as L3 and perform development in ServiceNow Platform with Agile methodology providing solutions and performing development for different ServiceNow Platform Applications with ensuring that technical solutions and development adheres to de-fined elite standards to improve the customer experience and minimize impact on the support teams identify solutions for identified issues during development via open-source community, liaising with vendor, and collaborating with engineers. develop using best practices and standards; write code with performance in mind and drive automation wherever possible propose alternative solutions to a problem whilst working collaboratively with other team members design and develop solutions with self-service in mind You will join the Service Management Technology and Platform crew in Technology Inventories Data & Reporting Services alongside 400 colleagues globally. TIDRS offers a best-in-class and cost-effective Service Management Technology, IT Asset Management, and Data Platform Service for the global bank. Service Management Technology and Platform is responsible for delivery of Service Management requirements for all platform-based capabilities and delivery of consistent and high-quality solution engineering services according to organizational needs. ideally 4-7 years of relevant ServiceNow Development experience in-depth understanding of the ITIL framework experience Enterprise Operational Tools/Processes (Incident management Problem, Change management, Knowledge management etc) experience working with Business Rules, Client Scripts, UI pages, UI Actions, Script Includes, ACL, UI Script and other major components of ServiceNow Development, which also includes development of Scoped Application in ServiceNow Platform proficient in Java script and hands on technical expertise in ServiceNow Integration with 3rd Party applications experience of Test Driven development with knowledge of ServiceNow Automated Testing Framework strong Technical background in building scalable, complex solutions in ServiceNow

Will be a key member of the CORE ERP SAP team, responsible for ensuring operational excellence, service continuity, and ongoing service improvement across the SAP landscape. Reporting to the Service Owner, he will act as functional and technical liaison between internal teams and the Application Support & Maintenance (ASM) partner. The role is focused on delivering high-quality, stable services, while continuously driving efficiency through automation, innovation, and the elimination of repetitive, low-value tasks. This role is ideal for a service-oriented professional with strong SAP expertise, ideally with exposure to HANA, and a passion for building scalable processes that support business agility and resilience. Key Accountabilities and Responsibilities (KARs) Service Management & Operational Excellence Own and drive the day-to-day delivery of SAP services, ensuring alignment with SLAs and business expectations. Lead the setup and refinement of ITSM processes such as incident, problem, change, and request management. Guide the ASM partner in following structured service delivery practices, ensuring compliance with agreed SLAs and continuous improvement targets. Drive operational excellence by identifying inefficiencies and implementing process improvements. Automation & Innovation Identify and eliminate waste caused by repetitive manual activities by introducing automation tools, scripts, or workflow enhancements. Work with the ASM partner and internal teams to embed automation in service operations wherever feasible. Foster a culture of innovation, leveraging modern tools and techniques to improve service reliability and speed. Collaboration & Governance Collaborate with the Service Owner to align service delivery with strategic objectives and business priorities. Work closely with the Product Owner to support service refinement as part of the broader product lifecycle. Actively participate in CABs, service review boards, and incident/post-incident review sessions to maintain governance and accountability. Coordinate resolution across squads, infrastructure, and partner teams to address cross-functional issues. Continuous Improvement Track service metrics and trends to proactively identify and resolve underlying systemic issues. Lead root cause analysis for major incidents and implement preventive measures. Promote LEAN principles to create a culture of continuous improvement within the SAP service domain. People & Stakeholder Engagement Mentor and coach team members on service practices and the importance of operational discipline. Serve as a trusted advisor to stakeholders by translating technical service details into meaningful business language. Promote knowledge sharing across teams to improve support coverage and resilience. Planning and Execution Contribute to sprint, release, and capacity planning from a service readiness perspective. Ensure readiness of service documentation, runbooks, monitoring tools, and escalation procedures. Maintain an accurate and current service catalogue and participate in roadmap and portfolio discussions. Financial management Responsible for cost optimisation by executing service improvement plans Key Performance Indicators (KPIs) SLA and KPI adherence (incident response time, change success rate, etc) Reduction in repetitive manual tasks via automation Business continuity and system uptime Quality of service documentation and process maturity Stakeholder satisfaction (via NPS or equivalent) Execution of service improvement initiatives Skills & Competencies Deep understanding of SAP ERP core modules and service delivery, with desirable exposure to SAP S/4HANA. Proven experience in managing service operations and vendor-led support models. Strong knowledge of ITSM frameworks (eg, ITIL), with the ability to design and operationalize support processes. Demonstrated success in driving automation and process improvement in an enterprise IT environment. Agile mindset with experience working in agile or DevOps-oriented teams. Excellent communication and stakeholder management skills, with the ability to work across technical and business domains. Strong analytical thinking with a proactive approach to problem-solving. Experience & Qualifications 6-10 years of experience in SAP service delivery, service management, or IT operations roles. Prior experience working with or managing ASM/vendor support teams. Hands-on experience or understanding of SAP HANA is highly desirable. ITIL Foundation certification (or higher) preferred.

The role is responsible for the identification, assessment, and mitigation of the local risks within the Markets business. The role requires collaboration with 2nd and 3rd line and BRMs within Markets and CIB to ensure compliance with regulations and to implement effective risk management strategies. Key Responsibilities Strategy Support in developing risk conduct across Markets, focus on bringing functional teams up to industry standards to ensure team meets policy Business Oversight and ownership from a risk perspective of all open risks related to Markets and specifically Business Client Solutions, this should include all jurisdictions where reporting is required. There should be an emphasis on knowledge in a key markets EMIR/MiFID/DF etc Risk Management Work closely with the Business Client Solutions team to ensure their risk framework efficiently matches the current risks Work with operation teams, group risk and compliance if there are any incidents that need to be reported to a regulator - making sure that key stakeholders are kept informed of developments Audit face off task ownership eg responding to requests during fieldwork Prepare for audits by ensuring any concerns are fully documented and where possible resolved prior to audit Work with audit and be a focal point for them where needed Performing risk assessments for ad-hoc events such as external event read-across Primary Risk / Event Incident Response Mgmt. (flash, escalation). All risk incidents are shared across all stakeholders as per policy Ensure all risks are correctly logged in a timely manner into the bank s risk monitoring system M7 administration (Risk event logging) RCSA Completion - Refreshes and annual submissions Evaluation and escalation of risk profiles to relevant committees / forums Control Oversight for GPOs Oversight of service management eg IGAs, BCP planning, TPCP, TPRM Implementation of policies and procedures into BAU (Markets specific and firm-wide) Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Trading and Sales COO Operations BRMs Skills and Experience Operations Back Office Process Improvement Managing Change Operational Functions Operations Risk Management Qualifications University degree preferred Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing we'll, and not so we'll Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social we'llbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive we'llbeing support through Unmind, a market-leading digital we'llbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Are you a creative, data-driven professional with 3+ years of experience in social media strategy and content creationSwivl is looking for a Social Media Specialist to join our fast-growing team in Bangalore. If you're passionate about building brand presence, driving engagement, and staying ahead of digital trends, this is an exciting opportunity to make a real impact! About Us At Swivl, we are revolutionizing the Field Service Management (FSM) industry for small and midsize businesses (SMBs). Our powerful FSM platform helps businesses in plumbing, electrical, landscaping, roofing, and other service industries streamline operations and maximize profitability. With nearly a decade of real-world validation, we are now scaling our technology, enhancing our UI/UX, and introducing new innovations to disrupt the FSM landscape. Core Responsibilities Email Marketing Run cold and nurture email campaigns via HubSpot and Reply.io. Segment audiences and build drip flows tailored to different funnel stages. Optimize deliverability, copy, structure, and conversions through A/B testing. Maintain campaign calendars and performance reporting. Social Media Management Plan, schedule, and publish content across Meta Business Suite ( Facebook Instagram) and LinkedIn. Maintain a monthly calendar balancing educational, promotional, and trend-based content (2:1:1 ratio). Track performance and recommend changes based on analytics. Cross-Functional Collaboration Work with ads contributors (Google, Meta, LinkedIn) to align messaging and CTA consistency. Coordinate with content writers and designers to ensure timely campaign asset delivery. Define and uphold brand voice and design direction during content reviews. Must-Have Skills Proven experience with HubSpot Marketing Hub (email campaigns, workflows, segmentation). Strong knowledge of cold emailing, nurturing, and CRM-driven automation tools like Reply.io. Proficiency in Meta Business Suite for managing Facebook and Instagram pages. Experience building and managing social content calendars. Strong written communication and creative brief development. Ability to guide design contributors on brand voice, visual tone, and content needs. Nice to Have Familiarity with LinkedIn Ads, SEO blog promotion, or AI-based content tools. Experience in B2B SaaS or marketing to SMBs. Why Swivl Play a pivotal role in shaping brand presence and email performance. Work closely with leadership and creative collaborators. Contribute to the growth of an innovative AI product for field service businesses. Flexible, fast-paced environment with ownership and creativity encouraged

Job Summary: We are looking for a skilled and experienced Automic (UC4) Consultant to join our team. The ideal candidate will possess in-depth knowledge and hands-on experience with the Automic (UC4) automation tool, including expertise in configuring, managing, and troubleshooting Automic environments. The role requires significant experience in designing and scheduling UC4 jobs, including SAP, file transfers, and OS jobs, as well as strong scripting skills in Automic scripting language. In addition to Automic expertise, the candidate should be proficient in other scripting languages such as Shell, batch, SQL, and Python. A solid background in system administration for Linux and/or Windows environments is essential, along with an understanding of cloud platforms. The role also demands excellent troubleshooting abilities, including log analysis within the Automic environment, and the ability to perform Root Cause Analysis (RCA) to identify and implement effective solutions. Implementing best practices for job design and scheduling is crucial to ensure optimal system performance. Strong communication skills, both verbal and written, are required to collaborate effectively with internal teams, stakeholders, and external customers. A good understanding of ITIL processes and the flexibility to work in shifts as required by the project or operational needs is also necessary. Certifications: Broadcom Automic Workload Automation Certifications. Key Responsibilities: Configure, manage, and troubleshoot Automic (UC4) environments. Design and schedule UC4 jobs (SAP, file transfers, OS, etc. ). Develop and maintain scripts in Automic scripting language and other languages like Shell, batch, SQL, and Python. Perform system administration tasks in Linux and/or Windows environments. Install, upgrade, and apply patches to the Automic components and agents. Troubleshoot issues, perform log analysis, and resolve problems within the Automic environment. Conduct Root Cause Analysis (RCA) and implement solutions to improve reliability. Implement best practices for job design and scheduling to optimize workflows. Communicate effectively with internal teams, stakeholders, and external customers. Apply ITIL processes in service management. Maintain comprehensive documentation for Automic configurations, processes, and procedures. Plan and oversee maintenance activities during system downtime and environment upgrades. Be flexible and ready to work in shifts, providing 24/7 on-call support as needed for project or operational requirements.

In this role you would be responsible for day to day maintenance of engineering systems. You would also often act as the first line of support for internal applications while fixing bugs, developing and deploying small components of code. High Impact production issues often require coordination between multiple Engineering, Infrastructure and Product groups, so you get to experience a breadth of impact with various groups. What will you do at Fynd? Supporting the adoption team during setup, maintenance, and troubleshooting processes. Analyzing existing systems operations and developing preventative maintenance strategies. Identifying potential problems and notifying the relevant stakeholders in a timely manner. Excellent communication skills, both verbal and written, with the ability to convey technical concepts in a clear and understandable manner. Problem-solving abilities, customer-focused approach to handling inquiries and resolving issues. Ability to multitask, prioritize, and manage time effectively in a fast-paced customer support environment. Attention to detail and accuracy in documenting user interactions and resolutions. Ability to work independently as well as collaboratively in a team-oriented setting. Work closely with business in managing day to day issues, and resolve user queries. Knowledge of Ticketing Systems: Freshdesk, Hubspot, Zoho Desk, Jira Service Management. High availability for fast response to customers. Ability to join the dots around multiple events occurring concurrently and spot patterns. Technology experience of retail industry products or custom solutions (retail fashion & lifestyle, both physical and digital commerce channels) Experience in SAAS B2B software companies - an advantage.

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. . Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description Principal duties and responsibilities 1. Execute processes in compliance with established SOPs and guidelines. Performs a wide variety of billing administration duties for assigned team(s) globally. 2. Works with contracts admins, field service engineers and regional SPOCs to ensure compliance in the service contracts business. 3. Normally follows established procedures on routine work, requires instructions only on new assignments. 4. Should have exposure around audits and services contracts. 5. Receives assignments in the form of objectives with goals and the process by which to meet goals. 6. Maintains the confidentiality of sensitive and proprietary technical, financial, and commercial information. 7. Prior experience & Knowledge of SAP and IFS 8. Should have required knowledge on commercial aspects of Proposals, Procurements, Contracts, and closures. 9. Applies acquired job skills and company policies and procedures to complete assigned tasks 10. Extract data & publish necessary reports required by the various regional stakeholders as per the established cadence. 11. Contribute to Root cause analysis for any deviation highlighted by the regional stakeholders, required documentation of the said deviations and responding to audit processes as & when required. 12. Use the various official tools available like conference calls & emails for frequent interaction with peers/ customers & regional stakeholders on discussion related to processes, contracts, feedback, presentations & other updates on a regular basis. 13. Interact with vendor regional SPOC and Contracts Team Members to assure project progress to meet customer requirements. 14. Proficiency in MS Office and Quick base Application. Leadership 1. Act as a Point of Contact for acknowledging & addressing internal customers queries related to Projects & Contracts. 2. Participate & actively contribute to continuous improvement initiatives & reporting/documenting enhancements to improve productivity. 3. Enthusiastic to work & adapt in a dynamic, fast paced, and challenging environment Interpersonal 1. Regularly interacts with project/contract administrators, Regional SPOCs, and other Business Unit stakeholders to build productive internal/external working relationships. 2. Strong passion for delivering excellent customer experience. 3. Excellent communicator at all levels (in person, written, telephone) with strong ability to clearly articulate & convey the understanding to peers & customers. Education & Experience: 1. Bachelor s Degree in Science/ Commerce/ Business Administration or equivalent. 2. 3-5 years of relevant experience in Business Operations. 3. Should have exposure to Global Work style, engagement with clients while sitting at remote locations. 4. Willing to work in flexible business shifts including NA/LA time zone to drive business stakeholder connect. 5. Lean Six Sigma certifications are a plus. Keywords: SAP, Supply Chain Management, Project Tracking, Service Management, Order Management, Order Processing, Audits, Invoice Processing, Material Tracking, Customer Relationship Management, Microsoft Office Tools.

A Snapshot of Your Day As a Regional HR Services Manager, you will work closely with the Regional People Systems & Services team, also working with colleagues from other regions and global. You will have responsibility for managing / overseeing HR operations currently being delivered through an ecosystem of providers, ensuring and maintaining fit-for-purpose processes, governing end-to-end delivery. You will also take a role in driving HR transformation within your region, implementing harmonized and standard processes, working closely with counterparts in HR, Centre of Competence (CoC) and Business functions. How You ll Make an Impact A "Regional HR Services Professional" works alongside the Regional PS&S team, ensuring efficient and effective HR Operations / Administrative delivery through an eco-system of providers (GBS) i.e. Employee On-boarding and Off-boarding support, Payroll, Employee inquires, People and Organizational Data management, etc. Support in leading change initiatives in area of responsibility, often across several/all HR functions and involving (senior) business leaders. Building and strengthening process know-how in order to future proof the organisation Support of other HR IT / Business Process initiatives, e.g. contributing regional or topic expertise and aspects, playing a key role in the roll-out in assigned countries. Work closely and support in the service management of the business process outsourcing service provider, ensuring quality operations, whilst playing a key role on deficiency resolution. A contributor in our global HR transformation project, whilst ensuring continuing of existing operations. What You Bring 8 to 10 years of work Experience in HR Operations / Business Processes including shared services / HR BPO outsourcing operations, i.e. HR Administration, Payroll, HR query Management (Service Desk). HR IT domain know-how - Workday HCM, ServiceNow, SAP desirable Experience in supporting the management / service management of an eco-system of partners / vendors in HR Services & Payroll. Track record in supporting the delivery of change / improvement projects, specifically in HR services. Problem solving and critical thinking skills with continuous improvement mentality Analytical skills and fact-based decision ability. Self-directed with an ability to organize, plan, prioritize. Outstanding communication skills. Excellent organizational and time management skills. Self-motivated to drive initiatives through to completion as an individual contributor and through others. Ability to thrive in a global environment, working flexibly where required. Degree or equivalent experience in Administration with HR or a combination of HR/IT, or Business Information Systems desirable.

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. We are delighted to invite you for a discussion to get to know more about you and your professional experience. We are Organizing a walk-in Drive at Chennai Location. Please find details below: Date- 07-Jun-25 Venue: TCS Sholinganallur, Kumaran Nagar, 415/21-24, TNHB Main Rd, Sholinganallur ,Chennai Tamil Nadu 600119 JOB DESCRIPTION Role Service Management Location of Requirement Chennai Desired Competencies (Technical/Behavioral Competency) Must-Have Knowledge and experience of Service Management/Operation process and its environment. Knowledge of the ITIL framework as well as high level of IT technical competence. Basic knowledge of Infrastructure Lifecycle and Environments. Excellent verbal and written communication capabilities and the ability to interact and influence at all levels of the organization/project. Knowledge on Planning & Forecasting. Extensive knowledge and experience of ITSM Capacity Management process and its application in an ITSM environment. Knowledge of the ITIL framework as well as high level of IT technical competence. Excellent verbal and written communication capabilities and the ability to interact and influence at all levels of the organization/project. Accountabilities Incident management Monitor report and analyze the quality of problem handling including compliance to agreements on individual problems and Design Process and Procedures. Escalate exceptions, Propose mitigations and improvements. Facilitate process improvement plans both customer specific and generic Feedback results to improvement plan owners and action holders Tasks. Manage Problems from start to end for one or more customers. Assign Problem related work to involved Technical teams. Monitoring on compliancy of agreements on individual problems Escalate exceptions to respective roles Act as operational SPOC SME for Problem Management. Maintain and support customer process implementation Provide SLA comment voice over on SLA data. Things to carry for interview: 1 copy of an updated resume, Government ID proof with a copy, 1 passport size photo, TCS Application form.

> Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Provide adequate support in architecture planning, migration installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: ServiceNow - IT Service Management. Experience: 5-8 Years.

Key Responsibilities: Develop Services and Solutions Marketing Strategy Craft comprehensive marketing plans for IT solutions & services aligned with business goals. Conduct market and customer research to inform positioning and messaging strategies. Define and Execute GTM campaigns Collaborate with sales, delivery, and tech leadership teams to ensure alignment and execution of GTM initiatives. Develop Market Readiness Kits Create marketing assets such as pitch decks, case studies, battle cards, and FAQs. Ensure cross-functional teams are equipped with messaging, positioning, and sales assets ahead of customer engagements. Enable Demand Generation Partner with corporate marketing and inside sales teams to plan and execute lead generation campaigns. Analyse campaign performance and optimize for higher conversion and ROI. Elevate Our Competitive Position Among Stakeholders Develop competitive intelligence assets and differentiation strategies. Position the company as a thought leader through content, webinars, and strategic partnerships. Drive Marketing Operations Excellence Implement metrics-driven marketing processes for performance tracking & optimization. Adjust strategies and tactics based on campaign performance and stakeholder feedback. Qualifications & Skills: Educational Background : Masters degree in Marketing, Business Administration, or related field. A degree from a premium institute is highly preferred. Bachelor's degree in Engineering from a reputed institute. Experience : 5-10 years of experience in B2B Tech Services Marketing preferably in the IT Infra domain Skills : Excellent written and verbal communication skills, with an ability to translate technical concepts into clear, compelling content. Strong leadership qualities and the ability to work cross-functionally with teams including sales, product, and senior leadership. Ability to manage multiple projects simultaneously and deliver results within deadlines. Expertise in digital marketing, including SEO, SEM, email marketing, social media, and lead generation tactics. Strong analytical skills to evaluate the success of campaigns and make data-driven decisions.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: ServiceNow - IT Service Management. Experience: 5-8 Years.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Primary responsibilities Responsible for ensuring there is an up-to-date and verified database of all Assets and Configuration Items (CIs) throughout theIT Service Management Lifecycle. Apply a continuous improvement approach to identifying and tracking company assets, CIs and their dependencies within the Configuration Management Database (CMDB) Collaborate with key stakeholders, internal teams (such as Applications and Change and Release Mgt teams) and external vendors for the introduction and retirement of assets through changes, releases, upgrades, new technology deployments and acquisitions. Supporting the Head of Asset and Configuration to manage Data Governance Framework, monitoring the quality of updates to the CMDB (single source of truth) which is integrated with our Enterprise Architecture Platform solution (BizzDesign) and downstream processes. Establish and maintain relationships between infrastructure, applications, and business services and capabilities through the CMDB/CSDM. Work closely with IT teams to identify and resolve issues related to configuration and asset management. Generate and analyse reports to identify trends and areas for improvement. Collaborate with other IT teams to implement and maintain best practices for configuration and asset management. Monitor and enforce compliance with configuration and asset management policies and procedures. Providing guidance and support to other IT teams on configuration and asset management-related issues. Supporting the process owner and process manager and providing inputs in the creation of principles, processes, and procedures Supporting the definition of the structure of the configuration management system, including CI types, naming conventions, required and optional attributes and relationships. Proposing scope for service asset and configuration management and performing configuration audits. Proven experience in asset and configuration management using the ServiceNow platform, with a focus on ServiceNow Discovery, Graph Connectors, and Multisource CMDB. ITAM, CAMP, CITAM or other accreditation in Asset and Configuration Management discipline Strong attention to detail, ability to process data and work in a complex global organisational environment. Extremely strong organization and productivity skills, ability to interface with managers, staff, and stakeholders within the organization. Proven experience with ITSM tools such as Service Now Proven experience and excellent knowledge of Cloud technologies, Physical and Virtual Infrastructure Excellent verbal and written presentation and communication skills.

Service Operations Responsible for assigned scope of operations for IT products platforms, following defined service management processes such as operational management, information security and service integration services and controls. Ensure business continuity by implementing recovery practices as defined. Contributes and/or manages E2E Incident lifecycle cutting across multiple products, teams, and functions in the organization. Perform advanced performance optimization and troubleshooting of PDM/PLM, ensuring business-critical services run smoothly. Provide L3/advanced support for end-user issues with PDM/PLM products, stepping in where L2 support has been unable to resolve issues. Share guidelines and updates on known issues and resolutions with PDM/PLM products to support L2 personnel. Ensuring compliance with cybersecurity requirements. Generate reports on Problem Management and implement corrective actions for major incidents and recurrence incidents. Proven experience with PDM/PLM technologies. Strong technical skills in performance optimization and troubleshooting. Experience in providing advanced support for end-user issues. Excellent communication skills and the ability to share technical knowledge with support teams. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on www. kone. com/careers

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. With more than 28, 000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description Principal duties and responsibilities 1. Execute processes in compliance with established SOPs and guidelines. Performs a wide variety of billing administration duties for assigned team(s) globally. 2. Works with contracts admins, field service engineers and regional SPOCs to ensure compliance in the service contracts business. 3. Normally follows established procedures on routine work, requires instructions only on new assignments. 4. Should have exposure around audits and services contracts. 5. Receives assignments in the form of objectives with goals and the process by which to meet goals. 6. Maintains the confidentiality of sensitive and proprietary technical, financial, and commercial information. 7. Prior experience Knowledge of SAP and IFS 8. Should have required knowledge on commercial aspects of Proposals, Procurements, Contracts, and closures. 9. Applies acquired job skills and company policies and procedures to complete assigned tasks 10. Extract data publish necessary reports required by the various regional stakeholders as per the established cadence. 11. Contribute to Root cause analysis for any deviation highlighted by the regional stakeholders, required documentation of the said deviations and responding to audit processes as when required. 12. Use the various official tools available like conference calls emails for frequent interaction with peers/ customers regional stakeholders on discussion related to processes, contracts, feedback, presentations other updates on a regular basis. 13. Interact with vendor regional SPOC and Contracts Team Members to assure project progress to meet customer requirements. 14. Proficiency in MS Office and Quick base Application. Leadership 1. Act as a Point of Contact for acknowledging addressing internal customers queries related to Projects Contracts. 2. Participate actively contribute to continuous improvement initiatives reporting/documenting enhancements to improve productivity. 3. Enthusiastic to work adapt in a dynamic, fast paced, and challenging environment Interpersonal 1. Regularly interacts with project/contract administrators, Regional SPOCs, and other Business Unit stakeholders to build productive internal/external working relationships. 2. Strong passion for delivering excellent customer experience. 3. Excellent communicator at all levels (in person, written, telephone) with strong ability to clearly articulate convey the understanding to peers customers. Education Experience: 1. Bachelor s Degree in Science/ Commerce/ Business Administration or equivalent. 2. 3-5 years of relevant experience in Business Operations. 3. Should have exposure to Global Work style, engagement with clients while sitting at remote locations. 4. Willing to work in flexible business shifts including NA/LA time zone to drive business stakeholder connect. 5. Lean Six Sigma certifications are a plus. Keywords: SAP, Supply Chain Management, Project Tracking, Service Management, Order Management, Order Processing, Audits, Invoice Processing, Material Tracking, Customer Relationship Management, Microsoft Office Tools.

Job Title- Sr. Engineer - Field IT Support Location- Pune What you will do Field IT Engineers provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident service request resolution. The role also provides support delivery of Enterprise and Business Unit projects and initiatives. Core Responsibilities Conduct hardware installation and provide ongoing support (e. g. , PCs, tablets, mobility devices, printers, specialized devices). Provide software support and local infrastructure service support (e. g. , server, network and VOIP). Assist in identifying and capturing Enterprise and BU project demand (e. g. , planned unplanned). Provide virtual Tech Hut services in region. Execute PC lifecycle management and perform asset management tasks as required by Corporate IT. Provide onsite Smart Hands (e. g. , support and liaison with 3rd party internal Johnson Controls Support teams). Support Identity and Access Management requests (e. g. , provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting). Support local IT security compliance (e. g. , comms room set-up, maintenance, and access) as needed. Assist compliance teams with audit tasks. Provide satellite office support and travel for field visits, if needed. Support vendor management - working with accounts payable teams to ensure invoices are approved and paid in a timely manner. Support IT procurement as needed. Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem. Manage relationship with Corporate IT. Deliver Field IT Services in accordance with SLT s using Johnson Controls Service Management toolset. Communicate and provide updates to customers. What were looking for Required Minimum of 3 years experience in a Corporate IT environment. Associates degree or equivalent experience in an IT Support role. Preferred Previous Corporate IT Support Experience.

Job Title-Engineer - Field IT Support Location- Pune What you will do Field IT Engineers provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident service request resolution. The role also provides support delivery of Enterprise and Business Unit projects and initiatives. Core Responsibilities Conduct hardware installation and provide ongoing support (e. g. , PCs, tablets, mobility devices, printers, specialized devices). Provide software support and local infrastructure service support (e. g. , server, network and VOIP). Assist in identifying and capturing Enterprise and BU project demand (e. g. , planned unplanned). Provide virtual Tech Hut services in region. Execute PC lifecycle management and perform asset management tasks as required by Corporate IT. Provide onsite Smart Hands (e. g. , support and liaison with 3rd party internal Johnson Controls Support teams). Support Identity and Access Management requests (e. g. , provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting). Support local IT security compliance (e. g. , comms room set-up, maintenance, and access) as needed. Assist compliance teams with audit tasks. Provide satellite office support and travel for field visits, if needed. Support vendor management - working with accounts payable teams to ensure invoices are approved and paid in a timely manner. Support IT procurement as needed. Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem. Manage relationship with Corporate IT. Deliver Field IT Services in accordance with SLT s using Johnson Controls Service Management toolset. Communicate and provide updates to customers. What were looking for Required Minimum of 3 years experience in a Corporate IT environment. Associates degree or equivalent experience in an IT Support role. Preferred Previous Corporate IT Support Experience.

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team Handles employee questions and concerns. Monitors employees to ensure performance expectations are met. Provides feedback to employees based on observation of service behaviors. Assists in supervising daily shift operations. Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations Ensures all employees have proper supplies, equipment and uniforms. Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. Ensures compliance with all restaurant policies, standards and procedures. Monitors alcohol beverage service in compliance with local laws. Manages to achieve or exceed budgeted goals. Performs all duties of restaurant employees and related departments as necessary. Opens and closes restaurant shifts. Providing Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Encourages employees to provide excellent customer service within guidelines. Handles guest problems and complaints, seeking assistance from supervisor as necessary. Strives to improve service performance. Sets a positive example for guest relations. Assists in the review of comment cards and guest satisfaction results with employees. Meets and greets guests. Conducting Human Resource Activities Supervises on-going training initiatives. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position. Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Restaurant Manager. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. As the world s leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business and your career. Our Service Management function is transforming into a truly global, data and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations. This will drive ever-greater stability and consistency of service across the technology estate as we drive towards optimal Customer and Employee experience. About the Role Deliver reliable 24x5 infrastructure and application operations according to business expectations across the application portfolio. Partner with application development teams to deliver operational readiness for new applications and features. Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes. Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs. About You You re a fit for the role if your background includes: 3+ Years of experience in software development and/or technology infrastructure on Boomi. Boomi is a mandatory API and web services and AWS is good to have Experience in boomi incident management with MQ Experience in supporting applications built on modern application architecture Boomi and cloud infrastructure, Javascript frameworks and Libraries, HTML/CSS/JS, Node. JS, TypeScript, jQuery, Docker, AWS/Azure. Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure. Proven track record of success driving projects and initiatives even with ambiguous details provided. ITIL Certification preferred. #LI-SS5 What s in it For You Hybrid Work Model: We ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26, 000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. More information on requesting an accommodation here . Learn more on how to protect yourself from fraudulent job postings here . More information about Thomson Reuters can be found on thomsonreuters. com. "

Greetings we are looking for Incident Managers in Pune Please Note *This is a WFO Profile in Pune *All the interviews are only in Walkin Mode in respective cities *Need minimum 2 year full time experience after Graduation *Trainee and internship/Trainee experience not considered Job Description: Incident Management. Strong knowledge of IT service management including ITIL Responding to a reported incident, identifying the cause, and initiating the incident management process. Participate in root cause analysis meetings, gathering lessons learned and managing and implement continuous improvement processes. Ensuring Client SLAs / KPIs and Customer satisfaction expectations are achieved. Restore a failed IT Service as quickly as possible. Salary 7lpa Working Days 5 Warm Regards, Prajit Grover HR TEAM KVC CONSULTANTS LTD.

Active Directory Concepts,MS Outlook,VPN issues,Wi-Fi issues,Active Directory accounts,Service Now, Remedy,first level resolution based on SOP and KEDB,ITSM concepts,ITIL based Documentation,O365,service delivery

Should have Technical knowledge on CCTV, Addressable Fire Alarm System, Access control System, Public Addressable System Exp. in operations and maintenance of LV system Ensure all service /small work invoice are raised on time and submitted to client Required Candidate profile Responsible for 1.SLA of service calls / PM completion on time 2.AMC renewals on time with escalation 3.Billing and collection 4.Attending client meetings 5.AMC renewals on time with escalation