8482 Service Management Jobs - Page 28

Get to Know the Team At Grabber Technology Solutions (GTS), we revolutionise the technology experience for every Grabber. Our mission is to empower our team with seamless and solutions that enhance their daily work. We are a diverse group of forward-thinkers committed to creating personalised IT experiences. If youre passionate about customer-centric improvement and technology at Grab, come join us and help shape the future of technology! Get to Know the Role We are looking for an experienced Senior Specialist, Configuration Management to lead the accuracy, integrity, and strategic value of our Configuration Management Database (CMDB). This individual contributor role will be the primary own...

Our Company We re Hitachi Vantara, the data foundation trusted by the world s innovators. Our resilient, high-performance data infrastructure means that customers - from banks to theme parks - can focus on achieving the incredible with data. If you ve seen the Las Vegas Sphere, you ve seen just one example of how we empower businesses to automate, optimize, innovate - and wow their customers. Right now, we re laying the foundation for our next wave of growth. We re looking for people who love being part of a diverse, global team - and who get excited about making a real-world impact with data. Job Description: Primary Responsibilities: The L2-L3 Data Protection Administrator is responsible f...

The Major Incident Management (MIM) Lead is responsible for driving the end-to-end management of all high-severity incidents (P1/P2) to ensure minimal business impact. The role involves real-time coordination across technical, operations, and leadership teams, ensuring rapid restoration of services and adherence to ITIL processes. The MIM Lead also identifies root-cause trends, drives service improvement, and enhances incident response maturity. Key Responsibilities Major Incident Handling Lead and coordinate all Major Incident (MI) bridges for Priority 1 and Priority 2 incidents. Ensure timely incident logging, categorization, impact assessment, and communication. Drive quick service restor...

As the home of scam protection, were reimagining how we protect people from modern threats through cutting-edge scam detection and solutions that are setting the industry standard. We bring together the sharpest minds of cyber security with a shared purpose: to protect people from modern threats. Here, you ll have a real impact, making every digital moment more secure for everyone. You ll thrive and grow in our Fellowship culture, where we dream big, trust, and challenge each other to deliver results and move with speed. You ll be welcomed into a diverse, global team with an informal and collaborative culture where your voice truly matters. Join us in securing the digital world together - wh...

Key Responsibilities: Provide L3 support for Cobol, Mainframe and Java/C++ platform applications, resolving complex technical issues and managing escalations from L2 support teams.Monitor application performance and stability, proactively identifying and addressing potential issues. Perform root cause analysis for recurring problems and implement long-term solutions. Collaborate with development, infrastructure, and business teams to ensure seamless application integration and performance. Manage incident and problem tickets, ensuring timely resolution and thorough documentation of the troubleshooting process. Develop and maintain support documentation, including knowledge base articles, run...

Key Responsibilities Service Coordination Manage and schedule service calls, technician visits, and work orders Track service requests and ensure timely completion of tasks Coordinate with service engineers, operations, and customer support teams Documentation & Reporting Prepare and maintain service reports, quotations, invoices, and job sheets Update customer information, service logs, and warranty records Maintain service data in ERP/CRM systems Customer Communication Handle customer inquiries (calls, emails, tickets) Provide status updates, service confirmations, and follow-ups Resolve basic issues or route them to the technical team Inventory & Support Activities Maintain stock records ...

Job Title: Head Product Management & VDC IT Job Location: Chennai This role is responsible for defining and executing the IT product management and Virtual Delivery Center (VDC) IT strategy while ensuring the effective delivery of IT services that align with business objectives. This role leads cross-functional teams to drive innovation, optimize operational efficiency, and foster strong stakeholder relationships, ultimately enhancing the value of IT within the organization. Through strategic oversight and a commitment to continuous improvement, the director will contribute to the overall success and profitability of the business. The role reports to the CIO of the Global Service Centre, for...

Role Overview: As a Sales & Service Team Manager at B&Q Margate, your role is to lead and inspire the front end, showroom, and TradePoint teams to drive sales through exceptional service. You will be responsible for creating an inclusive and high-performing team, building a sales culture, and delivering exceptional service for every customer. Your main responsibilities will include leading a large part of the store operation, inspiring the team to make every customer count, and overseeing safety, security, and compliance routines. Key Responsibilities: - Lead a large part of the store operation, shaping the customer experience and driving service excellence through a team of Shift Leads. - I...

Role Overview: The Cloud Operations Tools Engineer at Skyhigh Security will be responsible for the administration, customization, and optimization of Atlassian tools, primarily Jira and Confluence, with a strong focus on Jira Service Management (JSM). This role involves working closely with cross-functional teams to enhance workflows, automate processes, and ensure seamless integration with other tools and systems. This position is part of the growing Skyhigh Security Tech Ops team, playing a crucial role in improving operational efficiency and scalability. Key Responsibilities: Administer, configure, and maintain Atlassian Jira, Jira Service Management (JSM), and Confluence. Design and impl...

About The Role Project Role : Program/Project Management Lead Project Role Description : Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes. Must have skills : SAP Plant Maintenance (PM) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Key Responsibilities:- Lead and support SAP SAM implementation and rollouts in the Service Management and Plant Maintenance space.- Conduct requirement gathering workshops with business stakeholders to map service a...

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the po...

About the Job The Service Desk Manager (SDM) plays a critical role in the IntouchCX Global Service Desk team and will oversee the day-to-day activities of service-desk operations, ensuring users and business teams receive the support they require. The role is a combination of general management, service operations, and special projects. The Service Desk Manager will wear many hats - in addition to managing a potentially large team of support agents, they will also monitor operations to make sure issues and service requests are addressed on time, and ensure the staff are meeting and exceeding expectations in regards to performance, defined metrics/benchmarks, and ensure that standards and pro...

Job Title: Staff Software Engineer Backend As a Staff Software Engineer Backend, you will be responsible for designing, scaling, and optimizing backend systems that power our platform. You will lead complex technical initiatives, build high-performance services, and mentor developers across levels while remaining deeply hands-on. This role requires 8+ years of backend development experience, strong system design expertise, and the ability to influence engineering standards and architecture. About Us At Swivl, we are revolutionizing the Field Service Management (FSM) industry for small and midsize businesses (SMBs). Our powerful FSM platform helps businesses in plumbing, electrical, landscapi...

Location: Hyderabad, Telangana Job Summary: The Systems Analyst will be responsible for the support and maintenance of Stibo STEP Master Data Management application. This position will require hands-on software development experience in supporting technologies. This position will communicate directly and frequently with Marketing, Merchandising, IT, and other application development groups. This position will be directly responsible for maintaining and enhancing the processes in Stibo STEP MDM application. Responsibilities: Key Accountabilities: Perform daily IT operations for the assigned systems/applications Provide IT support by responding to production issues as a priority Respond to req...

Summary:Lead Cloud Operations shall be responsible to guide and manage the cloud operations team , maintaining and optimizing our cloud environments. This role will lead efforts to ensure high availability, performance, security, and cost-efficiency across cloud platforms. The ideal candidate has a strong technical background combined with leadership experience in cloud operations, DevOps practices, and service managementKnowledge:1. Solid Experience in managing cloud resources, including provisioning, scaling, monitoring, and optimizing.2. Experience and Knowledge in cloud security best practices, including identity and access management (IAM), encryption, firewalls, DDoS protection, and au...

About The Role Skill required: Global Mobility - Global Mobility Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embra...

About The Role Project Role : Program/Project Management Lead Project Role Description : Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes. Must have skills : SAP Sales and Distribution (SD) Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Lead, you will manage the overall delivery of a program or project to achieve business outcomes. Your typical day will involve defining project scope, monitoring the ex...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve in...

About The Role Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education , Summary As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Network Operations & Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Network Service Delivery Manager - The Network Service Delivery Manager is responsible for managing end-to-end netwo...

We are looking for a skilled Assistant Manager to lead our Technology Services team, with a strong background in technology and service management. The ideal candidate will have 5-10 years of experience in the field. Roles and Responsibility Manage and oversee the development and implementation of technology services strategies. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain relationships with key stakeholders, including vendors and partners. Analyze and resolve complex technical issues, providing expert guidance to junior team members. Identify and implement process improvements to increase efficiency and productivity. Develop a...

About The Role Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : ServiceNow IT Service Management Good to have skills : Solution Manager Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code across multiple c...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Storage Area Networks (SAN) Architecture and Design Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where ...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Microsoft 365 Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolvin...

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve sup...