1218 Service Management Jobs - Page 25

Job Purpose: Customer dedicated senior leader having overall accountability responsibility for quality of service, customer satisfaction, service level management, service improvements enhancements for all implemented Orange insourced and outsourced services on a major multi-national customer. To position service management product offering in response to Customer needs. Key Tasks and Responsibilities: To have overall accountability for the quality of any insourced or outsourced services provided to multi-national customer measured against service level agreements. To ensure full compliance to customized / outsourced Service Management product definition. To be the customer's primary senior point of contact within Orange Business Services, for all escalated service operational related issues. To lead management of customer service improvement plans in order to increase customer satisfaction. To ensure adequate and timely reports which include measurements against customer SLA's on quality, change and performance of the services provided to the customer. Overall ownership of maintaining customer information is current in the relevant databases and repositories. To lead regular customer service review meetings at corporate executive levels both with the customer internal within Orange. Implement and lead a vendor management structure for outsourced Services for assigned customer. To assist in additional service management contract negotiation in parallel with Account Director customer team where applicable. To assist in Service Management RFP solutions and provide pre-sales presentations to customer when required. To maintain adequate knowledge of Orange products and services. Interface with the customer at senior management level on a regular basis and conduct periodic executive service reviews. To validate and maintain customer service level agreements for assigned customer where required. To assist SM management team in developing service management revenue opportunities on new business. To lead the post sales extended customer Service team both local and remote. Management of service management staff within sub region who are assigned to customer. To drive improvement plan to mitigate Orange financial impacts due to SLA failure or Major Customer Service disruption. Job Contacts: Internal: Service Desks, Sales Marketing, Project Management, Field Services, Global Services, HR Local, Regional, Global teams as required. External: Customer, Partners Vendors (Management Levels). Job Dimensions: Incumbent must have in depth knowledge of Orange products and services. Incumbent must be capable of providing consultancy services to account team leads and customer at Management level. Incumbent must be proactive and provide seasoned advice for both short and long term implications on Service Operations related issues. Incumbent must be able to perform high level presentations both internally externally. Candidate Profile: Possess a confident and professional image to successfully interface with all aspects of the business. Ability to communicate clearly and effectively both one-on-one and to groups in a variety of business situations. Strong management skills in accumulation, preparation, interpretation and dissemination of customer technical information and the applicability of all related products services to address requirements. Experience in developing and recommending customer services solutions outside of normal product sets and assessing ability to deliver and cost implications. Management Leadership experience of both local remote diverse team members within service management. About You Skills / Qualifications: Degree level or equivalent (Business or Science Degree). Service Management Certification (ITIL). Project Management Certification desired. Customer Service and Project Program Management Experience. 10-15 years of work experience in customer-facing organization within the Communications / IT services industry. Vendor management Consultancy experience. Budget management and cost controlling experience desired. Leadership and virtual team management experience. High level of practiced technical knowledge. Very strong communication, negotiation, presentation, organizational skills.

To have overall accountability for the Quality of solutions provided to multinational Customers (measure service provided against defined Service Level Agreements) Service Level Management Prepare and publish Program Plan (including Program Structure / Roadmap / Governance Matrix) of Customer Service Strategy; ensure all internal and external stakeholders agree and understand roles and responsibilities Ensure full compliance of agreed solutions and services to meet customer needs; proactive monitoring of agreed SLAs in order to deliver exceptional service and acknowledged customer value; focus on beating the target Ensure successful program management through coordinated management of a portfolio of projects / activities Ensure customer sees and feels Orange Business Services delivery as a seamless team irrespective of internal / third party structures; manage Account resource per service Identify and mitigate risks (failure or delay); ensure appropriate levels of business contingency / continuity are in place Present monthly service reviews and Service Improvement Program actions; manage customer expectations; interpret high level dashboard of all operations to customer (sponsor / service director) Provide customer with informed industry benchmarks eg Gartner, Telemark; propose service enhancements which continually position Orange Business Services as best in class Proactively review overall service requirements with business users; identify gaps and opportunities, help users articulate needs Help customer upscale existing contracts; help visualize the enhanced value and assist AGM / ECT build the business case / sales presentations Develop innovative proposals eg new platforms to maximize the customer business strategy Present monthly high level dashboard of all operations to Customer Operations Director; highlight trends and value generation opportunities Win trusted status as the extended member of customer s service team Prepare, monitor and advise on Customer Performance Scorecard Identify and create Additional Customer Value Continually review efficiency of Orange Business Services processes to ensure delivery of world-class innovative solutions Optimize operational processes to match economic balance between Orange Business Services industrialized processes (factory deliverables) and customized requirements Contribute thought leadership to Orange Business Services Centre of Excellence of customer / industry requirements to ensure Orange Business Services leads the market Change Management Manage in / out of scope requests and agreeing any change / release management (CM) Financial Management Financial management of the Services PL Peer review monthly customer billing; ensure bill accuracy Accountable for resolution of billing issues and assist AGM in escalated case Ensure billing remains consistent with contract and client expectations no surprises Customer Service and Service Management Experience 6 to 9 years of experience with at least 3-4 yrs of work experience in customer-facing organizations within the telecom or IT industry Virtual team management experience Good level of practiced technical knowledge of Networks, Voice, Security etc with market understanding Language Skills: English (if not mother tongue, fluent written and verbal), local language Bachelor of Engineering/Diploma in Information Tech will be preferred Technical Skills: good knowledge of Network, IT Services, Security (Palo Alto - Nextgen), Mobility, Voice and/or integration solutions and technologies, CCNA - Voice, CCIP Soft Skills: good communication, negotiation, presentation, organization skills Is fully empowered to coordinator of all entities involved in technical performance of our solutions Can work independently, shows initiative and proactivity Can work well under pressure and can handle escalations calmly and competently Sound knowledge of IT Infrastructure Library concepts - ( ITIL V4 )-foundation certification

AS a Senior IT Solution Architect you will : Work with the product management team to understand the use-cases, requirements and develop and present technical solutions Design innovative solutions based on State-of-the-Art standards and Frameworks. Define and develop solutions, system/software architecture and detailed designs through reference models, frameworks and use cases that describe the end-to-end system behavior and impact of the solution. Develop solutions that meet business requirements. Address and resolve technical challenges to ensure solutions are feasible, operable & scalable. Document system/software architecture and high level designs Collaborate with other team members and stakeholders Oversee design planning and execution to ensure design integrity Be business & customer oriented. Conduct full design reviews and quality assessments. Capitalize on feedbacks to refine design processes and integrate best practices into future projects About you At least 10 years experience with 5 years in IT Solution design and implementation including strong experience in Telco IT ecosystem : Technical Skills : Knowledge of standards and frameworks used in Telco IT : TOGAF, TAM, eTOM, TMF, Open Digital Architecture, MEF, CAMARA, ... Appreciated experience in IoT, 5G and mobile technologies. Demonstrated experience in implementing Telco components like CPQ, COM, CRM, SOM, ROM, Service Management, Observability, monitoring Demonstrated experience in application development using Java EE, Spring framework, etc. Demonstrated experience in application design. Appreciated experience with system integrator solution like Conga or Tech Mahindra. Good understanding of orchestration requirements Knowledge of UML & BPMN workflows modeling Good knowledge of Kubernetes environments and cluster management Good knowledge of mico-service architecture including API design, API gateways and API exposition. Good understanding of cloud environment & virtualization. Experience with CI/CD tools & concepts Experience with DevSecOps with exposure to DevOps tools, CI/CD pipeline and automation

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Oracle Communications Order and Service Management (OSM) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication within the team and stakeholders. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process Ensure effective communication within the team and stakeholders Professional & Technical Skills: Must To Have Skills: Proficiency in Oracle Communications Order and Service Management (OSM) Strong understanding of software development lifecycle Experience in leading application development projects Knowledge of Oracle database management Hands-on experience in configuring applications Additional Information: The candidate should have a minimum of 5 years of experience in Oracle Communications Order and Service Management (OSM) This position is based at our Pune office A 15 years full-time education is required Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : ServiceNow Good to have skills : ServiceNow IT Service Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Work on ServiceNow implementations / upgrade projects for end customersWe are looking for a ServiceNow Developer to join our growing team. Candidates will design, configure, develop, and implement baseline and custom applications and enhancements in ServiceNow. They will provide architectural input and help maintain the stability of the overall platform by ensuring the appropriate design and development standards are always used. Ideal candidates for this position are self-motivated, creative problem-solvers who can adapt to new technologies and evolving requirements. They will work remotely, with travel for meetings up to 25%. They will be part of a growing ServiceNow Elite Partner specializing in ITSM and ITOM Implementation and Services with a global footprint of customers and service centers based out of the US.Job Requirements: 5 years of ServiceNow development, configuration, and administration experience in the following areas:oWorking with stakeholders to manage the creation and/or customization of core applications such as Service Requests, Incident, Problem, Change, CMDB, etc.oCustomer Service Management, Field Service Management, Service Portal, Integration Hub, or REST/SOAP Web Services, and AppEngine StudiooAdministering a ServiceNow instance including group and user maintenance, ACL, UI Actions, CatLog Items, etc.oKnowledge of ServiceNow Best Practices and ongoing knowledge of the latest ServiceNow featuresoSelf-managed, with excellent problem-solving and communication skills Preferred Technical Skills: ServiceNow Certifications ServiceNow Certified System Administrator (CSA) and preferred to be a Certified Implementation Specialist & Certified Application Developer (CAD) 5+ years of experience developing on the ServiceNow platform in a medium to large enterprise environment (7,500 employees or larger) 5+ years of experience with various web technologies (Java, JavaScript, XML, HTML, AJAX, CSS, HTTP) or comparable web design 5+ years of experience in developing and using orchestration and automation workflow 5+ years of experience in designing and developing SOAP and RESTful web services 5+ years of experience with relational databases such as MS SQL Server, Oracle 5+ years of experience working with healthcare, public sector, financial services, retail, and manufacturing customers Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelors degree Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide voice support to clients and resolve their technical issues. Interact with clients to understand their requirements and provide appropriate solutions. Troubleshoot and resolve software and hardware issues. Document and maintain records of client interactions and technical issues. Collaborate with cross-functional teams to ensure timely resolution of client issues. Stay updated with the latest technology trends and advancements in the field. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support. Good To Have Skills:Experience with ITIL framework. Strong understanding of IT service management principles and practices. Knowledge of incident management and problem management processes. Excellent communication and interpersonal skills. Ability to prioritize and manage multiple tasks effectively. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A Bachelor's degree is required. Qualifications Bachelors degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring the smooth functioning of our systems. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide ongoing support to clients, addressing their technical issues and concerns. Troubleshoot system or application problems and provide timely resolutions. Collaborate with the team to identify and implement process improvements. Maintain accurate documentation of client interactions and issue resolutions. Stay updated with the latest product knowledge and industry trends. Assist in training new team members on system or application functionalities. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management. Good To Have Skills:Experience with incident management tools. Strong understanding of ITIL processes and best practices. Excellent problem-solving and analytical skills. Ability to communicate effectively with clients and internal teams. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role :Application Tech Support Practitioner Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills :Service Desk Management, Japanese Language Good to have skills :NA Minimum 2 year(s) of experience is required Educational Qualification :Graduate Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide Japanese language support for service desk voice support. Deliver exceptional customer service and technical support to clients. Accurately identify and resolve client issues in a timely manner. Collaborate with cross-functional teams to ensure client satisfaction. Maintain accurate documentation of client interactions and issue resolutions. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Japanese, and Service Desk Voice Support. Good To Have Skills:Experience with ITIL framework. Strong understanding of IT service management principles. Excellent communication and interpersonal skills. Ability to troubleshoot and resolve technical issues. Knowledge of incident management and problem-solving techniques. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A Graduate degree is required. Qualifications Graduate

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 year(s) of experience is required Educational Qualification : Bachelor Degree German Language proficient Summary :Candidate should be German Language proficient with minimum of B2 level certificationAs an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Candidate should be German Language proficient with minimum of B2 level certification Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide exceptional client support and maintain a high level of customer satisfaction. Troubleshoot technical issues and provide timely resolutions. Document client interactions and solutions for future reference. Collaborate with cross-functional teams to enhance system performance. Stay updated on industry trends and technologies to improve service delivery. Professional & Technical Skills: Candidate should be German Language proficient with minimum of B2 level certification Must To Have Skills:Proficiency in Service Desk Management. Good To Have Skills:Experience with Service Desk Voice Support. Strong understanding of IT service management principles. Knowledge of ticketing systems and incident management processes. Excellent communication and interpersonal skills. Ability to prioritize and manage multiple tasks efficiently. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A Bachelor's Degree and proficiency in German Language are required. Qualifications Bachelor Degree German Language proficient

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide Japanese language support for service desk voice support. Deliver exceptional customer service and technical support to clients. Accurately identify and resolve client issues in a timely manner. Collaborate with cross-functional teams to ensure client satisfaction. Maintain accurate documentation of client interactions and issue resolutions. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Japanese, and Service Desk Voice Support. Good To Have Skills:Experience with ITIL framework. Strong understanding of IT service management principles. Excellent communication and interpersonal skills. Ability to troubleshoot and resolve technical issues. Knowledge of incident management and problem-solving techniques. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A Graduate degree is required. Qualifications Graduate

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in problem-solving discussions. Provide ongoing support to clients, ensuring their issues are resolved in a timely manner. Interact with clients to accurately define and understand their issues. Utilize deep product knowledge to interpret and design effective resolutions. Collaborate with the team to continuously improve system performance and client satisfaction. Stay updated with the latest product developments and enhancements. Contribute to the development of knowledge base articles and documentation. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support. Good To Have Skills:Experience with incident management tools. Strong understanding of IT service management principles. Excellent communication and interpersonal skills. Ability to troubleshoot and resolve technical issues. Knowledge of ITIL framework and best practices. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Automation Control Practitioner Project Role Description : Develop and implement automation process controls, including the design specifications and engineer configurations. Uses knowledge of industry design practices and automation systems to create and develop drawings. Must have skills : Oracle Service Cloud Field Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As techno-functional lead , you will be responsible for developing and implementing process controls, designing specifications, and engineering configurations. Utilizing industry design practices and systems, you will create and develop drawings to enhance operational efficiency. Roles & Responsibilities:- Demonstrable experience as a techno-functional lead on at least two large-scale full-life cycle implementations of Oracle Field Service Cloud (ToA) Application.- Experience developing process flow diagrams, gathering requirements, conducting workshops, design and prototyping, testing, training, defining support procedures, and implementing practical business solutions.- Strong techno-functional skills in proposing, designing optimal solutions, including ownership of the overall solution for customization / integrations on Oracle Field Service Cloud (ToA) Projects.- Prior hands-on experience in configurations and customization in the following areas - Core Application, Profiles, Permissions, Business Rules, Routing Plans, Work Schedules, Smart Collaboration, Action Management, Mobility and Manage Displays, Reports, Data migration, Inbound/Outbound messages.Testing-Ability to develop software test scenarios, test cases, test scripts with detailed steps, and execute them.- Knowledge of testing the applications.- Devise and implement test strategies that adequately assess all software aspects.- Investigate and recreate reported defects.- Work with other engineers to troubleshoot and resolve coding issues.- Track and document all testing defects and resolutions.- Participate in the design and development for test automation and support. Professional & Technical Skills:- Experience developing Oracle Field Service forms.- Experience developing plug-ins is highly preferred.- Experience in programming languages such as JavaScript is highly preferred.- Experience with web services standards and technology including REST, WSDL, SOAP, XML, XML-Schema, XSL, WS standards/Security etc. Additional Information:- The candidate should have a minimum of 3 years of experience in Oracle Service Cloud Field Service Management.- This position is based at our Mumbai office.- A 15 years full time education is required.- Should be flexible to work in shifts- Successful Candidates will have the following preferred skills/background:Experience developing process flow diagrams, collecting requirements, conducting workshops, design and prototyping, testing, training, defining support procedures, and implementing practical business solution Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, French Language, IBM Storage, NETAPP NAS, HITACHI NAS Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide efficient Service Desk Voice Support. Utilize French Language skills effectively. Maintain client satisfaction through prompt issue resolution. Collaborate with cross-functional teams to enhance system performance. Continuously improve service delivery processes. Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, French Language Strong understanding of IT service management principles. Experience in troubleshooting software and hardware issues. Knowledge of remote desktop applications and help desk software. Excellent communication and customer service skills. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide voice support to clients in troubleshooting and resolving technical issues. Ensure timely resolution of incidents and service requests. Collaborate with cross-functional teams to identify and resolve complex technical issues. Document and maintain accurate records of client interactions and technical solutions. Contribute to the continuous improvement of support processes and procedures. Stay updated with the latest product knowledge and industry trends. Assist in training new team members on technical support processes and tools. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support. Strong understanding of IT service management principles and best practices. Excellent communication and interpersonal skills to effectively interact with clients. Ability to troubleshoot and resolve technical issues in a timely manner. Knowledge of incident management and ticketing systems. Familiarity with remote desktop tools and software. Good To Have Skills:Experience with cloud-based service desk platforms. Experience in providing technical support for enterprise applications. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, French Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Expand upon the provided project role description and add more description. Show creativity. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide multilingual support including French Language expertise. Deliver exceptional Service Desk Voice Support. Maintain client satisfaction through effective communication. Troubleshoot and resolve technical issues promptly. Collaborate with cross-functional teams to enhance system performance. Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management, French Language, Service Desk Voice Support. Strong understanding of IT service management principles. Experience in incident management and problem resolution. Knowledge of ITIL framework and best practices. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, French Language, WinRunner,Cisco Request Center Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide efficient Service Desk Voice Support. Utilize French Language skills effectively. Maintain client satisfaction through prompt issue resolution. Collaborate with team members to enhance system performance. Continuously improve service delivery processes. Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, French Language Strong understanding of IT service management principles. Experience in troubleshooting software and hardware issues. Knowledge of remote desktop applications. Excellent communication and customer service skills. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide voice support to clients in troubleshooting and resolving technical issues. Ensure timely resolution of incidents and service requests. Collaborate with cross-functional teams to identify and resolve complex technical issues. Document and maintain accurate records of client interactions and technical solutions. Contribute to the continuous improvement of support processes and procedures. Stay updated with the latest product knowledge and industry trends. Assist in training new team members on technical support processes and tools. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support. Strong understanding of IT service management principles and best practices. Excellent communication and interpersonal skills to effectively interact with clients. Ability to troubleshoot and resolve technical issues in a timely manner. Knowledge of incident management and ticketing systems. Familiarity with remote desktop tools and software. Good To Have Skills:Experience with cloud-based service desk platforms. Recommendation:Familiarity with ITIL framework and practices. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class systems are running smoothly. Roles & Responsibilities: Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge. Manage service desk operations, ensuring world-class systems are running smoothly. Interface with clients on an ongoing basis, utilizing exceptional communication skills to maintain quality. Interpret and design resolutions for client issues based on deep product knowledge. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Good To Have Skills:Knowledge of Cloud Technologies, Experience with Incident Management Tools Strong understanding of ITIL Framework and Service Management Processes Experience with ticketing tools such as ServiceNow or Remedy Excellent communication and interpersonal skills Additional Information: The candidate should have 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Computer Science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Pune office. Qualification Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Collaborate with cross-functional teams to enhance system performance. Document client issues and resolutions for future reference. Stay updated on industry trends and best practices. Professional & Technical Skills: Must To Have Skills:Proficiency in Configuration Database & CI Management. Strong understanding of ITIL framework. Experience in incident and problem management processes. Knowledge of IT service management tools. Hands-on experience in configuration management tools. Additional Information: The candidate should have a minimum of 3 years of experience in Configuration Database & CI Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Document client issues and resolutions for future reference. Collaborate with cross-functional teams to enhance system performance. Stay updated on industry trends and best practices to improve support services. Professional & Technical Skills: Must To Have Skills:Proficiency in Configuration Database & CI Management. Strong understanding of ITIL framework. Experience in managing configuration items and database records. Knowledge of incident and problem management processes. Hands-on experience with IT service management tools. Additional Information: The candidate should have a minimum of 3 years of experience in Configuration Database & CI Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide efficient Service Desk Voice Support. Utilize Japanese Language skills effectively. Maintain client satisfaction through prompt and accurate issue resolution. Collaborate with team members to enhance system performance. Continuously improve product knowledge and technical skills. Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, Japanese Language Strong understanding of IT service management principles. Experience in troubleshooting and resolving technical issues. Knowledge of incident management and ticketing systems. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support, Japanese Language Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide efficient and effective service desk support to clients. Troubleshoot and resolve technical issues reported by clients. Document all support activities and solutions for future reference. Collaborate with team members to enhance service desk processes. Stay updated on the latest technologies and trends in service desk management. Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management. Good To Have Skills: Experience with Service Desk Voice Support. Strong understanding of IT service management principles. Knowledge of incident and problem management processes. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : ServiceNow Good to have skills : Information Communication Technology (ICT), Automation Integration, Flexera Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will oversee the delivery of IT production systems and services, ensuring client satisfaction and managing service risks. Your role involves providing operational support to keep production systems and devices online and available throughout the day. Roles & Responsibilities: "The Information Technology Tools Administration and Integration Consultant is a technical position requiring intermediate-level architecture, planning and administration of:Information Technology (IT) services, applications, systems, components and integrations. This position requires data analysis, design, development and implementation of modules using object-oriented code for data extract/transform/load (application programming interfaces [APIs], structured query language [SQL]), integration, automation and web user-interfaces (UIs). Incumbents must be able to think logically/conceptually about business, technical/data requirements and effectively communicate (non-technically) with IT staff/customers/stakeholders.He/She is a primary liaison between the Administration team and technical/business customers. W Possibly directing the technical work of other team members, junior associates and/or partners to deliver results.The purpose of this role is to provide managed/integrated IT services (stable, secure, standard, simple, supportable, self-operating [automated], sourced, compliant), which are governed/prioritized by key stakeholders (including the Administrator team). Service areas may include, but are not limited to, applications/tools enabling management of IT services, assets/infrastructure (network and systems), IT monitoring, job scheduling, integration code, automation and IT security. Team members work closely with IT Infrastructure and Security teams, internal customers and external partners to identify requirements, set priorities and deliver business outcomes via current tools." Professional & Technical Skills: Must To Have Skills: Proficiency in ServiceNow Strong understanding of IT service management principles Experience in managing IT production systems and services Knowledge of risk management and client satisfaction practices Hands-on experience in operational support for online systems and devices Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow This position is based at our Hyderabad office A 15 years full time education is required Qualifications 15 years full time education

Project Role :IT Service Management Representative Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills :TWS Administration Good to have skills :ControlM Administration Minimum 5 year(s) of experience is required Educational Qualification :As per Accenture Standard Summary:As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risk to services. You will also provide operational support, ensuring production systems and devices are online and available. Roles & Responsibilities: Lead the TWS Administration and ensure the smooth functioning of the production systems. Provide operational support and ensure that the production systems and devices are online and available. Manage the delivery of IT production systems and services and support the infrastructure service management lifecycle. Ensure client satisfaction and manage risk to services. Collaborate with cross-functional teams to ensure the smooth functioning of the production systems. Professional & Technical Skills: Must To Have Skills:TWS Administration. Good To Have Skills:ControlM Administration. Experience in managing IT production systems and services. Strong understanding of infrastructure service management lifecycle. Experience in ensuring client satisfaction and managing risk to services. Experience in collaborating with cross-functional teams. Additional Information: The candidate should have a minimum of 5 years of experience in TWS Administration. The ideal candidate will possess a strong educational background in IT Service Management or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications As per Accenture Standard

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather and analyze requirements. Design and develop applications based on business process needs. Implement best practices for application design and development. Conduct testing and debugging of applications. Provide technical support and guidance to team members. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Strong understanding of IT service management processes. Experience in designing and implementing ServiceNow solutions. Knowledge of ITIL framework and best practices. Hands-on experience in customizing ServiceNow applications. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education