1186 Service Management Jobs - Page 22

Job Title: L2 Support Engineer Location: India Job Type: Full-time Department: IT/Technical Support Job Summary: We are seeking a skilled and motivated L2 Support Engineer to join our IT team. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and the ability to work independently as well as part of a team. The L2 Support Engineer will be responsible for providing second-level support for various IT issues, ensuring timely resolution of incidents, and maintaining high levels of customer satisfaction. Incident Management: Respond to and resolve incidents and service requests in a timely manner, ensuring adherence to SLAs. Technical Support: Provide second-level support for software and network issues, escalating complex problems to L3 support or relevant teams when necessary. Troubleshooting: Diagnose and troubleshoot technical issues, to identify root causes and implement effective solutions. Documentation: a.) Maintain detailed documentation of incidents, service requests, and resolutions in the ticketing system. b.) Confluence page creation for different applications : Work closely with L1 support, L3 support, and other IT teams to coordinate efforts and ensure seamless service delivery. Monitoring: Monitor system performance and network health, proactively identifying potential issues and addressing them before they impact users. Customer Service: Provide excellent customer service, maintaining a professional and positive attitude when dealing with end-users and stakeholders. Knowledge Sharing: Contribute to the development and maintenance of the internal knowledge base by documenting known issues and solutions in Confluence pages. Technical Skills: ServiceNow and JIRA AWS (ECS, Cloudwatch, Lambda , DynamoDB , Route53 , SQS , SNS , S3 bucket) Cloudflare & Basic web security Confluence Monitoring Tools: Dynatrace, Quantum matrics Sitecore Github DNS knowledge Serverless microServices based application knowledge Windows server knowledge Soft Skills: Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Customer-oriented mindset with a focus on providing exceptional service. Additional Information: Work Hours: UK shift Being part of the afterhours support ROTA Job Title: L2 Support Engineer Location: India Job Type: Full-time Department: IT/Technical Support Job Summary: We are seeking a skilled and motivated L2 Support Engineer to join our IT team. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and the ability to work independently as well as part of a team. The L2 Support Engineer will be responsible for providing second-level support for various IT issues, ensuring timely resolution of incidents, and maintaining high levels of customer satisfaction. Incident Management: Respond to and resolve incidents and service requests in a timely manner, ensuring adherence to SLAs. Technical Support: Provide second-level support for software and network issues, escalating complex problems to L3 support or relevant teams when necessary. Troubleshooting: Diagnose and troubleshoot technical issues, to identify root causes and implement effective solutions. Documentation: a.) Maintain detailed documentation of incidents, service requests, and resolutions in the ticketing system. b.) Confluence page creation for different applications : Work closely with L1 support, L3 support, and other IT teams to coordinate efforts and ensure seamless service delivery. Monitoring: Monitor system performance and network health, proactively identifying potential issues and addressing them before they impact users. Customer Service: Provide excellent customer service, maintaining a professional and positive attitude when dealing with end-users and stakeholders. Knowledge Sharing: Contribute to the development and maintenance of the internal knowledge base by documenting known issues and solutions in Confluence pages. Technical Skills: ServiceNow and JIRA AWS (ECS, Cloudwatch, Lambda , DynamoDB , Route53 , SQS , SNS , S3 bucket) Cloudflare & Basic web security Confluence Monitoring Tools: Dynatrace, Quantum matrics Sitecore Github DNS knowledge Serverless microServices based application knowledge Windows server knowledge Soft Skills: Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Customer-oriented mindset with a focus on providing exceptional service. Additional Information: Work Hours: UK shift Being part of the afterhours support ROTA

Grade I - Office/ CoreResponsible for supporting HR Services delivery which may include providing payroll services, supporting internal HR and cross HR Delivery Centre operational and service management reporting, resolving complex queries or provide guidance on the organisational data change process and to process organisational data change requests and mass data uploads. Entity: People, Culture & Communications HR Group Job Description: We re modernizing and simplifying the way we run People and Culture in bp and our Global P&C solutions and services team is at the heart of new ways of working. Every effort is taken to ensure consistency and standardization of the HR processes across the globe. However, we understand that every country has its outstanding legal, fiscal and regulatory requirements and there is a need to support them. The purpose of the People Data Specialist role is to provide guidance and information to employees, managers and HR on sophisticated employee processes and data changes, across the breadth of the Workday processes. The specialist coordinates employee data changes and manages any associated cases such as changes to work schedules, location, compensation, etc Key Accountabilities: Support with the Global Offer and onboarding processes, ensuring to create optimum experience for the candidates and managers Implement and monitor the Quality framework to ensure Quality Assurance, Quality Audit, Quality improvement and Knowledge management initiatives are running effectively Work closely with other Regional Development Centres (RDCs) and the wider Services & Solutions to contribute to client and/or enhance relationships and ways of working Ensure that candidate, employee, and organization data integrity is maintained during the workforce Understand the relevant procedures and processes for the relevant businesses, as well as the internal processes. Perform the review and approval steps to ensure these are in line with policy and established. Deliver record and document image management services according to agreed processes Main point of contact for wider bp teams i.e. Talent Acquisition, Payroll, Benefits, Squads, etc. and external vendors Administration processing, following data management processes and procedures. Identify, raise and apply continuous improvements to services. Work closely with other Core People Services team members within the P&C Services to ensure that overall operational objectives are met, ideas shared and lessons learned. Investigate, liaise and resolve complex issues involving multiple systems and stakeholders. Ensure alignment to process maps and standard data input forms. Support team members in resolving operational issues and understanding processes. Support the resolution of business critical issues Support acceptance testing for P&C Services technology changes. Ensures proper documentation and compliance for internal controls and audits Identify, analyze and improve the existing process by recommending and implementing solutions in an innovative and logical manner Identify opportunities to improve service to deliver a better customer experience and better efficiency Essential Education: A minimum of a bachelor s degree (or equivalent), master s degree or equivalent. Minimum of 6+ years of meaningful experience in HR Shared services and preferably experience in the Workday system Prior experience in Organization and Employee data management roles Proficient knowledge of CRM systems, MS Office Shift timings: 12:30 to 9:30 PM IST (may change to the general shift) Location: Pune (WFO 3 days a week) We are an equal opportunity employer and value diversity at our company! We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation . Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Agility core practices, Analytical Thinking, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations, Extract, transform and load, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational knowledge, Performance and planning, Project and programme management, Stakeholder Engagement, Stakeholder Management {+ 2 more}

This website uses cookies to ensure you get the best experience. Syncron and our selected partners use cookies and similar technologies (together cookies ) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics and marketing purposes. You can withdraw and manage your consent at any time, by clicking Manage cookies at the bottom of each website page. Decline all non-necessary cookies Select which cookies you accept On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly. If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link Manage Cookies , that is always available at the bottom of the site. These cookies are necessary to make the site work properly, and are always set when you visit the site. These cookies collect information to help us understand how the site is being used. These cookies are used to make advertising messages more relevant to you. In some cases, they also deliver additional functions on the site. Decline all non-necessary cookies Service Fulfillment (e.g. warranty management, field service management, service parts management, knowledge management). With this we are winning the hearts and minds of world-leading organizations , such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi. About the role Troubleshoot application deployments, recreate customer issues, build proof of concept applications. Apply advanced troubleshooting techniques to provide unique solutions to our customers individual needs Build and maintain the backbone of the Syncron infrastructure in AWS cloud Build and maintain Terraform deployments, Jenkins pipelines and shell and Python scripts to automate and deploy AWS Collaborate and help build utilities and tools for internal use that enable you and your fellow Syncron Engineers to operate safely at high speed and wide scale Leverage your day-to-day experiences to provide feedback on customer experience to internal Syncron teams Drive communication during critical events Write tutorials, how-to, and other technical articles Work on critical, complex problems that will span multiple AWS services and Syncron products Learn and use groundbreaking technologies What would you do? Systems administration (Linux based Operation System) 2+ years of experience in a DevOps role, or experience setting up, maintaining and coordinating the automated patch and configuration management of production servers Experience with Infrastructure as a Code tools, preferably Terraform Experience with CI/CD tools, preferably Jenkins, particularly pipelines to automate deployment and maintenance of Linux application servers. Programming/scripting with Python and/or Bash. Other languages a bonus Experience managing full 3 tier application stacks from the OS up through custom applications Excellent written and oral communication skills Experience with AWS, GCP or Azure. AWS Certificates would be a plus Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success! At Syncron, we re not just shaping the future of service lifecycle management - we re also cultivating a dynamic and innovative community of thinkers, doers and visionaries passionate about making a difference. The world is changing. Manufacturing companies are shifting from selling products to delivering services. And we are driving this transformation together with our Customers, by helping them reduce costs and manual processes. We are guiding them on their journey towards a fully connected service experience and making their brand stronger. al: to make the complex simple. Already working at Syncron? Let s recruit together and find your next colleague.

Role Overview Solution Architect who will be focusing on digital transformation initiatives for IHDS and GEH portfolios within Cigna IH Responsible for defining commercially aware and technically astute solutions that both align to and inform architectural direction while balancing the typical constraints evident on project delivery, principally across a range of global and shared assets within Cigna International Health The role is embedded within the Cigna International Health Delivery Services function that works collaboratively with senior stakeholders to define strategic direction, thereafter, ensuring that intent is reflected in business solutions. The person must be comfortable leading and defining effective business solutions within complex project environments, demonstrating the maturity to build strong working relationships across Business, IT, and 3rd Party stakeholders. Key Responsibilities Drive the definition and delivery of solution designs in an agile environment, working through business and technical requirements to describe a holistic view of a target service that meets both business and operational expectations across a range of global assets and services that aligns to strategic roadmaps Contribute to the development of strategic roadmaps, architectures and technology standards and the adoption of new technologies Develop and maintain all relevant architectural artefacts Participate in and be a key contributor to architectural governance processes Develop expertise and knowledge of key assets and platforms across a broad spectrum of architectural concerns - application, data, integration, infrastructure, deployment and operations, security etc. Provide technical leadership and strategic guidance on integration strategies, standards and best practices aligning with health insurance business objectives and driving digital transformation initiatives Identify, assess and implement appropriate management strategies for architectural risks Collaborate with and mentor/support colleagues within the architecture and delivery teams to promote adoption of best practices Actively participate in the full project lifecycle from early shaping of high-level estimates and delivery plans through to active governance of the solution as it is developed and built in later phases Accountable for the architecture and quality assurance of key design elements across a wide range of solutions and systems Become a trusted advisor to senior stakeholders promoting modernisation and simplification of the technology landscape aligned with strategic roadmaps Skills and Experience At least 10 years of Technology experience and 4 years in a Solution Architecture or Lead Technical Design role. Breadth of experience and technical acumen across applications, data, integration, infrastructure, security, service management, business process architecture capabilities Commercial awareness incorporating financial planning and budgeting A track record of working successfully in a globally dispersed team would be beneficial Proven experience in designing, implementing and governing integration architectures that enable seamless data exchange between disparate systems, applications and services, utilizing technologies such as APIs, microservices, messaging queues, ESBs, and iPaaS Proficiency in using architecture design and modelling tools (e.g. SAP Lean IX, IBM Rational Software, ArchiMate etc.) Expertise in using integration platform & tools and data transformation & mapping tools

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist In this role, you will: Leading multiple Agile PODs to develop API and micro services system-based platform which delivers various business functions. A good team player to work along with platform lead, Product owner/BA, ITPM and PoD team members. Carry out tasks including Understanding requirements, analysis, Design, coding, and debug. Keep all the process related documents updated as per the organization guidelines Drive agile ceremonies for multiple pods and be able to pull various data required by creating dashboards in relevant tools as per the organization standards Role is open for both Pune and Hyderabad location. Requirements To be successful in this role, you should meet the following requirements: Experience of working in Agile methodology is must and should be able to handle multiple pods and drive various ceremonies which includes stand ups, retros, etc Cloud - experience on AWS, which includes working with services like EC2, ELB, RDS, and S3 DevOps tools in a cloud environment, such as Docker , GitHub, Jenkins , Kubernetes , Maven, and Sonar Qube etc Should be able to lead the integrations with different systems both technically and functionally. Should be able to guide team members in all technical aspects and security tools adoption. Agile/Safe certification will be added advantage. Analytical mind with problem solving skills. Ability to work independently and have very good communication skills. Should be able to multitask handling projects running across multiple markets. Flexible in timings and should be able to lead on deployment activities. ITIL service management experience is preferable. Exposure to manager diverse global team is desired. You ll achieve more when you join HSBC.

Career Category Engineering Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Sr Mgr Information Security What you will do Let s do this. Let s change the world. In this vital role As a Data Security Senior Manager, you will responsible to lead, operate, manage and improve Amgen s Data Loss Prevention (DLP) , Cloud Access Security Broker (CASB), and Data Classification services. This position will be responsible for delivering data protection services across Amgen s global enterprise. The role will work with architects, engineers and business units to help design, build, and implement critical preventive and detective security controls. This role will lead the team responsible for the protection of Amgen data in a rapidly changing security sector. Roles & Responsibilities: Maintain the service delivery and working order of Amgen Data Protection solutions across Amgen s global enterprise by leading the distributed team of data security analysts and engineers Execute Amgen service management processes such as Incident Management, Organisational Change, Service Requests, etc. for Amgen s DLP / CASB solutions Advise and consult to business domain experts to collect, analyze, create, tune and automate DLP /CASB policy sets Train and manage the team, including other leaders to analyze events and logs for opportunities to improve SaaS, Classification, and DLP policies Synthesize evolving business ecosystem changes to proactively identify new controls to and opportunities to improve data protection practices As needed, support Legal, Human Resources, and Incident Response teams in investigations related to data usage incidents Maintain the needed subject matter expertise to keep current, make recommendations, and lead or participate in the implementation and continuous improvement of technologies and services in assigned information security domains Act as main contact in audits covering information security services and technologies Advise on cryptographic services to protect the confidentiality and integrity of data at rest and in transit Collaborates multi-functionally with analysts, engineers, data scientists to deliver continuous improvement in cyber defense/resilience. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master s degree and 8 to 10 years of experience OR Bachelor s degree and 10 to 14 years of experience OR Diploma and 14 to 18 years of experience Functional Skills: Must-Have Skills: Track record of leading multi-level and matrixed teams in the operations of security services at a large enterprise. Knowledge of Cloud Access Security Platforms (Elastica, Netskope, SkyHigh, etc) Understanding of cloud environment (AWS, O365, Box, Salesforce, etc) Experience with Data Protection Technologies for a global enterprise Solid knowledge of core cryptographic services (Confidentiality, Data Integrity Verification, Authentication, Non-repudiation) and their applications Competent understanding on how security technologies and data flows (on-prem / cloud) integrate Good-to-Have Skills: Experience and ability to mentor and train others Service delivery experience including headcount and budgetary planning Strong effective verbal and written communication skills including a mastery of Standard American Business English and experience with both technical and persuasive writing Basic experience with ITIL processes such as Incident / Problem / Configuration / Change management with a focus on metric-driven delivery Professional Certifications (please mention if the certification is preferred or mandatory for the role): CISSP or equivalent preferred Soft Skills: Established analytical and gap/fit assessment skills. Ability to work effectively with global, virtual teams High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team-oriented, with a focus on achieving team goals Effective presentation and public speaking skills. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .

Delivery Leader- BAS Support Team - - - - - - - - - - - - Working within the Groups Global Transverse Operations platform, the team leaders mission is: Be the delivery leader of a team in charge of operational support for Michelins production applications. The BAS (Business Application Support) covers operations on all Michelin production applications. Teams will operate 24/7, partly in France and partly in India. The teams will also be responsible for the managed service of certain middleware (WMQ, Datastage, CFT, ACE, Datapower). - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - You are the delivery leader of one of 5 teams (2 CFE and 3 PNI), each made up of 5 to 6 supports technical engineer. You steer your team in coordination with the other delivery leaders and the manager to achieve operational performance and service quality targets. Key Responsibilities: Lead the support team to ensure the successful delivery of service support to clients, maintaining high customer satisfaction levels. Oversee day-to-day operations of the support team, ensuring timely and effective resolution of customer issues, incidents, and requests. Develop, implement, and refine processes to improve the overall efficiency and quality of the support function. Act as the main point of contact for internal and external stakeholders regarding support-related matters. Monitor key performance indicators (KPIs) to ensure performance standards are met and exceeded. Coordinate with other teams (e.g., development, product management, and sales) to resolve complex customer issues and improve service offerings. Foster a culture of continuous improvement, coaching, and development within the support team. Provide regular reporting to senior management on team performance, customer feedback, and ongoing improvement initiatives. Ensure the team adheres to SLAs (Service Level Agreements) and manages customer expectations effectively. Manage and prioritize resources across multiple support channels (email, phone, chat, etc.) to meet business needs. Oversee escalation processes and ensure timely resolution of critical customer issues. Lead team meetings, conduct performance reviews, and drive employee engagement and retention initiatives. Qualifications: Professional level in English Bachelor s degree in information technology, or a related field, or equivalent experience. Proven experience (3+ years) in a leadership or management role in a support, service delivery, or operations team. Strong understanding of service delivery frameworks, including ITIL or other customer service methodologies. Experience managing and developing high-performance teams in a fast-paced, customer-centric environment. Excellent interpersonal and communication skills, with the ability to build relationships across various teams and stakeholders. Strong organizational and problem-solving skills, with a focus on operational excellence. Ability to manage multiple priorities, meet deadlines, and handle complex issues. Familiarity with customer support tools and systems (e.g., ServiceNow, Zendesk, Jira). Experience with data analysis and reporting to monitor team and service performance. Preferred Skills: ITIL certification or other relevant service management qualifications. Previous experience working with cross-functional teams to deliver service enhancements. Knowledge of AGILE and/or LEAN is a plus Benefits: Professional development and training opportunities. A collaborative and inclusive work culture.

Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Monthly visits to customer and update M Response data Preferred Industries Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical General Experience 5 years and above Critical Experience System Generated Core Skills Customer Sensitivity Service Orientation Service Management System Generated Secondary Skills Consumer Focus Dealer Relationship Management Service Planning

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Operations Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Leading Food and Beverage Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Develops specific goals and plans to prioritize, organize, and accomplish your work. Ensures and maintains the productivity level of employees. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. Ensures compliance with all applicable laws and regulations. Ensures compliance with food handling and sanitation standards. Ensures staff understands local, state and Federal liquor laws. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Establishes guidelines so employees understand expectations and parameters. Monitors alcohol beverage service in compliance with local laws. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. Handles guest problems and complaints. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. Ensures corrective action is taken to continuously improve service results. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return). Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Ensures employees are treated fairly and equitably. Strives to improve employee retention. Ensures employees receive on-going training to understand guest expectations. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Strives to improve service performance. Ensures recognition is taking place across areas of responsibility. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Assistant Restaurant Manager. Oversees the financial aspects of the department including purchasing and payment of invoices. .

Responsibilities Responsibilities: Personnel Administration, Time Management, Organizational Management, and Payroll (Any Country - GCC International preferred), and custom applications related to them.Responsible for maintenance and improvement and implementation of Time Mgmt. and Payroll applications for US, India, China, Taiwan, Hong Kong and Japan through Incident / Change Request Management Implement Time Mgmt./Payroll for newer Infosys Rebadged Countries as per management decision. Provide Consulting support to our client on various Payroll related matter Configuration of Enterprise structure, Time Mgmt., work schedule, Quotas, Positive Time implementation and negative time implementation, payroll calculations, Personal Structure, Payroll Area, Pay structure, Wage type characteristics, Time related wage types, various Payroll schemas, Payroll related Features, writing PCR and inserting the PCR into the schemaPerform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements. Preferred Skills: Technology->SAP Functional->SAP HCM Technology->SAP Functional->SAP HCM-Payroll Compensation Time Mgmt Technology->Workday->HCM NA Payroll Technology->PeopleSoft->HCM Global Payroll Additional Responsibilities: Preferred Technical and Professional Expertise Knowledge of Solution Manager for documentation purpose, or for raising SAP Incidents Knowledge of any Service Management Tool like RTC / Jira / Service Now etc Intuitive individual with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as neededUp-to-date technical knowledge by attending educational workshops, reviewing publications. Educational Requirements Bachelor of Engineering Service Line Information Systems * Location of posting is subject to business requirements

Job Summary: The Engine Field Service Technician Level III acts as a technical specialist and the primary customer contact for diagnosing and executing complex repairs on Cummins engines and related systems at the customer s site. The role requires expert-level technical knowledge, effective communication, customer handling skills, and the ability to coach and guide less experienced technicians, ensuring a high level of service quality and customer satisfaction. Key Responsibilities: Technical Diagnosis and Repair Apply specialized tools and follow documented procedures to diagnose and complete complex repairs at customer sites. Perform preventative maintenance on engines and related components according to service schedules and quality standards. Disassemble and assemble engines/power generators, inspect and replace parts according to re-use guidelines, and perform progressive damage checks. Customer Support and Relationship Management Establish and develop productive relationships with customers, ensuring prompt and efficient attention to customer needs. Identify and recommend additional sales and service opportunities during service events. Documentation and Reporting Complete all required service documentation, including worksheets, warranty claims, timesheets, and quality reports, using business systems or handwritten forms. Document results of troubleshooting for payment processing and historical tracking. Training and Team Development Coach and mentor technicians and apprentices; review repair plans and parts lists. Transfer knowledge and provide on-the-job technical guidance. Technical Escalation and Support Escalate unresolved technical issues to higher-level specialists or supervisors as needed, ensuring accurate and timely issue resolution. Capture and document troubleshooting steps thoroughly in technical databases. Health, Safety, and Environment Compliance Maintain adherence to all Health, Safety & Environmental (HSE) policies and procedures. Proactively report incidents or potential risks to site management and supervisors. Service Vehicle and Tool Management Ensure service vehicle and tools are maintained in a clean, operational condition always. Skills: Solid knowledge and hands-on experience with: DETC/SPART/SPIC diagnostic and service tools. All Engine Applications across various industries. Railway Equipment servicing and maintenance. Excellent communication skills, both written and verbal. Strong customer handling and relationship management skills. Effective time management and prioritization in high-pressure environments. Core Competencies: Communicates Effectively - Tailors communication styles to suit different audiences and ensures clarity in messaging. Customer Focus - Builds strong customer relationships and delivers customer-centric service solutions. Develops Talent - Coaches and mentors team members to meet their career and technical development goals. Manages Complexity - Makes sense of complex information to solve technical problems effectively. Manages Conflict - Handles conflict situations effectively and maintains positive relationships. Self-Development - Actively seeks opportunities for personal and professional growth. Health and Safety Fundamentals - Champions proactive health and safety practices to contribute to an injury-free workplace. Values Differences - Recognizes and values diverse perspectives and experiences within the workplace. Diagnostics Application - Develops troubleshooting plans based on customer complaints; utilizes mechanical, electronic service tools, and software to isolate and repair faults. Electronic Service Tool Application - Identifies and operates electronic tools for maintenance, diagnosis, and repair. Engine Systems Interactions - Analyzes internal and external engine systems interactions (exhaust, cooling, fuel, driveline, aftertreatment, etc.) for accurate diagnosis and repair. Product Repair and Maintenance - Carries out repairs and maintenance tasks efficiently following Cummins standards. Service Documentation - Accurately records technical, customer, and equipment data for service management systems. Technical Escalation - Manages technical escalation paths for unresolved service issues while ensuring seamless communication and documentation. Qualifications: Education: Apprentice Trained Engine Technician (Preferred). Vocational diploma from a relevant technical institution. Licenses/Certifications: Locally valid driving permit required. May require licensing for compliance with export control or sanctions regulations. Experience: Significant field service work experience, especially with engine products. Expert-level technical knowledge of Cummins engines and associated systems. Direct customer service experience in technical support or service delivery role. Experience mentoring and coaching junior technicians (preferred).

9-10 or more years of service management; ITIL v3 Certified (foundation as a minimum, manager or expert level desirable); Strong verbal and writing skills in order to effectively communicate information to clients and internal team members; Awareness of a number of service management tools such as BMCs IT Service Management (ITSM, Remedy); Time management skills to meet agreed targets; Experience of designing, developing and/or implementing ITIL aligned processes; Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details; Facilitation skills to lead requirements gathering workshops and provide training to clients and internal team members; Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members; Primary Skills They must knowledge/experience with Incident, MIM, Service Request, Problem, Change management and SLA reporting. A Senior Service Management Consultant can be a member of a team, leading the team, assisting the lead or working independently. They lead or work independently designing, developing and implementing deliverables, conducting research and performing analysis. Secondary Skills Apart from these, other critical area is CMDB / Asset Management / SCAM The Service Management Consultant focuses on all of the ITIL service management lifecycle stages and a number of its processes within an outsourcing bid, consulting assignment or an implementation. They will be responsible for aspects of the overall delivery.

Primary Skills SAP CS/Service Management Knowledge Service Order & Notification Management Service Contracts, Warranty, and Maintenance Field Service Management Integration with SAP MM, SD, PM, and FI/CO SAP Configuration & Customization Configuring service orders, notifications, and contracts Master data setup Business Process Knowledge End-to-End Service Management Service Level Agreements (SLAs) Service Cost Management SAP Reporting & Analytics Report creation and KPIs tracking Secondary Skills Project Management SAP implementation & agile methodologies Technical Skills Basic ABAP, SAP Fiori, and SAP HANA SAP Cloud Integration Business Process Reengineering (BPR) Process mapping and optimization Customer Relationship Management (CRM) SAP CRM integration for customer service Soft Skills Communication, problem-solving, and stakeholder management Industry-Specific Knowledge Industry-specific configurations and compliance

Regular interaction with customer and understand support require at customer end, escalate the same to Area business manager / Zonal Service Manager for further resolving toTrack sheet / better connect. Log book collection - MTBL and compettion vehicles, Helps to create better database as well plan for immediate action plan for scope of improvement. Overall Product performance establishment includes Fuel Efficiency, Maintenace, Tyre life, Uptime etc. throuh Testimonials from customer. . Testimonials on FE from customer post successful complition of FE trial one vehicles. No. of Pre and post trial customer signed off copy per month. Competition details data on performance, vehicle specification, new engineering introduction from field feedback. Ensure uptime monitoring and time to time share the same data to Area business manager / Zonal Service Manager for further improvement plan. Travel along with the vehicle for specfic trials. Support to the dealer before commensing the trial for vehicle check up and upkeep Preferred Industries Education Qualification Diploma; Diploma in Mechanical General Experience 2 to 5 Yrs, experience in Service/ Quality/ PVT/ Vehicle Integration Critical Experience System Generated Core Skills Customer Analysis Customer Sensitivity Interpersonal Skills Product Knowledge Application Spare Parts Management Warranty Management Service Orientation Service Quality Service Management System Generated Secondary Skills

Overall Responsibility of Customer Care processes related activities- Dealer Management, On-field Service Delivery, Spares/Lubes/Warranty Management. Implementation of all processes and systems related to the service function at channel partners level. Ensuring standardized Service Infrastructure, facilities, quality manpower at channel partners level. To guide and conduct on the job training of the Service Mechanics for technical problem solving and debottlenecking at the dealerships. To attend and resolve the critical customer complaints and measure of customer satisfaction level. To work towards and increase dealer profitability by service schemes like service packages, service coverage improvements, free services, post warranty jobs, annual maintenance contracts. Ensure meeting spare targets of all channel partners and company promoted oil targets. Ensure coordination for timely spare parts orders execution for channel partners. Ensure dealer CSI score targets are met by driving improvement action plans. To provide feedback on competition new service schemes launched to the head of service and the Zonal/ Regional Customer Care Manager. To provide timely and qualitative Product feedback about critical and new defects to HO Product Monitoring Cell. Ensure warranty claims process adherence at the channel partners level. To ensure installation and establishing the entire service infrastructure, systems and processes at new dealerships. Conducting service audits periodically as per the company norms. Ensure Product training of the dealer, workshop manager and service mechanics Preferred Industries Agriculture Implemen Automobile Education Qualification Bachelors of Technology; Bachelor of Engineering; Diploma in Engineering; Bachelors of Technology in Mechanical; Bachelors of Technology in Automobile; Bachelors of Technology in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture General Experience 1-4 Years of relevant experience as CCM Critical Experience Minimum 1 year of on roll field service experience handling 7-10 dealers / workshops branches. Working Farm Knowledge of Tractors, Farming and Implements. Handling business volume of Spares and Oil of minimum 2 crore revenues System Generated Core Skills Change Management Channel Strategy Consumer Focus Customer Relationship Management (CRM) Product Knowledge Application Service Management System Generated Secondary Skills

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Lead participate in MECM infrastructure upgrades, configuration, support and maintenance. Builds technical plans and manages the upgrade of MECM servers and MECM clients. Acts as a Subject Matter Expert for MECM related technical escalations. Ensures that MECM infrastructure meets the service availability metrics by monitoring MECM and Adaptiva services, client healthiness, performance tuning and capacity planning troubleshooting advanced MECM related issues. Provide 16. 5 x7 support on MECM service following a global Rota and follow-the-sun support. Lead and manage the troubleshooting of incidents, including joining crisis call and working with teams and vendors for a resolution. Adhere to internal process to support the service, including change management, and incident management policy. Perform pro-active analysis on day-to-day work to obtain automation on deliveries thereby reducing repetitive and standardized tasks/processes. Automate processes wherever possible/feasible. Take the lead with new initiatives (Windows 11 upgrade, process simplification etc. ) Take lead to drive other teams for new initiatives related to MECM. Take ownership of technical deliverables and handle technical escalations for the team Conduct relevant Knowledge Sharing Training sessions to develop skills of team members. Provide guidance to team members on day-to-day basis as required. Ensure appropriate documentation is created or kept up to date. Act as a deputy of team lead, if required. Requirements To be successful in this role, you should meet the following requirements: 8 to 12 years of relevant IT experience, with minimum 8 years of strong MECM knowledge with proven experience in supporting MECM infrastructure Windows OS in large enterprise environment. Experience in managing infrastructure - Windows OS, SQL Database, Storage, and Network Technologies Having worked on multi-level MECM hierarchy with CAS and multiple primary sites spread across geographical locations with hands on experience on troubleshooting SQL DRS/File Based replication issues. Hands-on experience on troubleshooting Hardware Inventory Issues with knowledge of logs, workflow and components. Proven knowledge on DCM Assets compliance baseline issue troubleshooting, workflow, logs and components Experience on troubleshooting MECM Server side policy logs, policy mapping issues and policy download failures on end user devices. Working knowledge on CCM Client level troubleshooting with MP/DP installation issue experience. Understand how network boot PXE works and troubleshooting Task Sequence with device build failure troubleshooting. Software and application deployment troubleshooting experience with knowledge of logs, flow, and components. In-depth knowledge in Windows server and desktop OS, WSUS and SQL server. Good knowledge of scripting and development e. g. , VB script, PowerShell. Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience. Proven ability to work across geographies and time zones with a variety of teams. Strong sense of ownership urgency, ability to prioritize, attention to detail, flexibility, sense of vigilance adherence to all compliance procedures policies. Knowledge of Service management techniques including incident, problem, change, release management Ability to work under stress to deliver projects and handle critical system incidents. Experience in supporting Adaptiva and knowledge of software development would be an added advantage. You ll achieve more when you join HSBC. .

We are looking for a skilled professional with 8 to 13 years of experience to join our team as a Service Operations Manager in the BFSI industry. The ideal candidate will have a strong background in managing services and operations, with excellent leadership and communication skills. Roles and Responsibility Manage and oversee daily operations to ensure efficiency and productivity. Develop and implement strategies to enhance customer satisfaction and loyalty. Lead and motivate teams to achieve operational excellence and meet targets. Analyze performance metrics and identify areas for improvement. Collaborate with cross-functional teams to drive business growth and expansion. Ensure compliance with regulatory requirements and industry standards. Job Requirements Minimum 8 years of experience in a similar role within the BFSI industry. Strong knowledge of banking operations, regulations, and industry trends. Excellent leadership, communication, and interpersonal skills. Ability to analyze data, identify patterns, and make informed decisions. Strong problem-solving and conflict resolution skills. Experience in managing and motivating high-performing teams.

We are looking for a skilled Service & Operations Manager to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 13-14 years of experience in the BFSI industry, with expertise in service and operations management. Roles and Responsibility Manage and oversee daily operations to ensure efficient service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Collaborate with cross-functional teams to achieve business objectives. Analyze operational data to identify areas for improvement and optimize processes. Ensure compliance with regulatory requirements and industry standards. Foster a culture of excellence and continuous improvement within the team. Job Requirements Proven experience in service and operations management within the BFSI industry. Strong understanding of banking operations, regulations, and industry trends. Excellent leadership, communication, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience in managing teams and driving results-oriented performance.

Position Summary Establish and oversee premium service standards and procedures to ensure consistent and efficient service delivery. Delivering IT service standards through implementing process, standards, service metrics for IT. Responsibilities Maintain Service management tool to manage service workflow for Infrastructure, Security and Application topics Oversee and manage critical incident response and day to day ITSM processes including Incident, Problem, Change, Config and Release Management Conduct regular touchpoint calls with technicians to identify patters (e-g., multiple incidents requiring a problem ticket to be created, RCA to be conducted and problem resolved) Ensure the technicians are documenting solutions in the ITSM tool Review ITSM related contracts, services, and SLAs Ensure all changes go through the CAB meetings with approach to changes including the process of roll back is well documented. And, ensure that there are no incidents arising out of planned changes. Create and utilize analytics and insights through ITSM data to drive continuous improvement across all functions and regions Educate and act as an advocate for ITSM practices and train the users Participate in audits and compliance, when required Be as a glue between different teams Infrastructure, Security and Applications Creative and strategic thinking — and the agility necessary to master both the daily hands-on analysis and the big picture strategy Self-starter who sets aggressive goals and is driven to succeed both personally and professionally; focused on productivity; deeply committed to quality and integrity Manages work well, establishes timelines and clear priorities Full availability while managing critical issues affecting business due to IT downtimes. Work Location - Guindy Interested candidates can send rseumes to dshethiya@gradiant.com

Responsibilities: * Collaborate with sales team on customer needs analysis * Oversee service operations & staff development * Ensure quality standards & customer satisfaction * Manage budget & resources effectively Annual bonus

About The Role Job TitleTeam Leader Service LineMedical Coding ? DepartmentOperations ? About The Role :? Monitor, identify and resolve performance/behaviour/attendance issues using prescribed performance management techniques. Monitor and act on personnel and disciplinary issues. Provide subject matterexpertiseto Quality Control Analysts in theteam. Ensure training needs of subordinates aremet. Adjust to the needs of meeting service level agreements under supervision of Operations Manager. Successfully complete all client related training and keep record of the same. Hold team meetings on a regular basis with direct reports. Communicate all process and client updates to direct reports within specific timelines and keep record for such updates. Act as single point contact for theassigned team membersforall theirjob-relatedneeds and create a harmonious work environment. Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s)in accordance withthe organizations policies and applicable compliance requirements. Job Specification Minimumof5/6Years of Professional and Relevant Experience in Medical Coding with specialty Multispecialty. Must have experience in Client and Stakeholder Management, Team Management. Must have CodingCertificationlike CPC/CCS/COC/AHIMA. Any graduate will do. ShiftDetails:? General Shift / Day Shift WorkMode:? WFO LocationChennai Skills Skill Vendor Management Project Management IT Service Management Solution Architecture CRM ITIL Outsourcing Global Delivery IT Strategy SDLC Education Qualification No data available CERTIFICATION No data available

We are looking for a highly motivated individual with strong organizational and technical skills for the position of Problem Management Consultant – India Technical Development Consultant. You will be responsible for leading the problem management efforts for our for our market leading suite of legal research products, including Westlaw, Practical Law, CLEAR, Cocounsel, and other related platforms. The Consultant will work closely with cross-functional teams, including development, operations, and customer support, to ensure seamless delivery of our services. About The Role. Problem ManagementConsultant the execution of the problem management process for Legal Service Management, including identification, analysis, and resolution of complex technical problems. Pr ocess ImprovementWorking in collaboration with our Service Management Office, continuously review and improve problem management processes to ensure they are aligned with industry best practices and Thomson Reuters standards. Metrics and ReportingIn partnership with our Service Management Office, develop and track key performance indicators (KPIs) to measure problem management effectiveness and provide regular reports to senior management. About You Qualifications:Bachelors degree in Computer Science, Information Technology, or related field. ExperienceMinimum 6-7 years of experience in IT, with at least 3 years in a problem management or similar role. Strong technical skills in software development (Java/Python, C++) operations, and problem management, with experience in Agile methodologies. Cloud Technology- AWS/Azure. Must have experience in devops. LeadershipProven leadership skills, with experience in managing teams and collaborating with cross-functional teams. Problem-SolvingStrong problem-solving skills, with ability to analyze complex problems and develop creative solutions. CertificationsITIL Foundation certification or equivalent experience in problem management. #LI-SA1 What’s in it For You Hybrid Work Model We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. Essential Duties and Responsibilities Strong problem solving, time management and priority setting skills Develop strong relationships and alignment with our internal partners. Ensure that all daily production requirements are completed each day with sufficient documentation to enable Drive the establishment and refinement of the UKG Services process methodology and best practices Generate operational metrics to communicate and manage the performance of the production team Facilitate the delivery of training as required by internal or external customers Performs interview process for new hires for roles within team. Builds and maintains strong peer relationships within the team and across the organization. Train team members on new or enhanced operation procedures and policies. Implement quality control measures. Other duties may be assigned from time to time Qualification Overall Experience should be around 8 to 12 4+ years of team leading or supervisory experience leadership role Experience supervising Tax/Payroll Team representatives Strong Knowledge on US Taxation (Federal, State, Locals) for both Employees and Employers portion FPC or any Payroll related certification 3+ years of process/operational excellence experience Preferred Qualifications/ Skills: 4- 5 + years of US Payroll/ US Taxation and/or services industry experience Working knowledge of UltiPro is a plus Must be proficient in Microsoft Office (Excel, Word, and PowerPoint) Interpersonal Skills: Excellent written and verbal communication skills Conflict resolution Management experience Excellent customer service skills Ability to handle multiple tasks under tight deadlines Highly motivated and team oriented Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Disability Accommodation UKGCareers@ukg.com.

POSITION TITLE (ENGLISH) Major Incident Manager & Post Incident Report Manager REPORTING TO IT Program Technical Director REPORTING LOCATION Brussels WORKING LOCATION India/Romania/Brussels WORKING LANGUAGE English NUMBER OF FTEs UNDER RESPONSIBILITY0 Job SummaryTo strengthen its service team, a strategic LIMS Program is looking for its Major Incident Manager & Post Incident Report Manager in the context of a worldwide rollout (targetmore than 300 instances). This position is responsible for leading the response to high-impact IT incidents and ensuring thorough documentation and analysis post-resolution. This role ensures rapid incident resolution, clear stakeholder communication, and continuous service improvement through structured post-incident reviews and reporting. Key Responsibilities Major Incident Management Act as the primary coordinator during major IT incidents, ensuring swift resolution and minimal business disruption. Lead incident bridges and war rooms, engaging appropriate technical and business representatives teams. Provide timely and accurate communication to stakeholders throughout the incident lifecycle. Maintain the major incident process, ensuring alignment with ITIL best practices. Track incident trends and contribute to proactive risk mitigation strategies. Post-Incident Report Management Lead the creation and delivery of comprehensive post-incident reports (PIRs). Coordinate with technical teams to gather root cause analysis, corrective and preventive actions. Facilitate post-incident review meetings to capture lessons learned and drive service improvements. Ensure timely completion and distribution of Post Incident Report to relevant stakeholders. Track follow-up actions and PIR tasks to closure. Qualifications: Proven experience in IT incident management, service management, and problem management roles. Strong understanding of ITIL framework (ITIL certification preferred). Excellent communication, coordination, and stakeholder management skills. Ability to remain calm and effective under pressure. Strong analytical and documentation skills, with attention to detail. Familiarity with root cause analysis techniques. Experience with ITSM tools (ServiceNow, BMC Hellix). What We Offer: Opportunity to develop and scale a world class IT product, for use in worldwide laboratories. Our code impacts life and makes world healthier and safer place to live. Be a part of an ambitious IT solutions program, with an opportunity to fast-track career as a high performer. A launch pad into various opportunities and a chance to become part of international team of professionals.

POSITION TITLE (ENGLISH) Change Manager REPORTING TO IT Program Technical Director REPORTING LOCATION Brussels WORKING LOCATION Vietnam/India/Romania/Brazil WORKING LANGUAGE English NUMBER OF FTEs UNDER RESPONSIBILITY: Job Summaryto strengthen its service team, a strategic LIMS Program is looking for its Change Manager in the context of a worldwide rollout (targetmore than 300 instances). The IT Change Manager is responsible for overseeing and managing the change management process within Eurofins Group for a set of Business Applications along with its underlying infrastructure. This role ensures that standardised methods and procedures are used for efficient and prompt handling of all IT changes, minimising the impact of change-related incidents on service quality and improving the day-to-day operations of the organisation. Key Responsibilities Develop and implement IT change management strategies, policies, and procedures. Coordinate and chair Change Advisory Board (CAB) meetings. Evaluate change requests for risk, impact, and resource requirements. Ensure all changes are properly documented, approved, scheduled, and communicated. Monitor and report on the progress of change implementation. Collaborate with IT teams, project managers, and business stakeholders or representatives, to ensure successful change deployment. Maintain the change schedule/calendar and ensure minimal disruption to services and avoid conflicts. Conduct post-implementation checks and reviews and ensure lessons learned are documented. Ensure compliance with ITIL best practices. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience in IT change management or a similar role. Strong understanding of ITIL framework (ITIL certification preferred). Excellent organisational, communication, and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. Strong analytical and problem-solving abilities. Experience with ITSM tools (ServiceNow, BMC Hellix). What We Offer: Opportunity to develop and scale a world class IT product, for use in worldwide laboratories. Our code impacts life and makes world healthier and safer place to live. Be a part of an ambitious IT solutions program, with an opportunity to fast-track career as a high performer. A launch pad into various opportunities and a chance to become part of international team of professionals.