1186 Service Management Jobs - Page 23

Total Yrs. of Experience 8 10 Years Relevant Yrs. of experience 8+ years of experience Detailed JD (Roles and Responsibilities) JAMF Administrator Support including Server Management and Upgrades., Very good at handling clients, has the experience of working in large engagements, very good in ITIL processes of service management. Deep understanding of MacOS Ventura, Excellent analytical and troubleshooting skills Creation, Support, Implementation, and distribution of Mac OSX Image. Knowledge in Packaging for Mac using BASH Script, Shell Script Pearl Script & JAMF Admin Tools. Hardware & Platform Independent Images using Mac Technology. JAMF Policy & Configuration Profile Creation, Support & Implementation for Mac Imaging. JAMF PPPC Utility ( Privacy Preferences Policy Control (PPPC). Replication of Distribution Points/SMB Shares. Running Reports using Custom Queries, Should have advanced understanding of Policy Management and Policy creation. Developed Custom Mac policies as per the clients requirement. Recommend driver management best practices. ITSM process and tools knowledge (service now) Incident Management, Tracking & Solution for any issues related to the Engineered Solution. Designing & Implementing Enterprise Solutions for Enterprise Customers with Server Support. Provide recommendations for automation and modern endpoint management approaches. Mac OSX vulnerability management (Patch Management) Automatic DEP Enrolment Profile via Script. New / Upgrade / Update OS - Beta / Developer OS Testing. Application Deployment / Application Patches & Met Compliance. Comfortable working in rotation US shifts JAMF 100/200 certified Mandatory skills JAMF, MAC OS

We re on a mission to change the future of clinical research. At Perceptive, we help the biopharmaceutical industry bring medical treatments to the market, faster. Our mission is to change the world but to do this, we need people like you. Apart from job satisfaction, we can offer you: HEALTH: - Medical plan for you and your dependents. - Personal Accident Insurance - Life Insurance - Critical illness cover WEALTH: - Salary structure and Flexi basket - Provident fund of 12% - Gratuity scheme YOURSELF: Internal growth and development programs & trainings Perceptive is seeking a skilled Network Operations Center (NOC) & End User Compute Service Desk Engineer to join our dynamic team. The successful candidate will be responsible for providing technical support and ensuring the smooth operation of our network, end-user computing environments, and Microsoft Azure server environments. This role requires a proactive individual with strong problem-solving skills and the ability to work effectively in a fast-paced environment. The position is shift-based, supporting a 24x7 rotational to ensure continuous coverage and support. Additionally, the role involves major incident management to swiftly address and resolve critical issues. Key Responsibilities Monitor and manage network environments Ensure optimal performance and update of critical network infrastructure Provide technical support to end users Resolve issues relating to hardware, software and mobile telephony across our end userbase Perform routine maintenance and updates Maintain and update network and compute environments Collaborate with other functions and teams within IT and the wider business unit Troubleshoot and resolve complex technical issues Maintain knowledge documentation Document network configurations, procedures and known issues Assist in the implementation of new technologies Implement and upgrade new services and platforms, adhering to appropriate change controls Ensure compliance with company policies Adhere to company and industry standards for security, data protection and all Standard Operating Procedures Respond to and manage incidents and service requests Respond and resolve incidents and requests within SLA/OLA Manage and support Microsoft Azure environments Monitor performance, troubleshoot issues and ensure security and compliance Implement and maintain Azure based solutions Manage virtual machines, storage accounts and networking components Major Incident Management Working with Service Management, coordinate and document major incidents through to resolution Problem Management Working with Service Management, coordinate and document post incident reviews and root cause information, as well as preventative information Change Management Working with Service Management ensure all changes to our environments are documented and approved through appropriate processes Other Carryout any other reasonable duties as requested. Functional Competencies (Technical knowledge/Skills) Strong knowledge of network protocols, hardware, and software. Experience with network monitoring tools and troubleshooting techniques. Familiarity with end-user computing environments, including desktops, laptops, and mobile devices. Experience with Microsoft Azure, including managing virtual machines, storage, and networking components. Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders. Ability to manage multiple tasks and priorities in a fast-paced environment. Core knowledge of ITIL processes, including but not limited to Major Incident, Problem and Change Management Experience, Education, and Certifications Proven experience in a similar role within a Network Operations Center or IT Service Desk environment. Bachelors Degree in a technical discipline or equivalent project-related experience. Willingness to work in a shift-based role supporting a 24x7 rotational. Microsoft Azure Certifications and ITIL V4 Certifications are preferential but not essential. English: Fluent. Come as you are. Were proud to be a Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We re on a mission to change the future of clinical research. At Perceptive, we help the biopharmaceutical industry bring medical treatments to the market, faster. Our mission is to change the world but to do this, we need people like you. Apart from job satisfaction, we can offer you: HEALTH: - Medical plan for you and your dependents. - Personal Accident Insurance - Life Insurance - Critical illness cover WEALTH: - Salary structure and Flexi basket - Provident fund of 12% - Gratuity scheme YOURSELF: Internal growth and development programs & trainings Perceptive is seeking a skilled Network Operations Center (NOC) & End User Compute Service Desk Engineer to join our dynamic team. The successful candidate will be responsible for providing technical support and ensuring the smooth operation of our network, end-user computing environments, and Microsoft Azure server environments. This role requires a proactive individual with strong problem-solving skills and the ability to work effectively in a fast-paced environment. The position is shift-based, supporting a 24x7 rotational to ensure continuous coverage and support. Additionally, the role involves major incident management to swiftly address and resolve critical issues. Key Responsibilities Monitor and manage network environments Ensure optimal performance and update of critical network infrastructure Provide technical support to end users Resolve issues relating to hardware, software and mobile telephony across our end userbase Perform routine maintenance and updates Maintain and update network and compute environments Collaborate with other functions and teams within IT and the wider business unit Troubleshoot and resolve complex technical issues Maintain knowledge documentation Document network configurations, procedures and known issues Assist in the implementation of new technologies Implement and upgrade new services and platforms, adhering to appropriate change controls Ensure compliance with company policies Adhere to company and industry standards for security, data protection and all Standard Operating Procedures Respond to and manage incidents and service requests Respond and resolve incidents and requests within SLA/OLA Manage and support Microsoft Azure environments Monitor performance, troubleshoot issues and ensure security and compliance Implement and maintain Azure based solutions Manage virtual machines, storage accounts and networking components Major Incident Management Working with Service Management, coordinate and document major incidents through to resolution Problem Management Working with Service Management, coordinate and document post incident reviews and root cause information, as well as preventative information Change Management Working with Service Management ensure all changes to our environments are documented and approved through appropriate processes Other Carryout any other reasonable duties as requested. Functional Competencies (Technical knowledge/Skills) Strong knowledge of network protocols, hardware, and software. Experience with network monitoring tools and troubleshooting techniques. Familiarity with end-user computing environments, including desktops, laptops, and mobile devices. Experience with Microsoft Azure, including managing virtual machines, storage, and networking components. Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders. Ability to manage multiple tasks and priorities in a fast-paced environment. Core knowledge of ITIL processes, including but not limited to Major Incident, Problem and Change Management Experience, Education, and Certifications Proven experience in a similar role within a Network Operations Center or IT Service Desk environment. Bachelors Degree in a technical discipline or equivalent project-related experience. Willingness to work in a shift-based role supporting a 24x7 rotational. Microsoft Azure Certifications and ITIL V4 Certifications are preferential but not essential. English: Fluent.

Perforce is searching for a Senior DevOps Engineer, India to design and build the next-generation cloud platform for Perforce s SaaS product portfolio to ensure the security, reliability, and high availability of all our production & CI/CD environments and applications. In this vital role, you will drive the design, development, & Implementation of automated tools and technologies to enable efficient delivery and service management of the production services & release deliveries. Responsibilities: Responsible for building platforms and frameworks to create consistent, verifiable, and automatic management of applications and infrastructure between non-production and production environments Mentored exceptional engineers and DevOps developers on Cloud technology and practice. Implement application security best practices throughout the agile SDLC Foster and advocate for a DevOps culture at Perforce to ensure efficient testing, delivery, and deployment of all software artifacts Lead the development and enhancements of our CI/CD pipeline infrastructure/tools. Establish technical design principles and practices and drive them across all product portfolios to make operation design a must-have phase of the development lifecycle Your daily tasks will include developing a technical design for our cloud platform, developing a framework, and working with Dev and DevOps teams to ensure that the product meets our quality standards. Requirements: BS/MS/BTech in Computer Science, Engineering, Management, or a related field preferred. 8+ years of experience in the SaaS software cloud operation & development space. Deep understanding with solid experience of fundamental services on Azure/AWS/ GCP like Compute, Network, Database, Security, Management & Observability Expertise in managing and building CI/CD pipelines for system software, Operating Systems & libraries Expertise in one or more of the following programming languages: Python, Ruby, Go, Java Excellent hands-on experience with Kubernetes, Docker container technology Hands-on experience as a software developer and technical leader is a must Deep technical knowledge of cloud-based scalable web application architectures and technologies; Azure & AWS preferred Proficiency in driving secure SDLC with DevSecOps practices and metrics Hands-on development with infrastructure as code frameworks; Terraform and Serverless Framework a plus Experience in DevOps IaC tools like Terraform. Please click here for: EOE & Belonging Statements | Perforce Software

Grade J - Office/ CoreResponsible for providing customer service support to help to ensure maximum customer satisfaction, assisting the team in providing a communicative link between our products/services and our customers and building an accurate understanding of the customers needs and expectations. Entity: Finance Business Support Group Job Description: We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to tackle some of the big, sophisticated challenges that matter for the future. We have a real contribution to make to the worlds ambition of a low-carbon future. Join us and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner and help the world get to net zero. Would you like to discover how our diverse, hardworking people are owning the way in making energy cleaner and better - and how you can play your part in our outstanding team? Join our Finance Team and advance your career. The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external Key Customers, internal Customers and other Consumers in accordance with agreed service levels. The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer satisfaction. Customer Facing (CF) CSRs are required to have a broad understanding of all CS processes to enable a high percentage of first contact resolution and will continually manage customer expectations through various contact channels. CF CSRs are the first point of contact for BP telephone-based enquiries for Key Customers. Key Accountabilities- Functional Implement day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable SLA and the customer service functions core values. Leverage deep understanding of specific key account customers, processes / systems and act as point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties. These customers will include retail fuelling sites, branded and unbranded customers, commercial and strategic accounts and terminals. Get along with customers in a professional, friendly and efficient manner and bring up concerns about meeting service levels or deadlines. Proactively resolve Key Account customer issues (working with other teams as appropriate): Take ownership and resolve brought up telephone and written customer issues. Advance activities that are not actioned by assignees. Provide customer service via the internet, phone, chat and email to support activities including: Account set-up, allocation and delivery issues. Order processing and order fulfilment. Sales order tracking. Monitor supply outages and react accordingly for incoming and existing orders. Retail marketing programme information, policy and product fulfilment. Retail site experience complaints, fuel quality claims, site locator etc. Complaint resolution, identification and management of complaint root causes. Log, assign and supervise progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems.partner concern Support GBS activities through immediate triage, partner concern (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues. Service Management & Continuous Improvement Manage and maintain customer expectations, referencing pre-established service level agreements where applicable. Make recommendations on existing knowledge base documents and identify knowledge gaps. Build and maintain strong relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high quality service. Highlight process gaps and inefficiencies; proactively seek solutions to increase productivity and / or level of service provided. Perform user acceptance testing in service centre technology and ERP systems to help ensure effective enhancement execution. Education, Experience & Skills- Educated to A Level standard or equivalent Minimum of 12 months previous experience customer service skills in a telephone environment and or customer services environment preferred, ideally taking care of Key Account Customers Must demonstrate a strong understanding of customers needs / behaviours Excellent written/oral communication skills and ability to build effective working relationships Strong time management and organisation skills Strong problem solving skills Highly motivated Experience using SAP and/or Siebel and MS Office application Key competencies Inbound Document Management - 3 Sales Order Management - 3 Sales & Marketing Operations - 2 Data Management & Control - 2 Customer Inquiries & Dispute Resolution - 3 Customer Service Delivery Excellence - 3 Business & 3rd Party Systems Knowledge - 2 Process & Quality Improvement - 2 Influencing Ability & Negotiation - 1 Data Gathering & Analysis - 2 Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills:

Roles and Responsibilities. Service Delivery Management - Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and organizational goals Ensure the delivery of services meets agreed-upon SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Develop and maintain detailed project plans, timelines, and budgets, ensuring projects are delivered on time and within budget. Manage client escalations, ensuring that issues are resolved promptly and to the clients satisfaction. Identify opportunities for account growth and work closely with sales and account management teams to capitalize on them Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes Anticipate details of transformation deals and opportunities by communicating directly with customers and staying informed of relevant trends and industry news/Account mining. Experience handling vendors from a reporting, Procurement, and service management perspective Financial Management: Monitor financial performance, ensuring that delivery costs are within budget and profit margins are maintained. Identify and implement cost-saving initiatives without compromising service quality. Handle all Invoicing matters for Project activities and co-ordinate between Finance team and customer Continuous Improvement - Stay up to date with the latest trends, technologies, and best practices in cloud computing and cybersecurity. Identify opportunities for innovation and work with the technical teams to implement new solutions that enhance service delivery. Foster a culture of innovation within the delivery team, encouraging the exploration of new tools, techniques, and approaches. Drive Automation across the accounts. Analytics: Develop and deliver regular reports on service delivery performance, including metrics on availability, reliability, and security. Analyze service delivery data to identify trends, issues, and opportunities for improvement Technical Must have Executed cloud, Security and data centre infrastructure projects covering all stacks starting from perimeter network, multi-cloud, Virtualization stack, server stack, office 365, Cloud migration, BCP & DR, DevOps backup & recovery projects Proven, good knowledge of Cloud, data centre & security infrastructure technologies (VMware, Checkpoint, F5, Palo Alto, Extreme) Understanding of the latest Cloud, data centre security & cybersecurity technology Must have executed large transformational deals which involved data centre migration/Consolidation, End-user services transformation Education / Qualifications Preferably ITSM/SIAM certified Experience Proven 16 to 18 years of experience in managing Cloud, Infrastructure, End user computing, Network, security operations and projects/programs in the infrastructure space Roles and Responsibilities. Service Delivery Management - Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and organizational goals Ensure the delivery of services meets agreed-upon SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Develop and maintain detailed project plans, timelines, and budgets, ensuring projects are delivered on time and within budget. Manage client escalations, ensuring that issues are resolved promptly and to the clients satisfaction. Identify opportunities for account growth and work closely with sales and account management teams to capitalize on them Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes Anticipate details of transformation deals and opportunities by communicating directly with customers and staying informed of relevant trends and industry news/Account mining. Experience handling vendors from a reporting, Procurement, and service management perspective Financial Management: Monitor financial performance, ensuring that delivery costs are within budget and profit margins are maintained. Identify and implement cost-saving initiatives without compromising service quality. Handle all Invoicing matters for Project activities and co-ordinate between Finance team and customer Continuous Improvement - Stay up to date with the latest trends, technologies, and best practices in cloud computing and cybersecurity. Identify opportunities for innovation and work with the technical teams to implement new solutions that enhance service delivery. Foster a culture of innovation within the delivery team, encouraging the exploration of new tools, techniques, and approaches. Drive Automation across the accounts. Analytics: Develop and deliver regular reports on service delivery performance, including metrics on availability, reliability, and security. Analyze service delivery data to identify trends, issues, and opportunities for improvement Technical Must have Executed cloud, Security and data centre infrastructure projects covering all stacks starting from perimeter network, multi-cloud, Virtualization stack, server stack, office 365, Cloud migration, BCP & DR, DevOps backup & recovery projects Proven, good knowledge of Cloud, data centre & security infrastructure technologies (VMware, Checkpoint, F5, Palo Alto, Extreme) Understanding of the latest Cloud, data centre security & cybersecurity technology Must have executed large transformational deals which involved data centre migration/Consolidation, End-user services transformation Education / Qualifications Preferably ITSM/SIAM certified Experience Proven 16 to 18 years of experience in managing Cloud, Infrastructure, End user computing, Network, security operations and projects/programs in the infrastructure space

Roles and Responsibility Manage and oversee daily operations to ensure efficient service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Collaborate with cross-functional teams to achieve business objectives. Analyze operational data to identify areas for improvement and optimize processes. Ensure compliance with regulatory requirements and industry standards. Lead and motivate a team of professionals to achieve exceptional results. Job Requirements Proven experience in service and operations management within the BFSI industry. Strong understanding of banking operations, regulations, and industry trends. Excellent leadership, communication, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience in managing teams and driving business growth through strategic planning.

: Job Title Production Support Engineer, AVP LocationBangalore, India Role Description You will be operating within Corporate Bank Production as a Production Support Engineer in the Corporate Banking subdivisions. You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Management environment and has specialist expertise in one or more technical domains and ensures that all associated Service Management stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs). Ensure all the business queries are handled on priority within agreed SLA to ensure application stability. Ability to support the incident management, problem management adhering to ITIL and DB standard process. Embrace a Continuous Service Improvement approach to resolve IT issues, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability. Responsible for day-to-day engineering support delivery task, using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams. Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture. Control and drive innovation and excellence in the wider team, mentoring junior staff to be the best they can be and leading by example Deutsche Banks Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene. Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues. Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls. Responsible to maintain all support documents. Participate in all BCP and component failure tests based on the support documents. Understand flow of data through the application infrastructure. Event monitoring and management via a 24x7 workbench that is both monitoring and regularly probing the service environment and acting on instruction of a support documents. Drive knowledge management across the supported applications and ensure full compliance. Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution. Your skills and experience Recent experience of applying technical solutions to improve the stability of production environments Working experience of some of the following technology skills: Knowledge of Java and/or Tandem Mainframe technologies Programming languages like Javascript and/or TACL, COBOL Operating systems (Linux and/or Guardian) and the underlying infrastructure environments Online environment DAP & DWEB Version control tools like GIT and/or RMS Database environments (e.g., Oracle, Tandem Enscribe, SQL) Utilities like Rsync and/or FUP Middleware (e.g., MQ) Automation, monitoring and data analytics tools (e.g., Monitoring tool (Geneos/Reflex), scheduling tool (Control-M/Unix Shell Scripts/Multibatch/Netbatch) Good to have Unix, understanding of java and cloud technologies. Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes. Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely, communication of issues. Excellent troubleshooting and problem-solving skills. Excellent communication skills, both written and verbal, with attention to detail. Ability to work in virtual teams and in matrix structures Experience | Exposure (Recommended): Service Operations experience within a global operations context 8+ yrs. experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function Global Transaction Banking Experience is a plus. Experience of end-to-end Level 2,3,4 management and good overview of Production/Operations Management overall Experience of run-book execution Experience of supporting complex application and infrastructure domains IITIL / best practice service context Good analytical and problem-solving skills Ability to work in virtual teams and in matrix structures Working knowledge of incident tracking tools (i.e., Remedy, Heat etc.) Education | Certification (Recommended): Bachelors degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma) ITIL Foundation Certificate Business Competencies: Communication - Experienced Financial Management Basic Industry Knowledge - Experienced Innovation - Basic Managing Complexity - Basic Product Knowledge (internal & external) Basic Risk Management - Basic Technical CompetenciesExperienced Business Continuity/Disaster Recovery Experienced Operational Management Experienced How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Service Delivery Trainer Bengaluru, India Get to know Okta Okta is The World s Identity Company. We free everyone to safely use any technology anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We re building a world where Identity belongs to you. The Partner Enablement team at Okta is responsible for equipping our Field Team and Partners with the knowledge, tools, and resources needed to succeed. We create, deliver, and manage training programs that drive understanding and adoption of Okta s innovative identity and access management solutions. Our mission is to empower every learner to maximize the value of Okta s platform and services. The Service Delivery Trainer Opportunity Reporting to the Manager, GSI Enablement, this role will develop and deliver training programs to ensure seamless deployment and adoption of Okta solutions. The Service Delivery Trainer will leverage their technical enablement and deployment experience to provide our customers and partners with best-in-class training, enabling them to deploy Okta successfully. This role requires in-person onboarding and travel to our San Francisco, CA HQ office during the first week of employment. What You ll Be Doing Delivering technical training sessions to GSI partners focused on deploying and managing Okta solutions. Designing, developing, and maintaining training materials, including presentations, hands-on labs, and virtual learning modules. Collaborating with cross-functional teams to ensure training aligns with product updates and best practices. Partnering with deployment teams to understand challenges and create targeted training programs to address skill gaps. Gathering feedback from learners to continuously improve training effectiveness and content quality. Managing logistics for training sessions, including scheduling, registration, and follow-up communications. What You ll Bring to the Role & What We re Looking For 3+ years of experience in technical enablement or training, preferably with a focus on SaaS or identity solutions. Hands-on experience deploying Okta or similar identity management solutions. Proven ability to design and deliver engaging, technically complex training programs to diverse audiences. Excellent communication and presentation skills with a knack for making technical topics accessible. Strong collaboration skills and the ability to work across multiple teams and functions. Familiarity with instructional design principles and adult learning methodologies. Additional Experience That We Value Okta certifications (e.g., Okta Certified Administrator, Okta Certified Professional). Experience with deployment tools and methodologies. Proficiency with virtual training platforms and e-learning development tools. Background in managing customer or partner onboarding programs. Experience working with global teams and scaling training programs internationally. #LI-CS7 What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Fostering Diversity, Equity, Inclusion and Belonging at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/ . Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/ . U.S. Equal Opportunity Employment Information Read more Individuals seeking employment at this company are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. When submitting your application above, you are being given the opportunity to provide information about your race/ethnicity, gender, and veteran status. This information helps us support or diversity, inclusion, and belonging efforts, as well as maintain fair and equitable hiring practices. Completion of the form is entirely voluntary . Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the followinga veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Pay Transparency Okta complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here . Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/agencies/ofccp . How do you know if you have a disability A disability is a condition that substantially limits one or more of your major life activities. If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury PUBLIC BURDEN STATEMENTAccording to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. Okta The foundation for secure connections between people and technology Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers. Follow Okta Apply

Workshop Manager in an automobile dealership is responsible for the overall operations and performance of the dealerships service department. They manage the workshop staff, ensure efficient workflow, and maintain high-quality service to customers.

We are seeking a Deliver Manager to oversee the delivery of solutions and products delivered by organization. Responsibilities 1. Delivery Leadership Lead and Manage Delivery Teams : Overseeing a team of all employees working for the account(s). Understand the delivery plan and take accountability of the Delivery Escalation Handling : Taking on escalated support cases or challenges that require high-level technical expertise. Employee Transition and Forecasting: Manage the deployment of associates proactively to improve the billing rates, margins by maintaining ratio of employees on experience. Working with Horizontal Leads and Vertical leads on driving the hiring and reducing the impact 2. Governance Own and drive the governance calls with customers and internal management teams Establish regular meetings with reportees, team members 3. Processes Understand current practices Establish new best practices to improve the delivery 4. Communication and Client Management Client Interaction : Interfacing with customers to understand their needs, provide updates, and manage expectations. Cross-Functional Communication : Bridging the gap between technical teams and non-technical stakeholders, ensuring effective communication and understanding. 7. Tools and Technologies Service Management : Proficient in Jira and Freshdesk for incident and workflow management. 8. Reporting and Metrics Reporting : Tracking performance and delivery metrics, incidents and reporting to senior management. SLAs & KPIs : Managing SLAs and optimizing KPIs for the delivery Requirements Educational Background and Experience Education : A bachelordegree in Computer Science, Information Technology, Engineering, or a related field. Experience : Typically requires around 15 years of experience in IT support, application management, or software development, with at least 4-5 years in a leadership role. Experience in healthcare domain with exposure to compliance like HIPAA, GDPR will be beneficial. Benefits Competitive Compensation and Benefits. Elixr Labs offers competitive salaries and benefits and an environment that encourages employees to achieve their career goals. What we offer at Elixr Labs At Elixr Labs, you will enjoy a robust rewards package which includes: Opportunity to work on various projects and sizes. Competitive salary. Group Insurance. Learning and development programs, training Career opportunities.

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Developing and Maintaining Budgets Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. Maintains a positive cost management index for kitchen and restaurant operations. Utilizes budgets to understand financial objectives. Leading Food and Beverage Team Manages the Food and Beverage departments (not catering sales). Supervises and manages employees. Manages all day-to-day operations. Understands employee positions we'll enough to perform duties in employees absence. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Oversees all culinary, restaurant, beverage and room service operations. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employees concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members. Encourages and builds mutual trust, respect, and cooperation among team members. Monitors and maintains the productivity level of employees. Develops specific goals and plans to prioritize, organize, and accomplish work. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer Service Provides excellent customer service. Responds quickly and proactively to guests concerns. Understands the brands service culture. Drives alignment of all employees, team leaders and managers to the brands service culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Verifies all banquet functions are up to standard and exceed guests expectations. Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Conducts performance reviews in a timely manner. Promotes both Guarantee of Fair Treatment and Open Door policies. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results. Additional Responsibilities Complies with all corporate accounting procedures. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Drives effective departmental communication and information systems through logs, department meetings and property meetings.

Assists in leading the property s food and beverage/culinary operation, including Restaurants/Bars, Room Service, and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand s target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Delivers products and services to meet or exceed the needs and expectations of the brand s target customer and property employees and provides a return on investment. CANDIDATE PROFILE Education and Experience High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area. CORE WORK ACTIVITIES Developing and Executing Food and Beverage Strategy and Goals Works with direct reports to develop and implement promotions, food and wine pairings, menu items and presentations. Develops a food and beverage operating strategy that is aligned with the brand s business strategy and leads its execution. Ensures integration of departmental goals in game plans. Leading Food and Beverage Teams Ensures that regular, on-going communication occurs in all areas of food and beverage (eg, pre-meal briefings, staff meetings, culinary team). Works with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges/conflicts. Ensures that regular, on-going communication occurs in all areas of food and beverage (eg, pre-meal briefings and staff meetings). Reviews staffing levels to ensure that guest service and operational needs are met. Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors. Provides feedback to employees based on observation of service behaviors. Utilizes employee feedback and an open door policy to identify and address employee problems or concerns in a timely manner. Communicates critical information gained from pre- and post-convention meetings to areas of responsibility. Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned. Order and purchase equipment and supplies. Maximizing Food and Beverage Revenue Reviews financial reports and statements to determine how Food and Beverage is performing against budget. Ensures cash control and liquor control policies are in place in food & beverage areas and followe'd by all related employees. Encourages calculated risk-taking to generate incremental revenue and deliver Savvy Service. Ensuring Exceptional Customer Service Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Strives to improve service performance. Managing and Conducting Human Resource Activities Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. Communicates and executes departmental and property emergency procedures. Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. Ensures new hires participate in the department s orientation program and receive the appropriate new hire training to successfully perform their job. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations. .

Role & responsibilities Service strategy and operations management Product lifecycle management and operations support Service excellence and market development Service quality and compliance Team leadership and development Preferred candidate profile Qualification : B.Tech / B.E. Mechanical (MBA Preferred) Experience : 18 to 22 Years of relevant Experience

Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Senior Associate Data Security Engineer What you will do Let s do this. Let s change the world. In this vital role the Senior Associate Data Security Engineer role will cover Data Loss Prevention (DLP) and Data Security Posture Management (DSPM) technologies. This role will report to the Manager, Data Security. This position will provide essential services that enable us to better pursue our mission. Sr. Associate Data Security Engineers operate, manage, and improve Amgen s DLP and DSPM solutions. In our Data Security team, they will operate data protection security technologies in a rapidly changing global security sector. They will work with other engineers and business units to help craft, build, coordinate, configure, and implement critical preventive and detective security controls related to the protection of Amgen data. This engineer will play a key role in designing, deploying, and maintaining solutions to build our rapidly growing operations. Roles & Responsibilities: Maintain the service delivery and working order of Amgen data security solutions across Amgen s global enterprise Execute Amgen service management processes such as Incident Management, change processes, and service improvements for Amgen s data security technologies Assist in the design and improvement of Amgen s data security technologies and solutions. Build scripts for the configuration and the testing of the solution Manage and perform analysis of escalated DLP events, engage with the business, fulfill legal hold requests, and provide executive reporting Work with business domain specialists to collect, analyze, build, tune and automate DLP policy sets Analyze events and logs for suspicious activity and opportunities to improve posture, processes, procedures, and protections. Consult to the Incident Response team on investigations Develop automation solutions in increase response times and reduce risk of identified incidents Participate in regular meetings and conference calls with the client, IT, business partners and vendors to help ensure technical coverage for new or existing projects across the business Functional Skills: Must-Have Skills: Knowledge of Cloud Access Security Platforms (Elastica, Netskope, SkyHigh, etc) Understanding of cloud and SAAS environments (AWS, O365, Box, Salesforce, etc) Solid experience with potential to grow knowledge in Linux/Windows OS and other infrastructure systems Experience with DLP and data protection technologies for a large global enterprise Demonstrated understanding on how emerging security technologies and data flows interoperate across complex, multi-cloud systems. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master s degree and 1 to 3 years of experience OR Bachelor s degree and 3 to 5 years of experience OR Diploma and 7 to 9 years of experience. Preferred Qualifications: Good-to-Have Skills: Comfort with scripting (PowerShell, Python, etc) and expression development (SQL, Regex) Ability to develop documentation for Infrastructure Security implementations Basic experience with ITIL processes such as Incident, Problem, and configuration management Experience in complex enterprise environments with competing business priorities Professional Certifications (please mention if the certification is preferred or mandatory for the role): Systems Security Certified Practitioner (SSCP) or Security+ SANS Certifications Relevant vendor-specific certifications Soft Skills: Established analytical and gap/fit assessment skills. Ability to work effectively with global, virtual teams High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team-oriented, with a focus on achieving team goals Effective presentation and public speaking skills. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .

Key Responsibilities To effectively lead, manage and process Standard Chartered Bank digital asset custody transactions (safekeeping, transfer, reconciliations, billing) on daily basis and escalate any exceptions which requires immediate resolution. Define, document, implement, and maintain scalable and efficient digital asset operational frameworks. Drive continuous quality improvement and automation within digital asset and across conventional assets. Manage a growing offshore outsource team and empower the team to take on greater responsibilities. Collaborate with stakeholders across the organization to ensure seamless and scalable operations. Drive the implementation of new clients, products, and services. Support projects around digital assets, blockchain, key custody technology and tokenization Resolve queries raised by clients and stakeholders, seeking guidance from Compliance where required. Lead and engage with new on-boarding of clients to facilitate the operational take-on and set-up of new relationship. Take active interest in changes to the Financial Services industry. Form an integral part of the front to back process flow. Review processes and procedures to identify weaknesses/inefficiencies and recommend remedial action as required. Work with Compliance to understand new regulatory requirements and ensure we fulfil our obligations. Lead hubbing of operations right shoring for FSS markets. Others: To undertake periodic self assessment on key controls to access the proper functioning and adequacy of existing controls. Assist in coordinating facilitating and promoting understanding of operational risk and in implementation and the management of it. To effectively manage and process Standard Chartered Bank and Regional Securities Services custody (conventional + Digital) transactions (Corporate actions, Settlements, Billing) on a daily basis and escalate any transactions which requires immediate resolution. Ensure that turnaround times in respect of processing various transactions are met on a constant basis as per agreed SLA with respective units. Ensure that all enquiries / complaints are resolved within the agreed turnaround timelines. To develop strong working relationship with GBS to ensure that transaction processing across securities services processes are carried out with minimal risks and with high quality standards. To develop key working relationships with internal customers and support units etc. To ensure that Department Operating Instructions (DOI), checklists, SLA are kept up to date, and shared with the team-members and reviewed to ensure practicing of the same. Ensure Adherence by unit to the Group and country policy and procedures. Ensure adherence on an ongoing basis to all requirements of KYC/AML/sanction regulations as may be issued from time to time. Avoid revenue leakage and ensure that there are no debits to P&L Accounts without appropriate authority Ensure that all internal account reconciliation escalations are addressed on a daily basis and correction entries passed where required e. g. sundry, erroneous, CSA accounts etc. To ensure that any nostro un-reconciled entries are escalated are kept to a minimum and are resolved daily. Initiate transfer of best practices to/from other processing centers. Live the values of SCB at all times. To lead and participate in projects initiated for risk-mitigation, service improvement, technology upgrade, regulatory etc. Regulatory & Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Internal Securities Services and Cash Operations Support Unit Dept (Finance, Admin, IT) Other Business Unit, Group Functions and Process/Product Owners Project/Change team FSS governance FSS global heads External All clients Skills and Experience The prospect candidate would be primary responsible for managing the digital custody services offering (including conventional custody) comprising of client service management, transaction processing, systems maintenance, and monitoring, reporting and operational risk reporting. An experienced operations professional in the banking or financial sector with Securities Services and minimum 12+ years of experience, across digital asset and conventional asset services (client onboarding, securities trade/clear/settlement/corporate actions, billing, payments, regulatory reporting, reconciliation, exception handling and business continuity management) project management, business enablement, business analyst. Bachelor s degree in Banking/Finance/Information Technology or a similar subject or comparable professional training. Experience in working with and managing outsourcing partners. Demonstrates a passion for digital assets and understanding of blockchain technology and cryptocurrencies. Preferably, a track record of leading change and defining operational processes for new business lines. Qualifications Master s degree in Banking/Finance/Information Technology or a similar subject or comparable professional training About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 22824

Responsibilities & Key Deliverables Analyse the technical complaints of the vehicle in the field. Rectify defects in vehicles / overhaul aggregates. Maintain and handle internet based warranty. Ensure implementation of service processes at channel partners. Development of secondary channel. Feed back on companys as well as competitors products. Training of service managers. Work out special service support for strategic customers with channel partners. Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target. Secondary network for spare parts sales. Guide channel partners for manpower/facilities/equipment optimisation. Ensure profitability of workshops of channel partners. MIS on service. Spare parts inventory management. Manging service gaurantee at the dealership. Monthly visit to ASC and monitor his performance along with ASC coordinator. Service camps on monthly basisc. Monthly visits to customer and update M Response data Preferred Industries Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical General Experience 5 years and above System Generated Core Skills Customer Sensitivity Service Orientation Service Management System Generated Secondary Skills Consumer Focus Dealer Relationship Management Service Planning

JDE Functional Consultant with good knowledge of Service He or she will deliver work in close coordination with senior functional consultant Should be able to drive offshore delivery Should have experience on upgrade project and testing of objects JDE experience Should be in the range of 5 to 8 years Knowleger of all service modules like install base service contracts service orders billings service contract billing preventive maintenance work order cycle Location - Pan India

Job Purpose: Customer dedicated senior leader having overall accountability responsibility for quality of service, customer satisfaction, service level management, service improvements enhancements for all implemented Orange insourced and outsourced services on a major multi-national customer. To position service management product offering in response to Customer needs. Key Tasks and Responsibilities: To have overall accountability for the quality of any insourced or outsourced services provided to multi-national customer measured against service level agreements. To ensure full compliance to customized / outsourced Service Management product definition. To be the customer's primary senior point of contact within Orange Business Services, for all escalated service operational related issues. To lead management of customer service improvement plans in order to increase customer satisfaction. To ensure adequate and timely reports which include measurements against customer SLA's on quality, change and performance of the services provided to the customer. Overall ownership of maintaining customer information is current in the relevant databases and repositories. To lead regular customer service review meetings at corporate executive levels both with the customer internal within Orange. Implement and lead a vendor management structure for outsourced Services for assigned customer. To assist in additional service management contract negotiation in parallel with Account Director customer team where applicable. To assist in Service Management RFP solutions and provide pre-sales presentations to customer when required. To maintain adequate knowledge of Orange products and services. Interface with the customer at senior management level on a regular basis and conduct periodic executive service reviews. To validate and maintain customer service level agreements for assigned customer where required. To assist SM management team in developing service management revenue opportunities on new business. To lead the post sales extended customer Service team both local and remote. Management of service management staff within sub region who are assigned to customer. To drive improvement plan to mitigate Orange financial impacts due to SLA failure or Major Customer Service disruption. Job Contacts: Internal: Service Desks, Sales Marketing, Project Management, Field Services, Global Services, HR Local, Regional, Global teams as required. External: Customer, Partners Vendors (Management Levels). Job Dimensions: Incumbent must have in depth knowledge of Orange products and services. Incumbent must be capable of providing consultancy services to account team leads and customer at Management level. Incumbent must be proactive and provide seasoned advice for both short and long term implications on Service Operations related issues. Incumbent must be able to perform high level presentations both internally externally. Candidate Profile: Possess a confident and professional image to successfully interface with all aspects of the business. Ability to communicate clearly and effectively both one-on-one and to groups in a variety of business situations. Strong management skills in accumulation, preparation, interpretation and dissemination of customer technical information and the applicability of all related products services to address requirements. Experience in developing and recommending customer services solutions outside of normal product sets and assessing ability to deliver and cost implications. Management Leadership experience of both local remote diverse team members within service management. About You Skills / Qualifications: Degree level or equivalent (Business or Science Degree). Service Management Certification (ITIL). Project Management Certification desired. Customer Service and Project Program Management Experience. 10-15 years of work experience in customer-facing organization within the Communications / IT services industry. Vendor management Consultancy experience. Budget management and cost controlling experience desired. Leadership and virtual team management experience. High level of practiced technical knowledge. Very strong communication, negotiation, presentation, organizational skills.

To have overall accountability for the Quality of solutions provided to multinational Customers (measure service provided against defined Service Level Agreements) Service Level Management Prepare and publish Program Plan (including Program Structure / Roadmap / Governance Matrix) of Customer Service Strategy; ensure all internal and external stakeholders agree and understand roles and responsibilities Ensure full compliance of agreed solutions and services to meet customer needs; proactive monitoring of agreed SLAs in order to deliver exceptional service and acknowledged customer value; focus on beating the target Ensure successful program management through coordinated management of a portfolio of projects / activities Ensure customer sees and feels Orange Business Services delivery as a seamless team irrespective of internal / third party structures; manage Account resource per service Identify and mitigate risks (failure or delay); ensure appropriate levels of business contingency / continuity are in place Present monthly service reviews and Service Improvement Program actions; manage customer expectations; interpret high level dashboard of all operations to customer (sponsor / service director) Provide customer with informed industry benchmarks eg Gartner, Telemark; propose service enhancements which continually position Orange Business Services as best in class Proactively review overall service requirements with business users; identify gaps and opportunities, help users articulate needs Help customer upscale existing contracts; help visualize the enhanced value and assist AGM / ECT build the business case / sales presentations Develop innovative proposals eg new platforms to maximize the customer business strategy Present monthly high level dashboard of all operations to Customer Operations Director; highlight trends and value generation opportunities Win trusted status as the extended member of customer s service team Prepare, monitor and advise on Customer Performance Scorecard Identify and create Additional Customer Value Continually review efficiency of Orange Business Services processes to ensure delivery of world-class innovative solutions Optimize operational processes to match economic balance between Orange Business Services industrialized processes (factory deliverables) and customized requirements Contribute thought leadership to Orange Business Services Centre of Excellence of customer / industry requirements to ensure Orange Business Services leads the market Change Management Manage in / out of scope requests and agreeing any change / release management (CM) Financial Management Financial management of the Services PL Peer review monthly customer billing; ensure bill accuracy Accountable for resolution of billing issues and assist AGM in escalated case Ensure billing remains consistent with contract and client expectations no surprises Customer Service and Service Management Experience 6 to 9 years of experience with at least 3-4 yrs of work experience in customer-facing organizations within the telecom or IT industry Virtual team management experience Good level of practiced technical knowledge of Networks, Voice, Security etc with market understanding Language Skills: English (if not mother tongue, fluent written and verbal), local language Bachelor of Engineering/Diploma in Information Tech will be preferred Technical Skills: good knowledge of Network, IT Services, Security (Palo Alto - Nextgen), Mobility, Voice and/or integration solutions and technologies, CCNA - Voice, CCIP Soft Skills: good communication, negotiation, presentation, organization skills Is fully empowered to coordinator of all entities involved in technical performance of our solutions Can work independently, shows initiative and proactivity Can work well under pressure and can handle escalations calmly and competently Sound knowledge of IT Infrastructure Library concepts - ( ITIL V4 )-foundation certification

AS a Senior IT Solution Architect you will : Work with the product management team to understand the use-cases, requirements and develop and present technical solutions Design innovative solutions based on State-of-the-Art standards and Frameworks. Define and develop solutions, system/software architecture and detailed designs through reference models, frameworks and use cases that describe the end-to-end system behavior and impact of the solution. Develop solutions that meet business requirements. Address and resolve technical challenges to ensure solutions are feasible, operable & scalable. Document system/software architecture and high level designs Collaborate with other team members and stakeholders Oversee design planning and execution to ensure design integrity Be business & customer oriented. Conduct full design reviews and quality assessments. Capitalize on feedbacks to refine design processes and integrate best practices into future projects About you At least 10 years experience with 5 years in IT Solution design and implementation including strong experience in Telco IT ecosystem : Technical Skills : Knowledge of standards and frameworks used in Telco IT : TOGAF, TAM, eTOM, TMF, Open Digital Architecture, MEF, CAMARA, ... Appreciated experience in IoT, 5G and mobile technologies. Demonstrated experience in implementing Telco components like CPQ, COM, CRM, SOM, ROM, Service Management, Observability, monitoring Demonstrated experience in application development using Java EE, Spring framework, etc. Demonstrated experience in application design. Appreciated experience with system integrator solution like Conga or Tech Mahindra. Good understanding of orchestration requirements Knowledge of UML & BPMN workflows modeling Good knowledge of Kubernetes environments and cluster management Good knowledge of mico-service architecture including API design, API gateways and API exposition. Good understanding of cloud environment & virtualization. Experience with CI/CD tools & concepts Experience with DevSecOps with exposure to DevOps tools, CI/CD pipeline and automation

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Oracle Communications Order and Service Management (OSM) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication within the team and stakeholders. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process Ensure effective communication within the team and stakeholders Professional & Technical Skills: Must To Have Skills: Proficiency in Oracle Communications Order and Service Management (OSM) Strong understanding of software development lifecycle Experience in leading application development projects Knowledge of Oracle database management Hands-on experience in configuring applications Additional Information: The candidate should have a minimum of 5 years of experience in Oracle Communications Order and Service Management (OSM) This position is based at our Pune office A 15 years full-time education is required Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : ServiceNow Good to have skills : ServiceNow IT Service Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Work on ServiceNow implementations / upgrade projects for end customersWe are looking for a ServiceNow Developer to join our growing team. Candidates will design, configure, develop, and implement baseline and custom applications and enhancements in ServiceNow. They will provide architectural input and help maintain the stability of the overall platform by ensuring the appropriate design and development standards are always used. Ideal candidates for this position are self-motivated, creative problem-solvers who can adapt to new technologies and evolving requirements. They will work remotely, with travel for meetings up to 25%. They will be part of a growing ServiceNow Elite Partner specializing in ITSM and ITOM Implementation and Services with a global footprint of customers and service centers based out of the US.Job Requirements: 5 years of ServiceNow development, configuration, and administration experience in the following areas:oWorking with stakeholders to manage the creation and/or customization of core applications such as Service Requests, Incident, Problem, Change, CMDB, etc.oCustomer Service Management, Field Service Management, Service Portal, Integration Hub, or REST/SOAP Web Services, and AppEngine StudiooAdministering a ServiceNow instance including group and user maintenance, ACL, UI Actions, CatLog Items, etc.oKnowledge of ServiceNow Best Practices and ongoing knowledge of the latest ServiceNow featuresoSelf-managed, with excellent problem-solving and communication skills Preferred Technical Skills: ServiceNow Certifications ServiceNow Certified System Administrator (CSA) and preferred to be a Certified Implementation Specialist & Certified Application Developer (CAD) 5+ years of experience developing on the ServiceNow platform in a medium to large enterprise environment (7,500 employees or larger) 5+ years of experience with various web technologies (Java, JavaScript, XML, HTML, AJAX, CSS, HTTP) or comparable web design 5+ years of experience in developing and using orchestration and automation workflow 5+ years of experience in designing and developing SOAP and RESTful web services 5+ years of experience with relational databases such as MS SQL Server, Oracle 5+ years of experience working with healthcare, public sector, financial services, retail, and manufacturing customers Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelors degree Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide voice support to clients and resolve their technical issues. Interact with clients to understand their requirements and provide appropriate solutions. Troubleshoot and resolve software and hardware issues. Document and maintain records of client interactions and technical issues. Collaborate with cross-functional teams to ensure timely resolution of client issues. Stay updated with the latest technology trends and advancements in the field. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support. Good To Have Skills:Experience with ITIL framework. Strong understanding of IT service management principles and practices. Knowledge of incident management and problem management processes. Excellent communication and interpersonal skills. Ability to prioritize and manage multiple tasks effectively. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A Bachelor's degree is required. Qualifications Bachelors degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring the smooth functioning of our systems. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide ongoing support to clients, addressing their technical issues and concerns. Troubleshoot system or application problems and provide timely resolutions. Collaborate with the team to identify and implement process improvements. Maintain accurate documentation of client interactions and issue resolutions. Stay updated with the latest product knowledge and industry trends. Assist in training new team members on system or application functionalities. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management. Good To Have Skills:Experience with incident management tools. Strong understanding of ITIL processes and best practices. Excellent problem-solving and analytical skills. Ability to communicate effectively with clients and internal teams. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education