8482 Service Management Jobs - Page 20

Role Overview: As a Senior Manager, Network Operations, your main responsibility is to lead and develop a team of network operations analysts to provide excellent technical support for critical operations of a globally distributed financial network. You will play a crucial role in ensuring prompt detection, resolution, escalation, and reporting of service impacting events and incidents to maintain the network infrastructure's optimal health and performance. Key Responsibilities: - Implement effective Incident Management processes to prevent service outages and minimize their impact by proactively detecting, isolating, and resolving issues. - Develop solutions for Incident Management based on...

You are looking for a Service Desk Manager based in Chennai for a global IT service provider. With 8+ years of experience and excellent communication skills, you will be responsible for Major Incident Management, Service Management, and Service Request. Your key responsibilities will include: - Collaborating on policies and standard operating procedures with IT Managers - Analyzing the performance of Service Desk activities to identify problem areas - Appraising Service Desk Analysts performance, providing feedback, taking corrective actions, and overseeing their training and development through coaching and mentoring - Managing and coordinating the escalation of urgent and complicated suppo...

As an SDM Governance Analyst at Barclays, you will be responsible for collaborating with developers and business consumers to present complex qualitative and quantitative data in meaningful ways to drive commercial outcomes. Your role will involve supporting Global Markets Lead Service Managers in overseeing Third-Party Service Provider (TPSP) services, ensuring TPSP services are set up in Process Unity, analyzing TPSP service MI, managing TPSP service incidents, identifying continuous improvement opportunities, and managing changes to TPSP contracts. Additionally, you will be responsible for maintaining TPSP service knowledge documentation, tracking assets and IP, and reporting software usa...

We are looking for a skilled Senior Relationship Manager to join our team in the SALES industry. The ideal candidate will have a strong background in sales and relationship management, with excellent communication and interpersonal skills. Roles and Responsibility Develop and maintain strong relationships with clients to increase sales and revenue. Identify new business opportunities and generate leads through networking and market research. Conduct product demonstrations and presentations to showcase our offerings. Collaborate with cross-functional teams to achieve sales targets and objectives. Provide exceptional customer service and support to existing clients. Analyze sales data and mark...

Job Responsibility Service existing clients and also explore and develop new profitable business opportunities relationships for the bank Receive requests from customers for processing the particular transactions and ensure that the request is processed before TAT by monitoring end to end Coordinating with Relationship managers in order to provide smooth, faster and hassle free service to clients Interact with various departments in the team for meeting the requirements of the customer Coordinate between the centralized processing centers and the customer Scrutinize the documents received from the customer Manage relationship with the existing as well as with the new clients Job Requirement ...

We are seeking a proactive and detail-oriented professional to join our Service Excellence Team. This role will lead IT Disaster Recovery (DR) events, ensure audit-ready documentation, and support the delivery and improvement of IT service metrics across the department. Working closely with the current IT DR Lead and the Data & Analytics Lead, you will play a key role in driving operational resilience and service excellence across a complex, multinational IT environment. Key Responsibilities Execute IT Disaster Recovery events across the organisation, working in-person with stakeholders to ensure successful delivery, accurate documentation, and timely closure of all actions. Own and manage o...

DMO - EMEIA - Advanced Analyst Global Operations(GO) Tax and Accounting services that EY provides to our multinational clients. GCR offers the ease of managing compliance & regulatory filings by Taking care of the complexity of regulatory affairs across multiple jurisdictions Centrally managing the global compliance and reporting activities Controlling the cost of managing compliance across various countries Each client is referred to as an engagement and the GO team is responsible for ensuring the delivery as per the service level agreements. Globally, tax and accounts preparation activities are conducted mostly in the local countries and hence requires a wide network of EY professionals to...

We are seeking an experienced and proactive Lead - IT Operations professional to join our team. This role is ideal for someone who thrives at the intersection of IT systems, automation , and end user experience. You will be responsible for building and scaling internal IT operations, automating lifecycle workflows (e.g., onboarding/offboarding), managing IT/SaaS assets, and driving adoption through training and usage analytics. What would you do / key responsibilities Own and evolve internal IT operations, including automation of user lifecycle processes (onboarding, offboarding, transitions, access and identity managemnt ). Manage and maintain asset inventories (laptops, peripherals, softwa...

Description - External Global Compliance and Reporting - GO Americas (Senior) - Job description Global Compliance and Reporting is an integrated suite of Tax and Accounting services that EY provides to our multinational clients. GCR offers the ease of managing compliance & regulatory filings by Taking care of the complexity of regulatory affairs across multiple jurisdictions Centrally managing the global compliance and reporting activities Controlling the cost of managing compliance across various countries Globally, tax and accounts preparation activities are conducted mostly in the local countries and hence requires a wide network of EY professionals to work together to deliver to the clie...

Incident Management Process Analyst - Incident Management Team Your key responsibilities Responsible for keeping the Incident Management process artefacts up to Driving/contributing towards running operational cadence for process governance purpose Responsible for executing detailed Incident analysis and provide insights which roll up to ET leadership Managing communication framework for socializing process awareness within EY Technology Lead the automation initiatives within the team to eliminate waste from ET Critical Incident Management process and enable continual improvement through incident volume reduction. Contribute heavily to drive necessary Service Improvements to improve the Inci...

12-15 years’ work experience. At least 7-8 years’ experience in independently managing service operations. Should have technology background and experience in leading Service Operations/service delivery of large engagement involving Cloud Infra/cloud hosted services. Knowledge/experience on middleware solutions/Axway Products will be a plus. Required level of leadership and management experience to manage larger teams and collaborate and influence senior managers. Experience in organizational change management (transformational experience) Strong leadership skills including effective time management, prioritization, and delegation of work. Excellent communication skills - should be comfortab...

SUMMARY We are seeking a skilled NetSuite Field Service Management (FSM) Technical Lead to join our India Delivery Center. The lead will be responsible for coordinating with the onshore lead and leading the design, development, and delivery of customized solutions within the NetSuite ERP platform specifically focused on Field Service Management modules. The ideal candidate will combine strong NetSuite technical expertise, hands-on implementation experience, and leadership capability to manage development teams, coordinate with functional consultants, and ensure high-quality delivery. This role requires a strong understanding of NetSuite’s SuiteCloud platform (SuiteScript, SuiteTalk, SuiteFlo...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Team Lead, Services Operations is an entry level management role, accountable for service delivery at the highest level thereby ensuring client satisfaction and the successful continuance of business operations. This role has the core responsibility of supervising engineers who work on resolving issues reported by clients. Key responsibilities: Plans...

COMPANY PROFILE Shri Bhagwati Machines Pvt. Ltd., (SBMPL), Ajmer (Raj.) is accredited by TUV/SUD ISO, IMS & OH&S 9001: 2015, 14001:2015 & 45001:2018 and Certified OEM. SBMPL was incepted in 1995. We, are pleased to introduce ourselves as a reputed OEM for more than 25 years a leading manufacturer, supplier, and exporter of stone processing machinery at National & International Level. We are always conscious of preparing machines with the latest technology, robust and heavy duty, better performance, productivity and after-sales services. To meet all of the above qualities, SBMPL is the leading manufacturer with an innovative approach to the Mechanical Engineering of Stone Cutters Machines, an...

Role & responsibilities We are seeking a highly motivated and results-driven Category Service Manager who is responsible for end-to-end service delivery, vendor management, customer experience, and operational excellence across designated interior design categories (e.g., modular kitchens, wardrobes, civil work, dcor, MEP services). This role ensures seamless coordination between designers, project managers, vendors, and clients to deliver high-quality interior solutions within defined timelines and budget

Role & responsibilities Handling territory as ASM. Step up the customer experience. Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth Product performance feedback and competition benchmarking. TPM Implementation at Dealerships and drive the Service agenda

* Software Development Life Cycle (SDLC) framework, IT Service Management procedures, development solutions which run on multiple platforms. * may be composed of multiple software packages and technologies. * This role is responsible for performance, availability, and scalability of the applications. Required education Bachelor''s Degree Preferred education Master''s Degree Required technical and professional expertise * 3-5 Years of experience. React JS. HTML/CSS experience, ideally including concepts like modularization, layouting and accessibility * Developing frontend application using React.JS, with Redux, * Typescript , Javascript, Node.JS, ES5+ Front-end functional tes Preferred techn...

Operations Manager /Manager Operations BPO /BPO Operations Manager 2 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT call/whatsaap cv Neha 8287267407 Required Candidate profile call/whatsaap cv Neha 8287267407 Work from Office-Bangalore Must Knows-English and Hindi Ecommerce experience is Mandatory

Position Overview: The Service Operations Technical Program Manager II supports the Vice President in delivering initiatives aimed at transforming and enhancing operational tools, processes, and governance models. These projects will strengthen operational readiness, improve incident and change management, and advance automation of critical business applications. The role will work closely with the ITSM team in adoption of process and tool improvements across programs and products. About the role: Technical Program Managers at Mastercard interact with product managers, software development managers, developers, and senior leaders across partner teams in the organization to deliver complex pr...

Implement/Standardize/Optimize ITIL Service Management processes and functions for a large customer environment where IT services may get offered by multiple service providers Plan end-to-end ITSM function cum process implementation considering various business and strategic scenarios Reengineer existing processes and design new processes to dramatically improve productivity, quality and service, ensuring appropriate stakeholder input and buy-in Lead functional process implementations for designed/re-designed processes using ITIL based ITSM tools like ServiceNow Work closely with ServiceNow technical team to implement the desired processes using Agile approach Support process and tool implem...

Lead the Benefits Operations team within the Offshore P&R Hub. Foster a team mindset of agility, continuous improvement, and simplification. Manage and operate Benefits & Wellbeing processes and procedures globally. Collaborate with teams across HR to identify and implement improvements in employee benefits delivery. Oversee team activities to mitigate risks and ensure compliance with internal controls and external regulatory requirements. Develop and manage the Global Benefits Operations team, promoting customer experience, operational efficiency, agile mindset, and continuous professional development. Disclaimer: This job description has been sourced from a public domain and may have been ...

Meet Our Team: Our People Operations Team is making great strides in taking our recruiting, onboarding, and employee experiences to the next level, and there is still plenty of impactful work to do. As a People Operations Specialist, you will partner with our global Coordinators, Managers, and Employees to ensure high-level, efficient support, and a great experience throughout the employment lifecycle at Pega. You will act as the Global Subject Matter Expert on our People Operations tools and processes and develop great relationships with your peers across the world! Picture Yourself at Pega: As the connection between Pega employees and the People Function, you will help ensure employees hav...

What you''ll do As a Business Analyst, youll help analyse complex requirements across different business groups while validating and documenting system needs to make sure that the processes align with our strategic goals. Your ability to build strong working relationship with stakeholders and suppliers across teams will also be crucial to your success in this role. Youll also: Turn complex architectural strategies and governance needs into actionable tool requirements and user stories Define and maintain core architectural metadata and standards as well as set acceptance criteria while leading testing for new features, integrations and configuration changes in the EA tool Work with enterpris...

As an Installation & Services Lead at CircoLife, your role will involve overseeing the day-to-day installation and service operations. You will be responsible for ensuring timely and quality execution of the services provided by managing a team of installation technicians. Your coordination with customers and close collaboration with the product development team will be crucial in enhancing service quality and efficiency. **Key Responsibilities:** - Oversee day-to-day installation and service operations - Manage a team of installation technicians - Coordinate with customers for service execution - Collaborate with the product development team to improve service quality - Ensure timely and qu...

Responsibilities: Identifies the CIs and products. Plans and manages a population of the Configuration Management System. Controls the receipt, identification, storage, and withdrawal of all supported CIs. Provides and maintains information on CMDB. Directs, prioritizes and schedules audits, ensures that any corrective action identified in Process and/or Database audits are carried out. Interfaces with other processes and CI owners to ensure they follow the defined Configuration Management process. Ensure regular housekeeping of the CMDB. Provide reports, including management reports and configuration status accounting reports. Manage interfaces with other processes and organization function...