1186 Service Management Jobs - Page 17

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time educationAs an L1 data operations shift lead , you will be responsible for monitoring, triaging tickets. Post triaging, you are responsible for creating incidents and where applicable (Simple corrections) solve them technically. You are responsible for routing the incidents / service requests to other teams (L2 / L3 as may be applicable) in the client environment. You are responsible for ensuring that the resolution is completed and inform the stakeholders of the resolution. Interim status communications are also part of the job responsibilities to be sent to the stakeholders informing about the current progress of the incident resolution. You will help the Shift lead with data for key metrics and also perform Root cause analysis and period analysis of RCA data to come up with resolutions of identified issues.You are responsible for monitoring the work of junior team members for quality and also resolve any issues / bottlenecks that they are facing. You will be responsible for escalating the issues to relevant stakeholders should there be any issues in your shift. You are responsible for the shift hygiene and ensure that work items are received properly from previous shift lead and hand over all information relevant to the next shift to the incoming shift lead. Roles & Responsibilities:-Service Delivery Management Ensure Shift capacity is maintained as per the Rota published* Lead a team of 2-3 members in Shift Coordinate with L2/L3 teams for ticket escalations and knowledge sharing.* Ensure Proper Shift handover to next shift team / client teams* Ensure proper shift handover from Previous shift* Ensure communication of statuses to dependent teams on the tickets* Ensure right teams are intimated where resolution of incidents is being delayed* Ensure SLA timelines are known and adhered to* Ensure junior team members working in the same shift are coached on the jobProcess Adherence & Improvement Ensure compliance with standard operating procedures (SOPs). Identify recurring issues and do analysis for root cause elimination* Ensure Root cause analysis is done as per requirements Stakeholder Communication Provide regular updates to L1 OPS lead / stake holders on incident trends.* Ensure escalations to internal and client teams where there are bottlenecks in the service delivery Maintain communication with clients or internal users regarding major issues or outages.Tool & System Monitoring Montor Tableau dashboards for scheduled jobs. Ensure alerts and notifications are triaged promptly. Basic understanding of ServiceNowTechnical SkillsSQL / ETLService Now or any ticketing toolProcessesL1 Operations service delivery and Shift lead The candidate should have played the Proactive L1 Ops Shift lead role Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based in Chennai.A 15 year full time education is required. Qualification 15 years full time education

Project Role : Quality Engineer (Tester) Project Role Description : Enables full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Performs continuous testing for security, API, and regression suite. Creates automation strategy, automated scripts and supports data and environment configuration. Participates in code reviews, monitors, and reports defects to support continuous improvement activities for the end-to-end testing process. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Quality Engineer, you will enable full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Your typical day will involve performing continuous testing for security, API, and regression suites, creating automation strategies, and supporting data and environment configuration. You will also participate in code reviews, monitor, and report defects to support continuous improvement activities for the end-to-end testing process, ensuring that the highest quality standards are met throughout the project lifecycle. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Develop and maintain comprehensive documentation for testing processes and results. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of automation testing frameworks and tools.- Experience with continuous integration and continuous deployment practices.- Familiarity with performance testing and monitoring tools.- Ability to analyze and interpret complex data sets to inform testing strategies. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in developing solutions to enhance operational efficiency and effectiveness. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Develop and implement software solutions to meet business requirements.- Collaborate with cross-functional teams to analyze and understand project requirements.- Conduct code reviews and provide feedback to ensure code quality.- Troubleshoot and debug applications to resolve issues efficiently.- Stay updated with industry trends and best practices to enhance development processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management.- Strong understanding of IT operations management processes.- Experience in designing and implementing ITOM solutions.- Knowledge of ServiceNow platform capabilities and configurations.- Hands-on experience in developing ServiceNow applications.- Good To Have Skills: Experience with ServiceNow Service Mapping. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle Communications Order and Service Management (OSM) Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to support organizational goals. You will also participate in testing and troubleshooting to enhance application performance and user experience, contributing to a dynamic and collaborative work environment. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Engage in continuous learning to stay updated with industry trends and technologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Communications Order and Service Management (OSM).- Strong understanding of application development methodologies.- Experience with database management and SQL.- Familiarity with software testing and debugging techniques.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 2 years of experience in Oracle Communications Order and Service Management (OSM).- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle Communications Order and Service Management (OSM) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in developing solutions that align with organizational goals and enhance operational efficiency. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Collaborate with cross-functional teams to analyze business requirements and translate them into technical solutions.- Develop and implement software solutions to meet project requirements.- Conduct code reviews and provide feedback to team members.- Troubleshoot and debug applications to ensure optimal performance.- Stay updated on emerging technologies and trends to enhance development processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Communications Order and Service Management (OSM).- Strong understanding of software development lifecycle and methodologies.- Experience in designing and developing applications using Oracle OSM.- Knowledge of integration technologies and web services.- Hands-on experience with Oracle database technologies. Additional Information:- The candidate should have a minimum of 3 years of experience in Oracle Communications Order and Service Management (OSM).- This position is based at our Hyderabad office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are functioning optimally to support organizational goals. You will engage in problem-solving activities, contribute to key decisions, and manage the development process to deliver high-quality applications that enhance operational efficiency. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of application development methodologies.- Experience with IT service management processes and best practices.- Ability to troubleshoot and resolve application issues effectively.- Familiarity with integration techniques and tools within ServiceNow. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer in the Cloud Migration & Implementation team, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Service Management. Your typical day will involve collaborating with cross-functional teams, analyzing business needs, and designing innovative solutions to enhance IT service management processes. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather and analyze business requirements.- Design and develop applications using ServiceNow IT Service Management platform.- Create technical specifications and design documents.- Implement and configure ServiceNow modules to meet business process requirements.- Perform unit testing and support system integration testing.- Provide technical guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Good To Have Skills: Experience with ITIL framework.- Strong understanding of IT service management processes and best practices.- Experience in designing and implementing ServiceNow workflows, forms, and reports.- Knowledge of JavaScript, HTML, and CSS for ServiceNow customization.- Familiarity with ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog.- Ability to troubleshoot and resolve technical issues in ServiceNow platform.- Excellent analytical and problem-solving skills. Additional Information:- The candidate should have a minimum of 2 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of IT services. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and understand business requirements.- Design and develop applications that align with business processes.- Implement best practices for application design and development.- Conduct regular reviews and testing to ensure application functionality.- Provide technical support and guidance to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management principles.- Experience in designing and implementing IT service management solutions.- Knowledge of ITIL framework and best practices.- Hands-on experience in configuring ServiceNow applications. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Software Asset Management (SAM) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow Software Asset Management (SAM) in our organization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements for application design.- Design and develop applications using ServiceNow Software Asset Management (SAM) to meet business process requirements.- Ensure the applications are scalable, efficient, and adhere to best practices.- Perform code reviews and provide feedback to improve application design and quality.- Troubleshoot and resolve issues related to application design and functionality.- Stay updated with the latest industry trends and technologies related to ServiceNow Software Asset Management (SAM). Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Software Asset Management (SAM) and Strong understanding of ServiceNow Custom Application Creation ServiceNow Human Resource Service Management (HR)ServiceNow IT Operations ManagementServiceNow IT Service Management- Strong understanding of IT asset management principles and best practices.- Experience in designing and developing applications using ServiceNow platform.- Knowledge of ServiceNow modules and functionalities related to Software Asset Management (SAM).- Experience with data migration and integration in ServiceNow platform. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow Software Asset Management (SAM).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Emerson Manufacturing Execution Solution Syncade Good to have skills : DeltaV Distributed Control SysMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Your typical day involves ensuring smooth operations and timely delivery of services to meet operational needs. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure compliance with operational requirements.- Implement best practices for service delivery.- Conduct regular performance evaluations for the team. Professional & Technical Skills: - Must To Have Skills: Proficiency in Emerson Manufacturing Execution Solution Syncade.- Strong understanding of system operations and maintenance.- Experience in managing production systems.- Knowledge of service level agreements and operational requirements.- Hands-on experience in troubleshooting and resolving operational issues. Additional Information:- The candidate should have a minimum of 7.5 years of experience in Emerson Manufacturing Execution Solution Syncade.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements.- Design and develop applications based on business process needs.- Implement best practices for application design and development.- Conduct testing and debugging of applications to ensure functionality.- Provide technical support and guidance to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes.- Experience in designing and implementing ServiceNow applications.- Knowledge of ITIL framework and best practices.- Hands-on experience with ServiceNow platform customization. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into functional designs, ensuring seamless application integration and user experience enhancements. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather and understand business requirements.- Design and develop applications that align with business processes and application requirements.- Implement best practices for application design and integration.- Conduct regular reviews and testing to ensure application functionality and user experience.- Provide technical guidance and support to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management principles and practices.- Experience in designing and implementing ServiceNow solutions.- Knowledge of ITIL framework and its application in ServiceNow.- Hands-on experience in customizing ServiceNow applications.- Good To Have Skills: Experience with ITSM tools integration. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand their needs and translating them into functional design solutions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and understand business requirements.- Design and develop applications that align with business processes.- Implement solutions that enhance user experience and efficiency.- Conduct testing and troubleshooting to ensure application functionality.- Provide ongoing support and maintenance for developed applications. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management principles.- Experience in designing and implementing ServiceNow solutions.- Knowledge of ITIL framework and best practices.- Hands-on experience in configuring ServiceNow modules. Additional Information:- The candidate should have a minimum of 2 years of experience in ServiceNow IT Service Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

The candidates should have exp. in Service Marketing / Service Product Sales marketing and have to bring orders from customers for the company's service products Coordination with service team for required sales activity & handled customer complaints Required Candidate profile Industry Machine tool / Manufacturing Sector/ Automotive Industry Serve customers by identifying their needs and engineering adaptations of our products and services.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer in the Cloud Migration & Implementation team, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow Human Resource Service Management (HR) solutions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements for HR applications.- Design and develop scalable and efficient applications using ServiceNow HR modules.- Create technical specifications and documentation for application design and development.- Perform unit testing and debugging of applications to ensure quality and functionality.- Provide support and troubleshooting for HR applications during implementation and post-implementation phases. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Human Resource Service Management (HR).- Good To Have Skills: Experience with ServiceNow IT Service Management (ITSM) and ServiceNow IT Operations Management and ServiceNow Tools Administration- Strong understanding of HR processes and workflows.- Experience in designing and implementing HR solutions using ServiceNow HR modules.- Knowledge of ServiceNow HR best practices and industry standards.- Familiarity with ServiceNow HR Service Delivery and Employee Service Center modules. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow Human Resource Service Management (HR).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Oracle Communications Order and Service Management (OSM) Good to have skills : Oracle Communications Service ActivationMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business objectives and user needs, while maintaining a focus on quality and efficiency throughout the project lifecycle. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Metasolv M6 - Oracle Communications Order and Service Management (OSM).- Good To Have Skills: Experience with Oracle Communications Service Activation.- Strong understanding of application design and architecture principles.- Experience in managing application lifecycle and deployment processes.- Proficient in troubleshooting and resolving application-related issues. Additional Information:- The candidate should have minimum 7.5 years of experience in Oracle Communications Order and Service Management (OSM).- This position is based at our Noida office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. A typical day involves collaborating with cross-functional teams to gather insights, translating business needs into technical specifications, and ensuring that the applications align with organizational goals. You will engage in discussions to refine designs and iterate on solutions, ensuring that the applications are user-friendly and efficient. Your role will also include testing and validating applications to ensure they meet the defined requirements and provide value to the users. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements for application design.- Develop and document application specifications and design documents.- Participate in testing and validation of applications to ensure they meet business needs. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of application design principles and methodologies.- Experience with business process modeling and requirements gathering.- Familiarity with software development life cycle and agile methodologies.- Ability to create user-friendly interfaces and enhance user experience. Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role, you will: The role requires active participation and contribution in Incident investigation, service recovery management in crisis calls and communication with various stakeholders System monitoring and responding to any system alerts. Follow escalation procedures for critical incidents. Represent as service recovery manager to engage and drive different parties in solving the incident. Report to stakeholders on service impact and recovery plan. And participate in post incident review. Develop knowledge base on exception handling , system runbook etc. to shorten resolution time in incident management and service recovery. Producing DevOps and Service Management metrics and reports Actively engage in continuous improvement objectives defined by the IT Service Management managers. Reviewing changes and participation in Internal Change Reviews. Take ownership of assigned tasks and execute them as per agreed timelines and with minimal supervision. Requirements To be successful in this role, you should meet the following requirements: Sound knowledge of ITIL, Agile and DevOps including experience of Incident Management, Problem Management and Change/Release Management. Experience with ALM tooling such as App Dynamics and Splunk. A proven track-record of developing and delivering service improvements. Proven and extensive experience of service management application production support with knowledge of service recovery, incident and problem management Experience using service management, service monitoring, knowledge management, communication and workflow tools e. g. Jira Service Desk. A flexible committed approach, a willingness to work outside of core hours. Domain knowledge of IWPB products and journeys is desirable but not essential. Strong communication and interpersonal skills

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Should be fluent with use of the tooling / MI enhancements to provide business and IT with key information which can be used to drive quality, cost and productivity actions. Drive down outstanding problems, perform pro-active problem management, report on service quality and identify opportunities for reduction in cost. Work closely with support, development and business teams to ensure quality objectives are agreed and met. Engage with stakeholders within value streams to ensure a standard approach and adherence to group directives/policies. Adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators. Adhere to all relevant processes/procedures and liaise with Compliance department about new business initiatives at the earliest opportunity. Design, develop and implement various dashboards using Service Now as the HSBC Group recognized Service Management tool. Ensure adequate training is provided whenever there is a change in process. Foster a culture of compliance. Pro-actively review services and identify preventative measures to reduce risk profile. Demonstrate agility while respond to customers needs. Requirements To be successful in this role, you should meet the following requirements: ITIL implementation of service management disciplines, processes tools in previous role. Practical hands of knowledge of Service Now and Qlik Sense report development, Strong analytical skills, lateral thinking, planning and interpersonal skills. Ability to think creatively to drive innovative solutions. Ability to communicate with impact, both verbal and written. Strong prioritization, co-ordination root cause investigation skills. Confident decision maker and demonstrates task and objective ownership. Ability to work as part of a Global virtual team across multiple regions. Strong interpersonal skills with ability to build maintain relationships and work collaboratively across boundaries. Excellent oral and written communication and presentation skills in English and Ability to communicate with impact. Can do attitude with the willingness to take ownership. Desired Skills: Understanding of DevOps Tooling. Tooling and automation related experience such as use of MS Sharepoint, Advanced Excel including Macros, JIRA / Confluence tools will be a plus. Awareness of SRE Fundamentals - SLO\SLI\Error Budget. Experience and knowledge in Financial Industry as Service Management or Production Support, better have customer facing support experience. .

Handling workshop operations Part Inventory, Availability, Sales & Marketing Customer Satisfaction & Key Account Management Site Management & Quality Management System People Management, Warranty and Workshop Administration & Post Sales Service Required Candidate profile Exp 4+ Years in handling workshop operation in commercial vehicle industry Commercials understanding of Markets & CV business (P&L) Technical & Commercial Knowledge Should be Technical Graduate

Handling workshop operations Part Inventory, Availability, Sales & Marketing Customer Satisfaction & Key Account Management Site Management & Quality Management System People Management, Warranty and Workshop Administration & Post Sales Service Required Candidate profile Exp 4+ Years in handling workshop operation in commercial vehicle industry Commercials understanding of Markets & CV business (P&L) Technical & Commercial Knowledge Should be Technical Graduate

Maintaining Customer Satisfaction Index (CSI), Dealer Satisfaction Index (DSI), Mean Time to Repair(MTTR).Following up on pre-delivery inspections (PDI), installations, delivery challans (DC).Leading a team of over 20 service technicians/engineers

The Role: This role involves service management and performance and quality management. Working with physical and virtual teams you will be liaising with a variety of stakeholders includingthird party providers and Worley s Senior Leadership, building strong relationships to enable effective communication between departments and IT providers. Responsibilities will include: Monitoring of IT services and VIP support functions to ensure optimal service Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews. Ensure every problem reported from the region is serviced in line with the customer expectations and SLAs agreed with service partners Analyzing third-party as well as internal processes, creating and recommending strategies for service delivery optimization Act as voice of customer on behalf of the senior leadership within the region. Providing accurate andregular reportsto the management on performance of the service delivery in the region Building strong relationships with service partner teams and internal stakeholders to enable effective dialogue exchange between departments and IT partners About You To be considered for this role it is envisaged you will possess the following attributes: 8+ years of experience in an IT service analyst role or similar in a large global process based organisation Sound knowledge ofescalation procedures, incident management, problem management, asset management, configuration management and other disciplines related to service delivery Information Technology Infrastructure Library (ITIL) Certification Excellent relationship building and stakeholder management skills A great communicator (verbal and written) Tertiary qualifications in Engineering preferred

Description The Lead Service Engineer will be responsible for overseeing service engineering projects, providing technical support, and ensuring high-quality service delivery in alignment with client needs and company standards. Responsibilities Lead and manage service engineering projects from inception to completion. Provide technical guidance and support to junior engineers. Perform troubleshooting and maintenance on various systems and equipment. Ensure compliance with safety and quality standards in all engineering activities. Collaborate with cross-functional teams to optimize service delivery. Conduct training sessions for team members and clients on system operations and maintenance. Skills and Qualifications Bachelor's degree in Engineering (Mechanical, Electrical, or related field) is required. 2-6 years of experience in service engineering or a related field. Strong understanding of mechanical and electrical systems. Proficiency in troubleshooting techniques and tools. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Familiarity with industry standards and safety regulations.

To supervise already established Toll free service for all India for servicing in guarantee period by franchise and Company employee on service CRM. Required Candidate profile Service franchise management, CRM handling, Toll-free customer service management..