8482 Service Management Jobs - Page 17

Publicis Sapient is looking for Service Delivery Manager to join our team Roles and Responsibility Manage and oversee the day-to-day operations of the service delivery team. Develop and implement strategies to improve service quality and efficiency. Collaborate with cross-functional teams to identify and resolve issues. Analyze data and metrics to measure service performance and make informed decisions. Lead and motivate a team of professionals to achieve high levels of customer satisfaction. Ensure compliance with industry standards and regulations. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our user...

Turner Construction Company is looking for MEP QS role for Major Commercial Project to join our team Roles and Responsibility Manage and coordinate with cross-functional teams to ensure timely project completion. Develop and implement effective quality control processes to maintain high standards. Conduct site visits to monitor progress and identify potential issues. Collaborate with clients to understand their requirements and provide solutions. Prepare and submit reports on project status, risks, and mitigation strategies. Ensure compliance with company policies, procedures, and industry regulations. Job Requirements Strong knowledge of construction methods, materials, and techniques. Exce...

Schneider Electric is looking for Preventive & Remote Analyst, Connected Services Hub to join our team Roles and Responsibility Analyze and resolve complex technical issues related to preventive maintenance and remote monitoring systems. Develop and implement effective solutions to improve system efficiency and reliability. Collaborate with cross-functional teams to identify and address potential problems. Conduct regular audits to ensure compliance with industry standards and regulations. Provide expert guidance on troubleshooting and repair techniques. Stay up-to- with new technologies and trends in preventive maintenance and remote monitoring. Job Requirements Strong understanding of prev...

About The Role Do RESPONSIBILITIES ¢?¢ Ensure each and every Change is recorded and approved before implementation. ¢?¢ Ensure Change are categorized and are approved as per the defined Process based on the Change category ¢?? Standard, Normal, Expedited, Emergency ¢?¢ Convene and chair CAB meetings, circulate the MOM of the CABs ¢?¢ Ensure no Unauthorized change is implemented which may potentially impact the Production ¢?¢ Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. ¢?¢ Report the Management on the agreed Change KPIs and ensure effective change communication in place ¢?¢ Ensure Change implementation done as per t...

About The Role Do RESPONSIBILITIES ¢?¢ Ensure each and every Change is recorded and approved before implementation. ¢?¢ Ensure Change are categorized and are approved as per the defined Process based on the Change category ¢?? Standard, Normal, Expedited, Emergency ¢?¢ Convene and chair CAB meetings, circulate the MOM of the CABs ¢?¢ Ensure no Unauthorized change is implemented which may potentially impact the Production ¢?¢ Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. ¢?¢ Report the Management on the agreed Change KPIs and ensure effective change communication in place ¢?¢ Ensure Change implementation done as per t...

Roles and Responsibilities: Manage end-to-end Service Desk operations in a 24x7 FinTech environment. Ensure timely resolution of incidents and service requests, adhering to strict SLAs and OLAs. Act as the primary escalation point for critical incidents impacting financial platforms. Drive ITIL-based processes including Incident, Problem, Change, and Request Management. Collaborate closely with Engineering, DevOps, Security, and Product teams. Ensure compliance with regulatory, audit, and security standards (ISO, SOC, PCI-DSS, etc.). Oversee monitoring, alerting, and proactive issue identification for high-availability systems. Lead major incident management (MIM) and root cause analysis (RC...

About The Role Do RESPONSIBILITIES ¢?¢ Ensure each and every Change is recorded and approved before implementation. ¢?¢ Ensure Change are categorized and are approved as per the defined Process based on the Change category ¢?? Standard, Normal, Expedited, Emergency ¢?¢ Convene and chair CAB meetings, circulate the MOM of the CABs ¢?¢ Ensure no Unauthorized change is implemented which may potentially impact the Production ¢?¢ Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. ¢?¢ Report the Management on the agreed Change KPIs and ensure effective change communication in place ¢?¢ Ensure Change implementation done as per t...

About The Role Do About The Role : As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process KP...

About The Role Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutionin...

About The Role Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutionin...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client¢??s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA¢??s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client¢??s network/ server/ system/ storage/ platform/ infrastructure and other equipment¢??s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perfo...

About The Role RoleService Desk Analyst L1 B1 (Male candidates only) LocationClient location – Hinjewadi Phase 1, Pune. 24*5 with self-travel Job Responsibilities: Provide assistance and support to users with L1 Type of queries/issues. Provide single Point of Contact (SPOC) for assistance with IT Services under scope. Monitor and respond quickly and effectively to requests received through the IT Helpdesk system. Follow standard help desk procedures. Log IT related (incidents, service requests, events) from users received through phone, mail, or employee self- service. Recording, tracking, and updating incident information in Service Now. Respond to requests for technical assistance in perso...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client¢??s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA¢??s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client¢??s network/ server/ system/ storage/ platform/ infrastructure and other equipment¢??s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perfo...

Role Mission The Service Area Manager - IT Operations is accountable for leading and developing a team of service leaders, each responsible for a specific operational domain. This role acts as the primary business-side interface with HCL Tech, ensuring that all domains are managed effectively and that HCL delivers according to contractual commitments, operational excellence standards, and Volvo s strategic objectives. The SAM also ensures strong cross-functional collaboration with BIS and AS organizations, driving process maturity, operational performance, and continual improvement across all IT operations. Key Responsibilities -Lead, develop, and coach a team of service leaders, each respon...

Qualification: UG: Any Graduate, B. Tech B.E. in Any Specialization Job Code: JD2208433 Certification: ITIL Certification Preferrable Work Mode: B.E./B. Tech. or BCA/B.Sc. in Computer science or any other equivalent degree Job Summary: We are looking for a motivated Trainee Desktop Support Engineer to join our IT team. The ideal candidate should have basic technical knowledge, strong problem-solving skills, and the willingness to learn and grow in a fast-paced IT support environment. ITIL certification is Preferrable, ensuring the candidate understands incident management and service management practices. Key Responsibilities: Provide first-level support for desktops, laptops, printers, and ...

Role & responsibilities 1) Drive Global Infrastructure technical response to major incidents, establishing command and control through the entire incident lifecycle 2) Drive collaboration of multiple technology skill sets via technical bridges and use of WAR rooms 3) Authoritatively and confidently guide Major or potential major incidents to resolution; to make decisions on under pressing circumstances, that may have production impacting implications 4) Provide updates in line with the agreed communications processes 5) Build and Develop relationships from both a customer and technical point of view, driving global interaction with stakeholders and partners 6) Must be able to multitask in a ...

About The Role Project Role : Cloud Platform Engineer Project Role Description : Designs, builds, tests, and deploys cloud application solutions that integrate cloud and non-cloud infrastructure. Can deploy infrastructure and platform environments, creates a proof of architecture to test architecture viability, security and performance. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Platform Engineer, you will engage in the design, construction, testing, and deployment of cloud application solutions that seamlessly integrate both cloud and non...

About The Role Project Role : Cloud Platform Engineer Project Role Description : Designs, builds, tests, and deploys cloud application solutions that integrate cloud and non-cloud infrastructure. Can deploy infrastructure and platform environments, creates a proof of architecture to test architecture viability, security and performance. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Platform Engineer, you will engage in the design, construction, testing, and deployment of cloud application solutions that seamlessly integrate both cloud and non...

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Amazon Web Services (AWS) Good to have skills : Kubernetes Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Overview:The AWS Operations Lead Analyst is responsible for overseeing end-to-end operational stability, availability, and performance of AWS-hosted app...

About The Role Project Role : Cloud Platform Engineer Project Role Description : Designs, builds, tests, and deploys cloud application solutions that integrate cloud and non-cloud infrastructure. Can deploy infrastructure and platform environments, creates a proof of architecture to test architecture viability, security and performance. Must have skills : ServiceNow ITOM Discovery Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Platform Engineer, you will engage in the design, construction, testing, and deployment of cloud application solutions that seamlessly integrate both cloud and non-cloud ...

About The Role Project Role : Cloud Platform Engineer Project Role Description : Designs, builds, tests, and deploys cloud application solutions that integrate cloud and non-cloud infrastructure. Can deploy infrastructure and platform environments, creates a proof of architecture to test architecture viability, security and performance. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Platform Engineer, you will engage in the design, construction, testing, and deployment of cloud application solutions that seamlessly integrate both cloud and n...

About The Role Project Role : Cloud Platform Engineer Project Role Description : Designs, builds, tests, and deploys cloud application solutions that integrate cloud and non-cloud infrastructure. Can deploy infrastructure and platform environments, creates a proof of architecture to test architecture viability, security and performance. Must have skills : ServiceNow ITOM Discovery Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Platform Engineer, you will engage in the design, construction, testing, and deployment of cloud application solutions that seamlessly integrate both cloud and non-cloud ...

About The Role Project Role : Test Automation Lead Project Role Description : Lead the transformation of testing into a continuous and efficient end-to-end quality engineering function through the use of quality processes, tools, and methodologies significantly improving control, accuracy and integrity. Evolve more predictive and intelligent testing approaches based on automation and innovative testing products and solutions. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations Management Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Test Automation Lead, you will lead the tra...

About The Role Project Role : Cloud Platform Engineer Project Role Description : Designs, builds, tests, and deploys cloud application solutions that integrate cloud and non-cloud infrastructure. Can deploy infrastructure and platform environments, creates a proof of architecture to test architecture viability, security and performance. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Platform Engineer, you will engage in the design, construction, testing, and deployment of cloud application solutions that seamlessly integrate both cloud and non...

About The Role Project Role : Cloud Platform Engineer Project Role Description : Designs, builds, tests, and deploys cloud application solutions that integrate cloud and non-cloud infrastructure. Can deploy infrastructure and platform environments, creates a proof of architecture to test architecture viability, security and performance. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Platform Engineer, you will engage in the design, construction, testing, and deployment of cloud application solutions that seamlessly integrate both cloud and n...