1186 Service Management Jobs - Page 18

Role Overview: You are responsible for defining commercially aware and technically astute solutions that both align to and inform architectural direction while balancing the typical constraints evident on project delivery, principally across a range of global and shared assets within Cigna International Health Your role is embedded within the Cigna International Health Delivery Services function that works collaboratively with senior stakeholders to define strategic direction, thereafter, ensuring that intent is reflected in business solutions. You will be comfortable leading and defining effective business solutions within complex project environments, demonstrating the maturity to build strong working relationships across Business, IT, and 3rd Party stakeholders. Key Responsibilities: Drive the definition and delivery of solution designs in an agile environment, working through business and technical requirements to describe a holistic view of a target service that meets both business and operational expectations across a range of global assets and services that aligns to strategic roadmaps Contribute to the development of strategic roadmaps, architectures and technology standards and the adoption of new technologies Develop and maintain all relevant architectural artefacts Participate in and be a key contributor to architectural governance processes Develop expertise and knowledge of key assets and platforms across a broad spectrum of architectural concerns - application, data, integration, infrastructure, deployment and operations, security etc. Provide technical leadership and strategic guidance on integration strategies, standards and best practices aligning with health insurance business objectives and driving digital transformation initiatives Identify, assess and implement appropriate management strategies for architectural risks Collaborate with and mentor/support colleagues within the architecture and delivery teams to promote adoption of best practices Actively participate in the full project lifecycle from early shaping of high-level estimates and delivery plans through to active governance of the solution as it is developed and built in later phases Accountable for the architecture and quality assurance of key design elements across a wide range of solutions and systems Become a trusted advisor to senior stakeholders promoting modernisation and simplification of the technology landscape aligned with strategic roadmaps Skills and Experience: At least 10 years of Technology experience and 4 years in a Solution Architecture or Lead Technical Design role. Breadth of experience and technical acumen across applications, data, integration, infrastructure, security, service management, business process architecture capabilities Commercial awareness incorporating financial planning and budgeting A track record of working successfully in a globally dispersed team would be beneficial Proven experience in designing, implementing and governing integration architectures that enable seamless data exchange between disparate systems, applications and services, utilizing technologies such as APIs, microservices, messaging queues, ESBs, and iPaaS Proficiency in using architecture design and modelling tools (e.g. SAP Lean IX, IBM Rational Software, ArchiMate etc.) Expertise in using integration platform & tools and data transformation & mapping tools

Responsibilities: Manage warranty claims & returns after sales service operations Ensure customer satisfaction through timely resolutions Lead service team performance improvement Travel allowance

job requisition idR009622 AVEVA is creating software trusted by over 90% of leading industrial companies. Job Title ServiceNow Developer Location: Hyderabad, India Employment type Full time, regular, hybrid work arrangements Benefits Gratuity, Medical and accidental insurance, very attractive leave entitlement, emergency leave days, childcare support, maternity, paternity and adoption leaves, education assistance program, home office set up support (for hybrid roles), well-being support The job AVEVA is expanding the applications team focussed in ServiceNow platform. As a ServiceNow developer, you will be responsible for development & maintenance of AVEVAs ServiceNow platform, which supports IT service management to automate business processes. Additionally, you will be analysing existing ServiceNow modules, integrations and formulate logic for additional stability to add new integrations & modules. Devise logical procedures, prepare flowcharts, performs coding & test/debug programs. Provide input for documentation of new or existing needs. Contribute to the decisions on policies, procedures, expansion strategies and product evaluations. Key responsibilities Develop and maintain ServiceNow application & integrations. Work closely with business analysts, developers & stakeholders to design and implement solutions that meet the needs of the organization. Write efficient & high-quality code which is scalable & maintainable. Develop and maintain technical documentation for ServiceNow applications and integrations. Create go-to-market proof-of-concept applications on the ServiceNow platform. Create unique service portal pages and widgets to aid the business organization. Ensure that ServiceNow applications are stable, scalable & secure. Troubleshoot & debug issues in ServiceNow applications and integrations. Stay up-to-date with the latest ServiceNow technologies and trends. Qualifications: Minimum 2+ years of experience as a ServiceNow developer. Minimum 1+ years of experience in end-to-end ITSM/HR Project implementations. Essential requirements & skills: Extensive knowledge of JavaScript. Knowledge of CMDB Implementation. Familiarity with UI, SQL, HTML and CSS. Knowledge of XML and structural programming concepts. Experience using the ServiceNow platform. Knowledge of ITIL processes. Advanced problem-solving ability. Hands on in Glide Scripting, Java Script, HTML, CSS,XML, AJAX & Angular JS. Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needs. A fundamental understanding of ITSM, ITIL or CMDB. Should be a ServiceNow Certified Consultant i.e., CSA, CIS-ITSM. End to End Integration Exp. Using Scripted Rest API, Rest API (Outbound & Inbound) & Authentication Process. ServiceNow implementation experience in ITSM, Service Portal, Performance Analytics (Adv. Reporting) & Employee Centre Knowledge. Excellent communication & presentation skills. India Benefits include: Gratuity, Medical and accidental insurance, very attractive leave entitlement, emergency leave days, childcare support, maternity, paternity and adoption leaves, education assistance program, home office set up support (for hybrid roles), well-being support Its possible were hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive. Find out moreaveva.com/en/about/careers/benefits/ Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process InterestedGreat! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process. Find out moreaveva.com/en/about/careers/hiring-process

The Senior Change Manager ensures that day to day the team functions effectively and we deliver a service of high quality that delights our users. Deep knowledge is required across the Change Management Practice, ServiceNow, PowerBI, OKRs, KPIs, AI/ML, Stakeholder Management, Risk, Audit, Compliance in order to act as our authority in this space. Comfortable with managing multiple stakeholders and competing demands, this role has a strong eye on improving what we do, with a focus on machine learning, deeper trending, industry standard metrics and AI so that the team is at the forefront of innovative solutions in a cost and time effective way. That said, you are also happy to roll up your sleeves and get involved in day to day activities if the need arises. About you You have a deep understanding Change both as a process and also from a workflow perspective in ServiceNow. Coupled with a solid understanding of risk, controls, audit and compliance and are comfortable and in control during audits. You are able to break down complex requirements and create dynamic solutions which automatically meet our standards, controls, has minimal manual touch points, empowers our customers to yield desired results. You know what good looks like for Change Management, and you re able to engage with teams and negotiate with senior stakeholders both within ESM and across Fidelity globally to get the desired outcomes.

Job Title: Product Manager Are you a data-driven, detail-oriented professional with 3+ years of experience in product management or analytics? Swivl is looking for an ** Product Manager** to join our fast-growing team in Bangalore. If youre passionate about optimizing user experiences, leveraging data for product innovation, and working in a high-impact role, this is an exciting opportunity to make a difference! About Us At Swivl, we are revolutionizing the Field Service Management (FSM) industry for small and midsize businesses (SMBs). Our powerful FSM platform helps businesses in plumbing, electrical, landscaping, roofing, and other service industries streamline operations and maximize profitability. With nearly a decade of real-world validation, we are now scaling our technology, enhancing our UI/UX, and introducing new innovations to disrupt the FSM landscape. As a Product Manager, you will play a crucial role in shaping our product roadmap, enhancing user experiences, and ensuring data-driven decision-making. Key Responsibilities As a Product Manager at Swivl, you will: Own the product lifecycle : Define, prioritize, and deliver features that align with our vision and market needs. Deeply understand the user : Collaborate with customers, sales, support, and research teams to identify pain points and translate them into product opportunities. Drive discovery and delivery : Lead product discovery efforts, including user interviews, competitor analysis, and prototype validation. Translate findings into actionable requirements. Create clear specs : Write detailed product requirements (PRDs), including user stories, workflows, edge cases, and permission logic. Collaborate cross-functionally : Work closely with Design, Engineering, and GTM teams to ensure smooth and timely delivery of features. Measure success : Define KPIs and success metrics for product features. Analyze usage data to inform future iterations. Champion the roadmap : Contribute to Swivl s product strategy and maintain a customer-first roadmap aligned with business goals. Required Skills 3+ years of product management experience, preferably in B2B SaaS. Strong understanding of field service workflows (CRM, scheduling, estimating, invoicing, etc.) or a passion to learn them quickly. Ability to write detailed product specs and user stories with edge case and permission handling. Excellent communication skills and the ability to collaborate across teams. Proven ability to ship and iterate on products with measurable results. Strong sense of ownership and a bias toward action. Experience working at a SaaS startup or with SMB customers. Familiarity with AI/ML-powered features or integrations. Exposure to ERP, FSM, or vertical SaaS platforms. Technical fluency or ability to work closely with engineers on API/integration-heavy projects What We Offer A dynamic, fast-paced environment where you ll work on high-impact projects from day one. Growth opportunities in a product-driven, technology-focused company. Exposure to cutting-edge technologies and the opportunity to shape the future of FSM software. Competitive salary and benefits package, including health insurance, paid time off, and more. A chance to be part of a mission-driven team that values innovation, ownership, and problem-solving. Interview Process Product Interview (90 min): A deep dive into your problem-solving approach, analytical skills, and product mindset. Managerial Interview (30 ): Understanding collaboration, communication and management skills HR Discussion: Cultural alignment, career aspirations, and compensation details (for selected candidates). If you re passionate about building great products, optimizing user experiences, and making data-driven decisions, we d love to hear from you! Apply Now!

Job Title: Business Service manager. Key Accountabilities. Service delivery management according to contractual obligations and customer expectations. Plan, schedule, monitor and manage the design, implementation, testing, and building of Contact Center service solutions. Track progress and review project tasks to ensure deadlines are met. Assess project issues and identify solutions to meet productivity, quality and customer goals. Sign-off service implementation upon finalization against agreed specifications (requirements, security, performance). Organize handover to operations team as well as for business stakeholders. Continuous service improvement. Streamline end-to-end processes and automating systems to improve efficiency. Experience / Skills / Qualifications. Lead senior level relationships with customers and suppliers. ITIL Foundation (good to have). Project certifications as PMP, Prince (good to have). Proficiency in managing ITSM tools, preferably ServiceNow. At least 5 years proven experience as project manager and service manager. In depth and proven experience in Telecommunications environment. Agile project delivery. Experience at working in a fast moving and changing environment. Ability to provide direction and work with virtual, international teams. Self-motivated and flexible with a can do attitude. Proficient English skills .

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Developing and Maintaining Budgets Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. Maintains a positive cost management index for kitchen and restaurant operations. Utilizes budgets to understand financial objectives. Leading Food and Beverage Team Manages the Food and Beverage departments (not catering sales). Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Oversees all culinary, restaurant, beverage and room service operations. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employees concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members. Encourages and builds mutual trust, respect, and cooperation among team members. Monitors and maintains the productivity level of employees. Develops specific goals and plans to prioritize, organize, and accomplish work. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer Service Provides excellent customer service. Responds quickly and proactively to guests concerns. Understands the brands service culture. Drives alignment of all employees, team leaders and managers to the brands service culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Verifies all banquet functions are up to standard and exceed guests expectations. Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Conducts performance reviews in a timely manner. Promotes both Guarantee of Fair Treatment and Open Door policies. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results. Additional Responsibilities Complies with all corporate accounting procedures. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Drives effective departmental communication and information systems through logs, department meetings and property meetings. .

Not Applicable Specialism Microsoft Management Level Senior Associate & Summary At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloudbased systems. & Summary Responsibilities Azure Migration Azure Administration CI/CD / Azure DevOps Git Shell Scripting / Python / Powershell 1 mandatory certification Any AZ 900 not to be considered (AZ 104 preferred) Mandatory skill sets Devops Preferred skill sets Years of experience required 3 to 7 years Education qualification B.Tech, B.E Education Degrees/Field of Study required Bachelor of Technology, Bachelor of Engineering Degrees/Field of Study preferred Required Skills DevOps Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Cloud Administration, CloudBased Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Communication, Creativity, CrowdStrike, Dynatrace APM, Embracing Change, Emotional Regulation, Empathy, FinOps Operating Model {+ 17 more} Travel Requirements Government Clearance Required?

As an IT Manager CFS for the Business Support service line, you will oversee end-to-end Customer BUIT projects for Americas customers. Your role will focus on delivering well-architected solutions that enhance both customer and business experiences. Responsibilities include gathering requirements, developing, and delivering projects using DHL technology platforms, collaborating with vendors and internal teams to facilitate technical integrations. This role requires a blend of business and technical expertise, strategic vision, and the drive to execute in alignment with business objectives and Group guidelines. Key Responsibilities: Possess knowledge of the Software Development Life Cycle (SDLC). Gather requirements to understand the business environment, processes, workflows, and functional needs. Understand DHL data models to generate reporting, analytics, web, and other IT solutions based on business needs. Thoroughly understand the business needs the product is designed to meet and use this understanding to guide testing. Execute quality control tests to validate deliverables and ensure they meet documented requirements. Document product content and specifications using internal tools. Collaborate with team members to ensure product and process quality. Provide consultation on formulating and defining scope of work and objectives to formalize technical project plans based on user needs, system requirements, and best practices. Engage with various stakeholders, including Business Owners, Product Owners, Infrastructure Teams, Support Teams, and Testing Teams. Interact with the team, customers, operations, and management using strong written and verbal communication skills. Ensure deliverables are high quality, meet documented requirements, and are completed on or ahead of schedule. Manage the change and release process to production. Operate effectively in a high-change environment. Meet aggressive deadlines and provide quick turnarounds. Ability to work and move forward independently with limited oversight from management. Manage relationships with vendors to ensure timely delivery of services. Build strong, trusting cross-functional relationships with DHL Group Managers. Chase owners or actions, escalate when required, and push back in a professional, documented manner. Can-do attitude to document solutions and decisions for stakeholders to review and confirm. Make informed decisions to drive project success, resolve conflicts, and ensure project objectives are met. Manage projects in a matrix organization. Ability to consistently manage demanding internal and external senior stakeholders. Required Skills and Abilities: Educational Background: Bachelor s degree in computer science, Information Systems, or a related field (preferred). Project Management certification is an added advantage. Technical Expertise: Proficient in relational database design and management techniques. Strong ability to execute complex SQL queries for reporting purposes. Knowledge of data analytics and reporting tools. Familiarity with customer integrations, including EDI and API. Understanding of information processing principles and practices. Strong knowledge of system and software quality assurance best practices and methodologies. Domain Knowledge: Knowledge of Logistics and Supply Chain; experience in these fields is preferred. Soft Skills and Communication: Excellent oral, interpersonal, and written communication skills. Strong customer-facing skills with the ability to communicate technical concepts in user-friendly language. Exceptional writing and documentation abilities. Strong verbal and written communication skills to effectively interact with stakeholders. Problem-Solving and Decision-Making: Excellent decision-making abilities and problem-solving skills. Highly self-motivated and detail-oriented, with the ability to prioritize and execute tasks in high-pressure environments. Research and Learning: Able to conduct research into application issues, emerging technologies, trends, standards, and products as needed. Project Management and Organization: Ability to manage small to medium-sized projects. Proficient in Microsoft Teams, PowerPoint, Project, and Microsoft Office Suite. Analytical and Interpersonal Skills: Strong analytical skills with a deep understanding of end-user needs and requirements. Capable of conducting research to resolve issues or improve processes.

Primary Purpose of Job: Stantec is an engineering design and remediation leader in global infrastructure, water resources, buildings, mining, power & dams, and oil & gas sectors. We provide, program management and technology solutions for the environmental, water, wastewater, energy and power markets in North Americas, Europe, Middle East, and Asia Pacific regions. Stantec s Pune, India office is looking for a Network Modeller to join our team and work in Water group. Contribute to the ongoing growth of Stantec ResourceNet Private India Ltd by providing technical expertise in specialist areas of wastewater network modelling. To be involved in the implementation and delivery of leading edge programmes and projects. Support project managers/team leader by providing technical expertise to ensure that project outcomes in terms of profit, schedule, technical and quality standards, meet both the client and Stantec expectations. Key Accountabilities: Hydraulic modelling Model build and verification Optioneering & Outline Design of hydraulic solutions Development Impact Assessment Preparation of technical reports / drawings, Working with GIS databases, Handling and managing large data sets for analysis Carry out other duties as may be assigned from time to time by supervisor/management, Need to work off-hours for client co-ordination: Occasionally Need to travel off-shore for training/on-site work: Occasionally Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what s previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what s possible. The Stantec community unites approximately 32,000 employees working in over 450 locations across 6 continents. Person specification Master s degree in civil/ Environmental Engineering Understanding of hydraulic modelling, run-off models and hydraulics (gravity & pressure networks) Knowledge of hydraulic modelling software, StormCAD, InfoWorks CS, InfoWorks ICM, and InfoSWMM preferred Have excellent data manipulation abilities (MS Excel/MS Access database type packages) Knowledge of GIS packages: Mapinfo, ArcGIS preferred. Technical report writing skills Competent level of client service management, i.e. able to interface with clients and to build and maintain lasting, positive relationships with our Clients Capable to analyse, assess, evaluate the issues, complexity pertaining to projects / work packages and support the team lead in mitigating them in advance Rigorous attention to detail, able to understand and adopt workflows and commitment to personal professional development Competent level of baseline skills, i.e. professional and confident with the essential, basic business and communication skills that are required for career growth in all positions Flexible attitude to accepting different work assignments and pro-active attitude to execution / delivery Person specification Master s degree in civil/ Environmental Engineering Understanding of hydraulic modelling, run-off models and hydraulics (gravity & pressure networks) Knowledge of hydraulic modelling software, StormCAD, InfoWorks CS, InfoWorks ICM, and InfoSWMM preferred Have excellent data manipulation abilities (MS Excel/MS Access database type packages) Knowledge of GIS packages: Mapinfo, ArcGIS preferred. Technical report writing skills Competent level of client service management, i.e. able to interface with clients and to build and maintain lasting, positive relationships with our Clients Capable to analyse, assess, evaluate the issues, complexity pertaining to projects / work packages and support the team lead in mitigating them in advance Rigorous attention to detail, able to understand and adopt workflows and commitment to personal professional development Competent level of baseline skills, i.e. professional and confident with the essential, basic business and communication skills that are required for career growth in all positions Flexible attitude to accepting different work assignments and pro-active attitude to execution / delivery

Service Desk Analyst Gurgaon, Haryana, India Responsible for delivering high-quality service that improves the overall colleague experience Provide support for IT-related incidents and requests, ensuring agreed Service Levels are met, colleague expectations are managed and key targets are achieved Contribute to the continual improvement of service delivery across all channels of colleague communication What you ll be DOING What will your essential responsibilities include? Contribute to and promote a culture of outstanding service while delivering an excellent colleague experience across all areas of IT engagement Act as a point of contact for colleague issues through phone, chat, email, and portal, providing exceptional service in all colleague interactions Supply first-line IT support for all AXAXL colleagues across a range of technologies, including desktop applications, printing/scanning, telephony, mobile devices, audio and video conferencing, business applications, etc Perform assessment, triage, research, and resolution of basic incidents and requests Engage other Service Desk resources or appropriate second and third-level service resources to resolve incidents beyond scope of ability or responsibility Make sure incidents and requests are accurately logged, assigned, tracked, and responded to promptly, in line with agreed SLAs; provision of timely communications and maintenance of ownership until closure Take ownership of colleague issues and follow up on the status of issues on behalf of the colleague, communicating progress promptly Communicate with the Colleague Care team where necessary to make sure that escalated issues have proper attention and visibility Create a positive colleague support experience and build robust colleague relationships through listening intently to understand the problem, ensuring timely resolution or escalation, communicating promptly on progress, and handling colleagues with a consummately professional attitude Identify service improvement opportunities for key service management stakeholders Work with Incident and Problem management teams on individual proactive and reactive issues as necessary Grow general knowledge of IT and business systems, increasing ability to resolve issues on first contact Mentor junior analysts and assist in the training of new analysts Manage content in the Knowledge Management system You will report to the Team lead What you will BRING We re looking for someone who has these abilities and skills: Required Skills and Abilities: Outstanding customer service skills and a customer first mentality are a must Advanced knowledge of IT principles and most supported systems and basic understanding of less commonly used systems Subject matter ability in multiple areas of support Robust technical knowledge and working experience with Microsoft products including email, Client, Server, Network and Telephony technologies, Mobile Computing, Directory Services, and overall understanding of infrastructure, desktop, and applications technologies Excellent verbal and written communication skills and telephone manners Ability to build Robust relationships with key stakeholders across the organization Ability to think logically to analyze, troubleshoot and resolve complex issues Must be professional, courteous, and enjoy working with people; critical thinking, creativity, and resilient judgment are expected Robust interpersonal skills and the ability to work within a team Ability to work in a fast-paced, high-pressure work environment Robust ability to multi-task and work on tasks and projects while being interrupted by colleagues requesting support; ability to constantly re-prioritize tasks is a must Bachelors degree or relevant experience required ITIL Foundations Certification a plus Additional international language capability is a plus Desired Skills and Abilities: Supervisor is Regional Colleague Services Manager, with operational oversight and instruction provided by Service Desk Team Lead Ability to build effective working relationships across all areas of the business and IT Cooperation and collaboration with peers to jointly improve the way service is delivered Collaboration with Service Managers and Service Control to identify service improvement opportunities Ongoing interaction with Colleague Care on escalations, end-to-end ticket ownership, and overall process improvement Achievement of standard service levels, both individually and as part of a team Make sure personal interactions deliver outstanding colleague satisfaction as demonstrated through high colleague satisfaction survey results Respond to colleague contacts and escalations within agreed timelines Illustrate incremental increase in baseline SLA adherence and first-line resolution rate Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks For mid-sized companies, multinationals and even some inspirational individuals we don t just provide re/insurance, we reinvent it How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty With an innovative and flexible approach to risk solutions, we partner with those who move the world forward Learn more at axaxl com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success That s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential It s about helping one another and our business to move forward and succeed Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl com / about-us / inclusion-and-diversity AXA XL is an Equal Opportunity Employer Total Rewards AXA XL s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security It provides competitive compensation and personalized, inclusive benefits that evolve as you do We re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence Sustainability At AXA XL, Sustainability is integral to our business strategy In an ever-changing world, AXA XL protects what matters most for our clients and communities We know that sustainability is at the root of a more resilient future Our 2023-26 Sustainability strategy, called Roots of resilience , focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations Our Pillars: Valuing nature: How we impact nature affects how nature impacts us Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future We re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans Addressing climate change: The effects of a changing climate are far reaching and significant Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption Were building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions Integrating ESG: All companies have a role to play in building a more resilient future Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business We re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL s Hearts in Action programs These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving For more information, please see axaxl com/sustainability

Job Description : Job Title: Business Analyst About us: With over 200 brands sold in nearly 180 countries, we re the world s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you ll test new insights, learn and grow, and unlock a brighter, more exciting future. Join us to create a career worth celebrating. About the Function: Our Digital and Technology (D&T) team are innovators, delivering ground-breaking solutions that will help shape the future of our iconic brands. Technology touches every part of our business, from the sourcing of sustainable ingredients to marketing and development of our online platforms. We utilise data insights to build competitive advantage, supporting our people to deliver value faster. Our D&T team includes some of the most dedicated digital professionals in the industry. Every day, we come together to push boundaries and innovate, shaping the digital solutions of tomorrow. Whatever your passion, we ll help you become the best you can be, creating career-defining work and delivering breakthrough thinking. About the team: TE About the role: IT Business Analyst role is responsible for delivering business value within customer value stream by partnering with commercial and project delivery team. You will work closely with the commercial team / market leads to identify key priority area of investments, drive Process excellence Initiatives and Projects across the markets and bring efficiencies and effectiveness in processes. The role requires excellent knowledge on sales force automation (SFA) tools, ecommerce solutions, data analytics and practicable working skills in business environment. Core element to this role is to support SFA product to ensure new and existing business users realise business value and ensure investment is aligned to overall organisational strategy. This role is based in India but with responsibilities spanning a cross multiple location where Diageo operates. Role Responsibilities: Responsible for overall end-to-end SFA support, customer satisfaction, and improvement projects aimed at improving customer experience and efficiency. Work with other teams to develop product roadmap plans, process improvement and innovation strategy for SFA, ecommerce and analytic tools. Be interface between the technical team and business and aid in requirement collection, refinement and prepare user story into backlog, development cycle and implement user acceptance testing. Closely work with global vendors and market specific vendors in the execution of service level agreement and service management of the application and infrastructure as per the contracts and carry out regular performance reviews. Support in shaping up business case, conducting discovery activities and take up relevant process mapping/ value stream mapping techniques to identify gaps, inefficiencies and create lean and agile processes. Develop measurement capability to supervise and repcritical metric KPI, SLAs, OKR for the implemented investment Vs benefit realized. Co-ordinate with external partners / vendors on development activities that require multi-functional undertaking. Provide regular updates on quality initiatives and process improvement projects to key project customers across the organization as required. Experience / skills required: Bachelor s Degree or equivalent experience in IT, computer science, business or related field. 3-5 years of professional experience in digital and technology space with working exposure in a reputable software development environment. Leadership capability that ensures you stay focused on priorities by adopting Diageo leadership behaviours namely collaborate efficiently, act critically, experiment and learn and be externally curious. Demonstrable understanding of quality and process improvement methodologies (Six Sigma, LEAN, ITIL) Working experience with collaborators located over a geographical spread (remote working), from multiple cultures, and based internally and externally Demonstrable experience in agile project management domain and user story mapping, integration technologies is A MUST. Good understanding of the commercial / business knowledge in sales, marketing and finance. Good technical skills sets on salesforce automation, ecommerce, digital marketing, Gen AI , web development, data analytics is required. Excellent remote working knowledge, communication and customer management skills Proficiency with agile development tools (ADO, JIRA etc), process mapping / documentation tools. Flexible Working Statement: Flexibility is key to our success. Talk to us about what flexibility means to you so that you re supported to own your wellbeing and balance your priorities from day one. Rewards & Benefits Statement: TE Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We adopt diversity in the broadest possible sense. This means that you ll be welcomed and celebrated for who you are just by being you. You ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world. Feel inspired? Then this may be the opportunity for you. If you require a reasonable adjustment, please ensure that you gather this information when you submit your application. Worker Type : Regular Primary Location: Bangalore Karle Town SEZ Additional Locations : 2025-05-28

Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most - driving your growth, while fueling ours. Our commitment to respect, transparency, and simplicity means you can trust us to always choose to do the right thing. As a trusted partner for purpose-built AI and intelligent automation, we solve highly complex problems for our enterprise customers and put their information to work to transform the way they do business. Over 10,000 customers trust ABBYY, including many Fortune 500 ones. You will work on further developing a portfolio already containing client names such as DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK. The Head of APAC Support is a senior leadership role focused on delivering exceptional customer support for our growing user base, focused on APAC customers. This role combines strategic oversight with a hands-on approach to leading our support team, driving customer satisfaction, and improving support operations. The Head of Support will work cross-functionally with Product, Engineering, Revenue, and Customer Excellence to ensure the support function is optimized for responsiveness, quality, and scalability. This role requires a deep understanding of the customer s technical needs and business objectives, the ability to manage and resolve complex issues, ability to influence and coordinate on behalf of the customer, and a commitment to fostering strong relationships through proactive customer care and support. Key Responsibilities: Operational Strategy & Execution: Design and execute the support strategy, establishing processes and best practices that enhance team productivity, quality, and efficiency. Utilize data and analytics to identify trends, anticipate customer needs, and optimize the support workflow. Implement self-service resources and automation to streamline common inquiries and improve the user experience. Leadership & Team Development: Lead, inspire, and develop a high-performing support team, including recruiting, training, and coaching to foster a customer-first culture. Build career development and performance management plans for team members at all levels. Customer Experience & Satisfaction: Champion the customer experience, ensuring that customer interactions are consistently high quality and tailored to each customer segment. Monitor and manage customer satisfaction metrics, implementing improvements to achieve top-tier NPS, CSAT, and response time targets. Determine and rollout Geo-specific Support offerings and measure ROI across the region. Collaboration & Cross-functional Leadership: Work closely with Product, Engineering, and Customer Success to relay customer feedback, troubleshoot escalated issues, and contribute to product improvements. Develop a feedback loop that uses support insights to guide product development and help prioritize feature enhancements. Technology & Tools Management: Oversee the selection, implementation, and maintenance of support tools and technologies, ensuring they align with company goals and scale with growth. Identify and oversee implementation of automation, AI, and self-service solutions to streamline support operations. Required Skills and Experience: Customer Success and Support: Proven experience in customer success, account management, or technical support roles, preferably in an enterprise or B2B environment. Enterprise Contract Management: Experience managing and fulfilling enterprise-level support contracts, including meeting service level agreements (SLAs) and ensuring contractual obligations are met. Technical Aptitude: Strong understanding of the company s products and technical offerings, with the ability to communicate technical concepts to both technical and non-technical stakeholders. Customer-Centric Mindset: Exceptional customer service skills, with a focus on proactively solving customer issues, improving customer health, and maintaining long-term satisfaction. Problem-Solving: Ability to manage complex customer issues, work cross-functionally with internal teams, and identify creative solutions to meet customer needs. Communication and Relationship-Building: Strong interpersonal and communication skills, with the ability to build trust and long-term relationships with enterprise customers. Data-Driven: Experience with Support delivery metrics and KPIs, support tracking tools, and reporting platforms to monitor customer satisfaction and service delivery. Leadership & People Management: Strong leadership and people management skills, with experience in coaching & mentoring and developing individuals and teams. Preferred Qualifications: 8+ Years in Customer Support Role: Must have previous experience managing enterprise support contracts and technical support teams. Leadership role in technology or software-as-a-service (SaaS) environments, is a plus. ITIL Certification: ITIL (Information Technology Infrastructure Library) certification or equivalent experience in service management best practices is highly desirable. Bachelor s Degree in Business, Communications, Information Technology, or a related field; advanced degree preferred. #LI-PB1 Join ABBYY, and you will: Love how you work We provide remote and hybrid working options to fit all lifestyles. We use flexible hours across most of our teams to allow you to find your own definition of balance. Encouraging a culture of giving, we provide two paid volunteering days off every year so you can take time to contribute to the causes you care about. To ensure your family is cared for, we offer paid parental leave in all our locations. Love whom you work with We are a global team of 600+ colleagues, spread across 15 countries on four continents. With colleagues representing 30+ nationalities, our workforce reflects the world. Innovation and excellence run through our veins. Our teams gather the expertise which has garnered ABBYY more than 140 technology patents. We are guided by the values of respect, transparency, and simplicity. "Team Environment" is in the top three highest-scoring drivers of engagement across all of our departments. Love what you work on We are a company with more than 35 years of experience in the technology market; Over 10,000 customers trust ABBYY, including many Fortune 500 ones, with names such as DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK; We have modernized the capture market by creating the first low-code/no-code IDP platform. Our Machine Learning, Natural Language Processing, Computer Vision Technologies, and a marketplace built with AI, can transform any document in any process; Top Analyst firms recognize ABBYYs market leadership, including Gartner, Everest PEAK Matrix Assessment, ISG Intelligent Automation Lens, and NelsonHall, amongst others.

Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Will acquire higher-level knowledge and skills. Develops an understanding of the company, processes, and customers. Uses existing procedures to solve routine or standard problems. Receives moderate guidance and direction from others. Functional Knowledge Requires expanded conceptual understanding of theories, practices, and procedures. Business Expertise Uses an understanding of key business drivers to accomplish work. Impact Impacts own team through the quality of the services or information provided. Follows standardized procedures and practices to achieve objectives and meet deadlines. Leadership No supervisory responsibilities. Provides informal guidance to new team members. Problem Solving Uses existing procedures and technical experience to solve problems. Interpersonal Skills Exchanges complex information and ideas effectively. Responsibility Statements Executes established benefits processes and seeks guidance from Sr. Analysts. Researches and responds to intermediate participant issues. (i.e. eligibility, calculation errors, and service delivery) Triages intermediate system issues to confirm adherence to requirements. Performs peer review on work completed by other peers. Interfaces with external client contacts to resolve day-to-day benefit questions. Reviews benefit reports, determines action required and gives direction to team members. Identifies system and process enhancements to improve process efficiencies. Mentors and coaches junior members. Performs other duties as assigned. Complies with all policies and standards.

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Developing and Maintaining Budgets Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. Maintains a positive cost management index for kitchen and restaurant operations. Utilizes budgets to understand financial objectives. Leading Food and Beverage Team Manages the Food and Beverage departments (not catering sales). Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Oversees all culinary, restaurant, beverage and room service operations. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employees concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members. Encourages and builds mutual trust, respect, and cooperation among team members. Monitors and maintains the productivity level of employees. Develops specific goals and plans to prioritize, organize, and accomplish work. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer Service Provides excellent customer service. Responds quickly and proactively to guests concerns. Understands the brands service culture. Drives alignment of all employees, team leaders and managers to the brands service culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Verifies all banquet functions are up to standard and exceed guests expectations. Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Conducts performance reviews in a timely manner. Promotes both Guarantee of Fair Treatment and Open Door policies. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results. Additional Responsibilities Complies with all corporate accounting procedures. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Drives effective departmental communication and information systems through logs, department meetings and property meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team Handles employee questions and concerns. Monitors employees to ensure performance expectations are met. Provides feedback to employees based on observation of service behaviors. Assists in supervising daily shift operations. Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations Ensures all employees have proper supplies, equipment and uniforms. Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. Ensures compliance with all restaurant policies, standards and procedures. Monitors alcohol beverage service in compliance with local laws. Manages to achieve or exceed budgeted goals. Performs all duties of restaurant employees and related departments as necessary. Opens and closes restaurant shifts. Providing Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Encourages employees to provide excellent customer service within guidelines. Handles guest problems and complaints, seeking assistance from supervisor as necessary. Strives to improve service performance. Sets a positive example for guest relations. Assists in the review of comment cards and guest satisfaction results with employees. Meets and greets guests. Conducting Human Resource Activities Supervises on-going training initiatives. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position. Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Restaurant Manager. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Lead and manage food services operations from our cloud kitchen, serving 6 to 7 clients. Coordinate the preparation and delivery of approximately 2000 meals daily. Ensure seamless operations and adherence to quality standards. Qualifications and Experience: Basic qualification: Degree in any discipline or Hotel Management Graduation. Minimum of 5 years of relevant experience. Age limit: Below 35 years. Package: The compensation package will be competitive and aligned with market standards, contingent upon relevant experience.

Job Summary Join our dynamic team as a Software Engineer where you will leverage your expertise in VSAM DB2 IT Service Management IMS DB JCL and Cobol to drive innovation in the Cards & Payments domain. With 3 to 6 years of experience you will play a crucial role in developing and maintaining software solutions that enhance our business operations. This position requires working from the office during day shifts with no travel required. Responsibilities Develop and maintain software applications using VSAM DB2 IMS DB JCL and Cobol to ensure robust and efficient systems. Collaborate with cross-functional teams to gather requirements and design solutions that meet business needs in the Cards & Payments domain. Implement IT Service Management practices to optimize service delivery and improve system performance. Troubleshoot and resolve technical issues to minimize downtime and ensure seamless operations. Conduct code reviews and provide constructive feedback to enhance code quality and maintain standards. Participate in testing and validation processes to ensure software reliability and compliance with industry standards. Document software specifications and processes to facilitate knowledge sharing and future development. Monitor system performance and implement improvements to enhance efficiency and user experience. Provide technical support and guidance to team members fostering a collaborative and innovative work environment. Stay updated with industry trends and emerging technologies to drive continuous improvement and innovation. Engage in problem-solving and critical thinking to address complex challenges and deliver effective solutions. Ensure adherence to project timelines and deliverables maintaining high standards of quality and efficiency. Contribute to the companys purpose by developing solutions that impact society positively particularly in the Cards & Payments sector. Qualifications Possess strong technical skills in VSAM DB2 IMS DB JCL and Cobol essential for developing robust software solutions. Demonstrate expertise in IT Service Management to optimize service delivery and system performance. Have a solid understanding of the Cards & Payments domain crucial for designing solutions that meet business needs. Exhibit problem-solving skills and critical thinking to address complex challenges effectively. Show ability to collaborate with cross-functional teams ensuring seamless integration and operation of software applications. Maintain a proactive approach to learning and adapting to new technologies and industry trends. Display excellent communication skills to document processes and provide technical support effectively.

About VOIS: VO IS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VO IS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. About VOIS India: In 2009, VO IS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VO IS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. Job description Roles/Responsibilities: - IT Service/Application/Infra/Operation Transition and Enablement - Ensure a smooth and efficient transition of IT services/IT solutions to support teams and establishing Service Operating Model/support Model. - Hands on experience on cloud suppliers assessment/onboarding and managing supplier performance and reporting to stakeholders. - Strong understanding of ITIL and IT Service Management best practices - IT Project Management - Proficient in setting up SLAs and support model for IT Operations teams Experience: 7-10 Years in Service Transition, Service Design, Service Enablement Skill Required: Primary skill- IT Service transition, Service management, ITSM, Service Design, Setup SLA/KPI, Excellent Communication Secondary Skill- Incident Management, Cloud IT Service Transition VOIS Equal Opportunity Employer Commitment India: VO IS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion , Top 50 Best Workplaces for Women , Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we'll be in touch!

What you'll be doing Service Management, Incident Management, Problem Management, Capacity Management, Workplace type : On-site Working Incident Management Handle and resolve IT service incidents efficiently, ensuring minimal disruption to business operations. Problem Management Analyze recurring issues, identify root causes, and implement long-term solutions to enhance system reliability. Change Management Oversee IT service changes, ensuring proper documentation, risk assessment, and seamless implementation. Capacity Management Monitor and optimize IT infrastructure capacity to meet business demands and prevent performance bottlenecks. Service Improvement Continuously assess and enhance IT service processes to improve efficiency and customer satisfaction. ITIL Framework Compliance Adhere to ITIL best practices for service management, ensuring alignment with industry standards

Linux Migration Engineer: Years of Experience 5 to 8 years Location – Chennai, Bangalore & Coimbatore Shift – Rotational (24/7 coverage – 3 shifts) Role Summary: The L2 Linux Migration Engineer will lead migration and cutover tasks for Linux servers (primarily RHEL) and provide escalation support. This role is critical for maintaining wave velocity and addressing live issues during cutover windows. Skills Summary: Proficient in RHEL 6/7/8/9 and Red Hat Satellite (if applicable) Service management via systemctl, chkconfig, ss, netstat Hands-on firewall configuration (iptables, firewalld) Kernel tuning, GRUB management, and LVM/disk partitioning Cron jobs, system limits, logrotate, auditing File system-level permissions, NFS mounts, SELinux contexts Database awareness (MySQL/Postgres/Oracle) to help triage connectivity or service dependencies during migration Experience reading logs and troubleshooting issues in Windows Event Viewer or Linux logs (`/var/log`, `journalctl`) Automation via Bash and Ansible (execution only, not authoring) Experience in troubleshooting basic VMware issues related to Virtual Machines. Responsibilities: Lead migration wave execution for Linux workloads Validate server readiness: disk layout, OS version, patch level, log rotation Support and coach junior engineers during cutover sprints Troubleshoot post-migration network, service, or agent issues Validate agent-based tools like CrowdStrike, backup agents, and monitoring agents Validate or reconfigure SELinux and firewalld as required Analyze performance using vmstat, iostat, and top post-migration Support rollback planning and documentation Perform rollback or failback procedures if required Collaborate with other teams for app-level testing during Hypercare Maintain escalation logs and wave completion status Review and update migration runbooks for future reuse

SUMMARY SAP PI/PO Administrator Job Description Our client, a leading IT Technology & Services Management MNC, is seeking a skilled SAP PI/PO Administrator to join their team in Mumbai Powai. The successful candidate will be responsible for configuring new system functionality, providing system maintenance and enhancements in SAP projects and other integration projects. They will ensure the delivery of maximum business value through the exploitation of SAP standard functionality and configuration objects to achieve the desired end result. The role requires strong technical expertise in SAP PIPO and SAP BTP Integration Suite, as well as the ability to troubleshoot and resolve incidents and business support items. Responsibilities Administer and configure SAP PIPO and SAP BTP Integration Suite in maintenance activities and projects Ensure delivery of maximum business value through the exploitation of SAP standard functionality and configuration objects Act as the technical expert, ensuring quick turnaround in identifying application issues and providing timely solutions Adhere to security and control, and change control processes Design, develop and maintain the SAP Systems to meet support and/or project requirements Interface with business and IT teams to understand business requirements and translate them into formal technical requirements and application code Work with IT support teams to ensure support and project requirements are successfully implemented Ensure integration system activities meet all SLAs Develop and execute unit test and integration plans/scripts to validate that application changes meet technical specifications Undertake performance tuning activities for SAP integration activities Provide Solution Delivery Methodology artifacts associated with application components Participate in technical reviews at appropriate stages of development Technical Skills SAP PIPO and SAP BTP Integration Suite Administration SAP PIPO and SAP BTP Integration Suite Authorizations SAP PIPO and SAP BTP Integration Suite Interface Development SAP PIPO and SAP BTP Integration Suite Monitoring MS Office, Jira and Azure DevOps Knowledge Very good knowledge in written and spoken English IT technical background and programming experience Experience in all components of software delivery with concentration in requirements, design and development Strong analytical and problem-solving skills Ability to multi-task effectively Prioritize Business Impact and Urgency Perform application support tasks like systems support, security reviews, and maintenance tasks Testing experience Ability to learn new technologies and methodologies quickly Education/Qualification A degree in Business Administration, Business Information Systems or IT Consulting or equivalent 3-9 Requirements Technical: SAP PIPO and SAP BTP Integration Suite Administration SAP PIPO and SAP BTP Integration Suite Authorizations SAP PIPO and SAP BTP Integration Suite Interface Development SAP PIPO and SAP BTP Integration Suite Monitoring MS Office, Jira and Azure DevOps Knowledge Very good knowledge in written and spoken English IT technical background & programming experience Experience in all components of software delivery with concentration in requirements, design and development. Quick starter to troubleshoot/resolve incidents and business support items Strong analytical and problem solving skills Ability to multi-task effectively Prioritize Business Impact and Urgency Perform application support tasks like: systems support, security reviews, & maintenance tasks Testing experience Ability to learn new technologies and methodologies quickly Education/Qualification A degree in Business Administration, Business Information Systems or IT Consulting or equivalent or a related discipline; or equivalent work experience 3 - 9 years of SAP modules such as SAP PIPO and SAP BTP Integration Suite Significant experience of Service Management, Change and Release Management and Quality Management techniques gained through IT program / project delivery and in an IT support environment. Experience of working within multi-location teams.

Title Senior Change Manager, Service Management Department Enterprise Service Management Location Bangalore Reports To Associate Director, Service Management Level 6 We re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved thisBy working together - and supporting each other - all over the world. So, join our Service Operations team, part of the Enterprise Service Management function and feel like you re part of something bigger. About your team The Change Management function owns the centralised Change Management process for Technology and ensures a standardised implementation across all systems for efficient and prompt Change request handling to minimise risks to the Production environment. The team also administers change control over non-production environments. The team works in close coordination with other Technology and Business teams across Asia Pacific, Canada, India, and EMEA regions. About your role The Senior Change Manager ensures that day to day the team functions effectively and we deliver a service of high quality that delights our users. Deep knowledge is required across the Change Management Practice, ServiceNow, PowerBI, OKRs, KPIs, AI/ML, Stakeholder Management, Risk, Audit, Compliance in order to act as our authority in this space. Comfortable with managing multiple stakeholders and competing demands, this role has a strong eye on improving what we do, with a focus on machine learning, deeper trending, industry standard metrics and AI so that the team is at the forefront of innovative solutions in a cost and time effective way. That said, you are also happy to roll up your sleeves and get involved in day to day activities if the need arises.

DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Req ID: 322933 We are currently seeking a Windows Admin to join our team in Chennai, Tamil Ndu (IN-TN), India (IN). Key Responsibilities Provide guidance and direction in area of infrastructure technology specialization to support platforms and sectors Apply the discipline of engineering to deliver critical platform application support and optimize platform/sector functionality Fully understand, support, and define platform and areas supported to minimize risks and impact to customers, Review issues and escalations, as well as resolve production problems, ensuring that status and technical matters are reported to management in a timely manner Utilize skillset to provide support, troubleshooting and performance-tuning within technical domain Support the creation and implementation of system improvements that will improve performance of application and reliability while maintaining controls Core Role Competencies Technical Knowledge: Applies in-depth/comprehensive knowledge of specialty area (s)/subject domain to assume responsibility for large, complex system(s) / initiatives. Team Collaboration: Experienced in collaborating with a diverse team to accomplish a difficult task and/or handle a high-stakes business issue/s. Establishes organization support for team (positive relationships with leaders, sponsors, and partners) Risk Management: Examines and defines factors that could adversely affect task completion, delivery, or achievement of customer satisfaction. Evaluates controls to help mitigate negative outcomes through prevention, detection, and correction. Identifies the risks of negative outcomes, including inadvertent error or fraud. Ensures ongoing compliance with regulatory requirements. Processes/Procedures: Ensures processes and procedures are in place for self and others to use. Seeks ways to improve existing processes, adjusting, or recommending reengineering improvements. Managing Innovation Identifies assumptions and sees alternative ways to view or define problems. Is not constrained by thoughts or approaches of others. Views situations from multiple perspectives; brainstorms multiple approaches and solutions and can take a creative idea and put it into practice. Effective Communication Leads communications on major change / initiative. Evidence of careful planning of the strategic messages, writing of presentation/report, consideration of challenging messages that need to be conveyed, and execution of that plan to achieve desired outcome. Keeps audience engaged and frames message in line with audience experience, background, and expectation. Skills / Experience Levels Candidate should have multiple years of experience in your area of infrastructure technology specialization to support Applications hosted on Windows. Strong communication skills with the ability to articulate clearly in high stress situations Work independently and are self-directed to work with application teams. 5+ years of experience and have skills and proficiency with Windows server. Application knowledge on MS Office Tools, including SharePoint, Teams, Excel, etc. At least the last 3 releases of Windows Server. TCP/IP, Routing Principles, Firewall Rules, DNS, troubleshooting packet loss/latency issues. Active Directory, SRV Records, and Windows Authentication Process MS Vital Signs, System Performance Counters, and analyzing resource exhaustion PowerShell and the ability to create scripts or execute commands remotely against one or more servers. Windows Clusters and high availability solutions Remote Storage (SAN, NAS, MPIO, SCALEIO, Veritas Volume Manager) HP Hardware, Driver/Firmware Updates, Diagnostics VMWare or other virtualization platforms ServiceNow or similar service management system. JIRA or similar project management platform.