6400 Service Management Jobs - Page 15

Description: About The Role : (Should be 3 - 10 points only) The role of the Major Incident Consultant is to undertake management of Major Incidents, ensuring that they are managed and communicated within the scope of Service Level Agreement, securing that all engaged parties perform up to high standards and follow agrees process. The role ensures that the output from Major Incident Management process is of high quality and provides management with the right level of business intelligence. The primary goal of Major Incident Consultant is, as a matter of urgency, to minimize or remove the adverse impact of Incidents on the business that is caused by errors within the IT Infrastructure, proces...

With 6+ years of experience EOS Service Management and Governance Service Execution Owner Event Management (Application+Database) EXPECTATIONS AND TASKS As Service Execution Owner you are responsible forDriving improvement projects / initiatives in Event Management area which includes proactive monitoring topics, monitoring & alert processing enhancement initiatives, validation + adaption of new technical solutions etc. Maintenance and management of monitoring environment by providing technical expertise and support. Presentation to senior management on service delivery, improvement initiatives, projects etc. Planning, setup, implementation and operation of SAP technologies achieving ambitio...

With 6+ years of experience EOS Service Management and Governance Operations Specialist Problem Management EXPECTATIONS AND TASKS As Operations Specialist you are responsible forDrive technical resolution of long runningProblem Records / RCAs Preparation and driving of action plan to de escalate situation related to Outages and RCAs Drive action plans to prevent recurring outages Support complex RCAs Take necessary steps to address the Global escalations. Drive internal initiatives or projects or reporting Outage and RCA review Support leadership team with outage and RCA related info specific to customers and regions Tasks Review RCAs for critical / escalated customers Participate in regular...

With 6+ years of experience EOS Service Management and Governance Service Execution Owner Service Request (Server Management) EXPECTATIONS AND TASKS As Service Execution Owner you are responsible forEnsuring Day to Day quality service delivery Defining and tracking various service KPI and SLAs Deescalating the running escalations Working towards automating various day to day operational tasks Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA Process improvement on the daily operational activities Driving the projects and programs Able to coordinate and orchestrate the work between the teams Strong collaboration with other units within and outside ECS ...

Description MS - Transition LocationMumbai/Bangalore **Generic JD applied** We are seeking a highly skilled and motivated Release Management Specialist to join our IT team. As an integral part of the organization, you will be responsible for ensuring the smooth and efficient delivery of software releases, enhancements, and updates. Your expertise in managing the end-to-end release process will be vital in maintaining the stability and reliability of our clients landscape. Should have comprehensive knowledge on ITSM Tool (ServiceNow) and Deployment tools (Octopus, AIT etc..) Should have comprehensive knowledge of CI/CD protocols and DevOps auto deployment tools. They must understand how the C...

With 6+ years of experience Service Execution Owner Incident Management EXPECTATIONS AND TASKS As Service Execution Owner you are responsible forDriving improvement projects / initiatives in Incident Management area which includes KPI improvement, quality improvement, validation + adaption of new technical solutions etc. Service management related activities to ensure efficiency and quality of service from the managed service providers. Contribution towards troubleshooting and de escalation efforts. Presentation to senior management on service delivery, improvement initiatives, projects etc. Planning, setup, implementation and operation of SAP technologies achieving ambitious SLAs Proper doc...

Description Mongo DBA Mandatory Skills Mongo Replica set Administration Experience on Upgrading Mongo databases from versions 5 ? 7 Experience on Upgrading Mongo Ops Manager from versions 6 ? 8 Experience on integration of Mongo with Active directory Kerberos Automation experience using ansible , bitbucket Jenkins Preferred Location Chennai Essential Skills/Basic Qualifications3 years experience in Infrastructure Management 2 years experience in Database Administration and Management 2 years experience in Production Support 3 years experience in Service Management Desirable skills/Preferred Qualifications2 years experience in Infrastructure Automation and Optimisation 2 years experience in D...

Description Mandate SkillServiceNow-Administration,-Developer,-ITSM,-Flow-Designer,-App-Engine-Studio,-Now-Experience-UI,-Service-Portal,-CMDB, Experience:6 to 8 Years Location:Bengaluru, Karnataka, India About The Role e are looking for a candidate with expertise in the ServiceNow platform as both a Developer and Administrator with a strong background in IT Service Management (ITSM) and custom application building. Must be skilled in designing, developing, customizing, and administering the ITSM suite of applications, ensuring optimal functionality and efficiency. Ideal candidate will be proficient in Flow Designer, customizing portals, widgets, and themes using frameworks such as App Engin...

Vendor Management Service Operations Team Handling Cost & Utilization Management Reporting & Compliance

Join us as a Technology Controls Manager Youll be navigating the fast-changing landscape of technology risk to protect our customers and the day-to-day banking services they rely on It's a role that will see you building and influencing strong relationships with senior stakeholders across the bank, giving you an excellent platform to boost your profile Surrounded by subject matter experts, inspiring innovators and technology specialists, this is your opportunity to access our expertise and vast industry knowledge to open doors to further career success We're offering this role at vice president level What you'll do To keep pace with the evolving needs of our customers, were constantly invest...

Join us as a Service Delivery Manager Advance your career in our diverse and collaborative service management team Youll play a crucial role supporting and driving service stability for our customers You can expect great personal development, recognition for your expertise and our full support in helping you realise your potential We're offering this role at vice president level What you'll do As our Service Delivery Manager, youll contribute to an outstanding customer experience by driving service stability for critical technology services. Day to day, youll be: Managing, prioritising and scheduling in-bound work requests and delegating these to your team Supporting your team to achieve suc...

Overview This role will assist an R&D ICC Technical Market Analysis team out of Hyderabad and be responsible for conducting scientific, competitive, market, and desk research, consumer testing, and new idea feasibility analysis. This role will support the overall Market Analysis capability by coordinating with in-market teams as required for the provision of accurate and relevant research outputs. Responsibilities Identifies and defines the objective of a research project and determines the best methods to use to meet those objectives. Perform market analysis, consumer needs identification, and consumer / product / desk research and testing activities in line with global requests and ad hoc ...

Main responsibilities: Provide administrative and logistical support for various talent programs, including the preparation and distribution of program materials, scheduling of meetings and events, and tracking of participant progress. Assist in the development and adaptation of talent program materials, ensuring alignment with global guidelines and local market needs. Collaborate with market roles and global leads to update talent profiles and identify potential successors for critical roles. Tailor Career Management materials as requested by Local Activation and People & Business Partners (PBPs). Provide administrative and logistical support for succession planning meetings and activities,...

Join us as Head of Property Services, Director India This is a senior role in which youll have ultimate accountability for our campuses in Bengaluru, Chennai, and Gurguram, housing around 17000 colleagues Working with Country Head in India and a number of outsourced service partners, youll define and deliver an overall location strategy, ensuring a fantastic colleague experience Youll be responsible for the resilience of the properties and ensuring they are compliant to all property regulations while driving down carbon emissions across the property portfolio We're offering the role at Director level. What you'll do Well look to you to design and delivery our location strategy, ensuring an o...

About this Team: This team provides 24x7 support and management of Problems. Ensure the Problem Management meets its goals and SLA/OLAs for the clients. What he will be doing: Ensure all Problem Investigations and Known Errors are managed effectively through the Problem Management lifecycle and are documented accurately in the Service Management Toolset. Attend Post Incident Reviews as required and ensure that any actions are captured and related to the appropriate Problem record(s) Arrange and hold Problem reviews to discuss and progress complex and/or stalled problem investigations. Ensure that Problems records are classified, prioritized and assigned correctly and details of the incident ...

About this Team: This team provides 24x7 support and management of Problems. Ensure the Problem Management meets its goals and SLA/OLAs for the clients. What they will be doing: Ensure all Problem Investigations and Known Errors are managed effectively through the Problem Management lifecycle and are documented accurately in the Service Management Toolset. Attend Post Incident Reviews as required and ensure that any actions are captured and related to the appropriate Problem record(s) Arrange and hold Problem reviews to discuss and progress complex and/or stalled problem investigations. Ensure that Problems records are classified, prioritized and assigned correctly and details of the inciden...

About the role: We are looking for initiative-taking individuals with a significant operational knowledge of CDO/CLO market and its reporting requirements. You will be a part of our Loan syndication and operations team which is deadline driven and requires strong focus on service quality. Work closely with account managers and relationship managers to provide clients with world-class services and swift problem resolutions. What you will be doing: As a Managed Service Operations Analyst Senior, you should be familiar with Structured finance, CDO/CLO, Loan syndication and its life cycle. Acts as a Subject Matter Expert in key areas of compliance reporting and perform critical functions related...

TransUnions Job Applicant Privacy Notice What we'll Bring: The Major Incident Commander and Problem Manager will work as part of the Operations Management function. The role will act as Incident Commander, partnering with DevOps, SRE teams, and Service Owners during Major Incidents to triage and mitigate service impacting events as quickly as possible and then progress the same through the Problem Management lifecycle. What you'll Bring: Key Responsibilities: Incident Management: The primary function of a Principal Major Incident Manager is to direct Subject Matter Experts (SMEs) and Service(s) leaders to restore service as quickly as possible during Major Incidents while keeping accurate an...

Role: Solution Architect ( Microsoft Dynamics ) Location: Hyderabad Experience: 15+ Years Job Summary: The Solution Architect BDS RC T2 will be responsible for providing end-to-end architectural oversight, solution design, and advanced support for enterprise applications within the Microsoft Dynamics (One Navision), .NET, JAVA, FuturMaster, and Reflex Logistics WMS ecosystem. This role requires a strong mix of technical expertise, business acumen, and stakeholder management to ensure reliable, scalable, and efficient ERP and business process solutions across the EU region. Key Responsibilities: Design, implement, and optimize ERP and Supply Chain Solutions integrating Microsoft Dynamics (One...

Role Proficiency: Acts under very minimal guidance to develop error free code; testing and documenting applications Outcomes: Understand the applications features and component design and develop the same in accordance with user stories/requirements. Code debug test and document; and communicate product/component/feature development stages. Develop optimized code with appropriate approach and algorithms following standards and security guidelines independently Effectively interact with customers and articulate their input Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models Mentor Developer I - Software Engineering to...

The Atlassian Cloud Support Engineer will be responsible for administering, supporting, and enabling T-Mobile users across Jira Software, Jira Service Management, Jira Align, Jira Analytics, Confluence, and Atlassian Cloud Administration. This role also requires knowledge on ROVO AI (Atlassian's AI platform), including the design, testing, and support of both Out-of-the-Box (OOTB) and Custom ROVO agents to optimize ITSM, DevOps, and knowledge management operations. The engineer will deliver L2/L3 support, drive automation and integrations, ensure compliance alignment, and collaborate with cross-functional teams to provide an AI-powered day-to-day support model. Key Responsibilities Atlassian...

The Atlassian Cloud Support Engineer will be responsible for administering, supporting, and enabling users across Jira Software, Jira Service Management, Jira Align, Jira Analytics, Confluence, and Atlassian Cloud Administration. This role also requires knowledge on ROVO AI (Atlassian's AI platform), including the design, testing, and support of both Out-of-the-Box (OOTB) and Custom ROVO agents to optimize ITSM, DevOps, and knowledge management operations. The engineer will deliver L2/L3 support, drive automation and integrations, ensure compliance alignment, and collaborate with cross-functional teams to provide an AI-powered day-to-day support model. Key Responsibilities Atlassian Cloud Su...

As a Guidewire Claim Centre Support professional with 3 to 6 years of experience, your role will primarily involve supporting and maintaining Guidewire Claim Center applications. You must be flexible to work in shifts, including rotational shifts like India Shift and UK Shift, as well as provide on-call support on a rostered rotational basis. Your responsibilities will include maintenance, configuration, testing, integration, and deployment of Guidewire CC Configuration and Integration. Additionally, you will design, modify, and implement the Guidewire product suite. To excel in this role, you must possess a deep understanding of the Guidewire framework, implementation, architecture, and com...

As a Service Management Specialist / Contract Management Specialist at Hamad Medical Corporation in Doha, Qatar, you will be responsible for overseeing either the Contract Management or Service Management focus within the HICT (Health Information & Communication Technology) department. **Role Overview:** You will play a crucial role in managing end-to-end contract lifecycles for large-scale IT projects (Contract Management Focus) or ensuring effective service management in a healthcare environment with a strong emphasis on ITSM tools and vendor relationships / SLAs (Service Management Focus). **Key Responsibilities:** - Bachelor's degree in Computer Science / Information Technology or relate...

As a Service Operations Analyst at Barclays, you will play a crucial role in supporting the successful delivery of Location Strategy projects. Your responsibilities will include ensuring projects are delivered within specified plan, budget, quality, and governance standards. You will lead the digital transformation efforts, driving innovation and excellence to enhance customer experiences through cutting-edge technology. Key Responsibilities: - Provide technical support to resolve complex issues for specific clients or groups of clients - Develop and improve the support model and service offerings to enhance customer satisfaction - Perform preventative maintenance tasks on hardware and softw...