1186 Service Management Jobs - Page 16

Job Title :Five9_Level 7_Manager_(Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills : Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary :Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities : Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Five9 contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills : Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Five9. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like VCC Administrator, Campaigns and IVR scripts. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different on-premises and cloud solutions and providing detailed TCO. Experience in VCC administration & application experience:Use VCC Administrator, Campaign management tools, Scripts, Five9 Framework Components (such as Multi-Protocol Label Switching (MPLS), CRM integrations, IVA, etc.) or similar solutions. Additional Information : An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture :Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. About Our Company | Accenture Qualification Experience :8+ years Educational Qualification :MBA from a tier 1 institute

Project Role : Automation Control Practitioner Project Role Description : Develop and implement automation process controls, including the design specifications and engineer configurations. Uses knowledge of industry design practices and automation systems to create and develop drawings. Must have skills : Oracle Service Cloud Field Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Automation Control Practitioner, you will develop and implement automation process controls, design specifications, and engineer configurations. Utilizing industry design practices and automation systems, you will create and develop drawings to enhance operational efficiency. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the implementation of automation process controls- Analyze and optimize design specifications- Conduct regular reviews and updates of engineering configurations Professional & Technical Skills: - Must Have Skills: Proficiency in Oracle Service Cloud Field Service Management- Strong understanding of automation systems- Experience in developing design specifications- Knowledge of industry design practices- Hands-on experience in creating and developing drawings-Oracle Field Service Cloud (OFSC) Administration & Architecture:Lead the design, configuration, and administration of Oracle Field Service Cloud solutions.Ensure best practices in OFSC integrations with ERP, CRM, and third-party applications. -Oracle Cloud Infrastructure (OCI) Expertise:Architect and implement OCI-based solutions to support OFSC deployments.Ensure high availability, security, and scalability of OCI-hosted applications.Oversee networking, identity management, and performance tuning within OCI. Provide disaster recovery, backup, and security best practices for OCI environments. -Client Engagement & Solution DesignAct as a trusted advisor for clients, understanding their business needs and translating them into technical solutions. Conduct stakeholder workshops, requirement gathering, and feasibility analysis. Present architecture solutions, roadmaps, and implementation plans to executives and technical teams.Ensure solutions align with industry standards and business goals.-Integration & API Management:Design and oversee API integrations between OFSC, OCI, and enterprise applications (Oracle Service Cloud, Oracle Fusion, etc.).Ensure data synchronization, security, and scalability of integrated solutions.Implement event-driven architectures, microservices, and middleware solutions as needed.-Performance Optimization & Troubleshooting:Monitor and optimize OFSC performance, job execution, and resource utilization.Identify and resolve technical challenges in cloud service operations.Provide post-implementation support and continuous improvement strategies Additional Information:- The candidate should have a minimum of 7.5 years of experience in Oracle Service Cloud Field Service Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Automation Control Practitioner Project Role Description : Develop and implement automation process controls, including the design specifications and engineer configurations. Uses knowledge of industry design practices and automation systems to create and develop drawings. Must have skills : Oracle Service Cloud Field Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Automation Control Practitioner, you will be responsible for developing and implementing automation process controls, designing specifications, and engineering configurations. Utilizing industry design practices and automation systems, you will create and develop drawings to enhance operational efficiency. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Implement innovative automation solutions to enhance operational efficiency- Conduct regular assessments and optimizations of automation processes- Stay updated on industry trends and best practices for automation control systems Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Service Cloud Field Service Management- Strong understanding of automation process controls- Experience in designing specifications and engineering configurations- Knowledge of industry design practices and automation systems- Hands-on experience in creating and developing drawings for automation systems Additional Information:- The candidate should have a minimum of 5 years of experience in Oracle Service Cloud Field Service Management- This position is based at our Hyderabad office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Quality Engineering Lead (Test Lead) Project Role Description : Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Applies business and functional knowledge to develop end-to-end testing strategies through the use of quality processes and methodologies. Applies testing methodologies, principles and processes to define and implement key metrics to manage and assess the testing process including test execution and defect resolution. Must have skills : ServiceNow IT Service Management Good to have skills : HanaMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Quality Engineering Lead, you will lead a team of quality engineers, guiding them through the complexities of multi-disciplinary team planning and ecosystem integration. Your typical day will involve collaborating with various stakeholders to ensure the delivery of high-quality applications. You will focus on developing comprehensive testing strategies, applying your business and functional knowledge to enhance the overall quality across the application lifecycle. You will also be responsible for defining and implementing key metrics to effectively manage the testing process, ensuring that test execution and defect resolution are handled efficiently and effectively. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge in quality engineering.- Continuously evaluate and improve testing methodologies to align with industry best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of quality assurance processes and methodologies.- Experience with automated testing tools and frameworks.- Ability to analyze complex systems and identify areas for improvement.- Familiarity with Agile and DevOps practices to enhance collaboration and efficiency. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Systems Engineering Manager - Oracle Financials (Technical) Back to job search results Tesco India Bengaluru Hybrid Full-Time Permanent Apply by 14-Jun-2025 About the role The Systems Engineering Manager helps to define and influence the technical roadmap for Systems Engineering. Works with the Programme team to deliver the roadmap. Ensures that technologies are available and maintained. Discovers and implements new technologies to improve functionality; availability; cost efficiency; and stability for Tesco. Leads a team of System Engineers; manages KPIs and SLAs; and helps maintain the budget related to Systems Engineering; collaborating with vendors to ensure service and project delivery. What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the companys policy. Making Retirement Tension-Free - In addition to Statutory retirement benefits, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for The Systems Engineering Manager helps to define and influence the technical roadmap for Systems Engineering. Works with the Programme team to deliver the roadmap. Ensures that technologies are available and maintained. Discovers and implements new technologies to improve functionality; availability; cost efficiency; and stability for Tesco. Leads a team of System Engineers; manages KPIs and SLAs; and helps maintain the budget related to Systems Engineering; collaborating with vendors to ensure service and project delivery. Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities: Evaluate and recommend appropriate products/solutions to treat business needs Contribute and influence Roadmap in their own technology area Ensure security is by design for new and review and enhance for existing solutions Ensure designs and implementations are documented; have appropriate capacity built in and are highly resilient to ensure smooth transition to operations Understand and adopt appropriately different ways of working for effective and efficient delivery. Awareness or knowledge of emerging technologies within your specialism and keep abreast of Wider application solution developments. Leverage existing tool sets and drive adoption of new tools and techniques; to get the best value. Manage resources within the team to ensure the successful delivery of projects whilst maintaining service. Manage the team to identify and resolve issues quickly; address escalations and manage communications to stakeholders. Ensure the team understand and follow IT Service Management processes; Change; Incident; Problem and Risk. Ensure that SLAS and KPIS are kept above thresholds. You will need Working knowledge of Oracle Financials Oracle 11i; R12; Fusion - technical or Functional (Option) - any implementation/Support Experience. Awareness of Oracle Tools - Forms ; Reports; SQL Developer; PLSQL coding; Service management tools(Servicedesk / ICCM / Zendesk / Jira / etc) Agile, Change management experience, High level architecture Aware of the Network architecture Oracle Financials Architecture including DB at least at high level. Patching/Support maintenance/planned outages/emergency outages -planning and communication Stakeholder management. Service reviews and presentations. DB s - Oracle ; MySQL; Postgre /etc Different phases of SDLC and how do they function. About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues Tesco Technology Today, our Technology team consists of over 5,000 experts spread across the UK, Poland, Hungary, the Czech Republic, and India. In India, our Technology division includes teams dedicated to Engineering, Product, Programme, Service Desk and Operations, Systems Engineering, Security & Capability, Data Science, and other roles. At Tesco, our retail platform comprises a wide array of capabilities, value propositions, and products, essential for crafting exceptional retail experiences for our customers and colleagues across all channels and markets. This platform encompasses all aspects of our operations - from identifying and authenticating customers, managing products, pricing, promoting, enabling customers to discover products, facilitating payment, and ensuring delivery. By developing a comprehensive Retail Platform, we ensure that as customer touchpoints and devices evolve, we can consistently deliver seamless experiences. This adaptability allows us to respond flexibly without the need to overhaul our technology, thanks to the creation of capabilities we have built. Apply

Join our Finance Controlling Competency Center at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre! Job Title: Specialist Finance Controlling RCS Grade : M Job Location: DHL Global Forwarding, Freight (DGFF) GSC, India (Mumbai) In this role, you will have the opportunity to manage controlling activities for Finance, create reports, run analysis, and participate in process improvement. Key Responsibilities: Execute controlling activities, run analysis, and create reports. Operations Reporting Controller: Cost Revenue Controlling Analytics Estimate Ledger controlling (Accrual / WIP / Susepnse A/c) Financial Report Analysis (NWC/CF/SCD/PL/BSH/DSO/DPO others) Gross Profit share, distributions Analysis Monthly Quarterly Management Review Deck Volume Statistics Reporting Analysis PL / Balance Sheet Key Ratio in-depth Analysis Monthly Metrics and other management reporting requirements as per MEC of the country Involvement in other reporting activities including variance reporting, KPI reporting, PL Reviews etc. Ensure the process documentations are updated with changes as per the plan Ad hoc Finance Controlling reports, Dashboards, Finance Controlling Steering Logic- Preparing profitability analysis to support business decisions System Tools Knowledge : Cargowise One FORWIN CREST QLIK S21/JBA OTHERS Revenue Reporting Controller: Create daily reports that track volume by customer. Shipments, Weight, and Revenue Create daily reports that track volume by station. Shipments, Weight, and Revenue Create a daily report that tracks unbilled shipments Assist in revenue forecasting Create dashboards for volume by station and customer showing month over month changes, as well as year over year changes Technical Skills Accounting knowledge: High standards of accounting. Masters / Professional degree Exposed to various accounting field and an expertise in tools Act as an expert on recon, balance sheet accounting PL and BS financial analysis: Variance analysis, ability to identify, analyze and give comments to BP on financial reports (as and when required) Reports Data Analysis Regular use of analytical skills, using a hypothesis driven approach. Manages multiple reports independently and uses analysis data to accurately predict the future course of action and identify alternative solutions Advanced MS office Frequently works with spreadsheets and skilled at advanced functions (e.g.MS Access, Excel, PPT, Thinkcell,Qlik) Required Skills/Abilities: Graduate with finance accounting specialization Post graduation / Financial Management certification (preferable) Minimum 2 to 5 years of experience in Finance domain Preferably an internal candidate with 2+ years of experience in DHL. Should have know how of Finance Controlling reporting systems such as: CREST, FORWIN, CW1, S21 FRP Prior experience in managing onshore offshore working environment Should be well versed in MS Office Suite especially Advanced MS Excel (pivots, dashboards, data models, database management) and should have good knowledge of Powerpoint. Personal Attributes: Must be comfortable working in Australia working hours. Must be able to work in a fast-paced team environment to meet deadlines. Must be able to analyze, communicate, facilitate, prioritize, escalate and resolve issues. Strong written and verbal communication, negotiation and interpersonal skills. Analytical and creative bent of mind with proactive approach to business problem solving Soft Skills: Excellent English communication skills verbal and written Excellent problem solving and analytical skills (Trend analysis, Reconciliation, Forecasting) and be pragmatic. Should be a self-starter and a good team player. Join our team at DHL Global Forwarding, Freight (DGFF), Shared Services (GSC), a Great Place to Work certified organization and as a part of a forwarding division, proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global. Apply now and embark on an exciting journey with us! Why Join Our Shared Services (GSC) Team At GSC, you will be part of a strong team that respects its employees, society, and the environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of GSC DHL. We offer benefits and programs to help you manage your time at and away from work, enabling a healthy work/life balance. With highly competitive compensation, incentive, and bonus plans, we recognize and reward your hard work. As one of the top captive shared services globally (recognized by SSON), GSC offers a wide range of interesting job challenges and opportunities in our different Centers based in 4 countries. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career within GSC and within our DHL group. We will always enable you to take on responsibility and encourage your growth, personally and professionally. As the Global Service Center, we offer wide range of services to our business partner spread across more than 100 countries. GSC has experienced, diverse, and passionate team of 4600+, that value adds to our Business Partners through our expertise in process and service management, enabled with technology and robust people culture. You can SmartConnect us to know more about GSC and hear from our own people. Save Job Specialist Finance Controlling Close the popup

Project Role : Enterprise Technology Architect Project Role Description : Support sales teams in solution development, managing an internal matrix team to scope and price solutions. Lead customers through the design process. Work directly with Internal Accenture Domain Architects, Partner Architects, Client Architects, and Accenture project teams to design solutions. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Enterprise Technology Architect, you will support sales teams in solution development, manage an internal matrix team to scope and price solutions, and lead customers through the design process. You will work directly with Internal Accenture Domain Architects, Partner Architects, Client Architects, and Accenture project teams to design solutions. This role requires strong collaboration and communication skills to ensure successful solution delivery. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Lead the solution development process, working closely with sales teams to understand client requirements and design appropriate solutions.- Manage an internal matrix team to scope and price solutions, ensuring alignment with client needs and Accenture capabilities.- Guide customers through the design process, leveraging your expertise to create innovative and effective solutions.- Collaborate with Internal Accenture Domain Architects, Partner Architects, Client Architects, and Accenture project teams to design solutions that meet client objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management or ServiceNow Human Resource Service Management (HR) or ServiceNow IT Operations Management or ServiceNow Custom Application Creation - Strong understanding of IT service management principles and best practices.- Experience in designing and implementing ServiceNow solutions.- Knowledge of ITIL framework and its application in service management.- Experience in leading solution development and design processes.- Good To Have Skills: Experience with IT infrastructure transformation projects.- Familiarity with cloud technologies and their integration with ServiceNow.- Experience in managing large-scale enterprise architecture projects. Additional Information:- The candidate should have a minimum of 12 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Employee Services - Customer Care Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementActivities, services, and interactions to address the needs, inquiries, and concerns of its customers. It involves establishing and maintaining positive relationships, offering assistance, and ensuring customer satisfaction by addressing issues promptly and effectively. Customer care encompasses various channels, such as customer support hotlines, email support, live chat, and in person interactions, with the aim of delivering a high level of service and fostering loyalty. What are we looking for Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following:1. In-depth understanding of HRO processes supported by Accenture Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free.2. Drive Operational Excellence within Team and support OE Focal. Liaise with Operational Excellence Team as required. 3. Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.4. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. 5. Escalate issues and seek advice when faced with complex issues/problems.6. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing.7. Creates a logical plan, realistic estimates and schedule for an activity or project segment.Assist Team with performing Root Cause Analysis on issues faced and suggest appropriate corrective and preventive actions. 10. Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required.11. Participates in various Internal or Client initiatives related to Process.12. Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date.13. Actively participate in all process related business meeting in-person or virtually through conference calls.14. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. 15. Participate in and/or support during Client visits.16. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls17. Must read, understand and analyze client process as per the business rules. Should become a People relations process expert within first 4 months.18. Work collaboratively with all internal & Third party stakeholders to achieve Business goals. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Annual Business Planning and Review Accounts Receivable Expansion of Service Infrastructure & Part Inventory and Availability Customer Satisfaction & Key Account Management People Management, Warranty and Service Administration & Post Sales Service Required Candidate profile Exp 10+ Years as Service Head - Must be handling 10+ service Centers Commercials understanding of Markets & CV business (P&L) Leadership, Communication & People Management Skills

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with cross-functional teams to gather requirements, developing application features, and ensuring that the solutions align with organizational goals. You will also participate in testing and troubleshooting to enhance application performance and user experience, while continuously seeking opportunities for improvement and innovation in application development. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows to ensure clarity and consistency.- Engage in code reviews and provide constructive feedback to peers to enhance code quality. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of application development methodologies and best practices.- Experience with integration of ServiceNow with other platforms and tools.- Familiarity with scripting languages relevant to ServiceNow customization.- Ability to troubleshoot and resolve application issues efficiently. Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the solutions align with business objectives. You will also engage in testing and troubleshooting to enhance application performance and user experience, while continuously seeking opportunities for improvement and innovation in application development. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Engage in code reviews to ensure quality and adherence to best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of application development methodologies.- Experience with integration of ServiceNow with other platforms.- Familiarity with scripting languages relevant to ServiceNow.- Ability to troubleshoot and resolve application issues efficiently. Additional Information:- The candidate should have minimum 2 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

At least 4 to 5 years of experience handling Network Security , Incident Response , knowledge and Hands on experience on WAF or any Reverse proxy Layer 7 security appliance Other skill sets include OWASP top 10 Knowledge of networking protocols such as HTTP, SSL, FTP, DNS etc and good idea about OSI layer and packet flow Knowledge of Syslog and SNMP monitoring tools Basic Linux knowledge Basic knowledge in cloud technologies ITIL knowledge and service management skills would be a plus Basic understanding and Knowledge on Automation tools and software Your benefits We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl up to 25 days per year working from abroa We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teachAbout Allianz Technology Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group With more than 13,000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry We oversee the full digitalization spectrum \u2013 from one of the industry\u2019s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age D&I statement Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment We are interested in your strengths and experience We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life Join us Let\u00B4s care for tomorrow You IT

Operational Process Analyst Would you like to be part of a team that delivers high-quality software to our customers? Are you a champion with a can do attitude who inspires others? About the Business LexisNexis Risk Solutions is a key partner in risk assessment. Within our Business Services vertical, we offer solutions that help businesses of all sizes drive revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions assist in areas such as Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management. Learn more about LexisNexis Risk at risk.lexisnexis.com . About Our Team Our team at LNRS thrives in an innovative environment, with a real passion for our products and teamwork. We work agilely and collaborate effectively. LNRS is part of RELX, a global provider of data, information, and solutions for professional customers. RELX has been ranked by Forbes as #53 in their Top-2000 Global Employers. About the Role As a Senior Operational Process Analyst, you will use advanced problem-solving skills and multiple operating environments to support research design and assignments within change or configuration management processes. You will be responsible for creating, distributing, generating, and maintaining analysis reports that assist with continual service improvement and coordinating adherence to global change and configuration policy. Responsibilities Drive adherence to the global change and configuration management process. Lead process improvement activities. Conduct testing of service management tools and write process use cases. Review all production changes for compliance with global change and configuration policies. Develop modifications and enhancements to global change and configuration policies. Provide training on change management and tool utilization . Manage the Change Advisory Board (CAB). Identify tool improvements for streamlining processes. Requirements Strong knowledge of batch processing. Excellent written communication skills. Strong change management skills. Understanding of change request processes. Experience providing analytical support for system interfaces. Ability to escalate issues using good judgment. We welcome candidates with diverse backgrounds. If you have the skills mentioned above, we encourage you to apply, even if you do not meet all criteria. Learn more about the LexisNexis Risk team and how we work here We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights .

We are seeking a Service Manager with extensive experience in managing global teams within the service management domain, particularly focusing on customer interactions across Europe and the ASAP region. The ideal candidate should possess substantial expertise in various automation tools, with a strong emphasis on UiPath. This role requires a minimum of 8+ years of experience in IT with service management expertise , overseeing any Robotics platforms or any Data Platform, coupled with knowledge in cloud technologies. Join our dynamic team and contribute to our innovative projects. You will . Take ownership of UI path Race robotics platform service and manage the end to end Processes. Act as Single Point of Contact for the entire department for Service Management related activities, especially in Robotics area . Create opportunities for synergies across the various applications by leading Service Management Processes. Support Risk Management and Remediation Activities Processes. Ensure stable and efficient operation of services including availability, capacity of services. Support with cost and revenue management, financial tracking and reporting. Guide technical teams in process implementations and continuous improvement. Ensure security best practices are followed and manage security tools and protocols. Collaborate with software development teams to ensure best practices for continuous integration and continuous delivery. Stay up-to-date with emerging cloud technologies and industry trends. Create and maintain comprehensive documentation for all implemented systems and processes. Act as bridge between team in Germany and India. - Manage and improve inter-cultural awareness in teams. - Conduct inter-cultural trainings. Prepare and conduct meetings and agile ceremonies with project teams and stakeholders . Manage the Change Management , Incidents and problems . Managing global teams. Understanding of Insurance processes . Experience in coaching, change management and conflict resolution . Strong communication skills. Your skills. Bachelors degree Computer Science, Management Information Systems or related. Recommended to have 8+ years of relevant experience in IT operations with relevant experience in Service Management. Strong expertise in Robotics Platforms and UI path area . Proven Stakeholder Management across several business levels and strong process/project management skills (ITIL training or certification desirable). Service Management experience in at least two areas (Incident, Problem, Change, Release, Risk, Configuration, etc.). Strong budget and cost-effective planning and design skills, with proficiency in MS Office Suite. Continuous learning mindset, highly independent and persistent working style, and ability to communicate ideas effectively. Strong analytical skills and ability to develop comprehensive business cases. Cultural sensitivity and understanding of business practices in both countries. Exceptional interpersonal and negotiation skills. Ability to work independently and collaboratively in a fast-paced environment. Strong organizational and project management abilities. Proficiency in Microsoft Office Suite and relevant business software. Good understanding of the below tools. Project Management tool JIRA/Confluence. PowerPoint presentation. MS Office, Excel, Visio. Waterfall and Agile methodologies. PMP /PRINCE, ITIL Certification. A track record of Independent worker but a team-player; self-starter; business-minded; pragmatic; result-oriented with a can-do attitude. Ability to deliver high-quality results; and takes ownership of initiatives. Engaging personality who is able to build and maintain good working relationships and strong professional presence. Your benefits. We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad. We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location). From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered. Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach. About Allianz Technology . Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 13,000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry. We oversee the full digitalization spectrum \u2013 from one of the industry\u2019s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age. D&I statement. Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life. Join us. Let\u00B4s care for tomorrow. You. IT. ","

About The Role: We are seeking a Senior IT Manager who brings both strategic foresight and hands-on operational excellence. This role is ideal for someone with a strong technical foundation, a proactive problem-solving attitude, and the ability to drive smart execution in a fast-paced, security-conscious environment. If you re passionate about automating repetitive tasks, streamlining IT operations, and delivering world-class IT support while working with cutting-edge tools, this is the opportunity for you. Responsibilities: IT Infrastructure Management Lead day-to-day operations, management, and optimization of our IT systems, ensuring secure and scalable infrastructure. Administer and enhance our identity and access management architecture using SSO, Directory, LDAP etc. Endpoint and Security Operations Manage the deployment and performance of EDR/XDR to ensure real-time threat prevention and monitoring. Automation and Efficiency Identify repetitive workflows across IT operations and develop automation scripts and integrations using APIs and scripting tools (Python, Bash, PowerShell, etc.). Lead initiatives to improve service delivery, response times, and operational consistency. Support and Service Management Oversee the IT ticketing system, optimizing support SLAs, workflows, and asset management. Provide escalation-level technical support and mentorship to junior IT staff. Collaboration and Communication Work closely with Security, Engineering, and HR to enforce and audit access controls, endpoint compliance, and enterprise policies. Draft and maintain comprehensive documentation, SOPs, and user guides. Email, Collaboration, and DLP Tools Manage and administer Google Workspace, including policy enforcement, group management, and email security. Operate and tune for robust enterprise MFA coverage. Configure and monitor data loss prevention tools, secure web access, and zero-trust network access. Learning and Strategic Thinking Stay updated with IT trends, emerging tools, and enterprise best practices. Lead IT projects that support business growth, user productivity, and security posture. Desired Candidate Profile: 7+ years of experience in IT systems administration, engineering, or operations, with at least 3+ years in a leadership/managerial role. Strong scripting/automation capabilities using Python, PowerShell, or Bash. Excellent written and verbal communication skills; capable of drafting policies, documentation, and executive-level reports. Deep understanding of enterprise IT best practices, zero trust architecture, and SaaS administration. Desired Traits: Passionate about improving processes and creating scalable, secure systems. Strong analytical and troubleshooting skills. Self-starter with a continuous learning mindset. Experience working in fast-moving startup environments or security-forward organizations.

The Engagement Owner is a critical leadership position at Zeta, ensuring successful definition and delivery of product deliverables, projects and services to our clients and drive revenue growth and customer success. This role involves business & product understanding, client relationship management, account management, and expectation management with tough internal & external stakeholders. Also, to ensure a high quality of services delivered to the clients this person will lead delivery governance and at times manage delivery teams directly to achieve client satisfaction and targeted revenue and profitability targets. The role entails close collaboration with clients, product & engineering, support & operations, finance, risk and sales. Responsibilities: Client Management : Build and maintain deep, trusted relationships with senior client stakeholders, acting as their primary point of contact and trusted advisor. Strategic Planning : Develop and implement strategies to enhance client engagement and satisfaction, driving continuous improvement in service delivery. Monitor KPIs and oversee the achievement of P&L targets. Stakeholder Communication : Facilitate clear and effective communication between clients, internal delivery teams, and mid-level program support. Delivery oversight: Oversee the delivery of customizations, feature building, and maintenance services, ensuring alignment with client requirements and expectations. Lead internal and external delivery governance by proactively managing risks and issues with key stakeholders. (~50%) Team Coordination: Collaborate with the Platform Team and Professional Services Team, each led by aDirector, to ensure seamless project execution. Quality Assurance : Ensure all deliverables meet the highest quality standards and are delivered on time and within budget. Negotiation: Manage and negotiate resources & terms with senior stakeholders, including clients, vendors and partners, to ensure program delivery aligns with agreed-upon conditions. Skills: Prior experience building and managing large client engagements (> $6M) Proven ability to build and maintain strong client relationships at senior level Conflict resolution and persuasion of interdisciplinary teams Proactive problem solver who effectively resolves issues and risks. Knowledge of ITIL and other service management frameworks. Experience & Qualifications: Experience in SDLC and various delivery methodologies (PMI, Scaled Agile Framework). 16+ years of experience in SaaS Product / Enterprise Product environment. Experience in Banking & Fintech B.Tech/M.Tech in computer science, information technology or a related field.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Finance Automation COE team within the Finance Technology Data & Transformation (FTD&T) group is responsible for strengthening business engagement framework, identifying and delivering results on critical projects and initiatives leveraging process automation and the use of advanced technologies. We are looking for a motivated colleague who is collaborative and passionate about transforming processes using automation and has the drive to solve difficult business issues. The individual is expected to play a critical role in strengthening business engagement across Finance functions. Responsibilities include partnering with Finance teams to support in automating regulatory reporting Fast Forward and controllership initiatives. A strong focus on process optimization, stability, controls, compliance and documentation is required. The individual will play combination of project management and product ownership role for the Finance Automation COE team and will be based in India. Key Accountabilities: Collaborate with regulatory reporting SMEs & other product owner colleagues to identify viable automation opportunities, assess feasibility and perform detailed analysis in consideration of various automation solutions. Support in creating & maintaining end to end development roadmaps and Rally tracking for regulatory reporting and other finance projects. Maintain strong relationship with regulatory SMEs to identify strong use-cases, & support in creating updates to senior management. Support in creating & testing robust control management and documentation framework in compliance with FF requirements. Support and maintain optimal service management governance process for automated process. Prepare/hand-off process owner support documentation. Collaborate with product owners & development teams to support fast forward and other Automation COE initiatives and support in performing testing including parallel runs. Evaluate in-depth manual processes related to Finance functions, including controllership, treasury, tax, and regulatory reporting. Engage in consistent release management strategy for ACOE initiatives & ensure transparent reporting under Rally. Provide progress updates all requestors/stakeholders on status of projects within the Finance Automation COE Skills required: Drive results, focused mindset, superior problem-solving and analytical skills. Ability to assess business objectives/strategies and define/implement appropriate strategies. Proactive, and collaborative work style to drive efficiency and main stability of implemented initiatives. Demonstrated experience of creating/ maintaining project plans and reporting for finance &/ or regulatory initiatives. Monitor & support service management for critical fast forward implemented capabilities. Effective communication with ability to create concise, clear & compelling messages. Proven ability to build and leverage relationships with SMEs, Automation COE colleagues & consultants to drive collaboration. Fintech experience working with Technologies, SMEs and Systems to understand requirements, assess functional and system flows & linkages. Experience with concepts of Agile approach, Rally release management reporting and automation tools. Knowledge of Finance functions desired. Bachelor s degree in Finance, Technologies or similar field preferred.

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Site Reliability Engineering, SAP abap development on HANA Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Your day will involve overseeing project delivery, managing contracts, and fostering stakeholder relationships. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead project delivery and ensure successful outcomes- Manage contract negotiations and service agreements- Develop and maintain relationships with key stakeholders Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering- Strong understanding of IT service management principles- Experience in project management and contract negotiation- Knowledge of shared service coordination- Hands-on experience in stakeholder management- Familiarity with strategic agenda development Additional Information:- The candidate should have a minimum of 7.5 years of experience in Site Reliability Engineering- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle Communications Order and Service Management (OSM) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will collaborate with teams to ensure successful project delivery and implementation. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead and mentor junior professionals- Conduct regular knowledge sharing sessions within the team- Stay updated on the latest technologies and trends in the industry Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Communications Order and Service Management (OSM)- Strong understanding of software development lifecycle- Experience in designing and implementing complex applications- Knowledge of Oracle database technologies- Hands-on experience in troubleshooting and debugging applications Additional Information:- The candidate should have a minimum of 7.5 years of experience in Oracle Communications Order and Service Management (OSM)- This position is based at our Pune office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle Communications Order and Service Management (OSM) Good to have skills : Oracle Siebel DevelopmentMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. Your typical day will involve working on application development tasks and collaborating with team members to ensure project success. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Develop and implement software solutions based on business requirements.- Collaborate with cross-functional teams to ensure project success.- Conduct code reviews and provide feedback to team members.- Stay updated on industry trends and best practices in application development.- Assist in troubleshooting and resolving technical issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Communications Order and Service Management (OSM).- Good To Have Skills: Experience with Oracle Siebel Development.- Strong understanding of software development lifecycle.- Knowledge of database management systems.- Experience in developing and implementing software solutions.- Familiarity with agile methodologies. Additional Information:- The candidate should have a minimum of 3 years of experience in Oracle Communications Order and Service Management (OSM).- This position is based at our Pune office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle Communications Order and Service Management (OSM) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with team members, analyzing requirements, and developing solutions to meet business needs. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead and mentor junior team members- Conduct regular code reviews to ensure quality standards are met Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Communications Order and Service Management (OSM)- Strong understanding of software development lifecycle- Experience in designing and implementing complex applications- Knowledge of Oracle database technologies- Hands-on experience in troubleshooting and debugging applications Additional Information:- The candidate should have a minimum of 5 years of experience in Oracle Communications Order and Service Management (OSM)- This position is based at our Pune office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will be responsible for creating efficient and effective solutions that align with the organization's goals and objectives. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and developing innovative applications to enhance business processes and improve user experience. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Develop and maintain applications based on business requirements.- Conduct code reviews and ensure adherence to coding standards.- Collaborate with cross-functional teams to gather and analyze business requirements.- Design and implement efficient and scalable solutions.- Stay updated with the latest industry trends and technologies.- Assist in troubleshooting and resolving application issues.- Ensure the security and integrity of applications.- Document technical specifications and user guides.- Train and mentor junior developers.- Contribute to the continuous improvement of development processes and methodologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of software development principles and best practices.- Experience in designing and developing applications using ServiceNow platform.- Knowledge of IT service management processes and frameworks.- Experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog.- Good To Have Skills: Experience with ITIL framework.- Familiarity with JavaScript, HTML, CSS, and other web technologies.- Experience with RESTful APIs and web services.- Knowledge of relational databases and SQL.- Excellent problem-solving and analytical skills. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : BMC Helix ITSM Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will be responsible for developing and configuring software systems, either end-to-end or for specific stages of the product lifecycle. Your typical day will involve collaborating with various teams, applying your knowledge of technologies and methodologies, and ensuring that the software solutions meet client needs effectively and efficiently. You will engage in problem-solving and decision-making processes that contribute to the overall success of the projects you oversee. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and mentoring within the team to enhance overall performance.- Monitor project progress and ensure alignment with client expectations and project goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in BMC Helix ITSM.- Strong understanding of IT service management processes and best practices.- Experience with software development methodologies such as Agile and DevOps.- Ability to configure and customize BMC Helix ITSM applications to meet specific client requirements.- Familiarity with integration techniques and tools to connect BMC Helix ITSM with other systems. Additional Information:- The candidate should have minimum 5 years of experience in BMC Helix ITSM.- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Enterprise Network Operations Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will be responsible for leading the delivery of various programs and projects, ensuring that managed services are executed effectively. Your typical day will involve coordinating projects through contract management and shared service coordination, while also developing and maintaining relationships with key stakeholders and sponsors. This role requires a focus on ensuring high levels of commitment from all parties involved, enabling the strategic agenda of the organization to be met efficiently and effectively. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and performance metrics to ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations.- Strong understanding of network architecture and design principles.- Experience with incident management and problem resolution processes.- Ability to analyze and optimize network performance.- Familiarity with network security protocols and best practices. Additional Information:- The candidate should have minimum 7.5 years of experience in Enterprise Network Operations.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an L1 data operations team member, you will be responsible for monitoring, triaging tickets. Post triaging, you are responsible for creating incidents and where applicable (Simple corrections) solve them technically. You are responsible for routing the incidents / service requests to other teams (L2 / L3 as may be applicable) in the client environment. You are responsible for ensuring that the resolution is completed and inform the stakeholders of the resolution. Interim status communications are also part of the job responsibilities to be sent to the stakeholders informing about the current progress of the incident resolution. You will help the Shift lead with data for key metrics and also perform Root cause analysis and period analysis of RCA data to come up with resolutions of identified issues. Roles & Responsibilities:- Service Delivery Management Ensure Shift capacity is maintained as per the Rota published* Lead a team of 2-3 members in Shift Coordinate with L2/L3 teams for ticket escalations and knowledge sharing.* Ensure Proper Shift handover to next shift team / client teams* Ensure proper shift handover from Previous shift* Ensure communication of statuses to dependent teams on the tickets* Ensure right teams are intimated where resolution of incidents is being delayed* Ensure SLA timelines are known and adhered to* Ensure junior team members working in the same shift are coached on the jobProcess Adherence & Improvement Ensure compliance with standard operating procedures (SOPs). Identify recurring issues and do analysis for root cause elimination* Ensure Root cause analysis is done as per requirements Stakeholder Communication Provide regular updates to L1 OPS lead / stake holders on incident trends.* Ensure escalations to internal and client teams where there are bottlenecks in the service delivery Maintain communication with clients or internal users regarding major issues or outages.Tool & System Monitoring Montor Tableau dashboards for scheduled jobs. Ensure alerts and notifications are triaged promptly. Basic understanding of ServiceNow Professional & Technical Skills: -SQL / ETLService Now or any ticketing tool ProcessesL1 Operations service delivery and Shift lead Additional Information:- The candidate should have played the Proactive L1 Ops Shift lead role.- This position is based in Chennai.- A 15 year full time education is required. Qualification 15 years full time education